Public Storage Self-Storage Units at 415 Marie Ave E, West Saint Paul, MN

Hate that it closes at 9pm

Heidi is the absolute best manager that this company has ever had. Diligent, caring, tough, and literally knows EVERYTHING.

Terrible customer service, I found an online promo made my reservation then found out the unit I rented was unavailable so we agreed to honor the promo for a slightly larger unit they proceeded to charge me for the larger unit and denied the existence of a promo.

Very helpful, would recommend

Manager has always went above and beyond. Have had the same storage for a few years with many more to come. Highly recommend this location !!

Can't access my storage unit because of the snow piled in front of the door and the ends can't drive around you have to back out after you enter

My experience at first was a nightmare, but once someone was actually in the office everything went very well, I was able to upgrade to a larger unit with no problem.

Homeless people live here

I wouldn't recommend this place to Noone they are crooks

The on-site Manager, Heidi, is AMAZING! Was reluctant to come back to this facility after last year, but she has cleaned the place up, and is so attentive to her tenants needs. She truly cares and it shows in her position. She is the SOLE reason we came back to this location!

Nice clean place. Manager is knowledgeable and helpful.

They have all different sizes of units and I love the fact that it is gated and video monitored so your stuff is very secure.

Above and beyond customer service. Good move in experience.

The manager, Heidi, is amazing! Super helpful, available, and professional. I will definitely use her location in the future for my storage needs.

Heidi was great and easy to work with. Definitely will be back again if I ever need storage.

Heidi is always very helpful with any issues that I have. I’ve been here for about 6 months now and it’s always very secure and clean. Love this place!

The on-site Public Storage manager in West St. Paul, Mn. is amazing!! She is easy to reach, she is very knowledgeable about any questions you may have, excluding storage insurance, the security system on site and helping with the online app. While my daughter and I were at our storage unit, on two very hot days, she came by to check on us, offered water and even brought us snacks. I recommend West St Paul Public Storage!

My buddy has a unit here he must like it cause it's the second time he has used them. He's has an option of opening the gate with phone is cool. It's clean

Super secure. Super friendly and helpful staff.

Five star experience. Heidi the manager was amazing. Extremely professional, helpful and efficient. I would recommend to anyone. Nice clean kept up facility. It was a pleasure dealing with Heidi. Thank you.

The manager Heidi is doing a great job, you can tell she very professional and is very nice. Made my experience at public storage very pleasant.

Melody saved the day for me today. When another public storage location had no staff members to assist and I was unable to enter the building or get to my unit, she called me to come to this location and help me out. She showed me a unit, got everything situated for me and after a very frustrating start to the morning, made it all right in the end. Her customer service was unbeatable.so thanful for her and this location

Heidi was very professional and resolved my issue promptly.

We rented an outdoor space at this Public Storage for our travel trailer, it seemed well kept and was gated so we assumed it was secure. Sometime between August and September it was stolen from our space. We found out it was stolen when we were notified in November of a court date for a parking ticket because the trailer had been parked in Minneapolis in mid September (we hadn't moved it since August). We went to the Public Storage office and were given an apology and told they weren't sure they would have time to review the security footage. We left multiple follow up emails and voicemails which went unanswered. The police also attempted to contact them via phone and no phone call was ever returned. Not only did we lose our trailer and personal possessions- we were also charged for the time that our trailer wasn't even parked on the lot because it had been stolen! Save your self the heart break and don't rent from this place....

Jeannette's customer service was 100%. This was a great experience!!!

Unhelpful staff, given the run around.

Today I had a great experience discussing an issue I had with Jeffrey. He kindly listened and helped me obtain a refund for a lock that I never received. I was to meet with Melody on Nov 4 to obtain the lock and she was not on-site, though we had discussed a time the day before. I was charged for the lock, even though it was never given to me or left in the unit. I really appreciated the time Jeffrey took to verify I did have my own lock on the unit and to request a refund I had been trying to obtain for nearly a month. He also apologized for the actions of the other employee even though it wasn't his fault. Excellent customer service on his behalf!

MELODY assisted me with my vacate of my space today and made everything easy as pie/ smooth as butter! Moving is always difficult at every turn, but it's so nice to have a kind, smiling face who cares to make their part of it a lil bit easier on the mind. She explained everything to me so I knew how to move forward with my movers and uhaul properly and set everything up with ease. She's truly a rock star team member~☆! Thanks again, hun :)

Jeffrey was very helpful and provided me excellent customer service and had a very positive and friendly attitude.

This Public Storage I was at first very frustrated with and seemed to be difficult to work with. However my experience was greatly improved by one associate named Jeffrey who was incredibly helpful and seemed very knowledgeable about his job. He went above and beyond to ensure that I was taken care of and that my concerns were handled in a timely manner. I think he needs a raise or something for sure.

Jeffrey was very helpful and has great customer service.

Well payed for the whole month of December try to get half of my money back cause I just needed the storage till the 6th but they said they don't do that.So if you pay for the whole month and don't need the storage for the whole month they don't refund you any of your money. They keep that money for that whole month.To me that's not right.But I guess they have their rules

Vicki is an awesome individual. Need a unit go see Vicki!

If management is reading this. You may want to highly consider giving Viki a raise! She was very helpful with any questions or concerns I had. She addressed them with a Performace of professionalism and courtesy. Thanks again Viki for all your help!

Helped a friend bring stuff to this location, vicki was amazing from the start to finish and made everything easy. Would recommend!

Today I walked into public storage in West Saint Paul and got the best service ever. Very friendly Mel brought me to a unit that was perfect. Very clean and the perfect size. I highly recommend public storage.

Very great experience with this storage facility vicky goes above and beyond to meet everyones needs. Highly reccomend

Vicki was amazing! She really knew her stuff. 10/10 would recommend making a morning appointment with her.

