Public Storage Self-Storage Units at 708 W Central Road, Mount Prospect, IL

I received some of the best customer service I have had in years with this company, I'm very grateful for the assistance I was provided while checking in. Brent (sorry if I misspelled) at the front desk was a massive help to me and my family,and I wanna say thank you so so so much for working with us in getting our things situated.

Nikko, was very helpful and supportive! Excellent agent@ and Nic helped me with the vacate process. From start to finish, Nikko and Nic were friendly and knowledgible. This has been a great experience, and I recommend Public Storage totally!

Nick, the property manager is phenomenal. He is extremely professional and diligent about making sure you and your belongings are taken care of properly. I appreciate all his help in my overall experience when storing at this facility. Prices were reasonable, and the facility was very clean. I’ll definitely be back with any further storage needs.

Nic was very helpful and kind throughout the entire rental process, highly recommended this place!

Nick was great. Very responsive and always ready to assist/answer questions.

Nic is awesome and his so helpful.

Niko, was very helpful each time we had a question, he knew the answer. Was very helpful and gave good details on each question we had!

Had a gap between my leases and was able to get a great deal on a storage unit here! Nic at the front desk was very helpful in showing me where the light switches were and in getting me checked out in a quick and succinct manner. This is my second time using this place, and I would do it again!

Nic was perfect and his customer service was outstanding

Nick was good

Nic very friendly and knowledgeable! got me set immediately!

Nic is Nice excelente person and a good helper

Nic was very helpful ☺️ thank u for your services

Nic is great his assistant Customer Service is magnificent wish everybody had his customer service skills

Nicole was helpful in my time here

Nico was very nice and helpfull ! i recommend it

Samantha and Nico were absolutely fantastic! Samantha gave us a great walkthrough of the facility and explanation of the terms of renting a space.

Nico was great help with getting us a unit.

Chris provided me very good service in a timely manner and was friendly.

Nico is amazing and went above and beyond to help me find the right storage unit for me. Thank you for all your help and support.

Using Mt. Prospect Public Storage to store a car for me. Nico was very helpful and informative. Very reasonable and convenient. High recommend.

Nico was very helpful and I really appreciate what he did for me. Great Job!

Tammy was a huge help this weekend very kind and pleasant to my Father and I

Lady in charge of the place really lazy went there she said she could not help because she had her 45 min break and i said ok every job has to have their break came back 45 min later she said she could not help because she was going to close in 20 min told her what i had to do would not take that long she still refused to help.....UPDATE ON REVIEW I BROUGHT THIS with her manager Adam and he help me out with this situation really helped out and also the guy working there today Jin really polite and great customer service i actually met him on a different public storage location before all this and hes always really polite helps out alot

Chris was very helpful and informal, very glad I deal with this public storage

Nico was good and helpful

Nico was super great and it was a pleasure meeting and working with him.

Too expensive

Nico was very helpful and professional.

Moved here from Ohio. Downsized from a 3 story house to a one bedroom apartment. Needed a safe, secure and climate controlled storage space for my motorbike and seasonal stuff that doesn’t fit in the apartment. I’ve dealt with Nico since the beginning and he has been wonderful to deal with. Nico’s customer service is excellent and he helped me with the app and a few other minor issues I had. 10/10 recommend this particular Public Storage.

Nico was very nice and very helpful!

Nico was a great help towards my rental. Great customer service.

Rager - the best service :-)

Nico is very helpful for me

nico was fabulous to work with, he made everything run smoothly for us.

We recently (today) moved out of our storage unit here since we no longer needed it. The facility itself isn’t fancy, but is gated, clean, and well-kept. Niko, the manager on site, is informative, professional, and genuinely friendly.

Nico was very nice and helped bring the boxes to our car

Dario gave a great service

Dario gave me amazing service!!

Nico in the front office was helpful, fast, and made the whole thing super easy. Would recommend

I highly recommend this facility. My father and I went there to look at storage space I already had set up to rent out the following week and the man working -his name was Nic, was extremely helpful. He showed us to my storage space, explained how it works getting in and out of the building, etc. He was very efficient. In addition, this facility was extremely well kept and we left feeling we made a good choice on the storage facility. I highly recommend Public Storage on Central Road in Mt. Prospect. And thanks again Nic for the help.

Nico was super friendly & helpful. I got everything I needed to pack up & move in one trip & he even loaded it into my car for me.

Thank you Nico for your services. You gave me good customer service.

