You can never get a hold of anyone. You try and call there customer service, and they want you to talk to the property manager, so I go and talk to her and she says she is not working for the day. My door is broken and won't roll down and I can't get ahold of anyone to help
Mary at Public Storage was incredibly helpful and took the time to assist me with my account. She was friendly, professional, and made the whole experience easy. I really appreciate her excellent customer service. Thank you, Mary!
Nick Megan and Caprice. I know its election season, id vote them on that winning ticket.
MARY AND NICK ARE THE BEST HIGHLY RECOMMEND : WHO NEEDS NPS 10 WHEN THEY ARE 100!
Mary and Nick are awesome.
Mary is awesome and Nick is helpful beyond words!! He needs to work on his spelling
Nick was as helpful as he could despite the fact the system could not accept my credit card. We had to meet at another location. He also informed me that there could be problems with the app opening the gate. I was also surprised at how few hours the various locations are staffed! And I thought bankers hours were a thing.
Mary was amazing and gave excellent customer service!
Honestly, I’ve had better service at a gas station. By far the rudest person I’ve ever encountered. Mary did not want to help me. She seem bothered that I wanted to look at a few spaces. Answered more then half my questions with attitude. Please save yourself the headache
I do not TRUST THIS LOCATION, MANAGER MARY & EMPLOYEES!! I NEVER BEEN LATE ON MY PAYMENTS UNTIL LAST MONTH!
I COMMUNICATE WITH THEM TO PAY ON THE 1ST. MARY SOLD MY UNIT JULY 31!
THEY GO THRU OUR STORAGE UNIT TOO!
GOD SEES EVERYTHING & GOD IS GOING TO GET THESE PEOPLE INDIVIDUALLY & AS A TEAM!
I DO NOT WISH THE BEST FOR THIS LOCATION & MARY & EMPLOYESS !
DO NOT RENT FROM THIS LOCATION! TRUST ME!
DO NOT RENT FROM LOCATION!
Sherry was especially helpful and friendly! Clean facility, easy to get in and out with large vehicles.
****Update**** Rented here for a couple years now and the staff here is always amazing and the property is so well kept up!
Mary was very helpful and guided me to my unit !
No one will give me account number and run away when I go to facility
This location has been great! Mary always goes above and beyond for us. She greets us by name with a smile and if there is anything we need she has the solution.
The property manager is a wonderful person and she’s really great at what she does. Thanks so much for all you do, love Public storage!
This place is so absolutely rude. Never going there ever again. Especially the front desk lady so rude didn’t even argue with her and started raising her voice.
This location has a front desk person named Mary she is so rude. When I went their she was so rude from the begging and when my daughter told her that was the wrong amount of money for my refund she started raising her voice and being so absolutely rude. She kept on telling her to sign even if my daughter said no. Honestly when I first called them they were so nice and helpful but when I met Mary my whole mind changed about this location you will never see me at that location again.
Honestly so rude especially that worker named Mary I went their to get my refund she was trying to make me sign on $21 but my transaction was for $53 so rude she shouldn’t even work their she should be fired hate this place never renting their ever again.
Excellent customer service from Mary!
Mary has stellar customer service! The assistance and knowledge she gave me of what I needed was on point. Something to be appreciated.
Place is great , thanks !
Marry, the manager, is always a great help. She is very prompt and helpful. This is very cleand, well-run locations. I am very happy customer. Will keep renting in future.
Thank you Mary for your great customer service and hard work.
Thank you Mary you halpe me again I do really appreciate.
Reservstion unclear. Space unavailable when i arrived to rent. 1/2 first month somehow disapoeared during on line application.
I am updating review from 1 to 4 stars. Dist manager applied credit for misunderstanding. BTW, staff was never an issue. Both people were excellent. My problem was with the reservation process and pricing. Public fixed and I appreciate it. Dan
I am so HAPPY to say that for the time that we met DANIEL HE WAS SO NICE, PLEASANT TO TALK TO, VERY INFORMATIONAL & HELPFUL TO ME AMD MY HUSBAND!! IT IS RARE.HE NEEDS A RAISE!! GOOD LUCK DANIEL ON YOUR FUTURE ENDEAVORS AT PUBLIC STORAGE, GOD BLESS YOU🙏❤👍! WE GIVE HIM 10 STARS NOT 5! 🌟
After meeting Daniel,I came back to this public storage and met the most Beautiful 😍 🤩 👌 💕, person inside and out! She was very warm in her spirit and soooo very helpful,she had a rare container of old fashion Penny candy on her counter and welcomed me to help myself, from there the friendship was none stop! Her name is Mary, she is such a hard worker, listening at your every situation and always comes up with solutions that puts a smile on your face! She has such a sweet heart ❤️ and a kind soft spoken disposition, it has never changed! Thank you Mary for being such a great friend in our times of need at Public Storage, you are the best part of the place.There is NO SCALE TO RATE YOU ON ,YOUR STARS ARE TOO MANY!!!! D.
fast online application, no $40 'custom lock' charges or other made up charges
Mary is the best and very friendly and helpful. It help that she remembers my name letting me know I'm not just a number on her book
Rats destroyed all my belongings.
Mary at the front desk is very helpful. She does a fantastic job.