Vicki (Manager @PS - WSP) saved the day multiple times for me! She’s EXCELLENT. I had some mishaps with insurance, square footage, etc. but she made all of it right! What could have been a VERY frustrating situation turned bright once Vicki got involved!

A very nice experience with Vicki!! Very knowledgeable and friendly I definitely recommend!! Thank again!!

Melody is so sweet and such a hard worker. I just finished renting there and she made the process beginning to end a breeze.

Nancy is the perfect example of customer service! No matter what location she works. She's always going above and beyond. Being an past employee, My family still rents and I appreciate her More than she knows.

Nancy was great!! Thanks

I cant believe how amazing the manager melody is at the West St. Paul location. She made my husband and I feel like she actually REALLY cared about her customers and making them happy. She went extremely above and beyond to find exactly what I needed. I hope she is being taken care of by the company. If there's anyone who deserves a pay raise, it's her!!!! She's the reason we are renting there.

I love this location, very clean and professional. Alex was very helpful and super friendly. Sometimes I go there just to hang out with her.

Very accommodating and helpful. Good costumer service

Overpriced. Zero overhead other than property taxes. I didn't even have any light to see in my storage area. Look for other storage options.

Tom was great

Tom is really helpfull and great

Friendly staff and good service

Melody was great to work with. Explained everything and got me in my storage fast. I had a different storage somewhere else and would never go back there. I feel my property is safe here and the rates are a good deal!

Melody was great to work with. She was very helpful! I was arranging a move for my daughter who was going through a divorce and she helped me pick the best most affordable options for short term storage while my daughter waited to move into he new home. Thank you Melody!

She was very professional her name is Melody and she helped me out a whole lot I give her five stars

I continue to use this storage site and the staff are quite helpful. I enjoy my chats with Melody and the other workers. They are polite and professional.

The public storage on Marie is the best. Melanie was so helpful and nice.

Employees have always been polite and friendly. I don't care for the accessibility hours to your storage. They advertise the 1rst month is $1.00. It is untrue. So I was really unhappy when I found that out. The staff however have always been extremely nice.

Hard to find storage

David was the best and very helpful

Wonderful experience! Melody is very helpful! Everytime i see her, she gives great news! Very friendly and caring! Yes thumps up for her and storage! Such beautiful people in W.St.Paul/Marie st! She needs a raise! Great people! Thank you all so much! Always making my day brighter then it was! Thanks!!!!!😄😄😄😄 💚💛💙❤💜💖

Nancy great service thank you

Quick and efficient

Great service!

Nancy was very nice and professional

Went in to get a quote on a unit Jeri was very helpful and knowledgeable about everything I would definetly recommend to everyone check this place out

Great place, we got a good price on our unit

Jeri is a very bubbly and welcoming woman! She always has a positive attitude and made my experience very pleasant. I will continue to rent from public storage because of her.

I visit many of these properties. Always great places to store your goods. The staff are awesome and help you out a lot.

Nice staff.... No public restroom but that's because of the COVID-19 stuff. Property is alittle outdated but all around pretty good looking.

Very accommodating staff, locating the place is a little challenging and I reccomend reserving unit online through their website to get amazing deals.

Melody and Roslyn provided me the best customer experience I have ever had. Melody provided me with so much knowledge that was needed to rent this space. She was extremely warm and friendly. Roslyn gave me the best tour, and answered all my questions I had about renting the space. She was extremely patient and kind. Thank you, Public Storage for having such wonderful ladies to assist me as a loyal customer.

Had a very good time thanks Jeri for all the help

Decently priced units. Being a shovel if you want to access your unit in the winter. The plow company leaves 1-2 feet in front of the door.

This place keeps ripping me off

Melody is the woman to see. She was sweet and nice . She also knew all about what i needed to store my items.

Poor customer service. You can pay just as much for a 10x10 climate controlled w 24 hr Service for a 5x10 non climate controlled.

Do you keep the storage clean of snow

Rat dropping all over my things. The initial move in was fine but this changed my rating. Im disgusted.im afraid to move my stuff out unsure of what is festering in my things. Gate was broken for almost a whole month and prices are ridiculous after the first month. Also every time i go to location, I am sitting outside for a long time until employee resurfaces.

I was charge a extra months fee because the lady in charge was not in the office when we need to let her know we where out. So I had to leave because of work next day I came to let her know she acknowledge that she wasn't there and that it would be fine not to worrie. This happened in August and it November and still no resolve.😞😠

front desk attendant was very helpful and nice. Drove me to look at the storage unit and offered some good advise on size of storage unit. Was very fast with the paperwork.

Roslyn and Melody are excellent! Very helpful and patient! Great Job ladies!

Fast, painless and convenient. Great location too!

Not too expensive and pretty secure

Friendly people easy to work with and have space for just bout anything

Roslyn and Melody were wonderful!

Great expierexpe with meledy!!!!!!!

Well hidden and secure.

Melody was great, she was fantastic, very loveable!!! It was quick and easy, I would recommend my friends and family to come here and just chat with her. Wonderful job love 😊

Great management and Melody is a sweet lady. She has a very friendly attitude and loves to relate to her customers. She is an amazing woman and I am glad we were able to have her for our storage purposes. Thanks Melody and I wish you good luck

Melody is always helpful. Nice location! Just be sure to be out of there by 9 PM because if you’re there any later the cops will show up.

I wish they offered 24 hour access to storage. I may have to move my things because of this single inconvenience.

Melody was awesome at helping move my ex husband into his own space . thank you mel

Rosloyn and Erin was a great help to me couldn’t get my locker open they came right out and helped me out thanks guys

Clean, spacious, well lit grounds and access to storage lockers 24/7 via a coded entry gate system. Affordability, various outdoor and internal ( heated and air conditioned) storage in many different square footage configurations. The office has normal office hours and also has moving and packaging supplies for sale. U-Haul trucks are available as well. The office staff is polite, professional and here to assist clients with storage related questions.

