Public Storage Self-Storage Units at 8601 East 67th Terrace, Kansas City, MO

Rent just keeps going up for the same exact of space in the unit. Literally an all profit business because its big storage lockers & yet greed is taking over

Jim provided excellent prompt service. Really enjoyed the experience!

Great customer service

Amanda and Cheri have been amazing. Thank you lady's and public storage.

And she'll get a space I enjoy the space what he showed me what Jim show me

Super fast and friendly. Jim is awesome!! He deserves a raise for his customer services skills

Lady was very helpful, Took care of our problems!

Staff very helpful and patient!

Public Storage just made our move less stressful !!! Thank you !

Cheri was very professional and personable. She seems to know the storage stuff very well. I will definitely rent here again.

Expensive

Customer service is everything this location lacks. Their policy stands no matter what. Customer Service Manager, Myrna stated the policy will not change no matter if you’re in the hospital lost your job, or something unexpected happens. First time missing a payment. We were one month late, informed Sherry (property manager) on Aug 15 when we were able to make the past due payment $140 & current payment $140, to include a late fee $25. Sherry stated she was fine with it and everything was ok. On Sept 2nd, showed up settle payment. Was completely blind sided by what came next. I was told the lock was cut & the unit was sealed, being prepared for auction, & advised to speak customer service to waive any fees. Sherry failed to mention that on or after a certain date, a $79.00 lien would then be charged. Now a total of $384. While speaking to Myrna I was informed that after 2 months of missed payments, 2 late fees & and lien…your belongings, sentimental or not, are gone…auctioned off to 3rd party company. You can’t make an payment arrangement like an utility company. You’re just SOL. First & last storage unit.

Storage space was very clean and customer service was speedy

Workers they hired to paint their building broke in my unit. No one from public storage ever notified me, yet they replaced lock and did not return un used rent.

Had a unit for 3 years. Never late once. Gate is not secured. Cannot access units with larger box truck. Price increases 2x per year even though new customers get cheaper rate. Mice and water in units. Go anywhere else.

Depending on what location you are at , you may have to load and unload in a sally port

Omg, I don't even know where to begin with how highly disappointed and disgusted I am with this entire company. I'd give zero stars if I could. First of all, the staff harasses you so freaking much. Even on weekends and holidays. They don't care. Secondly, the company increases the payments, yet you have to deal with mice in your boxes and things. Thirdly, if you try to leave and they auction off your unit, you'll get little to nothing for the unit and they still expect for you to pay off the remaining balance after they sell the unit. This company is for the birds. Do not come here. Especially to this location!!!! There are plenty of other companies that treat you better and don't harass you. Trust me.