Public Storage Self-Storage Units at 9580 Zachary Lane N, Maple Grove, MN

Good: The facility is solid and secure. Usually pretty clean/just a few discarded items never troublesome. Entering is easy enough and the app is handy, activating the wrong door is common but never problematic. The app is super handy. Bad: Only open/allows access till 9 P.M., so if you have any sort of abnormal schedule it can be a pain to get there when it's convenient for you. I think there's one dolly that all the wheels work well on, the other 3 have a wheel that sticks and makes it much more difficult to push whatever you load. Prices increase frequently. In the 7 months I've had a space my initial monthly price has already increased by 37.5%, which is the major factor in my review; I'd much prefer the "real" price up front for budget and expectations, at the current pace my monthly rate will of doubled after a 19 months, which feels excessive.

Customer service area onsite they are very rude. They open the door slightly to talk to you and close the door on people. Why do you have a customer service area if you won’t let people in to purchase a storage unit

Limitted hours are a bummer (No access after 9 P.M.). Flatbeds for use in lobby work, but most have a faulty wheel or two. Rates have been raised twice in the 5 months I've been there (does not include the initial month savings readjusting to normal). Facility is clean and organized. I was happy initially, but the extra $30 monthly feels like a bait and switch for once you get your stuff moved in since it's a pain to move out.

Facility is very clean. Customer service was great at getting me in at fair price to start. I only made partial payment on second month and wow, 5 days later I was locked out. Needed only two day to catch up. Which I can understand. It's a business and they need to collect rent. Well please use our money to fix door. Or open all day so we can get In. One big truck and a ramp and nobody gets In. I can get you in touch with garage door installer if needed. Just email me. Also two weeks no soap in men's room. Otherwise your 5 star. But until that d9or and soap issue gets resolved I gotta grade you 3.8 stars out of 5.

No one available at the rental office. Bummer! You better call ahead of time and make an appointment 🙄

Noone will answer the office door or phone. Pretty lame

Excellent service excellent location.

After they offered me a month free, if I write good review . Which I did . Then raised the rate almost double which They then proceeded to put a lien on everything I had in storage . and I lost it ,even though I’m on food stamps and county help. They wouldn’t t let me speak to anyone about the issue at the time because I didn’t have an Id .

Garage doors for drive in area are constantly broken causing issues getting in and out. Exit door has been broken for months. Also need to post signage instructing customers to turn off vehicles in garage area. Customer run cars for long periods of time leaving people trying to get in and out inhaling dangerous fumes. Staff should in place to help with this and equipped to answer questions which they are not.

Storage is fine, but rollup garage door has been broken for weeks. Desk person is hard to find when you need them. Bathrooms no soap or toilet paper. Rent increases frequently.

I've put up with the rising rates as I've had good service and easy access. That changed today when only one garage door worked and then neither elevator would go up. Of course the office was locked and no answer when calling. Looking at my options of changing facilities.

I wouldn't recommend going to any public storage ever, they'll start with a fair price for a storage room then out of nowhere will add an extra half to my bill, then they added on an insurance fee which makes no sense to me to be completely honest. My location told it was in case of fire or if my stuff was stolen but I have the keys and it's a well fortified building, I cant get behind that reasoning especially with them basically making me pay for another room. So do yourself a favor and stay away from these guys

The front desk manager was very helpful when I was trying to find my unit and helped me understand all the different aspects of owning a unit.

Facility is clean and secure. Met our needs for the size of the rental unit. What is disappointing is the unexpected rate increases. I understand they have the right, but 3 separate times in under 9 months seems ridiculous. Office staff was good to work with giving me all the options available for scaling down for a cheaper unit. Hopefully this unit won't see as big of increases as frequently as the last...

I’ve been to this location a few times with my buddy who rents here. It is a secure location you need a passcode to get into the loading bay. Then again to enter the first floor or to enter the elevator. My critique would be more carts, it is a big facility and they only have 3 flatbed carts and no dollys from what I have seen. Also a couple trash cans at least one on every floor by the elevator. There is literally non to be found not even in the bathrooms, so there is trash everywhere from the loading bay, elevators, bathrooms all cause there are no trash bins. It is an easily accessible location right off the highway 610.

Rachel was great! she found a good storage unit for me and was very helpful and nice!

The guy at the desk was super helpful and patient. It is a little annoying getting around inside if you're moving floors, but at least security works (:

Just got help from a representative went to my storage it was to small.then I go to the front no one is available door locked no doorbell so I call the phone number voicemail.this place would not recommend to no one trying to get my kk way back now wish me luck

The landscape rock may or may not have beautiful agates. 🤷🤔😂

Phaedra and Sterling we’re most helpful and the experience here was exceptional!

Very neat, clean and organized. Very secure and the heated storage areas are great. The only downside above this place is there are several rude people who hog all of the carts and only think of themselves.

Loved the process for reserving. Love that for a business you can access 24/7 with regional director approval. The Zachary location had told me they don’t have drive up access and has me going to different locations but after looking up online several times I did see they do. So I dd not like that because they do have drive up access and once reserved my storage was not cleaned. I have to go there and clean before loading…..hence the star off. Hoping for my experience there is good 👍

Nothing but positives here. Indoor storage is great and service is stellar.

Tripled the rental fee after a year. We accessed the unit one day past move-out day to grab the last few things and they charged me for the entire next month instead of prorating the charge like a reasonable service provider would. Also charged a $69 "unit cleaning fee" because we allegedly left a couple small items in the unit. We did not leave anything in the unit, and even if you did... $69 is insulting. Treat your customers better.

