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Address

501 E Diamond Ave
Gaithersburg, MD 20877

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

240-552-6814

240-552-6814

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

240-552-6814

240-552-6814

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
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    4'x6'
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    $ 48/mo
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    50% off first month rent
    Small 4'x6'
    • Upstairs/elevator
    $ 48/mo $64
    Online only price
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    4'x6'
    Online only price
    $ 49/mo
    Online only price
    50% off first month rent
    Small 4'x6'
    • Downstairs/elevator
    $ 49/mo $65
    Online only price
    50% off first month rent

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    5'x5'
    Online only price
    $ 49/mo
    Online only price
    Small 5'x5'
    • Inside unit
    • 1st Floor
    $ 49/mo $66
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    2 units left!
    Limited availability

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  • Save Impression

    5'x5'
    Online only price
    $ 50/mo
    Online only price
    50% off first month rent
    Small 5'x5'
    • Upstairs/elevator
    $ 50/mo $67
    Online only price
    50% off first month rent

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    4'x4'
    Online only price
    $ 55/mo
    Online only price
    50% off first month rent
    Small 4'x4'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 55/mo $73
    Online only price
    50% off first month rent

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  • Save Impression

    5'x5'
    Online only price
    $ 60/mo
    Online only price
    50% off first month rent
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 60/mo $80
    Online only price
    50% off first month rent

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  • Save Impression

    5'x10'
    Online only price
    $ 86/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Downstairs/elevator
    $ 86/mo $114
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    6'x10'
    Online only price
    $ 95/mo
    Online only price
    50% off first month rent
    Small 6'x10'
    • Upstairs/elevator
    $ 95/mo $127
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    4'x10'
    Online only price
    $ 107/mo
    Online only price
    50% off first month rent
    Small 4'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 107/mo $142
    Online only price
    50% off first month rent

    No Obligation

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    5'x9'
    Online only price
    $ 108/mo
    Online only price
    50% off first month rent
    Small 5'x9'
    • Inside unit
    • 1st Floor
    $ 108/mo $144
    Online only price
    50% off first month rent

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    5'x10'
    Online only price
    $ 114/mo
    Online only price
    50% off first month rent
    Small 5'x10'
    • Inside unit
    • 1st Floor
    $ 114/mo $152
    Online only price
    50% off first month rent

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    7.5'x10'
    Online only price
    $ 123/mo
    Online only price
    50% off first month rent
    Medium 7.5'x10'
    • Upstairs/elevator
    $ 123/mo $164
    Online only price
    50% off first month rent

    No Obligation

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    10'x10'
    Online only price
    $ 141/mo
    Online only price
    50% off first month rent
    Medium 10'x10'
    • Inside unit
    • 1st Floor
    $ 141/mo $188
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x14'
    Online only price
    $ 150/mo
    Online only price
    50% off first month rent
    Large 10'x14'
    • Downstairs/elevator
    $ 150/mo $200
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 156/mo
    Online only price
    50% off first month rent
    Medium 7.5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 156/mo $208
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x14'
    Online only price
    $ 161/mo
    Online only price
    50% off first month rent
    Large 10'x14'
    • Upstairs/elevator
    $ 161/mo $214
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 173/mo
    Online only price
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 173/mo $230
    Online only price
    2 units left!
    Limited availability

    No Obligation

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    10'x10'
    Online only price
    $ 173/mo
    Online only price
    50% off first month rent
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 173/mo $230
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 204/mo
    Online only price
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 204/mo $271
    Online only price
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 229/mo
    Online only price
    50% off first month rent
    Large 10'x20'
    • Inside unit
    • 1st Floor
    $ 229/mo $306
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    9'x14'
    Online only price
    $ 244/mo
    Online only price
    50% off first month rent
    Large 9'x14'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 244/mo $325
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 321/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 321/mo $427
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x30'
    Online only price
    $ 382/mo
    Online only price
    2nd Month Free
    Large 10'x30'
    • Outside unit
    • Drive-up access
    $ 382/mo $509
    Online only price
    2nd Month Free

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 434)

