Renee helped get my rate lower and is the best
Exceptional Phone Support from Darren!
I had the pleasure of speaking with Darren over the phone, and his helpfulness and patience were truly remarkable. He took the time to thoroughly understand my situation and provided clear, step-by-step guidance to resolve my issue. Darren’s calm demeanor and willingness to go the extra mile made a potentially stressful situation so much easier to handle.
His effort and attention to detail were evident throughout the call, and he ensured I felt supported and informed every step of the way. It’s rare to find such dedicated and professional service these days, especially over the phone!
Public Storage is fortunate to have someone like Darren representing them. If you ever need assistance, you can trust him to provide top-notch service.
Very nice staff! And property super clean!
Renee is very helpful and friendly and makes me smile
Renee is always friendly and the best .she has been a great person she always makes me smile and laugh
"Warning , Beware" before you rent here, ! last night was a nightmare, for me ,after loading all day yesterday ,upon before me moving in my storage , I was only able to locate only one cart to move a fifteen foot truck of furniture, so I called customer service Immediately, and they said that there is nothing that they can do about my sisuation, so I asked him how am I suppose to move all my stuff when there was only one cart , he replied that they were taken by other clients, so Ivreplied that was why I paid to move in here to use the equipment to help me to move in my storage, which was not avail at the time that I needed it most , so it took me several hrs to move my stuff, and today my back is killing me, this is not good ,this is really sad, and on top of it it didn't sound like it was going to get resolved it properly is going to get woser. But why should everybody else get punished for something that someone else is doing this is not fair and it's crazy equipment should be tagged to be able to locate its whereabouts to fine the people who are doing this not just one cart for everyone to use, this needs to be resolved in a timely and Fairley matter that's fair to everyone who is not doing this before someone gets hurts , I will also be reporting this to the better business. Cause this sound like it is out to destroy their business.no body deserve this spending hours to move their stuff ,I over exorted my self from all that work, could have died from a heart attack, I would not recommend this place to any one
Renee has provided the needed info and has being courteous
Renee was very efficient and was able to get our rates for storage unit. Would recommend you speak with her, she’s super helpful!
Darren is very helpful and kind
Public storage is lucky to have Renee.
I read other review and we all say the same thing because it’s true.
Renee gives your customers the patience and kindness that we deserve.
Renee is always helps out with all my rental units and is very friendly and property is clean
Renee always makes me and my husband laugh. Fez was friendly and always help
Renee has the best customer service in the world and always helps us out
Renee was a fantastic help! Clean and organized facility with friendly service. Would recommend to anyone who needs extra storage space.
Superb customer service experience I had with Frank, very friendly and professional. He went above and beyond to make sure I was happy with the service and rate. Thank you Frank. 10/10 service
Renee was very helpful to me and showed me how to get to my unit and showed me how to do the app
Renee is the best and my family loves her she always makes us smile and makes our day
Renee is very good and helpful
Renee was very knowledgeable and help me save money
Renee Very good people here to help me out. Great location ro keep your extra stuff. Is the best
I did get great help and manager was really nice… Thank you Renee.
Great place to rent! Darren was very helpful and knowledgeable about the rental process. Will recommend to all my friends!
Renee was the best and helped me figure out the app
I just signed up at this storage place and met Renee. She helped me with the registration and showed me around the building where my storage is. Renee is awesome—super friendly, knowledgeable, and made me feel totally welcome!
Renee was very helpful and friendly to get my storage in five minutes and is awesome
Renee was very helpful and friendly
Renee AMAZING GIRL SHE WAS REALLY NICE HELPED EVERYTHING EXPLAINED EVERYTHING IN DETAIL'S AND WE WENT STEP BY STEP SUPER HELPFUL ILL SURE WILL RECOMEND MORE PEOPLE
We were ready to take our business elsewhere because of the second rent hike. But Renee found us a much better deal and all we had to do was to move to another nearby unit. Renee is the best and the reason we stayed put.
Renee was very welcoming and very helpful. I’ve been out of the county for 2yrs, I needed help figuring things out and she went above and beyond to accommodate my needs.
Renee was excellent and friendly
Renee was very helpful and made it fast and easy
Started 1/2021 at $52 a month. 11/2021, $96 a month, 11/2022 $116 a month, 11/2023 $144 a month, 05/2024 $184 (6 months later after last increase). I take it they want us out. Bring on regulation in IL for Self Storage.