DO NOT rent with Public Storage. One of the worst experiences I have ever had with a business in my lifetime. Public Storage lurers you in with reasonable fees then proceeds to raise prices every 3 months. My rental fee literally tripled in less then a year. How convenient to bait and switch your customers, then justify it as market pricing. Terrible service, even worse explanations. DON'T DO IT!

Very clean, management is very helpful and friendly. Great experience

I worked with Chris at the Maple Grove Location and he was so professional and helpful! I also got the chance to work with the district manager Elle who was an absolute delight to work with. They both responded so quickly and got any issues I had taken care of. The level of respect and professionalism given by these two individuals was outstanding! I would highly recommend if you’re looking for storage see these two at the Maple grove location!

I am very happy with my storage unit on Zachary Lane and have been there now for over 2 years. However, the last 2 months when I have gone the elevator to the second floor has been broken. I have had to hand carry all of my items up two flights of stairs with 2 broken fingers and a bad back TWICE. I contacted Elle the District Manager and was told it was going to take time to repair. She also then stated she or someone else would call me and 1-2 days to compensate me by lower my monthly rate (I pay $157). I never heard from anyone and I made 3 additional calls to Elle leaving a voice mail each time. Never heard back from her. My plan is to reduce what I have in storage there and move to another storage facility. I have never written a review about anything, but this was troublesome to me when they say they will do something then simply ignore your repeated calls regarding your bad experience.

Worked with Paul at the 11601 location in Maple Grove MN. He was so great, showed us a couple of storage units and then drove us to another location to get the unit size we needed! Then we worked with Chris at the 9580 Zachary Ln location. He showed us multiple units as well both inside and outside and catered to our needs for a storage unit helping us find the perfect one for us! Thank you both for your help!

Got locked inside the facility for over an hour. Left a message with the office and never heard back.

High security. Gate code needed to get into the garages and again to get into the building. Double security to leave as well! Convenient easy to access location. Cheap rates

Robin was a big help in finding the right size unit for my company. Totally on top of her knowledge and very thorough in explaining everything I needed to know about her location in Maple Grove. The rest of the management was very kind and professional with communicating and problem solving. Highly recommend this location if it works for you!

Chris was very nice to work with.

Chris was super helpful getting me set up with my unit. Even stayed after hours to make sure everything was smooth and it was.

Convenient and friendly. Ellie and Chris were very accomodating

I WOULD LIKE TO THANK RONALD&CRIS FOR HELPING ME AND MY FAMILY MOVE IN ❤ A COUPLE OF WEEK AGO THEY EXPLAINED EVERYTHING I THOUGHT IT WOULD BE HARD,MY MOM REMINDED ME AND WE DIDN'T KNOW RONALD KNEW SIGN LANGUAGE MY MOM IS DEAF ,, THANK YOU AGAIN

Brand new building, clean, and excellent prices. On the flip side...office personnel are difficult to find (even during regular business hours), and the bathrooms are never unlocked.

Shout out to Chris at Public Storage on Zachary and 610. Very pleasant and informative as we worked through the reservation for a storage unit.

Melody at public storage Maple Grove is an Angel! I went in to pay my bill on 12/22/20 if I'm not mistaken, it was the day we had one of our Minnesota winter storms. Let me tell you my car battery died! and I was so cold! Melody helped me jump my car yes she did and she talked with me helped me contact local tow companies in the area. Melody took off her gloves and gave it to me! I am still in disbelieve, I have never seen this kind of customer service. I am just glad that Melody was working that day she made me believe in the Christmas spirit again! The next day my fiancé and I went to look at my car and the snow was so beautiful, we asked melody to take our picture, and you guys... she brought a mistle toe from her car. not sure if I spelled that right. she held the mistle tow over our heads and we kissed. it is the most beautiful picture we have as a couple we will use it at our wedding. Thank you public storage for hiring melody, she is really a good person with a kind heart, and people like that do not come by often. I am just grateful she was working on that snowy day. I will never forget what she did for me! -Rose

Jeannette and Melody were very helpful on getting me setup with a climate controlled unit!

I have been a long time customer I always feel secure and the staff Chris and Ellie are very helpful and show a lot of respect for there customers.

Easy. everything was as advertised.

Stacy was thorough in explaiting rental site, prices, equipment, check in checkout, insurance etc. basically answered all the questions I didn’t even know to ask. Super clean climate controlled facility. Value for service good.

Very clean

I met a superhero today. (She was even wearing a superhero mask!) She was able to help me get back into my unit today and Chris helped me get a new lock so I didn’t even have to delay my plans! Thank you SO MUCH to the people at Maple Grove Public Storage for always being helpful. 👍🏻🙂🦸🏽‍♀️

Clean and great worker

I was intending to store with public storage but prefer not to have notifications sent to my phone or email. The representative never asked me and I did not understand that my unit number and pass code would be sent by both text and email almost immediately and I was busy moving stuff in. I am now moving my stuff out because they were unable to move me to a different unit for the same price.

The unit I reserved was fair but the facility has a 'broken' exit gate and the restrooms remain closed for covid19, tho the restrictions for these facilities have been lifted with utilization of a cleaning protocol. The prices are not upfront and clear. The sale I took advantage of is great, but I could have saved $40 (basically the whole suprises cost/3x what i expected to pay) had these additional fees been clear. Bring your own lock and insurance.

Robin is absolutely fantastic! Outstanding customer service and helped us find the perfect unit for our things so we weren’t paying for space we didn’t need.

Very quick and easy, Robin was extremely helpful

Robin was awesome and got me a unit right next to the rest of my family. Very nice and clean

Melody was very helpful explaining everything and making sure that my needs were met. Thank you!!!!!!!!!!!!!!!

