I went 5 weeks with out lights in my storage unit when I was moving. I received a discount for the last month I was in the unit. I was told they were waiting for a vendor. I rented a smaller unit but had to pay for a lock because you have to use the internet to rent. I have been promised a refund but have not received in. If I could find another storage location I would leave and never fo business with Public Storage again
These 5 stars are all due to Frank. Thanks for all the information and help in setting up a storage unit solution for me.
Good people !!!
Clean , nice , perfect place to store your stuff .
Five stars 🌟
Thank you .
Mary was helpful on the phone with my question
Mary was very helpful on conference call
Mary is the best and always helps out
Saque otro storage acá y también está bueno órale
I've been using public storage for over 15 years. Today I came in to change my info on my account. I had the pleasure of meeting your employee Frank. He was very informative, well put together and knew his stuff. Definitely an MVP.
Great experience, smooth process to get unit and get rid of it. Price increased ~$70 per month over the course of a year. Not a big fan of that, but I guess that's the nature of the game.
Absolutely great customer service provided by Mary! She was VERY helpful and went out of her way to give me the best deal and service! Definitely would recommend her to all my friends.
Be very careful renting from these people. They SCAM people out of money.
The $1 for the first month is a SCAM, they charge you for moving in before the 1st of the month.
The entire cost of what you'd pay if you were getting their "special" .
They charge a $29 admin fee and they charge you $20 for a lock. And no refunds for their scam. 1 month = $60+
Should have just gone with Uhaul.
And I WILL before the end of the month. So, I I hope your SCAM was worth it!
I recently rented a unit here and I was personally helped by Frank, one of the managers. He was amazing! Took care of everything for me, always had a smile on his face, and I would recommend this public storage and Frank to all of my friends.
Liked this place... Khaliah was very helpful. They saw me same day and she walked me through the app. I signed up 😁
Thank you so much Public storage team!
Especially Mary! Very professional and knowledgeable! Will highly recommend!
Had a great experience getting my new storage unit the other day. Was helped by Mary, who was prompt, explained everything, and was able to get me a great deal on my unit!
Met khalilah at wise rd to make a payment she has very good customer service
Awesome nice people. I would recommend everyone to this storage place.
Mary was very helpful on the confirmation call
Great job caprice love the service
Public Storage very well run and very well kept place
I would recommend Public Storage! Frank and Mary answered my questions and concerns thoroughly. They're so nice and friendly!
Great place they have live people
The units are clean and easily accessible.
Caprice took the time standing outside in the cold helping me with my door thank you
Thank you caprice for taking the time helping me with ps app keep up the great work
Best location to store your home goods in all of Schaumburg!! 20 stars to Mary, Shawn and the friendly staff here and I had a locker in the same section 2 different times to help me get through some difficult stages in life!! I used the inside locker and although not the biggest it fit most of my townhome!! I will be back again and will refer anyone possible when going over options for a facility!! TOP NOTCH all the way!!
This was my mother’s first time getting a storage unit and Caprice was so kind and so helpful to walk my mother through it all. Caprice said she worked a different locations to help out so if anyone runs into her know they will be getting outstanding service. She was the epitome of good customer service.
Shawn was very helpful in answering questions.
When arriving at this public storage location I was greeted and given all information that I needed. Shawn was very helpful in answering questions I had as well as very informative in telling me all about the process, fees, and information about renting a storage space. I definitely recommend this location as it feels very safe and they have a very welcoming staff.
Darren and Mary were fantastic in helping us with our unit. The units are clean and easily accessible.
Thanks, Mary, for fixing our reservation and getting us in today.
I keep my trailer at Public Storage for at least 1.5 years now. The computer software there recently was adding additional charges that should not be there. I turned to Mary and Darren at that location and they were able to go through multiple screens and decipher the reason and correct that including keeping the same close to reasonable price of the spot. At other places I was not so lucky. Their experience, care for customers and really welcoming personalities are second to none including results pertaining to my requests like price evaluation and its correcting to the fullest possibilities. Very happy about that support.
Andrew Morawski, Hanover Park, IL. 60133
the best place at the right time. Darren and Mary gave me the correct orientation when I entered and when I delivered the storage they were very kind to me. They became my heroes, solving the moment in time with kindness even though my English was not very good.
Shawn was very helpful and went over and beyond to help me resolve my issue And get the results I wanted. Best agent there is
I like to thank Shawn he was such a great agent and he helped me get my storage and all the things that I needed so thank you Shawn.
Sean went above and beyond and I am so happy for this thank you Sean you rock
Thank you Mary for making this right for me . I truly appreciate everything you did today and I love when the facility manager fixed things and does what’s right for everyone. Thanks again!
My husband and I went to look at the largest unit available since it was hard to estimate what size we needed online. Mary was super helpful in determining if the size would fit our needs.
Mary was very helpful on the confirmation call
Mary was the best super helpful and easy process
I came in looking for size and price to get a storage unit. Shelby showed me around and was very patient and understanding of my situation. Im really looking forward to coming back and renting with her.
Shelby was so informative and so sweet ...her customer service is in point and she needs a raise might I add
Mary was so sweet. The customer service was amazing
Staff is very nice and helpful! Mary has always been great and Shawn helped us find a smaller unit that would work for us. Very friendly. Thank you!
Ahlyiza was very helpful and friendly
Mary was helpful on the confirmation call
Mary was great! It was snowing like crazy outside when I walked in, and the sun was shining when I left after renting a unit from her today. That's an indicator of the type of service and value I received. A+ Thanks a lot!!
Mary was very caring, polite and attentive to my situation! Great service highly recommend!
Mary was helpful on the confirmation call
Mary was very receptive and professional on the reservation call
Mary at Public Storage here was professional but also went out of her way to provide excellent customer service. Thank you Mary!
Mary, Tina and Dez were awesome. They made the whole process of getting a storage unit simple! Everything was upfront and clear and they had great personalities. The units I was shown were clean and well kept. The units are climate controlled and accessibility was easy.They are a super accommodating, knowledgeable and friendly team.
Mary was a pleasure to talk to on the phone! Highly recommend this location!
Candice and nick showed me the best space, great customer service from them both
Excellent spot to catch the fireworks at Wintrust Field on the 4th !
Mary was awesome when opening and getting my storage facility.
Very clean. Never had any issues. Deniz always seems to be there to answer all my questions. If you're looking for a storage facility I definitely recommend this location.
Deniz Levario was very professional, answering all my questions before deciding on a rental. Greatest customer service overall.
Will share reviews with family and friends.
Thanks so much Public Storage! 👏👍
I visited and was impressed by the welcoming and friendly service. Very Acknowledgable associate thank you for all your help Deniz. Definitely be recommending this location to my friends and family.
Deniz was so helpful! She explained everything so well & had a great attitude! I definitely will be referring my friends/family!
Exceptional storage with a phenomenal manager in Mary… Highly recommend for anyone that is looking to place their items in storage. Very clean location friendly customer service.
Terrible, they can do a better job cleaning and salting. As you can see they have done neither. Almost slipped a few times on the ice due to their lack of salting. For as much as we pay they can do a better job cleaning the snow and salting. DO NOT RECOMMEND AT ALL!
Caprice was very helpful with my rental. 10/10.
I had the best experience here tamyia was very helpful and nice.
Have somewhere to store my stuff