Public Storage Self-Storage Units at 341 S Frontage Road, Burr Ridge, IL

5 STARS!

Great location. Alex is great

The worker was very friendly and patient, she even helped me down load the app which is very easy to work and the unit I have was very clean.

Best decision to make is to come here and use this storage facility. Alex was simply amazing in helping me find the size needed after explaining to the young lady all the product i had to put into storage. First time using a facility like this and couldn't have been better. Thank You.

The staff was extremely helpful and knowledgeable

Katie helped with the app

We’ll managed and very clean! The employees are very professional and accommodating.

Courteous, prompt service. Alex was very thorough and took time out to assist me with the decision making process. Even when I was “dragging my feet “ lol. She has remarkable patience. You don’t find that in customer service often. Make sure to use public storage in Burr Ridge for your storage needs.

My storage rental went up to a price beyond my budget and without notice. Steve, at the Burr Ridge location, called me back after leaving a message with my concerns in an extremely timely manner! He was able to lower my rental price to where it was before the increase. Thank you, Steve!!!!

Alex was super helpful, answered all my questions, and was very professional. The establishment is very clean and well kept.

Alex was extremely helpful in finding what I needed

Great service! 10/10 recommend!

Extremely thorough and professional presentation.

Alex was an amazing help and had great customer service. She was extremely kind and patient throughout :)

Tim was very nice and polite

I really liked Tim

Tim is very nice guy

Tim helped me i appre his service

I had a problem, and Tim helped me fix it immediately. Great customer service, will definitely be using this location again!

Tim is great. Where did you find this man

Tim was Great 👍

Tim is very nice. Thank you Tim

Tim was very helpful to me

Good

Tims great

Tim is great

Tim your awsome

Yezmin has been a delight to work! She has gone out of her way to help me, she is patient, knowledge and a joy to work with. I must say she has represented public storage in the best possible way. Her demeanor is so sweet. Thank you

Great customer service from Yezmin the sales manger at the store.

Bought a wardrobe box from Public Storage in Burr Ridge and the Manager ( Yezmin ) was very help. She advised me to buy the tallest one for the price difference of a $1. That was a deal :-).

Yezmin has been a delight to work ! She has gone out of her way to help me, through a difficult time! I must say she has represented public storage in the best possible way !!

Great customer service by the property manager Yezmin. I stopped in yesterday and bought all my packing supplies from this location.

Yezmin is the property manager in Burr Ridge she has been so helpful during my rental months. Unfortunately​ have to leave but definitely I will come back to this location to rent.

Yexmine was very very helpful to me and my husband. I would recommend the public storage to my friends and family

I love this place because its a clean place the staffing service is great very professional and like seeing ppl smilling all the time like yezmin helping us out. 🖒

Yezmin was great today. She help me with ps app.

I’ve worked with Yazmin while having my storage unit at this facility. She’s always been super helpful and I’ve had a really positive experience at this location. Used it while storing my belongings to help with a move and it was really affordable. Would definitely use them again!!

Yasmin is wonderful! Shes very kind and polite! Very very helpful! Wonderful asset to the company!

Yezmin was great she knew exactly what I needed! I highly recommend going to this location! Thanks again yezmin!!

Yezmin was super friendly and gave me such great service ! Definitely recommend!!

Yezmin I would like to thank you for all the info you gave me. I was very impressed with your knowledge. Thank you

Clean, nice size rooms, and good seri hi

So I went to public storage and met the young lady Yezmin told her what I needed. She showed me a 10x10 but it was to small so for just a little more I went for the 10x20. She went through everything with me. She was fantastic she really knows her stuff! I will recommend public storage to anyone that is in the market for a rental space. Thank you for everything Yezmin

Yezmin was great! She showed me everything I needed to know, and was very helpful. She was the best, very friendly person. Thank you!

Diona is so nice and so helpful. She set me up right away and made sure the area was plowed in front of our unit so I could access it.

This is a very nice location. Management is very nice and helpful. Would definitely recommend.

