Public Storage Self-Storage Units at 8601 East 67th Terrace, Kansas City, MO

Customer service is everything this location lacks. Their policy stands no matter what. Customer Service Manager, Myrna stated the policy will not change no matter if you’re in the hospital lost your job, or something unexpected happens. First time missing a payment. We were one month late, informed Sherry (property manager) on Aug 15 when we were able to make the past due payment $140 & current payment $140, to include a late fee $25. Sherry stated she was fine with it and everything was ok. On Sept 2nd, showed up settle payment. Was completely blind sided by what came next. I was told the lock was cut & the unit was sealed, being prepared for auction, & advised to speak customer service to waive any fees. Sherry failed to mention that on or after a certain date, a $79.00 lien would then be charged. Now a total of $384. While speaking to Myrna I was informed that after 2 months of missed payments, 2 late fees & and lien…your belongings, sentimental or not, are gone…auctioned off to 3rd party company. You can’t make an payment arrangement like an utility company. You’re just SOL. First & last storage unit.

Storage space was very clean and customer service was speedy

Workers they hired to paint their building broke in my unit. No one from public storage ever notified me, yet they replaced lock and did not return un used rent.

Had a unit for 3 years. Never late once. Gate is not secured. Cannot access units with larger box truck. Price increases 2x per year even though new customers get cheaper rate. Mice and water in units. Go anywhere else.

Depending on what location you are at , you may have to load and unload in a sally port

Omg, I don't even know where to begin with how highly disappointed and disgusted I am with this entire company. I'd give zero stars if I could. First of all, the staff harasses you so freaking much. Even on weekends and holidays. They don't care. Secondly, the company increases the payments, yet you have to deal with mice in your boxes and things. Thirdly, if you try to leave and they auction off your unit, you'll get little to nothing for the unit and they still expect for you to pay off the remaining balance after they sell the unit. This company is for the birds. Do not come here. Especially to this location!!!! There are plenty of other companies that treat you better and don't harass you. Trust me.

Nothing but junk

They have my stuff

We have rented our 10 x 25 storage unit for 4 years now and the rent is going up to $353.00 a month on September 1st. There are large potholes making it difficult to navigate to the units and the units are subjected to moisture and rodents. The bottom of several of our boxes have been breached by the rodents and there are gnawing marks on a piece of furniture. Some of our belongings smell like mold/mildew from moisture. We don't have any advice on how to protect furniture being stored, but moisture and rodent-resistant plastic storage containers work better than cardboard boxes.

Had great service from Joe keep up the great work and good customer service. To be honest, I went to 2 before I even got to Joe and they were awesome as well shoutout to KG from your James A Reed location helping out on Woodson. As well as Amanda from your 47th St location for helping us out and getting us to Joe great job keep up the great customer service. Was going try life storage on Bannister just opened and they have the worst customer service ever....will recommend public storage for sure!

Convenient to our location, very helpful and friendly staff, navigating the units in a 26' u-haul was fun but doable. For some reason the monthly rent for a 10 x10 when from $115 to $125 "because property values have increased" welcome to 2022

When you don't have your key no one was there with no spare key. Bathroom was not working. 🤔🤔🤔🤔

Joe pretty good at his job fast an helping

Joe,the manager is really nice there.

A lot of pot holes, you can't set your own pin so you have to look it up everytime and I've been here 3 months and they have already increased my rent by $11. The space stayed the same though. Not happy.

Clean store and property. I got the unit I wanted promptly without any issues.

Way over priced

P the price I pay is too expensive and I had have two raises on my unit since I've been here like every 6 months which I wasn't warned that that would happen but when things change things change I'm just ready to get my stuff out

Joe was great to work with, helped me with everything while I was stressed about the whole moving process! I highly recommend going here, especially if Joe is working

