Public Storage Self-Storage Units at 14250 W Burnsville Parkway, Burnsville, MN

Excellent staff!

Pros: - Clean Units - Good location in central Burnsville - Staff can be reached during operating hours - Nice mobile app Cons: - Needs medium and large carts. Only 2 isn't enough during busy hours.

Extremely helpful and clearly went out of their way to help out.

Kenny was very helpful and made the rental experience easy.

Very clean units. The rental process is very easy and our unit was ready to go for us within 24 hours. Gaining access to the building is easy using the app, though sometimes the remote access chooses not to work. Not a big deal - you can always enter using your access code. I wish I could give 5 stars, but they only have two carts for people to use. If one (or both) goes missing you are in big trouble if you need to move things up to the second floor. This has happened on multiple occasions which has been frustrating. Seems like there should be more than just two.

Managed decently, but prices are constantly going up, once you have a unit. They end up higher than other places, or what you'd pay getting a new unit. [Edit] Manager of one of my units called today and canceled my rate increase for 6 mos, for my two units. This was a considerate thing to do and likely brings the rent closer to market rates for an equivalent size unit.

Lacey is incredible! She called me...she set me up...she showed me different spaces to choose and even helped me set up my gate entrance app on my cell! She is fantastic!!!!!

We've been utilizing the parking storage at this location for over 20 years. We've had excellent managers (since then), and our current manager Lacey hands down has been the best. She's customer service oriented, thoughtful and professional.There's no need to shop around when you're in need of a storage space if a respectful relationship and professionalism is your premier reason for renting a unit at this location.

I was in a tight spot to get into my storage and needed urgent access and Lacey was able to help me out quickly and efficiently! She was so helpful I am very grateful for her flexibility! Thanks again Lacey

After unexpectedly losing my housing stability, I was relieved to find an affordable unit that would be the right size to store all of my things, including a lot of art supplies, until I was back on my feet. A year later, I moved and was able to begin removing things from the unit, including these art supplies. They advertise these units as "climate-controlled", but when I walked into my unit it was like walking into a meat locker. All of my tubes of acrylic paint were ruined by the freezing temperatures. My art is my livelihood, and with the moving expenses I just went through I cannot afford to replace these paints. I can't believe a unit advertised as climate-controlled would allow the belongings of people to freeze in the Minnesotan winter.

The on-site manager, Lacey, is very helpful and resourceful. I’ve always had a very pleasant experience at this location. Thank you very much, Lacey!

Horrible service, got a chair stolen they did nothing about it even with insurance. Tried to call Lacey never picked up. Don’t come here

Friendly and informative. Have used this location in the past so returning due to great experience.

So I vacated my storage unit & gave notification via the Public Storage app & i also talked to management on June 25th/June 26th. However, they did not get around to actually vacating me out of the system. So I called back & spoke again with someone who eventually vacated me in their system on July 4th. Its a total scam so they can send me a bill for another month of $131. Because I'm there and I wasn't vacated until July 4th. It's a good thing I took pictures of my vacated unit on June 25th and screenshots for these crooks. Horrible business ethics I do not recommend trusting anyone working @this facility.

Above & beyond!!! Lacey is absolutely amazing. Very seamless process, she's great!! I wouldn't trust my boat anywhere else! Thank you, Lacey!!

The customer service is great validated my needs and made me an apt on the spot no waiting for a unit

Lacey was great, the space was safe, secure, and clean. Highly recommend

Been there for awhile. Sadly to say the prices keep going up without notice. Im packing to move 🤔

What storage company does not have a garbage dumpster for their customers to dispose of things in? This storage is the only one I've ever had that didn't have a trash for the customers.

I really appreciated the good costumer, I was helped by a young lady named lacey harris

Always clean and quiet!

Andrew was incredible. He made everything so easy

Andrew did a great job explaining my options.

Andrew was very helpful with finding my storage unit and getting it set up. It’s a very secure and I feel very comfortable leaving my things there

Andrew was awesome, efficient and fully prepared as well as respectful and friendly! Glad I'm here!

I worked with Alex at this facility and he was so helpful! I rented the first unit but was unsure if I needed a second and at the last minute I found out I did need the second unit and Alex went above and beyond to make sure I got the second unit before he left for the day. He saved me stress, more money, and made sure I had a safe clean place to store my items. Thanks Alex!!

Do you have a heated space for a 2014 Mustang convertible? If so, cost?

Great customer service. Alex is awesome!

Great location for storage. Convenient, accessible, and secure. The manager Alex is awesome to work with and is all about creating a great experience for all customers.

Absolutely amazing. Clean welcoming environment, very affordable. The staff are amazing especially Alex. He is one of if not the best I’ve ever worked with at Public Storage. I would highly recommend this location specifically. #loveit #publicstorage

I rented this 15x25 unit on the top floor and unfortunately I was not satisfied with it because of the lighting and I needed a unit with better light coming in. I vacated the next day because of this. Usually PS does not give refunds, but Alex provided me a full refund because he understood my situation. I am very grateful.

Alex has always taken the best care of the facility and his clients, he has a great attitude and care for his clients as well as great work ethics. I would never hesitate to recommend him or the facility.

This location is awesome. Alex is very friendly and knowledgeable and made the whole process extremely easy! I would definitely recommend this location for your storage unit needs!

This place is very clean and safe and also very helpful. I had an airbud fall under someone’s else’s storage door and Alex at the front desk is so great. And thank you to the other customer who came in to retrieve it for me. All around great experience.

We have been renting a storage unit at this location for over 3 years. I never write reviews but Alex is so deserving that I must. Alex is incredibly professional and polite. And the storage facility is always spotless. I actually enjoy going there to drop things off, knowing that it is secure and clean.