Place is clean and well taken care of

I Like This Public Storage Because It Is Very Clean And The Carts Are Always Available. The Manager Yasmin Was Very Helpful And Kind. Elevators Are Spacious And The Hallways Are Very Well Lit. Would Recommend To Friends And Family.

Yezmin is very nice and helpful. Thank you!

I have been at this facility for 15yrs, I want to say the staff is fantastic, the place is clean and well taken care of, and go out of their way to help you. Kudos to them!

Yezmin was great she definitely knows what she doing!

Wonderful location that provides great service! The property manager Yezmin is very nice and helpful, helped making everything so easy for me! Thanks!

Had a great experience with Yezmin very professonal

The process was quick and easy thanks to Yezmin

The process wasn’t stressful thanks to Yezmin

If you need a storage locker, this place is great. Yezmin (who works behind the desk) is always helpful and pleasant.

Have had a unit here for a few years, but recently decided to upgrade size to store a few things that won't fit where I'm currently living. They made the process extremely easy by following up with me after I made my online reservation. I've never had any problems here and the ease with which I upgraded makes them top notch!

Yezmin really know how to treat a customer! she knows what she is talking about and very helpful! please keep her forever she is the best! Thanks again Yezmin!

Very easy going, staff more than willing to accommodate the customer. We have been here for a little more than a year Yezmin has been the best

Yezmin was great to work with! She definitely knows her stuff!

Yezmin - thank you for your Good Service

Public storage is the worse place to store. My unit flooded and sat in water til they decided to call. As soon as we got there the stuff sat in water so long that mold was growing. They moved us into another unit and they keep jacking the rates up and up and up. They are ridiculous. Didnt even give a break when people were out of work during covid.

Yezmin was great with my e rental process

Yazmin was awesome she showed me everything i wanted to see to suite my needs!

Shahidah had great service !!

Shahidah has Great customer service she's the Best !!!!

Shahidah is Amazing an very sweet not to mention Knowledgeable! Made my move sweet & smooth !!!

I was helped by Shahidah and she was great! She was knowledgeable, patient, and courteous! She was sympathetic to my story and I really appreciate her listening. My school just closed it's doors forever so I've had to pack up my classroom and see what the future holds. Thanks for being there Shahidah!

Girl working there is awesome. She helped me find the right unit size for good prize . Outstanding customer service

Yezmin was helpful and friendly. The location was well kept and felt very professional.

Yezmin was very helpful and rental process was so simple and easy, I wish more customer were just like this.

Yezmin is great

Yazmin gave great customer service. I came in I asked for information on the units she showed me different sizes she made suggestions on the size I should rent due to what I was storing. Definitely wil come back to rent a unit! Thank you Yazmin!

Yezmin has always gone above and beyond to help me and my family consolidate storage units with ease. Thank for your professionalism and customer focus.

Nice store. Yezmin knows what’s she’s doing. 👌

Yezmin was really nice and the place was very clean.

Yazmin was great thanks

Yezmin provides great service

Yezmin is very helpful in my problem.

Great customer service from Yezmin she walked me through each steps.

Love the manager yezmin she’s great

They had great service. Yezmin helped me packing supplies. she was awesome!

So helpful and friendly. I could talk to Yezmin all day 🥰

I went in to make a payment and Yezmin was very helpful. She helped me reset my online password so I could make my payments online without paying the additional $10.00 fee for paying by phone. Thanks Yezmin!

Ask for Yezmin..She was Wonderful explaining to us on our rate and showed us a few storages..Very nice and Friendly ...She has Great Customer Service skills ...She knows her stuff here..she Deserves a Promotion👍 awesome Lady😊 Keep up the Great work Yezmin.

Thank you Yasmín for helping my move out be so effortless. She even called me back during the week to go over my account and answer questions that I had.

Yasmin has great customer service skills she is very patient and very efficient and she she is a great asset to the company thank you for customer service skills

I was very happy with this location and especially the gal who helped me- Yermin. She was very helpful. The place was very clean.

My 1st time renting a storage unit, and the perfect employee Jezmin helped me out. She was so incredibly pleasant to work with. Very helpful in showing us facility and giving great packing advice. We had gone to another facility just a block away and was awful compared to the Burr Ridge facility. Very clean and well maintained. Thanks again for all your help Jezmin. I wish all customer service was a good as yours.!

