Public Storage Self-Storage Units at 8121 10th Avenue North, Golden Valley, MN

Jim help me with getting a unit today he was very helpful and has amazing customer service skills

Lisa was fantastic helping me recover an item I left outside my storage unit. Fast and friendly service!

I've been using this storage for a couple years now and am very happy and satisfied. Thank you Lisa for helping me the other day when I came in to pay my bill. I so appreciated your patience, help and time.

Lisa and Jim are the bomb dot com Their facility IS ALWAYS CLEAN AND THEY ARE ALWAYS HELPFUL WHEN WE NEED HELP. I WOULD RECOMMEND THEIR FACILITY TO ANYONE WHEN LOOKING FOR STORAGE. Robbie and Kevin

We met Lisa at the 8121 golden valley location.She was awesome..great customer service!!!

Jim and Lisa were amazing!

Lisa and Jim were very helpful! Clean and nice facility.

Lisa was fantastic giving me the full tour and setting up my account. She gets full marks in my book!

I want to share this experience I had with Public Storage, so others don't fall into the same trap. I rented an RV Storage space in the Golden Valley facility. I recently vacated the space. I used the Public Storage app on 8/10/23 to schedule the move out date. I vacated the spot on 8/24/23. I scheduled 9/3/2023 as my vacate date on the app thinking I didn't want to deal with them having to credit the last few days of August. I had already paid for the month of August via auto pay. (I thought mistakenly that Public storage would prorate the rental rates.) I received a call on 9/3/23 from Public Storage telling me that I owe rent for the entire month of September since I entered 9/3/23 for the move out date. I did receive an email earlier confirming the move out and it just communicated to pay the bill that was due. I had no detail regarding balance due after vacate date. I thought they were referencing the bill that was paid via auto pay for August. Why did Public Storage wait until the day of the vacate to call me? I scheduled the move out on 8/10/23 24 days earlier. If I would have gotten a call even a few days prior to the vacate date I could have easily changed the date. I explained the situation to the person who called, and she told me there was nothing she could do and that if I didn't pay the bill for September of 220.00, they would quickly send me to collections, and I could never rent at Public Storage again. She told me that they couldn't rent the space to someone else for September since I had the date set at 9/3. Interestingly I moved into the space on 3/27. (not the 1st of the month). They also had my vacate information via the app 24 days earlier. I got the contact information for the district manager and sent him an email asking for help and of course I never got a response. Here is what I have learned. 1/ Don't use the app to schedule your move out. Talk to a person. (However, this is difficult as there is seldom anyone in the office.) 2/ Understand the terms. Make no assumptions. I have been a good customer to Public Storage for many years and would have expected at least be called or emailed back by the district manager. I own a small business and value my customers. If they make mistakes, I always help them out as I want them to be happy and continue to do business with me. Apparently not the case with Public Storage.

Clean facility professional people business orientated they know what they're doing I'd recommend this facility to anybody

Lisa was very patient and super helpful

Was great to work with.

Lisa and Jim were very friendly and helpful! The place was always clean. Overall very nice facility. Thank you!

I paid for this whole month it's only the 7th of the month today and I was vacated from my storage unit without public storage's permission. I wanted to exchange my key for another key but was told I could not because "I was already vacated" (without my permission and all my concerns addressed first). Communication with them was difficult because they were not in their office when I needed to speak to them and there was no phone number provided at the indoor entrance to their office. Multiple doors nearest to my storage unit was not repaired the whole time I rented there so I had to travel far to access my unit. Bathrooms had broken down facilities as well that were never repaired during the whole time I rented too. All these broken facilities management was aware of but nothing was repaired in the whole time I had rented with them. I hope to have my concerns addressed and to update this review.

This place is really clean and tidy. The check in process and maintenance was great. Was helped by this amazing lady, Lisa and she really spent time to make sure I got the best possible locker based on the number of furnitures I had.

Got help from Jim. Really helpful and understanding. Gave us a thorough tour of the features. Really appreciate his positive attitude.

Jim was amazing! Had a great experience with renting out our new storage space. Jim helped us find a unit that worked best for us, he is very knowledgeable and kind!

Jim was wonderful- he was kind and knowledgeable, and his service was exceptional. Thank you!

Jim’s customer service is top notch and helped us find a place right next to the garage for minimal walking. His attention to detail and kindness will keep us coming back to use his storage space!

Jim was a very helpful manager. He went above and beyond helping me store my snow plowing equipment. He helped me as there were even bumps in the road with door-size being an issue. I am very grateful to Public Storage for the service Jim provided.

I found the manager of this facility to be very friendly and professional. He listened to my needs and worked to provide a solution for me. I definately recommend this facility and the manager, Jim to anyone seeking storage solutions.

Lisa, is an incredible person and exemplary at her job!

Jim and Lisa are awesome and great customers service and great smile 😃 thanks for the wonderful service you guys rock

Friendly service!