Nice and friendly,

03-31 Makaila Pappas rented storage unit F54 at Public Storage located at 8601 East 67th Terrace, Kansas City, MO 64133-5671 05-18 Makaila was in a terrible car accident on highway 40 and Denton in Independence, MO. The car accident killed her mother and broke every bone below her neck except her left arm. The keys to the unit were lost in the accident and never recovered. The accident resulted in a very lengthy hospital stay at Truman Medical center. During this time her father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking. The storage bill remained paid and up to date during this time. 08-01 I physically went into the location and paid cash to change the lock and for rent for the month of August. They stated they would call us when the lock was switched so we could get her and her mother's belongings. We called them a few times and it was not done. They assured us that they would call once it was completed. 09-10 Luke called Makaila to advise that storage was past due. She told him we paid over a month ago to get the lock changed so we could remove her and her mothers items. He stated that the lock was changed on August 24th but we had to pay for sept before we could get the contents. I called Luke and explained the gravity of the extenuating circumstances and that the contents were the last of her deceased mothers belongings and asked if there was any way that we could just come the next day and pick up the contents. He stated he would call his manager and call me back. I still have not heard from him. 09-13 Luke called to advise the storage was past due and she asked what she was supposed to do being crippled and having no more money. He stated he was just letting her know.

Had a GREAT experience working with Luke at this location, would highly recommend Public Storage to others!

Overpriced and closes at 9pm

Easy to find. Easy to get in and out.

Very good service .Joe is a great person with good attitude.

Great customer service Joe, thank you again!

Very helpful staff showed us around the units were looking for where we going again

It was a great experience and i didnt see anything wrong and i was just helping a family member with some storage problems but it had nothing to do with the place

Customer Service was Outstanding Thanks Joe and Josh for your assistance

Extremely the most happiest place to be because Joe makes everything better and keeps me at smile vs tears as the rest of the world

Easy to access. Nice people and they are very helpful when needed.

The place is safe and secure. The storage space I took was 20' x 10'. More than enough for a 2 bed house even if you're not stacking vertically. The landlord of the property stays at the facility and has a

Good Service

Tammy walked me in and showed me everything and was really helpful

They offer special then raise rent on you

It was good no problems

Climate controlled for 165 a month and EVERYTHING MAJOR WAS MOULDED AND RUINED!!!! No money received still!!!!

Latoya was great

Latoya was wonderful

Helpful, but don't use the phone numbers listed in google. They will tell you what number to use instead.

Joe was awesome

I had a great experience Pam and her co worker were awesome great customer service and all. Pam did a great walk thru as well.

I rented here because it was close and seemed convenient but what I have discovered here was more than I thought. I have made a new friend. The manager named Joe is very friendly and always tosses you a smile and wave as you enter or leave. He’s addressed any concerns right then. I will recommend this place to friends and family

Joe was great

Very good storage will recommend to anyone I know Mr. Joe Taylor was really polite and joy to do business with .

Joe did a excellent job

They are okay I have been there for years you would think that they would give some incentive for having their services for so long like four years counting

Very old facility. Water was in my storage, but nothing badly damaged.

The guy at the desk, Joe is awesome. Walks you thru the whole process and is just a pleasant person. Would definitely recommend using them for public storage needs.

This storage was a blessing when I sold my home but when my BMW house was ready to move in on the first of the month they said that even thoe I was only going to be there 1 day they made me pay for a whole month ,even thoe the storage might be empty .

My Buddy Joe is awesome I love this place

Joe was very helpful, highly reccomend!

Joe was Extremely friendly, answered all questions I had about my unit. Very helpful. Will definitely recommend him to family and friends!! Thank you joe!

Very satisfied. Joe was very helpful and knowledgeable. He made suggestions that were very helpful in deciding what type unit i needed. Again overall very satisfied with my experience.

Went in looking around for moving supplies and joe was very helpful. Great experience, definitely recommend this location

Joe

Latoya was just friendly and professional. Plus knowledgeable. Thanks

Latoya was fun and I enjoyed spending time with with her made spending money Worth while 😍😜

Joey was a great

Latoya was a great help. Explained everything well and made it easy.

The rent does nothing but go up since I've had my units. My one unit was broke into and was told i had to call the police. Dont really understands that?

Joe was so amazing

Great people to deal with good job quick and they're actually funny which is surprising 😂😂😂 use them they're great.

Joe at 67th location in KCMO was AWESOME!!! Very well spoken and easy to understand!! 5STATRS!