Location was nice units just what I wanted but my service was unacceptable. I was in on Saturday the lady Melody was rude. She made me wait and said she was too tired to show me around. I was very disappointed in her customer service. I left and decied to go with another company.

Eron went up and beyond to help. The process was quick and easy. Excellent customer service skills with a awesome personality!

Eron gave great customer service today he went above and beyond today ! Great place to go to ! Great prices !

Great customer service by Kina!

I went in to make a payment about a week ago. I was helped by a lovely young lady, Kina. She was able to answer all my questions and even helped me with a few difficulties I'd been having. If things hadn't gotten miscommunicated in the first place I'd set this at 5 stars, due to Kina I'm able to use 4 happily.

This would have been a very good storage unit for us. The size, location, and price were excellent. However, their Advertising Company texted me on a Sunday evening advising me that an upgrade was available to me for 3 times the price I was quoted. When I hit the UPDATE button to cancel, I was automatically congratulated on my NEW lease. On Monday I drove to the Site and promptly canceled my original lease.

Eron was a great help, fast, respectful, and friendly. I is a great employee.

Eron Really Have Good Customer Service Skiils I Really Appreciate Him!!!

Melody is great. She goes out of her way to help. She is definitely overworked but never lets that stop her from going the extra mile. Give that woman a raise!!

I am going to be in different about this place right now.

I would like to thank the young Lady that check me in. But I wanna give a SPECIAL thanks To Erom for helping me shelve out my unit 1011 this February when it was super cold outside. He was so helpful.

Melody and Eron were amazing! They helped me through the process smoothly and efficiently. Glad to have chosen Public Storage in WSP.

Eron was extremely helpful and thorough in explaining everything I needed to know! He was professional and understanding and knowledgeable of everything I wanted to know about the storage unit, fees etc.

Clean, affordable, secure. Had questions, they were answered quickly with excellent service, thanks Eron

Prompt friendly service

Eron was awesome 👏 fast and friendly thank you so much

The man that we met was late arriving, he was difficult to understand, and gave the impression that we were not important. He helped us, but appeared as though he would rather be doing something else.

Eron the best sells person I have ever came in contact with. Good customer service. Helpful and great people skills very kind

Well initially I had some issues with price quoted and price charged but Melody worked on it and Eron solved it! Nice folks. Delay was not their fault!

Great service Eron was very helpful and kind. Will definitely recommend and use again when needed. Thanks!

I would give 10 stars if I could! Eron was so nice,helpful and friendly! We have to move on soon. I was expecting renting a storage unit to be a headache and time consuming. Eron got us in and out fast and helped us load up the packing supplies we purchased. I would recommend this storage unit!!!

Came in to pay my storage fee, Melody and Eron were extremely helpful.

I recently started to pay my mom’s bill. I stopped in to make sure everything was set up correctly and Eron was extremely knowledgeable and helpful! I will recommend him and public storage to anyone! Thanks, Eron!

I recently moved from Rochester Minnesota to Saint Paul Minnesota I Google public storage and the only one that was available was the one in West St. Paul I’ve called and spoke to someone named Eron Wilson he had great customer service I explain to him that I was headed out to Rochester and I needed storage and he was willing to stay 30 minutes after hours until I got there Once I got there he noticed my husband with one leg trying to help so he offered to help unload our U-Haul for us bless this man

Eron is the man I'm a disabled vet who's doing a program at the Phoenix VA healthcare system and I had some issues on my travels down here with identity theft and what not and if it wasn't for him I would be sweating bullets right nowI cannot say how much I appreciate the assistance you gave me earlier today and how thankful I am to you guys thank you so much.

Eron was very nice and friendly. Very professional.

Eron was the best he help me out

Perfect customer service. Didnt have the space I reserved and they upgraded a bigger one for the same price. Eron was really nice and attentive. Thank you Public Storage.

Eros was so awesome

Worked with Eron today to get our unit set up. Very helpful, good experience.

Eron took great care of me. Worked hard to help me get my rental set up in quick time! Great place to store your stuff!

Eron was a great help

Cool location and there's some one there to help

New to public storage Eron help me out find the best locker that I need he was a great help really great with removing the snow for me

We switched location and Melody was so friendly and nice one of the best customer service experiences i have ever had. Was on point with everything and presented us with things that would protect our stuff like i didnt even know that a felt pad thing could protect my new dressers from scratches when we stacked stuff. This women was great if your gonna see some one here i would recommend her 100%

Eron was a grrat help they need more people like him

Erin was great all that snow he came out and removed it all made my move in great he is the truth

Mel was great. Would recommend to anyone needing storage.

The staff there are friendly but things go down from there. One of the gates was broken for months, and the interior of my storage space gets filthy, some from dust, some from cottonwood seeds, and what appears to be efflorescence from the concrete walls. Prices go up about every six months.

THIS FACILITY IS NEGLIGENT - STAY AWAY!!!! and wish I could rate them with a negative star! I rented a unit in Sept, 2018 and transferred to a smaller unit in Dec, 2018. When I went to move by belongings to the smaller unit, that unit already had someone else's belongings in it, so the PS employee found a different unit that was empty and told me that was my unit. The employee didn't know how to process the transfer in their system and, as a result, I was billed for TWO UNITS at the end of Dec. I called them to have it straightened out, and paid for my unit. I then went to pay in Jan, 2019 and found I had NO UNITS. I went straight to the facility only to find out my belongings were NO WHERE TO BE FOUND!!!! I have been given the run around for a week now as they keep insisting they are still looking for my items and, to top it off, they are now trying to blame me for the mix-up and loss of my items. This is even coming from the District Manager!! It seems I have no recourse at this time other than to hire an attorney and/or take them to small claims court. The only reason this happened to begin with was due to their complete and total incompetency and, in addition, they are most certainly not about 'customer service' in any way, shape or form as they haven't even mentioned any form of compensation due to their blatant negligence. INCOMPREHENSIBLE!!!