We received great service from Yezmin, she helped us pick what storage plan was best for us and was very nice

Yazmin was fantastic! She was very professional, thorough and friendly. A true asset to your company. Annette Cremin

Yezmin was great and very helpful

Diona and Yazmine, forgive me if I have the name wrong, but they were both very welcoming and friendly. Diona explained everything very thoroughly. It would be a much better world, if everyone could provide such customer service. Great team.

Diona and Yezmin are AWESOME! Easily helped me with accommodations (even though I went to the wrong location AND realized I needed a bigger space than the one I reserved online AND needed late-night access to the space- THAT DAY!) . They are rockstars of customer service. THANK YOU BOTH!!!!

Very smooth and painless transaction. Yazmin was very helpful from start to finish.

Thanks kevin. Awesome service.

Great customer service with Diona Can in to make a payment and she was friendly and helpful

Worst customer service in history. The elevator broke on my first day. I waited with my father as the worker neglected us and was extremely rude and wouldn’t call the police. We finally called the police, when they came they harassed us and searched us to find absolutely nothing . Me and my 60 year old dad. Never go to this place. The lady worker pretended she was dehydrated and in need of assistance when 2 minutes before she was on the line with customer service saying she wasn’t in any need of assistance . She left in an ambulance. Good luck to public storage, your own employee is about to sue you. I’ve fun paying that firefighter and police bill.

Kevin was great!!

Thanks Kevin! It was plesure, he was very helpful!

Yezmin was super helpful and kind. I felt bad I disrupted her lunch but she was so nice about it and was willing to assist me get set up. Thanks to her I will let everyone know about public Storage in Burr Ridge.

Great service and help from Jasmin

Thanks kevin

The worker Yezmin was and has always been very helpful!!

what size units are available? what is the price?

They keep raising the monthly storage, but new customer’s are paying less! You can go right across I-55 and it’s less expensive!

What are the rates? Is there a minimum contract length?

Great place

Excellent by property manager Yezmin

Kevin was spectacular. Stayed and waited for me after hours. Great job!

Thank Kevin for customer service

Great service!!! Answer all my questions thank you yezmin.

Yasmin is amazing definitely like the positive attitude and friendly atmosphere. Very knowledgeable about everything on site

Very good costumer service yezmin Barnes was very helpful answering all my questions .

Kevin was such a big help.

This place gets damp when weather changes. I found water dripping from ceiling and walls of my inside, middle unit and in the hallways. It's by no means climate controlled. So, my stuff got ruined by water and eventual mold. They also never remove snow. So, it gets icy and dangerous. And they never fail to raise the rents every year. I have to get my stuff out of there!

Good Facility

Yazmin is really nice and helpful.

Yezmin Barnes really helped me out! Very professional!

Spoke with Ashely and shes amazing. She answered all my question. I came un to possibly get a unit and she was polite, the facility was clean. Thanks for the great work.

Yezmin Barnes was great.she showed me the space I was looking for and it was everything I need. Thanks again yezmin

This place is to expense. They increased storage cost by $10.00. I would not recommend this place to anyone. Workers are nice . That's about it.

Yezmin was very helpful. Thank you

The customer service here is always fantastic. Yezmin answered all of my questions and was very thorough. It was so refreshing to work with someone so helpful!

Yezmin Barnes helped me looked at spaces, she was very helpful and kind! I recommend her! A good asset to the company!

Yezman was a great help. She helped me find the space I was looking for.

The facility is great. Yezmin was extremely helpful and very friendly. We enjoyed the storage rental experience.

Yezmin was very helpful and nice great friendly environment and nice person if you need to rent a storage unit go here

Kevin was awesome! Super easy process. I highly recommend their service.