Alex did a great job and getting me started at a public storage in Burnsville appreciate his kindness and his professionalism thank you very much Alex

Alex did outstanding job today.He deserves a raise and paid vacation time.Yours Truly Vincent Lee

My family and I have had storage in Boston, Sarasota florida, Brooklyn New York, Richmond, VA, Milwaukee WI and San Diego CA. MANY companies! MANY experiences! ...AND Alex and the three managers I have worked with in THIS location since 2007, Have been the very very best, on all levels. You name the storage situation, we have faced it. Many many horror stories in all those states. But Alex has physically lived in his apartment ON this property for many years and takes great great pride in the outstanding work he has done: 1. Top quality customer service 2. Excellent well trained staff 3. Immaculate always — hallways, driveways, rest rooms, office, drive up corridors year round! 4. NO security problems! 5. Excellent billing system. No problems ever. Alex is also a hard working, HONEST, decent, fair human being as well. He has been a true joy to work with ALL these years. We now have three 30 foot deep X 13 ft high units, and plan to continue to stay here.

Janice was awesome to work with. If your need to store something this is the place to go.

Great facility, I’ve been a long time customer. The office is always more than helpful which I’m certain comes from the exemplary leadership of Alex, great customer service!

This Public Storage would not be what it is without its property manager, Alex. Alex is kind, professional, yet personable. He has helped me and my family numerous times throughout the years of renting a storage unit here. I really cannot say enough great words about Alex. He was always timely with helping me and always went above and beyond whenever servicing others. His customer service is exceptional and is the reason I continue to recommend this specific public storage to others. Thank you Alex for all your help!

Alex was very outstanding.. helped with all the the items I needed for the storage.. just outstanding customer service.. definitely will be recommending family members to this location because of Alex ...

This is my first time renting a Storage locker and im lucky I found this one! The manager Alex helped me understand every detail and answered all my questions. 10/10

amazing service from alex

Janice was very helpful!

Alex was the best. I hadn't visited my storage unit in 3 years. I couldn't find my key and he helped me with the paperwork to get my key replaced. Once that was done, I found my key in my purse! Alex laughed it off, was very pleasant, and it didn't bother him at all that I just wasted the past 30 minutes of his time. Thanks Alex, for not being annoyed with me and being the most helpful! I highly recommend this location, pleasant employees and very clean.

Alex showed my everything! Positive attitude is appreciated, highly recommended

We are so happy with our storage unit. Janice was incredibly helpful. She found us the perfect unit for our needs and at a better price than we could find on our own.

I've been storing things at Public Storage - Burnsville for many years, but visit my space very rarely, as I live out of town. After losing my key and needing to gain access this holiday, Alex was incredibly helpful in guiding me through the process and connecting me to a locksmith to get to my unit. Even during these Covid-19 times, he went above and beyond to make sure I got what I needed and was very capable and pleasant to deal with. Highly recommend, thanks Alex!

After leasing my third parking and storage locker from Alex over the past several years I have to give a five star rating to both Alex and this Burnsville Public Storage facility. Alex has worked out a solution to every special request and has kept me informed with exceptional followup on every detail.

We were very happy with the location and the service we received at this storage from Alex. We were only here for a short time as it was temporary, but I would recommend this to others.

My visit went very smooth . Alex made everything easy and understandable . Very professional. Will definitely recommend this location to anyone looking to rent a public storage . 👍🏾

Alex saved my day, secured great unit, fabulous follow thru, he checked all over for the best unit and kept me posted, fast, easy, nice, great customer service and follow thru, my hero on short botic. It has been 2 years with Public Storage and I just moved out. Very pleasant experience, place was always clean, carts were always available both Alex and Janice were always friendly and nice when I had questions and when I moved out. Great experience, highly recommend using Public Storage, over 2 years safe, clean, easy location to store my parents house items

Great storage place

I had a pleasant experience throughout my use of storage at Public Storage. Alex, the property manager was a pleasure to work with too. The property is well kept with staff on site. The location is secured inside and out. This was a big deal for me. My storage needs were specifically outside storage. If and when the time comes for the need of extra storage. I would definitely be a return customer. Thanks again Alex.

Great place, supportive and polite employees. Thanks, Alex

Alex returned my call within 10 minutes which I highly appreciated. I used to work at ps a few years back & policies have been changing before I left so I called to verify there is NO PRORATE. you must move out at the end of the month to not be charged the full month's rent. Hopefully this review can help save some people the $ and stress when they vacate ON TIME (:

Alex did a very professional job was very thorough. It did not take very long to sign in and do the contract at all. He was very personable as well. Very nice transaction from my side. Thank you very much.

Rented space for 4 years from this location, Alex was always friendly and willing to help! Highly recommend this location to anyone looking to rent storage space! 🌟🌟🌟🌟🌟

Alex and Deb are great to work with.....trouble free storage

Alex and Janice are awesome!!! They were both very professional and answered all my questions making my storage rental transaction stress free and smooth. They both went above and beyond to accommodate my need for a bigger space. Thank you so much!!!

Alex did good job and help me kindly thank you Alex

I recently worked with both Tim and Alexander in the Burnsville Public Storage location and they were very helpful. As a long-time renter, it means a great deal to me to have the support of the onsite staff.

good people, friendly, helpful. My only issue is that the website mentions a military discount that they don't actually offer.

Fast service. Clean facility. Easy access to units.

Alex was great to work with and explained everything very clearly!

August 2020 Alex consistently does a great job of taking care of the customer. I have been a customer for about 12 years and plan on staying there. It is a great location. Great location clean and convenient. Alex does a great job taking care of what you need.

Thanks for the great customer service Alex. This is the location if you want to store anything. Great customer service and clean environment!!!

Alex was wonderful and informative. Thank you very much

Alex, is a Great Manager his customer service is subperb! Thank you Alex for your service..Appreciate you again working hard, to get my account taken care of, again really appreciate that.

Alexander was so helpful and very friendly. Thank you for the customer satisfaction!!:

Alex was amazing at Public Storage. Extremely friendly, efficient, and helpful! Highly recommend this location!

Alex is a Great person to work with.

Have had a storage unit here for a little over a year now and has been a very good facility to use for your storage needs, Alex was extremely helpful when I was downsizing units and got me the best deal possible would definitely recommend them to anyone needing a storage unit.

It was good to be here and it was great and I had fun and alex was great.

We have used this Public Storage location for several years and are so happy that we chose this location. It's always well-maintained, and Alex offers great customer service. He has helped us move from a larger space to a smaller space as we reduced our storage needs, and has always been friendly and more than helpful.