We were assisted by Jin on Saturday, June 25. He was very kind, helpful and informative. Thank you!

Jin was the best he was so helpful never met a more customer service friendly person

Chris was very professional and very helpful glad to have met him please come to this location if you need storage for vehicle or anything else

Nico was very helpful and informative in showing me and explaining the rental process. Very professional in his business transaction

Great service from your associate, I believe his name is Roger. I signed up on Thursday June 2 at 3pm. If I did not get his name correct it was the employ at this time. I wish to complement the management at the Mt Prospect store for having such a great guest service. He was very kind to me. I am over 70 with a hearing lost. Roger was patient with me. He took the time to get me signed in and helped with the store app. Even when I would make a mistake he took the time to explain what I needed to do. The store was clean and easy to get around. I really liked the security the Roger followed. When he took me on a tour he locked the office. I feel confident my items will be safe at this Public Storage Mt Prospect. Thank you Roger for your kindnesses.

I rented a space from the MP Public Storage for 2 years. I recently removed all the furnishings from my unit and all were in the same good condition as when I first put them in. Roger was especially helpful and professional during my experience. I removed my furniture on the last day of the month. The charge for the next month had already gone through but Roger reversed the charge PROACTIVELY, before I asked him to. I absolutely recommend Roger and Mt Prospect Public Storage.

Nice storage, Chris was very helpful.

Chris is very helpful!

Rodger was great. Easy

Rebecca and Roger are always ready to help being so nice and respectful.

Rebecca is a great person and was very helpful and friendly at the facility.

Rebecca and Roger have been most helpful and professional.

Roger was very helpful and explained everything clearly. Close to my new home.

Rebecca was great. Showed me all the ropes. Very helpful.

Tremendous and excellent service from Roger the manager.

Chris and Roger did a great job!!!!

So thankful for this storage space and the help John D offered it's tough to know the size and space John was a big help and answered all our questions made our move a less painful with his help and knlwgeknowledgmm

Easy access, no hassle in or out. Roger is very helpful and friendly.

ROGER IS VERY HELPFUL

Thank you John big help finding the right size every thing fit well your knowage was a big help in this difficult move

Roger was very helpful renting me a parking space for my box truck.

Roger at Public Storage Mt Prospect on Central road is the most friendly, helpful, and courteous person at all of Public Storage to fully meet all your storage needs. Very helpful and caring.

I've been to this location.. The manager Rogers was very kind and he was a veteran for the business ! When my eRental process made a trouble, he solved it in many ways! Thank you Sir !

Great experience! Super patient and helpful. Roger and Mauricio were excellent and gave us many options.

Roger and Maurice were outstanding!!

Mauricio and Roger you guys are wonderful.

Roger is the best!!! All around great service, friendly.

I needed a to find a space fast and John was such a great help. Great customer service and got me exactly what I was looking very fast.

Very please with Public Storage in Mt. Prospect. The facility is clean and easy to get into, and the staff is very helpful. Kudos to Public Storage in Mt. Prospec!

Chris and Roger did an awesome job providing me with a storage room. They were patient, kind and supportive through out this experience! They are the best !!!!!

Roger was extremely helpful and professional. I felt very comfortable and informed after being given all the information I want to thank you for handling this very well.

Roger was very helpful. I needed a storage for my sister and he found me the perfect space

Nico was great handled everything with excellence and efficiency.

Roger extremely professional and knowledgeable.

I needed to find a storage place quickly due to an unforeseen circumstance. Fortunately, I stopped by the Public Storage location on Central Rd in Mt Prospect. John was the property manager. He was incredibly helpful, and not just with the storage information, but also just at calming me down. I was pretty stressed out. I'm so glad I stored my item here. Honestly I consider John not just a person who provided me with great customer service, but a good person in general. I feel like I made a new friend. I will post another review after my rental ends, but so far so good. I would highly recommend John and the Central Rd Mt Prospect Public Storage to folks looking for a good place to store their items.

Thank you so much Roger for your great service!!! Super friendly and helpful guy!

I’d like to thank Roger for all his help and professional assistance

Nico helped me out. Great dude

Nico was helpful

how much for a 10x10 and a 10x20

Great location, manager Nic was very helpful and courteous.

This is my first time ever renting a storage space. Nikko (sp?), the front desk employee was awesome. He called me after I reserved a locker the next morning to see if I had questions or concerns he could help me with. Boy did I ever. We decided on myself and my wife coming here to see the different size lockers, he even broke down my payments for me since we were renting with a few days left in the month. He answered every question on the contract and Insurance, gave us some ideas and was very polite and professional. You dont see that often. Thank you Nikko for all your help!