Ashley is very nice and respectful

Very clean and organized facility; very knowledgeable and helpful property manager

WARNING, MOLD SMELL. We rented unit A178 from mid August through the end of November 2018. Upon entering the facility with our movers on move out day, we noticed a strong mildew smell. The smell permeated our furniture. We had the recommended insurance. Unfortunately the coverage for fungus is $250. with a $100. deductible. Far less than what is needed to clean or replace our damaged furniture. Neither the facility, corporate customer service or the useless insurance will make good on our damages. I would give less than 1 star but it won't let me post. Go anywhere else.

I recommend this place, great service from Kevin

Kevin is very knowledgeable kind courteous and helpful I appreciate doing business with him

Low upfront pricing and then a few months later they raise the rent by 20%! Company also failed to provide 30 day notice of the increase. If you need storage long term look elsewhere.

Kevin at the Burr Ridge location was very helpful and made my experience with public storage a wonderful one 👍🏼👍🏼

Great service and facilities. No problems at all. Kevin was a great help as was Yezmin.

Yezmin in not to be confused with the rice or fragrance of Jasmine is fantastic .

Kevin was super helpful and patient as he showed us the units. Every time we’ve been there’s he’s asked if we needed something and has been willing to offer a hand. He was thorough with the paperwork and helped us find the best deal for our unit. Dollies and carts are available to help with the move and that was an awesome bonus.

Yasmin is breath of spring air ,So positive about my needs ,thank you Yasmin

Yezmin is absolutely amazing. She made this process so effortless and has a wonderful personality. Sooo helpful!

Thanks to Yezmin, I saved over 30 dollars on my rent and made the whole process hassle free. Cannot reccomend enough!

PM manger Yezmin was very helpful with my online access.

Yermin was very helpful. She is a dantastick person. Very pleased.

Working with yezmin is great. She is helpful . and she keep u smiling with her kindness. Keep up the good work yez. 😊😊😊

Staff was friendly and extremely helpful.

Yerin the property manager was excellent in helping me get my storage area and all other aspects of my move in.

It has been a pleasure storing my nephews hockey gear here. Never an issue!

Quick and timely service.

Great customer service highly recommend thanks again to yezmin

Very professional and polite and friendly girls. Both Caitlian and Yezmin. Made my experience at Public Storage better then I thought it would be. I would recommend this location to anyone.

Never been to a public storage before, but Ashley was very nice and helpful and she answered all of my questions fully. I'll definitely be coming back to open a unit after the new year 🌟

Yezmin is aces!

Charges were outrageous and I was threatened with my items being placed up for auction as soon as I was a few days past due!

Pleasant personality. Very helpful. Thank you Yezmine...

excellent service

Awesome customer service. Yezmin is a rock star. Thank you!

Yezmin and Hector were very helpful with my storage needs.

Nice access at any time ,well lit property carts are available and yezmin is an awesome employee cause she always gives a courtesy call so I can avoid a late fee when I forget to pay

Very nice and clean place to store your items. Very helpful staff. Yezmin helped me to set my account very quick and explained everything completely.

Yezmin was very professional knowledgeable about the storage space and the unit that I will possibly need as well as being patient with me for searching out the best possible prices for my unit.

Yezmin was a terrific help, she was able to provide me with answers to all of my questions and her all around customer service was fantastic! Wonderful experience all together.

had a very pleasant experience with yazmin she was able answer all my questions

Tim was very helpful and pleasant to work with.

Yezmin was great, helped with everything from start to finish!

Great customer service from Yezmin she was helpful with all the supplies I need to pack my house.

Went in with low expectations and was pleasantly surprised with the level of customer service. Yezmin was very helpful with all my questions and i would recommend using this location to others.

I had a great experience today Tracy was very professional and knowledgeable although I had to pay $20.00 for a lock I was alright because she was very nice. I will refer people to them.

Good service

I usually don't do reviews but Tracy was just so sweet and helpful I had to give her a shout out thank you so much for everything😉😉

Yezmin has a great attitude towards customers its always pleasant the times I have been to the location. I highly recommend if you need a storage space come visit this location your questions will be answered to the fullest.

They are absolute sweethearts there!

