I moved a client into her unit on 11/22 @4pm. The agent on duty was very helpful.
The unit was clean and the staff was amazing.
Tsegab helped me rent my units. He was helpful
Tsegab was extremely helpful
Thank you James! You were very helpful
I was not completely satisfied with my initial storage space and your employee Segab was extremely helpful and made the transition to a new unit quick and easy. Much appreciated.
Me and my wife were renovating our house and needed a storage unit to store our stuff. Tsegab was very helpful and made renting a unit very easy.
I got my unit last weekend and the staff was awesome. They helped me find the perfect size unit for the stuff I am storing
Tsegab knew I was short on time so he went on ahead and made the entire process as easy as possible for me, and got me the perfect unit! Thank you!
Tsegab was very helpful. Great service.
I was having difficulties securing my reservation online, but they were quickly solved in person! Extremely satisfied with both the online and in person staff I spoke with to get my reservation situated.
Tsegab and Ben They are an amazing staff - they helped me in a very fast & quick way . More power to both .
Wonderful establishment and well managed. Segab is very professional and goes above and beyond with his very calm demeanor with his customers! I moved from 1 unit to another with ease thanks to him. He explains everything and answers all questions that you need!! I would give him 10 ⭐️’s for his white glove service!! Respectfully! Melissa C.
Tsegab was helpful and helped me with my rental
I had a great experience looking for a storage unit today the the goshen location. The associate james at the location was extremely helpful I'm aiding me to find the perfect unit for myself. James was very friendly and informative. He looked over the units with me to make sure I was getting the perfect fit for my needs. I highly recommend anyone looking for a storage unit to come down to the goshen location. The staff there will surely help you find what you're looking for. I would like to thank James again for his help, his time and the effort he made to help me find what I was looking for.
Ben was great!!! He was very helpful and walked me through the checkin process. Customer service is awesome
Tsegab made renting easy and was very helpful. He explained to me how the prorate works and helped us find the perfect size thank you again!
Jenn Helped Me With Getting The Late Fee Removed And Also The Property Manager Tsegab Is Very Helpful Also! Thank You Both!
Tsegab was a fantastic helper assisting me with my lock concern. I am appreciative for your support. Thank you.
This Public Storage branch has been great! The property manager, Tsegab, was very helpful is helping me navigate the space size that I needed. He was very friendly and helpful! I will definitely recommend the Goshen Road location to others!
Tsegab was great and very helpful! Thank you so much!
Friendly staff, easy setup and clean spaces!
Segab was very helpful with managing my account.
Really nice facility and people are so nice
Tsegab was very helpful and made the process easy.
Been renting here for a while now. Tsegab is my main man. Helping me out and stuff. Always makes me feel welcome.
Tsegab was really helpful. He helped me find the perfect size and explained everything through out the rental process.
I have been renting a unit from public storage since November of last year. Tsegab was great and helped me with a lock for my unit
Bad place to do business. The property manager guy forgot his name an Indian guy was very disrespectful- he wanted to fight me - how come he is still employed work that attitude - bad for the business. Better take the business to somewhere else with that attitude. You will thank me later
Tsegab was very helpful and knowledgeable.
Tsegab and Samina help us with the initial process as we were not completely sure how to go about with the whole renting process. They were super helpful and explained every one of our questions easily. They really made the renting process extremely easy for us!
I have used public storage for about a year now and am very impressed by the help given to me by an employee named Samina on two occasions. Besides being helpful I sense very strong kindness. I wish her and the entire family of public storage the best.
HORRIBLE, zero stars -huge hole in ceiling, causing damage to items, was told by staff “all units are like this” -after requesting manager response, staff told me they would be fired if they referred to upper management -door to building doesn’t open -no response from management after repeated attempts -costly insurance was useless -had to contact customer service multiple times
Thank you Samina for making my life easier by assisting me the right way with my storage. She's very knowledgeable of the way things work there and quickly resolves issues. Thanks Samina
I have been a customer here for over ten years, and have not left a review until today! Tsegab was extremely helpful and accommodating to my need to love units to upgrade. He offered a lot of advice and was a very considerate property manager. Thank you!
Tsegab was more than helpful, displaying professionalism along with being very friendly and personable! He went above and beyond to help me and answered all of my questions. He also helped with coming up with the best option, for my storage space, in regards to money, space and time being saved. He quickly found several alternatives and showed me my new storage unit. Thank you, Tsegab! I’m very pleased with this storage facility and satisfied with the customer experience I received.
Tsegab was extremely helpful, polite, and friendly! He went out of his way to help us - answered all of our questions and tried to help solve an small issue we had with our first storage room. He quickly found an alternative and showed us to our new storage room. He even helped us carry a heavy item and definitely provided excellent customer service! Thank you, Tsegab! We’re happy we decided to go with this Public Storage location.
It was a smooth transition to get another storage. Thanks to Tsegab who was very helpful and knowledgeable!
Tsegab was very helpful. He helped setup my account too
samina gave me great customer she is one of the most kindest people great employee best customer service ever
Super clean space, property manager Tsegab was very helpful and made sure I have the correct space for my needs. Professionalism was top notch and I would recommend this location.
I’ve been renting here for a while now and love it. The facility is very clean, feels safe, and it is easy to access everything. Any time I have needed any assistance, every employee has been incredibly pleasant and helpful- especially Tsegab! I highly recommend this location.
Segwb and James were very helpful with me getting a storage unit everything was explained Very professional
Tsegab was wonderful and very knowledgeable
Tsegab provided me excellent customer service and made me feel at easy when I had issue about my storage unit. I definitely recommend this location!
I was very unhappy with Goshen rd location. My unit was in a building at the bottom of a very steep hill. Never any carts at building, once I had to take a cart down the steep hill through the gate. It was awful. Had to then get my car and items through gate and down hill. Door was always open To the climate controlled building that rodents could enter easily. I moved the next month to another location. I never felt my items were safe and secure from damage in goshen location. The young man that initially set up unit was nice enough.,
Tsegab and cliff we’re very helpful I recommend this place great service
10 stars for Samina.. Very kind and helpful.
Tsegab was amazing and helpful
The staff was initially very helpful, until there was a problem. Then no one wants to help you and people get attitudes. My issue was that my items were damaged due to water and rodent issues. If you don’t have the insurance they tell you it’s nothing they can do, if you have their insurance they will not give you full replacement cost. Their game also is to get you to move in on a special, then once you are there they will keep increasing your rent a few times a year. After a few years of renting I was paying 400% more than when I paid when I moved in. They will beg you to leave positive reviews and push to have negative reviews removed.
