Public Storage Self-Storage Units at 9527 James A Reed Road, Kansas City, MO

Everything thing went smoothly and Customer Service was Fantastic Thanks Mike

Bad Business Not Happy At All With Simple Storage Or Public Storage I was Simply Taken Advantage of and I'm Disabled.

My stuff was ruined due to a hole in the roof and it rained while my stuff was in there three months

Good service

Mike is awesome that's why we keep coming back to him

Mike is a great guy good service

Then keep raising the rent and not improving the area. I'm pretty sure this is the worst public storage out of all of them around. I hope you have 4-wheel drive cuz you'll need it driving through there. More and more holes to China are popping up. We're getting our stuff out and canceling. This place SUCKS. Use literally any other public storage I promise you will hate this one.

The manager was polithat's a good place they can do business with

Yes I got to give my location to my teams so they can use storage shed for maps system like the warehouse we will be faster. Let Bryan have my other phone number so they can work together and not argue over the last word I love all my friends

I was shocked when the rate was updated from 190.00$ to 249.00. Being on fixed income since 9/30/2009

Joe was very helpful this guy is a good worker

Mike was very awesome.. and kind

I use 2 different locations, the Blessing is Bobbi, has and does assist me with any issues at this property on James A Reed too. Few times when I was MISINFORMED, Bobbi as soon as she returned contacted me quickly to keep me a Happy Customer. She is a Kind Employee and does her job well. I hope Public Storage gives her Raises and knows the GREAT WORKER she is.

I am very satisfied and impressed with your PS services. Special thanks for Mike's availability and patient to answer all my questions

AWFUL!! I’m going on my 3rd month at this not so fine establishment and so far it’s been brutal!! Public Storage was nice enough to “opt me in” to Orange Door rental insurance that i simply want to cancel. I was told I had to physically come in and sign a paper. I’ve been outside this location over an hour during business hours with a very locked door and now unanswered phone. The site manager came out at one point but told me, “I think he is at lunch and no I cannot let you sign a paper on my day off.” Keep in mind this is only one of TWO times I’ve needed on site assistance at all. Last time I was here during business hours as well but a locked door and no one inside. I no longer wonder how their storefront window was able to be vandalized as it is today. I just wonder where the heck I’m going to take my things because this place is wack!! Total JOKE!!

Mike is awesome he gets the business done

Bobbie saved me money very nice

Convenient location, the lot could use upgrades, the weird hills and potholes do a number on vehicles.

Mike was a great help very good worker you guys have !

Mike has been a great help and wonderful manager at your facility will definitely use you again.

Mike was very charming and straight forward.

Mike

Had a really good visit with Mike he was helpful

How much do these units rent for

Always pleasant when I come in for a payment and I absolutely love Mike I highly recommend public storage on James A Reed

This establishment has a great Clerk

Thank You Jennifer and mike for getting everything straightened out you guys are awesome👍

I’ve been renting here for a few months now and love how friendly everyone in the office is. If I’m late for a payment for any reason they are willing to work with you!!!

Mike is so super nice and knowledgeable. His location is the only one I have and will ever use because I know my belongings are safe.

Mike is awesome!!!!

Nice & clean

Had a great experience I lost my mother wedding ring and they had it for me and when I returned and ask them for it now days you can’t find good business people like this thank you PUBLIC STORAGE

Great storage company always comes in clutch when needed. Highly recommended if needed to store your belongings 🤘🏽✨

Good sandwich good falafel. It was a bit chilly today so I wish there was a place to sit inside but I bet when it is not as cold the outside seating is really nice. They did not have a baba ganoush and I make my own hummus and lentil soup but I don't have a rotisserie with lamb and beef to shave off so they did it pretty well. Fluffy falafel. But it was a bit more than I wanted to pay so four out of five.

The road inside is all bumpy. There was some water in the unit. Iffiy to get a truck inside.

Rented space today, ready to start filling it. Property manager was very helpful. Make sure to download the app for entry. Gate explains process and this app will assist. Take pictures of all items for insurance or lose your stuff with insurance. This is from experience, manager didn't have to explain.