Nico, was very helpful, and helped me understand the contract lengths and and the many options. This employee is the ideal person, who made me very comfortable purchasing a storage unit. He was also very friendly and knowledgeable of the storage units. Thanks Nico! I will definitely recommend this establishment to future potential customers, do to my great experience with Nico!

Wonderful people, extremely helpful and very accommodating. Nico was PHENOMENAL and Roger is out of this world EXCELLENT! I would strongly recommend to anyone looking for storage for equipment or any other type of space. I am very happy! 10 out of 5!

Friendly and helpful service from Nic.

Nic was really helpful and nice.

Nico was extremely helpful today as I just stopped in to check his facility out. He had a mask on, the entire time we toured his facility. He gave me many great suggestions. He has a lot of drive for a young man. Nice work, Nico! I will be back tomorrow to sign the papers! Mary

Nick M, was very kind and helful and answer my question honestly as well as Roger too.

Roger and Nic were terrific! Great facility, reasonable rates…

I had a wonderful experience, especially from Nic at the property 28501. He was extremely helpful when I lost my keys and needed to get my lock cut off. He provided me with the information and followed-up with me on the phone so I could eventually get my items out of storage. He was very professional.

I have received tremendous customer service from employee/manager, Nic, at location #28501. He has helped us navigate through difficult times with the death of a loved one. Nic has been kind, courteous, and incredibly helpful during this time. For that we are very grateful! Thanks for all that you do, Nic. You are very much appreciated.

Nic

Nic helped me to update credit card and is a delightful fellow. Hard working and very knowledable. If you need any help, be sure and ask for nic.

Thanks to Nic for help. Thank you Roger and team.

Excellent service from Nick. Great location

Nic is very nice and helpful with my needs.

When in to get a storage unit and get the best service every by and outstanding employee name Ozlem . She did and great job helping find the right storage unit. Even though I was getting distracted here and there with her beautiful and cheesy smile.

Nic when visiting the facility, he was super nice and helpful!

Nic was very helpful with different sizes of storage and very helpful with the APP

Nic was super helpful and knowledgeable, definitely made the process easy easier!

Nic is very helpful and patience to all details I need to know to their policy.

Malcolm Tell me stuff for sizing what is the best service advisor took me around location we really have a unit at location he is already assisting us by phone calls pricing and management to locate us at a closer facility for the size that we need we do appreciate how much he has gone through to assist us at our time

Roger is very helpful and the property is always clean

I came in to the location spoke with your employee think her name was Karen R very sweet lady She was able to answer all my questions I would love to rent from you guys but you didn’t have the size that I was looking for very helpful if I decide to rent in the near future I will come there thank you and please tell your employee Karen thank you very much for walking me out to my car

Karen the manager at public storage was a great help, liked her service!

I have been renting from PS in Mount Prospect IL for over 6 years, and my experience has been excellent. The building is well maintained, clean and secure. Roger the location manager and the other staff have been very helpful when I've had questions.

This place is awesome! We were able to find what we need in a short period time. Karen R. is very patient and knowledgeable, she provided us with great service and showed us around until we find what we need. She gave us great advice and suggestions. Overall, great experience!

Roger @ Public Storage is always fantastic to work with! Roger's team at the Mount Prospect location is amazing and the reason why I stay at this location.

Roger is great!

Talked to Roger about renting a space for my business. He was very helpful.

Roger very helpfull.

Roger was great and really helpful with assisting me to complete my online rental. I would really recommend renting here.

Great customer service. I spoke with Mark and Roger. Both very friendly and professional. Answered all of my questions.

Just opened up a space for the low, shout out to Glenn for making the experience good

Needed storage for my parents move Roger went above and beyond for us great service wonderful people

Roger and his team is amazing! Best Public Storage! Check them out!

Roger did great job helping me move in to the facility.

Roger was very professional gave us all details and answered all of our questions. He made the process very easy and we are extremely pleased. Thank you, Roger!

I was looking for long-term storage for household goods. I chose this particular Public Storage location because of low price, availability, and fantastic service. Glen showed me around on my first visit and helped me with my check-in. He was knowledgeable, professional, and friendly. So far, so good!

Roger was very helpful with my e-reservation. Very friendly and answered all my questions.

A clean facility that has security at multiple points before even approaching my storage unit. The staff member, Jake, was extremely personable, helpful, patient, and accommodating, allowing me to preview several storage units before I decided on the one that beat suited my needs. I feel safe with my items at this location.