Great customer service, quick and efficient
K.C. Helped so much and was very knowledgeable and answered every question I answered every question I asked
Great experience with Tsegab he help me out alot with my move in today
I started renting from Public Storage in September 2021 and my rent started at $160/month, not even a year later, they raised the rent to $197, and now this month my rent will be $212. I rent a 10x10 unit - that's $21 per sq foot. It doesn't even cost that much to rent my apartment!!! I think this is absolutely unreasonable and unfortunately, I can't afford to keep paying this and will be taking my business elsewhere. Also- just beware if you have issues, you will never be able to talk to a real person on the phone. Only through the chat feature on the website or going in person.
Samina and Psegab had phenomenal customer service and were very helpful.
it was a great pleasure renting from Samina . She took her time and showed me different units and answered all my questions. Thank you
Public storage is the number storage company I was in a rush needed something on the spot. They took care of me quickly.
Muy buena atencion. Gracias
Phenomenal customer service from Samina!
Clean unit and Ehdha was extremely helpful
This location has been stellar. Our business switched from EZ storage to Public Storage and could not be more pleased with the cleanliness of the facility and customer service of its staff. Cliff, especially, has been extremely helpful and professional whenever I have questions. The app also is a great tool for managing billing and even opening the gate!
Excellent customer service Mrs, B explained everything very well, a pleasure to work with dedicated people, thank you very much
Mark G is an immaculate associate helped me with all of the storage info. He made my move in super easy!
Fantastic service from Mark. Above and beyond the call of duty. Thank you. Tom
Tsegab was good helping me with my rental today.
UPDATE: Management got in touch with me and is working to reconcile my previous issues. I hope to increase my review even further soon! Not very impressed so far. Once you have rented a unit and they have your money, it's very difficult to get in touch with anyone when you have questions.
The facility seems to be well taken care of, very accessible, and safe. As a woman, I have been at the facility by myself in the dark & I have never felt scared nor threatened. There's security cameras everywhere & from the front office you can see what's being watched. The customer service has always been kind & helpful. Bisrat, who has been there for several months after being transferred from their Rockville facility, has helped me on several occasions. It's always a pleasure to see his smiling face. Heck, it's a storage facility... customers come & go, employees come & go... it's just darn nice to interact w/ someone who really knows his job.
I rented a storage place and drove 11 hours from another state and with a sprained ankle, only to get to there and realize my space was too small and the office was closed. The next day, I went to the office and Bisrat was super helpful and accommodating. He upgraded my space to a bigger one with no charge. Smooth and easy transaction. Very nice guy.
Rent goes up too much every year. Almost 40% this year.
Originally told me the promo was available when I arrived it was not. Then they hit me with the bait and switch giving me a larger unit just to later upcharge. Throughout my stay I've encountered Petrified rodents, Facility repair which left by unit littered with excess concrete ground, and a Reoccurring water leak.
Tseqab & Bisrat were both super helpful and wanting to do the right thing, despite me being the one to have lost the key!!!! Can recommend them as customer focused and responsive
Had a great experience working with Darren. He was patient, even staying late to make sure I had everything I needed for a successul move. I would recommend this location.
Bismat was very helpful with helping me upgrade my unit to a bigger one. This is the 2nd time I have done business with them . They have always been great and have excellent customer service!
What a nice property manager he took me to show the space walk me thru the property and showed me around and make me so comfortable to move in. I completed the erental right there and then in the office and I would like to thank PM BISRAT FOR ALL HIS HELP. Thank you brother for all that you do. What an honest man
This location was clean and smelled great. The young man who works there name Diran was super professional and helpful he walked me through the units and gave me the best deal I would definitely recommend this location to my family and friends
I had great experience with Cliff , he was very helpful and clear all my doubts about the rental process , I definitely recommend this place
Great experience thank youDiran
I was so happy with the service that I received. Mark helped me choose the correct size of the storage , made everything so easy and understanding. Thank you Mark!!
Rafael is very helpful and accommodating. Thank you so much!
Excellent costumers service with Rafael
Great customer service by manager Rafael, good prices too
Steven and Nicole they are very good people because they help me a lot. Thanks for your help and Great customer service
Nicole is doing Best customer services
Great place, Nicole is a great manager and met all my expectations. Great location.
The staff was very helpful. The facilities are clean and well maintained.
I was searching for a convenient and affordable storage unit. I looked online and found that there were some units available and right around the price range I was looking for. I made the reservation to see the unit. Not more than an hour later I was called by one of the staff members on the Goshen property. I came in and spoke with a staff member by the name of Nicole. Not only was she extremely friendly but very knowledgeable about the unit and helped me wiht all my questions about which unit would be best suited for me. The experience was very genuine and helpful. I would definitely recommend anyone who is looking for a safe and convenient storage location to check out public storage on Goshen rd.
Nicole was excellent and more than willing to answer all of our questions. She provided phenomenal customer service!
Thank you so much Ms. Nicole for assisting me so much and being patient to answer my questions.
Been there abt 5yrs. Had no problem, friendly ppl
Gentleman at the front desk was very helpful and answered all my questions regarding my move into the storage unit. Thank you very much!
what is the smallest size and what is the rent per month?
Rented a 10x40 space for a couple of years. The only good thing was the size of the unit. Rent was increased multiple times. Regularly had my unit blocked by others. Staff did not care. One time a truck was parked in front of my unit staff said they did not care if people left vehicles there. It was my responsibility to get the vehicle moved. Waited two hours for the person to come back and move their vehicle. A unit above mine clearly had a something leaking in it, an oily substance was dripping into my unit. Once again, the staff did not care. They staid they would check it out and contact me. They never did.
I have had a unit at this location for about 5 months and thus far I have had zero issues, anytime I had issues of any sort I have always been assisted by Delilah with wonderful customer service that she represents and I appreciate her patience because I do tend to ask a lot of questions and she always answers my questions to the best of her ability, Delilah even told me that their is a way to unlock the gates by using my phone so I do not have to exit my vehicle which is a great feature that I like and they very understanding as long as you communicate if their may be a delay with making a payment. Overall looking forward to the next 5 months of more exceptional service from Delilah as well as the entire staff at the Goshen location.
Delilah was very helpful and made my experience pleasant.
Delilah made the rental process seamless. She was very professional, kind and helpful.
I was looking for a storage facility in my area. I called and was assisted by Steven. He was very polite, professional and knowledgeable. He went over the available unit sizes, rates and also the other available products at the Goshen Road location. I was very impressed and pleased with the service and information Steven provided me. He took his time, explained everything to me and answered all my questions. He is an asset to Public Storage and I look forward to renting a unit at this location. Kudos to you Steven, keep up the great work!
Perfect location for me courteous knowledgeable very helpful staff will definitely recommend to family and friends for their storage needs and I will continue to utilize Public Storage for my storage needs thank you😉
Great facility and very good experience
Delilah was pleasant. We got the space we needed.