I have had a storage unit at this location since March. The lanes are far worse than they were when we moved in, and they started out awful. There is one spot where you will definitely dip down into a pot hole the size of a crater. When I'm paying $100 a month for a 10x10 space with no electricity or lighting I shouldn't have to worry about damage to my vehicle getting in and out of my storage. Giving two stars instead of one only because the customer service at this location has always been amazing.

Absolutely horrible Mike showed me one storage but when I took my stiff there He gave me a way smaller one. Then stopped answering the phone

Very nice ! Cool man ! Come get your Storage

We came here and Mike was such a help! Very welcoming and friendly environment! Would recommend this place to everyone!

Very nice respectful and fast thank you so much

Mike is always great

Mike was very good and helping set up my app

Great service

Mike is awesome

I’ve been to two of these storage places with this specific company and both times they messed up financially. I rented one years ago on a deal where I was supposed to get the first month half off, and I never got it. I only had the unit for a few months and each month they charged the full price and when I called they promised I would get it, “next time.” Then when I closed the unit they said they can’t do refunds so I was out of luck. Then I helped a friend get her own unit. I didn’t trust this place but it was her choice. I paid for the first month for her and made sure that the thing I signed didn’t indicate any recurring charges. I used a credit card I rarely use and six months after I paid that charge, I got a random charge to the credit card from them. My friend checked her receipts to see if they had somehow charged one of her bills to it but she didn’t have anything that was that same price. When I called them, they said it wasn’t their problem and I would have to do a chargeback. I had to cancel the credit card and report it as fraud. I will never use them and will discourage all my friends from doing so.

Mike

Mike is awesome and very understanding! I have not used any other storage locations thus this far!! I recommend this location and Mike’s team to any storage needs!

Mike is very professional, understanding, and always there when I need assistance.

Mike is the best

My main man Mike set me up quickly & professionally as well. Good spot to hold your items, fairly priced & friendly

Mike is absolutely the BEST!!! He was very helpful and pleasant. I recommend going to visit him on James Reed and Bannister

Mike was extremely personable I really felt like he cared about our experience with this company Mike thank you very much

Mike is awesome always treats me right

Very professional and helpful

Very good!

Awesome place great service thank you Carmela to reference me here

Great customer service! Met my needs above and beyond😁

Mike is AWESOME and super chill! Everything works out perfectly every time I come! Please bring your stuff here!!

Mike the owner is one of a kind

Excellent service with Mike and other managers

Christina was the best great customer service

Mike was so helpful today. Also he had a great sense of humor from the first time I walked in the door I started smiling.

My best friends storage

I have dealt with Christina on several occasions, and every time she has given me exceptional customer service! I would suggest this location for sure.

I grabbed a unit today Grace from 96 Holmes was helpful but had to refer us to James A Reed location the transition was smooth and easy. I cant remember the lady name but she was nice and helpful.

Done in a timely and friendly manner

Christina was very helpful, great service!

Staff was very friendly.. Christina was very thorough in her explanation of what was happening, and what I needed to know..

They are professional very affordable and the staff was extremely polite and friendly

Good people and easy to deal with

Great services, thank you.

I was so impressed with Public Storage and Mike especially. My daughter was in an abusive situation that I was helping her get out of. I made the reservation for one day, changed it to a sooner day a few hours later, and did it at the last minute the next day. Mike was so helpful. He had no issues moving things around to accommodate us. When we arrived he started out with giving my daughter a hard time. He made her laugh almost immediately, and kept her smiling the whole time we were there. Then he told her if she is ever there and doesn't feel safe for any reason to come to the office and he would address it. I can't tell you how much this experience meant to me and my daughter. A million times thank you!

Mike is very helpful and always pleasant

Mike is so awesome. He got me in and out with a smile from ear to ear! Thanks for great the service😄

All Right People! First! I want you to know that the $1.00 first months rent comes with some hidden charges. DO NOT BLAME THE SITE You must pay for their insurance if you dont have your own and you must pay for a specialized lock (no exceptions). Make sure you pay your rent on time or you could lose your items. They are considerate enough to give you a couple of courtesy calls. Management stays on the property so that's comfort in knowing someone is always keeping an eye out for you. Finally! One of the best priced locations in town.