November 30, 2023
Google Public Storage Marsalis Madrid
James and KC were very accommodating with my issues. Definitely will be returning with any of Storage needds
November 20, 2023
Google Public Storage Enrique Irizarry
Thanks James. Really patient and informative.
November 13, 2023
Google Public Storage Rodrigo Gonzalez
Muchas gracias James!! Perfecto!!!
November 11, 2023
Google Public Storage Margarita Jimenez
Thank you KC and James you guys always take care of me. I appreciate the great service
November 1, 2023
Google Public Storage Rocket Raf
Excellent experience. Great customer service.
October 9, 2023
Google Public Storage Daniel Barnes Batista
James at the front desk was very kind and helpful, he helped me find ways to optimize my rental and was very accommodating
October 9, 2023
Google Public Storage Arturo Rosales
James was real helpful, thank you so much!
October 3, 2023
Google Public Storage linette genies
James was very helpful and knowledgeable. Great customer service!!
October 3, 2023
Google Public Storage Bob Jones
James got me all set up with a new account quickly. It was a pleasure doing business with Public!
September 23, 2023
Google Public Storage Racine Ndiaye
September 23, 2023
Google Public Storage Carlos Martinez
Muchas Gracias James!!!
September 19, 2023
Google Public Storage DAVID ARGUETA
Kc Thank you for making it to get a unit fast and simple
September 7, 2023
Google Public Storage john carter
Thanks James, for getting me set up with a rental unit. This is the first time I've rented a storage unit so he was very helpful in answereing all my questions and explaining everything to me.
August 25, 2023
Google Public Storage Juana Mejia
Grasias exelente servicio fuimos atendidas por Mohamed. Exelente serbio Es muy amable
August 25, 2023
Google Public Storage Gabrielle Woodrow
Customer service is great! Something was wrong with the unit I initially reserved and the gentleman in the office got us moved right into a slightly larger unit for the same price we were going to pay. Our condo storage facility was being renovated the last few months and public storage and team have really been a life saver. We would recommend them 10/10. They go above and beyond to make the customer satisfied. Had no issues with vacating either. Followed their instructions and got my vacate receipt shortly after. Thanks again, guys!
August 15, 2023
Google Public Storage Maria Nicklas
KC and James are always helpful,.plus the facility is clean.
July 15, 2023
Google Public Storage Ted R
James and KC took care of me.. I appreciate you guys!!
July 2, 2023
Google Public Storage Donald
James and KC are excellent employees at public storage and Gaithersburg Old Town the old building.
July 2, 2023
Google Public Storage Christina Gordon
Was there yesterday, front desk gentleman KC and James (I believe was his name) were amazing! They helped out with all my questions and concerns. Very patient and kind men. Really helpful and worked with us with what we needed for the lowest possible price.
June 16, 2023
Google Public Storage Beverly Zelaya
James helped us a lot and explained everything to me before purchasing. This site is my go to since 2017 and I have never had an issue with Gaithersburg location. They are very professional and attentive to customers needs. I highly recommend this site of public storage. Thank you again James and KC for your help.
June 12, 2023
Google Public Storage Esteban Ochoa
June 11, 2023
Google Public Storage Ivan Tenorio
Great experience!!! Good deals
June 7, 2023
Google Public Storage Casey C
May 25, 2023
Google Public Storage Carla
James and CK are really good human beings.They were really polite, explain everything well and Really respectful give us there best of there service and best price. Thank you
May 17, 2023
Google Public Storage Rodrigo A
Excellent trato con servicio al cliente Tratan con amabilidad te ofrecen lo q se acomoda a tu presupuesto Fue excelente trabajar con james y joseph gracias lo recomiendo y es accesible 🙏🙏🙏🙏 thanks
May 10, 2023
Google Public Storage Josue De Paz
Good service
May 10, 2023
Google Public Storage Josephine D Orellana
James and Joseph good service
April 26, 2023
Google Public Storage patricia soto
Genial faltan mas carritos de carga.
April 6, 2023
Google Public Storage Balmoris Contreras
James es un gran líder dentro de su tienda me explico muy bien todos los pasos a seguir y toda la información me pareció clara y concreta muy contento por la forma en que me ayudó en mi estadía
April 5, 2023
Google Public Storage Juan Gonzales
Great service at this location. Maia and James we're very helpful.
April 4, 2023
Google Public Storage Ginette Akadia
Good customer service approach. I highly recommend this place
April 4, 2023
Google Public Storage Cindy Argueta
Highly recommend this unit . Thanks to James I got the perfect storage I needed. They need more people like him working!!!! Great service!!
April 1, 2023
Google Public Storage Danyell Martin
James and KC did a remarkable job of showing me the unit and explaining the insurance and fees. Thank you Public Storage for having personnel of such professionalism.
March 28, 2023
Google Public Storage Elmer Gomez
March 22, 2023
Google Public Storage Rick Albert
Great people to work with. KC & James took good care of us. Will definitely use them in the future.
March 5, 2023
Google Public Storage Amin Ilia
Joseph and James are great and they guid me completely
March 5, 2023
Google Public Storage Rommel Hernandez
James and KC muy Bueno
March 5, 2023
Google Public Storage Ike Dollar
Joseph and James were great. Will recommend friends and family. Thanks A++++
March 4, 2023
Google Public Storage Charles Thompson
Casey and James did a great job helping me get set and settled in. Facility looks great, highly recommended.
February 20, 2023
Google Public Storage Carl Zhou
James is a very nice rep, professional, knowledgeable, willing to help. All transactions are very smooth. I’m happy to choose this location as my storage. Thank you.
February 20, 2023
Google Public Storage sonja peterson
Excellent service from James and Mussfir!! Use their facility!!!
February 16, 2023
Google Public Storage Jesus Martinez
Excelente servicio Mohamed !
February 13, 2023
Google Public Storage peter mbithi
Best customer service experience i have ever had with a storage space by far. Will recommend it especially this location.
February 11, 2023
Google Public Storage T I
James and k.c it been very good experience
February 4, 2023
Google Public Storage Brad Johnson
January 30, 2023
Google Public Storage Jane Souzon
James was extremely patient and resourceful in what could have been a very confusing situation.
January 11, 2023
Google Public Storage Jorge Melendez
KC was very helpful and got me the best space and price and location is clean and convenient
January 9, 2023
Google Public Storage Cynthia Peymann
Mark at the E Diamond Ave location went above and beyond to help me transition my unit move from Goshen location that I was very unhappy with to Christopher Ave closer to my home. He was the kindest politest young man I have encountered in a long time. He went out of his way to help me and even closed my old unit account so I didn't have to do that. Take care of that young man Public Storage, he's an exemplary employee. Thank you again Mark.
December 4, 2022
Google Public Storage Bladimir Pérez
November 30, 2022
Google Public Storage Susan Austin
KC and Al have been great and always helpful and friendly
November 29, 2022
Google Public Storage Gerald West
Thank you Casey. Very friendly
November 5, 2022
Google Public Storage keith moyler
Great customer service very professional!👌🏾
October 1, 2022
Google Public Storage Sean Austin
KC, Albert, and others have been very helpful while we right sized our storage needs for personal and business needs over the months and years! The facilities are generally well kept, and the customer service exceeds expectations. In our 4-5 years of using the place I can only think of 1 prolonged frustration and it was related to a complicated elevator repair need which seems to have been worked out. KC goes out of his way to support current customers so that they will be returning customers; he provided a storage solution that made more sense than what we would have organized working without him.
September 30, 2022
Google Public Storage Francisco Gutierrez
Great service from KC and Al they were very helpful with my storage account
September 8, 2022
Google Public Storage ali vann
Professional service with clean and quiet facilities, 🤫
August 26, 2022
Google Public Storage Veronica Vaca
WhT a wonderful place! kC was so helpful! I picked the wrong unit and the transfer was so easy, it made my stressful day an ease
August 26, 2022
Google Public Storage Felicia Hicks
KC was absolutely amazing at helping me determine my storage needs. He is extremely professional and knowledgeable. He took his time to answer all of my questions and walked me through each storage unit I was interested in. I recommend this storage company. Areas were clean and seemed very safe. I looked at many other storage companies and choose public Storage because of the cleanliness, affordability and KC. He turned a stressful situation into a pleasant solution. He is an asset to the organization.
August 4, 2022
Google Public Storage Erica Caesar
KC is friendly, professional and has assisted me with my storage needs for home and business.
July 18, 2022
Google Public Storage jrdeezel
Excellent service. Great location. Definitely recommend it!👍🏽
July 18, 2022
Google Public Storage Hilary Katz
KC IS SO WONDERFUL! He is always warm and personable and makes my experience here feel easy (he helped me recently clean my unit with a broom) . He’s awesome!
July 8, 2022
Google Public Storage Sahr M (BOND)
Kc wash extremely helpful and he made sure all my enquiries were taken care of in a very professional manner
June 13, 2022
Google Public Storage Tchipkam Nguebdob
This storage facility is very professional and knowledgeable on their products . Mark Griffin was very helpful and answered all of my questions!
June 9, 2022
Google Public Storage Kayla Torrence
June 1, 2022
Google Public Storage Tasha Fletcher
I want to thank Chris his manager Tabitha for helping me get my storage room. Chris was very knowledgeable gave me a tour and helped me set up my online process. the Unit was clean and easy to access. thanks so much Chris you are the best, love your personality !!!!
May 10, 2022
Google Public Storage Tahmar Gaither
Great location and great customer service. Tabitha was the absolute best !
May 7, 2022
Google Public Storage Maye G
Great service. Really clean
April 14, 2022
Google Public Storage Edwinderas Deras
