Blendine was excellent. Great customer service 👏
I needed assistance switching out a unit for another and Nichele was extremely helpful with my request. She was patient with me as I explained what I needed. Nichele was very knowledgeable and provided options, which made handling my request easy. Thanks, Nichele! GREAT JOB!
Excellent service with Blendine
Blendine was excellent and supper nice. She was very helpful and very understanding.
Blendine was excellent. Great customer service. She was very patient with me. Thank you so much.
Storage units are clean and have multiple great sizes Nichele and Blendine were amazing their customer service skills were outstanding
Clean location and nice staff. Thanks to Nichelle for your help.
10/10! was greeted warmly by blendine, and then swiftly rescued by Nichele when i got mixed up on the way to my unit. extremely helpful staff and very well kept area. thankful for these guys!
Very terrible and unsecured storage units. Poor property insurance.
Excellent service Nichele and blendine are great ....
The service is very satisfied and excellent. Nichele, Blendine and Josh were excellent.
Excellent staff, very knowledgeable- Blendine and Josh were great
Nichele is always helpful... top notch customer service
Blendine was amazing today with helping me book a reservation today!
As a representative & the face of your company, Nichelle is a keeper‼️ Extremely friendly, professional, very knowledgeable of the products, attentive to my pickyness, patient, customer service etiquette, and most of all are RESPECTFUL. I like that the lobby is nice and clean, and it appears to be well maintained.
Blendine was excellent service, courteous, very professional. very nice and great personality.
Nichele, was very friendly and professional very knowledgeable of the process, she was fabulous!!! Thank you So much!!
When I came to the facility it was very clean and well kept , I've never seen a storage facility like that you can tell the employees here really care ....
The clerk was very attentive and answered all my questions
Property was clean and the management had wonderful service
So glad I was able to deal with a real person! Thank you so much Nichele for your politeness and patience. I had a LOT of questions and not a lot of time. You were so helpful!
After a long day of moving in the exhausting heat. Nothing is better than finding amazing customer service and help. Thx. Sylvia you were and are amazing
Great customer! Thanks ladies for the help
Great customer service! Thanks Blendine
Great customer! Thanks Blendine
Ms. Blendine gave the best customer service. Ms. Blending was very honest and helpful.
I had the pleasure of being helped by Nechelle @ the Clinton location, and all I can is 💯 on her customer service from the time I entered until the end of my service 💯 she was so Awesome.
Thanks, Nichelle 😊
Customer service was excellent. Blendine did a great job taking care of me
Blendine was great. Superb customer service
Great customer. Blendine was excellent
Nichele was so helpful. I didn't know where my space was, and she took the time to show me. She was so patient and kind. She is a real asset to your team. Will definitely Public Storage on Branch Ave to anyone!
Blendine .... Great customer service and friendly. Thanks for your assistance today ☺️
Great customer service. Blendine was excellent
Blendine was amazing, very king and helpful. Quick service. Make me feel very comfortable
Blendine is excellent👍👍👍👍
Blendine was excellent. She is a God sent. Thank you so much.
Blendine is the best. Thank you for all your help.
Great customer service, Blendine was excellent
Blendine is very great employee. She help me very muchwith the E_rental. She was very patient. Great customer service
Great customer service. Blendine was excellent
Sylvia was great! Thank you so much for your support
Great customer service. Thanks Blendine
Blendine
Excellent service! The two is the best! Really helped allot!
ALICIA WAS FANTASTIC AND PERSONABLE IN ASSISTING ME IN RESOLVING ANY CONCERNS I HAD FOR ALL MY STORAGE SPACES. A WONDERFUL PERSON.
I’ve never been to a facility so clean and so welcoming
Blendine, Alicia, and Nichele were fabulous with helping me. They were very patient kind and considerate in helping me solve my problem!!!
I had a good experience at this storage facility. The facility is clean the staff is always so helpful and carts are always available.
Nichele was very efficient, professional and polite when she assist me. This is the second time using location, definitely recommend.
Blendine was great, very friendly and easy to work with. Looking forward to work with her.
Blendine was wonderfully and very patient. She was very helpful and nice.
Edit: Staff gone, doors locked during office hours!! Second time in a month that I've taken off work early specifically to get there during office hours so I could use a cart, arrived at 3:45pm and not a soul around, all doors locked and the only carts are in the locked lobby. Unacceptable b.s. Your staff seem to be skipping out when they're supposed to be working. Yesterday, employee finally returns about 4:40 with multiple people waiting, needing carts. Find somewhere else to rent, this place is a problem. This has happened multiple times.
