Public Storage Self-Storage Units at 7707 N Oak Trafficway, Gladstone, MO

I have had my locker broken into, they took over 5,000 in equipment from me. This was a year ago and still haven't been paid out by them. Keep getting around...

Ginger is very helpful. Highly recommend.

Amanda and Pam are fantastic.

This place is awful. Rude management. Misleading advertisement. AVOID THIS PLACE IF POSSIBLE.

Ginger was very helpful and patient. Efficiently and effectively helpful. I appreciated her services today!

We tried to book a storage on line.. amount was dif then verbal agreement..so drove to the storage...Pam helped us out in a timely matter & was very kind..No BS straight to what we needed..Ty Pam!

Great, quick experience, amazing service, and a huge thank you very much to Ginger, for doing such an amazing job.

Easy access, clean, and well kept. Very helpful staff

Amanda really made my day I've been having a rough day and her salesmanship and her attitude is what I like to see in a professional setting thanks Amanda public storage State avenue

After purchasing an abandoned storage unit from them, we drive up from Des Moines, on a Saturday and arrive at 11am and no one is at the office. The property manager then answered the side door that we knocked on where she said she is on vacation and slammed the door in our face. No answer to any phone calls on Friday or Saturday. I do not recommend working with this property.

Ginger was extremely kind and very helpful with getting me set up. Thanks for the great service!

**W A R N I N G** Frequently Raising Rent & Poor Amenities This storage company is severely lacking in basic amenities and customer service. It's unacceptable that they would raise your rent by such a significant amount without any valid explanation or justification. Furthermore, the fact that they do not provide any snow removal services and have no gutters is simply unacceptable. Customers should be able to access their storage units without having to worry about getting soaked by rainwater or snow. Overall, I would give this public storage facility a 1-star rating and strongly recommend that others avoid using their services. They have demonstrated a clear lack of concern for their customers' needs and comfort, which is simply unacceptable in this day and age. 🔒🔑+ Locked out as soon as they noticed I was moving my property to new company wanting me to pay around $ 200 to get my last load!!!

Very nice and I like the fact everybody belongs are locked up tight and that they have a set time to go in at 6 am to 9 pm and a pass code to get in and out on . I would recommend this storage business to all my friends and family and employees are really nice and professional at thier job on helping people out

For you I will work hard long and efficient. I shall as well smile

Mirranda did great helped us get in our way

Just got notified that they are "modifying their prices". Which means gouge me by another 25% monthly. I've been there about a year and my bill has gone up 100 dollars. This is RIDICULOUS. DONT USE THIS COMPANY. THEY TAKE ADVANTAGE OF PPL THAT USE THEIR FACILITY.

Love this place! It's clean and the price for our unit is very fair. Pam, the manager, is always so helpful and professional. Thank you so much, Pam, for all your help.

Move in was smooth as well as move out. Pam the property manager answered any questions I had on multiple occasions.

Clearly the staff keeps the security gate open every day lately for the people who operate businesses from inside there unit. This facility is at this time open the public. Gate us open and people are just driving around and through shopping. Stopping at open units and pretending there looking something up on there phone while recording. Not a coincidence when they drive a open row of units and stop in plain view of the only open unit. If your looking to keep your property safe find a better location.

Pam is great she is funny and serious all in one. Awfully witty and fun to be around.

Ok what seems to be the problem? Nobody ever answers during business hours. EVER. You charge me $200 a month for storage and we are on our own out here?

Mirranda was so very helpful. We really appreciated the time she took to explain things and answer our questions.

Rented here for about 2 months. Got bedbugs from their facility. Rent at your own risk.

Easy to get situated, Pam made sure I knew what I was doing. Friendly

So I met this lady named Pam that works at this location she seems to be very very strict and serious about her job I’ll try to get one over on her once did not work she said you better come back with a better army I do like her she tends to help anytime I need something or any questions I need answers she always quick to find the answer in a timely manner I think this lady is really serious about her job

Have to get out of car to open gate

Very friendly and helpful. Both ladies will help you to get the best deal.

Absolutely informative Christi Kind over all other employees,. Knowledge and a very valuable inspiration to Public Storage, 100%

They close early but great place and location.

Friendly management staff

Pam is amazing I recommend everyone to go their. She will shoot you straight everytime!

The on-site manager is a rude sarcastic Lady, I have considered taking my stuff out of the storage unit and moving to another company,!

Cost kept jumping up for no good reason. Had to move out. Otherwise I had no issues with this company or location.

They raised my cousins rent by almost $50 a month! I was going to use them for some things I needes to store for a few months but no thanks!! Keep looking people, find a company with morals and a conscience!