Very good storage place. Nice employee and knowledgeable Ms. DELILAHV WAS VERY HELPFUL!!!
Amazing customer service and very helpful crew, Delilah+Christina. Very clean place, secure and convenient
I came in and spoke with a girl named Delilah and she was so professional. Helped me a lot because I didn’t know anything about getting a unit. She even took the time to guide me where my unit was when she seen I was going the wrong way! She was wonderful! I would definitely recommend!
the managers here are great!
We booked online a 10X10 public storage unit at 19900 Goshen Road. We had some issues with using that facilities. They gave us a smaller unit 9X9 without any discount and notification.The code was not working for more than six weeks and we were not able to access our property after hours. Later, the gates had issues. For a long period of time property manager as well as district manager didn't answer our calls. We were finally informed that things are working but soon after the pandemic and lock-down were in full force. Because of this, our move out was delayed and we weren't really able to visit the facility in 3-4 months. We left two messages in a middle of June that we are vacating the premises and need confirmation that the code is working. No one answered. I came by in person on July 1st to confirm and inform the storage manager that we have vacated the location. They wish to charge us for the full month of July. I would not like to be charged and was told to contact customer service and the district manager to pursue that. I've left 3 voicemails with the district manager and 2 messages with the location. I spoke with customer service representatives twice and was promised someone from the management team would contact me. After 2 weeks, seven massages and three conversations with the customer service nobody was calling me. I was calling to the customer service again and was informed they can't help and I need to call the Public Storage collection department. also, they informed me they are charging late fees even during the pandemic. I left a message with the collection department. Nobody call me yet. It is kind of interesting experience.
Property manager Liz offered EXCELLENT service! I was impressed and very grateful! She went above and beyond!
John was very helpful in finding us a very adorable storage unit and helpful with all the information given for our unit.
Mamie was so nice and helpful answered all of my questions
I have nice experiences with mamie, I never no much about storage but she have time to go through with me, and am so impress, I love to be here. Thanx for being here.
Amazing customer service! I don't know what I would have done without Liz's help. She was very kind and answered all of my questions!
Hey guys, today was a good day for me at this public storage. Okay look I had a problem with somethings that I didn't understand with my unit, but after talking with Mamie and letting her take care of my problem it was gone like there wasn't a problem!!! #loveyouguys #mamiethebest
Liz was great! She explained everything and walked us through the process.
The facility manager Mamie was very prompt and very attentive to my requests and she provided ample information and excellent service. Great locate de great staff.
Mamie was so helpful, she got me exactly what I was looking. I appreciate her intelligent. A customer satisfaction is what we always want. Mamie keep up the good work. You are the best of the best. Thank you for all the help.
My husband and I dealt with a young lady named Liz the other day and she was fantastic! She helped us with everything we needed and answered all our questions with a positive attitude and a smile. And as first time renters we sure had a lot of questions. She eased our minds and helped us out a lot! If you're looking for storage go see Liz at the Public Storage on Goshen Rd.
Mamie was great assisting me with a transfer. In the moment of stress, Mamie Made it so smooth i actually laughed. Thanx !
Liz was super helpful when I went in the other day. Thank you for all your help and for having a positive attitude! If you're looking for storage go see Liz at the Goshen Rd location
The Staff was professional, helpful, and available. The facilities were clean and secure. I would highly recommend this property.
Great Customer Service. Thanks Mamie
Liz is great, she helped me with everything I needed and did it with a great attitude. I will defiantly be coming back here when we're in need of storage and supplies
Liz is exceptional! She really knows her stuff. She has a great way of explaining all of the fine print and thoroughly reviewing your agreement with you. I've been using Public Storage for 3 months now and have not had any issues. Anyone looking for storage units, come here and ask for Liz.
Mamie was very helpful, friendly, and professional.
The staff is well courteous and professional in all aspects of renting a storage unit. Clean, maintained in excellent manner. Will consider renting in the near future. Staff Ma'mie and Liz are the best at what they do and very knowledgeable about the company's strategy and business.
Great staff! Mamie was very helpful and efficient in renting the space. Clean facility. Easy access. Good rates.
Great and friendly service, Kash and liz were very helpful and cordial. I recomend this place, easy access, clean , all perfect.
Grat service! Kash gave us great service and very kind attitude.
Great customer service great place to store!!!!!
The staff is very friendly and knowledgeable, including their dm!! Customer service at their best...
Bridgette and Tamikas are outstanding
Bridgette provided excellent customer service! Thank you!
BRIDGETTES CUSTOMER SERVICE IS OUTSTANDING. SHE MADE MY EXPERANCE A BREEZE
Liz in the office was very patient with me! Took me to see a few units the other day and answered all the first time storage renter questions with a smile, even though I ended up not storing because a friend offered me space in their garage, I know if I ended up having to store I'd store with Liz over at the Public Storage off Goshen Rd. Thanks you Liz!
The staff here is amazing! Bridgette and Steph were so accommodating when I ask to change storage units to a larger size and did everything they could to make me feel like a valued customer! Everyone should use this location
customer service was great keep the good work Bridgette and liz
Bridgette was excellent help 10/10 recommend this storage place. She was immediate help to when we first walked in and was very sweet and nice when showing us the storage room we reserved online.
I must say on yesterday when I went to get a storage bin there were a few things going on but Bridgette and Tamika worked it all out for me and made sure I had a storage space before I left there. They both were very courteous and respectful, even when the space I originally came for was unavailable due to maintenance issues they took care of me. Big shout out to Bridgette and Tamika I appreciate your great customer service and willingness to assist!!!! Thanks again Kelley Schools
Liz and Bridgette in the office are very helpful and very nice.
Bridgette and Tamika's customers service is outstanding. I have used many Public storage locations and have never felt as welcome as i do here at the Goshen Rd location. You ladies rock! Thanks again for u outstanding Customer Service.
Speedy service thanos to Bridgette Thabks again!
great customer service Bridgette and tamika was very helpful.
Bridgette’s customers outstanding and I will pass the word on to my coworkers
The two ladies in the Office, Liz and Bridgette were both very helpful! Five star service all around!
I have been a customer for over a year now. The space I was renting was a smaller than I needed. I called and spoke with Bliss. She told me a larger unit would be available soon. I called a few times and she was pleasant every time. I stopped by when Bliss was off. Melody took me for a tour of possible units. The next day Bliss found one for me. Bottom line-Outstanding customer service from both young ladies, Bravo!
Service is very good and the manager is so friendly
I picked up all of my son's college stuff yesterday. It was more than i thought and i wasn't sure where I was going to put it all. Then I remembered Melody and bliss at Public storage, as i had rented space there before. I went on line rented a spot and had everything moved in within an hour of registering online. It was quic k and easy, thank you.