We have had a storage unit for the past 8 months. Alex has been so incredibly friendly and helpful. He has been a huge help getting us into a larger unit when we needed it and he helped us time it so we weren't spending double. He's also been extremely helpful with our packing needs - offering suggestions on what to buy for packing without over buying extra boxes and supplies we didn't actually need.

Alex is so easy to work with! He made helpful suggestions so we weren't spending extra money on moving supplies we didn't need. He is always so polite and respectful. We never feel rushed when we are in the office asking questions and he goes that extra mile to make sure we have everything we need.

Alex's customer service was extraordinary! Explained everything in detail.

Alex did a great job getting us set up for our summer storage spot. Would absolutely use again.

Spend place to store your stuff.

Alex was very good and helpful so I highly recommended to everyone to check him out! Very good costumer service 👍🏽

Very helpful.and outstanding service Mr.Alexander has provided .

Alex is awesome!!

the staff were super friendly!

Nice experience with Alex and Dean they were so helpful. Awesome guys!!!

Very informative polite and patient with me.

Alex and Amanda gave great service to me, perfect space for exactly on what need! Definitely recommend this place!

Alex was extremely helpful and made the whole experience very easy. Pleased with the facility and good value for the unit size.

Alex did a great job. Very happy.

Alex and Amanda gave great service parkway public storage is the best☺️

Customer service was excellent! Alex rented me a parking spot Thankyou Alex

Thanks Alex, for you good service today and thanks to answer all my questions. Is my first time renting unit I don’t know anything about. I’m so thankful had work with guy like you .

Alex gave us the best of the customer service! Thank you so much.

Alex was friendly and very helpful.

Good experience with Public Storage in Burnsville. I am on month two there and have appreciated the service, the size of my unit, price and the climate control! Today when I was there the door to my unit got stuck so I stayed near it and called the main office to get help. Alex was out within minutes to help fix the door and show me how to make sure it doesn’t get stuck again. So thankful I didn’t have to leave my unit or wait long for help! Alex is a friendly and helpful manager! When I was in doing the paper work last month I appreciated how friendly and helpful he was along with the other office staff.

Alex did good job

ALEX IS GREAT!! SUPER NICE UNDERSTANDING HE IS THE ONLY REASON WHY I GAVE 5 STAR!! I would give it no stars bc one of the employees was super rude showed no empathy at all gave me a late fee and I was in the parking lot getting ready to come in and pay! And I told them I was in the lot smh.. other than that it's great

Excellent all around. Alex is a good dude and will take care of anything you need.

I’ll be honest, I was dreading filling out all the paperwork and the whole process in general however, I was pleasantly surprised! The lady was friendly and helpful and made the process easy! Great facility, couldn’t be happier!

Secure

Katelyn and Alex made the experience worthy of 10 stars, but I can only give 5. Awesome customer service! Thank you!

Alex has always been friendly and super helpful each and every time I am in the office! Highly recommended!!!

Alejandro and Michelle is very friendly and both treated me very well and quickly. Great place to store!!!

Alex was great!

The service of the property manager has been professional and dependable.

The staff here were very helpful in attaining my needs. Got me exactly what I needed. Not too big, not too small. Very customer driven. Alex was great!

Alex is the best!!!!! He is so helpful with the move in process! Thank you Alex for making this process to simple and fast!!!!

Great service from Alex thank you so much

Alex has great customer service skills even gave me some water when he seen that I was moving my whole household into a storage made the whole process a little bit less harsh

Alex did a great job setting up my unit!

I had a great experience with them. I would highly recommend! Alex helped me out tremendously!

Great service very friendly and easy to deal the only storage place for me

Alex and Tim did a good job for us.

Alex has done it again! I selected this public storage facility because of the reviews that Alex has. I believe in customer satisfaction because I work in the customer service world. Alex and his partner provided me top-notch customer service, it was above my expectations. I highly recommend this place to anyone looking to store their valuables.

Alex and his wife are delightful as people and very helpful as managers. This facility is not only climate controlled, but has a large heated space into which you can drive your vehicle to load or unload in comfort. Hands down, this is the best facility and the best manager I have ever encountered!

Perfect experience! Alex was great!

Alex has been great from the start. Great place.

Alex great guy. Smooth rental

Very friendly and helpful service.

Clean place. Manager Alex was very helpful. Good price.

Alexander is always very professional and helpful with all my storage concerns

This place is clean, professional and i recommend this location. Thank you Alex for all your kindness, knowledge and assistance with my storage unit from start to finish.

Great service! Katelyn was awesome to work with, offered helpful advice and really friendly :)

Alex does a great job!

Rented a unit for a month and had a wonderful experience here. Alex and the staff were very friendly and helpful. Would highly recommend.

Great experience! Clean storage and Alex was very helpful and super easy to get a hold of! Thanks!

Alex amazing gentleman and very helpful. Very quick and effective.

I rented from this location for 18 months while living in another state Alex and his staff were helpful and considerate when making arrangements for me to get my stuff out of storage. Nice clean well staffed storage facility

Alex was super helpful, Professional and pleasant to work with! He did a fantastic job finding us the right unit and we will continue doing because with public storage because of Alex!

Alexander/Mgr is awesome! Exceptional Manager and the true representation of Public Service!

Best facility around

Alex the manager there, was very helpful. Highly recommend!

I am on my second storage rental. Alex has been the best to work with making sure that everything is working as it should be. He is a professional in all aspects. Most pleasant and delightful to work with.

Alex stayed late to help me, very friendly, and patient. Thank you!!

In the process of moving. Alex helped me to find the right size unit and took the time necessary to explain the pricing and policies. A good guy!

I had paid my first and last month up front as well as paid the last month I had my unit. This money was not refunded, disappointing as it was an expensive unit.

I highly recommend this place I’ve been a customer for couple years it is very nice clean and secure the staff are wonderful specially the manager Alex.

