Kayla was great, it was fast, no hassle. 100% great customer service.
Very safe and reasonable price customer service very friendly
Great place. Easy rental process with friendly people. Easy access. Kayla is awesome!!!
Update:
The company that owns this place is horrible. Deal with the inside staff during normal business hours or don't rent at all.
Kayla has been very helpful with our units. She was great in getting us set up and helping with the auto pay. She’s friendly and a joy to work with.
Kayla was extremely helpful!!
Thanks Kayla! She is AWESOME, & INFORMATIVE! HER Energy was very Bubbly, and inviting! She also made the entire process very simple for Me. Glad she was able to work with Me, I got My space for the first month; it only cost Me $1.00!!!
Thanks again Kayla!!!
Kayla is the best thanks for the help
This is a pretty good storage facility. Love how they have 4 different size storage garages
I honestly can say I’m glad I received a follow up call about my Storage payments Kayla called me and helped me with my payment Process I was under the assumption that I had to pay $333 but she let me know that they also have a payment plan and I was able to pay my full balance off. I appreciate her calling and Especially because she’s from another location, a true blessing…
I highly recommend Libertyville Public Storage! Kayla is truly incredible with how she runs this facility. It is was my first time renting a storage unit here and Kayla went above and beyond ensuring I do not experiences any issues during the rental process. Thank you Kayla for all of your incredible customer service!
Two of the nicest people ever, work here.
Great help....wonderful spirit
Great service, easy to rent and very helpful upon checking in.
I have been with Public Storage Libertyville for many years. The staff has always been very friendly and helpful. Very clean units! I would definitely use them again.
Excellent service. Everyone is so friendly and courteous. I would drive much further to be treated well and taken care of the way they do here.
Kayla at the Libertyville IL location was so helpful in our process! She explained the details clearly and ensured we got the best unit for our needs! 6 STARS!!!
Kayla at the Libertyville Public Storage is always so helpful and knowledgeable of her facility and has always offered the best in customer service and attention! 5 Stars!!!!!
Kayla was a great help and offered great advice and service. She helped us out a bunch and made us feel right at home. Thank you!
Chris was extremely helpful and professional. He answered all of our questions with ease and knowledge!
Kayla was great! Always super attentive and makes things easy. Highly recommend!
3 carts for this whole place. If you show up and it's even remotely busy, be ready to wait and have to hunt down carts. It will be the reason I cancel next month for sure
Kayla was a huge help 10/10 service. Quick and easy rental setup
Kayla was really nice and super helpful.
Storage facility is clean. I do like it’s location.
Used this location on many occasions. Always helpful employees, cheap first month. But best of all is the large overhead doors so you can comfortably unload even in rain or snow
Kayla and Chris are the best! By far the best service at Public storage! Appreciate it.
Front desk staff is lovely. Chris was very helpful getting me set up with a new unit and showing me around the facility.
Very helpful every time I went in. Kayla always helped with a smile on her face. ✌🏼
Storage facility is clean. Prices are good. Climate controlled option is nice. Chris was super informative and extremely helpful. Overall, great experience!
The facility in Libertyville was clean and the staff was friendly and helpful. It was also priced well compared to other storage units. I would highly recommend.
Thanks for helping me though all of this
Kayla was such a great help, she turned an angry customer that didn't wanna do business with them into a happy customer.
Came to do a QRoadside service call and help someone with their U-Haul that wouldn’t start.
It’s a nice clean place with a gate and easy access in and out
Kayla made my First time renting a unit smooth & easy very professional 👍
THANK YOU Kayla!
Where do I begin, this building is magnificent! Clean and updated, and on top of it all the staff are extremely polite and helpful.
Especially Kayla! Shes Great, I completed my e-rental online and I realized I had made a mistake
But just after mentioning my mistake to Kayla when I came in on my move in day She was able to help me transfer over to the correct size unit I needed, on the spot!
This saved my day!! and allowed my movers to start unpacking right away,
Kayla, I can’t thank you enough.
Your the best!
Kayla helped me with the process of getting my unit. Kayla was extremely kind and explained everything very thoroughly. Wonderful experience.
Great customer service! Kayla was very helpful and understanding!
This place is like most storage I guess, rates go up on a regular bases. Ours have tripled in three year. Customer service with three different t employees was all completely lack luster. One was simply oblivious, the district manager never bother to return my phone message and the property manager to too busy telling me the deal to hear my concern. What do they do with the rents? I don’t see any investment in the physical properties
Excellent customer service. Thank you, Kayla!
I’ve been using this public storage facility for many years. I’ve had interior units of various sizes, exterior units, long-term vehicle storage, so I feel like I’ve experienced long-term the full gamut of options. I am very enthusiastic about the staff of this facility, their friendliness, professionalism, warmth (I know, what?!), and helpfulness. The facilities are clean and in good repair, the restroom is clean and comfortable. Note, they have a proprietary lock system, so you’ll have to buy one of theirs, but it’s actually more secure. No one can cut the bolt.
What can I say? This is by far the best experience I’ve ever had with a Storage facility. It’s a no-brainer, rent from them with confidence, short or long term.
Absolutely amazing experience! Kayla was an incredible help and I’m extremely happy I chose here! Very patient with me and incredibly helpful. 10/10 do recommend to others!
Well maintained units. Was a quick helpful transaction'. Very friendly and helpful staff, Thank you, Kayla. Is my second unit there if I need another I know where to go. Highly reccomend.
If you are thinking about a safe, clean storage unit, go to Public Storage and ask for Kayla. I recently wanted to downsize my unit but couldn’t figure out if my things would fit. Kayla came to my unit and checked what we had and she assured me that I would be fine. Kayla knows everything about storage. Always pleasant and ready to answer your questions. Thanks Kayla!
Clean. Friendly staff. Thank you.
Charlie helped me transfer my space and helped move a heavy item! Excellent service Thank you!!
Kayla was very accommodating for my new storage space. An excellent experience.
It was easy to get access to my unit and Kayla was super nice and helpful!
Kayla is *phenomenal*!!! Helpful and knowledgeable and always there to help. This location is fantastic ... I've been here for nearly 10 years and the staff and location has been oustanding throughout! If you have to rent a unit, come here!!!
Worst manger and customer service
Great experience with Kayla
Great customer service! Kayla had great energy and was very helpful and accommodating.