Jim, Lisa and Scott are great, attentive, provide solutions and do everything possible to make things go smooth. Highly recommended.

Jim is great!

This is my second year renting a storage unit at this location and we'd highly recommend. Lisa was so helpful in walking me through the process and even followed up to see if everything was meeting our needs/expectations. We love this facility because it's reasonably priced, clean and easy to load/unload our belongings. I would highly recommend holding a unit online but completing the contract in person.

Thank you so much Lisa for taking time to answer all my questions you were so friendly and helpful even tho u knew I was t going to rent yet if I ended up renting I will definitely rent thru public storage

Jim makes the whole process easy!

Lisa helped me and my significant other out with all the information necessary to rent a storage unit and she has been great as far as customer care and providing us with what we need to do. It's a ten fold hell of a lot better than U-Haul and thank goodness cause U-Haul has terrible customer service and just bad service period. Thank you Lisa!!

Jim is fantastic I highly recommend working with him!

Jim was super helpful and found me a great space to park my travel trailer.

What reserve truck?

I checked in today for my boat parking spot and Jim got me into a bigger spot for the same price, as he didn’t have anymore left of the size I requested. He was incredibly friendly and great to work with! I will gladly recommend this facility and Jim’s assistance!

Move in went very smooth. Facility is very clean and bright. Staff was extremely helpful!

Great facility with great customer service! Jim is awesome to work with and highly recommend this Public Storage!!!

Lisa went above and beyond at my check-in and was helpful with any questions I had along the way! Great service!

Unit is fine. But will not help when your rope breaks or all your handles o mn the door are rusted off. Be warned: they will plow all the snow in the drive up next to the units- feet high, and you will spend hours getting in/out of your unit in the winter. They also have increased rates by 47% since I began 2 years ago. Customer service is not great..

I have rented with the Golden valley Location for a few months and have has nothing but trouble. Firstly my catalytic converter was stolen in the few short weeks we were parked in this gated 'secure' lot. At least one other RV we saw also had there converter stolen. Didn't look under every vehicle because of snow. Secondly it took weeks to even get access to the space as it was not plowed. Public storage promised multiple times to have it plowed I would show up not plowed and a pile of snow too high to drive my rv into. Resulting in us going home and trying to get someone to call us back which was not fast or easy. Lots of excuses and now a very expensive repair and no confidence in their security. Think hard before renting here.

Very easy and helpful check in and move in.

Lisa was awesome!

Nothing but good things so far! Jim was so nice and explained everything that’s needed to know so well! So glad I picked this location! :)

Lisa and Jim are just great very friendly people. Thank you for all your help.

Was exceedingly impressed with Lisa’s knowledge and helpfulness. She took the time to answer all my questions and didn’t rush through anything. She was professional, thorough and friendly!!

Great location! Easily accessible and the service manager Jim is super responsive, professional and experienced! Highly recommend!

Just started a rental agreement. Jim was more than happy to answer questions or concerns I had.

Lisa was great!

Quick and friendly!

Jim was fantastic getting me set up with my unit. Highly recommend!

Lisa was very helpful and amazing. Best customer service I’ve experienced in a while.

Jim & Lisa were super friendly and helpful. Stored my camper there.

Lisa is absolutely phenomenal and very helpful!!

Lisa was so helpful with all the information and all the answers, and she took her time to explain

Lisa was amazing! Made everything nice and easy.

LISA is Soo awesome and super helpful. Had a pleasant time working with her.

Lisa was awesome! She took care of every tiny detail and got me set up very quickly thank you Lisa!

Lisa was very patience with me when I screwed up on my storage spaces.

Jim and Lisa were always very friendly and helpful. The space worked out great!

Lisa was very helpful and thorough

Jim and Lisa were AWESOME! Always available to help and returned phoned calls ! THAT was huge....follow through. Thank you . I will return and recommend.

Jim is awesome. He reached out to me and resolved my issues. Thanks Jim

Lisa was very helpful

I had a great experience, Freindly and professional!

Jim was great! He explained everything thoroughly, showed me the available spots to choose from and made the process quick and smooth. Their price was very good for an outside parking spot as a matter of fact the lowest of all the Public Storage facilities I checked. Thanks again Jim 😀

Very helpful and a great guy

Jim has been of amazing help and helped me in the whole process...It felt very easy

Jim went beyound normal customer service - all with a smile! Fate even enhanced the experience. Jim kept track of details and I was pinky sworn on all docs! Happy for my camper and me!!

Lisa was incredibly helpful! Great service. Highly recommend!

Jim was an absolute angel. Very friendly and helpful.

The person who helped me was very knowledgeable and professional. I loved dealing with lisa , I really appreciated her showing us around the storage area. she was fantastic, and great. Thanks for your help Lisa. Lisa is the best

My partner and I walked in to look at available units today. Lisa was so helpful! She was so patient with our millions of questions. Her people skills are top notch, and she has a wicked sense of humor! Keep up the great work Lisa 💜

Scott and Jim did a great job helping me rent my space

Jim was a great help today with my outdoor parking needs. Thank you so very much. You’re the man!!!