About 5-6 years ago I used Public Storage in Burnsville because they were the most cost effective option for a climate controlled unit for business products. The staff there are all so very helpful and friendly. Alex was especially wonderful to work with!! I rented space for about a year. They were very helpful to set up auto-pays, understand rate options, ensuring I got the website’s rate discount. Etc... Four years later I checked into storage again to store household items leading into a move. I immediately thought of Alex in the PS Burnsville location!! But it was about 45 min away with many storage units between Roseville and Burnsville. I kept going back to the staff and how clean and safe the Burnsville area is. Then I checked prices. Burnsville had a larger, climate controlled unit for less than other, closer PS and competitor rentals. I must admit. It was always worth the drive to see Alex’s smile and welcome down in Burnsville! I will rent there again. Can’t recommend that location enough!! A big thank you to the staff, and shout out to Alex for all his help over the years.

Alexander and everyone else I have worked with have been AMAZING. I really appreciate all the help patience along with the professional customer service. I will absolutely use this location again. Awesome note great place for moving supplies too.

Are these units climate controlled?

I have been using Public Storage on Burnsville Parkway in Burnsville for 2 and a half years. Alex manages the place and keeps it clean and secure. I use the locker for work products so stop in at least once a week. Alex provides friendly excellent service!

Alex did Awesome job today, this my 3rd time renting here I won’t go any place else! Keep the great customer service!!

Nice clean and well ran facility. Alex is a friendly guy and worked great with us!

Amazing Customer service coming from Alex 10/10 would recommend this Public Storage

Alex was a great man he was very easy to deal with I hope I get to know him better in the next year very good man can’t now

Alex is an excellent manager and a better person.

Today I worked with Katelyn and she did an absolutely awesome job. I recommend working with her and Alex as they show tons of respect and do fantastic at their jobs! This place is very welcoming even when you bring your two crazy kiddos! Thanks!

Alex, Sheila and Joanne from Burnsville and Apple Valley were very professional helping me go through my first experience in renting a storage space. Highly recommended.

Alex was professional, helpful, thorough, and nice.

Andres was excellent!

Alex he’s was excellent! Super helpful! Great place to get your first storage unit!

Alex was great !!! He was very patient and explained everything and answered all my questions. Great experience and customer service . I would definitely recommend this location .

I just have to say that Alex is great! He was so very helpful when my father and I came in to rent a storage locker on very short notice. He was polite and very eager to help us in any way that he could, I had limited time to move all of my things and he made it very easy for me to get all of my stuff moved by the deadline. Being in the customer service industry I appreciated his hard work and willingness to help out a costumer in any way possible. Thanks again Alex! Keep up the great work!

Great service from Sharon!

First time using storage. Alex was great in explaining things and talking me through stuff. One thing I did not like however was being told I had to use their insurance, I was ready to walk out the door and find a different place, only then was I told it was ok to decline the insurance. I have rental insurance, so there was no need for me to buy theirs and it was ridiculously expensive for minimal coverage. I have only been in the unit for a few days, so I can not review property maintenance, but it looked clean and well maintained and as stated, except for the insurance issue, Alex did a great job walking me through the process, he was friendly, patient, kind and enthusiastic.

Great experience and Alex was extremely helpful, knowledgeable and friendly.

Great team to work with! Sharon and Alex provide outstanding customer service! Highly recommend!

Alex was very helpful and friendly. Great place 👍

Great customer service

My experience here with public storage In burnsville mn Alex has ALWAYS HAD GREAT CUSTOMER SERVICE..always willing to break things down so I can better understand....and and always welcoming... Thanks to him..keep up the GREAT work ethics

Alex and public storage have been fantastic!!! Amazing service, clean facilities, well light and safe!! Highly recommend coming here for your storage needs

Alex has always been great. We have used this facility 2 times and have never had any problems.

Alex did an awesome job signing me up!

Alex was very helpful and very good at explaining everything also very polite. Definitely recommend if you need a storage!

No Complaints as a renter here. I have had my unit for over a year and the manager Alex has been very helpful. Always willing to work with you regarding payments. Good customer service, I would recommend this location to those looking for a larger unit. Clean and quiet unit and location.

I had an AMAZING experience with Katelyn at this location!! She was beyond friendly, professional, knowledgeable about product, and completely guided me through the process of renting at this facility. I have never rented a storage unit before- and she truly went above and beyond to make my experience positive. Would absolutely recommend working with Katelyn, if you are thinking about renting a unit here. She truly made it a great experience!

So far excellent service! Alex was very friendly and easily approachable! He was extremely helpful in guiding us to the proper size storage unit and making sure we had everything we need to keep our belongings safe. Alex was very informative, letting us now about the spring thaw and making sure we were prepared for it, good thing too because we had no idea that could affect our belongings! Great customer service with a smile!

Alex was great with making sure I had a positive experience. Everything you could want for storing your stuff. The inside was toasty warm as well.

Alex was great. Made everything go quick and easy. Thanks

Alex was helpful in getting everything setup for me. Great place.

Rented a unit there last week. Met with Alex. He was wonderful. Took us to the actual unit we would get and showed us a round. Explained EVERYTHING to us in a fast and friendly manner. So far very happy with the unit and the facility.

Alex is always very friendly and accommodating. Whenever I need any help he is always willing to do anything he can to go the extra mile. I have used this storage area for over 2 years and would highly recommend!

Absolute worst customer service ever, very rude! Not only that, one night I was late getting to our storage by one minute. The following day they called leaving a very rude message accusing us of trying to vacate our storage, which was not the case at all. I have had several storage units with public storage (and pay way more here for less)until now was very happy. However, due to the service at this location I will be going elsewhere. Just adding to this review tonight I stopped in quick, to grab some tools after work. When I went to leave the driveway around the building is yet to be plowed from any of the snow in the past week. It is ice with a thick layer of packed snow. I broke through the top layer while trying to enter my code to leave. It took me over an hour of digging to get out of the lot. Couldn’t even leave on foot to get a shovel as I would not be able to get back in. I am the maintenance manager for a large manufacturer that has locations in three countries, I am an expert in facilities maintenance and this is not how you maintain a property!