Can Honestly say the young lady that originally helped me was really nice.... But there's always a but' went to move all my things in and there was no light inside the storage unit, so walked towards the front office and before I reached the door and employee was coming out on her phone.. So I ask about the light, she completely ignored me the 1st time until I said granted you're off but where is the light, she continued walking and finally says what light! I politely said your off have a good night don't worry about the light... All I could do was smh, I dislike bad customer service, regardless if your off this is still your job but I'm guessing me asking about a light fixture was to much, and she was off *inserts sarcasm' nevertheless I'll just remember dont let night fall catch me and go to my unit in the daytime

Outstanding customer service at the Burr Ridge, Illinois location...Yezmin does a fantastic job helping you fill your needs

Their prices go up at any given time

I had a great experience here!! The location is well kept and easily accessible. Yezmin is the person I've dealt with the most--she's always helpful and goes the extra mile for her customers.

Neat and clean facility! Yezmin was very helpful and corteous. Good customer service!

I stopped by today and received exceptional service from Yezmin and Terrica. These ladies were very professional and the site was well lit and clean.

Very nice people to do business with!

Amazingly clean location with a great manager Yezmin. Always friendly and smiling when we come in.

Candice and Geneva were so helpful through the entire check in and check out process. They answered all of my questions and made it EASY! If you need storage, definitely work with these two and you will be taken care of!

Candice and Mellissa are very very awesome they treated me like family

Candice helped me with my storage needs and was very knowledgable of the process.

Candice and Geneva was very helpful with my storage needs

Best customer service

Excellent customer service from Shannon and Geneva!

Geneva was a huge help!

Thank you Shannon for being so AWESOME !

Shannon is an outstanding manager ! No matter what the problem is she finds a way to make my stay at the Burr Ridge store worth being a repeat customer, Thanks Shannon you rock!

Shannon and the staff were good out of their way to make sure everything was going smoothly, payments, changing units, moving out... they were great about everything. Truly went above and beyond.

Awesome. Professional smiling stuff. Look for Shannon.

Shannon was very friendly and helpful. She went out of her way to inform us of potential upcoming changes, and Ryan also was very helpful and accommodating! We will definitely be using Burr Ridge PS for our future storage needs!

Shannon was awesome helping me and my mother in law find the perfect unit. Thank you. great customer service!

I was provided excellent service from Geneva at this location. The service rendered was professional and welcoming. A unit was inspected, purchased, and all paperwork processed in around 30 minutes. This included the time it took to answer various questions. Overall, would recommend.

Great customer service!

Geneva was extremely professional in setting up my account. Also answered all my questions thoroughly.

Geneva was amazing. She was such a great help and her customer service skills were amazing. She was professional and kind. She answered all my questions and did so with a smile. She is an asset to the company and I hope I deal with her again in the future.

Shannon is the best!

Great service from the staff. Geneva was absolutely pleasant and helpful today. I will definitely recommend this storage location to others.

Shannon is great at her job. Her customer service is excellent. Much better then Public Storage customer service help line. I have had rude people on the phone. But have never had a peoblem at the Burr Ridge location. I believe Public Storage should pay her well for her excellent customer service. Please reward the employees that go the extra mile. Its only right. Thank You.

Great service, very helpful, thanks!

Shannon at the Burr Ridge Public Storage is one of the most pleasant people to not only do business with, but is someone I feel lucky to have met. She is always willing to go the extra mile and With a smile.

Out of the many storage spaces around, I like coming here to store my belongings because it is always neat and clean, and Shannon is very kind and welcoming. She knows her job well and has great customer service skills. I would recommend this to others, for sure.

Muhammed customer service was great, very understanding and explained everything great

Excellent working with Shannon!!!

Property is well maintained. Units are clean. Shannon was very professional, courteous, and helpful.

I went into public storage to rent out a unit because I was moving and needed to keep some things locked in storage. The moment I walked in Shannon welcomed me with a smile and helped me figure out my best option. She was a total sweetheart and made my experience worth talking about. I was really impressed with her positivity and friendliness so big props to her and thank you Shannon!

I made a reservation and spoke to Shannon. She was so sweet and I was really impressed with her knowledge

shannon is purely amazing. She really knows her what she's doing pans made the whole expierence easy

Mohammed was very helpful. He offered to help us when we were struggling to get into the building.