Let me head off the Public Storage comment that will becoming. Please be smart and dont comment we will bring this to management. It's a pointless comment, we just need to regulate your business.
Thank you public Storage renee has been very helpful recommend this location its always clean
Best place to have a storage. They help your business grow.
Great and pleasant service the property wel mentioned and very presentable.Renee
I went in minutes before closing and got welcomed in with open arms by Frank. He went above and beyond with making sure I was comfortable and knowledgeable about the storage unit I was purchasing. He also stayed behind after closing. He and Renee also helped me with getting the app and things sorted out online and she as well stayed after to help me out. Overall the customer service deserved a good review because of how friendly, helpful, and patient they were with me. Thank you so much to Frank and Renee!
Renee was helpful on the confirmation call. Excellent service
Frank was immediately warm, friendly and knowledgeable. He gave a lot of insight about the facility, how public storage operates in terms of moving in, moving out, and pricing. For a first time renter, it made the process easier for me to understand and to ensure that I knew what I was getting into.
The facility is well kept and clean, and I was able to see a few different units to make sure that I was getting the best option for my needs.
All in all, I am edified in my decision to choose not just Public Storage—but this facility specifically.
Darren was great and helped me with all the paperwork needed. He took his time to show me the unit available. Thank you so much for excellent service
Rates go up constantly at this location
Made a reservation online and didn’t get a chance to complete my registration online. I was worried it would be an issue when going in person but Renee was able to complete the process for me. Great friendly service and I appreciated her being able to fix a glitch in their system.
Renee was very good and fast
Renee was very helpful with my transfers also ps app
Amazing, fast and efficient service from Ms Renee. First storage experience; really impressive.
It was a very pleasent experience, i definitely recomend this storage place, very clean fresh easy access, very pesonable staff member
Marco was very easy to work with, he explained everything.
Darren was super helpful and answer all my questions. This place is good come see him he the best thanks
Had a great experience with renee! She made everything about renting our unit smooth!
Renee made my move quick and easy
Renee is always friendly and helpful and always helps out she is the best
Very clean and professional service. Renee was great and very helpful. Keep up the good work guys glade I found this place.
Kia was very helpful and kind!
Renee is very friendly and is a great listener and a great person
Manager Renee is awesome!!!
Renee was very helpful and friendly and has a nice personality.
I've HAD THE BEST EXPERIENCE WITH PUBLIC STORAGE THANK YOU PB ❤️❤️❤️❤️ YOUR DA BEST
Renee was very fast and very professional
Staff was friendly and helpful
Management was extremely friendly
Renee was very knowledgeable
Renee was very quick and knows her stuff
Renee was very helpful and friendly
Renee is very helpful and friendly and loves my dog luna
Renee was very helpful and very friendly and professional
Renee and dez was very helpful
Rebee was fast and helpful
omg ! Caprice outstanding job with my family and helping us out this morning keep up the good work
Renee was very helpful and friendly and I am really happy to be here
This is my first time working with Public Storage, and Renee has been outstanding. She walked me through the process step-by-step, I took all of my anxiety away
big shout out to caprice hepling me my family movin easy
So friendly and helpful!! Would highly recommend using this facility
Renee was very nice and helpful
Renee was very helpful and is the best
Renee is the best and only staying with ps because of her
Renee is very helpful and friendly
Renee is always helpful and friendly
Renee was very helpful. And kind !!!! She deserves a raise.I appreciate her help.
Renee was outstanding and gave me such a pleasurable experience!
Renee is so awesome. I love going there just to get that superb customer experience!!
Renee always has a smile and made my move easy and fast
Shelby was very helpfull.
Shelby was very nice and had a great smile
Renee is very helpful to me. She explains a lot of stuff to me sound like she knows her job.. 👍👍
Renee was very helpful and informative
Renee was very helpful and friendly and made my move easy and always has a smile
Renee the pm help me so much and always has a smile
Super friendly!! Renee was very nice and helpful
Caprice was awesome love her smile and great service such a sweet person
Lydia and Renee was very helpful and friendly when I come in. I was stuck in the property when power went out ant Renee said here with me until the power came on
The manager Renee and Lydia was AMAZING to work with, she was professional and welcoming. The facility itself was very clean, and the price was worth it.
