Public Storage Self-Storage Units at 875 Montreal Way, Saint Paul, MN

Great storage space at a reasonable cost with month to month rental. Very clean. Three stars because it was very difficult to ever get a response from anyone when we had questions about ending mom's rental. Tried online chat and tried calling and leaving a message several times and got no response. Easy to rent, not as easy to confirm cancellation!

I've been meaning to write a post for a while now. I've had nothing but the best experiences with all the employees. I'm terrible with names but I know that the managers name is Tony. He actually goes above and beyond to make sure all is good with your storage needs.

Friendly but too many hidden fees and rising prices makes this facility now overpriced. The staff is friendly but the customer service has room for improvement. My experience with the staff has been mixed. I often have difficulty getting ahold of anyone and the staff could be more professional. Although the staff is friendly the staff has been unprofessional on a few occasions. The spaces are clean and the site is trustworthy, however, the prices need to go down if the facility wants to stay competitive. The prices were great when I first started using the facility, but now prices are way too high. It is not very difficult to find another spot with lower prices. Overall this is not a bad facility, but I have had enough issues as to where I would likely look elsewhere before using this facility again. Hoping the prices drop down to what they used to be.

Great clean facility. Toy the manager was very helpful!

Tony was super helpful. Clean facility. Great service.

Very nice building manager!

Thank you Tony for all your help! Excellent customer service. Please add more carts

Very nice storage unit and the staff is great just need more carts so you can unload your stuff.

Tony was great showed us around the lot and all the access points and how to use the app. Real professional at all times.

Nice clean facility. Great staff that is very helpful. But there are seldom, if ever any carts available, the very heavy door slams into you quickly as soon as you open it, and there are so many deep cracks and crevices in the sidewalk that if you do have a cart, you cannot get over them without losing all of your stuff. Fix the cracks and put a delay on the heavy doors and you will get 5 stars.

Super slim and and super Tony where outstandingly marvelous with not only the presentation

Tony is the absolute best! He keeps the place running smooth!

PositiviTony was a super helpful and was super fun to work with. Made the entire experience so much better

Tony (property manager) is great. Helpful, available, knowledgeable and genuinely care about your experience. The place is clean and well cared for. Also, the app works well - no bugs, intuitive, does everything you’d want it to.

Great storage facility! The workers are attentive and aware of whats going on they check and make sure every unit is secure each night theres nobody living in storage units or lurking around they close up at 9 every night so no late night shady stuff happening its clean its dry and its probsbly the best storage ive ever used. Plus the prices are reasonable. I love it

Tony was great and helpful, and Sam as well

Pricing is/was decent, I was just given a five week notice of a 30% price hike, which I think is a bit excessive, and having just moved into the unit a mere 4 months ago... the idea of moving all my stuff now is ridiculous. It took 3 months to fill it. It definitely feels shady. I would give zero stars for this treatment, but I have to àdmit the facility is nice. Edit: In response to my review, I received a call from this facility. They attempted to submit a request to drop my rate on my behalf, which was pretty much immediately denied via text message... on a Saturday. An automated response is my guess. The money means something, but more than that, the lack of customer care. The way it transpired suggests to me that the specific location cares but have their hands tied in some respects, and are at the mercy of upper management which seemingly saw fit to not even grant an extra month before the rate increase. I'll pay the rate increase because I have no choice at the moment. I'll add one more star to my review given the call I received.

Tony very helpful

Tony is the best over there, very friendly ❤️

Great storage tony very helpful thank you so much very big space

Tony was very helpful getting us set up! Great customer service.

Positivi-Tony has done an extremely good job in helping us get a spot in the storage.. His customer skills and happy mood are exceptionally an attribute. Thanks Tony for everything and always keep the good smile

Tony was awesome and made my move in easier

The office manager, Tony, is a exceptional human being. He went above and beyond to help me with getting the moving truck to my space and helped relieve my anxiety about the whole storage thing. Just a super nice guy! The facility is easy to find and very clean and tidy!