Shannon provided me with good, and fast service. good job

I just want it to be known that Shannon always is professional and courteous when I visit the Burr Ridge IL location. Also, Shannon calls you as a reminder that your payment is due so you are not late in making payment for your storage unit or units. Though it is a cost for one to store his/her belongings, Shannon's disposition and assistance lessens the cost aspect. She is the type of employee that Public Storage should strive to hire throughout the company and I hope that Shannon can be rewarded, if not done so already, for all her hard work as well as the sense of pride she has in the job she presently holds and finally the positive attitude that she possesses. Thank you.

Tanicia was very helpful. Showed us 3 units. Explained everything with no added pressure. Units are clean. Would be nice if they had their own lights though. Nice that they have flat carts you can use. Here's a shout out also to the public storage on the other side of I-55 on north frontage rd.. We went there first but they didn't have a unit in the price range we wanted so the girl there (sorry don't have name) looked up the available spaces at this location for us and called to let Tanicia know we were coming.

My experience renting a storage unit with Mohammed was excellent he assisted me with awesome customer service will definately reccommend to any and everyone

Shannon Cook is the most welcoming person I've met. Her customer service skills are outstanding. She listens, meet your needs without any hesitation. Whenever I have a need or just a question, I received them in a timely manner. Her professionalism goes without says. She made my move in seamless. This location is a great location and I would welcome others to use it. Thank you Shannon for all you do!!!

Awesome! This is one of the best places to store your valuables for whatever reason. Convenient location off I55 and Shannon is very helpful.

I had a pleasant experience at this store. The clerk answered my questions and explained everything in detail.

My only beef with this place is they will charge you for tossing garbage in their dumpster, according to the clerk you will be charged, I guess the dumpster is just for her to use.

Shannon the property manager is so friendly, my son needed storage asap and she helped me out so much. It was fast easy and painless. Thank you shannon! And public storage! M.s.

What a GREAT place. Having rented at other places around the area, I can defiantly say that this site is the best around. The site is always clean and neat, inside and out. Shannon at the front desk is always ready to help and has a smile on her face to cheer you up. GREAT JOB SHANNON !!!!!!!

Randy Koldenhoven I have rented from Public Storage for 15 years. The facility is really looking good. Every corner inside and out is clean. Ashley was very helpful in the transaction. She knew the business, was very polite, and service with a smile. Thanks

Great service and clean property. I will come again next year.

Shannon and Nick were extremely helpful and professional!!

They were very accommodating and Shannon was great!

Have been here forever and it's great! Brittany and Shannon are great!

Brittany was very helpful today. There were a handful of us moving in and she made the process smooth and easy. She was fun and friendly.

Brittany made my experience very pleasant. Great service.

This Property was great and Brittany was very helpful and amazing.

Shannon was very polite and attentive

Shannon was a great help, very knowledgeable and pleasant.

Thanks Brittany Excellent service very friendly and helpful!!!!!

Brittany was very helpful, concise and quick to get me the right unit and on my way with no problems. Happy storage rental there for sure!

I'm getting ready to move and stopped in for some boxes. Brittany was very very helpful and got me set up with everything I need to successfully move into my new place! I'm so appreciative of her knowledge and guidance! I would definitely recommend them to everyone.

I had a great experience at this location. I went in to buy boxes, and Brittany Wilhelm assisted me. She provided exemplary customer service and ensured that all of my needs were met. I would definitely return to this location.

I was there the other day and purchased merchandise. Shannon was so insightful abd even introduced me to things I didn't know I needed.

I rented there today and Shannon was super sweet and helpful. I wish ever place gave as good customer service as public storage

I came in to just ask about prices and a girl named Shannon convinced me by her complete profesionalism that I was at the right place. She was so helpful and answered all my questions. She was really helpful

Deirdra and Shannon was wonderful they both were very helpful,nice,and friendly . i will recommended people to this storage.

Had a great experience Public Storage Burr Ridge. Clean facilities and a friendly staff who always met our needs with a positive attitude and a smile. We were almost sad we no longer needed the storage!

Staff very helpful.