Jim was a great help with all my questions I had about prices and locations. He also helped make sure I had everything I needed for getting my stuff moved. Would completely recommend to anyone who needs to store their stuff. Awesome!

Honestly I’ve never had a better experience! Jim is so helpful and knowledgeable. He doesn’t make me feel stupid if I have questions. He’s quick, witty, and the company is really lucky to have him. He’s an asset for sure and deserves a raise

Jim helped me move out quickly within 10 minutes!! Amazing service! Thank you!

Jim was awesome. He helped answer all my questions and made me feel very satisfied with my decision to use this facility. The moving out process was very simple to do. Thank you Jim and Lisa.

Jim was wonderful to work with! Knowledgeable and helpful with finding me the perfect storage unit for my needs.

We had a great experience and appreciate the customer service provided last minute

Truely appreciated working with Jim in the Golden Valley location, it's rare to get such a high level of service these days

Jim was awesome he provided me all of the info about the rental process and guided me through the access process he took me on a tour of the building also his customer service he went above and beyond to make my rental experience ⭐️ ⭐️⭐️⭐️⭐️ Thanks Jim!

So far, I’ve had a wonderful experience! Jim made the whole process so painless and simple. Was able to get in and set up my storage unit in 15 minutes and left with all of my questions answered! The app is also a great feature where I can look at my account as well as use contactless storage!

Lisa was amazing, very helpful. Great customer service.

Jim and Lisa are amazing they made my day

Really happy with this storage unit! I had a question about my rent and Lisa got it resolved right away. Very clean facility and great customer service.

My experience at Public Storage Golden Valley was amazing! Sam and Dion helped me today and they were terrific. Some of the best service I’ve received.

Jim helped me out today at public storage in Golden Valley. He was very patient with me and explained everything perfect and answered ALL my many questions. I don’t think Jim knows it , but he really made my day! 5 stars for Jim….

The person I dealt with was very knowledgeable and professional. His name was Jim, very down to earth. We need more people like him, happy enjoyable. I really enjoyed speaking with him, I appreciate him showing us around the storage area. I could spent the whole day with him. He was fantastic, and great. Thanks for your help Jim.

Jim was very professional and helpful at the Golden Valley location! His friendly smile and demeanor was very welcoming.

My storage unit.. big.. discounted half off. Jim.. the guy behind the counter.. pretty cool dude.. enjoyed our conversation.. and because I'm having problems.. he's awesome enough to help me clear my problem..appreciate the help.. can't wait to endure ur conversation again.. thanks again jim.. 5 stars

Jim is so helpful & personable! He solved my issue speedily.

I was impressed by the quality of service I received here! Jim was such a pleasure he was extremely helpful and went above and beyond to help me get settled. Clean, convenient, and great price. I am very glad I chose this location from any other. Jim definitely brings the quality up here he’s an great asset!

Place was clean, well lit and Jim was very friendly and helpful!

Jim was extremely helpful and friendly. He took the time to understand my storage needs and recommend the right size. The property is clean and well lite.

Put in a request at 11pm at night. 9:30 the next morning got a call and was able to get into a unit within hours. Jim was super helpful and informative.

Fantastic and efficient service! The employees, specifically Lisa, were extremely helpful in assisting my family and I in procuring the best storage unit in relation to our family's needs! Thanks!

Excellent service by Alicia!

Jim was wonderful and a great help when we werent happy with our initial assigned unit. Facility is beautiful, new and very clean!

I was able to quickly find a great sized unit at a great price. Jim was extremely helpful and friendly.

Alicia Was very nice and hopeful Thanks you so much

Alicia was very helpfully.

Great working with Jim. Super helpful guy.

Alicia was helpful

Alicia was very helpful!

Sam helped me get everything set up , I was well pleased with the services

So far so good friendly staff good prices

Friendly on site staff

Glad I stored my items there with the security, service, and price.

Excellent staff. Great storage facility!

This place is the best!!! Chauncey was so helpful and walked through everyone of my questions I had. He made it such a great experience that I got a storage unit today instead of later this week. Thank you for all your help!

Pleasant and easy experience. Chauncey and Chris were very helpful with setup. Facility is clean and easy to access as well.

I’m new to town and came from humble beginnings, service here made me feel right at home and made my transition smoother than I could ever expected . Thanks guys 😊

Super convenient and affordable. Staff were really helpful and friendly.

This location is great! Chauncey, the store manager, has been extremely helpful and friendly. He is very polite, patient, and provides excellent customer service. The facility is clean and neat. Would highly recommend if you need storage!!!

Great experience - especially customer service. If you’re looking for storage this is the place to go! Chauncey was great to work with and incredibly helpful.

Chauncey was great! Great prices and service!