Original review: renting an inside unit, be aware that carts to get your stuff from your car to the unit are only available when the staff are there, they only have three of them, and require leaving your license at the counter and hauling the cart halfway around the building. It's a bit ridiculous, and makes it a giant pain in the sss if you need to move anything before or after office hours or are there on a weekend when all carts can be gone. Just buy enough carts, ffs. They tell you before renting that they provide carts to use, but don't tell you it's only during office hours.
Also be aware they require a specific lock, so you can't just use a padlock you already have, clearly so they can overcharge you for a lock and probably so they have a master key. Also be aware they require you to carry insurance on the unit. Bathrooms sre locked and unavailable except during office hours. A lot of things that just make the customer experience poor, when it would be pretty easy to correct these issues. Place is clean, but no overhang on the unloading area parking, so if it's raining your stuff is going to get wet..right before you stick it in storage...what a great idea.
Blendine and the team were incredible. Great job!
My experience with the Public Storage team in Clinton, MD was excellent from Nichele calling me 1st thing in the morning after I'd reserved a space the night before, to me arriving and being shown the options that I was interested in by her. The facility was clean & well-lit. The other customer service team members Fred & Carmen were super friendly and helpful also. They all made it seamless for me getting a storage space. The rates were great as well!! Thanks Nichele, Fred & Carmen!!! You are much appreciated. I'm adding an additional star 🌟 to my 5 star rating!!!!
Amber was the most helpful. Appreciate the patient through out my rental process, above and beyond. Thanks!!
Sylvia went above and beyond. Great customer service.
Great customer.... love the people, Blendine was exceptional.
Great customer service! Blendine and the team were awesome 😎
Great customer service! Blendine and Nichele was excellent
Ms. Blendine's Customer Service was Amazing!! She was very hey helpful and accommodating!! Ms. Jeanette was very pleasant and friendly as well!! Highly recommended this location! 👍🏾
Great customer service. Blendine was excellent. Thank you!
Blendine was amazing. She helped me from A-Z. I rented my unit smoothly.
Thank you Blendine😁😁😁
I felt great with the customer service. The staff was very very helpful. Blendine did a great job helping me, I think she did more than what she was supposed to do.
Blendine was excellent! She is very knowledgeable and patient. She answered all my questions and concerns. She also recommended the Public Storage app, which I had not been aware of. This level of customer service is commendable! She has made my access so much easier!!!! Thank you, Blendine, for blessing me today!!!
Great customer service.... Blendine was super super super excellent
Blendine and Latasha are AWESOME! Great customer service.
Do not utilize this facility or company. They are untrustworthy. I am missing thousands of dollars of items, and the property manager at the Clinton location (Blindine) has not taken any action to assist.
When I asked about missing items, she stated when things are “abandoned,” we put them in the trash. But I never mentioned abandoning items. Are you telling me this company does not attempt to locate the rightful owners? (RED FLAG)
Blindine immediately went on the defense when asked about my goods. The more I talked with her, the more she seemed suspicious. I followed Public Storage’s outlined resolution for stolen goods; I filed the police report.
They have done nothing but go through the motions. I contacted the district manager (Fred Johnson) after several calls and complaints to customer service, he returned my calls. He was polite, but I feel never vested in watching the cameras and gathering information on my loss. This facility is not fully monitored, and Mr. Johnson reported he couldn’t find any footage. I requested they contact the renters on the floor that accessed the facility on the day of the loss around that time frame to ask for assistance. He reported that two renters accessed the floor on said day, and staff doing regular floor sweeps … you make it make sense! It’s been nearly a month, and Mr. Johnson has not followed up on my claim.
Bottoms line!
If it’s important, keep it in your possession. Do not feel your stuff is secured based on the area, a gate, and janky cameras. This company is not committed to resolving theft because they profit from other people's property. The cameras are limited and useless. The security gate is constantly malfunctioning. Their app technology is so antiquated that their IT department cannot fix issues. No restrooms are available onsite without a key; good luck finding someone to open the door for you. There are never any moving resources conveniently available to renters. All hand trucks must be exchanged for your license in the main building; staff gives an attitude if they have to get up to open the connecting door to the facility. So they try to make you walk around half the building to access the elevators. Lastly after months of renting they will increase the rent. Don't do it.
Beautiful personal, wonderful customer service, and a great place to have your storage
Awesome
Great customer service. Blendine was awesome
Dominique and Blendine are very polite and helpful. Also very knowledgeable. It was a pleasure to come in today.