Manager never answers the phone. They make you buy their worthless insurance for $15 extra a month. I wish I wouldve NEVER used them.

Management is never there to help out when needed. Office door has been locked during business hours last 3 times we've been.

amazing manager pamela mcgaugh

Great experience with Pam. Very patient and informative. I had reserved a unit online and encountered a web error. Pam called me the next morning and helped me complete the process in person. This is our second unit. Very convenient location to our home that we sold. Huge advantage with clearing the house out and making it show ready. Thanks PS!

Great customer service at the Gladstone office.

Great

Jessica was awesome she did a great job thoroughly

Raised rent. Called everyday for 7 days in a row several times a day and left several voicemails and nobody ever answered or called back. Customer service is poor

Great service!!

I rented a unit here a few months ago and I've always been great with communication and recently had to get a bigger unit and they helped me out a lot on figuring out what to do and doing it in a timely manner

The manager Pamela assisted me and was very helpful and professional.

Rented a unit online and it was sandwiched between 2 building, so I couldn’t fit my stuff in. Asked for a different unit and it was $70 more than the previous unit. Was not informed of this, but was definitely billed for it.

Pam was amazing !!!! She was very kind and helpful chanda woods

I used this place to gather stuff for my new place and my experience was amazing. Friendly staff, clean lot, along with easy access to your account online. 10/10 would recommend Public Storage over other storage places.

The lady managing this location very nice and helpful. She is very professional,I am happy to rent a storage in this location.

Pam is always nice

Nice

The property manager Pam was extremely nice and helpful during the rental process.

When we fell 3 wks behind due to my husband getting covid the mgr drilled our lock off and opened our unit which they are not to open any occupied units unless being sold items. They put their lock on it and we got multiple stories about this. We removed our property and now realize they stole from our unit.

this crew is so helpful on everything i do or need i would recommend them for anyone needing storage thank you public storage for all that you do do.

The staff at this facility is friendly and extremely helpful Tana helped me and I could see her smile though the mask she provided excellent customer service and had answers to all my questions highly recommend this facility for all your storage needs 👍

I want to say the ladies at the location were fantastic they really helped me and sorted out the situation after having five different people from the call service screw it up not to say they weren't trying to do their job but they just didn't pay attention to what I was saying Pam was amazing I just want to give a special thanks and because of her I will continue to use for the storage in the future and pass it along to my friends thank you have a blessed day stay healthy and stay safe

Mrs. Pam is very nice and does her job very well. She is very helpful!!

Very pleased with the help received from Tana the other day. Happy customer!

Tana helped me out with everything I was in need of.

Tana shows great customers service she is very clear and explains things good I will recommend this store to everyone!!

Tana is very precise in her work and will go beyond her means to get the job done. Very tentative and helpful. One satisfying customer here! Thanks for your help! 🤗

Pam, the property manager, is so helpful and makes the entire process so simple. I was thrilled with the security, features they offer and my storage unit is awesome. Very happy customer and I would definitely recommend this Public Storage location to family, friends and well anyone needing safe, accessible and spacious storage space!

Pam and Tana in the Gladstone, MO location are great!

Nice, clean place, well managed. Will store my furniture, bicycles, and personal gear here again!

Pam was a great help and provided me with all my info when getting the unit but also on due dates after i forgot! Definitely keeps up on the property keeping it tidy and looking up too par

They are so nice and helpful here. My experience with dealing with this location was so easy and no stress. They were helpful and I would recommend them to others.

Excellent

This is a great place to store your things. Pamela is a wonderful person to manage this storage property. Friendly staff. Definitely recommend to anyone.

Very helpful during a stressful move. Much appreciated.

Great experience Pam has been great help also

The only complaint I have is the difficulty in driving in and out if you meet another car because it's not that wide of a space to drive in.

Friendly and fast. All else remains to be determined.

Friendly staff and decent prices on units. Clean and secure.

Tana helped me with everything I needed. She was able to answer all my questions and help me pick the perfect unit for my needs.

When are the auctions

Pam is very helpful and courteous to her customers! I will refer future customer’s

The staff at this location are the unprofessional people I have done business with. I had problems with getting the lock fixed on my unit. It took a month for them to fix the lock on the unit! Once the unit was fixed, I decided to move out of my things. Before the next month started because I did not want to pay for another month. Today, I find out I was charged for the month, plus the account was sent to collections. I never received any notifications of the new charges. This is all happening because the manager, did not properly record the correct move out date. Additionally, don't get me started with explaining the poor service of their customer service team. Their support team is not helpful at all!

