This store has not has an elevador eirking for more than two weeks, and the 2 elevadora never work, the service is terrible
Rent with Ali was easy and he was helpful on deciding the perfect unit size
This storage place is horrible! BEWARE they only have one working elevator and it’s always broken management is not doing anything about this situation the elevator has been broken for a month and this is the 2nd time this has happened! Don’t store your belongings at this facility!!!!!!!
I had a wonderful experience. The staff was very helpful, Ali explained everything thoroughly.
Bob And Jenn Were A Wonderful Help When I Needed Assistance!
Jenn and Bob was such a great help.
Jenn and Bob were great help
The facility on Christopher ave looks run down. No temperature control. Lighting is horrible. You need to put some form of lighting in your own unit. Elevators are slow. Never enough hand carts. The app is iffy and annoying. Rent rises way more than it should given how subpar the facilities are kept. For same price and less one can easily find better facilities.
Samina helped me show spaces and is courteous and professional. Damian
Samina was very helpful and determine walked me through all details of move in process she is good employee
my own experience was good in the past and i have new space from old space. frustrated person from call, gate door pin code failed, others.
Samina gave me a great service and I am very pleased with the information and service that she provided me.
Seminar is very courteous, polite and professional.
Great services and very helpful staff. Samina made my transaction really simple and quick. She was very professional. I would recommend this place to my friends.
Mike is a great help whenever I visit
I had an excellent experience with this facility. Samina is great with customer service. She is responsive and helpful. Definitely recommend.
Jenn & Samina & Joseph Are The Best
Great service with Joseph
Excellent customer service by Joseph. He’s a good guy and I really appreciate his help.
Samina was super helpful. This location is very nice and clean.
Semina went above and beyond to assist me when I encountered a few problems with my lock.
Miss Samina, Ella fué muy amable.
Altamente recomendable
SAMINA located at 370 Christopher Avenue Gaithersburg, Maryland 20879 was very professional, friendly as well as helpful. She was coming in from the units and hurried to accommodate me before I reached my vehicle to leave.
I have read reviews and it sounds great, but and there is always a but. When I moved in I noticed one elevator down. Now as I am finishing the second one goes down. PM response was you have to carry your stuff up. It's clear they have technical, and preventive maintenance issue. Do not come here unless you are on the first floor. There are even signs telling you what not to do or the elevator will break down that's a sign that we have old stuff and are unwilling to correct the issue due to cost.
They are excellent!! I will always come back.
Great place for storing a vehicle & great customer service!
The service representative was very polite and knowledgeable. She was able to assist me without hesitation. Good job!
Excellent and clean location. The Manager Samina is one of the best professionals I have ever met! She is courteous, very informative and helpful. She keeps the location tidy and genuinely cares about clients. Highly recommended for your self storage needs
Good help in every way ty
Samina was very helpful. Thank you.
Dropped by to check out availability and prices. The service rep Samina was very knowledgeable and very polite. Location is clean enough as well.
Great customer service. Very helpful
Great service thank you Case and Ehdaa
Originally, we had a great rate for our storage unit but overtime the rate continually increased. I can expect some small increases but being raised to $150 for a “4x10” storage unit is a tad absurd. Especially when the elevator closest to our unit was routinely out of service, the “climate control” was mediocre at best, and the place was pretty dirty. These issues were put into stark contrast when we moved all of our things to Extra Space Storage. The place is immaculate and far exceeds everything that public storage attempts to offer. Bigger units, cleaner, and better service. I will not be returning to Public storage anytime soon. Do yourself a favor and head down 270 to Extra Space Storage.
Great team!! Front desk was nice guys
We had a wonderful experience with Public Storage. Their e-app was easy to use and very convenience going in and out to put stuff in and take stuff out. Their rate was reasonable. We will definitely use this location again if we need to store our belongings in the future.
It was a pleasure interacting with Casey for setting up my storage unit and account. The whole online process was quick and easy. Kudos for a job well done.
Bisrat was my excellent representative for PublicStorage, told me all the details, showed me the unit and had me booked and out in minutes. Edit, 4 months later my rate went up 40%... lol
Son muy buenas personas en atender se los recomiendo
Great service
Friendly staff
Crazy that the elevators have had issues for YEARS without resolution. If you want reliability, this is NOT the place.
Jenn & Rodney Helped Me With Renting A Space Today! Thanks Again For Your Help!
Great service from Bisrat, everytime!
Absolutely my pleasure working with Bisrat -the Christopher Avenue property manager. He took the time to make sure we understood our space options, and ultimately that we were comfortable in the space we rented. Bisrat walked me through every step, and patiently answered all my questions while smiling. Truly such a huge asset to this location; and should you not find what you’re looking for here, he will make sure you have other options (where available) and that you get the best price.
There are also daily property checks, to make sure all units are secured. There’s no question that I feel very confident in storing here, and highly recommend this location. FYI: Be sure to check online at the PS site; pricing varies by location, but it is always cheaper on the site. I suggest making a unit reservation to lock in the price - it is free of charge and doesn’t commit you, but it holds the unit and offers the steps to rent it if need be.
Bisrat was very helpful. He gave me a storage unit on the first level, which was exactly what I needed.
Amazing customer service at this location keep up the great work
Easy to reserve a unit, rates are reasonable, plenty of carts and dollies available to make moving simple.
Customer service when closing out the unit was excellent, Mark helped me and was very friendly, prompt when calling me back, and answered all my questions. Should I ever need a storage unit again, I am likely to come back here.
Bisrat what an excellent experience. He punctual, came early, very knowledgeable, efficient and professional. My experience so far is outstanding.