Great deals and service!

Great service!

Robin was the best help. She was all alone and it was very busy. She was so calm and courteous and answered all my questions. Nice clean facility. Easy to access.

Staff is very helpfull and love the size of storgage units

Melody was very nice and made sure everything was good to go before we finished up and the facility is in very good shape! Very secure property! 👍👍

Shawn spent a great deal of time helping us select the best storage space. He is knowledgeable, friendly, and very patient. We selected this facility largely because he and Stacy were so helpful. We stored our home goods for 4 months and it couldn't have been better. The storage unit was clean, bug-free, dry and easily accessible. The overall facility was cleaned regularly. We recommend it highly.

Edwina was amazing! She was incredibly friendly and helpful when I needed to update my account information. She’s a keeper 😁 I’ve always had a great experience here! The staff is always so nice and welcoming. Highly recommend!

Sam was friendly, enthusiastic and made the renting process completely smooth and easy. Sam covered all of our questions without hesitation. Would easily recommend.

Lynnette at Public Storage in Maple Grove is great!! She got me in & out of there quickly, showed me the unit/around the property & answered all my questions. The building is very secure, clean & well run. Thanks again Lynnette!! :)

I had a great customer service with Melody today. She was polite, professional, and helpful.

I called into the office a couple days ago to ask them if they could lower my bill and to my surprise they were able to lower it a $59/mo! The gal I spoke with was very friendly and professional. I do wonder why my bill was so high in the first place, and why I wasn’t offered a refund for overpaying for a full year, but I’ll take what I can get.

Lynnette was great. Helped make sure that I got the unit that I needed.

I was under the impression I was going to be paying way let for my storage but then got hit with hidden fees like the lock and insurance that you have to get

Edwina good job

Nice clean facility very helpful staff

Very personable, friendly and helpful Edwina

This public storage place is a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Sam you are alright. Ellie you and your excuses for not being able to work with somebody as a DM is unacceptable, unprofessional, and just plain wrong. You brag yesterday about not wanting to lose a customer yet you are unwilling to work with someone to help keep them regardless of their circumstances. All about the money..........So unprofessional......

Lynette, Sam & Melody were all very helpful & it is an impeccably clean place.

Edwina was amazing to work with. Very informative about the spaces and showed us how to use all the features. Very clean facility.

The service was excellant. They were very relaxing and friendy peoples to talk to and very professional!!

She was very friendly and helpful

Excellent customer service and the storage area is immaculate. I actually got a brand new unit. The one thing that i don't like is having to get out of the car to let the gate up after, so you are entering the code 2 times to get out.

Came here to check into storage units, had a great experience very smooth and simple. Sam and Edwina did a fantastic job! Highly recommend

Kristy and Lynnette were both very knowledgeable and helpful. They eased my worry about getting a storage locker and making sure I got the right sized locker.

Incredible service incredible facility!

Wonderful experience

Sophia and Edwina are so sweet. Thank you ladies!

Really nice people and very easy to deal with… Highly recommended!

The people. Working there are Great

This is my first experience with renting any sort of public storage and I would HIGHLY recommend this place. Sophia and the other workers there was very patient and helpful and made sure I was getting the right amount of space for the right price.

Staff was very friendly and security is top priority.

Great location. Super clean. Pricing is easily half of some others and Sophia is a doll

Edwina and Sophia did a great job with my requests and served me 5 star***** customer service. I requested an end unit, and got it. Along with other services I requested, they made 'things' work for me and my needs. I also want to make sure to mention that Kristy, at the Lakeland location in Maple Grove, has great* customer service skills, as well. Thank you Public Storage!

Staff was very helpful in setting up two accounts. We were given a tour of the facility and entering the facility and accessing the sites were explained very clearly.

OT Shawn. Great service.

New publicstorage. I'm help construction !

OT was great.

OT and Sophia were very helpful, made the process easy and were a delight to work with.

Great service and helpful people!

OT was very knowledgeable and great communication. He explained about keeping the storage safe.

Shawn was absolutely amazing. He made the whole process of renting a storage unit fun (and it usually isn't fun). He was super helpful and even talked me into an inside storage unit and explained his reasoning behind it. He just wanted to make sure I knew all the nuances with a storage unit outside and after talking it through, I realized an inside unit was best. All in all, I had a great experience and would love to work with Shawn again!

Ot was very helpful very funny and friendly Love this place

This property is beautiful. Shawn, Stacy and Sohpia are so friendly and kind. They even put a strap on the door. I am disabled and that will be so helpful for me to get into my unit. Nice nice people!!!

Shawn and Sophia we great help, I will be back!

Great service

Shawn and Sophia are great. very friendly and helpful always seem to be happy.

Shawn and Stacy were great! Very friendly and were able to answer my questions and found a unit that fit my needs. Would definitely recommend.

I needed to downsize from a 10' x 20' to a 10' x 15', Shawn, Stacy & Erika did a great job helping me find a smaller unit that was very close to the one I was currently renting. Simple smooth transition, great customer service, nice work, thanks for all your help.

Excellent customer service! Shawn was very helpful the moment we walked in. Building is brand new and security is tight. Would highly recommend using this location as your storage space.

needed a climate controlled environment for my stuff, that was closer to my new home. Found this place, Shawn helped out with size and location of unit. Very clean and well run facility.

Clean, secure storage area. Shawn was very helpful during check in and after.

It is great working with Shaun and Stacy.. The new storage facility look great..

Love working with Shawn and Stacey! They care so much much about their customers !