April 5, 2022
Google Public Storage Pauline Mahan
I was received by Miss Tabitha: she is very welcoming, helpful and efficient. Thank you Tabitha
April 2, 2022
Google Public Storage Erika Cadena Reyes
Great services!!!. I love it, they really help me in the stuff I need it.
March 17, 2022
Google Public Storage Kingg Beee
Great service!!!!! Tabitha and KC were a great help with information!!!! I highly appreciate it!!! Thanks so much!!!
March 17, 2022
Google Public Storage camille musoko
Excellent customer service!! The team is amazing. They treat us like family.
March 7, 2022
Public Storage Robert Lindenmayer
What are your monthly rates
February 16, 2022
Google Public Storage Eugene Demar
My man Mark is Awesome !!! He helped us get settled into the best storage unit possible, went online to help me find the best rates that the company could offer! Is excellent customer service let me to leave a review to let others know that this is the best public storage in Montgomery county !!! Thanks Mark!!!!
February 4, 2022
Google Public Storage Shavona Potter
Always great service!!
February 4, 2022
Google Public Storage Mandy Moore
Tabitha and kc are great! They helped me out with my account .
January 24, 2022
Google Public Storage Alan Jefferson
ZERO communication... opened an "Incident Report" due to poor conditions on the property which led to an accident. No response from this report. Followed up with 2 emails with no response. Finally received a response requesting I call a certain number... it was automated with no way to speak to a human or follow up on the correspondence. Phone message left at the actual property has not been returned. Will be closing out my 2 units ASAP. There MUST be a better vendor for our business
January 21, 2022
Google Public Storage Allie Booker
I am so sorry about this storage it's not a good idea to use this I have had difficulty reaching the manager and returning calls none and void.. now I am out of the state .it's really hard to get a chance to because of time zones This company racked up late fees of $134.00 accounting error on there part and canceling my direct deposit. I am out of state so I am being taken advantage of. But I am hearing that I am not the only one being ripped off at Christmas time. It's a scam
January 11, 2022
Google Public Storage Paul Ekman
December 21, 2021
Google Public Storage Jeffrey E. Bardales Lara
This was my first and last time renting something through the internet without looking at it first. As you see in the pictures, this building is not cart-friendly. If you are planning to store large furniture or boxes, be careful because you have to go through doors. These two things are my biggest complaint; it is extremely hard to use the carts when fully loaded because of the edges and a pain in the * go through the doors with large furniture. They called me right away when I posted my initial review, asking me if there was anything they could do. So at least customer service is good.
December 14, 2021
Google Public Storage Matilda Adu
Respectful, professional and proactive employees. Clean and convenient place
December 10, 2021
Google Public Storage Nair Baioco
December 5, 2021
Google Public Storage Yohanny Romero
Excellent customer service from Rafael, easy to rent
December 3, 2021
Google Public Storage Zina Williams
I came to finalize my storage space with the E.Diamond public storage location today and the help that I received from Manny and KC was AWESOME!! They are a beautiful pair and I will enjoy working with them for the duration of my storage.
November 30, 2021
Google Public Storage Moe Dan
I had a great experience and the price was affordable.
November 18, 2021
Google Public Storage Allieu Shaw
Great service. Very responsive. Clean and no insects or roaches like other storage places.
November 15, 2021
Google Public Storage César A Córdova T
Good prices and service
November 4, 2021
Google Public Storage John Williams
Very clean facility, great service by managers
October 13, 2021
Google Public Storage Vindy Bonilla
Good sevices
October 11, 2021
Google Public Storage Edwin Orozco
Tabitha and KC are a very kind persons. All the guys here are the best.
October 11, 2021
Google Public Storage Shia E
Great service!!!! Tabitha was amazing!!!!
September 27, 2021
Google Public Storage Noe Perez
September 25, 2021
Google Public Storage Melissa Boyer
Wilma was great and took her time to help with the process of renting a unit. Thank you so much
September 25, 2021
Google Public Storage Francys Arguet
Wilma & KC where very help in renting my space, thank you!!!
September 25, 2021
Google Public Storage Maritza Zavala
Wilma was wonderful in trying to help me, was not able to meet my needs,She referred me to go to public storage on 355 grateful for her help.
September 8, 2021
Google Public Storage Amon Chafukira
Wilma and Tabitha were great! Amazing service.
August 25, 2021
Google Public Storage Jesus Martinez
July 30, 2021
Google Public Storage C M
July 19, 2021
Google Public Storage Ben Zapata
Helpful staff, good location, as is the nature of the business, prices fluctuate,.
July 8, 2021
Google Public Storage Gen x
I rent a unit here and got to know both KC & Tabitha. Let me tell you, they are both very accommodating and helpful not to mention super friendly. I enjoy running into them from time to time when im there. Hands down best customer service experience at a storage facility. Both work hard and keep the office and facility neat and tidy!
June 7, 2021
Google Public Storage buscando tesoros Ventura
June 6, 2021
Google Public Storage Yolanda Dinora
Tabitha good People help for rent store
May 17, 2021
Google Public Storage D L Anderson
April 30, 2021
Google Public Storage Johnathen Surratt
April 18, 2021
Google Public Storage Jaquelyn Koscho
April 16, 2021
Google Public Storage Charles Sanchez
La estructura es muy antigua y la renta es cara.
March 26, 2021
Google Public Storage Jenny Rivas
Es muy accesible para subir las cosas hay elevador y mucho espacio entre ellos
March 11, 2021
Google Public Storage Linky Bacon
January 10, 2021
Google Public Storage 319sheshe
January 4, 2021
Google Public Storage Joanna Karngar
November 30, 2020
Google Public Storage Jose Flores
Outstanding customer service! Great and safe facilities. I went once to drop off my stuff and came back about 8 months later to pick them up and all was intact and safe.
November 11, 2020
Google Public Storage Jose Sanchez
November 7, 2020
Google Public Storage Isabel Romero
Muy bonito
October 19, 2020
Google Public Storage Luis Gorres
September 20, 2020
Google Public Storage Tiffany Whitney
September 17, 2020
Google Public Storage Cherish Smith
Tabatha and KC were the biggest help. Customer service was great. They were very pleasant to work work with.
August 13, 2020
Google Public Storage Stefan Williams
This is my first time rent a storage property and the experience was very easy. The staff was welcoming and resourceful. KC helped me with all my storage equipment needs that I didn’t realize that I needed. Thank you for making this transition easy!
August 3, 2020
Google Public Storage David Shpak
HIGHLY recommended! Jay and Tabitha were so welcoming and friendly that it felt like I was seeing old friends when I went in. They answered every question I had and made sure to go over everything thoroughly with me.
July 31, 2020
Google Public Storage Priscilla A
Rented yesterday and i had a great experience! It was fast and easy.
July 24, 2020
Google Public Storage Theresa Wheeler
Very helpful and professional with both my mothers unit and mine. Worked to meet our very specific needs. Great customer service. Thank you Tabitha and KC.
July 23, 2020
Google Public Storage Diana A
Amazing service!Tabitha was really nice we had a great experience and service.Only thing that was not to my liking is that they require you to have insurance on the unit other then that 5/5.
July 16, 2020
Google Public Storage A Flores
Had a great experience renting here! Great employees will recommend
July 5, 2020
Google Public Storage Rickey Simpson
if you need a storage unit you must go see Jay and Tabatha. Make sure you have the money for your storage unit, because after the fun I had with these two people, I just had to pay for this month and next month along with the packing materials that I need. They were so accommodating as well as fun which made my experience extremely delightful. When I was all done I was still talking to them because of how they made me feel. Business is business and fun is fun, however when you combine them both together equals a phenomenal experience thank you Jay and Tabatha for a wonderful day that I hope will continue for the rest of my day.
June 18, 2020
Google Public Storage lynn McCarthy
Casey at this Gaithersburg location worked w/ me over the course of a few weeks to help me during my move cross-country. He was very reassuring, competent, professional, and just plain awesome. When we hit a bump in the rental road just before my unload into the unit he went above and beyond working hard to resolve the problem and make everything better than right. Highly recommend. He deserves a promotion!!
June 15, 2020
Google Public Storage Daysi Valenzuela
I LIKE THIS STORAGE
June 13, 2020
Google Public Storage A. R.
Tabitha, Jay, and K.C. provided excellent customer service. The process of checking in was smooth and when I had a question they made sure to look into it and follow-up with a response. Well maintained facility. Would recommend this location.
June 11, 2020
Google Public Storage Calvin Jones
The team at this location was extremely helpful and made getting situated very easy. Casey patiently helped me with getting everything done over the phone when I wasn’t able to make it to the location in time and even helped a little past closing time to make sure everything was handled before moving in. Then next day, Jay and Tabitha made getting situated into the storage simple and sweet. Much appreciation for the team at this location.
June 8, 2020
Google Public Storage Tim G
It's storage.
June 7, 2020
Google Public Storage Antonio Hernández
Excelente atención.
March 29, 2020
Google Public Storage Essa Jagana
This place is the worst storage I have ever deal with, they are ripoffs. I vacate the storage on my schedule date. Left the storage door open for them to see that I vacated if they come the next day, I call them this morning to tell them the rude lady over the phone want to charge me. My first day was the same they force me to buy a padlock which I don’t need. Same on them. I will never ever go there again or refer anyone to go there. RIPOFF IS THE ORDER OF THE DAY.
March 17, 2020
Google Public Storage Eric Skylar
Friendly and knowledgeable staff! And clean property.