Pam was fast and friendly, got me set up with a unit in no time flat.

The SMOOTHEST transition from my home to a storage unit that I’ve had thus far. The site manager Pam is just splendid to work with. She has an upbeat attitude that is quite contagious and willing to help at any given turn. The facility looks safe, clean and friendly. All Public Storage staff are there to assist and they show it. I would recommend this Public Storage over all the competitors as I’ve had the unfortunate experiences of dealing with them. You need storage? This Public Storage is the one.

Friendly and helpful staff. Process was quick and easy. Storage area very clean.

Pam was very helpful and knowledgeable about my request. Very pleasant place to do business.

Great space and service is great.

Great place ro leave your belongings safely

The lady who runs this facility was wonderful-pleasant & helpful, she made all the difference in my very stressful move! I recommend this public storage to anyone-the help made all the difference😊

Quick and simple

A good place to put your stuff if your moving & need to store it somewhere for a short time, I wouldn't recommend holding it here any longer than necessary though, furniture can: mold/wear down/warp etc. Some of our stuff did, but they are replaceable. Decent place overall...also don't miss a single payment or they'll change the lock & you'll have to buy a new one. 😢😣

Greatbplace helped me find my lock and saved me some money

Friendly staff good price

I left everything I own in a storage unit and there is mold everywhere ruining all of my stuff. Dont even bother telling them about it because they could not care less about anything other then getting rent. Do not put anything in these storage units.

People were courteous and nice. Easy rental and drop off!!

The employee there, Pamela, is very professional and knowledgeable and has a knack for knowing just what as n how you need, especially if you don't know yourself. Give that girl a raise Public Storage. Great experience!

This is a place that give you an into rate to get you in and then just starts raising rates. I knew I had a into rate and then it would go away but I didn't know that would steadily raise rate by around $30-40 a month every 6-12 months. When I started just a couple years ago, my monthly rate was around $150 and today I got a notification that is was going up to around $240 a month. That is a big change is less than two years.

Pam is very nice! I would recommend this store to my friends and family!

Pamela is very thoughtful and helped me every step of the way. What a great asset to Public Storage!!!!!

They take care of my ish

I was evicted four years ago having extreme financial difficulty and came here and stored my sentimental belongings ever since. Today I visited and the older gentleman and lady we're fantastic and cared about my situation as I explained I couldn't pay it all til next week. They explained the cut lock procedure and even if they do what they have to do I feel like they really really care and don't want if it was up to them to take my stuff and auction it. Just sentimental items of my kids what awesome people. The nicest in the for years I've stored stuff here!

I like her and she is nice woman work with me 👍👍👌

Very nice

Amazing!!

Prices wernt conveyed very well and I ended up with a huge late fee so I cleaned out my storage. I won't ever get another one there again

Always friendly. I lost my keys and called them to see if they were there. They returned my call immediately. Someone found them I was very lucky. Thanks

The price kept going up so we went with StorageMart to save some money

Fast friendly service. Clean property and units!

Do not share all fees. They booked you in and surprise you with fees when you go to rent.

Sam was very professional and helpful. Thank you.

Nice people,clean area.

Rachel was super nice and very knowledgeable. Tons of space for my van. Super easy and quick experience.

My experience at this facility has been a positive one. Great, friendly, and helpful staff along with well kept units and property.

Samantha is very friendly and helpful excellent job and very professional.

Very clean, friendly service, secure and easy to access. Pam was very helpful.

This is an amazing place to go for storage space I'm grateful for the on 04/22/2019 the site manager was one of the most wonderful people who helped us she walked with my wife and I to the storage unit I believe that she definitely needs to be in the corporate office she's what a management position is made of this is the third time I have rented storage unit from you guys and we've always been satisfied with the service will recommend you guys to my friends and family.

The help there was great Pam the manager help me get what I needed and to get me in and out as fast as she could for just walking in and asking for a storage without calling ahead

Pam and Sam are great. They are always courteous and professional and easy to work with. David Watkins

Samantha was very courteous and helpful. She showed me the unit we would be renting, and answered all my questions. I was very pleased with the entire experience.

Pamela was so helpful and friendly.She stayed late to help us without any sign of anything but genuine wish that we got our move into our unit done with no hassle.It isntisoften you run into a person so committed to customer service these days.The property was impeccably maintained and met our needs completely We would recommend this pkace to anyone!

You have the most respectful stafff very friendly and courteous.id refer ur storage to everyone. Reasonable rates northoak is the storage to go if u want to be treated with respect.thanks to a nice woman named pam. Thanks a bunch ,yours sincerely, Sandymarie.