Had a very speedy and efficient check out with Debra. would work with Public Storage again. Entire process was speedy, everything was explained with ease and I had 0 questions. Thanks, Public Storage (and Debra!)

Renee was great! Thanks for all your help!!

Debra and Roger gave customer service to me today regarding my need for boxes. Thank you

My father had occasion to request a change in his storage unit, and Roger was very helpful in accommodating his request. Roger was very understanding, responsive and helpful in the matter and handled all of the details very courteously and efficiently.

Roger was very helpful

Debra is most helpful and knowledgeable about storage units. It was a good experience.

Thanks Debra! You are always so friendly and helpful!

Don't go there I was renting parking spot for my truck and every time somebody else use my spot. So I decide to not pay rent for my last month and of course they put that on my collection . I try to call them and explain but nothing.

Review Edit: Well, I required storage again. This time for a vehicle. Process to obtain the storage was simple. They showed me the parking spot and pricing seemed right for a 10' by 30' parking space. Well, I bring my vehicle to park...and only THEN did I realize that the space was NOT 30' long...it was 20' at best. Alright...price was still ok, so I didnt really mind. When the time came for me to move out I was told that I would have to remove the vehicle FIRST and then give my move out notice. Alright. I removed the vehicle and gave my move out notice. NOW they said that I should of given my notice BEFORE removing the vehicle, and since it was the 3rd of the month, I'd have to pay for THAT WHOLE MONTH. I told them that I would not mind paying for the 3 days the vehicle was parked. But I was not going to pay for a whole month for that space to be empty! They didnt care and still said they needed the full month. When I tried to contact corporate, no one answered. It was always a machine. Will NOT be using them again for storage needs. Does not matter how badly they are needed. There is other storage places that are much better, cleaner, safer and paved... Very accomodating. Exceptional service and wonderful employees. Very understandable. I highly recommend this place

Roger was very helpful in resolving my storage needs.

Debra was a great person to deal with very relaxed and enjoyable

Have plenty of storage units, but very musty smell inside.

Ron just saved me from a storage crisis. When I learned I could not park my 2019 camper in my drive I didn't know what I'd do. Ron found me a nice spot. The lot is lighted, clean and up to date. I feel like may camper is right at home. -Dr. T.

Buen lugar para guardar ,tus cosas que no ocupes.

Nice clean secure place that is managed well. I had an issue with being forced to use their insurance but Debra helped me get the waiver completed and eliminate that extra monthly expense.

Roger has been very helpful, making sure my questions and concerns were promptly and satisfactorily addressed. I like the place.

Roger was very helpfull

Please never rent parking space here. Unprofessional employees, they think they do favor to you. I am renting there for about year and have few issues: 1) few times can’t open gate. 2) once someone left car on my parking space for few days and they can’t help me with that. 3) after rains , back part of lot flooded, so to park my trailer I need get wet first. I try to change my parking spot but they let me know no any free spots

I’ve had my unit for about six months, and every time I’m there Mr.Tyler is always courteous and cleaning the location. Seeing him clean the location keeps my mind at ease that the unit is always being maintained. Thank you for always making my experience pleasant .

Renee was very helpful and friendly and very fast.

Roger was very helpful and gave me a great deal! Would recommend.

Fair and well priced

Dennis was great, nice facility.

Rodger was fast in helping my wife and I find the best storage space! He was very nice.

Roger was super friendly!!! What a great guy!!

I good service Roger help me with find me a better storage unit dor my items

Simon was very helpful and friendly. Will recommend the property to everyone

It was a great experience great service come aee Roger for Storage

Deborah and roger were great!

Roger was very polite and knowledgable about the units. Cool dude. Very fast walker.lol

Debra was so helpful. Love this place. Good storage spot for my camper.

Mal servicio una lastima de lugar cada perzona que trabaja en ese lugar decian diferentes cosas cada que hablaba uno ..solo hacen que pierdan las cosas de uno ino les importa nada nolo recomiendo para nada

Amazing!! Service Roger has always made me feel comfortable and at home with each interaction. It’s no wonder my sister recommended me to this one for my storage needs.

I went to see about getting a unit for a friend of mine that moving to Chicago and the manager Roger was very helpful and friendly, I told my friend and he will definitely rent here when he gets to town

Good people. Great service. Thank you Roger.

Visited Public Storage recently, Roger was friendly and helpful. I would recommend Public Storage to friends.