Stacy was/is very friendly. The facilities are very clean and I will most definitely recommend this public storage to my friends and family. Public Storage # 25549

My husband and I needed storage not just once but twice and we were very lucky to have Shawn help us both times. Shawn is very helpful, respectful and great at what he does. He explained everything and helped us get the best deal! Shawn is the person you want helping you find the right unit. He doesn’t rush you or pressure you into any thing. Thank you Shawn!!!!! This place overall is very clean and well taken care of.

Shawn & Stacy were excellent. They were super friendly, very professional, & they explained everything to me thoroughly. I highly recommend coming to see them for any/ all of your storage needs.

Great new space and Shawn and Stacey were great

Great new facility, Shawn was great help, 5 stars!

This place is the only place to store my stuff. Love shawn and and stacy.

Had a great experience getting a unit :) thanks OT

Shawn and Lisa were amazingly helpful in transferring my unit.

Shawn was amazing give this man a raise seriously his performance was beyond my expectation. I hope I do more business with him in the future.

I had the best experience with Shawn on what started as such a rough day! He helped me everything I needed and more! Thank you for the great customer service!

Do not rent here your money is better spent elsewhere no regard for your own private space. The whole point in renting a unit is to be able to be the only one to access it. Apparently if the company wants to cut your lock off and put a new one on they can. They can even take your whole door off leave it exposed so anyone around can steal your things to replace the door all with less than a weeks notice. They don't care about your items they will do what they want and invade your privacy. When I asked if my items are damaged what would be done I was told that things get damaged and it's not guaranteed they won't be. I paid for a unit so that only I would have access and apparently that isn't the case. The only good thing about this place is Shawn he is very kind other than that take your business elsewhere.

It's a place to put your things, but beware of the extra costs they try to rope you into. They try to fast talk you into their insurance (you HAVE to have your stuff insured,) and even if you have renters insurance, they'll try to convince you it's not enough unless it specifically covers storage units. There's a list of twenty thousand questions you are supposed to be able to answer to determine if your insurance passes their test. Then they try to make you buy THEIR padlock for $20, like any ordinary Master padlock isn't heavy duty enough. Your first month's rental might only be a dollar, but there's another $24 due for "administrative costs" (for having the person on duty help you?). Ugh. Practice up saying "No, thanks" before you get there. You're gonna need it.

5 stars isn't enough for this place. Needed a space to keep some things in the middle of moving, and this place was fantastic. Love the climate controlled units so that I don't freeze my gawrsh's off if I'm moving stuff in the cold. Would definitely recommend. Google - Why can't I rate higher than 5 stars?!

Great service.

Kristy is great!

I used this facility for a year and had great customer service when starting and ending my lease. Shawn was amazing prior to my moveout. He went out of his way in helping with everything I needed and answered all my questions! Definitely recommend them!

Shawn and Sam helped me so much,thanks for everything! Great wonderful customer service, will recommend to everyone!

Shawn has always been so friendly and helpful! Thank you so much Shawn!🙏👏

Went above and beyond. Helped me look for an item. Friendly and accommodating.

Shawn was very helpful and friendly during a hard day of moving. Very clean and easy access to storge unit.

Kristy was awesome...super helpful in a stressful situation!

I have had a very nice experience with Public Storage in the 5 years I've used the facility. Sam's customer service was great with my move-out details. I would greatly recommend this location.

Shawn was very helpful and gave very useful information. He was able to help me with all of my questions. Overall, it was a great experience and I will be recommending this location.

Very helpful and friendly. Shawn made sure we had everything we needed even a rolling cart. Great service here.

Lucretia was so amazing helping me and my mom get our storage🙌🏾 she's awesome 👌🏾👌🏾👌🏾

Extremely helpful, definitely recommend for all your moving needs!

I've had several units at this facility for the past 15 years. It used to be great, but it started going downhill during the past 2-3 years. It's dark, dirty and a lot of things are in disrepair. (Good luck finding a cart too. They only have one for the whole place and it's always missing.) Recently, one of my units was burglarized, along with many other units in this same facility. I found out from the investigating Police officer that their security cameras weren't even turned on. This place kept raising my rent year after year, yet the quality kept getting worse and worse. As a result of this latest incident, I moved to a better place. Do yourself a favor and look elsewhere.

Great place for service and i love the climate control units!

Our second floor unit was emptied out by a Burglar. We have had units with these losers for years and never expected this! We had purchased their insurance and when we made a claim we were told to prove that we didn't empty it ourselves! 10x15 heated unit stacked 8 ft high. About $20k to replace. Do not trust this company with the security of your property!

Very quick and easy service and accommodating employees at this location

Friendly good customer service. Great prices

Great experience

Reeds the best. He helps out alot. Cleans up. Very polite. And i love the heat.

Debbie is the best manager.

Chez and Reed, the most helpful people I could ask for

Five stars isn’t enough for them great service clean and reliable

I love this place.

Bad!

Stopped in to make a payment shay was very pleasant as always

Katiyanna was great! Super helpful and made the check-in process super easy! Chris was great before hand keeping me informed too!

You guys are the best at this public storage Love .the .cleanliness Thanks montrell and shamona

Place was very neat and clean. The staff guy Montrell, was very respecful and professional. Thank you.

Great location. Montrell had great customer service and made getting a storage locker super easy.

Needed some space for a few months for our business while we wait for warehouse and this place was perfect. Great service from Montrell at the Maple Grove location off of Zachary. Called me to make sure I didn't have late payments and anything else I needed. When we were done with the space we got a refund for the rest of the time that we paid for! Highly recommend!