March 17, 2020
Google Public Storage Aubrey Henry
Lydia was very helpful and knowledgeable about the size I needed for my items.. I would recommend Public Storage to other customers..
March 17, 2020
Google Public Storage Santiago Vasco
Lydia is a great person helped me find what I needed and worked hard to find the right box
March 15, 2020
Google Public Storage Andrew Hershey
Lydia has outstanding customer service skills and was extremely helpful in getting me into the right storage unit! I highly recommend going to see Public Storage at 501 East Diamond Ave, Gaithersburg, MD 20877.
March 2, 2020
Google Public Storage Gloria Bustamante
Lydia was very sweet and helpful! The prices for the storage in not bad at all.
February 26, 2020
Google Public Storage Nana Ofori
Lydia was nice and have skills for his job ! She is Profectional
February 22, 2020
Google Public Storage Elisa Kranwinkel
Have hadmy storage here for 4 years with no complaints
February 19, 2020
Google Public Storage R. Esteban Martinez
Easy Access & Secure Storage Facility
February 12, 2020
Google Public Storage Michael Tataw
Lydia and Tabata are amazing their customer service was above and beyond regular customer service. I was in and out with advice on how to maintain good standing while renting my storage. I recommend both for their excellent job and amazing personality.
February 12, 2020
Google Public Storage Lekeita Cox
This is a great storage place as well reasonable and the young lady that assisted me was very polite and helpful shout-out to ms. Lydia C you guys keep up the good work
February 9, 2020
Google Public Storage Heydi CERDA
I had the best experience and Lydia was absolutely amazing .. highly recommend
February 7, 2020
Google Public Storage Ada Rodriguez
February 5, 2020
Google Public Storage Monica Shants
Tabatha was very helpful and knowledgeable:)
February 4, 2020
Google Public Storage alkon negro
Lydia y. Su grupo son excelentes en su atención al cliente
February 3, 2020
Google Public Storage Laura Jimenez
Very professional and excellent customer service
February 2, 2020
Google Public Storage MICK Jrewska
I met nice people while un packing
February 1, 2020
Google Public Storage Nishan Perera
Great customer service by Tabitha, quick courteous service.
February 1, 2020
Google Public Storage Aaron
Won’t stop calling and texting me even though I told them they had the wrong number. Had to block them.
January 31, 2020
Google Public Storage Tom Rain
My experience was great, KC was fast, thorough and made it all very easy!
January 27, 2020
Google Public Storage Marcus S.
January 21, 2020
Google Public Storage Ruth Benneh
I was assisted by Lydia and John. They were so nice and took their time to explain everything to me. Lydia walked with me and showed me my space. I left happy and highly satisfied.
January 21, 2020
Google Public Storage Naïde Obiang
Although my block wasn't the cleanest, my belongings were still intact after a year and half.
January 21, 2020
Google Public Storage Fabiana Carson
Lydia was very helpful in assisting me and made sure I was on the same page with everything. She answered all of my questions and concerns and was overall very polite!
January 21, 2020
Google Public Storage LouAnn Birjou
Lydia Carson was most helpful through my entire process.Professional and went the extra mile.Thank you
January 18, 2020
Google Public Storage Michael Ogunloye
Reasonably priced , consistant customer service
January 15, 2020
Google Public Storage Juliana Gonçalves
Very attentive and polite staff. I really liked the service and the space. I recommend it to everyone.
January 13, 2020
Google Public Storage Tanya P
Very helpful when i came to rent
January 8, 2020
Google Public Storage Tirza Chappell
Good storage place. The gentleman that helped me made sure that I understood all the ins and outs of the place. He walked me to my spot and made sure I knew how the gates and doors worked.
December 28, 2019
Google Public Storage Tamika Scott
Wonderful experience
December 28, 2019
Google Public Storage G Johnson
Very great customer service! The employees that work here are good at what they do! 5 star service
December 8, 2019
Google Public Storage Mbussa Official
Great experience!
December 8, 2019
Google Public Storage Elaine Su
November 27, 2019
Google Public Storage Charles Mosby
John was great! Nice clean orderly upgrade today. Thanks guys!
November 22, 2019
Google Public Storage Brandon Mills
The customer service here is excellent
November 22, 2019
Google Public Storage Eric Strong
Customer service fast good & polite courteous.
November 17, 2019
Google Public Storage Gregory Williams
Rented a unit, quick service i was in and out.
November 13, 2019
Google Public Storage Marcos Blanco
November 5, 2019
Google Public Storage Julian Wiltshire
Great service, KC was awesome and Lydia was very helpful as well.
November 1, 2019
Google Public Storage Shawn Frazier
October 28, 2019
Google Public Storage M Watson
Rented today! Good service
October 22, 2019
Google Public Storage Milton Hernandez
Buen lugar, buen servicio lo recomiendo esta localidad 👍🏻
October 22, 2019
Google Public Storage Chris B
Very nice facility. John Maher is very kind and thorough.
October 14, 2019
Google Public Storage Andrew Barrett
Rented yesterday and everything was explained so well! Great employees and good facility
October 8, 2019
Google Public Storage K Sanchez
Great employees! Explained everything to me
October 8, 2019
Google Public Storage Lesley Genao
Quick and easy to use smelled funny but effedtove for the purpose needed
October 1, 2019
Google Public Storage Miguel Bardales
Nice place to rent
September 29, 2019
Google Public Storage Sara White
September 15, 2019
Google Public Storage Rosa Soper
Service by Diane and Tabitha was great. Diane explained everything very clearly, like a true professional. They both get 110percent rating from me. Thanks!!
September 8, 2019
Google Public Storage E Ross
September 6, 2019
Google Public Storage Emily Brewster
August 29, 2019
Google Public Storage Gloria Santanilla
Very good customer service they are very helpful
August 22, 2019
Google Public Storage Saan Burrow
Great service. John was very helpful!
August 20, 2019
Google Public Storage Raekwon Sample
Quick and easy process
August 14, 2019
Google Public Storage Theus Kelly
John was very helpful and his customer service was consistent throughout our visit. Definitely would recommend this location 👍
August 10, 2019
Google Public Storage Ronalds Estrada
July 24, 2019
Google Public Storage David Han
Great service!
July 18, 2019
Google Public Storage S Burgeryy
Great service! Had no issues at this location
July 15, 2019
Google Public Storage mayron sosa
July 13, 2019
Google Public Storage Jon M
Mr. KC was every knowledge and helpful in purchasing my new unit. The transaction was expedient and stress free.
July 5, 2019
Google Public Storage Lloyd Cummings
Ecellent information and customer service team.
July 2, 2019
Google Public Storage Dan
Cons: -They aggressively raise the rates after your initial contract. The price increase is huge and they are not upfront about this when reserving the units and they don't give much warning when the price increases are about to occur. -There was evidence of rodent feces in our unit and some cardboard boxes were partially chewed. There was nothing of interest in our unit for rodents so the damage was minimal, but there is a pest problem here. -The temperature controlled units are still very humid and you need to replace desiccant yearly or even more frequently Pros: -nice staff
June 29, 2019
Google Public Storage takisia charles
I love to do business at public storange on east diamond Ave the staff are very friendly always ready and will to assist you ,THUMBS UP to TABITHA for always making my day when I visit , she is always making sure I get everything I need leaving me satisfied and happy. Keep up the good work.
June 22, 2019
Google Public Storage Champney Home Service “CHS” Marylands Favorite Contractor
Nice place. Prices are rising too high. Time to look around
June 19, 2019
Google Public Storage Jean Piz
Merinda is great And gave me 5 star service
June 16, 2019
Google Public Storage Fluffernutter Fluffybutt
June 8, 2019
Google Public Storage J
Great customer service to Tabitha and Diana. Thank you for everything you guys are awesome!
June 5, 2019
Google Public Storage William Lewis
Great service!! Would highly recommend to anyone needing storage with very minimal issues!
June 5, 2019
Google Public Storage Cor3yR3y Slimjim
Good service great ppl
May 16, 2019
Google Public Storage Jon Waugh
Staff all have great personalities. Very friendly!
May 9, 2019
Google Public Storage Kio Auto
There was an issue with my bank and so I couldn’t make a payment to allow access to my storage unit. After a long hour of being on the phone with my bank they finally allowed me to use my own card. Kc one of their employees stayed a little later just to help me out even after they had closed.
May 6, 2019
Google Public Storage Danielle Watts
I dealt with Nick; he was extremely helpful and I was in and out in less than 30 min as a first time customer!!! Excellent experience!!
April 27, 2019
Google Public Storage Nicole Weeden
KC was super friendly and knowledgeable! He helped me get the perfect unit quickly—thank you!
April 27, 2019
Google Public Storage A
KC was very professtional.
April 22, 2019
Google Public Storage C Johnson
Wonderful service here! Keep up the work
April 22, 2019
Google Public Storage DreadKing Jay (JayBen513)
good service
April 12, 2019
Google Public Storage esther amankwah
Wonderful manager we love their customer service
April 9, 2019
Google Public Storage Patricia Davis
K. C.Gave me excellent service today here at public storage!! I couldn’t be happier. I’m glad he was here on site especially since I’m elderly I needed the extra care he gave me. I’m happy with the service!!
March 29, 2019
Google Public Storage mary louise anderson
Diana and KC are awesome!
March 22, 2019
Google Public Storage Chris Lentz
Poor reviews are a result of unrealistic expectations or simple ignorance. This is not a 5 star resort, it is a secure, well maintained facility with plenty of storage options, inside or out, climate controlled or not, drive up or elevator access, small to huge and prices commensurate to amenities. Staff is knowledgeable and engaging. Bridgette assisted me, showed me the facility, and explained all he nuances of location an my unit. @PublicStorage Management - take care of Bridgette, she is winning you customers.
March 21, 2019
Google Public Storage Sebman Vaca
Wonderful customer care!!! So helpful, so glad we are able to start a clutter free home! Nice location and very clean!!!