Blendine was very pleasant even when I wasn't understanding the process. Blendine walked me through it with patience, I was very satisfied. Great customer service
Dominic was the best!!!! I was not for sure and she walked me thru the sizes until I was comfortable thank you so much!
Blendine and Dominique were very nice, patient, and informative.
Very good customer service, properties are always clean and peaceful, very welcoming
Clean facility. The staff are friendly and helpful.
Public Storage is nice. The customer service was nice, I wasn't treated like a criminal, I was greeted with a smile and a friendly attitude, and that made me feel welcomed
Sylvia, Archie and Blendine were helpful and gave great customer service. Very knowledgeable. Thank you guys👍
Great customer service. Blendine was excellent
Amber was very helpful with my moving process
Excellent customer service. Blendine was very helpful. She is the greatest.
Blendine was excellent 5 star all the way
excellent customer service help from miss Amber the associate at office. She was very professional and helpful
Great customer service thanks ladies
Needed unit on last minute amber was very knowledgeable with eventually she was able to walk me through any hiccups
Great customer service amber gave me great pricing options
Amber exhibits excellent customer service. She provided us with a tour of a storage space as I wasn’t sure how much space I needed. She’s pleasant, helpful, very knowledgeable and throughly answered all my questions. This facility is clean and well maintained. We decided to rent a space here.
Amber was great with assisting me with e-rental ! Very patient great customer service will recommend storing here.
Great customer service. Blendine and was awesome.
Amber was very helpful with assisting me with transfer she was very patient with me answered all my questions.Great customer service thanks again
Blendine is just excellent.... 5 stars all the way
The lady Amber was amazing and was very helpful and didn’t rush me 10 minutes before they was closing.
Blending had the best customer. The best I ever had. She is the best
Mrs. Blendine was very knowledgeable for the process for completing the rental. I am senior, first ti.e rental and please with her patience with me. She is an exceptional Manager.
Needed to get storage in a hurry and the folks at Public were very accommodating and helpful. Amber and Blendine were very professional, courteous and demonstrated excellent customer service. I’ll highly recommend this storage
Blendine was excellent. Great help and personality.
Michael and Blendine was excellent. Very patient and helpful.
I went here during business hours, at least 2 hours before closing and there were no employees there. Weird thing is we called before coming. Got there and doors were locked. Went back to the car to make a call and the employees came and pulled up and went inside. Both employees. One came in and got right behind the desk, the other stayed in the back. She was polite and helpful but that was weird they both left. All that to say is if you go to this location, and they door is locked... They're probably around somewhere, just wait a few
Blendine gave wonderful service and was so polite! Blessings to you and thank you for assisting me!
Ms Kathy thank you for your help .. You are the best
Blendine was vey polite and very professional. She was very patient with me. 10/10.
Blendine were very knowledgeable and polite and help me with everything I needed to get my storage.
Another great customer service day!
Well kept property, friendly staff, awesome customer service. Thanks Blendine.
Sylvia was courteous and so welcoming to us! We greatly appreciated her expertise and patience with us! KUDOS!
Sylvia was very nice and patient with me, she has such a pleasant spirit…
They were very knowledgeable, polite, and help me with everything that I need. Blendine and Sylvia were excellent
Blendine showed me awesome customer service when I went to get storage space very professional
The young lady at the counter was very helpful in helping set up app. Very professional. Love the easy access to get in and out. Very clean.
Ms. Blendine was very patient with me. She is professionally conscientious and helpful.
I highly recommend this facility! I was assisted by Silvia and she was very professional and a pleasure to work with. Thank you for your excellent customer service Silvia and saving the day! Greatly appreciated!
BLENDINE helped me to get my unit which i want and her service was excellent, very helpful and helped me to get in my unit very quickly, highly recommend this place
Cornelius and Blendine were awesome! They had me in and out in 10 minutes with exactly what I wanted! Stellar service reps!
Great customer service! Excellent location! Blendine & Sulvia are truly wonderful. Very helpful and will to go above and beyond to resolve any issues promptly and professionally.
Sylvia was terrific. Excellent customer service
Blendine , Cornelius& Travis is an assess to Public Sorage. They were patient, understanding and very helpful.
Thank you
Ms. Blendine and her staff were excellent…professional and very helpful.
Blendine was very helpfull
Blendine Excellent customer service.
great customer servic, Blendine was excellent
The gates were hard to use and one was broken with no signs. The design wasn't user friendly with a truck and trailer. Was very clean and offered packing materials!
Blending excellent service and would highly recommend your spot love them.