Tony very helpful

Positive Tony is great 😃👍🏾 great customer service. He is very helpful and very respectful. I truly appreciate him and all his hard work ☺️ he will keep a smile on your face and works hard while doing it! Thanks public storage ☺️

Definitely 5 star review. I received a call from Tony at Montreal Way located near Mendata Heights MN. He was making security rounds last night and discovered my storage space unlocked. After Tony let me know I scooted right over there and locked it properly. Thank you, thank you, thank you Tony!

Tony has always been very helpful with any issues I have here. This location feels safe and it’s kept clean. Highly recommended!

Great facility, clean, convenient location, and easy accessibility. Only thing better than the facility is the Property Manager, Tony aka "Positivi-Tony"; he has a great attitude and exceptional customer service.

The facility was clean and easily accessible. However, beware of their billing process. I moved out on September 3 and paid for the month of September in full. On October 3 I received an email that I owed for the month of October. I called and was told that this was an error that would be corrected. So imagine my surprise at receiving a letter from a collection agency on November 14. I have called and left messages, but have not been shown the courtesy of a call back.

Great space but why are there rarely ever carts here? It is me and my fiancée here right now and no one else. I have walked the entire building first and second floor. Not a single push cart around. GET MORE CARTS!!! For the prices we are all paying this is unacceptable! I am back several weeks later. After discussing with the management they said they would be resolving the cart issue.. there are still no carts to be found in this facility!!!!

Positivitony! He was incredibly helpful and made our move in as easy as possible! Great spot and trustworthy people!

Dayle provided an exceptional experience. He was very detail oriented and truly ensured my satisfaction by doing a walk through, answering all my questions patiently, and laying any concerns I had to rest. The level of professionalism that was displayed was exemplary.

You need to restock the push carts and Dolly's for convenience, there was only one entire grounds we're checked. Maybe folks locked them in there units idk but you need to get stock pile!

Between Positivity Tony, and Mista, they got it going on. Always helpful, always friendly, always taking care of business! They are a lot of why I am a satisfied customer. The place is very clean, and not dusty, not dark... And of course climate controlled.

AMAZING customer service, very welcoming. Couldn't ask for anything more!

The people using the bathroom for their showers and a place to spark crack is getting out of hand. In the last few weeks I've had to shoo off addicts telling me they just need to get inside quick. My rates went up and the danger increased. My stuff is here for a safe place. But the response towards the crack heads is concerning. I feel I will soon get attacked or my unit will be opened in the middle of the night by the junkies living inside. I hope this is fixed soon.

To expensive for what minimal service is available.

Guy who runs the building is dope 🤙

Such a great facility to rent out of! Tony is the best guy out there. He’s always available and willing to help. 10/10!!! :)

Extremely amazing customer service! There was a miscommunication when I first "moved in" and they completely took care of it, followed up with me and made sure I was set up. Really clean facility and carts everywhere! During busy times yeah you may have to wait for a cart but there's plenty I thought. Highly recommend!

The facility is well taken care of. It’s not in a sketchy area at all- I feel very safe going there throughout the day. Tony, the manager, was extremely friendly and helpful. I would recommend this location to anyone!

Hello everyone I just want to tell you that Positivi-Tony is the best! His customer service is the best I have seen or heard in a loooong time. He makes you feel welcomed to his Public Storage facility! He is the 🐝s knees of storage.

Fantastic Tony is the ABSOLUTE BEST

Great location. Secure, clean, well monitored. Excellent staff. Ask for Tony in particular, he will go above and beyond to see that your needs are met. Can’t recommend enough.

Loved the unit, but they did not close my account out when I vacated the unit and charged me for an extra month, and then put me in collctions. Now am in call center hell trying to get the account out of collections due to the mistake of PS employee. Stay away!

PisativaTony and Mista are the best. I thought I lost my phone and mista went and checked the security tapes right there on the spot. Great customer service.

As I've traveled throught the country, this place is one of cleanest and most secure locations to store your items! It's what I expect while storing my stuff. Seen a lot. But... The staff! Never more welcomed, have I felt. Is this what Minnesota nice is? Positivi-Tony had mentioned treat it like a community and he's right! Thank you! He was very helpful and knowledgeable. A character as well! Had me smiling all while. I do wish there were more dollys, tho. The place is large! That'd be my only feedback. Otherwise, I couldn't be happier with this choice!