March 12, 2019
Google Public Storage Tolga C
March 7, 2019
Google Public Storage Stacy Faulkner
great service from KC and staff
March 5, 2019
Google Public Storage Sky Northcutt
Not bad, the gate for the old buildings is usually broken, and I dont feel like that section of the units are kept up with very well. Plus, they raised the prices by $10 in the year that I’ve kept my things there. Definitely overpriced.
February 21, 2019
Google Public Storage Cullen Keyser
Great Service
February 21, 2019
Google Public Storage William Minturn
Very thorough and honest
February 14, 2019
Google Public Storage Karen Dominguez
Excelente servicio
February 3, 2019
Public Storage moe banks
What time can I access the gate
February 1, 2019
Google Public Storage Skylar Campbell
Great experience with KC!
January 25, 2019
Google Public Storage Veronica Shackleford
Chris Diana and Casey are simply the best in customer service. 💙 U guys! Thanks for being Awesome!! I've had my unit for 4 years. Thanks Public Storage
January 11, 2019
Google Public Storage joe castillo
Excellent customer service and good help and price
January 5, 2019
Google Public Storage Emrul Islam
Staff was very well behaved and facility was good price. However they had issues with the front gate, it was open for a month I rented. Anyone could have entered the facility without a gate code. Recently I passed down the place and looks like its fixed now. They only downside is they force you to buy their lock. Be prepared to purchase a $25 lock to their advertised cost
December 11, 2018
Google Public Storage Domingo Freixas
Muy agradable la atención después de ver alternativas creo que ah sido la mejor ayuda que eh tenido en este tipo de rubro. Ya que influyó en una decisión importante pa mi negocio.. gracias Jenny eres muy carismática sumando lo eficiente..
December 6, 2018
Google Public Storage Mary Anne Gerono
Jenny is the most professioi, friendliest relief manager I've ever met before. I've had my storage here for four years, She the is new at this property and she is the best ever.
December 6, 2018
Google Public Storage The Zone
Great Staff Jenny and Melody helped me get a second unit, entire process was the best experience I’ve had at this location. Thanks ladies !!
December 5, 2018
Google Public Storage jojo la Justifiee Lima
November 24, 2018
Google Public Storage James Lawson
Security fence and doors have been broken for over a year. Poor management
November 12, 2018
Google Public Storage Deandra Shepard
Liz and Diana in the office are two beautiful, amazing humans!! They are super stars and knew exactly what merch I needed to make my move easy and successful! If you need packing supplies come here!
November 8, 2018
Google Public Storage Marvy Guzman
Jenny os wonderfuñ great customer servir
October 30, 2018
Google Public Storage Love Apostol
Jenny and Liz are amazing! They reviewed our storage options and helped us find the right one to cater to our assets. They were very informative, professional, sweet, and patient. I appreciate their great customer service and hope they are recognized for providing my mother and I with a positive experience.
October 23, 2018
Google Public Storage Keith Griffin
Nice people, good location. However there was a rather large air vent taking up about 5-10% of the space I paid for. Then four months later, they increased my rent almost 25% ($55/mo to $68/mo.)
October 4, 2018
Google Public Storage Tom Skinner
October 3, 2018
Google Public Storage Ari and Aali
Great location. merlina is great helped me with all my packing needs. for the big move Thanks great help!
October 3, 2018
Google Public Storage maeskii
Really enjoy this location has everything needed for the moving experience possible. Also great customer serivce. Felt welcomed thank you Merinda and diana.
October 1, 2018
Google Public Storage Blanca Beltram
September 16, 2018
Google Public Storage Blink 13
September 14, 2018
Google Public Storage Lucille Core
September 14, 2018
Google Public Storage Alex Lee
Great service by Diana and Merinda! They made the process extremely simplistic! Found the perfect storage unit very quickly and both Diana and merinda were very friendly! There was phenomenal follow up before and after my reservation! Wonderful experience!
September 2, 2018
Google Public Storage John Trevithick
Diana provided great customer service! Extra time was taken to answer questions clearly. Thanks for being so helpful. Highly recommended!
August 28, 2018
Google Public Storage Bluehawk Flooring llc
August 19, 2018
Google Public Storage Kiki Reno
I went in to buy boxes and the ladies inside were really nice and had great customer service!
August 13, 2018
Google Public Storage Abbie Elliott
Merinda and Diana are excellent and provided great service to me and my family. They both went above and beyond to accommodate a complicated situation. Highly, highly recommended.
August 13, 2018
Google Public Storage Alexandra Main
Great customer service and staff!
July 26, 2018
Google Public Storage Kiarra H
Very organized place to store your belongings and the customer service was fantastic I will definitely come again!
July 18, 2018
Google Public Storage alejandro reyes
I love the Public Storage at this location. Great place to rent and the girls there are MARVELOUS.
July 18, 2018
Google Public Storage DJ J
Merinda showed me a unit on the property which was very clean. I was planning to store my belongings elsewhere but she was SO professional and friendly I couldn’t resist! Lovely location, glad I checked there!
July 14, 2018
Google Public Storage Tee Ali
Hey everyone, just locked in on my unit and had Miss Merinda to assist me. I was very pleased with her professionalism and attention to details (for example, upon showing me my unit she advise that she would like to sweep it out and place dehumidifiers for better protection of my property). Location is quaint and accessible...Thank you Merinda...Officer Sleepy!
July 10, 2018
Google Public Storage Victor Blanco
I went there on Sunday and the service was great well explained everything the person very generous👍🏼
July 7, 2018
Google Public Storage Tirolia AU
June 29, 2018
Google Public Storage Angel Cantarero
June 18, 2018
Google Public Storage Hari Krishna
Best promotional offer
June 6, 2018
Google Public Storage Molly Johnson
Great work merinda
June 1, 2018
Google Public Storage Marie Simone Fall
Best
May 31, 2018
Google Public Storage F Castillo
Merinda is super helpful. She explains everything thoroughly. The unit we rented fit everything we needed to put away perfectly. Definitely recommend this location.
May 24, 2018
Google Public Storage JENNY MELISSOTI
Both of the employees the manager and Jasmine were extremely courteous and answered my inquiries. Thank you both.
May 13, 2018
Google Public Storage Karen Yvette
May 13, 2018
Google Public Storage John O'Brien
Merinda was great. She made the process easy and answered all of our questions. We felt that she really took pride in the services provided by this facility. We even learned a thing or two about the storage option we chose and how best to occupy that space. Very pleased.
May 12, 2018
Google Public Storage Santiago Paz
Merinda is great thank you public storage
May 12, 2018
Google Public Storage Abdel Tarek
I like everything about it & I haven't had a problem yet. Best storage
May 8, 2018
Google Public Storage Aliya Raheem
The ladies at this public storage were awesome. Very helpful merinda
May 8, 2018
Google Public Storage Tanya Miller
Just looking for boxes and found the great customer service here. Found the right sizes i needed, also great buy back guarantee! Thank you ladies. Melinda and aaliyah I will be back
April 28, 2018
Google Public Storage Erwinz2033 Williams
Diana Awesome freindly conversations and informative
April 22, 2018
Google Public Storage Chien-Chih Lin
April 13, 2018
Google Public Storage Norma Herrera
My husband had a great customer service and a fast solution for our need of a storage. Thanks Merinda, we really appreciate your help! :)
April 12, 2018
Google Public Storage Andrae Taggart
Great place to store your belongings! Great staff, thank you Merinda keep up the great work!
March 30, 2018
Google Public Storage Stephen Romano
Merinda is one of the coolest people I know...customer service is great!
March 28, 2018
Google Public Storage David Garcia
Merinda is a great person would love for her to work along with me if she reads this your a great person and worth so much more.... Thank you for all your help your great... customer service skills are definitely one of the best!
March 24, 2018
Google Public Storage Edith Chavez
Lovely help from Diana y Merienda hablen español!
March 18, 2018
Public Storage Solomon Kakavas
How much is your smallest unit
March 10, 2018
Google Public Storage oswaldo hv
March 4, 2018
Google Public Storage Chris Mosley
Merida is great! I will be back!
March 1, 2018
Google Public Storage Sandra Andrade
Had a space for many years at this location. It's a well-kept location. Staff is very pleasant to deal with. It's easily accessible.
February 28, 2018
Google Public Storage Ashley Poffenberger
Melinda the manager is great also Steve is great thank you both I need the space fast and quick!
December 26, 2017
Google Public Storage Josie Ford
I highly recommend Public Storage hands down. I researched several storage facilities and I'm so glad I chose to use Public Storage in Gaithersburg, Md. I called the main office to help me decide on the size of the unit, the best location for me and found out that they were offering a promotion, just $1 for the first month. The representative was courteous, upbeat, and extremely helpful. He then gave me the name, address, phone number and the name of my contact at the location I chose. The facility is a lot larger than I imagined. I immediately met with Emily and Diana, the manager. Diana very efficiently and quickly helped me go through, read and understand the automated documents/contract that I had to sign. She and Diana both were very personable, efficient, courteous, professional and knowledgeable. Emily did a great job as I was in a hurry to move my things in. She walked to my unit, showed me the best and quickest way to gain access to my unit, and as we walked through the property, Emily pointed out all the safe measures they take to ensure everyone's safety. The place is well lit both inside and out. It's also very clean and they have carts available during office hours. Without a doubt, I'm thrilled that I chose Public Storage. They have facilities across the continental US and parts of Canada.
December 15, 2017
Google Public Storage Richyrich
The representative Diana showed great customer service. She was very helpful.
