Public Storage Self-Storage Units at 1711 W Fullerton Ave, Chicago, IL

Don’t use this storage facility. They will give you a rate for storage and within months will increase the rate. We originally rented a storage unit for $265 and within 3 months they raised the rent to $345.

I AND MY FRIEND PLUS SOME OTHER LADY WENT TO YOUR STORE TODAY AT 2 PM. MONDAY APRIL 21, 2025. STORE WAS NOT OPEN! ON YOUR WEBSITE IT SAID STORE WAS OPEN! FROM 6 AM. TO 9 PM. YOU GUYS NEED TO LET PEOPLE KNOW WHEN YOU ARE NOT OPEN!!!!!!!!!!! I DROVE ALL THE WAY FROM ELK GROVE VILLAGE JUST TO FIND OUT YOU ARE NOT OPEN!!!!!!!!!!! THAT IS VERY BAD BUSINESS!!!!!!!!!!

Bill got account set with move-in

Bill was great to work with while we made the transition from reservation to securing a unit. He helped us reserve our unit with ease. He was kind, courteous, and professional. The building is very secure, clean, and the upgrades and updates are a very nice touch.

Bill was amazing! He helped me when I forgot my lock and called me to let me know. He also answered my calls when ever I had questions and helped every time.

Bill does an awesome job always there when I need him

Bill helped me with my move-in and is always most responsive!

Bill and John were very helpful with my storage. I lost my keys and they promptly help me open my storage and give me a new keys… thanks

Bill helped me with my move in......salubrious customer service

I was happy to be greatly assisted by Jackie, the property manager at River Grove, IL public storage facilities this week. She notified me that i missed my January rent and she quickly took my payment over the phone as well as put me on auto payment so that i don't miss the due date in the future. She waived the late fee and i was grateful and relieved.

Terry was very helpful!

Terry was outstanding. Helped to find the right size of storage for my needs!

Bill was fantastic! Over and beyond. Excellent service!

Bill has been instrumental in answering all of my questions in regards to my rental units as well as making moving in and out seamless! Would definitely recommend working with him in the future.

Bill is helpful when I have questions and need help.

Bill helped with the move and was fantastic!

Bill helped me out a bunch! Saved the day, really!!

Bill was the most helpful manager I’ve ever met. He helped me get in to my unit. Always willing to find a solution and walk me through. Please consider him as a partner and the best storage facility Public have.

Bill was a big help, very friendly!!

Bill made our transaction so comfortable!!!

Had a very pleasant experience with Bill to find the unit I needed and move my things in a timely manner. Grateful for his flexibility and coordination. Thank you so much!

Great place for storage! Met with Bill who helped me get the right size storage for my needs. Came back months later to upgrade on size and Bill was there to walk me through other options and found a larger storage for cheaper! Always come back and check your rates! Thanks Bill!

Pros: It’s clean, secure, easy to manage your account, and the staff are generally helpful. Cons: They lure you in with a promo rate but gradually increase the rate at an increasing percentage the longer you stay - I had first moved in back in May of 2021 and my rate was around $85-90/month. I officially moved out in Sept of 2024 because it had ballooned to $230-$240 a month, an increase of around 175%. That’s way more than the rate of inflation and a monthly rate higher than anything stated on the website. Edit: I’m not sure how this is considered a positive review when I only gave two stars but clearly they’re ignoring my complaints.

Very pleasant and smooth experience with Public Storage on Fullerton. Bill was very helpful and great to work with!

Had a pleasant experience moving to a smaller storage unit. Bill in the local office was very friendly and helpful. He showed me the two available units so I could pick one. He handled the transfer paperwork quickly so I did not have to wait. Thanks for making it easy!

Bill was very helpful throughout my stay. I recommend this location.

used them for a few weeks in-between apartments. Everything was super easy and pretty cheap. Would use again if I needed

Bill helped me out, replacing the fluorescent light bulb in our storage unit, so we can see our files. Many thanks!

Bill helped me immensely with a key issue. Thanks! M

Bill helped me out today and amazing service

Bill was wonderful loved the service

Bill Saved me many $$$ by recommending a smaller space. It was right across the way from our existing unit so moving was super easy!! WELL DONE BILL!!!!

Bill is the man! Rented here for years and he always helped me out a ton.

Bill help me with my move in and app! Very nice guy! Awesome service!

Margieee is amazing god bless her

Bill was able to attend to me in a good customer service way..

Bill is amazing! I have been renting here since May 2020. I have had multiple units. I am so grateful that he is here!

Bill, Thanks so much for your patience and cooperation during the rental process!

Rebecca muy buena atención y aclaro todas nuestras dudas

Bill really save my life 2 day

Super helpful! Very efficient and fast

I had a hard time renting at other storage places, came in here today and Mari helped me get a locker and for a great price. Thanks again for being professional and courteous. Will recommend.

I came in to look at a unit they had available. Bill showed me around and made me feel confident to switch from my current storage unit facility to this public storage. Thank you Bill!

