Public Storage Self-Storage Units at 5830 Howard St, Skokie, IL

UPDATE 2024: This Used To Be Owned By "Extra Space Storage" & it was a Clean, Safe & Affordable, managed by a wonderful company that trained the staff to be Helpful & Professional. NOW it is owned by "Public Storage" a Nation wide company that is not only Outrageously Expensive...they do not keep the property Clean or SAFE....they hire Anyone! I used to be able to come in & out of my storage unit all times of the day or night for my supplies & feel safe....now I can't even go into the building during the day alone! NOT because of the neighborhood, but the STAFF who run the place! The management doesn't care the employees are using the place for "Party Central" or whatever! Be very Aware they allow unsafe people INSIDE the property who will approach you for money! It happened to me & also my 6'2 250lb husband....they have no fear so we are out-of-there! ------------------------------------------------------------------------------------------ Original Review 5 years ago: I don't do reviews (I do read them religiously) or give out compliments easily or often unless I think it's someone or something "Exceptional". Melissa Zamojcin, is the store manager at Extra Space Storage in Skokie, IL. Besides having a very pleasant personality, she help make our moving & storage process so much easier & Less Stressful. Melissa is very knowledgeable, she was able to answer all of our questions, she gave us great tips about storage, she was extremely thorough explaining their policies, pricing, & the whole storage process. Melissa was even empathetic to our situation (she just moved). We were very impressed with this young lady, as a professional, she is on top of her game. We were also impressed with the facilities at Extra Space Storage in Skokie. Their prices are comparable to all the storage places in the area. Besides being brand new, it is well maintained. They also have wider hallways, higher ceilings, structurally securer storage units. Their storage unit locking system is so much better than the other places we visited. But the icing on the cake is that the moving trucks, vans, cars, etc, can back right into the storage facility common area where it is climate controlled, well lit up, & CLEAN, CLEAN, CLEAN! It sure makes a difference when you, have to load or unload "stuff" yourself. (especially at night by yourself) The crew from the moving company were even impressed. After visiting 3 other places in the same or lower price range, that had Filthy facilities, less Structurally Secure storage units & locking systems. Rude & or Very Unprofessional staff, we couldn't get back to Melissa at Extra Space Storage fast enough to secure our unit. I definitely recommend them. Go check them out for yourself. Thank You Melissa!

Rodger was very helpful. Help this find the perfect spot five stars

We stored our equipment in a 5'x15' unit at their skokie facility for over 3 years. It was the cheapest unit we found initially. Over the years we stored with them they increased the monthly rent from the initial $108, then $128 then $148 to $173 a month. We moved our equipment out when they stated they were going to increase it again to $221 a month. What was disturbing was that when using a different browser for their webpage I was able to find larger 10'x10' units in the exact same building for less than half the proposed new monthly rate of $221. We were contacted by their service team after we scheduled our move out date. They stated they saw an "error" in our rate change and they would return our rate to the $173 a month for three months. They were unwilling reduce the rate further even after I discussed how larger units in their space were currently cheaper than our 5'x15' unit and we had been with them for over 3 years. There is no guarantee that this company will keep your unit affordable if you are planning on storing long term. They are abusing their contract to get as much money as they can before you call it quit and move to a different storage company.

Pat is really amazing and made sure getting the storage was really easy for me since it was my first time. She made me feel very happy and came with energetic energy to brighten up my day. Pat is an amazing worker and a blessing in disguise.

There's a bit of lack of instructions, but once one figures out how to navigate this storage, it's quite convenient. The opening of doors by the app does not really work so one has to use the access code. Nonetheless, it's still quite convenient and the price is reasonable. My friend and I are sharing, and for this purpose it makes sense to use this storage facility. The administrator is also quite helpful. The locks on the storage cells aren't the best to be honest, insufficient I think, though the lock charge is charged even if you bring your own I think.

Manager Roger has excellent communications and walked me through my entire rental in a way easy to understand. He taught me how to use the very convenient app that allows me to open the bay door from my phone and helped me sign up for Auto-pay to help avoid missing payments. Wonderful employee that goes above and beyond

Roger great man and my new at this location. He is welcoming and kind greeting was great. He was very helpful and nice nature. It was a perfect experience I and im happy to be storing my belongings here...

Laura, the property manager, was very courteous and helpful. Highly recommend.

Sue outstanding service friendly

The Best Public Storage in the area. The staff are very professional and helpful, especially Roger the manager .Facility is clean and well lit. Affordable rates, highly recommended. A+

Roger and Evelyn were very helpful with all the details of my new storage rental.

Clean place and safe

Laura was very knowledgeable and helpful with all information about renting a space here! Hard worker and very friendly! The space is clean and well maintained inside and out!

Roger, who was the person That showed me the layout Of the storage, was very courteous and professional. Great person.