Friendly staff explained the process.

Very friendly and helpful. We were in and out in under a half hour!

Have used this facility for years because of proximity and can't wait to cancel. $600 for 2 units is insane!

Pam and Sam were so helpful today... Im am grateful.

Sam was wonderful when she sign me up for a rental unit. She even went so far as to get me a chair while we filled out paperwork. I have a bad knee and cannot stand for very long.

Just made a payment and was helped by Pam, very kind and nice, fast and friendly service.

Good storage units. Clean.

Great experience with getting our unit.

Worst place to go. Over priced, was quoted one price over the phone after going the price was over triple what I was told after arriving. I would definitely not recommend this place what so ever. If you are inclined to using them ask them to disclose all there hidden fees before wasting your time and driving all the way there only to find out that they was dishonest with there phone quote.

Cannot say enough good things about this storage place and Pamela. They give excellent customer service and I appreciate all the help they give you.

Sam and Pam were very helpful and gave us great service

Reasonable nice clean storage.

Easy to find, easy to rent, and excellent staff! Mike was very professional and made my experience so much easier than I anticipated. Huge shout out to this location and it’s staff. I met 3 of them while I was there and they were all exceptional! Unfortunately I am unable to recall their names at the moment. I highly recommend this facility! Great job guys!

I needed a storage unit on no notice, I filled out an online form and 10 minutes later I received a phone call from Kelli in their office to set an appointment. 1 Hour later i was opening up my storage unit. Kelli was very sweet and helpful. I would recommend this location to friends and family with no reservations. Thank you!!!!

Extremely unsecure. My unit was broken into, it took Pam 3 days to get a hold of me since I'm deployed overseas. Supposedly NO CAMERAS, they didn't call the police to report the unit being broken into. And to top things off my unit was the only one that was broken into.

Kelly, was pleasant and super friendly. Was so helpful to getting me a new storage unit.

Very friendly & helpful staff! I would reccomend this place to everyone needing a storage!

Friendly and helpful management. If it weren't for Pam my husband would of lost everything hehad in storage when he had tp be away for a but. But shshe made sure and helped me to make sure that didnt happen...I would definitely recommend this location to anyone! Keep up the good work girl!

great people great service

The ladies inside were super friendly and helpful will definitely do business with them again

We are selling our house and needed a little storage to assist us. Pam was there and really took an interest in our situation. She took us around to see a couple of different sizes of units to make a decision about our storage needs. She was very knowledgeable and informative. The will always go back here if I have any other storage needs. Pam is very personable.

Manager on duty not too friendly. Didn't seem to care if I rented or not. Was not in the office on the time indicated on the sign which was 1:20. The other customer knocked on side door to get the manager. Acted as though myself and other customer was disturbing her. Prices quoted were higher than indicated online. I was told I needed to go online to get those prices. As I am online, in my car, manager leaves again and post a new time 2:30 on the door. I reserved my time but I will not be waiting for another 40 min. This sucks

Functionally sound and courteous service provided at a affordable rate. I have stored my secondary vehicle here now for several months without any complications. Great hospitality and care free location. Would recommend this location to anyone needing temporary or long term storage. Have a blessed day.

Pam does a great job running the facility. Best rates in the Northland.

customer service was amazing!!!!

Do not trust pricing online. Will need to have addtnl funds for their lock and insurance. It's required or you can't rent a storage.

Very professional and prompt service! Pam was polite and my unit was nice!

Great location, knowledgeable, attentive, friendly staff. Easy access to major highways. Definitely worth checking out for your storage needs.

Would not recommend employees have been very rude at times and have trouble getting in and out of there lot

Do they ever answer their phone??

They don't answer the phone.

Moved from out of state and needed a storage unit quickly and this spot was more than amazing. They had a unit available within an hour, the manager Pam was very helpful, and the unit was very secure. I would recommend these units to any of my friends.

We talked with Kelli both times we visited; once when we were shopping for a storage facility and the next when we actually made our decision. She is an absolute gem, personable, fun, knowledgeable and professional. Kelli and the product are the reasons why we chose this location.

Reasonable prices for the Kansas City area

Ashley was a great help today. Very polite and answered all my questions. Great customer service tell she been in it awhile.

Pam was really nice. I emptied out my storage unit today(last day of March) which was a busy Saturday. She was by herself and although she had multiple customers in front of her, she still remained professional. Thanks for the great customer service Pam. Ill use this location again if needed.

Helpful employees an A-1 costumer service!

Great customer service!