Roger was courteous and helpful.

Roger is great ! Debora is nice

Building smells of mildew, moisture leaks through the floors, main gate always open, and PS raised my rate after 60 days. Definitely the worst storage storage experience I've ever had. Strongly recommend you look elsewhere.

Ron was great in helping with all our questions and needs!

Easy to work with management/front desk. Temp controlled. Easy access.

Roger and Carole were friendly an helpful Property was clean I would recommend this facility

Carol, awesome help.

Public Storage is a great storage facility. Very clean, friendly staff, will show you various sized units so you rent the correct size for your needs.

Very happy with the help Roger gave me.

I went into this property and spoke to the manager Roger to show me a unit cause I'm looking for storage for a friend from out of town,he was very helpful and the property was clean which is important to my friend•i would recommend this place

Ron was a great help in finding the space I needed. If I was to need storage space again, I would come back to the Mount Prospect location because of his help. Really kind and knowledgeable guy.

Clean facility, convenient location, helpful staff

Renee Murray is a excellent property manager she is kind, friendly, knows what she is doing, she answered all questions I had about my storage, very helpful, and a great customer service rep,

Renée is always helpful and friendly ever time I come in and ask questions she always has a smile on her face and always has an answer for me and is always good

Great service and location !

Came to P.S. took store my belongings and Roger helped me out A LOT. He helped me in picking out the perfect unit to store my belongings in and also helped with better pricing. I wish there were more people in this world like Roger. Come to P.S in mount prospect to store your belongings and ask for Roger, head very helpful and a generous man. Thank you Roger. Araman Leach

Went inside the other day to see for a parking space and Roger was very helpful and friendly.

Friendly staff. Easy access. Nice location.

Good place. Talk to Roger, he is always helpful.

We have had a storage locker at this location for a few years and have had great relations with the office staff. They have always been helpful, friendly and courteous to any need that may arise. We recently need to to upgrade our space and the process was easy. The manager was helpful, knowledgeable and accommodating to our needs.

Fast service. Got all info I needed. Happy with the service

Roger was very nice with assisting with my parking needs. I'll recommend this place to all businesses.

Roger is nice and helpful

Great experience. They were quick and painless.

how much for a 10x10 and a 10x20

This place has horrible service there is literally never anyone at the front desk no matter what time you come there will be a sign outside that says they’ll be back at a certain time.. you wait til that time and they’re still not there.. you let a few minutes go by and they still don’t show up.. I have had my things stored at this location and literally every time I come there’s no one here to answer questions or to help you check a dolly out or buy merchandise ITS RIDICULOUS

Quiet,nice,great place

Tammy was awesome!! Very helpful!!

We worked with Tammy and Steve, they made our initial rental process smooth and painless!

Tammy is a very nice and helpful person 👍

Tammy was very helpful I had a very unusual request and she actually had a solution. They work with their people and really care about the customer.

I visited the public storage today, checked prices, availabilties. Tammy was very nice and helpful. Thank you, such a great experience.

Tammy was helpful

Tammy was fast, friendly, and very helpful.

Tammy has great customer services and proffessionalism with a smile

Setup and Access has been great. Thanks Ron and Tammy for your help!

Always clean, well lit, friendly. Tammy is very helpful.

Thank you for your great service Tammy

Tammy was really helpful. Thanks!

Tammy is the best

Tammy was amazing and does a great job.

Opened a unit here recently, Tammy was really nice and accommodating. She helped us get a deal and helped us a lot.

Tammy's the best!

Tammy is very informative and very nice.

Tammy is always helpful and pleasant. Highly recommend anyone to come by and let Tammy help you find your next space for your needs.

Tammy, was very nice helpful and friendly Discussed all different options I had..

Tammy was helpful on our move in

Tammy is most helpful and welcoming.

Dennis helped me get a great parking space. Good help great guy

Clean and well lit facility. The manager Dennis is very helpful. Great place to park .

The manager Dennis was very helpful and was great at explaining everything to me about our unit. Thanks Dennis for your help!

Dennis was wonderful in assisting me with our storage needs. Highly recommend him!

Dennis help me out today! Very awesome person. And save me $20 today!! 😊

Dennis is very responsive to my needs. Great place and very good guy

Had a bumpy ride getting set up, but the pricing is stable now and the unit has been in good shape and easily accessible for over a year.

Very friendly staff. Quick service. Thank you

Scary place. The most doors are broken, plenty of rat poison. + there are a lot of additional costs

Dennis helped me out greatly by saving me money.