I have had several different storage units in both MN and in AZ. This is by far the worst one ever and I would never recommend this place to anyone. First time I tried to come visit this place to get a unit, the girl was rude. I told her I could come after 1pm. She told me in a very rude tone that I could come at 1:30 not a second later bc that was her lunch time and she couldn't waste her time on showing a unit. (Her exact words) I should have never gone but due to the locarion, I still went. As I was there she hurried me through the unit and informed me I couldn't use my own renters insurance even though I have at every other place I have ever rented from. 2 weeks later they told me I had to come up with another $148 even though they had a $1 first months special going on. When I went in to pay my rent the next month, the girl was there again. She was about to show another unit and I told her I just needed to pay my rent. The lady who was seeing a unit told her she could help me first. The girl said no she can wait then told me I needed to get out of the building while she did so. The lady left and it still took the girl 30 mins to come back and help me. I went one afternoon to the storage unit and there were no parking spots available so I had to park in the back where RVs and cars are stored. I was told I could get in the back door if needed but none of them would open so I needed to walk around the front and try that door, it didn't work as well. Multiple times I have tried to enter and exit the building, the parking lot was not plowed and my car got stuck. This had been several days after it had snowed so there is no reason it shouldn't have been done. Needless to say, taking the time to find another storage unit facility, moving all our stuff and getting it out of there was better than staying! Never waste your time at this place!!

Alexander was a great help as always... I've been dealing with this place for a few years and always a good experience

Alex is just awesome & great staff. I have been coming here more than 3x & each time he's attended to me with smiles & joy. He's a great asset to Public Storage....

Andres did a great job helping me today with my storage needs.

Storing again, the property is clean and accessible.

My experience with this facility was great! Alex was very helpful, going out of his way to show me the facility and going over any concerns I had. I had a lot of packages delivered there and was confident that everything was always secured.

Friendly is the first thing I thought. Tenisha greeted me by name, walked me through the paperwork, to my unit, and then made sure my code worked before I left. The place is clean and well kept, and I am pleased with the unit. I'd recommend them if you are looking for someplace to store your items!

Alex was extremely helpful. He patiently walked me through what I needed and provided support throughout. Thanks Alex!!!

Public storage was a wonderful business thank you Josh and tenesh for your wonderful experience with us we thank you happy new years

Thank you "Tenisha" your awesome!

Alex did an awesome job. Knew what do, quick an easy!

Alexander was great today. Will rent again

Alex was great to work with thank you

Fantastic service

Was dreary rainy evening and I arrived to rent a storage unit at almost closing time. No problem there. Manager Tenisha stayed late and helped me secure a unit. Great customer service and she made me feel like a family member. Hope this young lady climbs the corporate ladder in the customer service department. Moving this time is very difficult for me, but Tenisha made the experience much better.

This facility is clean, bright, and I always felt safe all the times I was there alone. Tasha was wonderful with setting me up in my unit and explaining everything to me. Alex was wonderful with checking me out when I was done using my storage unit. The website was easy to use for paying my bill and looking at additional service options.

I went in to get a unit, my experience from the first call was smooth, I found front desk staff call Alex and his manager a professional courteous and welcoming people.

Alex was super helpful and knowledgeable when we went there to rent storage units. It was a lot easier than I expected. Very satisfied with the service and cost. Ive already recommended them to several friends

Tenisha gets a 10, her service was very detailed and professional. I will definatley send more people her way. Hard to find good employees like her.

Alex was so helpful and friendly! Made the process very easy and effortless!

Clean and neat friendly staff

Alex is awesome; he's a great guy who will listen and understand your priorities. Highly recommend using Public Storage, they fit your needs! Great location, service, and storage. I'll actually miss it when I move!

I had my storage unit for 2 years. Customer service was always fantastic and the process to set up and cancel was extremely fast and easy. Alex took the time to answer all my questions and made sure I had the right size unit for what I needed. The facility was always very clean and all of my belongings were safe while in storage.

Wonderful and caring! Alex was very understanding and saved my stuff from going into auction a few times if it wasn't for him my things would be gone. He always reminded me when my bill was due or would call and warn me of a upcoming auction. Good people that understand situations can get hard and are willing to help you are so rare these days . I was very fortunate and blessed this time. Thank you again Alex !

Being a first time storage user, katelyn did a great job explaining the process from start to finish. I would highly recommend this location for their friendly and professional service.

Awesome job Alexander I stopped by in a panic Saturday and you fixed everything!!!

Alex a very easy guy to work with I suggest everyone to go this place and he will take care of you without any doubt

Alex was great! Told me to put some tarp down so moisture wouldn’t cause mold to my sofa set! This guy knows what he’s talking about. One of the best places to go for storage. Would come here again! Don’t hesitate to give them a call!

Have rented 2 storage units since April 2018. Been very pleased with the customer service. Friendly and professional. Alex and staff do a great job! Would recommend this location.

Alex is great to work with, storage units are spacious and well-maintained, would highly recommend!

Alex went out of his way to make sure my family was taken care of and had an excellent experience. Facility is very clean also which is a plus. Would recommend in a heartbeat.

I would give them zero stars if I could. DO NOT RENT FROM PUBLIC STORAGE. First, they advertise low rental prices, but when you sign the paperwork, they lead you to believe that you must purchase their insurance, which is about double the price of any other insurance company you could use. Turns out, Public storage is using their insurance plan as a way to scam money out of customer's. They're n a Lawsuit now because of it. They also raise your rates without notifying you! I have my account on automatic withdrawal, and noticed they started taking an extra $10 out of my account every month. They claim they sent me a letter- which I never received. Very very shady way to do business. We've had this storage unit for 5 months, and we're already paying 23$ more than we were quoted when we signed up.

Bobbi was wonderful she is very detailed and Knowledgeable. She has great customer relations skills way to go Bobbi! Thanks for everything !

Had a wonderful experience with Alex at the storage facility. Moving can be very overwhelming but he was available to give advice even on which packaging supplies to buy for my belongings. I highly recommend storing your property here. Sibongile Lubasi is my name!

Smooth and easy renting g of a storage unit I was in an out within 20 minutes.

Alex was very helpful! Provided me a great customer service!