Joe helped me with all my needs. Very efficient and thorough. I was completely satisfied with my experience.

Always helpful and courteous in the front office. The property is well kept and I am happy that we are using this facility to store our belongings.

Michele was helpful & friendly

Joe was awesome, helped me setup my account in a flash.

Tammy is great, walked me all over the place.

Great place i give it a five star and cindy is an awesome representative

The staff is always great to deal with.

Helpful employees and great service.

Exactly what we needed. Helped us a ton! Thanks!

Good experience covered information with proficiency.

Tammy took me around the property, and showed me everything.

Cindy is very respectful and helpful I have never had any issues when I go in to make a payment very knowledgeable pleasant atmosphere

Cindy is always pleasant, friendly and available for questions

Great overall experience !

Had a very good experience storing my stuff here. Would is again for sure.

Very helpful peeps in the office! Would absolutely recommend!

Great customer service

Needed a place for a couple of months for our son. Best price in Raytown and the experience couldn't have been better!

Cindy was perfect! Took the time to help my dad and get us what he needed.

Clean facility and nice staff.

With family

2 Stars only because of location convience. The lady here treats the place like she owns it. She harrasses you by calling off hours and threating emails of losing your stuff when you don't pay ON the 1St. Then you call customer service and they tell you that you have till 30th to pay plus late fee. I have used other Public Storages and they don't harrass you or cut your lock off your unit to make you purchase another one from them. SMH Complete RIP-OFF..!!!!

Super great experience! Very helpful!

Extremely too high.The prices seem to go up very month.But they do keep them safe.

Switched over storage rentals with no hassle or problem, very professional and efficient.

CJ and Tammy worked so well with me to meet my needs for my storage needs.

Clean and friendly.

Very dirty

Need to get more then one person to work the front desk

Solid place, Tammy was a great help in getting me set up!

They were super friendly and they got me out fast. Good experience.

Thanks to Cindy I got a great deal and lots of help thank you so much

This is my first time renting a storage unit and I’m very pleased this company so far! Tammy has fabulous customer service and answered all the questions I had!

Okay, but could have been nicer.

What are your prices on moving boxes?

Tammy couldn't be an friendlier. Always takes care of my mom.

Talk about a place where they are helpful! My boyfriend and I have been storing here for awhile and Tammy and Cindy are great!

I have only good things say about this Public Storage location. We decided last minute that we needed a bigger unit, and the team accommodated us quickly and easily. Tammy is personable and professional. We have many months ahead of storing our precious valuables here, and I can rest assured that our possessions are safe, dry, and accessible.

I need prices on different size of units

Prompt and very helpful

Tammy was amazing and extremely helpful. I was in a rush and extremely stressed out. She made me feel at ease and explained everything in detail..wonderful experience.

They are not very friendly. They literally took advantage of my vulnerability. Conned me out of a lot of money. I am 61 and on DISABILITY.

Tammy did a excellent job of taking care of me and getting me a storage unit

Tammy is always helpful and able to answer my questions. Always enjoyable

Had a fabulous experience with Tammy. Super friendly and a ton of help. Got us exactly what we needed to get my son's stuff out of our garage!

It was great. They will bend the rules to get you in.

Tammy was really helpful in helping me find the right storage unit and go through all the paperwork. I was pretty nervous getting a unit for the first time but she made it a breeze!!

The manager Tammy is always friendly and a huge help! She takes great care of my mother and her things! I would give 10 stars if I could!

Great service

Great service

Tammy showed us around the premises and provided good customer service

Tammy took me to see the unit and showed me around the property. She was helpful and friendly

Very helpful

CJ at the 47th St location was wonderful I was a pop in and she directed me to the 67th Street location we're Tammy as well was beyond awesome !!!

Seems like a typical self-storage business. It's tucked back off of the main road which was a pro in my opinion. The staff seemed friendly and eager to get me in for the first meeting to discuss the unit that would best suit my needs. Plenty of lock ups exist and the prices are very reasonable. Locks are sold on-site if necessary!

Tammy was wonderful

Tammy is great she show me the unit and walked around with me.

Awesome serves, explained everything well

Tammy was so nice and informative! Best experience!!!