November 29, 2017
Google Public Storage Gaby Aguero
November 21, 2017
Google Public Storage Malamin Juwara
Thank u Shayla, Your service was extraordinary. The demeanor with which u deal with the customer is exemplary. I couldn't do the regular review, your property number is #25860. I reviewed this location a year ago. I came for a service today and found another team. Their services will make you feel wanted and really want to come back again. Each team show the same high quality customer service. Ms. Shakeyter Brown provided me service today and I want to thank her for her extra dedication.
November 1, 2017
Google Public Storage Aaron Driver
Nice private storage and great location.
October 30, 2017
Google Public Storage Rachel Harris
I went to check out some units here at East diamond for sister and I was helped by Diana. She was very professional she was able to show a few units and answer all my questions that I had regarding the space. She was very kind and gave 5* customer service. I will go back if I ever need a unit
October 29, 2017
Google Public Storage Laura M
I came in earlier this week having no clue about the Public Storage process. Luckily a nice girl named Diana explained everything to me and was able to answer all my questions.
October 27, 2017
Google Public Storage Shayla Peaks
Merinda and Emily are simply the best both able to answer any questions I had with no problem. I left the store with everything I came looking for as well as a smile. Thanks lady's for all you have done.
October 14, 2017
Google Public Storage Mirian Escoto
October 3, 2017
Google Public Storage Martin Dinev
The manager Diana was prompt in every step, from booking the unit through the paperwork process. Definitely ask for her prior renting a unit.
September 25, 2017
Google Public Storage Trudy Barlow
This is a huge public Storage the office is in the bigger side of diamond Ave the staff are Friendly helpful and they work hard to Keep this place clean it's a very safe neighborhood as well.
September 13, 2017
Google Public Storage Jorge Rios
September 2, 2017
Google Public Storage Flower Hour
Merinda is great and every helpful!
August 30, 2017
Google Public Storage Lit Aki
Merinda is nice and a great worker
August 17, 2017
Google Public Storage Andrae Taggart
July 28, 2017
Google Public Storage Ju U
Merinda is one of the sweetest people at this location always bending over backwards to help thank you!
July 26, 2017
Google Public Storage Frank McGuire
Both Miranda and Diana were fast, courteous and professional. Extremely helpful and I was clearly informed about everything! No surprises! Great staff and 5 stars from me!
July 19, 2017
Google Public Storage rosa guerrero
July 19, 2017
Google Public Storage Andrae Taggart
July 15, 2017
Google Public Storage simplice ondoua lebogo
July 13, 2017
Google Public Storage Cusberto Tucto
Great merinda service
July 13, 2017
Google Public Storage Denise Valdez
Rented a space there recently and Diana helped me out. Great customer service! Diana was very helpful and made sure I got the space I needed. I had no clue what I was looking for in space size so thank you.
July 1, 2017
Google Public Storage Beatrice Apeyiesi
Melinda is great thank you for all your help
June 23, 2017
Google Public Storage LEISURE WORLD BAR AND GRILL MUDETE
Merida is great! Helped with all my needs!
June 17, 2017
Google Public Storage Bryant Washington
Started an account in March 2017. All initially went well. On June 2, about 10:20pm, we inserted a payment in this locations after hour slot. This is also noted by my Google timeline. That payment amazingly disappeared. We were not contacted until after a late charge was levied. No one in their office can find our payment, they also state, their surveillance camera could not capture payments being inserted because of it's angle of view. Bummer. So, for now on, I will post a video of my inserting payments and posting it to a tweeter feed. Will later post here the feed so everyone through out the United States can do the same. This, I hope, will cause Public Storage employees to be accountable for disappearing payment.
June 15, 2017
Google Public Storage janelle mack
Maranda has the best customer I have experienced so far at public storage. She is so sweet has an outgoing personality. I noticed she works well under pressure working with un satisfied customer but remains professional. You go Maranda ☺️
June 15, 2017
Google Public Storage Pankaj Lal
learul was so nice and helpful , she made my visit fast and great! Keep up the great work girl!!!!! will deff be going back to here
June 14, 2017
Google Public Storage Javon Gordon
Merinda is one of the best people I have encountered . She was thoughtful and helpful. Also very nice thank you public storage for having merinda there to assist me.... property clean only downside was only saw three carts had to wait to unload.
May 23, 2017
Google Public Storage Patricia Battle
I loved the young lady Merinda she was very helpful and professional
May 13, 2017
Google Public Storage Thea Browning
Thanks guys for the great service merinda and Michael the customer service is great !
May 9, 2017
Google Public Storage tTracy Short-Lewis
This location is always here when I need them have got all my packing needs for my shipping business here. Manager always gives great deals on boxes will customer service experience makes a great buy experience.
May 5, 2017
Google Public Storage Kissy T
Loreal B helped us today. She was awesome!! Got everything we needed quick and recommended items that would make our move more efficient. Thanks for everything!!
April 23, 2017
Google Public Storage Cooking With Akyla Chan
The manager at this storage is great! She helped me with my packing needs also gave Me great tips on packing. Thank you Merinda!
April 21, 2017
Google Public Storage Alicia Allen
Merinda was amazing! Seamless transaction. She did a great job ensuring I had the right supplies, without being pushy, which was extremely professional. I highly recommend this location, because the staff will take care of you and the property is extremely clean.
April 20, 2017
Google Public Storage short shotgamer
Location clean, staff friendly had a quick move manager help me complete the move also offered great tips!
March 11, 2017
Google Public Storage Charles Spencer
March 11, 2017
Google Public Storage Roylette
Melinda and her staff are great really enjoyed the customer service they provided me will definitely come back!
March 8, 2017
Google Public Storage Rodney Coooer
March 8, 2017
Google Public Storage Lewis Jones
Very good customer services
February 6, 2017
Google Public Storage Saihna J
My first time to visit a storage unit, very impressed with the service I received from Shayla. Took me around and explained in detail every unit size. She convinced me by making a decision. Merinda was also very helpful. Not forgetting their salesmanship.
January 29, 2017
Google Public Storage Tieshia Moultrie
Merinda is one of the best people every . She really cares about the customer service ... My family and I was running late and I called and she stayed to help me with my move in. I was almost 1 hour after closing. Don't know what I would've done if she hadn't helped me. Thank you public storage for having employee's like Merinda.
January 3, 2017
Google Public Storage Carolina Castillo
December 15, 2016
Google Public Storage Store2016 Elitemetrocorp
Love the service ! Customer is number #1 manager always will go over and beyond!
December 3, 2016
Google Public Storage Luis Chuquichanca Montoya
December 3, 2016
Google Public Storage Julia Montoya Morales
December 2, 2016
Google Public Storage Uday Kotreka
Shayla and Miranda were informative, helpful and customer friendly. Keep it up.
November 24, 2016
Google Public Storage Mary O'Rourke
November 24, 2016
Google Public Storage Pat Lin
Coming in from S.C. and needed to take.items back Merinda help get all items I needed also gave some great advice for packing tips thanks Merinda great customer service.
November 19, 2016
Google Public Storage Patrice Atkinson
First time with the company and I really didn't know what size storage i needed, merinda and crystal was a big help.. I got everything i needed and more and I'm so grateful.
November 15, 2016
Google Public Storage Kevin Kelly
customer service is exceptional
October 30, 2016
Google Public Storage Trana Construction
I can't never get my thing out the elevator is always out of service. The one moth for $1 not even fall for that that bull sh××t. And the equipment they have don't work always broken
October 30, 2016
Google Public Storage Derek
Tim provided 5 star service helping me move in.
October 23, 2016
Google Public Storage John Gil-Flamer
Booked for my girlfriend online at a reduced price. When my girlfriend showed me her completed contract, it was for $23 more a month. Worse of all is that every time we went to the office to try and discuss this with a staff member, the office was closed during regular business hours. Poor service definitely. Make sure you get the online price and they don't try to sucker you with the regular price.
October 21, 2016
Google Public Storage George Steps Afari (haianda)
Crystal and Merinda were super super super awesomely amazing. Very knowledgeable and helpful in all regards!!!! Thanks ladies
October 15, 2016
Google Public Storage Carl R. Mauri
When everything goes smoothly in a transaction, that is a three star performance. When staff addresses a concern that is uncommon or not the usual situation and the customer walks out with a smile, singing "We are Family", that's amore!!!! That was me earlier. I needed, mid month, to change my unit to a smaller unit because of a change of finances. I walked in at 4:50 PM; they close at five! I really expected a one eyed glance that would have said "ten minutes before closing, REALLY?". NO, instead I was welcomed with a huge smile by Merinda who greeted me by name and said, "How can I help?" With her usual efficiency, she looked in the computer, and along with Crystal, the other representative present, offered suggested new units. They worked together until the problem was solved. They found a smaller unit for me that fit into my current budget. YES!! Summary: staff went above and beyond to help. I did not feel rushed or pushed because it was near the end of the day. While I have found all the Public storage staff to be OK, Merinda is 10+. And Crystal: She's just like the glass: precious and shines!!
October 12, 2016
Google Public Storage Jimmie Davis
Merinda is one of the best person at this location always willing to go a step above to help me...this location is great because they have her here. Thanks Merinda