Dennis was very helpful to me with my storage @ Mt Prospect

So helpful!! And he saved me money! Went the extra yard. Thanks dennis!!!

Great place, good customer service . Dennise is amazing !

Dennis was very helpful to my mother and me! He explained everything thoroughly and was able to answer all of our questions and find us a space that fit our needs.

Dennis was very helpful when my family and I switched our shedds to his location! Keeps the area very clean!

Dennis was great, made sure the process was fast and easy! Explained everything thoroughly and answered all of my questions! Great customer service!

Dennis is amazing! Very understanding with my situation and everything that I had going on. And on top of that he saved me some money and made moving out a breeze for me and my family. He's the best, truly!!

Dennis was great! He made sure we had no questions left in answered, and made sure we had the best unit for our needs!

Funny got a spot! Thanks so much to Dennis, he's been very kind and accomodating to us. Plus everything is well maintained under his supervision, deserves more than a five star!

Dennis is the man! He saved me $30 today . Go here and see Dennis we'll recommend.

You need car wash every time you leave this place. If you park there every day on back yard - car wash every day recommend.

Dennis did a great job with the initial rental! He definitely deserves a raise and it vacation time increase!!! Seriously a great place to do business, friendly and convenient hours too!

Dennis was awesome deserves something extra special. Love your company you have great staff! I have and will continue to recommend your company.

Thanks to Dennis and his great customer service, just saves me $20!

Dennis was very informative and helped with the process of obtaining a storage unit. Very good customer service! Nice guy!

Ron was a great help with finding a5soscd

I was at public storage and Dennise helped me out and was very helpful, he deserves a raise,ur awsome thanks...!!!

Dennis at the front desk is tremendous. Great staff

Renee is great I suggest this storage to anyone who needs one.

Renee was super helpful and super fast! Very pleased with the service and with the property! Clean and secure.

Renee was helpful and friendly with my storage needs

Renee is very helpful and friendly and helped me and my friend with our storage needs.

Renee she was so helpful and very nice person definitely if someone need a place to keep anything this is the right one thanks Renee for being so nice

Renee is very helpful at check in. Fast and friendly. Checkin was a breeze.

Terrible place! Paid a lot of money to keep my furniture and belongings safe before we could move to our home and someone broke into unit from top. The netting was all ripped on one side. The headboard was destroyed to our bed. Things were moved around. Never again!

Renee is very pleasant to work with!

I had a great first experience at this public storage. Renee was very helpful and friendly.

Renee provided a friendly and enjoyable customer service experience. Thank you!

Natasha was a great help and very friendly. The property was clean and organized. I would recommend coming here!

Renee WAS very helpful and frieñdly. She helped with storage needs.

For the amount of money that we pay.. The lack of functioning carts is unacceptable. When we first moved in there were two carts in various states of disarray. Six months later there is only one cart left, which is units because two of the wheels are not even close to being round. There has to be over 100 units in this facility, and the management can't spend a few dollars to fix the carts and keep their customers happy. If we ever have the need for storage again, it will not be at public storage.

Renee is helpful and friendly and is always nice to me and helps me out with everything I have questions I am very glad she is back she was missed a lot

Renee was great help!

Renee us the best & is very helpful in the rental process and followup. Thanks

Renee M. was great at setting us up with our unit. We love our storage unit and have had no problems since!

Great customer service from Renee M. Thank you very much!!!

Great customer service!! Renee and Natasha were a great help in the moving and storage process! Thanks again!

This facility doesn't even deserve 1 star. This property is very old and in need of serious work. The indoor storage area is musty smelling. I couldn't imagine a persons belongings staying dry and clean. If you're in need of a parking space, run! They most likely will set you up in the "backyard" where there isn't even concrete or lighting. It's a trailer yard that floods and has gravel and ditches. The fence looks like it's ready to tip over. I moved in site unseen (big mistake). I moved out less than a week into my first month. Pay a little more money and have peace and mind that your property will be in good hands.

Renee was helpful and friendly! She helped us with our storage needs, she's definitely a great asset to the company. We are very pleased with the service!

Place smelled great, Renee was very helpful.

Ron Moore Saved the day! He has a wealth of product knowledge,great ideas,and wonderful customer service. Ron took his time presenting all the information and answered all questions I had. Ron is a huge asset to your company and your very lucky to have such an wonderful employee such as Ron. He has great work ethics.I enjoyed working with Ron and I left public storage with a smile.

