Kenny was very helpful in helping me and my mother out with moving stuff between our old unit and are new one and she even stayed overtime to help us out we really appreciate her customer service
Great service friendly and helpful
So thankful for Kenny at Public storage, always so clean unlike other units I’ve used in the past. Kenny was so helpful and answered all of my questions!
Lacey provided Great service
It's my first time getting a storage unit. The lady that helped me was super nice and grear at explaining everything. She showed me the unit I would be renting and it was great. She made the process quick easy and painless.
Kenny is always welcoming to customers. Her smile even on a bad day makes worth storing here. Her proffesionalm is unmatched. . Kudos Burnsville team...
Kenny was super helpful! Very clean property and very friendly staff!
Thank you for welcoming me. And customer service. 😊😊
Very welcoming Fall Sale. Good customer service.
Unable to access when need work 2nd 3rd shift complained when had to leave car in parking lot said would tow my car then charged a cleaning fee of 70 on something that wasnt clean when got locker
Nothing good about this place istorage a better deal for same money every month got twice the size at istorage then here for lesser amount every month
175 here for 8x15
Istorage 147 for 10x20
You do the math on a better deal with someone else and able to come and go as please along with park if have too.
Public storage a rip off
I would not use this location as the gate is open all the time so your paying for secure location when it is really not. I HAD AN ISSUE WHERE IT LOOKED LIKE SOMEONE TRIED TO PRY INTO MY UNIT. I CALLED THE OFFICE NO ONE WAS THERE AND LEFT A MESSEGE BUT NO ONE EVER RETURNED MY CALL. I had to get someone to fix the door to my storage before I could get I to it. There is suppose to be someone on site but they are never there.
Kenny was amazing! We had an issue with my grandmas unit and Kenny was very professional with handling the issue! She needs a raise!
Very helpful staff. Needed more space was able to transfer from a 5x5 to a 5x10 for literally $1. Only complaint this place needs a magnet run through the entire place i picked up 7 screws in about a 15ft radius :/
They should actually have someone to come chop the thick ice in front of the outside storage.. it's been like that for about a month now.. the office have different hours and they are lazy..
They could plow and shovel better. The hours could be better.
Great Experience. Kenny was so kind and helpful!
The manager is professional and the facility is always nice and clean
I Have had only an amazing time since I have moved into this area. Kenny is so nice and extremely helpful with all of my moving needs
Great property manager! Well kept property and great prices!
Horrible! Waited outside for an hour at 1:30pm on a weekday, no one was around. No signs. Just a website that says there open. I needed a unit but wanted to take advantage of the 1st month for $1 promotion that was available only online, well until you get to check out, where the total due includes full rental costs. I tried calling customer service who "took care of it" for me by sending me a confirmation email with a receipt that included over $70 in charges that were not agreed on.
My boyfriend is now shopping units due to his experience as a current customer so don't think it ends after signing up!!
Needless to say I took my business elsewhere and I would strongly recommend doing the same.
Perfect for my needs. They were very helpful. All of the staff was great!
Great customer service, asparagus gives courtesy call
Kenny was amazing she helped me throughout the process of moving in as well as moving out of my unit 10/10 highly recommend.
kenny and the manager were great
Nice people had some problems talked with the manager nice guy hope to keep doing business with them
Unable to access my unit. This location is not great at infrastructure upkeep causing a lot of water pooling. The wall between my unit and my neighbor's is damaged allowing access to my unit through their's. The weather has caused so much shifting in the foundation the lock doesn't line up with the slot properly. It has to be forced into submission.
I've previously used a Public Storage locker in the Como area and had a good experience there as well. Great company, committed to keeping customers' possessions safe.
As for this specific location, I've had my unit for a month now and have had a great experience! On move-in day, Kenny met me in the office and walked me over to the unit I reserved to make sure the size would work for me. She walked me through the app process, insurance, etc. Super helpful and personable!
Accessing the gate through the app is fantastic. So nice not getting out of my car to type in a code. Driving up to the door my unit is located in is super easy. 10/10 would use this location again (and will continue to do so until I move into a larger house that can fit all my stuff!)
Kenny was great and helped me with my app!!