Positivi-Tony was great!

Love having Positivi-Tony at the Public Storage on Montreal Way. Super energetic and helpful and always trying to make the place work well for everyone. Really makes it an extra good storage facility.

Came in for a storage space yesterday, was in kind of a hurry, but it was no worries. Positivi-Tony was super helpful and friendly, and quickly set me up with a the space I needed and walked me through all the details. Thanks!

Positivi-Tony offers great customer service and that makes a + in my book for using the Montreal location!

Can I pay online?

Public Storage is easy and excellent security is provided, you get a code for gate entrance and you must enter code to gain access to the storage building. I have ample Tom my items and it is a climate controlled building, The manager called to make sure everything was good and it was I would recommend this place to safely store your items,

Tony is the only reason I've stayed at public storage since my rates went up, not that public storage did anything wrong, my low rate just expired after a year. And yet my entire experience every time Tony is working is spent with a smile on my face, which sometimes is hard to come by lately after losing someone close to me. He brightens my (and from what I've noticed everyone's) day just by acknowledging my presence and being available. I look forward to coming here to store things!

Positivi-Tony is so perfect work....nice....friendly......to fantastic.......so helpful

Fantastic customer service from Positivi-Tony. Knowledgeable, friendly, and works hard to help his customers. The office is clean and well organised. The storage units and overall property quality is impressive.

Great customer service, clean, safe- even called me one day when I locked my unit incorrectly. Highly recommend!

Positivi-Tony was fantastic. He was helpful, kind, and friendly. He knew what he was talking about with his job, and I watched him work hard sweeping floors and work in the office. Great dude that makes the place run great!

Super friendly

I have had a very helpful and happy employee of yours named Dayle. He has helped me with the update of my storage unit info and with my payment arrangements ,we need more employees like this in all of our businesses

This is a great facility in an extremely convenient location. It's always clean and I can not speak highly enough of the staff, particularly Mista, who was always extremely helpful and courteous whether I needed something or was just picking up/dropping off.

This is a brand new building and it’s very clean. You’re able to drive into the building, and it’s entirely in door. You also need to use a key code to get in and out, so it’s very secure. The manager Mista was very kind and helpful. He was very patient and explained everything to me thoroughly.

Clean and nice

It was hard to find knowledgeable help and the parking inside was far away from the locker, very very expensive. Did not like it at all.

Excellent service - Mista & Tony were both FANTASTIC & make you feel comfortable with leaving your items!! HIGHLY RECOMMEND!!

Always clean. The whole building in temperature controlled and access code gate

So far have to say my experience has been pretty bad! From promises of this will happen to phone calls! My biggest complaint so far is being told I wouldn’t be charged for something and within days I was charged after being told not to be concerned about it. Called and problem was solved I was told! A few days later later was charged the same fee! I called again problem not solved! Completely not happy customer service is lacking here promises broken! Over all the facility is great but the doors and gates should be closed quicker for security reasons. I had someone just follow me in my first week in and wasn’t to impressed with the security. Prices for a unit are not to friendly either but bing a bind I went through with it.

Best storage facility in Saint Paul.

So clean! Safe, huge parking lot, Helpful Staff, Clean! new! I am impressed!

(UPDATED BELOW) Building is NOT secure. My original, long-shackled lock was replaced with a short-shackled lock. This new lock was not mine, but somehow public storage sticker on it. My unit was locked open with this replacement lock. Public Storage had no answers as to what happened, their video recording doesn't look down the aisles on who might access a unit. When I said they should at least replace my original $20 lock, Tony said that was reasonable but the manager overruled him in a later phone call. Manager's response was that he didn't charge me for cutting the lock (which was, again, never mine). I filed a police report. I do not recommend this location. Images show a long shackle lock that I used, compared to the short-shackled lock that was found on my unit. UPDATE, March 2021: District Manager (DM) called and took responsibility for the lack of customer service. DM also said he would look into updating security. They do inspect what codes are used to enters the facility, and examine locks on a routine basis. DM also said that he will reconsider location of cameras, and a different procedure on to keep track of Public Storage stickers. With the promise for improvements, I decided to update this to 3 stars rather than the 1 star review. As to my recommendation, I like to believe everyone can learn from mistakes, especially in the customer service area. In the end, insurance is both required and is the most important backstop for security concerns. While before I'd say "don't give it a chance", I would now recommend giving it consideration (it is clean!, Tony is great!) but I also encourage you to ask questions on how they've improved security at the facility and hold them to their promises.