This public Storage was so clean and Melody the property manager was so polite, respectful and helpful when I entered the store. Made me feel like I was making the best choice when coming to public storage instead of going to a different storage facility. Thank you so much for all the help during my visit.
AMAZING SERVICE! Ms. Melody's service was above reproach. She was attentive, courteous and extremely knowledgeable and provided guidance that assisted in my decision making. A true professional. Thank you!!
I had the best experience going into public storage . I was greeted so nicely with respect and with a warm smile by Melody . She helped me with any questions I had. Explained everything to me very well. Good customer service. The office was nice and clean and smelled really good . I recommend this public storage . Keep up the good work :)
Had a great experience With Bridgette and Bliss Thanks Ladies!!!!
I had a great experience at the Goshen public storage. The lady named Bridgette helped me find the perfect size storage able to fit my stuff. She was so helpful and kind. I am happy I picked a storage with you guys.
BRIDGETTE CUSTOMER SERVICES WAS GREAT
Melody Has Great Customer Service , She Answered All Of My Questions And She Found The Right Size I Needed For My 1 Bedroom Apartment. Moving Is Crazy But Melody Made It Easy For Me.
She is very good with costumer service explains everything very good I felt extremely satisfied with her service need more like her
Marie was very informative as far as giving me the details for renting a storage she was very professional and made me feel comfortable at thecsame time.....I will be back to this or any other location she works at for sure!!
I spoke to Bliss about the units and options available. Bliss was very informative , knowledgeable and friendly. I will be returning soon. Thanks Bliss for all your help , you were awesome!!!
I came to this location and had the pleasure to have been helped by Bliss. She was very helpful and had great customer service. I will be returning to this location in the future.
I love Shakeyta's professionalism and detailed knowledge of procedures and policies. I will definitely be recommending this location, and Shakeyta to all of my family and friends. I wish there were more people like her especially where I work lol.
Bliss was great she helped me out alot with deciding on which size storage unit is best for the amount of items that I have so I will be back very soon to get an unit .
This place is good to store your stuff. Just stay by the rules and your stuff wont be at auction. The front desk staff was very helpful and informative. I recommend.
I decided to rent this storage because the staff informed me all details for rent, price, condition, payment, etc very clearly. Thanks!
Excellent! The staff explained me all I wanted to know very clearly!
Shakeyta, Chris, and Bliss were big helps. They made the transaction nice and smooth. Couldnt have asked for better service. Thanks alot, will recommend this storage unit to friends and family. Luke Marino
Great customer service, thanks Shakeyta for all of your help.
Bliss was really great! Loved her..answered all my questions...
Excellent customer service. The young lady by the name of Shakeya assisted me. She helped me according to my needs and this woman knew her stuff! She was very knowledgeable and answered each and every question clearly. I want to thank Shakeya for her professionalism.
You guys have the best customer service!!!!! Shakeyta was very awesome and helpful and patient!!!!
I love Ms. Shaketa. So professional and very patient. I wasn't understanding the policy and instead of her getting short with me, when I was getting frustrated, she remained calm and explained it to me again! Way better experience than I had at the PS in Hyattsville.
Love the atmosphere of the whole place and the customer service is wonderful. Would recommend that location to anyone looking to rent a storage room.
Chrisr and shakeyta were very helpfull in renting me, my unit highly recommend to come at goshen storage.
Excellant service from shakeyta the property manager
Nice staff & clean facilty. Chris & Shakeyla are great. I appreciate how easy everything is when picking my unit.
Shakeyta is very helpful her customer service skills is great good job definitely will recommend
Best customer service! Shakeyta is the best she takes time to show you storage unit, very patient!
Good location to buy boxes. Helpful staff.
After unloading some items into my storage unit. I had trouble starting my car... it was bitter cold but Chris came out and assisted me. I am very grateful!
Great experience!! Property manager was very nice and easy process!! Would recommend!!
The property Manager, Shakeyta, was awesome! Thanks so much for the excellent customer service!
Chris & Shakeyta were very professional. They ensured that all of my moving needs were met.
I realy like the way Miss Shakeyta take care of me. Exelent costumer service, with a lot of patient show me the unit, thank so much for your services.
Hi every one i been a customer of this store for over 13 years , and recently i experience a excellent customer service from SHAKEYTA she always very friendly and very helpful. Definitly she is a good assets for this company Look forward to see her in better position.
BEWARE YOU HAVE TO PAY FOR THE WHOLE MONTH NO MATTER WHAT, this is a Public Storage policy which I'm at fault for not paying attention to. HOWEVER the local managers have their hands tied and can't do anything to help you at all in case you overstay even 1 day. THIS LOCATION (5/5): Everything else at this location was completely fine and didn't have any issues at all. The manager even reached out to me after reading my review apologized and listened to my complain. She doesn't agree with the 'bill the full month' policy either but can't do anything to help. PUBLIC STORAGE COMPANY (1/5): Moved out on the 1st of the month and turns out I need to pay for the whole month! (I'm at fault for not paying attention to the predatory policies of this company) Complete unwillingness to pay for less than the whole month. It just makes business sense to let me pay for less than the whole month and rent the unit out.. this is a predatory practice! Never again.
When I needed a place to keep my things, I chose Public Storage on Goshen Road. I had a good deal for the storage. Above all, the storage is accessible and secured always. Trust public storage.
Great Service and Professionalism. Paid attention to detail while explaining the policies and showing me around the facility. Thanks Jasmin
I recommend this Puplic it's easy access to get in & out . The Staff Member Jasmine was very polite great customer service showing me the all different supplies for my needs & different storage unit making sure I choose the right unit for my stuff Thank you Jasmine.
I was very pleased with my experience. The staff were very helpful and overall had great customer service.
Jasmine was very knowledgeable about all different products and locks. I will definitely recommend a friend or family member. She provided excellent customer service.
Jasmine was so helpful and very kind I was unsure about selecting them but her professionalism sealed the deal for me I would definitely recommend them
I recommend this location for anyone looking for a storage or needs assistance with packing. Jasmine was amazing and very helpful. She's a great employee and I really appreciate her.
Be very careful with Public Storage. They will lure you in with a low monthly rate, then jack up your rate significantly within the first six months. Ours just went up 25%. An absolute sham. Should be against the law.
shakeyta was a very helpful sales person! She took her time even tho it was time to close and showed us several different units! hard working girl she was and very knowledgable! Thanks Skakeyta!
The employees at this site were amazing and very helpful! They made the process easy and quick.
was very friendly and good service. also beat everyone price on labor day weekend.
