Cassie was very friendly and helpful.
Never rent here unless you have no self respect or other options. My rent increased over 100% in less than a year and they are still raising it, management will bother you with phone calls constantly to speak with you anytime you go to your unit, and they will continually take more and more of your free access times away. When I started, my unit was about $120 and I had 24/7 access. Now, I am paying almost $300 (for a unit you could get right down the road for barely $100) and they want even more money from me monthly to get 24/7 access back. I am beyond fed up with this rental space and company. They are greedy and self serving with no regard for their customers. We will be switching to a different company’s service as quickly as we can. For almost $300, I could elsewhere get an air conditioned space with 24hr access…not an attic style space with limited access. Do not rent here unless you have infinite money glitch activated and all the patience in the world.
I have to leave this storage they have went up on the price on me three times from $130 to $233 in a year that's crazy
My family and I, have been doing business with
Public Storage for over twenty years.
Thank you !!!
Dealt with manager for buying unit from auction, process was smooth and efficient, unit had a few cool things, property seems well kept
Staff was super helpful today and property was super clean, pricing was a bit more than i would have liked, probably paying for their security but it seems safe and well maintained, definitely feel more comfortable having my grandmother store here after our experience today!
Poor manager here. He's not in the office most of the time and won't even answer the phone during business hours. Regarding storage units going to auction, I believe most of theses are not abandoned but rather belong to customers who are in hardship, but Public storage doesn't care, they'll still auction them off, for a fraction of what the rent would be, not willing to work with the unit's owner to get caught up on rent. This is the sorry way that Public Storage operates, very hardnosed and indecent. Not worthy of respect. I like how when you get behind on rent, they'll take your lock off and put another one on, and then claim they had to cut your lock and say you'll have to pay for this, when there's nothing hanging down to even cut and if they took your lock off, someone obviously did so with a key, not a lock cutter. These people lack in good values and are indecent, and they show NO LOYALTY to a good customer. They'll do this to you too, regardless of how many months you've paid on time. Beware.
Deceptive business practices.
Be aware the terms you agree to will almost immediately be changed. The advertised prices are not real. Other storage facilities will have intro rates then regular prices. What public storage does is advertise regular prices then nearly immediately raise them.
They raised my rate ~60% after 2 months claiming its corporate who sets pricing there is nothing they can do about it. Price adjusted as market conditions have changed.
Apparently the market changes happen immediately YET THEY STILL ADVERTISE NEW OPENINGS FOR ONLY A COUPLE DOLLARS FROM MY ORIGINAL PRICE POINT. Clearly bait and switch is the plan.
I was storing a camper there are no assigned spots its a unmaintained gravel parking lot with weeds, rocks, wood pieces throughout the parking area. They sent an email stating if we don't park in our spots within in the lines they will add fees to our bills. I called them 3 times to ask them what they were talking about there are no spots, nothing assigned, no lines, and nobody called me back. This was shortly after the major rate raise where its clear they are trying to extract as much money as possible from their customers no matter the circumstances. This should be an easy agreement. You give me a rate, I pay it, I park a camper and we are done.
I moved out due to disgust with how they operate. They constantly send you surveys but there is no way to actually contact support or corporate. They don't respond to the survey.
Its entirely a self contained app / website experience where you can only interact on their terms or hope someone from your specific individual location calls you back. No support line, no email us, its clear they do not care about their customers.
I couldn't get through to find a way to notify them I was moving out and canceling the M2M agreement then it became a fight after the fact where they threatened to send me to collections even though gate codes they knew I hadn't been in the facility for over a week before the month in question. ADD SUPPORT OR A WAY TO NOTIFY THE CONTRACT IS ENDING. You can send 1 way notifications but nothing for the customer. I couldn't even respond to the bill notifications to tell them I moved out. It is maddening.
Before you sign try to find a way to contact someone to actually help that isn’t calling the individual location. Good luck
I’ve been storing my stuff in this wonderful place almost a year now and I have to say that the manager and the staff are amazing. Kody, Christian you all are very professional and nice. Costumer’s stuff is really safe and under surveillance 24/7 in this public storage.