October 8, 2016
Google Public Storage Girma Tafesse
Merinxa is a great person boxes are Geary prices thanks merinda
October 3, 2016
Google Public Storage Samuel King
Merinda and shyla are great thanks for all ur help!
October 3, 2016
Google Public Storage Martrelle Harvin
October 1, 2016
Google Public Storage Charles Hall
September 22, 2016
Google Public Storage Don-Pierre Halfaway
Shayla was very helpful.
September 22, 2016
Google Public Storage 12334 Euueudue
Merienda. Is the best thanks to her help i moved and store here great!
September 2, 2016
Google Public Storage Jose Lu
ThAnks public storAge merinda is great!
September 2, 2016
Google Public Storage Elite Metro
Really enjoy the customer service merinda has given me diferently 5 star service thanks so much
August 27, 2016
Google Public Storage Mauricio Hernandez
Merinda and davona are great thanks public storage!
August 24, 2016
Google Public Storage Brian Rodrigues
Grata locación thank you merinda
August 23, 2016
Google Public Storage Berney Vasquez
Grata servicio
August 22, 2016
Google Public Storage Chris Contreras
First time renting a unit and Francis did an outstanding job, very professional and on point with all my questions. I even called to double check something with him and he was very patient and understanding to my needs on the phone. Highly recommending Francis as a team employee! Was a great pleasure to work with him.
August 21, 2016
Google Public Storage Yousof Azizi
I didn't know why they have increased my charge $18/mo more than what we agreed on. It's totally unbelievable! First of all, they had increased the charge more than what their website showed when I wanted to sign. And then, after some months, again they increased the charge $18/mo more than what we signed! The representative forced me to buy their specific locker while I had mine in my hand (which I used to use it in my previous storage experiences), but she said if you use yours, and your storage would be broken, the insurance and the company will pay you nothing! So you have to buy and use ours! $20 for a locker!
August 12, 2016
Google Public Storage TheAntiSocialOutcast
I really enjoyed the 5 star service merinda provided me with she seem to know all my needs. Got the best price on the right unit. Also knew about great ideas for packing my house thanks public storage for having a storage expert at this locations!
August 6, 2016
Google Public Storage Franklin Marsh Sr.
Merinda is great
July 29, 2016
Google Public Storage Sasha Mosby
July 28, 2016
Google Public Storage Jalisa Hall
This was my first time in this public storage and a young lady name shelya did a fantastic job she knew exactly what I needed , for her to be a new employee in training she knew more than others did which is a great impression for me . She provided me with the best customer service I've received in a long time and because of that great service of this young lady I will continue to come back to public storage. Thanks to the young lady that provided excellent service to me thank you so much!
July 24, 2016
Google Public Storage Ivory Gordon
Thanks melinda and shyla, you guys where great helping with my storage needs
July 19, 2016
Google Public Storage Samuel Mazariego
Merienda gratis Thanks for allí your help¡
July 16, 2016
Google Public Storage Shawntrece Brandy
Melinda was a great help with helping me prep for the move in to my new apartment thanks.
June 21, 2016
Google Public Storage Sarnell Bruce
Merinds is great she really knows her biz! Got me the right space at great price
June 21, 2016
Google Public Storage Aholl Nguessan
Storage I enjoy Public Storage great location
June 20, 2016
Google Public Storage Rod Davis
Great services and great management staff, all due to Merinda! Merinda made every thing seem simple; she was very healthful!
June 18, 2016
Google Public Storage DAVID HOLDBROOK
Merinda gave me 5 star customer service definitely will be back thanks
June 4, 2016
Google Public Storage Kiarra Hoes
Came in for a couple of boxes merinda was great with all my packing needs. This lady really knows what she is doing! I got all the things I needed to pack! I'm really glad we
June 3, 2016
Google Public Storage Jackie Jackson
Best customer representives Merinda and Melissa helped me to no end with getting my unit and supplies to protect my items
May 24, 2016
Google Public Storage Haboubacar Sidikou
Miranda Francisco earthquake I give them hundred percent good customer service
May 24, 2016
Google Public Storage Melvin Burnett
Merida is one of the best people I've meet! Thanks for all your hard work helping me get all the moving and packing supplies thanks!
May 9, 2016
Google Public Storage Jeffrey Aleman
we have good service and this a great place thanks merinda
May 1, 2016
Google Public Storage Oscar Ventura
Excelente trató de Rafael le damos 5 estrellas
May 1, 2016
Google Public Storage Flo G
This Public Storage (PS) location provides professional and excellent customer service! One of the managers (Francis) assisted me with signing up for a unit. I had reserved a unit online, and he confirmed that. Then proceeded to escort me to the unit which was clean and in move-in condition. We then returned to the main office and completed the necessary paperwork. It was quick and easy, yet thorough. I am a very satisfied customer, and so glad I chose this particular PS location for my storage needs! Thanks again Francis for providing outstanding customer service!!!
April 22, 2016
Google Public Storage Mellisa Wright
Thanks public storage Merinda is great was a big help in getting me the right size and things I needed to finish packing thanks
April 19, 2016
Google Public Storage Piolo Gonzalez
April 18, 2016
Google Public Storage dareon bridges
Merinda GAVE ME GREAT SERVICE WITH MY MOVING AND PACKING NEEDS THANKS FOR MERINDA...I will refer my friends.
April 9, 2016
Google Public Storage Omar Alemán
April 2, 2016
Google Public Storage Priscilla Brown
March 19, 2016
Google Public Storage jean onana
Me Lisa and has great customer service skills property clean love the location!
March 19, 2016
Google Public Storage Wilfredo Batista
Loved the Hospitality, cleanness. The employees (property manager and Melissa) at this location was very helpful, they provided detailed information and answered all my questions with no hesitation. It's good to know I am in great hands. Thank you guys for providing me with excellent service.
March 18, 2016
Google Public Storage Jasmine Culbreath
The staff is super FRIENDLY!!! Marc is amazing! He gave great customer service! His manager was so kind and informative since this was my first time renting a storage unit she gave me helpful tips! I will be returning to this store AGAIN! Thanks again you guys!!
March 11, 2016
Google Public Storage Yawovi Gbodjassou
Périnée is great thanks
March 11, 2016
Google Public Storage nilson Benitez
March 4, 2016
Google Public Storage russ g
Clean location Barry get units a variety of sizes and prices and customer service is great . management has the place looking great! Mel
March 4, 2016
Google Public Storage Etalem Newo
Loved the service merinda has given us she is a diamond. Thanks public stoage!
February 20, 2016
Google Public Storage Jason Ferrellkkjjjijjjuu ujehhj
Merida gave me great service! love what her and her staff have done to place
February 18, 2016
Google Public Storage Fred Fundo
Great customers service!!!
February 15, 2016
Google Public Storage Gloria Ramos
Great attention from the moment we walked in. Francis was very kind.
February 14, 2016
Google Public Storage Nallie Brumskine
Jimmy was helpful and made fast and easy explained everything well
February 13, 2016
Google Public Storage MINH TO
February 6, 2016
Google Public Storage Shamarr King
I really enjoy the customer service Merinda provided me with . great location !
January 15, 2016
Google Public Storage Brandon Terrance Johnson
These folks are awesome!
January 3, 2016
Google Public Storage Cheryl Shirley
When I discovered that the storage space picked out online was not actually large enough, Jimmy was extremely helpful, knowledgeable and patient and I got the right size and location of the storage space needed for a great price.
December 11, 2015
Google Public Storage Clayton Lipscomb
The staff is very enjoyable, while picking my unit they were really understanding and considerate of my needs. If i had to store things again, I would certainly choose this property! It's very clean and accessing the unit and driving my car through the lot is very easy!
December 11, 2015
Google Public Storage king Savage
Great service guys! Thanks
December 9, 2015
Google Public Storage rob potomac
Excellent and accommodating service.
November 29, 2015
Google Public Storage rosa arevalo
Jimmy was very helpful I do not speak much English he helped in Spanish very helpful recomiendo a todos los hispanos Jimmy trabajo en los domingos gracia 5 Stars
November 20, 2015
Google Public Storage Brenda Ansah
Great customer service here! Melissa was helpful. Thanks!!
November 18, 2015
Google Public Storage Booba Diop
Monte helped me out great service
November 5, 2015
Google Public Storage Diem Thanh Dang
The service was ok until I called and told them that we will be moving out in a few days. 2 days later (Monday 11/2/15), we stopped by to get a few things but we could not be able to open the lock while it was still functioning a couple of days before I called them. What a coincident! A lady worked there told us that they need to schedule the District Manager to come and cut the lock on Wednesday (11/4) and said that they would notify us. We kept waiting but never received a call from them so we called them Wednesday afternoon, they said the District manager wasn't able to come until Thursday (11/5/15). We came over today 11/5 and the malfunction lock was still there then they said the district manager came Wednesday night but there wasn't a lock to replace so he/she could not cut it. Great! They then told us to go buy another lock to leave there, and the district manager will come cut the lock whenever he/she can. What kind of service is that? Why do you need the district manager to come and cut the lock? We need to move out by this weekend 11/8 but cannot even start now and keep waiting for them. Is this the way public storage work? Is it because they don't want us to move out or so?
October 31, 2015
Google Public Storage Melissa Wilson
Awesome job. Thanks for being patient guys
October 29, 2015
Google Public Storage john able
Stop by today for prices and a possible transfer great units and staff.
September 30, 2015
Google Public Storage Tina Walker