Vicky is awesome

Very nice customer service

Tammy was excellent! I'm a returning customer. I've never felt pressured by this company. 😊

Very helpful😁

Very nice

Tammy was great!! very patient ,very explanatory ,really enjoyed her..

They took real good. Care of me

Amazing facility and staff. Very knowledgeable and friendly. Walked us throughout the facility and made sure unit as to our liking and to the size we needed ! (: Highly recommended

She showed me two units.

Great place. First put my reservation online without a down payment for a certain date but needed to change it. So When I talked to property manager she was able to get me in sooner than what I had originally reserved. Friendly and great place.Highly​ recommend!

Very good customer service. tammy

Michele is awesome

Tammy did an awesome walk thru on the property

Tammy was awesome she is funny too having a bad day she brightened up my day thanks public storage

Great service Tammy was very nice and helpful

Sammy and the crew are amazing

Great kind service. Clean environment with alot of options.

Tammy was very nice, I love her personality she was so bubbley, I've never rented a storage space but she made me feel comfortable for my first time, I would recommend her a 1000 times!!!!!

I can't thank these people enough for getting me into a storage unit where I felt like my kids and my belongings will be safe. I trust them. I love Tammy at the front desk. Thanks again.

I was walked through out property, and was treated with the up most respect..

Great service from Tammy!

Great service from Tammy! Explained everything clearly and showed me the unit.

Tammy was very wonderful and helpful. She took me around the property and she was very kind.

Tammy is awesome!

Friendly and courteous. Onsite manager makes it easy.

Tammy did this and that a real help

My Experience with Public storage was great, very clean and professional

Excellent service! Very fast and friendly.

I thought Tammy was delightful , she showed alot of concern for me and respect . Truly experienced And took time with me to understand what I needed to know. She said she would even check on me on down the road.Thanks Tammy. TAKE CARE. Ally

Great

Tammy is awesome she walked me through and help me tremendously!!!

Grear

Good service from Tammy & Bre

Tammy did an awesome job today with her customer service

She was hreat Tammy

Great service!!! Quick and easy!!!

Great service provided today by Tammy. Thank you.

Tammy and Tiffany did a wonderful job in assisting me today

Tammy was helpful

So helpful and super sweet :) best service I had! Go a see bre at public storage in raytown..

She was very professional, showing me around and explaining all the details.

Tammy was very helpful and patient I appreciate it

Great location and clean property

Joe i think his name was and the others i have talked with were really nice and understanding

It was very informational. Tammy and Ervin did a wonderful job. Thank you so much

They were great and quick.

Ervin was super duper!

Unbelievably friendly and helpful.

Destiny and Ervin are awesome!!

Ervin and joe were exemplary, this is how service should be rendered ....EXCELLENT

The guys are always great

Ervin was very helpful and gave me good ideas for storing my stuff

I was helped by Brandi. She has great customer service. I was shown my unit which is neat and clean.

i came in on the 21st of august and needed some boxes and tape and ervin helped me out making sure i got the size i needed and gave me the best service compared to other businesses i had stopped at that day i will definetaly be back if i ever need to move again. me and the husband are actually considering renting a unit because of such great service to store some of our sons furniture now that he has gone to college main thing is good service means happy us. :)

Ervin was very friendly and very nice he helped out my stepdad get a unit and included insurance.

Michele she was the best help ever

She is so wonderful

Michael was a great help and very profesional.

Michael was very helpful! Thanks so much!

The service was great. Overall both of my rental experiences were good.

Michael was very helpful

Mike was super friendly and very helpful while we unpacked our storage!

Thanks for being so helpful! Michael was awesome!

The employer that was helping mrs. Teri was a real nice person she has a good customer service if my day was bad it will change talking to her.

Teri and Donna were very productive and efficient property managers. they were friendly and set me up with my storage unit and got me the best deal. well informed and knowledgeable. PS send Donna to Colorado! she'll own it

Rented the storage from Donna today and she was very efficient and productive in getting all that I needed.

Best customer service teri

Teri and staff are great to work with and helpful during my transfer. Donna.