Alex is a great help to me and has always look out for my best interests. He's s keeper!

I had 1 storage unit here for 10 years. Yes I was a gypsy for quite some time. I had a 2nd one also but a little less than that. Alex and the previous lady manager are awesome. My items were safe and in temperature control. I would highly recommend Public Storage in your area. Mary

Alex I have always had great customer service in the 5-6 yrs that I have used storage lockers.

This public storage site is great. Alex gives excellent service he’s super nice and friendly I would highly recommend renting a storage unit here I would give 10 stars if I could 💯💯

Alex was great and everything worked out like he explained to me!

Alex was amazing, he help us every time we needed it. Our stuff was safe and nothing got damage in the many years we had it. More animals or weather got to it. I will say it was always clean around the grounds and Alex was a really nice guy. Elvin, Bryan, Jodi thank you for taking care of us for all these years.

Thank you for the courtesy.

Very helpful & knowledgeable staff. Clean & spacious units! Alex was very accommodating and I would recommend working with him anytime.

Great service, wonderful staff member Alex help me thru out the whole process.

I reached out to Public Storage because I needed a short term storage unit. I first spoke to Alex and he guided me through the process of renting a unit. He was very friendly and courteous to work with, he is always willing to help answer your questions and if you have any concerns. The overall experience with PS is great.

Alex was very professional! He made it a very smooth process.

I needed a very last minute storage unit and a quick google search lead me here. I have never had a storage unit before so I wasn’t too sure how it all worked. Alex was very friendly and accommodating to my needs. He explained everything in detail and always had a smile on his face! The units are clean, well lit and very accessible. I’m very happy with my choice to rent from this location!

Alex was amazing! He showed me all my options with unit sizes and was very patient with me. I highly recommend Public Storage in Burnsville. We will definitely use them again if needed.

does the price change monthly?

I recently rented a 5X10 from Alex at this location. He was nothing but friendly and highly informed. The unit was a perfect fit for my queen bed, dresser and a few boxes/ misc. I recommend this location as it is easily accessible and heated! I want to thank Alex for all of his help.

I loved the customer service and cleanliness of the location

Alex helped a lot and the customer service was great 😊

If you love storing things. This is the spot. You will be living storqge large. No you cannot store your dog, or your fish and bring your girfriend home.

Tasha was tremendous! She was so helpful and friendly! She deserves a raise :-)

Tashsa was extremely patient and helpful.

Alex is a good man, that cares about what he does and the people that he takes care of. Public Storage is a great place to use. The place is clean and seems very safe.

Very friendly.

Very nice place

Alex is the best! He's been nothing but awesome to work with and was so nice and flexible with my work schedule! Thanks Alex!

Great place, easy smooth to get unit. Thanks Alexander for such great service!!!😊

Convenient

Alex was amazing! Made us feel welcome! Very professional and kind!

Very good service!! Thanks for your help Alex!

It all started 4 years ago, we needed to get the biggest unit (moving overseas for few years). After a crazy amount of issues with having it set up correctly, we get the biggest unit in a deep back corner on the 2nd floor. So a long way to get all of our stuff, but OK the only one available. We get there and this biggest unit has the smallest door??? Ok we move everything in, leave the states and over the next 4 years pay with auto pay and on time each month. Of course the ra...te grows higher and higher each year and with us being overseas we cannot move stuff to a cheaper place. We move back to the US and start going in and out the corner unit, that has no working light and if you ask them to fix it, you have to clear it out for them to get to it??? You also have to be there at special time or give them the key to your whole life inside!! As we unpacked the whole unit, everything was great except ONE piece of furniture- the newest piece of course bedroom dresser. It was stored properly with blankets around it, however sitting in a wrong spot under the vent. As the vent dripped over the 4 years the whole dresser got mold all over it. When the manager came to look at it - his explanation was that it is the condensation that caused this.... this whole property is climate controlled!!!! Needles to say that he stated the unit was repaired before we moved in and there is no issue from his side... ceiling repairs was TAPE all over it! We do have an insurance on our items but this issue is clearly the property's problem, and the customer service or the lack of will NEVER EVER make me public storage customer ever again!!! See more

Alex was great help! Very informative and made the process very easy! Thank you!

Alex was very thorough, informative, helpful, and pleasant. I enjoyed working with him.

Manager was very helpful with storage needs

Axex did A Sensar Tion Job for me I could not be more Pleased!!!! Alex is simply the Best!!!

Great customer service!

Went really well, he explained everything to me.as a first time renter.

The manager Alex was always professional, curtiuse and always in a good mood.

Amazing Workers and Help!! You guys rock !!!!

Tasha was very helpful and patient with me getting my storage unit. She was professional with all customers. This is a busy time of year and she handle the chaos with grace!

I was here for 6mths. Alex gave me superb place. I parked my car here and was sure my car would be safe. Thanks Alex keep up the Great work you do!

I was one hour late to my scheduling but AMBER refuse to reschedule my appointment While she claimed she had no openings but I found out she did, and I was 2 minutes away from her location ...,So I ended up taking my business elsewhere to the same company and customer-service there was great!! Normally I don't give negative reviews but There was a Big difference in customer-service

The property manager, Alex, was very helpful, friendly, and willing to answer any of our questions and concerns. Our storage unit was empty and clean. Alex was able to give us a very reasonable rate and we totally appreciated that.

After reserving a storage unit online, the property manager Alex reached out to me to schedule a good time for us to come out and tour the facility. Alex got us all set up with our unit and made sure any of our questions were completely answered, which helped us decide to pass a few closer storage options. Then after completely filling our unit he assisted us with another unit. With that, the way he takes care of the facility and his guests makes this complex worth checking out. You will not be let down!

Alex was such a big help. He answered all my questions and is very accommidating.

Convenient! Safe! Alex is always helpful and courteous. He is one of the reasons I came back.