Eron was real cool he help me with movin in he was nice

Eron was amazing! He was very helpful finding perfect size storage and very accommodating.

Nice guys there. Good customer service

Eron and Richard they were both very helpful and had very good customer service

Eron was very helpful and knowledgeable about any of my questions and very friendly.

Eron was a good help to me I thought I lost my locker I was mad but he help me out I'm good now thanks eron

Eron was fun and attentive. Made my first storage unit experience very easy. Highly recommend!

I came to pay my grandparents bill I was going to be late eron stayed and waited for me he was cool I thank you if you ever need a storage rent from that guy he's cool and funny

Eron was fun and very helpful with getting me set up with the best service for my storage he explained everything nicely!

The staff who helped us,Eron, was very friendly!

Eron was Excellent he took good care of me. Excellent customer service skills.

I had a great experience and wonderful customer service from Eron at my West St. Paul Public Storage! Thank you

Nice job by Eron who was courteous and helpful, creating a smooth check-in process for us!

Eron was great and very knowledgeable and helpful with everything I needed!

I came in today and had to get a storage Deshawn was amazing and went over and beyond very pleased

Melody was so super helpful and patient, even when I had to come back the next day for a bigger unit, and she's calm, funny and ever so accomadating. She'll find a unit for the price, deal, size whatever you're looking for. I'll definitely be back if I need a storage space again.

Great experience. I was nervous about putting my items in storage and stressed out from moving. The older lady that was there was great. She was super nice, we were there late and she was having computer issues but I didn't mind because of her great attitude. Thank you. People like you make life a just a little easier.

I received great customer service from Kaela. She was very knowlegable as to services that public storage provided. Thanks public storage

Melody runs a great show at Public Storage in West St Paul. She was very kind, helpful, and thorough. If I am looking for a storage unit to rent in the future I would definitely use Public Storage again. Will definitely recommend to others.

Was an awesome experience. Melody went above and beyond helping me with a space issue and getting another locker.

Melody was very helpful and friendly.

Melody was awsome and very helpful

I don't know how this place has a 4.3 rating!!! I should have ran away when the first day they told me I could get 2x 10x10' units and then I get there and they didn't have anymore. They are the absolute worst public storage facility I have ever been at!!! I tell them I want to pay the first 3 months off so I don't have to worry about it. They take 3 months worth of cash and then apply some of the money towards a lock and insurance unbeknownst to me. 2 months later I get a notice they are going to auction my stuff off. Even according to their terms that date shouldn't have been until 2.5 months later since they never prorated the first month. I got charged a $20 or something fee for there mistake. I tried calling the local office several times and even called corporate. I was told the regional manager would call me but I never got that call. A week after paying that they still had there lock in my door so I cut it off for them. A few months later i'm a whole couple days late and they set it for auction. I mean really?!?!?! that quick?!?! I pay it off and a few days later after no calls answered or returned again I go at 8am and a locks on. Office didn't open until 1.5 hours and i'm not going to wait. So I cut their lock off again so I can access my stuff. They shouldn't be cutting my locks either time, locking it was a bit extreme, and if they can't answer a phone they could at least remove their locks after everything's paid off. They are fairly cheap but the employees are rude if you can can get ahold of them and they are way way way too auction happy. The Public storage in Richfield is far better or it might be best just to avoid Public Storage altogether. Only way they have a 4.3 rating is if they are paying a marketing company to raise it to that level. I highly advise to avoid this place! If you don't though I recommend investing in a nice cordless dremell if you need access to your stuff. Honestly as I drive through I would estimate about a third of the units here have tags on them and are set for auction. Edit, there is a new district manager. He called to personally let me know that if I had problems to let him know. So after being a little behind and incurring late fees and paying off the storage to the tune of a few hundred dollars, we go to get some things out. Only to have the on-site manager drive up an yell at us we better hurry it was almost 9 and she would have to call the police and turn off our code. so we get out at 9:05-9:10, come back again, and our codes turned off and of course they are on lunch. Add on we have a $140 charge for some garbage that was near our storage so they blamed and charged us! I figured this is a problem and called the district Manager 3x and left messages and of course no call back. The on-site manager knew i called him and said it back to me in a sarcastic voice. Wow, don't bother to call if that's your service. i wish i could negative this place multiple times. STAY AWAY!!! if your a couple days late they will go in your storage and inventory your stuff. Things have been known to wander off as well. horrible place with horrendous management. Public Storage! You make me sick!

Ok

Some of my stuff got stolen from this location. Do not put your stuff in there, unless you do not need them...

Reasonable rates. Friendly service.

This public storage is by far the worse one of all. The employees are lazy and not helpful. They don’t answer the phones and lock the office and hide for hours. If you need a storage and it has to be Public Storage...run to another one!!!!

Overall, I had a good experience with Melody at Public Storage. I believe that during the busy times that Melody should have had a 2nd staff person available to meet the needs of customers lining up and waiting for help both days I was there. I was a bit disappointed that I did not receive a paper receipt the first day I signed up for my storage unit account, I was told that everything would go to my email account. This did not happen. The next day when I moved my belongings in, the storage unit that I purchased the day before did not fit even half of my items, but Melody assisted me in securing a larger unit. Again, I did not receive any documentation that day from the transfer and was told that everything would show on my email account. Again, this transfer information never posted on my email account. The first closed account did show on my email. There was a financial error on my on-line billing statement that I needed to go back to Public Storage to obtain credit to my account.