Never got a call back from the District manager. Somehow the manager of this location ended up changeing my locks when I was one day late! Back in November! No one called me. I’m sorry I get paid on the 3rd of every month and didn’t pay until the 6th. Not only did I pay the late fee, had to purchase another lock for another 25.00. Then they can’t explaine to me why. I’ve Called the Distract manger twice with absolutely no response. How is this even acceptable? I use to wonder why there wasn’t a number to the corporate office.Now I know it’s because customer service sucks so bad hey can’t keep up. I’m super frustrated and guess have to wait another 336 hours to see if someone can return a call. What happened to customer service?? I assure you I will be getting a different unit at another facility...at this point who cares if I spend 300 a month. Customer service is who will have my business.

Kinda crappy with the monthly payments but decent place for storage other than that....

Horrible service and always a pain in the rear to talk to. Owner cut the lock on my unit because I was a week late paying my bill! I'd expect my lock cut if I was a month or two late. But, a week? DON"T USE THIS LOCATION

Clean, secure locking system, very congenial attendant, good value

The very best feature of this property is the woman than oversees it now. We have had a storage unit here for a while now and seen them go through more than couple of the other supervisors in the office. She makes a difference. When it comes to the everyday issues there, she takes care of them. Quite frankly, she is the only reason we continue to rent space at this company's location on North Oak in KCMO. I would give her 5 STARS for her efforts.

Do you have on line auction or on site auctions

I came in today and was needing to rent a storage. I was greeted by a nice lady name Pam. She had a good attitude, very nice and she was very helpful!! She showed me a storage and a little tour!! Thank you!!

Had a great experience with the ladies there.

Great place to store cars 🚗

Very nice customer service. All our questions were answered. Fair prices and convienient.

I just spoke with a woman named Pam who needs serious training on customer service and relations. I would recommend going anywhere else for storage needs. It's also a bonus if the person who calls themselves the manager doesn't hang up on a potional customer after being completely condescending.

Poorly maintained location with unexplained price increases. As has been mentioned in other reviews the place you get out out your car to put in the code floods whenever it rains. Also, no security whatsoever. Unexplained price increases on your bill. And the best part is your access code getting randomly shut off for no known reason. Go elsewhere if you prefer a well kept, secure location that actually communicates with its customers.

Why is there never anyone in the office during business hours.

Didn't tell us when the storage unit would be auctioned they refused and we had financial struggles after a house fire not due to anything else was treated like I was a horrible person cause of it all my kids things including art work babybooks pics and birth records and social security cards were in that unit also I would have paid the $45 the sold.it for to get my stuff back I had $170 but they wanted the full $200 to stop auction so I saved the money for auction which they refused to let us know when that is not ok and legally I thought they had to tell you now I lost everything I had left of my 2 children 😭😭😭 how can they do this

Good storage spot

Nice employees

Pricy for what you get.

Service was great. Thanks amanda.

Been here for almost 6 months. Never has had a problem.

Not much for your money

Store your belongings anywhere else than here!

No cameras

Safe, good storage

Great place when you need to store your extra things.

Great customer service, very helpful and affordable.

Ronald was very informative and helpful.

Clean facility, good rates.

Love coming here always great to see Shawna in action!!

She is awesome, very friendly, outgoing, and she needs cameras in office

Shawna at location 7707 in gladestone left me with an amazing experience the only concern was I noticed their where no cameras

Shawn a is fantastic. Very helpful and nice. Will definitely recommend.

Been here a few months my family has been long time customers and Everytime I come in Shawna I so helpful and friendly get location highly recommend!!!!!

I went to public storage last week, a lady named Shawna helped me out. I was stressed out from moving and trying to find extra space for my stuff I couldn't fit in my house, she was super helpful and made me feel like this was the place that was going to be the best and that I was in really good hands.

I went to public storage yesterday, looking at some units, the lady worker there was very helpful and had a lot of knowledge on the units. It was a good experience.

Stolen! I had all the items in my trailer stolen. There are no cameras here. The responding officer noted they have had issues at the location lately. I have not noticed any upkeep, but they certainly don't hesitate to raise prices. There is a giant puddle where you get out of your car to check in - every time it has recently rained.

Yes my name is annette and i spoke with a young man and he was very helpful and friendly and professional and very respectful and I thought chivalry was dead he proved me wrong i am very impressed with him Jonathan Roger's a very nice young man my God bless him

Jonathan is the best! After recently moving to the area, we ran into a storage pinch. He hooked us up with a storage unit in short order. The service was beyond efficient. Jonathan was exceptionally courteous and understanding! I would highly recommend this business for anyone seeking additional storage.