Chris and Montrell Are pretty great together I know if Chris is not there Montrell can be counted as a go to person

This is a great public storage

Chris was so awesome and a pleasure to have helping me. He made sure i got the right size i needed.

They are renovating this location right now, so it looks different and slightly barren, but it's a positive change. I was worried at first but they are working on streamlining all communications via e-mail (to let you know what's going on even if it doesn't directly affect your unit specifically). Overall nice place, no problems besides needing to fix the elevator door and locating the carts on occasion - which they are responsive about. Good rates and I'm glad to have kept my stuff here for the last year. Thanks!

Chris was amazing and helped me save a ton of money with the deals he had available. Definitely recommend this place instead of uhual.

You reserve a unit and they rent it out, they probably think they're the only ones with storage, wrong!

We rented a 10'x30' unit the second week in June intending to have the unit for 2-3 months. About a week later we received a letter that they were going to tear down that section of the storage facility and that we would have to have everything removed by the end of July. Multiple calls to the manager went unanswered for weeks. We finally worked out a move into another unit across the lot, but it was a scramble because it meant coordinating yet another move that we did not plan for. They didn't cut us a break on the rent for our trouble, either. I can't believe that they didn't know about the demolition at the time they had us sign the original contract. Very poor business practice and horrible customer service.

Walked in yesterday as Montrell was explaining fhe rental process to a customer my brother... He explained how moisture and smells could get into the units omg i told my brother you better get it we didnt buy one but we might have to if we sfay longer then the 5th

Everyone I’ve met at public storage has been great! Chris will go above and beyond to make sure his customers have everything they need!

Montrell was very helpful and welcoming. He gave a walkthrough to my reserved storage unit and other ones that I wanted to look at. He has a sense of humor and is a patient man. He talked about precautions to take to keep items protected from condensation build up, water damage, while in storage.

The customers service was amazing they helped me with my boxes to the car.

Patrick was great in helping me select what size storage I needed. He was very nice

BRAVO TO CHRIS, SHE IS A GREAT EMPLOYEE.

To pricy

Neil and Corey did a wonderful job great customer service nice work

Worst place ever!!! When we moved in the person at the front desk smelt of weed! Who then proceeded to open as we found out the wrong storage unit. We came back the next day to continue our move-in and our lock was cut off because we "didn't pay for that space" Once he realized his mistake "still high" they promised things would be sorted out. I have received emails confirming we have moved out of our unit but zero emails or calls telling us that our records have been updated! I live in a different state and have no clue if my things are still in storage - because this place is a shitshow and no calls back!

NEVER RENT FROM ANY PUBLIC STORE FACILITY! THEY LIE! When I called to reserve a unit I was told that I would pay per day on the month I moved my items. Based on this information I reserved a unit. On the day I showed up with my house hold items I was told that I was required to pay the full amount regardless of the day I removed my items. After speaking with the property manager, Chris, and his boss, Lauri, I was told that I did not have to pay the month of January because I moved my items out on January 2, 2018. When I received a January bill I called asking if I was required to pay the bill and was told no. When I receive a January bill reminder I called again, this time speaking with Patrick, and was told there was a note in my record stating I didn't need to pay the January bill. Then in February I received a collections notice. I called the main line with my concern and asked for the number of location and the district manager to which they refused to give me. They would only give me the collection agents number. I called the main line a second time and this time was given both of those numbers. I called the property five times before I was able to talk to someone. Only for Chris to tell me there are zero notes regarding my January bill. I have called the district manager seven times only for him to call me once back. I'm being ignore and lied to. NEVER RENT FROM ANY PUBLIC STORE FACILITY!

Great people. Super helpful and knowledgeable. Fast and easy to rent. Would recommend to anyone needing a place to store stuff!

Fantastic service! I’d only buy boxes from Chris! He always is so friendly and helpful!

My car broke down and they were very friendly and let me get iit going even it stayed over night

Friendly service 👍🏽

Very good experience Chris was very polite and quick with helping me out. Would definetly recommend public storage

Have tried for two years to get them to fix hole in door of "climate control" storage, with no luck. Now have furniture, paintings, etc. wet, ruined, & moldy!

Very satisfied with my public storage managers Chris and Patrick at the Maple Grove location. I forgot my lock at the location and they made sure it got back to me so I was able to lock my storage unit. I really appreciated the professional help and service.

Christian did a great job getting us set up with a new account, very accommodating to our special needs.

This place is awesome.

Patrick was very helpful to me and my mother! Great customer service, absolutely wonderful.

Patrick was very helpful with getting me a gate code and he was very pleasant.

Patrick was great! He answered all of my question and let me know what I needed. Great customer service!

Wonderful and knowledgeable service! I'm looking forward to doing my business here!

Need a box to put your stuff in? Here you go.

Loved it. Chris makes the process very easy and his easy going attitude is nice! Bang up job Chris!

I can't say enough good things about this place. The staff, (Chris, here's your shout-out), are courteous and professional. The security they have in place helps me feel comfortable leaving my work truck there. The entire lot was clean and very well maintained. I give this place 5+ stars.

The Gentleman at the front desk was realy nice.Had a good customer service experience..

Chantell is awesome

Best place ive ever stored at, easy and clean

Jerry and staff are outstanding. I highly recommend this property.

Jerry is wonderful to work with and very efficient at getting you through the process. Look forward to seeing him each season.

Jerry and Jan made the move in process extremely ease and hassle free. They have been Great to work with.

Jerry and Jan are both very nice people! Jerry is always very helpful.

This is my 2nd Storage Unit Rental within this location. There was some confusion, but it was all straightened out. Jerry has been very helpful throughout the process. I'm glad he still has time to play some golf along the way.