Melody was most welcoming and accomodating when I began my rental starting last winter. She explained the fees for the different size units and showed me around the property to make sure I rented the proper unit to meet my needs. I talked to Melody several times during the rental period and met in person with her whenever I would check on my rental unit. She was always available and answered all my questions. I recently vacated my storage unit and there was Melody thanking me for my business and renting with Public Storage. The check out was timely, seemless and without any problems. I rate Melody with 5 stars out of 5 and would hire her for my business if she had an interest. Melody deserves a pay raise for her dedication, outstanding customer service and welcoming atmosphere she has created at the West St. Paul Public Storage business. Thank you for the opportunity to write a review on behalf of Melody. Kevin Finley

I would like to thank Melody for being extremely helpful , with the storage process .

Rented a locker for 5 weeks. Locker was clean enough. Was late with a 25 dollar payment due to unclear communications, was charged 25 dollars. Fee was not waived, I would reccomend you take your business somewhere else.

So greatful for Ms. Melody in West St.Paul. without people like her we all would be Lost. I'm lucky to have her I wish we had a world full of her

Love the staff, so very nice and caring.

Melody was awesome with helping us! She was friendly and made the experience easy. And even came back out to the storage unit when we couldn't figure out the door lock!

broken into twice. over charge for sub-par property.

They keep your stuff safe but if you don't pay your bills don't sell your stuff

Melody was especially helpful! She was friendly and attentive and did not dismiss my request. She processed the unit transfer even tho the system was not cooperative! I am staying with public storage and recommend west st paul location in large part because of Melody's helpfulness (much more so than the previous attendant manager) Thank you Melody!

Melody and Sarah were helpful each step of the way; Melody got us started a couple years ago and helped select storage unit sizes and rates and terms. Sarah has joined this location recently and was equally helpful and friendly every time we saw her. This Public Storage facility is clean, safe, and maintained through all seasons. I easily recommend it for others.

Thanks for fast friendly service

Sarah Melody was very helpful in selecting the right sizes of moving boxes for us, she helped us load all of them in our tiny car in freezing weather, and she even offered us free rope and tied the boxes to our car so they would not fall out of our trunk. Sarah also made us feel at ease that we could bring back boxes that we did not use after moving. We were impressed with the level of attention and service at this location.

Friendly service and clean lot

They took my family life belongings

Very nice property manager. I got what I paid for it security and peace of mind.

Nice people, Melody is a pleasure to work with

Excellent service from Mrs. MELODY!

Melody is such a nice woman. Helped me and my mother out with finding a right storage unit.

Great customer Service! Great Price! Great Hours! A Perfect place for long term or short term storage!

Not happy! Paid $380.00 due to a month late and they called back a couple days later to "remind me " I needed to also pay for a new lock. So after all that money I was still locked out?! Wth! Originally brought my own lock but was told needed to but theirs in case they needed in. So tell me why did they cut the lock? Dah take your lock off out different one on until Bill played then out the lock back in. How wasteful they actually cut the lock for no reason. Micr in my belongings, constant calls and then the caller realizes they are mistaken. Go else where it you can. They are a mess here

Customer Service from location is not desirable

Was charged for an additional month even after canceling. Then threaded with collections when I disputed the charges.

I rented a unit here for a few weeks when I was in between apartments. Very smooth experience getting a space reserved and they explained every part of the contract to me. Getting the service canceled after just one month was very simple as well. Overall great experience.

I needed storage for roughly 40-45-days while I was transitioning and moving. I am so glad I found this facility and more importantly property manager Melody. She took care of my storage needs from start to finish! She was honest about the storage rate, fees, requirements and such. She was also very personable and didn't make me feel like "just another customer" needing storage. I have since moved from St.Paul back to Minneapolis but have vowed to drive by just to pop in and say hello! That's how much of an impact she has made. Thanks again for all the help Melody!

This location goes above and beyond customer service by treating there customers more like a good friend or a member of there family. ILast Saturday I was attempting to leave the property, when my motorcycle died on me. The staff immeditaly noticed I was having issues and offered to help. Even though they were in the middle of working outside. 1 staff member ran to his car to grab jumper cables, and another actually let me use there car to jump off my bike. Had it not been for them offereing to help out, I would've missed my event. I would challenge anyone to find this kind of customer service at any of the storage companies around the Metro area. They truly have earned a life-time customer and the best marketing a company can buy. A satisfied customer that shares there postive experience with other future customers. Thank you to the amazing staff at Public Storage. You Rock!!!

This is by far one of the worst companies I have ever done business with. The management is shady and unhelpful and will not respond to calls or emails. The rent of the unit raised by at least 20% each year that I rented, and they charged me for another month and a half after I moved out, even though I had given them plenty of notice that I was cancelling my contract. Now I'm stuck with paying the extra month and a half PLUS a late fee because they threatened to send it to collections after I called to inquire about it. I am so frustrated with the awful customer service.

I just love the costumer device excellent o always use them they are the best in town!!!

They don't answer the phone or return your phone calls.

is there cameras on my storage locker

Great job

The staff are friendly, they have reasonable prices for storage units.

they never answer their phones.

I like the location because it's close to where I will be temporarily living. The employees and property manager that I dealt with are very nice. Melody is very helpful and responsive. A few negatives: The personnel didn't tell me up front that there is an additional charge per month for insurance. Also, their cylinder locks cost $20, and you pretty much have to buy one. The entrance gate and entry code post need to get fixed.

I can't say enough about the A+ service I received from Melody today. Shes always a pleasure and her smile and demeanor always make you feel at home. Thanks to her I will be referring others to this location as well. Thanks!!!

This was my first time renting a storage unit so honestly I had no idea what I was doing. I walked in and met Mel and Kerri. I was greeted with big smiles and they took the time to find me an amazing deal that worked with my budget and time frame. I assumed this would be a difficult process but they made it really easy and actually a pretty enjoyable experience. Keep up the good work girls.

Very professional

Very easy transaction. Helpful in finding right size for my things.