Best customer service I have had I love y'all working Mike makes my day every time😍😍😍😍😍

Great service ni problem come get you a unit

Help me out. ✊

Mike is the best employee u could ask for... made everything about storing my things as easy as possible and he is lowkey a funny guy genuinely

Mike provided 5 star service. Very helpful and friendly.

Mike was very helpful and did everything he could to accommodate my needs

It's a storage facility. All storages are on a down hill, hilly slop. Depending on the weather, not so friendly I would say. You'll have to judge for yourself, or your budget.

Great experience!!!

The people are really nice only thing i didn't like was they went up on my storage twice so due to the company not the staff i decided too move my stuff out asap from 90 dollars too 150 no thanks

Ever thing cost u more money people are cool company is money hungry

Yesterday, I had a great experience at Public Storage. I was helped by a young man named Dave. He was very friendly and alert. He broke everything down in detail for me and he was very knowledgeable about renting a storage unit. Even though I didn't complete my reservation, I will definitely return to rent from Dave. ⭐⭐⭐⭐⭐

Friendly staff I would recommend this storage facility to everyone. The two individuals that helped made me feel welcomed and was very knowledgeable of their job. I’m glad I choose them right before my last minute move.

I good time meeting Ms Gracelynne she did a really great job

The people that work the office are super nice.

Mike was very friendly and helpful!

Mike is such a great person, great experience great customer service!!!! Will most def come again!

Mike is kinda rude.. he seemed as if he didn’t really wanna help me out.. the whole point of putting ur things in storage Is to store them for when I need to remove them.. Most people get storage is because they getting ready to move into a different place or floods happen, house fires.. anything and deposit and first months rent have to be paid.. everyone don’t come from money And everyone situation is different.. It just would be nice if people on the other end of the phone would have a better attitude to brighten your day maybe they need more training in this area if they people skills are not the strongest .. then maybe it’s time to think about a career and not a job

Awesome!!!!!

Mike was very helpful in finding us the right stroage unit! Thank you Mike!

Mike was efficient, professional and pleasant. I spent literally 15 min in and out with the complete rental process. Unit was clean and the process seamless

Great customer service, the guy was nice & polite.. I recommend

Mike is great

Tammy helped me a lot getting my first storage unit and walked through everything with me and made sure I understood! Thank you!

Mike has always been helpful and fun to work with

Mike was so helpful!

Super clean and friendly. Great people!

mike has provided friendley service

Had great servive

Micheal and Lori were very nice, sorry he had to work on fathers day

Awesome place and never any worries about my property

Thier great love them

Good place to store your stuff

I like the easy act assets to the storage units and the customers services

Dylan and Mike treated us right

Mike is Awsome!!!

The best storage place around & affordable I recommend this place for people in the future

This particular Public Storage is a favorite of mine. I have used this one twice before and every time, I have been treated with kindness and the staff is very professional. This time I had the pleasure of working with Dylan and he was very nice and very personable. I can sleep comfortably knowing my property is safe. Thank you Public Storage!!💜💜💜

Mike is awesome and very very helpful

Mike was really helpful throughout this whole process and the storage unit was very easy and accessible! Would definitely recommend.

Mike was awesome

Mike is great

Mike is awesome very helpful and kind I love this location I recommend anyone and everyone to go and lease from their!

Michael is very friendly and helpful. We have rented a unit for several months and Michael has always been honest and upfront with any questions or concerns we've had.

Mike is professional and very helpful. I have been a customer for almost 12 years.

Excellent service with Mike

Very easy Mike was great

Right service every month from Mike Hi just

Mike gave me great quality service. I appreciate doing business with him!

Very quick and very knowledgeable! Super friendly made me very comfortable to do business here!! 5 star experience!