I've been a customer since 2004. They've been awesome always. Thank you for working with me over the years

I would highly recommend anyone to hook up with this storage location. Donna was very pleasant and professional. She was great!

Donna the lady who helped me. Was great.. she was professional, friendly and very informative. I would recommend this location to every one.

The experience here has been wonderful. Teri was so informative and helped me every bit of the way.

Terry Turnbull is the manager at this public storage location. I have been to others storage units and Terry has been great help with my storage needs!!! Thank you, Terry.

I knew exactly how much I was going to need to rent my unit and I had no surprises...which I appreciate. Donna was very helpful and I would recommend this location to anyone needing storage needs.

Donna was great to work with. She made everything easy and quick. Awesome experience!!

My experience with public storage Monday the 17th was very pleasant. Donna was very prompt and very polite and she knows her job and she explained every detail what to expect and what is need to purchase a storage. Very delightful and energetic person she needs a raise for personality alone. Thank You Donna See you soon

Teri & staff are GREAT!!!!

Don't readily rate this location, because you were asked by the front desk to give them a rating of 5. If changing locations wasn't a big hassle, I would move my belongings today.

It was great. This is the first time I ever had to rent a storage unit and both Terri and Donna helped me out with everything I needed to know. They are a great team and wonderful customer service representatives. I would definitely refer my friends and family.

Teri was very helpful, informative and great attitude. Glad I chose this location!

I come in today and the first thing i notice was how clean it was. Joe helped me with my order young man knew what he was talking about,seemed very in charge. this location is in the right spot for me. That and the professional workers i give this place a ten out of ten thank you for your help.

Excellent experience always. Thanks Teri & Donna.

Beautiful Teri & Donna was great had a nice visit with them.

I had the best Customer Service Experience provided by Teri. She was awesome!!!

Great service very personable

I have 3 storage lockers rented at this public storage location. If I have any questions Teri is always helpful in answering any of my questions. I have never had a problem with any of my things being bothered. I trust my valuables with them. Teri is a great person to deal with. Any employer would be happy to have such a valued employee.

Property manager is great keep up the good work! !!!!!!

The girls made my whole experience easy and as stress free as possible! I really appreciated all their help!

Teri is a great property manager. Always is helpful and finds the best deals. Property is clean. Would recommend this property!

Great service from Teri!

Very good customer service and clean property. Teri goes above and beyond to make sure you have the best experience possible as a customer of Public Storage.

This storage facility was recommended by a co-worker Kevin Barclay and I see why. The staff are very nice and down to earth. I rate this facility a 5

Rented a unit here and Teri was wonderful. Nice property also.

Great service by Teri. Nice units and easy access

Donna W. helped us out, was very helpful, and helped us decide on what size storage I needed. It was a very pleasant experience. The property is very well kept and easy enough to access. Thank you for the expert help!!!

Hats off to C.J. and Terri, they made my storage experience pleasant, were both well informed as to the operations and were always friendly and went out of their way to assist me. They both need recognized! Thank you, Patricia Robinson

C.j gave great advice about the property. Very honest about price. Very nice

Amazing customer service!!! Donna & Teri were very professional, knowledgeable, and made my storage rental experience easy and pleasant. Donna answered all my questions and put any concerns I had at ease. Will definitely recommend this business! Kudos to both these ladies!!!!!

Donna and Teri were very kind and pleasant on top of being knowlegable and efficient. Made my whole nerve-wracking ordeal much easier

Donna & Teri were extremely professional and knowledgeable. Great prices and great staff! They made the hassle of moving and finding storage so much easier.

Donna Wilhelm was very helpful and knowledgable. She was very professional and answered all my questions and put my concerns at ease.

We just rented a storage unit yesterday and it was quick and easy. Nathan Straughon helped us out and he was very helpful. The property is easy to access and very well kept.

Teri and Olivia were a great help in our strange situation ... Nice easy access off the highway. Very user friendly. And you can get an 18 wheeler to their gate. Just not inside it. But their road is very quiet and plenty wide enough. Thanks again ladies!

I had a very good experience there. I had Teri to help me decide on what size storage to get. It was a pleasant experience. Nice young lady.