Thank you for your lovely assistance with all you've done for my family and I have great customer service and I would recommend you to anyone who need it Thank you Christie Monte and Melissa for all you've done
September 20, 2015
Google Public Storage Frank
Jimmy at public storage provided great service and Answered all questions I had.
September 13, 2015
Google Public Storage Matthew Owens-Sturgill
September 3, 2015
Google Public Storage Tresniece Perry
Team was awesome. Thanks Guys
August 18, 2015
Google Public Storage T RJM
I have used various storage companys and even other Public Storage facilities, while serving in the military for over 25 years.This facility is the best! Cleanliness is beyond my expectations. The customer service is superior to all locations I've used in the past. I started the process online and when I arrived to get my unit the staff was informative and prepared. I was a unique case. I was transferring from another location to a larger unit at the E. Diamond (Gaitherburg MD) location. The process was seamless. I was concern that my automatic payment would not stop on the old unit and i would be charged twice. I consulted with the staff and they expalined exact what I needed to do. They made the transition smooth and I could not have asked for a better outcome. OUTSTANDING SERVICE ALL AROUND!
July 31, 2015
Google Public Storage Priyamvada Acharya
Fast and efficient service!
July 8, 2015
Google Public Storage Jenna Techtmann
I came into the property today and the process was nice smooth and easy Jimmy was very informant and the experience was pleasant
June 26, 2015
Google Public Storage B Arielle Doakes
Extremely friendly staff! I was initially disappointed that I had to purchase another lock after buying one during a rental at another location, but Monte and Capri made the process painless and easy.
June 24, 2015
Google Public Storage Edmore Delaney
Great Service..Actually met Bri and she was of wonderful service
June 22, 2015
Google Public Storage Ansu Sirleaf
I stored here a couple years ago and it was a good clean experience I came back and Jimmy was helpful and saved me some money!
June 21, 2015
Google Public Storage Leon Lightfoot
The service at this location is EXCELLENT! !!! Monte and Melissa were very helpful. Very professional and friendly.
June 7, 2015
Google Public Storage Binod Sainju
Very pleased with the property and management. Clean, and Jimmy explained the process to us made sure we understood the ins and out of our contract! Good place to store
June 2, 2015
Google Public Storage Leche Sama
I'm glad they could've helped me regardless of my situation. Amazing service and good workers.
May 18, 2015
Google Public Storage daniel pacheco
Yimmy did a great job and explain me good everything i need
May 11, 2015
Google Public Storage Neto Figue
Jimmy was very friendly helpful and informative the property was easy to access and I got my drive up unit. Clean space fast and easy process definitely recommend!
April 16, 2015
Google Public Storage Earl West
units are clean and the people are very helpful
April 11, 2015
Google Public Storage Natasha Trenique
Monte was awesome. Thanks so much for great service
April 11, 2015
Google Public Storage Monica Greene
Staff was friendly and very patient. Have all the merchandise I needed. Thanks Montae
March 12, 2015
Google Public Storage Ouamar Douki
Excellent customer service - MONTE FRANCIS manger in charge was very attentive to my storage needs and took care of my bill in a satisfactory manner - I highly recommend this location to my friends and business associates .
February 7, 2015
Google Public Storage K Brown
My husband went in today to get info and the lady was very professional will be back
January 29, 2015
Google Public Storage Kiera Mitchell
monte was very informative and proffesional , helped find me a great unit for a really fair price. And is very handsome !! I couldnt stop blushing . Great experience
December 13, 2014
Google Public Storage Shantea Cross
Monte was awesome great experience!!!!!!
November 25, 2014
Google Public Storage marcus berry
If you want great Storage at a great rate. Great customer service a 24 hour access the public storage where you want to go and this particular one at east diamond in Gaithersburg Maryland.also heads up if you ever lose your key they can cut the lock off for you and put another lock on all you have to do it buy a new lock . And you don't have to be ther for them to do it. Also they keep a key for you. Go public storage east diamond
October 16, 2014
Google Public Storage John Keeling
This location had the best storage sizes for good prices with friendly service. KB and Monte are always there when I need help with anything.
October 16, 2014
Google Public Storage Britney NK
Devona is always there to help, I love this location the customer service is always friendly!
September 23, 2014
Google Public Storage FUJAH FREDOM JUSTYCEFRE'L
This messge isn't just about any storage, it's about PUBLIC STORAGE I would like to take a moment and reflect on my experience with storage. It's very important to be able to store my books, clothings, and family belongings-especially having lots of written documents that are personal to me-- Nonetheless, because i have to travel so much it is mandatory to have a good relationship with a place that is , secure, reasonable, friendly, and that runs a good business. However, while those things are important to me-the size, location, and the fees are too- that's why i chose East Diamond Storage to store our family items. they are no longer here-- Furthermore, I like to share the good news that PUBLIC STORAGE is the new owners and their name speaks for it self--they do take pride in the Publics needs--and have made it easy going for us-. Nevertheless, to be frank, a little over a month ago the owners sold the proprety to Public Storage and at first I didn't know what was going to happened-! it was during a difficult period in my life; I was also traveling from one state to another--Shockingly, I was met with a hardship and didn't know what to expect-- Long story short when I spoke to the person that had took over that site-- he was not only friendly, but very understanding-- In fact, he really handled business to the extent of me wanting to refer others-because as we know storing our personal items takes a lot-- and when met with a difficult it could be overlooked- but the people here at this location where willing to listen, and to work along with me so, that my needs were met, and i was heard --- the business friendly peson on the other end of the phone kept a smile on my face- and it's the greatest feeling to know that he not only honored his words and aspects of the contract , but he also helped me through my experience which makes my public storage stay pleasing... Clean environment--good business-
August 29, 2014
Google Public Storage Carlos Gomez
Devona fantastic
July 10, 2014
Google Public Storage Berta Edokpayi
Service was off the chain and would recommended it to all ask for Merinda!
June 27, 2014
Google Public Storage Jaturiya White
I went in to get a storage space and devona helped me. she was a very respectful worker.
June 27, 2014
Google Public Storage Official._Adele
I came into public storage because my mother and I needed some boxes. Devona was a huge help in assisting us in finding the right amount and sizes of boxes, we spent about $100 in boxes. Devona was very pleasant to speak with and had a lot of good positive energy. One of the best shopping experiences I've had in a while.
June 22, 2014
Google Public Storage Ryan Smith
Devona was great. She is very helpful and sweet. Would definitely rent again
May 13, 2014
Google Public Storage Andrea Taylor
I had a absolutely wonderful experience here. I came in for some boxes and Marlyn was a HUGE help. Her smile brightened the whole room and she had beyond strong customer service skills . I WILL RETURN . Thank you !
April 24, 2014
Google Public Storage Tony
Amazing costumer service!!!!! Cheapest place for storage around the gaithersburg area
March 30, 2014
Google Public Storage Henry Moreno
Devona was great.
March 26, 2014
Google Public Storage SHIRRITA FERGUSON
March 21, 2014
Google Public Storage Rick Roffeld
March 9, 2014
Google Public Storage Angelica Jones
Never write reviews but manager Devon a was lovely and determined. I have not rented here yet but scheduled to next week. Devon has been so helpful. She informed me of everything I need to get taken care of.
February 22, 2014
Google Public Storage music_lover 4ever
Fantastic location, excellent service, very safe location; the lady there could teach others on customer service!!!!
February 16, 2014
Google Public Storage froy luna
Great staff and environment. Came in and got a steal for the first month! I would definitely come back.
February 5, 2014
Google Public Storage Edward O'Brien
The folks here seem nice enough but they raised the rental fee %20+ after I was there for a few months.
February 3, 2014
Google Public Storage Brunny Lopez
Public storage at goshen rd, has the best customer service, Penny was berry healpfull, I do recommend her. And the place is claan and secure
January 14, 2014
Google Public Storage Lucia Byers
Great customer service. Devona was patient and took care of us. She walked us through the process and promptly showed us the space before signing the paper work.
January 14, 2014
Google Public Storage Christy Taylor
Managet devona was great helped me select the perfect unit for a good price
December 29, 2013
Google Public Storage devon mathis
Got a unit today here. Customer service was great! Staff member Devona was wonderful. Keep up the great work .
December 21, 2013
Google Public Storage Terrance Virgil
I've had my storage unit here for a few months. The manager Devona is very polite and helpful. She's assisted me on several occasions which have all been absolutely amazing. Will recommend highly to anybody.
December 19, 2013
Google Public Storage comfort watkins
They have the best prices in the area. Property manager Devonna is awesome! She listened all my request and picked the perfect space for me in my price range.
October 25, 2013
Google Public Storage marlene hunter
I have been renting for 3 years. No problem until I lost my key and called to advise that I needed to have the lock cut. I did not get a return call so I went to the office. Once I arrived I had to buy thier lock at 19.00 because my lock was too small. They could not do it because the tool that was suppose to cut the lock was not charged. I had to go back after work. When I arrived at 7 it was pitch black at the site. I hope that lights will be on or I will have to find a well lit storage facility. Aside from this issue, I would say that the place is kept clean and neat and the staff is friendly.