My son has been using them for quite some time, been great. Clean and friendly.

Mike is the BOMB!!!

Mike is always treating me right

Great costumer service from Mike

Mike is great! He's very professional and respectful. And my first month payment was late, but he worked with me. I recommend this Public Storage location to everyone!

No complaints thus far.

Needed a unit right away and these folks came through

Mike is so awesome. Just ask him he’ll tell you

Love this storage facility always friendly and helpful!!!

This Public Storage is AWESOME 😊😊😎😎.. The service is GREAT, FAST & FRIENDLY... I LOVE how SAFE the property is at any time of the day, property is WELL kept & the price is VERY reasonable for the size of the storage space... I HIGHLY RECOMMEND Public Storage

Mike is AMAZING! Cust service is excellent!!! Will definitely recommend my friends and family to him for their storage units!!!!

Had our stuff there for 5 years. If you have anything you don't want to get covered in thick dust it's great.

Good people and they really help and all above😁😁😁

Mike help me so much! He was great my storage units is nice and clean! This is my first unit and I feel more comfortable now with Lea my belongings.

Mike's the bomb. He works with you no matter what.

l had a unit for 2 yrs and can say that Michael at Public Storage always had respectable customer service!!!! He was there for me exactly how he answers the phone and says his greeting! Storage Needs?! Michael is the one to help!! Thank you for everything!!!

Mike is awesome...real helpful and courteous...

Filthy storage

Great service, made moving a breeze!! Super nice and great customer service!

very understanding and willing to work with me during hard times great service with Mike

Cool dude name Mike who is kinda funny

Have been a customer for 6.5 years and Mike has always been polite, helpful and great to deal with

I love themmmmm

Thanks for the speedy service

are you open aon saturday?

The one on james reed rd they are rude they think they can talk to you anyway

Raised the price $25/month after we had been been there two months. They said that was their policy and refused to give us the price we signed up for. The storage units themselves were dirty, damp, and full of cockroaches and spiders. They know that people won’t want to rent a truck and move their stuff to another unit. We had 8 months left until our house was built, so we stayed. But we do not recommend using them. Our experience was terrible.

Mike was a dope sales man. Also a great driver. Love the atmosphere here.

Mike was very helpful. He helped me find the right sized tape we needed to finish packing!

The staff was helpful and courteous. The facility was clean. It was a pleasant experience.

It's cool for what it is but they're customer service stinks.

Great customer service especially since im pregnant and left all nut paperwork art home

Expensive and they don't tell you extra stuff u have to pay for until your already there paying for stuff. Like insurance that u have to have and a lock that u have to by from them that won't fit anything else but their stuff. Nice units tho but that's about it

Love it

My first visit to this location, it was awesome. Both Gentleman who were there were very organized and professional. They will both help you with anything to keep you comfortable with your situations. Never pushy, always ready to help. Great team !! Thanks

Mike is great!

Great customer service nice people working there

Looked at the Google Reviews and WAS NOT DISAPPOINTED!! Mike was every bit as awesome as the reviews! Unit is great, and we feel our stuff is safe. The insurance isn't really an "option," but it's the most reasonable for rates without tacking on a bunch to renter's or homeowner's insurance. Feel free to call and check them out!!

It was ok

Mike at public storage on 95th and Bannister is great, humorous and fun, I'll always come back when needed.

Great staff. Great rates. Only thing they can up your rate whenever they like.

Mike was very candid with me with a good sense of humor. Great communicator. It was a fun experience.

Very nice guy!

Employees are nice and helpful. Only downfall if you have to exit your vehicle to enter the gate code

I just love Susan! She is so helpful, kind, and sweet!