I have used major storage facilities for over 30 years in Connecticut Massachusetts Virginia and two cities outside of Minneapolis. Alex the long time RESIDING ( apartment is on the property) Manager is by FAR the very very best of all site managers I have ever worked with. I have total 100 % peace of mind trust confidence in his rare ability as (1) a very noble and fine human being (2) an amazingly efficient extremely hard working AND professionally firm manager. He is also fair and judicious -- an extremely RARE trait in the highly profitable storage industry. I moved out of our long time home into a modest apartment and spent 3 years organizing everything into " sell" " keep ". Needless to say my monthly bill with Public Storage is very high, but I moved to this location in 2007 after being one of the first tenants in the new facility they purchased in Woodbury ( started as Minnesota Mini Storage in 2000) so yes 17 year of storage just in Minnesota. One last essential point no one realizes as extremely high risk when using storage facilities: ... anyone can call a locksmith from inside a storage facility and guide them once they let them into the gates to " their " storage unit and within seconds hire the locksmith to drill out the lock. And there goes all your property. So it is essential your facility have a residentially living manager on the premises BEHIND the front gate and one like Alex who takes rare sincere deep pride and responsibility for the safety security and preservation ( fire tornado wind water damage ) of your beloved or vital-to-your- business, property.

I worked with Alex and he has great customer service. The actually building was neat and kept clean not like some of the others I've been to before. I would recommend coming to thus public storage verses any other one especially becuse you get yo deal with Alex there. His always concerned about any problem you have plus when I went over paperwork he walked me through line by line and made sure that I understood everything I was singing, just overall great experience. Thanks Alex for all your help 👌👌👌👏👏👏

Alex is extremely helpful every time I come into the office. Thanks for the great service.

Alexander was real good in getting me a good spot for my truck. Excellent servixe

Great place to rent. Alex is an excellent Manager he always have the property clean i am loving my experience here!. I have rented with Public Storage for last 5 years.

We gave our 7 day notice and had moved everything out. Went in to turn in our keys and were told that we needed to pay the next months rent for a unit we no longer were using, despite the fact that we gave our notice. Alex provided no help in trying to resolve the billing issue. Alex stated that he would email his regional manager and try and correct the situation. Never got copied on the email, like I asked, and never heard a word from Alex or his Regional manager Chuck. I called Alex last week to see where we were at with correcting this but was told he couldn't do anything. He gave me his regional manager phone number so I tried him direct. Its been about a week now and still no word from Chuck. Very disappointed in how they handled this and their customer service! I have never witnessed someone in a customer service/sales position raise his voice and speak to and treat a customer the way Alex did to me on the day we turned in our keys. I would never refer a friend to this Public Storage location! There are plenty of other options in the Burnsville/Savage MN area.

Alex is very easy to work with and did a great job for me. The facilities are clean, well maintained and personnel are friendly. I highly recommend this facility.

Alex was a ton of help, thanks for making it easy!

Great place. Alex is a great person to work with

Alex is the best customer rep! 2nd time using this facility. Love its accessibility, its cleanliness and affordability!

This was the first time I have rented a climate controlled storage unit and I have to say I was very impressed by the clean organized appearance of the facility. Alex was amazing! He made the rental process seamless. He is very friendly, knowledgeable and made this experience pleasant. A lot of the time when I am happy with something I will say "That was worth the price of admission!" I can say that about the Burnsville Public Storage. Thanks!

I enjoyed my stay here where i parked my car temporarily. I forgot to call that i was done with spot. Alex great customer service worked it out to refund me my rent that was charged. Thank you so much! Alex.. I will definitely refer this location!!😃

Alex and the team helped in a pinch and were quick to get us setup with the right amount of space. They were accommodating every step of the way. The facility is clean, secure and reasonable. Everything one could want in a storage facility.

Alex is awesome! Super helpful and explained everything. Jessica at the PS on Hwy 13 helped us by referring us over here when they isn't have a unit that met our needs

Alex is really an amazing manager. He has excellent customer service skills and very understanding and very outgoing 😏

Nothing negative to say. Top notch customer service. I initially started with the call center to find a storage unit that I thought would meet my needs and then Alex followed up via phone call to confirm an appointment time to see the storage unit. Alex was ready and waiting at the appointment time - positive attitude and friendly. Facility was clean, well lit, and all security measures (gates, codes) working - couldn't ask for more. When I was moving my belongings into the unit, he was very responsive and helpful when I realized the unit I had was not going to be large enough; he quickly identified a larger unit for me and I had minimal delays for the movers. Moving can be stressful, but working with Alex for storage made the process a whole lot easier.

We needed storage space quickly. We called Public Storage and the contact person found a space in their Burnsville facility. I met Alex and he was the best guy to do business with. He guided us through the whole process, explained everything in detail and gave us a guided tour. Problem solved.

Alex is awesome: Knowledgeable, helpful, and proactive when payment method changes so that I am not billed unnecessary fees. I have witnessed his interactions with other customers and I see the same commitment to offering the best service possible.

Fast and easy process to rent a unit!

Excellent facility with wonderful service received from Alex!

Alexander welder I stopped in to buy some merchandise and I'm telling you this man knows his stuff he told me about every merchandise and peace that I bought if I had more money I could have bought the store out

Excellent service would definitely recommend it!!

Alex of course... This is a great facility. Great place to store your stuff.

Very nice guy! Got me all signed up and ready to go in no time

Great place to store your Vehicle. Alex is great,Excellent service appreciate.See you next winter!

Alex was a great help in getting me set up with a storage space and made me feel comfortable and right at home... Very enjoyable experience.

Great service.

Alex was very helpful with figuring out what i needed and made sure i had what i needed and my options for other things i might need.

I am a first time client of Public Storage and was impressed with the friendly service and knowledge Joann showed. The temperature was well below 0 but she still took the time to walk me through the unit and show me how to use the key entrance pad. I will recommend Public Storage to family and friends.

Alex is a fabulous manager and I love this storage facility. I've had my unit here for over five years, and these guys are great!!

Great customer service!!! Alex is so nice and wonderful to work with! Will return when the need to there again.

Alex was great to work with, if I need a storage unit again I'll be back.

Alex always does good job. Always finding a spot for me,great property and Manager great place rent.

The facility is great! I had no trouble moving in, and even transferring units as we downsized. Alex did a wonderful job helping me and took time to make sure I had the appropriate sized unit for my storage needs. I am very impressed with the good communication from all staff. Great storage experience and reasonable rates!!