I stopped by your facility a couple of weeks ago to see your storage bins. I was impressed with the kindness and knowledge given to me by the employee working. Jonathan explained the different bin sizes at the facility and showed me the various supplies on hand for my personal needs if required. The area was clean, and neat, and Jonathan was very pleasant. Another employee entered the facility while I was their. Her name was Shawna. They were both extremely kind and answered all my questions. You have good employees that seem to care about their customers and the facility itself.

This place is great, I rented today and the lady Shawna I belive was her name was so nice even after I rescheduled my appointment 3 times I haven't moved in yet but the facility was nice and clean

I've been storing my vehicle here for years and never had a problem it's a safe and clean place with great customer service

Terrible! Relocated from out of state and when I showed up they gave my unit to someone else! No help whatsoever with options, just sorry and we have one on the other side of town.

I felt good about having storage with public storage. The young lady kristin was very courteous and quick handling things.

I had good help with Tammy she gave good help on lnsurance.

Great Location! friendly staff and prices were great i even got a move in promotion! Will def recommend this location if needing storage

This place looked to be just what I'd needed at first. Low cost, daily monitored storage. So I made a reservation to be shown the rental space and fill out papers. I stayed there from 8 am till 1 pm. Never left, or saw anyone who worked for the company. But what I did witness was more than a dozen other would be customers come and go. I wish I had left in hind sight. The manager was different every 2 to 3 months so things kept getting put off. It was an experience I wouldn't wish on my worst enemy.

Great great service and location the girls (Shawna & Kristin) here took real good care of us will definitely being using them for all our storage needs.

Kristin was extremely helpful! Going through a tough move and it was great to come into a friendly person to help. Customer service was also extremely helpful. Highly recommend this company and location

My wife and I rented a storage unit today and the woman working was fast and knew what she was doing we were in and out in no time and completely satisfied with the service here will definitely rent here again if we ever need to thank you for everything Shawna!!

So I haven't had a chance to even experience the costumer service cause it is now 9:58 and they arent open but it say on the door that they open at 9:30 today...and now I'm just sitting here waiting on them to open....not good so far

Nice, secure location; easy access, great customer service. Shawna really helped me out when I initially reserved the wrong space, she got me the correct unit right away and check-in was a breeze. Overall great place to store my extra stuff with great, friendly service.

Came in today to pay my bill and as always I got such great service from Shawna! Keep up the great work here, and highly recommended for your storage needs!!!

Thanks for the great help with my rental Kristin!

I have had many units with public storage and will continue to use them because they are a fantastic company they have great storage units at great prices and a friendly group of people!!! Thank you Shawna for all your help!! A loyal customer to public storage

If I could leave zero stars I would. I made a reservation by web first. Then I called the office to confirm that they had the size I wanted, what all they needed, that someone would be there and most importantly how much exactly I needed to have to pay for it when I got there. I get there one lady is on the phone and another is towards the back with her child. I stood there waiting mind you no other customer was there. They only have one system. Finally the one girl gets off the phone and the other pulls up my info. She takes me out to the unit, show it to me and then proceeds to tell me that this will be my lock. I stopped her and said no one said anything about a lock so is that part of the price. She tells me the lock is twenty something dollars and I have to use their lock. I said ok then that's part of the dollar amount they told me yesterday. I told her that I called up and asked exactly what and how much was I going to need and was told around $30 since it was the end of the month. The admin fee, $1 special and a couple days prorated. She takes me back to the office and proceeds to tell me that no it would over $60 something today. I said that's not what was told to me. She pretty much just sat there and made up every excuse she could come up with. I'm on a tight budget. That would be why I called before hand to make sure if the price. Now I wasted my gas and time going up there and don't have what I need to move things. This place is ridiculous.

Shawne and Kristin were wonderful and very helpful. Answered all of our questions and got everything i needed. :)

This was my first time purchasing a self storage unit and I really enjoyed the experience. The best part was the employee Shawna. This move was a little stressful for us, but Shawna was exceptionally helpful and extremely nice. It was actually comforting. I will definitely recommend Public Storage on N. Oak. Thanks Shawna!

When I called to make a reservation on a unit, I was told about all the prices and charges I should expect before arriving which was very helpful. I got pretty good directions that I could follow, surprisingly simply. Everything was pretty smooth and painless, thanks to Shawna! The transition was comfortable, smooth in and out, with minimal discomfort, so it was actually a pleasure getting into the unit! Thanks Shawna

It was super simple to get my storage unit on short notice. Kristin was really friendly and helped me out a lot finding the right size unit.