Jan/Chantelle are great, wonderful help !!!! 5 stars

I would recommend either the Public Storage in Brooklyn Park on 73rd or the one in Maple Grove on Zachary Lane. I had to use both Today and Chantelle in Brooklyn Park and Jan in Maple Grove were ROCKSTARS! They both did whatever they could to help me get a storage within my price range on the fly. Not to mention it was climate controlled and close to the elevators! Thank you so much! Your staff is professional and goes above and beyond!

Without a doubt, this location is one that I would recommend to anyone with storage needs. The help I received from Jerry and Jan was very helpful in determining my size needs and what merchandise I could easily purchase at their location They saved me alot of time and energy with their guidance.

Jan and Jerry are great. Clean place, Good Value.....and very responsive to my storage needs !!!!!!

Terrible customer service and dishonest manager

Jerry is INCREDIBLY helpful! He made renting & moving in easy! Jan is there to lend a helping hand! Great location! Great people!

I've used this location for years, only because I'm not sure yet how I'm going to handle everything in there. My family had to move me out of my house while I was hospitalized. Anyway, I signed an agreement, yet they have been continually raising the price on both of my storage units. Sometimes every few months! They already charge way too much. Seems to me they should be giving people a long-term discount, not raising the price every few months. Also, one of my units is supposed to be "climate control", however, it has a 6+ inch hole where the black rubber weather stripping should be on garage door. Water has gotten in, and I'm sure there are mice, etc. in my stuff. I have called the 800 number several times, and talked to Jerry a few times about this problem. Have said if they are not going to fix, I want to pay the cheaper price on NON "climate control' unit. Dream on... I would NOT recommend this place for storage.

Jerry and Jan are absolutely Fantastic. The customer service you receive at this location is the very best experience one can could expect. Property is very clean well lit and level. Location has easy access in and out. JR

Nice facility but an over 40% increase in price in just over a year is outrageous.

Jerry, Jan and Beth are all very helpful and knowledgeable. They helped me pick the best unit and best terms to best meet my needs. The unit is clean and easily accessible. Thank you all.

Jan was incredibly helpful when we came in. She made the whole process easy and made us feel well cared for.

Jan went above and beyond to help me secure a parking spot for my vehicle. Have had good experiences with both Jan & Jerry.

Jan and Jerry are always very helpful and friendly for all my needs and question. Thanks guys.

Jan and jerry are always a pleasure to work with, will recommend to other. 5 star service.

WOW! Clean facility, knowledgeable staff. Jerry was so helpful! I would recommend this location to all my friends and family.

Very convenient off Hywy 610. I've used this facility for 9 years and have always been treated like family. I truly love the staff- Jerry and Jan, great job you guys see you soon... Y.B.K.👑

This place is awsome! Jerry is always great, so nice, remembers me every time im in! Ive been there a year now and im so glad I choose this location! The place is clean and well managed!

This is my first public review for any company and I am happy to say that I couldn’t be more satisfied with the service I received at the Public Storage facility in Maple Grove off of Zachary Lane. About 2 months ago, I had to move out of my town home because my lease ended and I couldn’t find another rental in time. For the first time in my life, I was forced to put my stuff in a storage center and had to stay with family while I searched for another place. The day before my scheduled moving day, I made the last minute decision to put my stuff in storage. I felt nervous and anxious because I had no idea what I supposed to do or how much it would cost etc.. After making several calls to storage companies, I spoke to Cameron who is the manager at the Brooklyn Park branch. Cameron Burnell was very understanding of my situation and he promised to help me get set up in time for my move the next day. Cameron recommended that I use the public storage facility in Coon Rapids on Robbinson Dr.. When I got to the Coon Rapids facility, I spoke to the manager there named Tequila who was extremely rude and unprofessional; she lacked basic skills in customer rapport and didn’t seem interested in helping me. I decided not to rent a unit from her and left the center feeling very disappointed and shaken by the bad experience. I explained to Cameron what happened and he was very understanding and promised again that he would help me. At this point, I was in panic mode because my movers were coming the next day to move my furniture into the storage facility and I still did not reserve a storage unit and my time was running out. Cameron recommended that I try the facility in Maple Grove. He told me that Jerry was a great guy who would really treat me well. Cameron was right. Jerry was VERY friendly, respectful, understanding, and funny. He put my anxiety at ease and helped me with every step of the process. I also met Jan, the other worker there, and she was equally nice and helpful. When I initially rented the storage unit, I thought I would only need it for 2 weeks, but I was wrong. Winter is not a good time for the rental market so I ended up renting the storage unit in Maple Grove for almost 3 months. Throughout this whole time, Jerry and Jan gave me the best service possible and always with a genuine smile that lifted my spirit which was really low during this period. I hope that I never again end up in the position where I am forced to put my things in a public storage facility; however, if for any reason I EVER need to use a storage facility again (for any reason), there is no question I would come back to Jerry in Maple Grove. As I told Jerry before I finalized my account last week, working with him and Jan was one of the few good things that came out of this difficult moving experience. Thank you!!!! to Cameron, Jerry, and Jan for your help and kindness at a time when I really needed it and will always appreciate it!!

Reserved online and spoke with Jerry right away to confirm. Jerry was great on the phone and very helpful. Met with Jan the next day to get set up. Jan was very pleasant and helpful with all our questions. Gave us a tour and got us all set up quickly. Very satisfied with the service.