Move out and move was easy with Mark who helped us all the through the process. It is clean and I have been there for so many years easy to locate and staff is helpful
Mark was very helpful. He explained which unit would fit my needs. He’s very polite and was a pleasure to speak with.
Today I went to the storage and got treated well. Mark was great. I downloaded the Ps app. Thanks Mark
Mark is a great customer service agent. He is very professional, helping, and courteous. We had to leave Public storage because we bought a house, otherwise we had a great experience in storing our items. Its very safe and convenient. Again, Thanks for Mark’s help with our vacancy and other questions.
Great service, I met this guy Mark who was very helpful and friendly. Been using this place for about 2 months. No complaints, good location.
Today l walk into Christopher avenue l met a guy there who name was Mark he was incredible give me a good customer service l thank him very much
Mark Gladney provided an awesome experience helping me transition from a larger unit to a smaller one. He was very knowledgeable and extremely helpful during the entire process. It is rare to find someone with his level of detail and customer service. I would say it was even better than chick filets customer experience.
Mark Gladney gave exceptional Customer Service when I did business here. I would recommend public storage.
Great customer service, I recommend them. Thank you Bisrat!
I want to thank bisrat for his warm welcome and treatment when my mom and dad went to rent a unit and he made an appointment for them and told them to come visit him in his office. Mom and dad said he is rly nice, and he showed them the space and helped them rent the space. My mom and dad are very happy with the price and the space size, and he told me to make sure to send him a review on the 1st of February. Thank you very much for the help young guy may God bless you.
this gentleman in the office is very nice his name is bisrat he asked me to leave a review for him and he helped me waive a fee from my account and walk me to the vacate process I was rly happy and thank you very much my friend
This place is good the staff. Bisrat attended me very kind and helpful. I very recommend that located.
I wanted to leave a very warm review for bisrat , he is one of his kind he is on of the top peoples person I have ever experienced in my life time. I wanted to say thank you for the job you do. you have gone above and beyond to meet customer satisfaction and expectations.
Bisrat went above and beyond the call of duty when he helped me with my online account and public storage app. Had an excellent service. Thank you Bisrat! You deserve 5 stars !
Bisrat was great! Excellent customer service. He was very good at explaining everything with my storage and the process to rent it. The place is clean and secure.
Mark was excellent at meeting our needs!!!
Came to the property a few weeks ago Mark was great he made my husband and I feel so good about the property as well as comfortable to be renting from Public Storage. Mark was very professional. I would refer your company to all friends and family.
Mark is great. Patient and knowledgeable. Thanks again.
Had all sorts of issues on line but came into Christopher ave location Gaithersburg. The manager Mark took care of me like I was family a true professional. Glad our paths crossed on this very long Friday
Bisrat has been wonderful! Great customer service, knowledgeable and pleasant to speak with! I would definitely recommend this specific location.
Mark from this location took it upon himself to call me on a Saturday to 1) check that I had vacated not been robbed, and 2) complete my vacate notice without me having to take time to go online - I appreciate his diligence and initiative. Further, even though I was no longer a client, Mark promised he would contact his district manager regarding an unresolved corporate issue; the low rating is not due to the staff at this location nor the state of this facility, it is because Public Storage is not a responsive corporate entity. Thank you again Mark, and have a Happy Thanksgiving.
My wife and I needed a small 5x5 unit for some containers that were taking up space at home. Mark at the Christopher Ave. Public Storage was very helpful with our rental unit.
Cliff Smith Thank you so much for your customer service ‼️‼️‼️
Cliff Smith, thanks for all your help
Came to the facility about questions and Mark was super helpful and gave me all the information I needed to know about things I was confused about. Great customer service! Highly recommend!
This property is só clean and the manager Bisrat walked me thru the property and showed me everything , very quite and Nice facility and i Really appeciate his éffort very nice and rare customer service.
Bisrat was exceptional is helping me make transfer of units. It was complicated but he was accommodating and looked out for me. Exceptional!!!
Great costumer services, I will always recommend to anyone who is looking for a good storage unit.
It was very quck an smooth
Tsegab was very kind and helpful in supporting me to rent a box
My name is Mrs. Brown and I am doing this review for Cliff he gave me outstanding customer service he try so hard to help me to move my things out I couldn’t ask for a better person he was well mannered courteous and very helpful to me and my son he made it happen for me in my desperate situation thanks Cliff for your help I really appreciate you I wish all other representatives would treat our customers as how you treated me and my son thank you again it’s truthless just push
Cliff & Al were a big help. Needed to downsize unit. Friendly, courteous & efficient! Thank you!
This facility is convenient and clean. They have been painting and sprucing up the interior and it looks great! Cliff and Al are very helpful and responded quickly with excellent customer service. Would highly recommend.
Ken And Al Were Tag Teaming Helping Me At The Grove Rd And Christopher Ave Properties! Thanks For All You Do!!!
Very efficient, on time, as promised, courteous, clean, Thanks Al for your help
Very easy and simple to rent out a storage unit. I used a storage unit here for less than 2 weeks and they refunded me half the money I put down for the month. They have great service and always do check up calls! Great place :)
The guy from the front desk was so helpful and explained everything very well (cliff)
Been renting from this storage location for years. Staff have been so accommodating and provides excellent customer.
There is a very place and excellent service
Convenient and clean storage space
I had a wonderful experience working w Cliff. He's very kind and professional.
These guys are amazing 👏
Quickly service
Lovely experience with public storage. Experienced assistance. Highly recommend this storage to all.