I spoke with Alex. He is a wonderful man. Even when I leaving he let me know you can't get out without a car. So I had a great experience. Thanks

Alex was vary helpful and answered all my questions. I would recommend this property to anyone looking for storage. :)

Alex is always helpful and accommodating he always finds me a good space for a great rate. Thanks!

Great place to Rent Storage. Alex is just a down right nice guy and very knowledgeable had a lot of great ideas on how to store my stuff. I definitely be back when and if I need storage!

Alex did a nice job showing me the options and walking around with me. They are a very clean and oganized facility.

Alex always gave great service. Great place to rent storage clean,accessible and we'll managed. I recommend this place!

Alex gave us great service when we rented a storage unit and followed up with a call to make sure things were going well

I've had a great experience so far. Angie was very and professional as she explained everything to me. She was also very personalable and made sure that all of my concerns were addressed. I've never used a storage facility before, and I'm glad I chose Public Storage.

I had the most amazing experience getting a storage unit with Alex. I was nervous and scared about putting my belongings in storage and Alex made it easy and non-stressful. I also won the $500.00 contest through Public Storage! It was truly a win/win. Shyla Prior Lake

Service from start to finish was top notch. Will be renting at this location again.

Angie has gone above and beyond to help us in our situation. There should be more people like her in other stores customer service. Good job!

Alex has been so helpful and so professional. Great Facility and so Well-managed.

I had a great experience! Friendly welcoming staff especially Angie! I left with a big smile on my face. Very clean property! I'm glad I chose this facility to store my belongings!

Really great experience here for storage of a 5th wheel RV. Alex was very helpful even when I had limited time over lunch to check in, he understood and hurried himself. He was accommodating and pleasant when I was no longer needing the storage. Would go back there in the future for storage needs.

Very nice customer service. They were willing to help me out with a tight spot i was in with my car. I don't have any complaints or improvements i can think of.

I was at the storage. And. Angie. Was wonder

Wonderful, very helpful

My Experience is good. Alex is great manager got me good unit at GREAT price! He also has a lot of Passion for his job!,he called me multiple times to put out about my experience here even took time to help me.Keep it up Alex ....☆.

Good Place to Store and Location. I appreciate Your Help this morning Alex. I also want to thank Angie for her great customer service on Sunday!

Alex and Angie were great to work with in the process of getting my storage unit. I have been moving lot of stuff in and out, and they are always courteous and friendly whenever I see them. It's been a great experience! I would definitely recommend this location.

I came in to rent a space. I had never rented a storage unit before. Not sure on what to do. Sheila was more than glad to help me and get the right unit that I needed. She is very nice and helpful.. I would recommend this storage facility to anyone and everyone. Great job Sheila.

Alex and Angie have both been very helpful. I couldn't be more pleased. Management must be proud of these two. Give them both a raise, Chip!

Alex was very pleasant and friendly to work with, very knowledgeable with great suggestions. We are very pleased with our storage unit and the location is very clean and secure.

i have two units at this location and Alex was awesome in making sure I got the units that met all my needs! Awesome location, clean, and secure.

I have been a customer at this location for quite a few years. The customer service Alex provides is excellent. He is always helpful. The facility is always clean and secure. The location is convenient and is easy to get to. There is always plenty of supplies available at competitive prices too.

I absolutely loved the costumer service. Sheila and cole were awesome!

Extremely professional, I've been storing things at places for years and this is the best and most professionally run place I've been at.

today's visit was at and above all my expectations, Alex, was excellent with all details and touring the facility, which was spotless

Alex was great and extremely helpful! I will always do business with Public Storage!!

Great facility. Alex is super friendly and it's clear customer service is a priority.

This facility is always clean, and well maintained. Additionally, the ability to drive inside to access the storage is great considering the Minnesota weather. I use the storage for business and access it several times a week. The property manager Alex has been exceedingly helpful in assisting me with receiving supplies, and other special needs for business. I highly recommend this facility for any storage needs.

Alex was very pleasant and treated me with respect the entire time and was very helpful at all times

I really appreciate the outstanding service provided at a reasonable rate.

Always clean, accessible, Alex provides excellent customer service. Been a customer for about 18 months.

The biggest reason I like this particular Public Storage facility is because of property manager, Alex. He is always personable, calls me back immediately, and takes pride in the cleanliness of his Public Storage property. There are many Public Storage locations, but, I would highly recommend this one because Alex is so easy to deal with and always has a smile.

It's a great place, very good service.

John was extremely helpful and courteous. Would recommend this place to anyone. Very convenient location.

I've received exceptional service from Alex at this storage location. I've had a lot of experience with storage units over the years, in a number of places and cities. But I've never had the convenient availability and responsiveness provided here. You may not need it often at a storage facility, but when you do its important. Much appreciated!

Alex provided excellent customer service. He helped us out in so many ways by getting us boxes and supplies, as well as the storage unit that met our needs. I agree that the facility is well maintained and operated in a professional manner. We will certainly recommend this business to our friends and family.

Awesome service from Alex and Jessi

Alexander he was great helper He show me unit and great price also Laurie Also great and sending. Me to parkway I Recommend ether public storage. In Burnsville

Alex was excellent. Very helpful

Alex helped up and was very nice and efficient. never a hassle or any problems when we are there

Angie was very prompt in calling me following my online reservation. She accomodated our schedule and was thorough in her review of the facility answering our many questions and providing sound advice on the unit size we required. The building is clean, easily accessible and obviously well cared for. I would recommend this location!

Alex was friendly, knowledgeable, personable, and extremely helpful in my experience at public storage. He can read people which is an important part of any job and could tell i was in a hurry. He got me my storage unit quick and informed me about a mattress bag and the importance of one. He worked great with me even when i was the difficult customer. I was given better options and solutions to my problems then i thought were possible. Alex made my moving and storing experience go smoothly. Public storage should hire more people like Alex!

I had to work and was running late, and Alex and Phil stayed to make sure that I would get everything situated. They were both great, and would definitely recommend this place to anyone for the great customer service!