Jerry is wonderful to work with I loved my storage unit experience

This place has always been very accommadating, close to major highways, affordable and most importantly of all, Jerry has ALWAYS been very pleasant, kind and helpful. I do not know his last name but he always has a smile on his face when I have walked in and sounds like he is smiling through the phone every time we have talked. I will DEFINITELY recommend this business to family and friends.

Wonderful Customer Service! Jerry and Jan are so sweet and always very informative!

cant say anything negative....friendly helpful counter lady......clean facility......good access....agreeable rates.

Good storage place. Has boxes and tape and stuff.

Easy and quick, thank you!

Jerry is always so pleasant and polite. Always friendly and seems on top of the world. Public storage is very lucky to have such a great employee.

Micky did a fantastic job in helping me get a place the I needed store my items. I was a walk in. And he took time to do everything that was needed for me. Thanks

So easy. Reserved online and was able to move in with in an hour. Jerry made everything at the location easy, fast and pain free for a quick move. Thank you

This is a great facility - clean and quiet. I had a good feeling about the place from the very beginning. That was several months ago and I still feel the same way. Jerry is so wonderful and very knowledgeable. Jan is just as great. They both provide excellent customer experience.

Jerry and Jan are great and always very nice and helpful. They have everything you need to store or move. They have funiture covers, boxes; even give discounts when you buy multible boxes. Been there on and off for many years.

Excellent service! Easily reserved a unit online and went over to inspect and sign. Jerry's information was very helpful and useful; he made the whole process quick and easy and with a smile. Unit and facility was clean and well kept. Don't even think about another storage facility if you are reading this - rent here!

Jerry was very helpful. The storage units are just what we wanted. Could have more lighting. Hope the rest of this experience is as good.

I would like to say thanks to jerry for all his help.You wont meet a nicer person.Good job thank you so much

All around great experience. Jerry was more than helpful towards all my needs. Even though we only stayed about a month I would return to that location if I ever needed storage again. :)

Jerry was extremely helpful and great to work with trying to ensure we had the right size unit. He is explained all of the reservation details - we are very satisfied with the service received. I would recommend this site to my friends. Thanks again.

Jan was super helpful and made it easy to rent! We rented at Public Storage because of her! Thanks Jan :)

Nice location, jerry the property manager was very nice and helpfull

I had a great experience. Jerry was very helpful in getting me the right storage for my needs. Jerry also explained and went over all the details for me. I will recommend this facility to anyone looking for a storage room.

Awesome experience, great service!! Highly recommend this facility!

It was an easy process to get started. Jan was personable and very helpful.

This facility is extremely clean and the staff is very helpful and kind. I would highly encourage anyone needing guidance or assistance in renting to use this storage provider.

We have a storage space at the unit and with the freezing temps our door was frozen shut when we went the other night. Jan went out of her way to help us attempt to get the door open. I appreciated her willingness to help us in any way she could. Additionally, we returned the second day and managed to break the key off in our lock in addition to having a frozen door. Jerry came out and helped us get the lock off, get the door open, and without him we are not sure what we would have done. We really needed to get to the items inside the unit. Thanks again to Jan and to Jerry for helping us. You are Great!!!

Jerry at Public Storage in Maple Grove is great to work with. He processed everything quickly and was easy to understand. On top of everything else, he is a very nice guy too!! I recommend this location to anyone interested in renting storage.

Got another storage space here and I couldn't be more impressed and thankful for my experiences here. Jerry is always so hlpful and informative. He goes the extra mile to make sure his customers are satistfied with the service they are recv'ing. This positive attitude makes for a experience. Glad to be continuing buisness with them. (02/03/15) Jerry is by FAR the best manager of any facility I have encountered. He is very informative, helpful, and always wants the best interest for his customers. He made sure to call every couple of days when I didn't come in to put my lock on my unit & he put one of his on until I made it out which was really helpful! Jan is also helpful and they both make sure all of their questions are answered and we are comfortable in our unit. I would defenitely recommend this storage facility to anyone looking to put their things in a storage unit.

Jerry and Jan are wonderful and SO helpful!! We have rented several units at this location and would recommend it to anyone.

I just checked in a new unit, and the experience was great. Jerry was very friendly and helpful and made me feel confident in the facility. Thanks!

Fantastic, Jerry is just fantastic, very attentive to the customers needs. I would recommend this location to everyone!!!

Always very friendly and helpful! Jerry was very thorough in explaining everything we needed to know about the facility. Jerry takes the time to know his customers and is always willing to assist me with whatever I may need. Thanks Jerry!

I have rented at the Maple Grove store for years. Jerry has always provided top notch service.

Jerry was awesome. He always was helpul. I did end up cancelling my storage unit though due to the price increase which I was not aware of when happened.

I use this facility whenever I need to store my camper. Jerry is always very helpful and accommodating. The site is clean and secure and meets all of my needs.

We have rented from Jerry at Public Storage for many years. Jerry gives customer service that is beyond our expectation. He ALWAYS returns our calls promptly. He is very competent and knowledgeable about the best price and storage area for our needs. He does an excellent job of maintaining the entire facility and the security is excellent.. We have been repeat customers because this facility is extremely well run.

Jerry the property manager was friendly, helpful, knowledgible, courteous, very quick at getting me signed up and down the road. Excellent customer service!

Very friendly lady

Very efficient service! Chantell was very knowledgable and helpful!

As everyone else has said, Jerry is fabulous!!!! He is the best facility manager I've ever met! Very helpful, courteous, knowledgeable, always has a smile on his face. I was helping friend find a storage unit on rather short notice. Jerry gave us the Grand Tour and explained everything about hours, access, security etc. I would highly recommend this storage location.