Natalia was Awesome, Even with a confirmation number I couldn't finished my on line process but Natalia not only that she showed me my now storage unit but also finished my on line process and further explained all about codes, locks and insurance. Thank you .

Rodger is a great person he helped me a lot. Best property manger of public storage.

Roger has helped me a lot. Very friendly and great manager

Roger was so helpful and friendly! Space was very clean and exactly as advertised. It was our first time renting a storage space and he answered all of our questions kindly and with all the detail needed.

roger wss very kind and its a nice place and clean

Roger was very helpful when I purchased a storage pack and three bubble wraps for my friend and even helped me put in the car. Need more people like him

Rhonda is the BEST!!!!!! Super helpful in all ways you could think of!!!! Make sure to go here if you need to have the cleanest and most reliable storage in Skokie!!!!

Rhonda is over the top with enthusaiasm with, joyful, product challege and pure pleasure.

Rhonda was a great help today she helped me get my rate lowered thank you so much for your help I would give you 10 Stars if I could thank you again

Rhonda was a great help. She was very professional. She showed me where my unit was and how to access everything easily and help me download the app. Thank you you’re awesome.

The worker here named Laura gave me a very thorough explanation on how everything works and E-rental! Made it a very easy going experience here for me. Very kind and attentive!

Was in the office to ask about storing something and Maria was as professional and friendly as I could have hoped for

Great professional service by rhonda

Roger is one of a kind! He's exceptional, and I really enjoy working with him. He has been a huge help to me, a pleasure, kind and courtesy! He always has the i can do attitude with your customers! He knows how to get he job done!

Wow, wish I could leave a NEGATIVE STAR RATING! Don't ever rent a space here unless you want your storage space rent to go up considerably twice a year!!! Absolutely terribly managed with price increases! They suck you in with the $1 for first month and $49 there after...for very few months, then they jack it up about $10 twice a year. AND I only have a 5x5'!!! INSANE!!!

A kind lady !

This man right here is the best around town! Saved my car, took care of all my needs & gave me the best unit in the house! There’s always carts to use for when you’re hauling all your things in and out of the unit! Call for Rodger for all your storage needs! 🥳

I’m a student and stored stuff here with a friend, it’s a bit of a drive from Evanston but it’s much cheaper and easy enough to get here with a rental car. No hidden fees, negative experiences, or anything like that. I had an issue once with my code not working, but the lady at the desk was incredibly kind and helpful. Move out was a breeze as well. I would plan to store her again in the future if I need to.

Sue is the best!

Lovely staff Sue was so nice! Thank you so much! Huge space and you can drive into the spot right next to the door with a secure code. Convenient and easy! If you didn’t bring a lock you can buy one for $20 and if you bring your own lock within 30 days of your first month you can get this $20 refund. I love it here and it’s climate controlled. Open Seven days a week it’s 6am to 9pm.

App NEVER works.

Roger was terrific. He was very knowledgeable, helpful and answered all of my questions. I have rented a space at this specific Public Storage facility many times over the years. Always a great experience.

Shanali was very helpful. Thank you so much for your assistance and helping us get set up!!

Sarita was very helpful

The Property Manager Roger is AMAZING!! He provides the best customer service and his property cleanliness and standards are excellent. Thank you Roger for your hard work!! If you need storage, this is the place to go!! 😎

Sarita, was a wonderful, competent worker who was very easy to talk to. She really understands her job and knows how to talk to the clients

Melanie was Incredible! She was very sweet and accommodating. She made things super convenient for me and my move and gave me a walk through tour of the location and also of my unit. I am glad I chose this location! 5/5

Sarita, is an amazing agent. Made the checking process so simple

Sarita was awesome with helping with whatever needs I needed!

Shanali is so nice, very pleasant experience 😊

Sarita such a good help!! She did a lot of computers work that I could not. She was helping and showing me how to use the app.

Place is spotlessly clean, all brand new, and has a great location on Lincoln Ave 2 blocks North of Devon. My friend lost his lock while sorting thru his storage space, if was almost closing tome, so he shut it and returned the next morning, assuming and hoping nobody would steal from his storage place because everything was stored in Garbage bags. Someone went in to his storage unit and stole a folding chair. Mgmt wouldn't allow the victim to see the security video unless he first filed a police report. Seriously, that's less than minimal support to protecy customers against thieves. I will think very carefully before storing anything in Public Storage.

Amazing customer service and great location! The property manager at the Howard street building in Skokie, Shauali, really came through when I needed help switching units at the last minute because my couch wouldn’t fit in the elevator. Shauali went above and beyond to help find another unit in the limited amount of time I had available. In addition to the excellent customer service, the facility is very clean and easy to access without any traffic congestion. I definitely recommend 5/5 stars.