Shawna & Kristin were so helpful! Would use anytime! Come on up! Amazing service!

Excellent customer service-good location--we have rented several different times over the past 10 years and have always had a great experience.and being able to reserve and pay online makes it perfect. Highly recommend this facility.

Toya was very helpful I was glad she was helping me has a great smile she is a keeper and didnt have any kids in the office

Toya is so great....

There services are great. Nice welcoming feeling.

Love the customer service from Lindsey she was very helpful walking me through each unit to help me select the right size for me and my family

Lindsey was so nice and helpful!!!

Kristin took great care of me and made this a great experience.

Lindsey B was sooo very helpful, friendly, professional...thx to Public Storage.

Kristen was very helpful in getting us a storage unit. The whole process was quick, decently priced, and the units are clean and easily accessible. Thanks again!

Kristin was great.

Kristin was working alone on Sunday and was assisting a customer

Was a great experience!

Thank you, Kristin, for all your help!

Friendly staff eger to help

I had the pleasure of working with Donny yesterday. I haven't had to deal with a storage unit in years and I was doing this all alone. He was very professional and patient with me. He made sure I had a clear understanding of what to do and how to do it. My whole moving experience has been pretty fast and stressful but he was able to make me smile and reassure me that all will work out. If any of my friends and family ever need to use a storage unit, I will DEMAND that they come to this location to get the "Donny Experience"!!!!

Great customer service. Donny was very polite and helpful!

Donny help me out with all my questions so I'm pleased thanks you Donny

Donny help out. Done a excellent job

Donny was very helpful and answered all my question also has a good since of humour

Tori was very helpful in getting us set up and explained everything in detail. Thank you

Donny was very nice and helpful.

Donny was realy helpful he was even adle to help me when there was something big going on in the office thank you Donny

Very simple and easy tori was very professional made it hastle free

lady at the desk was very nice and funny. made renting quick and to the point. took me about 10 minutes to sign papers and see storage. clean and secure

We had an appt to be there between noon and 3:30 to purchase our unit. We went to the apartment first and picked up our first load before we headed over there. We got there at 3:00 and no one was there. There was a note on the door of the office that said they would be back at 3:30. So we waited in the truck till 3:45, still no one showed up. Then as it was approaching 4:00, we saw a car pull up and a teenage girl came out. She walked out to the "private" door near the back of the office and knocked on the door and someone let her in. We were both like, what the?! So they are too lazy to unlock the office door!? So we pulled in front of the office and started blowing up their phone, left a message, and honked the horn a few times. Nothing. Finally like 10 minutes later this truck pulls up and a guy jumps out. He apologized to my husband, told him his car died or something. Whatever. Anyway they wanted 1 dollar for the first month, 20 dollars for a staffing fee, and another 20 dollars for the lock that goes on the unit. My husband didnt want to pay 20 dollars for a lock that we will use for a few months and probably never use again. So the guy tells him, "You can check out Home Depot, they have them for 5 bucks." So my husband told him we would be back before 6:00 (their closing time). We went to Home Depot, Lowes, Ace Hardware, Napa, even a lock store..This one lock does not exist any where. The guy working at the lock store told us that only Public Storage sells these kinds of locks and the guy working there should of known that. So now we were super pissed off. By this time it was almost 5:00 and we only had our mattress and boxspring in the back of the truck (its only an F-150, so not a lot of space). So we sucked it up and went back to Public Storage ready to shell out the extra 20 bucks. Guess what? The guy was gone, AGAIN! We waited 20 minutes, still no show up. After that we said screw this. We had to go all the way back home and drop off the bed back at the apartment. They wasted our gas and all of our time! Sorry dude, you lost our business!

clean facilities and good prices

joe is awsome!!!! excellent costumer service, good price, safe storage!!!! >one happy costumer<

5 stars infect if i can give this young man 7 stars i would so i want to make the world now they're greg greg at public storage 7701 night out in kansas city missouri is the world's greatest customer service agent so i hope everybody will come by if you need any place to put anything they can help you thanks a lot karate in crete

Donna was filling in the day we were in. Oct. 15. She was very NICE and so helpful! She was so busy but made sure we were taken good care of. We moved a long ways here and she made sure we were satisfied!

Donna was very helpful!

Very good storage

Its was awsome u was serve very well nice kept up facility. Excellent experience thankyou I will refer and come again

Donna was awesome. Fast and friendly service.

Your representative, Donna was very polite and friendly. She was also very thorough and to the point. I was well informed about the operation when I left and had all of the contact methods I needed. She is working hard in hopes of being promoted to Property Manager. In my opinion, she displayed a very strong working knowledge of the operation and would be an excellent manager for your company. Sincerely, Royce Boswell...happy customer.