The second month I was here someone broke into my unit and stole about 70% of what was inside. They didn't even call me to tell me. About a month later I went in and the lock was changed and had to ask the front desk why and only then did they tell me. Today I went to see what I had left in the unit after not being in there for a long time. There was mouse poop and mildew all over my clothes and everything else in there. The whole unit was an entire loss. I paid for this place for 2 years and lost everything I had put in there from the beginning. Absolutely horrible experience and I would absolutely NEVER recommend them!
Francis has excellent customer service and was very helpful.
Your rate will likely double in less than a year. BUYER beware! Dont expect any assistance, beyond the pleasantries provided to get you to sign up. YOU'VE BEEN WARNED.
I have been meaning to write a review about this Public Storage location for quite some time. In particular, to compliment the competence of the manager, Shakeyta. Whenever I have needed assistance or answers she has responded in a manner that not only represents Public Storage in a professional capacity, but her level of customer service is an example for others to follow. On one occasion, I personally witnessed a customer being so rude to Shaketa that I was compelled to recognize her professionalism after the abusive customer had left the facility. Someone without Shaketa's ability would not have been able to remain calm while also exercising her authority as the individual in charge of this location. A manager without her level of professionalism might have allowed a similar situation to spin out of control. It is a credit to Shakeyta's managerial skills that the episode was diffused and the customer departed with the problem resolved. I have also been impressed by how efficiently the location has been run including property maintenance, keeping the gates operational, as well as ensuring lighting is kept updated and no trash is left unattended. I feel grateful that not only my possessions but my personal safety is under Shakeyta's supervision, and I highly recommend this Public Storage location. In conclusion, as a customer, I would like to commend the upper management of Public Storage for selecting Shaketa to manage and operate this facility.
I have three units with public storage and i have met various customer service agents but none of them were as professional,resourceful,helpful and detailed as Shakeyta. she was amazing, i had an awesome experience and i would definitely recommend.
I really had a wonderful experience with shakeyta. She took a lot of time to explain all opportunities and help me choose the best option for me. She walked me there and showed me the best place for me. I am very happy and will recommend people the public storage and to promote Shakeyta for her great customer service devotion. Nathalie K
Shakeyta is the best, she was very kind and helpful. i needed a parking space and she laid out all my options to best fit my needs.The facility is quiet and clean.
Shakeeta you are Great!! Thank you for your help. I had to move to a new unit... unfortunately things do happen. Continue to be a good example of customer service.
Shaketa took excellent care of me and helped me figure out exactly what size I needed. I highly recommend you ask for her!!
You can be rest assured that your stuffs are safe
Shakeyta provided great customer service at this location. I was very appreciative for her help and answers to all of my questions.
DO NOT rent from Public Storage. My stuff was here for less than a year and was destroyed by mold. I pay for a "climate controlled" unit and my rent was raised while I was here. Only to discover my $500 bedframe was destroyed by mold because water is leaking into one corner of my unit. The rent continues to increase but no basic improvements are made to the facilities. The gate is often broken, the door to enter the building where my unit is housed does not lock, and the latch is broken as if the door’s been kicked in so anyone can walk in. There are rat traps out so they apparently have a rodent problem. If you are stupid enough (like me) to rent from them, don't use their insurance. Look up reviews for Sedgwick CMS, the company that processes claims for Orange Door Insurance, the one you will buy if you buy insurance from Public Storage. The reviews are terrible. The company and its representatives are worse than can even be put into words. They will make endless excuses to not pay for legitimate claims. They are rude and have no compassion for people who just lost hundreds of dollars worth of stuff. Currently they refuse to pay for my claim because I can't prove where water is coming from in my unit. Despite me sending several rounds of pictures of the growing puddles in my unit, because I’m not willing to play inspector gadget, scouring my dark, dirty unit on hands and knees or on a ladder for the source of the leak- which should really be the responsibility of the property staff- the insurance company has decided it is "normal" condensation "that just happens". “Just happens” in my climate controlled unit that my rent was just raised on???? The staff at the actual Public Storage are nice enough, but they will not go out of your way to help you, especially when it comes to dealing with insurance claims, or problems in your unit that are really the fault of the property. Be warned: do not rent from here!!!
Shakeyta's excellent at consumer service. I recommend my friends to come here.
Shakeyta is good at costumer service!
Shakeyta is expert, she can help me with anything. I LOVE HER!
Very disappointed. Units are not as big as they claim. Gave me a decent price then jacked it up more than 20% after 4 months. Emily Neill - I was told that the lock is mine to keep - it doesn't get turned back in. Go figure....
I had an excellent and very stress free experience with the Public Storage staff helmed by Yeti and would utilize their service in the future.
Ms. Yetty represents this company very well. She did an excellent job making sure my storage unit was suitable for my personal items. She help me take advantage of a promotion which saved me a substantial amount of money. I highly recommend Public Storage and if the other locations have employees like Ms. Yetty you’re in good hands.
Great place to get storage ! Yetty was great to work with!!!!
Very great customer relations
Yetty helps me get best storage that fits my needs. Thanks again
Yetty is humble with good attitude
Yetty is a good person 100/
Good place and Josh was very professional!
Very nice guy and friendly, the place is nice and clean.
I left my belongings here and about 99% of everything in my unit was ruined. There was a leak in unit causing mold to most of my stuff. I didn't discover it until it was too late. There was mold on everything I was able to salvage a couple things but most of the things I had to leave behind. When I found my unit the way I did the property manager refused to come down and look at the damage. When it came down for me to get my money for insurance purposes I had to wear a mask because the mold was so bad. They never tell you in you lease to turn in your lock in order to terminate your lease so they tried to charge me for another month on a damaged unit. The property manager is the rudest person you will ever encounter in customer service ever. The property manager was so rude that she tried to tell me that I still had to pay for another month on a damaged unit despite the fact that she never came down and looked at the unit. I ended up speaking with the district manager and it turns out that the property manager never took into account my damage to unit. Never rent from them. The rent continues to increase. They have rats. They do not keep up with maintenance. They do not stay during normal business hours. They are not professional. Take your business anywhere else.
Great service! Joshua is amazing, professional and so kind. First time with renting a storage unit and im impressed! Jalisa
The Manager Joshua is very knowledgeable and helpful
JOSHUA IS THE BEST! He is so helpful with everything. I don’t know what I would have done without him. I was so confused and he straightened everything out. He is very patient understanding. Please hire more people like Joshua. Thank you, public storage.
Today, i came in to get my unit, the manager was highly professional ,quick and curtesious, first time using public storage, i am impressed
Thanks you for helping make sure I have the right size for my storage
Joshua is helping nice attencion all the time when I came to the storage and respectfull guy
Loreal B. is always very helpful & friendly when we stop by.
This has been a really good experience. I've had my storage unit for aver two years and other than the seemingly random fee increases, and the times when the gate totally didn't work ( for months on end), it was convenient. Although, I must say I didn't realize how cold it could get in my storage area because it's not temperature controlled. Staff is nice.