Jerry was very friendly and helpful. Moving is very stressful and he definitely helped to make one step so much better. I really appreciate having the process or quick and easy.

Mickey did a fantastic job helping me with the setup process. Location is in a great area and they offer decent prices than the other climate controlled units.

Jerry was very helpful and informative. The experience was pleasant. I wish you would tell people when they reserve a locker that you have buy your locks and the price of insurance. This has no bearing on Jerry and the experience I had at the location. Thanx Scott.

Great Storage Units! Clean and dry. Had two units there for six months.

Great Location! Super Clean! Great Manager! Jerry the on site Mgr, was very helpful in all aspects of the rental process. He was very polite and took the time needed to answer all my questions! Thanks Jerry and Thanks Public storage for hiring such a quality person!! Keep up the good work!!

jerry and jan are the gold standard for customer service! Transparent, straightforward, and pleasant.

This is the first time that I have rented a storage unit so this was all new to me. I needed a storage place quickly so I stopped in the office prior to renting the storage unit. Jerry greeted me with a smile and handshake and introduced himself. He brought me back to the space so I could look at the 2 units available and decide which would work best for my storage needs. He explained in detail the application process, insurance requirement, locks, monthly rates and how to enter and exit the facility. He also told me the days and hours that he works and to call him with any questions or concerns. How many businesses do that these days?? NOT MANY. Jerry gave EXCEPTIONAL service both onsite and on the phone. He made the whole process very easy which brought me peace of mind. I will highly recommend this facility to anyone looking for storage needs. Thank You Jerry for all your help. It was very much appreciated.

Stoped in to check on a storage unit Jerry was very helpfull and very professional and courteous. Seems to have a permanent Smile on his face, something we all need to do more often. Keep up the great job ! Thanks

I have been at public storage for a very very long time and every visit with Jerry has been pleasant and professional. I currently live over half an hour away from here, but to get the service the trip is worth it. I appreciate the reminder calls and the pleasant way I am treated. I am sure that when I vacate this unit I will know where to go if the need ever should arise again. If I were to have any issue it would be that the other locations are not as consistent as here. Oh and free storage sounds like a great deal idk maybe two years and get a free month...just a suggestion. All kidding aside Maple Grove is clean professional and thankfully the unit stays dry. All in all a great experience.

Jerry, the office manager on-site was extremely helpful. Prior to securing the new storage space, he brought us back to the space to ensure that it was large enough to hold our storage. He also explained in great detail the application information, the insurance requirement, the locks, monthly rates, discontinuing the rental and the process for entering and exiting. The space was exactly what we needed!

Jerry is very helpful and knows whats open on request. Tells you and shows you your options without pushing extra products too hard. You know your options....

We switched to a smaller locker today and Jerry was just super! I spoke with him on the phone prior to making the reservation online and he made sure I understood how the charges would be done based on closing the one locker and adding the other. He was courteous, friendly and got everything taken care of for us this morning right away. He provides awesome customer service and I would recommend this location to anyone in the area looking for storage!

Jerry is a top notch manager at Public Storage. He is always helpful, knowledgeable, has a great smile, and goes the extra mile to make sure you are taken care of. I was there one night making a payment before the store closed and my car would not start. Jerry stayed there an hour after closing and gladly helped me jump start my car, not to mention it was one of the coldest nights of the year. I recommend him to anyone for needing a storage facility!! He is the best!!

Jerry gave exceptional service both onsite and on the phone. Facility works perfect for my needs. Two thumbs up to this location.

As everyone else has said, Jerry is fabulous!!!! I agree with LaMara Holmes, best facility manager I've ever met! Very helpful, courteous, knowledgeable, always has a smile on his face and goes the extra mile to ensure you're happy and properly taken care of. I desperately needed to get a storage unit set up and drop off a full U-Haul truck on a Sunday evening right at closing time. Jerry stayed late and ensured I was taken care of. He had all of the paperwork ready when I arrived, showed me around and quickly took care of everything I needed. Jerry's absolutely outstanding, thanks Jerry you're the best!!!!

We have rented units at this facility multiple times in the past and will do so in the future if the needs arises again. The staff is extremely friendly and helpful as they helped in making recommendations and provided options that best fit our needs.

Fabulous service by customer service on the phone as well as on-site. The phone service agent kept me on the phone while I completed the online reservation to be sure it went through. On-site manager (Jerry) called within 5 minutes of reservation to confirm details and explain the process. Jerry was very helpful when I stopped to secure the rental - showing me the unit and explaining all the necessary info. Everyone is very proactive, polite, and enthusiastic about what they do - what a pleasure to do business with them!

Jerry & Jan have always done more than their job calls for, when it comes to taking care of their customers. They make a Huge difference. I probably wouldn't still have a storage unit there, but-Jerry and Jan have always taken care of my needs and made me feel welcome, along with appreciated. :)

Jerry was very helpful in selecting a place. The unit we had fit our needs. Should I need a storage place again I would use public storage.

We had an RV we needed to store and spent some time with the MG location working to accommodate our needs. Unfortunately, due to the length of vehicle, we could not store it in MG. The team was very accommodating and helped us to find another Public Storage location. Thank you!

Well run facility. The manager, Jerry, is very customer focused and is available for any questions or concerns should they arise. I highly recommend this facility.

They respond quickly and maintenance issues get resolved relatively soon. I chose this site for its location and its climate-controlled lower-level units. I've never had a billing issue or an access issue.

I have nothing but praise for this public storage facility. I make it a point to make my payment in person each month since the manager is one of my favorite people. I'm always advised on options for my storage needs and I'm also always greeted and treated with respect and most importantly, a SMILE! No complaints here at all.