I struggled to get the unit I reserved when they were going through a management change a year ago. Once we worked through that, all was well. There was a bit of water in one corner of my unit. Le'Cira helped me check out of my unit. She was super pleasant and helpful. She even stopped a project she was doing so I didn't have to wait. Thank you!

The facility was dry and clean, locks were already on the units at no extra charge and the property manager Le'Cira was very courteous and helpful. She probably deserves a raise or two. I was completely satisfied by the service i received. Highly recommended.

if you need a storage unit come to this one. LeCira is awesome. she knows her storage stuff gir real. Professionalism at its best.

Le'cira gave great customer service today. She answered all my question and was very helpful beautiful smile to. Thank you!

Enjoyed meeting Byron and myknee they know their business got the perfect size unit at a good price. Myknee did her best Vanna white impersonation and explained all the features of the packing supplies I needed. Moving is stressful they managed to make this so simple and give me a few needed laughs. Got a free golf cart ride too. Will tell everyone to come here thanks to both of you.

I received awesome customer service from Myknee. She showed me exactly how to position my furniture to reserve space for the rest of my items. She was pleasant and attentive and understood exactly what I needed.

Byron was the best, extremely polite, knowledgeable, & thorough.

Friendly and helpful service! Byron and Mione were great!

Mione and Byron were extremely helpful with my moving experience. I wish more companies had employees with their degree of courtesy and professionalism. Thanks for your excellent help and advice. Greg

Great rates and great service. Byron really helped me with getting set up...great guy!

Mionee is great!! They are very professional and courteous.

Mione was great to deal with and worked to get me the best price possible. Also, when I had questions and left a message she got back with me very quickly.

Mione & Byron were very helpful with everything I needed. They were pleasant with conversation and helped me remember things I would need for my move. They both gave 5-star service and I'm thankful for all there help.

Byron was very helpful in getting me in the right size of storage I needed

Byron and my knee did an excellent job showing me the property and getting me taken care of their great

Miomes was very helpful when I chose them for my storage location. The lot and facility is in very good shape.

Byron was really helpful when I went in to buy moving boxes. The service was great!

excellent excellent excellent!!! Both Byron and Mione are so wonderful and very helpful. My folks also had a unit here and they went above and beyond to assist. Area is always clean and easy to make trips in and out of the storage area. 5 stars to them both!! Thank you!!!

They are very inefficient and unorganized in their office. Don't trust their book keeping if you sign up for autopay. Be sure to check that they are actually taking the money out of the account or you may suddenly have a very large late fee tacked on to your rent by no fault of your own and your lock changed.

Byron did a great job he really help me out and took care of me highly recommending

Loved Mione and Byron thank you guys for everything.

Mione and Byron was great today with helping us thank you guys

Mione was AMAZING, very helpful and knowledgeable as well as friendly!!!!

Just rented a smaller unit, Mione and Byron were both very pleasant and helpful. They knew the answers to all of my questions and made me feel very "at home". However there was another man there named Eric who was sitting behind Mione at her desk and he was very rude. He never said hello, was not welcoming at all and kept giving me looks like I was interrupting his day. Luckily Mione out shined him and I will go back just because of her.

Received excellent customer service and Bryon was wonderful. He made sure that all my questions were answered. I had no concerns when i left

I really enjoyed visiting with Mione about storage fees and supplies - she was very helpful, knowledgeable and pleasant. Thank you for your time...

The people at this location are very helpful. I was moving and need some specialized box for glasses and such Mione helped me get all set up at a great price next time I move i'll be back for sure 

Excellent experience. Moine was very knowledgeable and was very helpful. The facility is a nice place with nice units. I contacted 5 different storage places and went with this because of the friendly service. Would definitely recommend to anyone.

I'm a soldier home for the holidays and the manger here at Public Storage, was very nice and had a very strong passion to help me out. She answered every question I had about renting a unit and felt confident that I'd chosen the right place. I would recommend this to anyone.

ive had my unit for over a year now and i had an issue and mione was able to help me out with it. thank you

I have rented a lot of storage units around the city and this was the best service I have ever received. The ladies were great! Friendly, helpful and genuinely interested in how things were going. Couldn't be more pleased. I recommend this place to everyone. Randy Orr

We rented an outdoor parking unit and had the best experience. Mione showed us the available spots and help us choose the best spot for our needs. We went to do our paperwork and Emily was AWESOME. This facility has the best prices, best customer service, and great location of any other facility we have used or visited.