Clean store, professional and helpful staff. Helped me find the right size boxes for my next move, and Josh even helped me get them into my car since I have a bad back.
Staff was friendly and made great recommendations as to what packing material I needed. Even better, I was able to return what I didn't need.
Joshua was very helpful and made sure I got exactly what I needed. He was a very nice person and very helpful and good attitude. Every time I made a call for help, he was there.
Loreal was great, space is clean and cost was as promised.
Received great customer service from Josh! Needed a to book a storage unit at the last minute on the same day of a very chaotic move. Not only was Josh very helpful during my first visit that day, but even when I arrived to place my things in storage and the store was closing in two minutes, he took the time to assist me.
The Manager Josh is super friendly he turning thing around at public storage I have had 2 units at this location for 1 year
Joshua was very friendly and made the process of very easy. He answered all my questions and corrected a minor issue quickly. And it was also all at a good price as well.
Josh was very helpful. The facility is clean, we'll lit, new paved parking lot and new roof's on the whole place. So far I am very happy with my change of storage facilities.
Staff was very friendly they answered all my questions and I was in and out quickly! A great place to rent a storage unit!
I went to Public Storage on Goshen Rd and had a excellent experience with Loreal Ballou! She was very pleasant, helpful and very knowledgeable when it came to me picking out storage! I will continue to do business with public storage at this location because of her!
I have been using them for years and they have great service and staff I will most definitely be back again.
Been storing for a long time now. Joshua been doing right by me.
Had a great experience here. A beautiful young lady named Loreal exuded great customer service and was clear on providing me with the information that I needed! Nice environment!
Loreal was a great help ! She answered all my questions she's was amazing.
Very convenient place to storage my boat. Clean and secured space. I recommended to everyone.
A bunch of thieves. Too many customers are missing stuff from their storage unit. Inside job from the dishonest rude employees. Don't rent here.
ladies in the office were great! My husband & I definitely will be back, nice & respectful people
The gates, lights, doors, and many other things need repairs. The staff almost never answer the phones or return phone calls and are generally very unorganized. We had to wait nearly a month for someone to finally cut the lock on our door and give us the new keys.
This office offers really good service. Daleisha (hopefully spelled correctly) is awesome. Answered all my questions and explained well. Rest of staff here are all very helpful as well. Definitely Plan to go here if in need of storage place.
The ladies in the office helped me get the right amount of boxes and materials for my big move rather than going outside. They ALL helped make my experience efficient and saved me money in the process. They are the most wonderful team ever!!!! Much love and appreciation to them.
Great facility and the young lady in office Josephine helped me with finding the right space. Will recommend.
Loreal B was very helpful, the whole experience of finishing up the paperwork and getting access to my storage unit was efficient and painless.
Great customer service, convenient, lots of merchandise and supplies. Right off of goshen
I love the staff and facilities was clean. Would recommend this place to all my friends Daleisha the manager was on point answering my questions.
Great place! Awesome prices! Friendly/helpful staff Daleisha was amazing, very kind and helpful made me feel confident in my purchases. I Definitely will recommend this location to all my friends and loved ones.
John was wonderful. Deleisha (spelling?) was rude and unprofessional. Also, the place is falling apart.
I am so frustrated and upset at this place. We have been with Public Storage for 4 years and have nothing but issues. Rent goes up, AC is broken, gate is broken, door to the unit is not closed, AC is broken again, gate is broken again, can never get an answer to when it will all be fixed. Climate control, pest free and secure all FALSE! Advise: find another storage facility place! We went this past weekend and the gate is still broken, going on a month now. To top it all off, we were going through out belongings only to find mouse droppings and two of our boxes that had clothing in it, now were thrown out due to the mice getting into the boxes and making nests. We pay over 300 a month for this privilege!!! We have a inside unit, I called a competitors site, I can get a walk up unit (i.e. outside facing) same size for 173 dollars a month. Why do i want to stay with Public Storage? You have store managers who aren't responsive, a district manager who doesn't care or address our concerns, seem like it's the same old script they are reading from. Yes we are aware of the problem and no we don't have an eta as when it will be fixed, oh and by the way your rent on you unit is going up again. If this is the kind of customer service your company is providing why do i want to stay a customer of yours? I posted this comment a week ago, I still have not received a phone from anyone, I tried call Public Storage directly there is no option to speak to a live person. This company has horrible customer service. There annual rate increases are exorbitant, when we started 4 years ago our move in rate was 154, now it's 314 that is almost a 50% increase.
Daleisha has great customer service and she helped me get the right supplies I needed to protect my belongings
Daleisha was very professional and polite while going throughout the whole processing. Very excellent person to deal with. Thanks
I've been with Public storage on Goshen for almost a year and really love this location. I've always been well taken care of and have really got to know the staff. Dalisha, John, Capri are great and are a sign of Public storage putting their best foot forward. The district manager Katie is friendly and very helpful. She interacts with the customers and staff when on site. I really feel comfortable there. Melvin Burnett
Excellent experience with Deleisha and John. Very professional in getting me going with my rental and explaining all aspects in detail and showing me my rental space. They are friendly and very helpful. Thank you!
Very helpful! I lost my key and they solved the issue immediately. Also, friendly staff.
I've had a unit at this property for a couple of years. Daleisha provides great customer service. Instructions regarding payment due date, prorates, and late fees are a little difficult to understand.
We rented a 10 X 15 storage unit at a cost of $189 per month in the fall of 2011. The cost of the unit increased every year by at least 10%. By July of 2016 the unit was costing us $310 per month. We decided that the unit was too costly and when we notified Public Storage that we were planning on moving out we were informed that the rent is not prorated for the month you move out. So if you move out on the early in the month, you pay for the entire month. We spend several months a year out of the country, and the only mechanism that Public Storage will use to inform you of a rent increase is via paper mail. We missed increases because we were unable to receive snail mail. Public Storage would then email us to tell us we were behind on the rent and would charge us a $50 late fee. Furthermore, Public Storage does not offer a discount to their long-term customers; in fact they are penalized. When we moved out of the unit, the representative told us that a new customer would pay $250 per month for the same unit. Aside from the financial aspect there were other things about Public Storage that were unsatisfactory in our experience. Security is a big marketing point. Over a several month period last summer the entrance gate at the facility we used was broken and the general public had access to the property all hours of the day and night. We talked with the district manager about the situation and she informed us that it was out of her hands. The replacement was ordered and it would take several months for it to arrive and be installed. In general the units were relatively clean with a few spiders as one might expect, but during the last nine months mice started moving into our unit. We were told that some customers were storing food in their units (which the contract specifically states is not allowed) and they were unable to get in touch with them to address the problem. Public Storage requires you to buy a lock specifically made for their units and to the best of our knowledge is unusable elsewhere. When we moved out we wanted to return the lock for a refund but were told that we bought it and it was ours “to keep.” In general we were dissatisfied with the service and cost of the units at Public Storage and recommend that people look elsewhere for their storage needs.