Its not expensive and has a lot of gates. And security

Drea was great👍

Stopped into west St Paul just to check it out ended up with a great space. The girl in the front Drea was really helpful, nice experience.

Store your stuff or don't seems a bit overpriced to me

Melody was very timely and helpful, the total time including looking at unit took under 20 minutes.

Melody was totally professional she even brought us directly to the storage unit. I had an awful time with the woodbury store off of 494. The man was very rude and said that my reservation of unit was in correct. He sent me on a wild goose chase. To another location which didnt have my unit either. The gal at this Woodbury location off 94 east was very helpful. She directed me to Melody and said that I would be taken care of there,and that she would be pleasant to work with. This was so so so true. Over 50 extra miles on my uhaul I finally found the right person. Melody was great i give her 10 stars. I also want to say the gal in Woodbury off 94 east. Was the glue that put it all together. The man at 494 storage gets two thumbs down. He may need some customer service training. Thanks Melody your great!!!

Melody was great. Got us all fixed up, show us the storage area and was so helpful

Nice looking place

Showed up at 5:57 on 11/01/16 to make a pmt so I didn't have to worry about it all month, door locked and two women sitting in the office looking at me. I said I just wanted to make a payment, they said everything was all shut down. This is crappy way to run a business. I guess I will start emptying my unit. Close at six means close at six, guess they work on bar closing practices.

Melody who works there is great, very friendly. The day I came she was swamped with people and still stayed to help get me in, which I appreciated very much and had a fantastic attitude the entire time.

Reserved a 5x5 unit at the public storage in west Saint Paul on Marie Ave for 9/1/16 online immediately after I reserved the unit I received a call from the property manager at the location and we set up a time to meet on 9/1/2016 at 300 pm so I could fill out paperwork pay my months rent and move in, I arrived at 245 waited outside the office until 320 because the manager was no where to be found ,finally met with the manager spent about 25 mins sitting in the office while he typed a way and then he told me there was no longer a 5x5 unit available and preceded to try and upsale me on a bigger storage unit I then told him I'm not interested in anything else but a 5x5 unit I reserved and asked him why he mislead me on the phone about the unit being available to move in on the 1st and why they would even let me reserve a unit for a specific date and if there wasn't any units available and then he said you didn't reserve a unit you reserved a time slot to talk to me about possibly renting a unit here in the future and any misunderstanding was my fault alone so I showed him the email I got from public storage yesterday saying I was ready to move in today into a 5x5 unit at this specific site and all I needed to do is bring my id and money and come meet with the property manager so then he just told me this is how we do things around here so if you don't have the money or unwilling to move into a bigger unit you need to leave and stop wasting my time

Melody was very patient with explaining the process and showing me the space I rented. Tom was friendly and helpful as well. Their location is right down the street from me so it is very convenient. I would recommend it to others as well.

What I expected of a storage place.

Melody provided great customer service, and this location is convenient, close to Hwy 52 and 494. We had a great experience in our one month of using the storage unit, and we recommend it. I've used other storage units, and we had checked out other options before this one. This exceeded our expectations.

Tom and Melody were very polite and helpful. Storage unit is easy to get in and out.

The customer service is wonderful, I never hesitate to call or walk in with any questions I may have! Location is wonderful, and my storage is the perfect space for my needs! I'm sad to have to give up my storage due to finding a place, but will return if I ever need a storage unit again!! :)

Good place good manager

Tom was awesome. I was impressed with his knowledge, courtesy and professionalism. He made my experience a very pleasant one.

We have been using these storage garages for years! The location is very convenient, right off Hwy 52 near 494. Safe and secure site with locked gate access. Tom is very pleasant and helpful!!

We have been storing things there for about 3 months and their customer service has been amazing! Additionally I found the storage space clean and easy to access. Hands down a wonderful first time storage experience!

the storage units are clean and customer service is great. Tom was very helpful on everything that was needed to know. I would recommend anyone to try this place out.

I have been very satisfied with this location. The last location I was at was not very well kept. This location is clean, easy to access and the manager (Tom) is very helpful and kind. I have had no problems at this location and would recommend it to anyone for their storage needs.

Easy to do... The upsells were a little annoying. Check your homeowners insurance before agreeing to their coverage which, they insist upon having. Typical homeowners insurance will cover more than they will....and you're already paying for it. Clean and well kept. Very friendly staff.

I did not provide an email address on my application (trying to cut down on spam). As it turns out that is the only way they invoice. I went in to move out and learned that they had placed a lien on my contents and it was scheduled for auction. They did not bother to call or send a letter as required by law.

I love the staff. They are the greatest. Trustworthy.

Great service. The only storage I like using. Spacious, clean, and affordable.

I have been using Public Storage on and off for years and I love it. I have worked with Mel at WSP and Eaton and she is amazing! She is incredibly helpful and always makes sure I get the size of unit I need at either location. The grounds are always clean and the units are too...I love the customer service and always recommend these properties!

So far so good i rented a storage unit today and my experience was great....Lady at the front desk was experiencing a personal loss and she was still professional kind and had exceptional customer service!! Would choose them again a hundred times over if i deal with same lady will update with name

We're usually helped by Melody at this location. She's extremely friendly and gives great customer service.

Hands down the best customer service i have had in a very long time. Ms. melody is a burst of sunshine and warmth even on a cold minnesota day like today when its -10 out! She was both very helpful and energetic at showing me my new storage space and signing my lease. I would definitely recommend eveyone speak to ms. melody or even show up in person for the best customer service offered!!

I use the West St. Paul Public Storage every year for about 4 months at a time. I store a lot of valuable seasonal items for my business. I find that the service and the storage are fantastic! They have alway been polite and very accommodating to my business and its needs, which is nice because we have used them for 6 years+and our timelines are forever changing. Tom is always prepared for us to stay in a unit for 3 months or 6 months and he is always happy to see us. Thanks again Tom for all your hard work and for putting up with me 😄

Hands down... Melody is the best person to see at Public Storage!