Good enough

safe, climate controlled and excellent staff/management, especially Mari, great new addition to the team!

Bill was very helpful with a billing issue. Great customer service! There are many storage companies to chose from in the city - great service helps set this location apart.

Bill the property manager was very helpful in obtaining some paperwork I needed. Thanks for all of your support and promptness!

Mari made all my worries go away by walking me through the entire process. We need more workers like her.

Bill was a great help!

I had a great experience moving between two different storage rooms at this location. Bill, the manager, was knowledgeable and helpful with everything, giving good and useful advice every step of the way.

Wonderful and swift experience! Bill was great!

Bill Number 1 for the move

Tiffany was the best!! Super helpful and quick! 5 stars!

Exceptional service at this public storage location! Manager Bill goes above and beyond to assist customers. His helpfulness and professionalism make storing belongings here a breeze. Highly recommended!

Marshawna was amazing thanks for the perfect customer service!you rock girl!! Move in process easy and painless.

I had finished transferring between two units and there were questions on price differences and credits that needed clarification and resolution. Bill helped with both and figured the best way forward. Thanks Bill!

Fast, good, courteous service from location management (especially Bill). I'm a happy customer

Bull helped me with my move in. Amazing service.

Bill made it very easy for me with all stuff. Thanks for making it such good experience! He was very helpful coaching me with the app.Thanks Bill!!!

Bill was very helpful with move-in

Bill hooked me up with a great space - larger than I wanted at the same price 🙌🏻

Bill is very helpful and knowledgeable … pleasure doing business with him.

The store was almost closing I came in and Bill was very patient and helped me get a great price on my storage unit thank you so much Bill!!!!

Love this storage place. Bill is awesome and super helpful. I forgot to come close out my unit but he was super communicative and reminded me before it was too late! Very helpful and easy to access with both moving van and car. Good location, very clean, fair prices.

Bill helped me out with the move in and was super helpful in the entire process. I would recommend this place!!

Bill helped me a lot with my storage unit! I transitioned from one state to another and made the transition so smooth I couldn’t ask for a better experience!!

Bill was extremely helpful and the facility was clean and easy to access! Would highly recommend.

Bill was a great help in showing us around our future storage unit and getting us set up! Thank you!

Bill was great helping me with my move. Very easy and quick!!

Location is clean and it seemed like a good deal at first, but the company will increase your monthly rent time and time again.

Bill was super helpful and kind!

Amazing facility! Bill is great to work with!!

Bill is so helpful and has made the move to storage so easy for me! Highly recommend!

Bill great service

Bill great customer service facility very clean

Bill was a joy helping us out ...

Betty was wonderful and very helpful with everything I needed!

Very friendly and helpful service! Easy breezy! No hidden fees ir surprises! Nice:)

Bill was outstanding. Excellent customer service. Will rent here long term.

Needed to figure out a few logistics with my storage unit in this location and Bill couldn't have been more helpful. He made the process extremely simple and productive.

Bill was very helpful. friendly customer service.

Bill was very helpful and answered all my questions

Bill gave me the best customer service

Bill is wonderful. The facility is very clean.

Bill was a great help getting us set up with a new unit. Felt bad that his lunch went cold while got us squared away.

Only difficulty is after loading your cart onto the elevator you need to stop the elevator doors from closing while you're outside the elevator typing in your code in order to allow it to go up. Otherwise, great service.

I am severely disappointed in how I have been treated by this company. When I signed up for a storage unit here, I signed up as a brand new customer and received a promotion that my first month's rent would be $1. On move in day, I also paid for an additional month's rent, which should've taken me to the end of the year. Upon moving in, I immediately realized that the unit I was moving into was too small. I never stepped foot into the initial unit and upgraded to a bigger unit at the front desk within 5 minutes of paying for the initial unit. I also immediately paid the difference between the two units. After the payment, I showed the front desk worker that my mobile app showed me that my next payment was due 12/1/2022. She assured me that it was a lag in the system and it would eventually update to show my next payment was due 1/1/23. This never updated and once 12/1 passed, I began to receive emails and texts that I had a late payment. I immediately brought this up to the front desk worker who could help me in no way and recommended I contact customer service. When calling customer service, it is all automated and it is impossible to speak to an actual person. Your only choice is to talk to someone over chat. The first person I talked with on 12/2 told me he had opened up a claim on my account and that a supervisor would be calling me within a couple days. No one ever called me. On 12/6, I talked to an additional person over chat who told me that my December rent was due in full because the $1 promotion was only available to new customers and when I transferred unit's, it voided the promotion as I was no longer a "new customer". I explained to him time and time again that I upgraded within 5 minutes and never even stepped foot into my initial unit. He said that the time in which the transfer takes place does not matter. NO ONE ever explained this to me. I was then forced to pay $165 in full for my December payment as I would then received late fees if I waited until 12/7. This is such a shame being a brand new customer that they cannot even honor a promotion when I never even used the first unit. I was completely screwed for upgrading to a bigger unit. It is blatantly obvious they care more about money than a happy client. UPDATE: Stephanie, the district manager, called me and gave me a full refund on the $165 today. I’m very appreciate of this, however, I wish a resolution was easier to come by.