I’ve had the pleasure working w Renee’ for the past several years. She continues to amaze me. Always smiling, friendly and courteous. Public Storage is fortunate to have her in their team.
I enjoyed Desiree & Caprice, they were truly so helpful & made my experience so easy & really helped me understand everything that came with the storage unit!
Rene was great. Did an awesome job helping me out.
Renee greeted me at the door and was very wonderful
Caprice was cool very helpful with my rental nice job love the customer service thanks for help you rock
Renee is always helpful and friendly
Renee was very informative and helping get a space
I’ve been using this storage facility for a little over a year Renee is ALWAYS so helpful as well as in good spirits each time I come in. It’s great to use a place you feel comfortable and receive great customer service from!
Renee is very knowledgeable and very helpful and made me smile
Thank you so much for the wonderful storage experience I recommend this place to store your belongings you won’t be disappointed
Lyfia was helpful during the erental process
Renee is the best property manger. I highly recommend seeing her. The facility was going to raise my rent but with her help she waived 3 months of higher prices.
Climate controlled storage is nice, as is the ability to pull inside to unload and the availability of hand trucks to help move stuff to and from the storage units. What isn't nice is the price steadily increasing, hearing some sort of critters rustling around in our stuff, and the poor lighting.
DO NOT USE THIS PUBLIC STORAGE. SCAMMERS AND LIARS. About a year ago I complained that the unit was waaaay too humid for a place that is supposedly climate controlled. I gave a negative review and they fixed the temp/humidity. This summer the unit was humid again. I didn’t have the energy to complain. And, now my coats are moldy. DO NOT USE THIS PUBLIC STORAGE.
Love caprice energy great service with her
Caprice was helpful with my transfer get customer service
Lydia was very sweet in helping Renee get thru the process of setting up my storage unit rental. Very very nice ladies! Highly recommend this location
Caprice pleasant girl great service
Caprice was helpful with rental great customer services
Caprice was such a big help with my rental moving from California such a big help great customer service excellence experience with her
I got an exellent service here, Renee and Lydia were very helpful and professional.
I went in today to get my unit and was greeted with the most professional and customer friendly staff. Lydia was great at explaining the units and the process of renting.
Renee was very friendly and always had a smile
Nice clean, good price. Good value for your storage needs.
Renee was very happy to help me out
Renee and the manager on site were both very helpful and accommodating! Great attitudes and walked me through step by step with directions to my unit and how to use the easy app! Highly recommended and feel safe with all the cameras on site! Glad I chose this location!
Renee was very helpful and friendly and made my move very smoothly
Renee is very friendly and always has a smile
Renee was so helpful and friendly.
Clean place and Renee was so nice and helpful. Thanks!
Great place and Renee is awesome!
Renee was extremely helpful throughout the whole process. Great setup, easy-to-use design.😃
Super experience! The facility in Schaumburg is squeaky clean and pristine. The office manager, Renee, couldn't have been more helpful, and made sure I had the best size and type of unit for my needs. The facility is climate controlled, all units, and you are able to drive inside one of the two docks to unload your vehicle, so inclement weather is a non-issue. This is my first time renting a storage space, and after shopping around, I know I made the right choice and will be recommending Public Storage to friends and family!
Renee was awesome!! Great customer service!
Tener was very helpful getting my unit
Clean and spacious facility with options for large and small units. Easy access, can even open the garage door with the app. Recommend bringing your own lock on top of the provided one. Climate control is nice and cold to keep the humidity down especially for the summer. Never had an issue here and management seems very helpful. Great Public Storage location!
The best customer service, Renee is very professional and has very good people skills. Thank you for all your help! She always welcomes everyone
Renee was helpful and very understanding. She is the right person at the right place. I had a great experience to move -in.
Lydia was very helpful and very friendly
Renee and Lydia were very helpful! They got us set up with the app which is very easy to use!
Renee the office manager is very nice and informative. Good attitude and has been with the company a long time. They care about their customers
Renee was wondering and an pleasure to work with. She is a true asset to your organization.
Caprice was very helpful! Renee as well!
Renee was wonderful and efficient great help