Run to great care of me he open early to get me in and help me solve a difficult situation great time and experience thank you so much Run

EXCELLENT CUSTOMER SERVICE from Jen. Initial BIG confusion with unit size and rate upon reservation. Went to the store, told Jen about my upcoming move and storage dilemma,,,,,all I can say is THANK GOD she was there. She explained the promotional sale price and the terms, showed me three different units, made calls to a couple different locations to check availability and got me the size I needed at the cheapest rate, which was even cheaper than I was originally quoted. She was very friendly,,,apologetic about the prior confusion and extremely professional. I highly recommend asking for HER for any of your storage needs. Thanks Jen,,I can relax now,,my move is set...

Lindsay the property manager at this location has always been courteous and helpful with our account. She shows examples of what proper customer service should be like always with an upbeat attitude, willing to help and always professional in the upmost sense of the meaning. We are pleased to store our vehicle at this location based on location, cleanliness and quality of service. I highly recommend anyone to store here.

Great facility and I can not tell you what a pleasure it has been to deal with Lindsay. She is always there to greet you with a smile rain or shine. Keep up the great work!!!

Lindsay was a great help in finding the right storage unit. After all the hassle I've been through in the whole process of moving, Public Storage was just what I needed. Friendly, informative staff, fair pricing, great experience! Would recommend to all!

Jen was fantastic

I had amazing service at Public Storage. Lindsay helped me out a lot and the process was very easy. Thank you!

Ron was very thorough regarding the lease and conditions. I would hire him as an employee!! Lindsay was very courteous and helpful. She too would be a great hire. Overall this was a great experience.

Thank you Lindsay for the excellent customer service, You were very friendly and helpful. I look forward to shopping here once I completely get my things moved out of my current location,. She answered all my questions and have great patients with me.

Excellent service . Lindsay is very helpful and professional.

We have used public storage for almost 3 years now. They have gone over and above to make sure our needs are being met. They have been extremely accommodating to us as our business has changed and grown in the past year. Thanks to Lindsay and the Public Storage Team for all you great custom service!!!

So bad couldn't even move in. Went over to move stuff and found front gate broken with people driving in and out. No security at all. Ask for a refund and turned away. Stay far away.

Great deal.

We have used this facility in the past and we have been very happy with the service. This time they were out of the size storage unit we were looking for, but they found us a great deal for the particular size at one of their other locations. I am very happy with Renee's honesty and eagerness to help, even though she didn't benefit directly from the transaction.

Great deal on move in specials and great service at this location, Renee at this location is very helpful and friendly, people like her is a pleasure to work with and will keep me coming back here. Thanks, Giles

Customer service was excellent. Lindsay was very helpful in answering all my questions. And, would recommend this storage facility.

Awful experience. I moved out on 12/14/14 and told Jennifer the movers locked the unit and accidentally took the key. She said that is ok, and she would cancel my unit and call me if there was going to be a charge for the cutting of the lock. Then in January I get a bill for an additional month. I called explained the situation and that I had already canceled on 12/14. I was told that I was going to talk to the District Manager Phil, but the lock was cut off. I called Phil twice on 1/17 and 1/21 and left voice messages; no call back. So when I got yet another bill in February, I am told that it was "taken care of" and the lock was cut off, but I would have to pay for the last 3 months because they weren't able to rent the unit because the lock was on the unit. Customer Service is awful. Great service!!! Jennifer and Taguila have been extremely helpful! Would recommend to anyone.

Jen was very helpful! Thank you lady

Jen was amazing and very helpful with answering all my questions about my move and needing storage. I would highly recommend this place to everyone.

Jen has great customer skills and knowledgeable about her job. She is passionate for helping the customer.

Check in was efficient, nice facility, easy access. Alyssa was very thorough and helpful. Great place.

I recently lost the keys to my lock and when I went into the office Joe was very helpful, telling me exactly how Public Storage helps you when you lose your keys. We filled out the paperwork to get the lock cut off and a new one put on in it's place. Thanks Joe.

Got a rental space and Renee showed me all of my available options. I even got a great deal on a bigger unit. Thanks for your help.

This facility was always clean, warm and dry. I stored materials there for over 10 years and never had a problem. The staff, especially Jennifer D., was always cheerful and helpful. Using this facility was a positive for my business.

I've been using this facility on and off for several years.... Just signed a new contract with Marlene......and also talked with Jennifer. They are both very nice and knowledgeable...I had a great experience!