Kodi offers great customer service. Super friendly. Wonderful place
I had a pretty big issue with my unit today and Josh (the site manager) helped me in a timely manner, he went above & beyond to find a solution that worked around my two jobs schedules as well! I really appreciate the helpful and responsive customer service, thank you again!
Dealing with the corporate money grubbing nonsense is exhausting. Their prices don't meet their ads. Pricing changes from one minute to the next, even after you rent storage from them the nonsense just continues. They mislead and waste your time with what seems like every single step in dealing with them. You can't even call a location and get ahold someone directly, you're talking to overseas representatives even after navigating their time wasting phone system. Waste your time and squeeze every dollar out you they can must be their corporate policy.
This review is no reflection on local staff. The real problems are completely corporate in my experience.
Management is Awesome! They go above what they have to in order to take care of their customers. I have been treated very well by all of the Team here, they are kind and good hearted !! Thanks your doing a great job!
Started at $144 a month and they have been slowly increasing it which was fine at first. Currently paying $205 and just got a notice of increase to $266 starting in April.
Edit: Manager seems fair and professeional. He reached out and we came to an agreement. Prices are still very high compared to other local businesses but the manager is worth giving it another chance
Chris is a very welcoming employee, he described all of the services offered and made me feel as if renting from there was the perfect choice!
Manager is a very professional and respectful person, took extra time to make sure that I had every bit of information I needed. Went above and beyond w/ customer service
Public Storage, give the man a raise.
10/5 stars 200% service!!
I love the service here, definitely very professional & Christian was very helpful worked with me & helped me get things figured out !! Definitely recommend coming here.
Thank you Dae for working with me in my time of need. Public Storage it's a great place to store your treasures and receive the best customer service.
The grounds are clean and well protected, all around seemed like a nice property, but the prices aren't what I was searching for. The employee was well informed and friendly, would recommend to anyone who can spare the extra change to secure their items.
This place has been nice to keep my things at as needed for the past year but the jump in $40 within the time I’ve had this unit especially for the size unit I have is ridiculous! Definitely relocating don’t use this place without expecting the prices to jump over time!
The manager, Dea, was great, she came out and helped on my first trip in when I couldn’t get the gate open from my phone before I could even ask. Very helpful.
Wow! I am truly amazed by the knowledge that Christian has on the units. No hesitation to answer any questions.
Manger (Christian) was super nice and helpful,Property is seems to be nicer then most.
Good place to store your things an the manager there ( Chris Forbes respectful will recommend
Not sure what's going on at this place, but they never answer the phone or return calls. What a way to run a business.....
Dae, you are wonderful.
I appreciate you and you doing all you were supposed to in order to help me.
She has wonderful customer service and she helped me out this afternoon
Becky went above and beyond to help me get the unit I needed to store my vehicle she was very nice and very pleasant to work with thanks a lot!.
Becky was awesome! My gate code wasn't working and she fixed it. I've rented from this location twice and she's been so helpful both times.
Thanks for all help Becky
I had a great experience with Becky. She recently saved me quite a bit of money on a unit.
christian and becky really helped me out when I needed to transfer my unit. they were very professional and got me taken care of quickly. exceptional customer service. thank you both!
Becky has been great help. Thank you
Just switch spaces here, I've been s customer over a year I would definitely recommend. Becky and Tristan were extremely helpful and made the process seemles!
Becky was fantastic and very helpful and able to help me solve all my issues.
Had the opportunity to talk to Mr. Cody and found he was very knowledgeable and a great help.
Great location off the highway, decent pricing, & wonderful staff! Josh was very knowledgeable & so helpful!!
Good friendly staff. Reasonable prices. And an easy to access location from the highway.
Becky was so amazing at job
Didn't go here but they tell me it's nice.
Becky was an absolute lifesaver after a stressful weekend! She went above and beyond to help me find the perfect storage unit while also saving me money. Her kindness, patience, and expertise made the whole process smooth and stress-free. If you need storage, I highly recommend asking for Becky—she’s the best! Thank you again for your amazing service!
Becky was extremely helpful and made the experience a good one!!!!
Becky helped me out more than I thought.
We actually drove around the area to find the perfect unit for my storage necessities..I recommend anyone to stop by the 15505 S 71 Hwy location!
The young lady at public storage at location 15505 S 71 hey in Belton, MO. Was exemplary and very helpful in resolving the problem i had.