Betty had helped me out more than anybody at public storage hire more Bettys. Wish I rented from rgus location instead of shiller park.

I came in to pay my bill I rent in Howard hights was upset about rent increase Betty was very patient and explaining how the rent works and assisted me with keeping it at 122. Thank you very much Betty I appreciate you

Bill really helped me out in getting additional storage room! Very friendly and informative.

BILL IS AN AWESOME GUY. HE DID EVERYTHING PERFECTLY FOR MY WIFE TO SECURE A CLEAN SECURED STORAGE AT THE FACILITY

Bill was very helpful

Had to get a nother unit. Previously dealt with Bill for many many years he is amazing attentive and takes excellent care of the property! I would give more stars if I could!

Bill gave good customer service

Bill gave me great customer service

Clean facility. Bill was super helpful and courteous!

Bill - the property manager is great. He has always been there to help out when I had any issues. He cares about his clientele help them with all their needs.

Excellent Service .... Bill has been amazing! Ask for Bill! He’s very helpful and knowledgeable about the storage units and supplies needed to move in. Bill has gone above and beyond. Cheers!

Bill gave good customer service

With Bill's help I was able to make a last minute switch to a larger storage unit. Also, Bill stayed past closing time to assist me with my updated rental agreement and to help me locate my unit. Thank you, Bill!

This storage facility is the best I have worked with. Bill has been my contact person and he made the whole process easy and seamless. I will be staying with this location now because they’ve done a good job with my items. Would recommend.

Bill was so accommodating and worked with our business move to make the process as smooth as possible. He’s an excellent employee that has the most positive attitude and enjoyable to work with.

Bill always helped me with best customer service. 🙂

Bill was super helpful and we quickly got my unit vacated and locked up. It was a convenient and well priced storage plus for the summer.

Bill helped me out while moving from wrigleyville. I had nowhere to park my U-Haul during a cubs game and they were very understanding. I was able to park my truck on site over night so i could prepare another load, a small kindness but it meant a lot. Would recommend 100%

Bill is the best! He saved my TV and helped me out big time today! Great storage place!

Bill at Public Storage has been super easy going and generous each time we've spoken- whether it's answering questions or helping make special arrangements for moving out of my storage unit. Really appreciate his help! No complaints about this past year using Public Storage.

If you are looking for a great place for storage near the City of Chicago, I highly recommend Public Storage at 1711. W. Fullerton. Bill is awesome and very helpful and assisted with a unit when I was moving my things from out of State. The facility is safe and clean and has 24/7 accessibility.

I kept getting the run around with other places. However Bill was very helpful and thorough. I definitely appreciate his help and professionalism. Thanks bill !

The storage units are well maintained and the facility as well, Bill was a great help getting us setup with another unit and checking in to make sure everything was going as planned. Thank you

Stay clear of this “bait and switch” company! Forget that the staff is hardly around and that they are the only ones that can get you a cart (they lock them in the office) or the fact the building is like a mouse maze and you will get lost! … After 3 months, without warning or explanation they will raise your bill they mention in the paperwork “prices may be subject to change” but nothing about 4 months later. “Only $$$ a month”… ok not the best but oh well, then boom! $30 price hike! And when you ask for a justification, again… crickets! Stay away find a company that is transparent about their rates and forthcoming about what to expect. This is not Public Storage.

Bill helped me out and it was great! Awesome customer experience.

I was looking at a few places for a storage unit around Chicago and this one was by far the best. The facility is clean and was the only place that had a unit the size I needed. It’s a good price as well. Bill helped me out and he was super nice and helpful. He was knowledgeable and professional and it puts my mind at ease knowing someone like that is at the facility where I’m storing important items.

Super easy to sign up and move in! They have 4-wheel dollies available to make it easy to move everything in one trip. Highly recommend!

Bill was very helpful with setting up and everything!

Bill was so friendly and helpful getting me into the right unit. Excellent customer service!

Bill is amazing he need a raise for sure

Popped in on a Saturday afternoon without an appointment. Bill was on-site and able to show me 3 different storage units that were available. I rented one unit and was in-and-out in under 30 minutes. Bill was friendly and easy to work with.

I had a rough day with the moving company. But when I came to the storage place, Bill was awesome. He helped me set up my room and online account. He was very attentive and nice. I really appreciate your help Bill. Thank you sir.

We run a small nonprofit in Chicago. We received a notification that the rent on our unit was going to increase. Bill at the W Fullerton location was great to work with and helped us avoid that additional rent charge under the circumstances!

Bill gave great customer service

I had an issue with my account and Bill was very helpful in resolving it and setting me up with my unit.

Tiffany was great— helped so much with everything. The facilities are clean, well lit, and felt very secure. Easy parking too!

Bill was very helpful setting up my unit and made the process extremely quick and efficient. Would highly recommend!

Bill helped me out! Great service

Bill was very helpful! He got us setup for a new unit with no issues at all.