Melody was a big help

My experience is awesome every time i'm on campus. The staff is always helpful and enjoyable to be around!! LaQuola and Aaron do a splendid job running the place as far as I can see!! Never any issues. Best, Lance Lee.

Melody was a joy to work with. She's very professional and personable to deal wìth. The storage units are clean and in great condition.

I had a great experience with this location. I was able to keep a summer vehicle close to home so I could use it with just a short drive to pick it up! It was very easy to come and go as I pleased and my unit was perfectly clean. I felt very confident my vehicle was safe and was kept clean. I will be back in the spring!

Tom and Melody are both fantastic. They understand customer service and it is such a welcome change to the general hassle of moving or storing things. Tom and Melody make this a fantastic option for storage and rental.

Tom and Melody were great. I only needed a storage locker for a week or so while in between homes, but everything went very smoothly and they were very friendly during the entire process. There were some gate issues, but they explained how to work around the problem.

Thank you Melody for helping me save soo much, as well as explaining everything with great detail!! You were Great and Friendly and I am happy to be able to have had the chance to work with you. Not only did I find the best storage for my needs at an affordable price, but I met a new friend. Thanks again Melody, and if you get the chance to read this... have a GREAT remainder of your week!!!

Awesome place!

I would NOT recommend this place to anyone. I agree, they have a critter problem. But what gets me is they change the rates on a unit arbitrarily and you have no recourse. We paid the rent on the 7th of the month, were out on the 8th, paid for the full month and of course there is no refund for over half of the month. They can now get double rent for the unit. Unethical.....

The cost is affordable. The staff are friendly, patient, and helpful. The storage units are in suitable condition. Glad I could find good storage while between places.

Originally, we liked the place. The rent seemed reasonable (about $55/month), and the people friendly. However in the last three years, our rent has almost doubled, so we decided to go check out what was all in storage to determine whether we should still pay the rent, or head another direction. We got there this past weekend to find that it was infested with mice. Mice droppings everywhere and damage to the product within. Contacted the office and of course "nothing they can do" and "it's been a really bad year for rodents" ..... We did purchase the insurance which I think might cover up to $250 of the damages, but at the end of the day we feel like public storage fell far short on their end.

Quick and very helpful

Melody is great and very friendly

Really appreciate the great service! Thanks Melody!

I had a great experience at public storage. Tom was very knowledgeable and friendly i am glad i picked this storage facility.

My experience has been with Melody Rose, a very professional and respectable woman that immediately answered all my questions and made me feel at ease from our first contact with each other. She's the best!

clean facility and very friendly staff. will certainly buy from them again.

I rented at several properties and always had good customer service. Tom, Kim, and Dayle provided great customer service. I would rent at any of the locations!!!!!

Melody was so much help... She helped my find just the right storage room...

Stopped by ps was greeted by melody, never used storage before, will be this spring, and will be coming back here to rent, melody was wonderful, very helpful and professional, nice facility, and will be back, see you in the spring melody

Cant say enough good things about Melody. She is a "people person" who takes care of issues when they come up. She has assisted me twice on a couple of matters(along with Tom) and has been extremely helpful and professional. Its a pleasure to know them and do business with them.'

Tom and Melody were very helpful! I showed up a bit late for my appointment and he still was very thorough with me and set me up with everything I needed. The following day Melody assisted me as I realized I needed a smaller unit and she made that process very very easy as well. They are both clearly committed to give the utmost customer service!

It's damn near impossible not to Love Tom & Melody. They are the embodiment of customer service and professionalism. Moving is stressful, and I was at my wits end on the day I rented my unit. Tom not only helped me unload some stuff, he carried on a friendly conversation that made me feel much less stressed out, and less self-conscious about my lack of moving day organization. I received a notice in the mail last week (Feb 2) that my rent was being increased by $11 on March 1, about 90 minutes later I got an email confirming receipt of my auto-payment for Feb at the increased rate. Thinking that Public Storage was trying to slip one by me on the auto-pay system I immediately called and left a steaming mad voicemail. Within 12 hours Tom and gotten back to me, and clarified that I had only been billed the original rent. I inquired with my credit card company, and indeed he was correct. In the meantime, I looked at what I had in storage and realized I didn't need the unit anymore, as I have since cleared some space in my garage. I went to the facility one evening and loaded all my stuff up and emptied my unit, leaving it swept out with no padlock on the door. 2 days went by before I had a chance to call the 1-800 number and cancel my storage unit. When I called in the CSR told me that the system showed my unit had been vacated yesterday and that I would not receive any further charges from Public Storage. Tom or Melody must have seen my gate entry code on the log, gone to check my unit and then taken the initiative to close out the account for me immediately. Wow! Not only did I have a great experience, I learned a little something about Class, which Tom and Melody have in droves. Go Here! They will take great care of you. Melody and Tom, Thank you.

Went to an Auction Everything was Great. The auctioneer Wow did he make it Fun. Professionalism should be their Motto. See Ya Next Month

Tom was very pleasant, and very helpfull.He was welcoming and I was happy to do buisness with him.

This is a very nice facility and although I have only been renting a space there for under a month I thought I would write a review based on my experience so far... Pros- The facility is very clean, The staff member I met with (Tom) is very knowledgeable, helpful, and polite, it was very easy to find the right space to rent and it seems like a reasonable price as well. I would highly recommend this storage facility, it is very clean, professional, and easy to rent from with good prices. Overall it was a pleasant experience. Cons- I showed up at a busier time, and seeing as there is only one person working there and no separate waiting space for customers, I was asked to wait in my car as another customer was being helped. I waited for 20-30 minutes with my car running for heat (it was winter) during this time there was at least one other car that drove up, saw the office was temporarily closed and left before the worker returned.. Once Tom was freed up, he was very helpful and it was a quick renting process, but that was an inconvenience. There are also mandatory monthly insurance costs that are sprung on you as you are finalizing signing your rental agreements...so expect to pay an extra $10 or more than the listed price. There were also special deals only available online, so even though I was at the facility I had to rent online with my phone, in the public storage office.. just to secure the best deal available... kind of silly. In addition to this, at the time of my rental the entrance gate was out of commission due to a drunk driver having collided with it... this will be replaced at some point and a temporary fence is up in the meantime. I give it a 4/5 because of these things, which might seem nitpicky.. but it is my experience.