Fast and easy. Clean and friendly staff.
John did an excellent job of assisting with securing a storage. Easy access, Good lighting. I was well satisfied.
Daleisha has great customer service,she was very helpful
Phenomenal Customer Service. I Was Running Late To Get A Storage Space., Closing Store At 6pm. Finally Arrived At 6.01. John, One Of The Agents Was Admirable By Staying Late Accominidating My Needs For Having To Move In ASAP. Very Helpful .. A Selfless Humble 'Being' . I'm Truly GrateFul.
Love the customer service thanks you guys for doing a good job.
Helpful staff. Free flat cart if you need one.
I recommend this location great attention
Super friendly really helpful very attentive
Came in for boxes Melissa helped pick out the right sizes I needed and was very helpful...thanks for the great customer service.
This facility is very well-cared for and clean. My storage area was easy to find and very clean when I opened it up. It is very accessible by car. The manager is extremely helpful and wants to do whatever she can to make a happy tenant of a person.
I really enjoy the service I received from Capri you can tell she really cares she helped me get all the boxes that I need it pick out the right size unit need it also gave me some great moving and packing tips I highly recommend her and this location Thank You public storage!
chris my experience was fantastic. Merinda was excellent, full of energy in attending to all my needs and helpful advice for my decision making. She worked with me to give me the best possible space for my budget. she was always pleasant when dealing with me. i know where to go if ever i should need more storage space. Thanks again Merinda.
Merida is a class act. She has phenomenal customer service and gave us great recommendations for how to store all of our things while getting g the most for our money. We are very pleased!
Merinda is greAt clean location got all mg packing needs
Clean location nice staff great location!
I really enjoy this location!
Great location great service thanks
Merinda was a lot of help to my mother and a joy talking with. There are a great location I will give reference for the location!
I really loved the customer service experience that Merinda showed me. I will definitely recommend this place to all of my friends!
Clean location great prices!
Maria was great she really was helpful stayed late and helped me thanks merinda and Maria for staying late to help me.
love merinda she is great!
Loved merinda and jimmy great customer serivce
Jimmy and merinda were kind people and fulfilled all of our storage needs! They went above and beyond their responsiblities to take care of us! Treated us as friends on a super hot sunny day they were very awesome!
I love this location. Merinda was a great help! ask for merinda
Great service thank you you public storage!
I love this location ask FOR MERINDA!
all good well together! ask for merinda
Came in to rent & was able to find a suitable unit, Jimmy informed me and made the process fast id recommend to anyone looking to store
Great service! Thanks Jimmy & Meranda!
Great people who will watch after your belongings. Merinda is awesome.
Love the customer service Melinda gave to me I really enjoy this location!
Really great. Thorough and friendly. John was terrific.
Very helpful and accomodating staff esp Miranda and John. Would recommend to all.
Great service from merinda will tell all friends!
Excellent professional customer service from all the staff, especially Miranda! I would definitely recommend to family and friends. Appreciate the help guys!!!!!!!!!!!!!!!!!!!!!
very good property enjoy the location and customer service thanks Merinda
Really enjoyed getting all my packing supplies here...was my one stop shop everything need for my move was here. Nice young lady Melinda even packed my car just wanted to share thanks public storage!
Love this location boxes and supplies are here my one stop shop. Manager here really cares keep up great work!
Great customer service! Will work with you with no haggle whatsoever.
Staff here is great I will refer this location to all my friends
Fast and friendly see Merinda she is excellent .
Bought some boxes and moving supplies. staff very helpful. Loaded my car plus shared some great discounts. Will be my 1st stop for my next move!
Merinda is the most awesome sales manager! She was so helpful, showed me exactly what I needed for a great rate. I couldn't have found a better, more helpful person. I appreciate her soooo much. THANK YOU MERINDA!! You're the best.
It was a very nice visit she is very well knowledgeable she showed me the property and helped me through a understanding all the paperwork and I'm very happy and I'm looking forward to having my stuff
I needed space for a short term. I was able to book the unit in less than 10 minutes online and, upon my arrival, the staff was super helpful and professional. I would definitely rent space from this location again.
Buen trato muy amable la señora
My experience at Public Storage was very pleasant I found the people that work here very professional and helpful they explained everything in detail and we're very professional I would recommend this place to another customer
today it was a good experience at public storage, costumer service is excellent, Merinda it was a good help for me
Love the location. Love Melinda great customer service!
The cuestiones service is great at this locationsb thanks merinda for all you help!
I will recommend this place. Easy access and good customer service.
Demi was very helpful and they have a very friendly staff. Quick courteous and to the point.
Merinda was so helpful and friendly!!! They are definitely the most amicable storage company in the area!
i love merinda! best customer service!
The service was great from melisaa..
I'm renting a storage unit from this location and it's wonderful! Especially the staff. They are so helpful and nice! Recommend this location 100%
Kb was a nice person! Took his time showing me my unit, and very plight!!
Have reported that exterior wall has a crack running done it 3 times to management, and, while I received 1 call to arrange to meet, they were not able to work a meeting time that fit my schedule. Was told they would have to get back to me, and that was 7 months ago. When friends have asked if they should use this storage facility, I have referred them to seek other locations.
Really enjoy the friendly service was really busy but the manager took a moment and told me she would be right with made me feel better knowing she knew I was waiting and acknowledge me. It's. Rare to find a place that understands I'M THE CUSTOMER! Thanks for the great service!!!!
Really enjoy the customer service here ask for Merinda
Merinda provided excellent customer service today. Thanks Public Storage.
Really enjoy the customer service Merinda has shown me. Great place to store.
love storing here Merida has great customer service here. Also very clean just wanted to tell all my friends.
Love storage space Melinda was great !
Awesome! Miranda was most helpful and efficient and I could not have asked for a more pleasant experience.
This is the best Public Storage I've ever used. They helped me find exactly what I wanted. We were shown all of our options and were able to pick exactly what we wanted and got everything done in less than an hour!!! Merinda was great!! I definitely recommend this location.
I went into the goshen location inquiring about renting a space in a few months. Sudon was very helpful and I will definitely be coming back!
merinda was a great help thanks. will send all my friends.
I just got my boxes and packing supplies. merinda was a great help, helping with the sizes I needed was great help thanks.
enjoy the service me rinds has given during my stay
Really enjoyed merinda was a great help with my packing needs and storage needs thanks alot.
service was very good I was pleased with the way everyone handled my situation
Lo ve customer servicio merienda have great place to Store! Crean algo!