KEEP UP THE GREAT WORK AND SERVICE...
Thank you!!
Becky was amazing! Answered every question I asked very quickly and efficiently! Best customer service I've ever had with a storage unit!!
Very helpful!! And friendly! Good location!!
Rent is a little high but the service is beyond incredible would like to thank the young man named Cody for helping me the other day he was very helpful and polite I would have never of known he was new if he hadn’t informed me
Great place and if you have any questions or not satisfied with something Becky is just a phone call away and will handle business for you till you are satisfied. I recommend this location also clean and they do have cameras
Josh was great to work with. Excellent customer service.
Been here since August 24. Becky is pretty awesome. Called in today and she took care of my issue very promptly (I thought it would take days). Highly recommend!
Gabe was the person helping me today and he answered all my questions and provided information that I needed. I found him nice and genuine and willing to help!
Best customer service ever Becky u are awsome
Becky and Gabe have been awesome to work with. Solving any questions or problems as soon as I talked to them.
Becky was very helpful in setting up my storage needs
Old falling apart storage units, uneven half paved driveways, not 24 hour, they make you buy their lock, holes in the walls, scuzzy people follow your car in, they tried to charge me for another month after I moved out.
Thanks for your help Becky
I rented a storage unit from Becky. She was extremely helpful and professional.
Helped with everything made my move so easy Gabe’s the guy!
Gabe has been super helpful! Great service!
We had an appointment for 1 o'clock on 6/11/2024. No one showed up. Called the main office and they had no answer for us other than to wait or go back home. A lady pulled up while we were here and stated that there is never anyone here. Poor way to run a company
Always have good experiences here. Staff member Gabe is always patient and helpful!
I had some questions about availability for a future move, and Gabe was a great help!! Great service, and perfect location for me
Becky really helped us out.
Very professional. The manager, Gabe, was able to answer my questions and set me up with a unit that meets my needs.
Becky was great help,thanks.
Gabe is absolutely the best!! He has went above and beyond to answer my questions and help me navigate through my storage needs hes definitely over the top professional and one of the best encounters I've had in customer service since my move to Missouri!!!
Becky was really helpful and patient with the process of everything,
Gabe went above & beyond today!!! Need more Gabe’s in the world
Gabe was amazing he went above and beyond!!
Do not use this storage unit facility when you set an appointment to meet with the property manager he does not show up and then out of the blue you get a call to take the two days before stating that you property has gone up for auction and then they never notify you so this place is a scam a bunch of thieves they should not be used
If you're renting a storage unit from them they're overpriced and not very secure my boss rent spaces for his dump trucks to be parked there
Never anyone in the office to make payments
Gabe is an excellent employee at this location, he is actually one of the best customer service employees I've experienced anywhere lately. He set me up with a suitable unit and couldn't have been more friendly I wouldn't use a different storage unit company in Belton
Omg can we say repairs needed new management or something.
The hours posted are not the office hours. Access to the units are the hours posted on this page.
Quick and easy service. Property managers are amazing!
Becky was efficient in and off ell informative.
They raised my price from 150.00 month to 200.00 after a year of service with them.
Office is not handicap accessible. Manager says he has contacted corporate several times, but the entrance is a little crazy!
Thanks Becky u helped so much your. Amazing helped me understand what was going on and helped me thru it all
We liked public storage and had been there for years but the price keep going up every time we turned around
Thank you Becky. Happy New Years!Becky helped me get a second unit. Thank you Becky
Great storage great prices
Becky was very helpful and professional and made the process so easy.
Becky was very kind and was able to answer all my questions!
Becky was very helpful today an answer all my questions thank you Becky.....
Someone came and stole the catalytic converters on the RVs stored here. This place needs more cameras but they aren’t going to improve the area. Officer said this place gets hit a lot
The Public Storage in Belton, Mo. Is the best, the office personal, was the greatest. She was friendly, and very helpful, answering all my questions with a friendly smile ,patience and a wonderful attitude. She told me the directions on how to get to my storage and where my lock and everything was. She was very helpful I would use them again in the future and would recommend them to anyone.
A glitch in the system happened but DeeDee fixed it up for me and made my experience Amazing!!!! 10/10 stars and Highly Recommend!!!