He was very professional and gave a great understanding of how the process works prices storage sizes ext. Enjoyed the process an if I needed Storage again I would come SEE MIKE 😄🙉

Good experience

Mike is very professional and friendly every time I come there...great person

I went and paid for my storage space yesterday and the experience was fast and easy. Bre helped me and she was informative and covered everything I needed to know about renting my unit. She was so nice and gave me recommendations on things to do to make sure my things would be safe from any type of condensation that could result from the weather. No problems at all and I am happy I chose PS.

giving them 1 star is too kind in my opinion. don't waste your $$ here. they're a joke. Extra fines/fees get thrown in every month without your knowledge and consent. IF YOU VALUE YOUR BELONGINGS DO NOT KEEP THEM HERE. our unit got broke into (by them no doubt) & destroyed and robbed. when we told them, they couldn't have possibly cared less and acted as if that was a regular occurence. A JOKE OF A BUSINESS. greedy, manipulative, thieving snakes!!

Mike did business trip new customer

Mike has help me out so much .. good peoples over there ..

Mike and these guys have exceeded my expectations.

I love the servic and the nice people

They good A good job and helping you out I like the way they run business10 out of 10

Mike and Marc were great

Real helpful staff

Mike is the nicest employee very Respectful, very helpful and friendly and he makes u feel at ease, thank for a person like that.

The best customer service hands down. Love Amber she was awesome n quick. Highly recommended.

Was very impressed with the customer service

I enjoyed my experience. Mike is awesome ☺

Mike is awesome he has always went above and beyond to help me enjoy my time with public storage!!!!!!#realcustomerservice

Mike helped me with all my needs with good friendly service

Excellent service Mike was a big help getting me set up in a storage unit that fit my needs he is very polite and helpful

Joe and Mike have been treating me great

Joe was awesome and help me in my trying time he made it very pleasant even tho had had to get a bigger unit. Thanks Joe at public storage on James A Reed Rd kcmo GIVE HIM A RAISE.

Mike was very clear in explaining the Guidelines about the property, very polight an I would come back again

Mike was great made the process easy and quick.

Mike is a really nice guy...very helpful and service is excellent!!!!

Mike has been extremely helpful, kind, and funny, allowing our storage experience to be most rewarding.

Mike did a great job explaining everything and getting me setup fast and easy.

In and out loved the service my man Mike was great

Mike was very helpful, knowledgeable, respectful, kind, great customer service overall

Joe did.very well walk through everything with me.he's very outstanding.about out to Mike for training this man. Job well done.

Mikes a awesome, friendly person

Mike is great!

Mike was very informative and courteous

Mike was extremely helpful and knowledgeable in helping me during my move in process!!! 2 thumbs up😊😊

Mike has treated me wonderful. And I have had. A great experience

Mike is really hands down the best at customer service. That's why this this storage facility is the best choice in town!

had a really good experience at this public storage the staff was very friendly and answered all my questions.

Mike was very nice, friendly, helpful, & funny. Very good Customer Service Skills. 👍

Mike is always nice and caring had a lot of things that went on with my unit and he was always there to fix the issue

Mike treated me right

Mike and the gang always treats me great

They helped my son get his stuff locked tight. Thanks a ton.

It was a great experience. Mike was very helpful and made moving in and out very easy.

Great mikes greatw units good thanks public storage.

Mike was good

Michele has good customer service skills

We had a great experience Destiny was great her customer service was even better she explained it clear and was very helpful... Thank you all we will recommend this to any one!!

Thanks Mike & Michele

Mike was excellent

Mike has been very helpful.

Mike and Brandy helped me out today :)

Destiny and Mike provided excellent service.

Excellent service with Mike!

Mike provided great service.

Mike provided excellent service, fast and convenient

They have wonderful customer service. Great people working there my experience was great had know problem. Had a follow up call to see how my move was at that time I didn't move in yet. But it was great to see that they care if every thing work out and it did. Thank for every thing.

Excellent customer service. Mike had a Great personality.

Great attitude. Mike and those guys were awesome.

Good to me

Mike was very kind and his customer service skill are A+

very good service and very knowledgeable about the paper work thanks a lot the Miller.

Mike was very helpful :)

Mike always provides great service.

Great, Mike has been great

Easy an fast very convientent

Mike was great and made the whole process go smoothly. Clean facilities were a plus too.