Really enjoyed the service merinda gave me will be back! Loved the winter special!
Excellent service. Tiffany is a good property manager and understood my needs
i was here today, Tiffany was the office manager, she is very experienced and helpful.
love storing here! merinda is great!
Stopped by Public Storage this afternoon. I met with Tiffany who was on duty at the time. She was very helpful in finding me units that would suit my needs. She also helped me with purchasing just the right packing supplies.
The two ladies at the front desk did a great and fast job very helpfull
Miranda was extremely helpful, helped us with all possible options and finally set us for a very good space..😄
Tiffany has great customer service , makes everything easy & very helpful, also very gorgeous
I really enjoy the customer service Merinda has shown me while here!
Tiffany provided great customer service today
Tiffany I liked the service you gave me at your office today. Thanks your help and your patience
They are amazing! Tiffany was very. Helpful, knowledgeable and patience. Thanks a ton !
Very clean.Started with a good rate then they increased it markedly. Again and again.
I love it here ask for Merinda!
Tiffany provided me great service
OMG! I love this place. reasonable charges and clear contract. no hidden fees. especially, Tiffany is awesome. she goes over all the details and finds you the best deal you can get. go for it. don't think twice.
Tiffany was greqt help qnd was very courteous and helped out nicely
Beware!!! I had a parking space for my pop up camper and it kept going up every year, so I decided to move to a RV place. I placed my move out date online for the end of the month, but was out with the next day or so. No problem as I was paid up through the month. A few weeks later I get a past due notice. I called the office number and asked them what was up, they said oh no problem we see here you moved out last month. A month goes by and I get a notice they are increasing my rent. I laughed it off and go on with my business. Well two months later I get a call from a collection agency for past due rent. Of course by now I had purged anything I had in my emails from Public Storage, but I challenge it anyways. Long story short Public Storage refuses to admit they made an error and since I cant produce the email move out notifcation, I got no choice nbut to pay the trivial amount they say I owe. So BEWARE and keep ALL of your documentation when you move out or this will happen to you.
I had one of the best experiences at Public Storage this week. They were professional and on point. They helped me out a lot. Ill do business with them anytime. Thanks, Chimoy Richards :)
Great, very helpful and knowledgeable.
In and out for less then 20 min. Tiffany seemed like she knew what I wanted. Great service! I recommend it.
Loved it! Great customer service.
Had Miranda help be get a couple boxes she was great also gave me tips for packing wish I had got all my boxes here!
One of the best places to store ever. Friendly staff and clean units. Prices are much better than Rockville and Bethesda Tiffany, the manager is very professional and nice. Will recomend to friends and family.
Fantastic service. We look forward to a long time relationship with the company.
My experience with Public Storage on Goshen has been delightful, easy, and hassle free. They are always kind and available when I need something (usually my code that I always forget!). The area is always clean and I have had no issues at all. Great place!
It has been great service today five star service awsome
Jaki and Katie were awesome, they went above and beyond!!
Great service!! Nice staff!
Absolute great customer service! Completely satisfied with my unit and the price.
Just leased some space so I can’t rate my overall experience with the company yet. However, the service Jacqueline provided was great. She took time to answer all my questions, showed me the available units, walked me through the paperwork, was polite, and very professional. So far so good.
Jacquelyn was really friendly and extremely competent and thorough .
Jacquelyn was awesome and knowledgeable.
Excellent. Jacquelyn was very helpful and the service was excellent.
Very professional and courteous staff. Was able to address all of my needs, and answer all of my questions.
An excellent place to store your stuff. The property relief manager John is very knowledgeable, patient, and always available to answer any questions or concerns. The manager Jaki is also very courteous and eager to help. They have great rates and very safe and secure storage in Gaithersburg. Thank you.
I love this location because miss Jacquelyn . she is wonderful person , I wish I had someone like her working for me. she dose her best to give you the best service . Thank you all. Mike.
My overall experience with this location of Public Storage has been good. Have had my stuff stored there for 3 years now. Today I moved my stuff to a different unit in the same facility. Jacquelyn was AWESOME!!! She made the move easy, and smooth. She took care of me in about 15 minutes and got me the space I needed at a cheaper price. Staff here is REALLY AWESOME and the facility is clean and well maintained. My 4 star review is for the staff and upkeep of this specific facility. However, I am not happy with the annual rate hikes from Public Storage. The cost when I rented my unit 3 years ago, I thought was reasonable. However in 3 years it has gone up $60/ month. That's an average of $20 a month per year. That is a pretty big increase per month for the average person to handle each year. That's $240 each year on average that I am paying more than the previous year. If these annual rate hikes keep increasing the same amount next year, I will be forced to try and find a more affordable storage option. I think the company needs to be mindful of their costumers' financial situation. Most people rent these spaces b/c they cannot fit all their stuff at their home. Meaning they are mid-low income families who live in apartments and townhomes without sufficient storage. Pricing their customers out of these units just does not make sense to me.
My family used this location to store our stuff in between moves. Very clean! Friendly and professional staff.
Tiffany could not have been nicer--followed-up with phone calls to give us valuable information. When we arrived, the space was not big enough and she immediately called another Public Storage facility and they had a space available. She went out of her way and it was closing time!! Thanks so much for your assistance!!
Ms. Jackie hope me and my husband out this morning and she was very hopeful wit everything we needed today.
My experience for the last four months here at public storage on gosh em rd. has been a awesome experience with the customer service (very friendly). Access to the unit has worked out very well as well as their gate access hours. The unit has always been well lot and facilities clean and maintained. They have been able to make moving date adjustments very easy the few times I have had to change it due to weather. It's been overall a fantastic experience.
Received great service. Would recommend to everyone.
She is absolutely great devoted smart and incredibly helpful
an excellent place to store your stuff. the property manager Jacqueline is very knowledgeable, patient, and always available to answer any questions or concerns. the rest of the staff is also very courteous and eager to help. they have great rates in a great central location for Northern Gaithersburg.
We were helped by the incredibly cheerful Penny. All we were doing was moving our things from one storage to another and she made the experience smooth and pain free. Great customer service from her. Thanks.
This is not a review of the property--per se--the people that work there are fine. This review is for the company. DREADFUL COMPANY. Go anywhere else to store your stuff. They raise the rates too often, they have a 34 dollar late fee...trust me: you do NOT want to go anywhere near this company.
AWESOME customer service!! I was uncomfortable with the initial space I'd reserved online. I traveled from Georgia to Maryland. I arrived minutes before closing and Jacquelyn took the time to show me several other units until I was satisfied. I was even able to keep the discounted rate for booking online. Couldn't have been a better experience during such a difficult time!
Great service! Associates are very professional and were able to recommend the perfect size for storage based on my needs! Would recommend to EVERYONE!