Polite, Professional and Friendly. Very helpful with my company on-site shredding of documents from a customers storage locker. Would highly recommend this storage facility.

I recently leased an indoor storage unit at this location. Jennifer D. is not only pleasant to deal with but also very professional and efficient. The facility is close to me and I found it clean, well lit and seemed to be maintained well. I was specifically looking for an indoor unit close to my home, this facility had the best availability in the size I need at a good price.

My experience at the public storage in mount prospect was great, and awesome. Jennifer and Marlene, gave the best service and explain the lease really good. So I could understand it and answer my questions great. I would recommend use this public storage in Mount Prospect.

Great Place. JenniferD, Marlene, and Joe are all very helpful.

I just wanted to thank Jen N. for the wonderful job she done for me. She is kind and considerate and the most helpful person I have ever encountered!!!!! I think she is great and a wonderful asset to this company. Thanks again, Jeanne Beal

Lisa was super helpful at getting me setup with the unit and giving great suggestions at the types of moving boxes I would need. I would definitely do business here again.

We have rented a space here for several years. The property is very clean and units are easily accessible. The temperature controlled building is great for storing items that could be ruined through seasonal temperature changes in exterior storage facilities. I was just here looking for a unit for a family member. The manager, Joe, was very helpful and friendly. I have to say that the only reason I did not give 5 stars is because of the fact that after renting here for many years, the yearly rent increases have made our rent considerably higher than a new customer's for the exact same unit. The facility apparently does not control the rates directly and higher management randomly decides if they want to help.

Renee was amazing and she made it easy and fast to do this process

I like storage space and I got great deal with Deitra! Thank you!!

Renee is an awesome manager. She is friendly, professional and helpful. The facility is convenient and clean. I would strongly recommend this Public Storage location.

Loved it, very helpful and fast!

Renee is very helpful. She is kind, considerate, and wants to make sure you are completely satisfied. She gives you great service. I would recommend her.

Renee the representative there was very nice and professional. The facility was very well kept and Renee was very knowledgable. If I push through with my move, I definitely would be going back to this facility. Thank you for providing great customer experience!

Virginia provided great service. Hopefully everything else is as great here.

I came in about a couple weeks ago to check on some prices and spoke to Renee and Virginia they very help full with all the questions I had. They were very polite with me and patient with me because I'm not very good with my English thank you again Renee and Virginia

I came in to Public Storage to buy some boxes since I will be moving and Renee and Virginia were very helpful in telling me what size will work for me. I will recommend this public storage to friends and family.

Great customer service by Virginia, will definitely recommend this facility.

THIS IS OUR 5TH TIME COMING BACK TO THE SAME MT. PROSPECT LOCATION JUST BECAUSE OF THE EXCELLENT SERVICE PROVIDED BY ANNA. EACH TIME WE WENT THERE, WE WERE NOT DISAPPOINTED. ANNA IS VERY SKILLFUL, HELPFUL, VERY FRIENDLY WITH GOOD SENSE OF HUMOR & BEST OF ALL WE LIKE HER WAY OF CLOSING TOWARDS THE END WHEN IT COMES TO SELLING THE LOCK FOR THE STORAGE, IT WAS SO GOOD THAT I COULD NOT SAY NO. (GOOD CLOSER) I ADMIRE HER BECAUSE MY BACKGROUND IS IN SALES WHERE CLOSERS ARE ALWAYS MUCH MORE VALUED & I AM SURE WITH ALL THESE SKILLS/ QUALITIES, SHE WILL ALWAYS BE VERY SUCCESSFUL. I HAVE ALREADY REFERRED FEW FRIENDS WHO ARE ALSO VERY HAPPY THERE & WOULD NOT HESITATE REFERRING MORE & IF THERE WAS A SURVEY SENT TO ME, I WOULD GIVE HER 5/5 OR 100% OFF COURSE EVERY ONE IS NICE AT THAT LOCATION BUT ( ANNA YOU ARE EXCEPTIONAL. THE BEST ) THANK YOU. ALI BANDEALI / MALIS CHEAP

This was my first time renting storage space. Thank you to Frank for making it a pleasant experience...he was very friendly and helpful.

Frank was helpful, friendly and informative.

Thank you Frank ...great help and professionalism in finding the perfect storage for our needs.

Great, Friendly staff.

Perfect storage, thanks Anna.

This location deserves 5 stars. I spoke with Anna who helped me with the purchase of a few boxes and she was helpful, courteous, and very friendly. I would highly use this facility and recommend it to my friends!!