Having my 3rd daughter in college and having using my storage locations in several states this was far and away the single best experience I have ever had with a storage facility. This facility is great becuse of it's employees; Kevin and Tony! I had an issue (my fault) with my storage unit and these guys took great care of me to help quickly solve my issue. These guys are the greatest and simply because of them I will exclusively use this Public Storage location (875 Montreal Way Saint Paul, MN 55102) for my storage needs only!!! And so should you!!!!!!!!!!

This is a very clean facility, just remodeled. huge parking lot, excellent management, spaces are dry, clean, and fairly well lit.

I work for a business that operates within public storage, Tony as well as the rest of the staff do an amazing job up keeping the facility as well as giving it a “close community” feel. Everyone has each other’s back and it is a very clean and safe environment to be in. 10/10 would recommend!

Very friendly service! Mista is a very helpful employee!

Very clean and secure. Positiviti Tony does a great job watching out for me. I made a mistake locking up my door and Tony caught it and helped me out immediately

I was in need of a storage unit and Tony was extremely helpful from the moment I came. He was very informative and made it a great experience .The facility is clean and neat .I'm definitely satisfied renting a storage unit at this location. 😊

Very clean, well organized, and there are a few platform dollies to carry your stuff (there are also big elevators to carry your stuff to the second floor).

Mista and Positiv-Tony are absolutely the best people to work with at public storage. They treat you more as a friend than anything else. 6 out of 5 stars for this place. Tony and Mista really make me want to use this Public Storage. They are really one of a kind. Thanks Mista and Positiv-Tony

Mr. Mista and Positivi-Tony were very helpful with transferring units and took care of any issues I had quickly.

Very clean and very secure. Great service and staffed most days in case you need any help. Very competitive prices as well.

Great customer service 🙂, Mr. Mista was very helpful

This was my first time renting a unit from this location. From the moment of arrival to my departure, Tony was simply amazing. His electrifying animation in assisting me on how to locate my unit to sharing with me with how we are part of community. He also advised on a better parking location to make it more accessible and easier when I am moving things in. The overall experience was wonderful. The cleanliness, the lighting, the temperature and as mentioned above, Tony made it complete. Thank you and I am looking forward to referring others to this particular location. Six stars!

Positivi.Tony was a great man! Amazing costume service.

Tony was an absolute joy to welcome me to the public storage family. He made the hassle of moving into a storage unit into a cake walk. Providing exceptional service and positivity! Putting a smile on any customers face is guarantee with Tony👍

Brand new facility in great location. Clean! Fully climate controlled. All indoor access and you can drive your vehicle right in. Loading docks for large mixing trucks making it very convenient for your movers. Excellent customer service from Mista, with great follow up and follow through getting you set up with exactly what you need. This is the place to store your stuff!

Positiviti-Tony" was knowledgeable about the property and procedures. Facility is expansive, equipment was in good working order. No pressure for upsales or unnecessary services. Takes security and health seriously.

Brand new place so it is clean and well lite as to be expected but what sets it apart is that thecustomer service is great. Mista helped me out at the front desk both days I was there and was friendly, professional, and seemed to really enjoy his job. I love that because it make a person feel like they are happy to see you instead of you being a bother.

Very clean and well lit. Tony was super helpful in getting me set up with a unit. He explained the info and policies thoroughly and respectfully, all the while being funny and friendly. The facility has secure key codes for access and exit and the unit is sturdy and bright.