Mary was super helpful in answering all of my questions and getting me into the right size space I will definitely be recommending this location for anyone with storage needs
Mary is the best! She was super friendly and helpful in my time of panic trying to find storage
I called and asked why my monthly storage fee was so high, especially when I see all of these specials. I've had a 10x10 storage unit with Public Storage since 3/2022, it's 6/2025. The woman I spoke with, said that there was nothing she could do but if I wanted I can pack up my unit and go to a different storage facility. I was stunned to say the least, my monthly rent is never late and I have it set up with auto pay. I'm just shocked, I'm thinking even though it will be a pain to move everything, I will probably do that. To add my unit is questionable, the top and sides of the unit, the padding is hanging down.
Everything was great!
Mary in the office was awesome!
This location is close to my old home. It is well-lit and appears clean. Getting in and out was not a problem. I was able to drive right up to our unit. The price isn't bad, either.
This facility is outstanding. The property manager gets an A+ for enthusiastic customer service. The units are secure, clean and well maintained. After renting there for the past several years, I would not consider using any other location.
This location takes care of all your needs! The staff is respectful, communication is excellent, and they make the process of settling in seamless!
Mary was great, excellent customer service
Mary was very friendly. We're so glad she was able to help us. We don't know what we would've done without her. She made the whole process so much easier .
Thanks Mary!
Property manager adds authorized access but does not allow for those individuals to access their unit. Moving day has been an absolute nightmare. I'd recommend the one less than a mile from the location if you don't like headaches.
Great service! Online reservation made it so easy to set up. Mary was great in finishing up the process. Nice facility!
Mary was really nice she solved all my storage shed needs
Mary made my whole rental experience smooth and easy. Even though I only stayed a few months, she even made my exiting smoother. Thank you so much Mary. I highly recommend.
Mary was awesome at this location. Very helpful and always available!! Great location for us. Quiet and clean. Recently painted and paved as well
Thank you so much Mary for being so patient and informative 😄 I really enjoyed your energy and enthusiasm. I’m so greatly grateful for your help. Thank you Thank you
Awesome storage facility! And great management and customer service!
Clean and easy get in and out. Front desk person was very helpful.
Mary is a very friendly helpful person. She is always very helpful and goes out of her way to make sure everything is okay from billing to opening the gate to your storage facility....the facility and grounds are always maintained and clean including the winter. I've always had access to my unit. I consider Mary a friend as well as a good employee😊👍👍
Great storage facility. Nearby, clean, and secure.
Mary went out of her way to help us out. Thanks so much.
Mary has been amazingly helpful I. Getting us the right solution for our storage needs!!
Had a storage space previously with Public Storage. Worked a lot with John and he was able to help me store my stuff while I was having work done to my garage.
Mary is wonderful, wonderful wonderful
Vince at the front desk was great. I also love that you can use the App as a garage door opener for the front gate.
Mary was super helpful! Needed to get into the right size fit for my stuff
Daniel was a wonderful wonderful helper.
Great professional and friendly service from Mary at front desk
Thank you for the great customer service, Dee... Btw, great name! The app sold me!! Nice, clean facility. Highly recommend public storage.
John was absolutely fantastic, incredibly helpful and listened to my needs, he's a valuable asset, all the stars
Daniel was a wonderful wonderful helper. without him we would have been lost, he is patient, beautiful personality made it fun, made it easy for us. Daniel help us to understand what we were doing wrong he also made it fun and easy for us. I give him over a five star rating.
Daniel was a great help and got the process going extremely smooth.
Would highly recommend his help for anyone looking to rent a storage space.
The property manager at this location has always been super polite and helpful. Today she was able to help me quickly resolve an issue at my unit. We saved some time and hassle and couldn’t be happier with her customer service. Thank you!
Not a fan of this storage, I signed up for a storage unit, 6 months later my storage went up about $60 without ever telling me when I moved my stuff in. Funny it went up during a snowstorm knowing I live 3k miles away. This location is extremely expensive because I can move my storage to another location and save $100 a month go figure.
Mary was very nice and lowered my rate.
Service was excellent. Mary was very kind.
Public storage has reasonable prices and great customer service. Mary was a great help in answering questions
Listen to me when I tell you everyone that MARY AND DANNY ARE THE BEST! They helped me coordinate a donation pick up of furniture when I had already moved to Texas! They are so polite and personable and caring and genuine. The unit was affordable and perfect for my needs. My move from Illinois to Texas and everything in between went so much smoother with these managers and public storage involved. I will be referring them to everyone I know! Thank you both so very much!
Daniel provided fantastic service with my rental. Explained everything in detail
Very good comunicacion and good service
Mary was very friendly and professional. She was very very helpful and goes out of her way to make sure everything is okay and making sure my problems were solved. I consider Mary to be a good employee but also a good person. I highly recommend this place.
Everything damaged after winter by mouse
Stopped at this location to pay my daughters storage. julia was very helpful and was very sweet. she listened to my situation and helped me with a solution. i am sure she gets this alot but its nice to aleast be heard.thank you again sweetheart
Great location and service, seems to be secured, got mulitple storage units here over the years and never had a problem
Highly recommend
Place was nice, clean, and staff was helpful.
We've rented multiple large units from them over time and will definitely continue to rent from them for the long foreseeable future!
Mary was totally awesome to work with!! Very happy with the service provided.
Johnny was very helpful and nice and attentive. Im happy to store here
johnny was very helpful and gives the best customer service. thank you very much