Public Storage Self-Storage Units at 7921 Eden Prairie Road, Eden Prairie, MN

Craig was very professional, personable, and knowledgeable!! He answered all of my questions, and made me feel at ease with the process. He even went above and beyond to find me a space that would fit my needs at a different location. He’s a great asset and he’s the BOMB!!!

Staff was great, helpful and informative. Very clean and secure place

Nice facilities great staff

Need storage for a move. Quick sign up online. Storage unit was ideally located within the complex. Easy in and out. Felt secure.

Great customer service as well amicable welcome back. Fun to talk & made my day

Rented a space here for over a year. Great experience all around! Personnel. In particular, Craig, treated us right and we always found someone available when needed. But rarely needed anyone because the setup is really self-sufficient. Everything we needed, including good lighting everywhere!!! Will use this place again if the need arises.

Stony was very helpful.

Craig and Amanda were very helpful.

Craig was very helpful

Stony was a HUGE help for me!!! Much appreciated!!!

John is amazing & helpful!!

Rented at EP Minnesota to store a car for winter. 1 week before end of term i started my car so I knew I would be able to get out before end of month. Sure enough, car didn't start one week later! Craig the on site guy helped me navigate my situation and was super reasonable with me. I will absolutely rent here again.

Craig was very helpful & welcoming!

Craig was very helpful with my move in process and answered all my questions and fixed anything that needed to be fixed VERY quick! Thank you!

Craig did an amazing job explaining and I'm looking forward to the experience with public storage.

This location is AWESOME! Craig went above and beyond to help me with NY needs and a transfer to another unit to save money!!!! Top notch service!

I really like working with Craig. He so nice and so friendly. He is a credit to your company.

Craig is absolutely the best at custom service and made getting an additional unit painless and easy. Only took me about 5 minutes. Very pleasant and professional with a great demeanor. Highly recommend this location!! Couldn’t be happier. Thanks Craig!

Horrible experience. Customer service completely useless. Made a reservation to move in. Day of move, no one was there to let me in or give me any info. After trying to locate someone for about 45 minutes, customer service over the phone told me to go online and make an e-reservation instead. I did so. Finally got a unit number and gate code. Typed in the gate code and the gate got stuck partially open. I call customer service for the 5th or 6th time. Get put on hold, again. All this time my movers are waiting and charging me by the hour. No one comes to fix it. I am forced to find a different storage company. I call to get a refund and they won't give a full refund because its, "in my contract" that the initial $29 fee is nonrefundable. So basically, I paid $29 to spend two hours chasing my tail and to reserve a storage unit I never even got to lay eyes on. Not to mention the extra $ I had to pay the movers for their time. Avoid this company if you can.

Craig@publicstorage was great and very helpful. I had a great experience during my move and this was a very easy way to help with the move.

Very helpful! Clean!

Dan was phenomenal in his customer service skills. 👏

Very friendly staff. Grounds are clean.

Stony is a great employee! Has helped me twice and always with a smile!

They’re just great here! Super place to store your stuff. And they call you if you forget to pay!

Great service, easy access, clean grounds.

My lady friend passed away last November and I was forced to move her things out of her apartment into a storage locker in mid-December 2022. I picked Public Storage in Eden Prairie because it was close and they had a 10x20 climate-controlled unit available for $207 per month. The first issue was that the florescent light was flickering and almost out. I repeatedly asked Dan, the property manager, to have it replaced before I moved things in. He repeatedly promised that he would take care of it, but that never happened. Then he told me to bring a power cord and my own lighting, so I did. Last week I met a different Public Storage man in the hallway and asked about the light. He said that they had been permanently turned off all storage locker lights, and added that it was against their policy to let customers use power cords and electric lights. He told me to use a flashlight, which is ridiculous. It’s April 28th 2023 today, just about 4½ months since I rented the storage locker, and yesterday I received an email stating that my rent is going up 35% to $280 as of June 1st. I called and complained, but no one cared. I was told it’s a month-to-month rental and that they can do anything they want to with the price. Public Storage is the worst company I have ever dealt with. In my opinion they are completely unreliable and corrupt with greed. Once the probate court allows me to clear out the locker, I will never use Public Storage again.

The process to pick out a storage space was seemless.

Just wanted to say Dan was a BIG HELP to me as I was trying to figure out the best way to get started and then ramp up to store what will be an entire household worth of stuff. Dan answered all my questions and offered some excellent advice given his experience. Bravo, Dan & Eden Prairie Public Storage...Thank You!!

Their business model is horrible. I see so many empty storage units and yet they keep increasing our monthly rate. I will cancel very soon. Keep it up until you have zero occupancy.