Blendine and Sylvia is great. They have gray customer service and very pleasant. Thanks ladies
I have had a great experience with PS from start to finish. I was able to reserve and rent the unit without having to be there. Everything was super easy. Unfortunately, I ended up not using the unit even though I had already paid for it. I submitted a move out request through the app.
On August 3rd I got a call from Sylvia from Public Storage asking about the payment. I told her that I submitted a move out request and she explained to me that i still needed to call and finalize it and that I still had to pay August rent. I was very unhappy about that.
Sylvia could have stuck to her guns and been difficult. Instead she told me that she would look into it and see what she could do. She called me back a few minutes later informing me that since I moved in July 7 I was still within 30 days so she was able to vacate the unit without charging me.
This is a great example of going the extra mile for a customer. She didn't have to ask someone. She could simply stuck to her guns and quoted policy. Even if she could not have helped getting me out of paying for August, I would have still been happy knowing that she did her best to help me.
At the end of the day that is all any reasonable customer wants. Do your best to help. That is exactly what Sylvia did. Thanks to her. I will be sure to use PS in the future.
RICKY AND Sylvia gave great service
Good day,
Moving from one house to another and not sure of date and timing of my move. I needed to store my things in between me making a decision. I contacted public storage and had the pleasure to speak with Ms.Sylvia. She put me at ease and confirmed all questions about my monthly bill, charges etc.. With her communication, she made me welcomed to move my things to one of facilities she managed.
I'm glad to share this experience with everyone and how making me comfortable, knowing my things would be ok and the trust with the company PBS.
Ms Sylvia, need a raise!!!! She definitely is on top of game and just for me, other patrons that encounter her smile and care for individuals looking for a.place that's secure and belongings maintained, I give them a 5 thumbs up.
Side bar, a person that I could hang out with and love to be in her company.
Peace and Blesings
James and the staffs were superb
Blendine did a marvelous job with me. She went beyond to make sure my needs was met. Especially when I explained to her my situation. She should be promoted ASAP. Thanks a lot
Blendine was excellent, she has the perfect personality to deal with the public. I love her spirit and Her courageous. She was a great help.
My experience at public storage was oustanding. I was welcomed and was shown great convienence and service no matter thr situation.
Blendine was excellent and professionally. She execute my business with care. Thank you so much.
Great customer service. Blendine was very patient and excellent
The best she's real nice love her attitude real friendly and saved me some money thx babe
Blending was absolutely amazing!!!! Whatever bonus due to her give it to her. Her customer service and patience was so needed at the end of a long work day. She is your companies star associate today as far as I am concerned!!!😀👏🏽👏🏽👏🏽👏🏽👏🏽
Great customer service. Sylvia and Blendine was excellent
Blendine did such an amazing job great customer service 👏 I recommend to ask for her she will answer all your questions with courtesy!
Great customer service, Blendine was excellent
Sylvia was really nice👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Great costumer service and fantastic storage facility
Kamaya and Blendine was wonderful. Very courteous and professional. Thank you ladies
I visited this location to inquire about renting a storage and was assisted by Sylvia. She was very helpful, professional, and offered a lot of information. I would recommend this facility to others.
Always great service by Sylvia every time I come in. She’s very professional and very knowledgeable. Always happened to me with any questions I have.
Never will I ever recommend this place
Great customer service. Very happy with the service
Great customer service, blendine is excellent, great personality and very professional
Kamiya & Blendine we’re great, fast and efficient !
Blendine was superb. Great customer service.
Great customer service. Blendine was wonderful
Ms. Blending. Was wonderful. She guided me thru the app. Her extensive knowledge about the units helped me decide which was suitable fie me. Will come back here again.
Sylvia Was Very polite and nice and also knowledgeable as well she really brighten my day
Blendine was excellent. Great customer service. Great personality. Love the experience.
Ms Blendine was very professional and knowledgeable regarding completion of my account and explained everything in detail. Excellent value for the price. Kudos to Ms Blendine.
Kiya help me complete my reservation online she is awesome! Outstanding customer service skills
Kiya was great . Beautiful person
Kiya transfer my unit and was amazing
It is a great establishment I come in to pay my mothers storage there , it also has and expresses great customer service . I’ve broadcasted you guys establishment and have gotten good feedback keep up the good work and advertisement.
Great Customer Service! Sylvia 'walked me through completing the eRental (Online) Application despite a busy morning at the the office. She provided responses to all of my questions, and even provided tips to add reminders to my phone, as I wanted to waive insurance and change credit card later on..
Super customer service. Blendine was excellent
Kiya was super friendly and helpful!!
Kiya gave me great service!
Amazing Service Great People !