Loved it

Mike is very helpful

Mike provided excellent service

Quick friendly service by Mike

Great experience with manager mike

Mike treats me right

Had to wait for a bit while the computers ran slow, but Mike was very nice about it and kept apologizing. Just glad I didn't have another appointment set up that I had to get to, but I was still out of there within 40 minutes, including paperwork and checking out the space. I didn't realize I would have to pay for insurance when I reserved the unit so that's an extra $11-15 per month on the price I wasn't expecting, but at least my stuff is insured if anything should happen, so that's okay I guess. All in all a good experience and the place seems pretty clean and secure. I'm happy.

Did a wonderful job!!!!!

Mike at the front desk was very kind and helpful.

excellent service from Mike

Mike is awesome he was such a big help. Thank you so much

Mike was a very respectful person an helped me wit I needed

I called in and advised the sales rep for public storage that I had a 1 bedroom, Cal. King bedroom set and that I was needing a "HUGE" storage unit. Well the guy over the phone advised me that the 10X10 unit would be big enough. When I arrived at the Raytown location we looked at the unit and it was no where near big enough. I was transferred from the Raytown location by Taylor to this location and was told that a 10X20 unit will be available and that its a smooth application process and my movers can unload why this is processing. Well when I arrived at this location, the 10x20 unit door was broke (not a good sign when you have to use tools to open a unit) so the guy was correct to advise me that we cannot use this unit. I advised the guy that I needed another unit quickly as the movers where there to move me in. Well the guy really did not know how to handle the situation and seemed to be confuse as to what the next steps where. He moved very "SLOW" and cost me an extra $90 (waited close to 45 minutes to find and get me into another unit) with the moving company was on the property with me. So the proves was not smooth as Taylor advised it would be. :( However, at the end of the day I was smiling :) as the guy got me into a bigger until that was only $10 more in price and while the movers where moving me in, the Public Storage Worker called his manager (Mike) advised him of the issue and the situation and they took care of me. In fact, both the storage facility and the moving company ended up issuing me a credit and this ended up working out. Although the guy working that day was not very understanding and worked very slow and still missed steps (I had to go back the next day and sign a document that was missed) I'm satisfied with the way Mike handled the situation and if needed to use a storage facility again I would not only use this facility but recommend it to someone else.

He a guy that knows what's he talking about and is very helpful

Mike was great. Excellent people skills..i love this place

Mike has been very good help with our storage experience and is very kind. Thanks for your help mike!

Mike is always good to me even though u procrastinate!

Loved It

Great place love the people

Excellent... Loved it!!

Mike was very helpful with all my questions he answered them to a t. I left with a better understanding of what my storage space intelled he was very knowlegeable on what I could fit.

Mike is great

Michael is always kind and caring and making sure everything is alright.

Great

Mike was beyond exceptional

Mike was very great and patient in helping me get a storage unit. He provided great advice and options on getting a great until for the amount of items I have to store. Very friendly and attentive. Very great knowledge of his job. Mike did an outstanding job better what expected!

Michael made the whole process easy and fun. I would gladly return for my storage needs.

Michael the manager was extremely helpful in helping me with my storage unit, I truly appreciate the respect that he showed me during this very difficult time in my life

Mike did a great job helping me .

C.j was very good at customer service. We really enjoyed renting from her!

Great customer service . Mike is the man ...

Mike is a great property manager n he will work with you. My experience was great!

Mike did a great job. Had good customer service and everything went pretty smooth. Thank you

Great customer service.

I would just like to say that. I love Mike at this location. He is always very pleasant, and accommodating to my circumstances. He is always willing to work with me, to make things easier. He returns my calls everytime, and believe me my situation makes me call a lot. I give him 5 stars. He is an awesome guy...

This is one of the best storage's in town. The manger Micheal Cunningham, is very professional and goes out of his way to please the customer. I think he has a gift for this position and he is always smiling. I would recommend his place of business to anyone. You've got the rest but he is the best.

Mike is a great manager he goes above and beyond my needs each time I come in to the property

I had a great experience with C.J. Warvie. She was polite and efficient and took care of business