Tom is amazing and he has went above and beyond in his job.

Great experience. We rented a storage unit for all of our stuff while we were in the process of moving. The price is right and it's in a good part of town. Would use their service again. 5 star place.

Molondy was so much help I just love her

Started off being a decent place to rent from. The people were friendly, payments were hassle free, security gate with individual passwords were nice, and the unit was not too shabby. Had our unit completely filled with furniture and boxes from the house we moved out of while we saved up to buy a house and lived in a place we had one bedroom to put belongings in. When it came time to move after a year and a half of renting, we discovered that our unit had been broken in to. We weren't sure how, but our neatly stacked boxes had been torn open and dumped, drawers were tossed, our rod iron table had been cut in two, the side of my dresser had been ripped off and tossed to the other side of the unit, and many many items were missing. When the police got there, he said his best guess of how they got in was that the lock had been picked, so he just took inventory and went to see about video surveilance. The gentleman working at the office was extremely kind and helped as best he could, but this is where things started to get rough. Found out that they only keep one week's worth of video on file, and having had the unit for over a year, we had no access to any kind of footage. He gave me the contact information for the insurance that they FORCE you to pay for (whether or not you have homeowner's insurance) and wished me the best of luck and apologized for our situation. Not his fault, don't blame him, again, he was extremely kind. After the police officer left, we started taking inventory and examining what the heck had happened. Turns out, a piece of the wall of our unit had been removed where the thieves had been able to come and go as they pleased, and then just screwed the piece of metal back in. Horrible security issue right there. Then, after jumping through hoop after hoop with the insurance company, my claim was DENIED due to it stating in the policy that since the lock on the door was in tact and had no signs of being tampered with, they were not liable to pay me anything. Even had someone cut off my lock, stolen my belongings and put another lock on and it was in tact, they would not cover it. Mind you, I sent pictures of everything including the wall piece with the screws from the other side of the unit sticking through into mine. So with shady forced insurance and clearly nonsecure units, I would highly recommend avoiding renting from this storage faciility.

I've never had a problem or complaint about this facility or their staff in the whole 10 months I've been storing my belongings here.

Very friendly easy to work with Tom and melody

VERY NICE LADY MELODY VERY HELPFUL !!!!! LOVE THAT COMMUNICATE SKILLS SHE HAS

Great experience

I stop by yesterday and no storage was available but melody rose was very helpful and was wonderful

Melody and Tom are the bomb. I have actually made friends with them. What wonderful people. And a clean place to. Great expieriance

Customer service is great, specially Laquoia is the Best !!!

Very helpful and welcoming staff they have. Great customer service. You need to find a place to store your things go to this place. ;)))) Awesome Lady name Melody helped me alot.

Rented from Public Storage on Marie Ave in W. St. Paul after checking a few other storage places out. Melody was great and happy to show me out to the units I have rented to make sure they are clean and suit my needs. Great place to rent and the security with an onsite manager gives me a piece of mind I couldn't get with the other storage places I looked at.Online viewing of billing and ease of use was icing on the cake!

This is my second time using this location. The staff here are very friendly especially Melody and Tom, and will help you in anyway they can. I have tried to use other locations but had issues. I would and do recommend these guys for your storage needs. Pennie

Tom and Melody were really helpful and accommodating. Made my moving needs a non issue

Been w/ PS for 2 yrs (half price promo= 10x15 @$112- even after 2 increases). Richfield site suggested Golden Valley (lower cost), now in IGH (pay @PS W St Paul on Marie Ave.), but still use site in GV...ALL sites very friendly. Especially helpful as I prefer to pay in person. Tom and Melody (W St Paul) are always nice to do business with- especially when in need of help/info= we had a bad storm (over 12" snow, -30F) city shut down, but they still left a message on their front door to call 1-800 for payments- personally informing us that fee would be waived, and it was. Was suggested to call PS from friend who rented from Richfield site...He and I have both consistently suggested using PS to anyone in need of their services. Today was pleased to do so for another couple...

Tom was very helpful and thorough. I would definately recommend this location. Thanks Tom! ;)

Great managers. Very friendly

I emailed the size i needed and heard back promptly. With no money down and myself adjusting the day i could come in and sign papers ahead three times, the unit was held and i was treated very well. Melody was very informative and came off as a person i could trust to have my best interest at heart. That is awesome in this time we live in. thank you Melody and to the rest that made this the easiest part of a hectic time in my life. Thanks to Tom as well

Tom and Melody are top notch with their customer service! Both are very curtious, helpful, very professional and friendly to deal with! I've had storage at this location for 2 year's + and I have never once been unhappy with the service provided to me!

Tom and Melody were ALWAYS helpful and always cheerful. Their customer service skills are excellent!! Melody, thanks for being so caring I felt as if we created a family type bond, your awesome and I will keep in touch. You too Tom, it was always nice chatting with you. Thank you for a pleasant experience with Public Storage!

Older Gentleman that helped me was very knowledgeable and helpful, great rates.

Decent price, appears to be clean and - importantly - well-drained. But more than that, I received excellent customer service here - I arrived late due to traffic, and the manager, Tom, stayed past his closing time to make sure I saw the place and was satisfied before signing papers. I greatly appreciated that.