Public Storage Self-Storage Units at 200 Brook Court, Bolingbrook, IL

They sold me a unit that doesn't exist. Thanks for wasting my time and stealing my money.

UPDATE at end of review. I invite PS to reply and say this isn't true. Why did you raise my 5x10 to $188 a month??? I have auto pay. They will gouge you!!! Don't post a review until AFTER you've been renting. They reply to positive reviews, from new renters. They are crooks IMO and other's. I rented a small 5x10 space starting at less than $80 a month. Didn't take long before it got jacked up to $120 a month. The next month you look and it's $142!!! Now $188. If you look, the intro offer is $41, and they state the regular price as $82. I called and asked why I was being charged more than the regular price, I was told "that's just the way it is". I asked if they would lower the rate, "no". But I was told I could cancel the space I'm in and move to the unit next door for a lower rate. Seriously??? Unfortunately I'm out of state and can't do that. They are a complete rip off! Unethical business practice. If you need your space for more than a couple months, they'll screw you. You've been warned. UPDATE; Was called by a man from Public Storage, on account of this review. Maybe we could work something out. He explained that the prices listed online aren't the actual prices. The prices are for marketing purposes. Half off the price is only half off a marketing price, not an actual price. I said that was misleading. He told me I need to stop "arguing" with him. End result is, he appeared to me to get angry, no rate reduction, I'm not changing my review. **I've raised my rating to 2 stars. After more phone calls, my rate was reduced. However, no one should have to go through the months and months of calls and paying more than double. I appreciate the decrease but, I don't know how long that will last and, I'm still out a lot of money! I hope Public Storage will really look into how terribly they treat longer renting customers and, make some very much needed changes.

Deb help a lot set up my app on my phone ,very good service , very easy to dealt with thanks deb

Debbie is great help.I give her 5 stars.

I'll b back 2 rent soon! Wow -Debbie was great help today.

I really appreciate the kind service from Debbi her customer service skills are excellent everything went really quick and professional

Dee was excellent help

thank you Debbi for the awesome service!

Dee is the best!! I am so glad you came back to help me! You made my day!!!

Debbi was awesome ! So knowledgeable and friendly..So glad I chose your location.

Thanks for your help Debbi!

devvi help me to sit up my accnt and i got good rate in close by..and thanks for your help.

Good costumer service, friendly lady at front desk . Clean area, easy access High recommended.

The best people to work with everyone's. Love this place

Deb manager in Office answered All My Questions Thank You Very Much For You Assistance

Deb helped Me Set up My Storage unit Thanks For All Your Help

Debbi in Office Got Me A Good Rate on My Unit and Always Helpful

helpful and knowledgeable staff believe her name was Debbie thanks for easy transaction I’m from out of state so was nice to have help .

Never had an issue here at this property, very clean, customer service person is nice.

Unprofessional and full of rats! Let's the kids run in and out all night. Thank you for your time.

I suspect EVERY POSITIVE REVIEW FOR THIS FACILITY IS A RESULT OF FOLKS WHO MADE AN UNHOLY DEAL WITH THE MANAGEMENT. About 5months after you have finally moved all your stuff into your unit, your fee will INCREASE by 40%. My entry fee was 80.00, then it INCREASED TO 120.00.You will then leave a scathing review which will elicit a response from the property manager Debbie. She will plead with you to remove the poor, but accurate review in exchange for a credit to your account and an adjustment to your monthly fee. This will be in exchange for the removal of your honest review and she will request that you replace your review with a dishonest review. If you do not comply, YOUR MONTHLY RATE WILL INCREASE AGAIN AND AGAIN until you either comply, or move your belongings out of the unit. This is how they receive a 4.7 ⭐️DO NOT SIGN UP FOR AUTO-PAY. If you do, it could be months before you realize they’ve been gouging you. At these jacked- up rates, you really need to ask yourself, do I really need any of this stuff. At $1400 plus a year for a tiny 10x10 NON- climate controlled space. You are better off giving away your storage items. The people running this business are opportunists who will take advantage of those in need. DO NOT reward BAD BEHAVIOR.

Great customer service and great experience. Thank you

Debbie help my business out on getting a good deal highly recommend her

Thanks to Deb for getting rent decrease.

Excellent

Debbie Was very friendly,very helpful she has a very good attitude,She always has this place nice and clean Thank you Debbie for always have a big smile ☺️

Great location staff super friendly and knowledgeable Debbie was great thanks easy in out location

Debbie was great help and helped me with choosing the right unit! Very nice!

Debbi is awesome! She's very nice and I appreciate her help so much!

I have to say Thanks so much to Debbie! She always has a great attitude and as a plus, super sweet, she has made sure we are taken care of and is always super informative.

Debbi did a good job finding the right space $ Price for my vehicle storage

Debbi was very kind and very informative during my experience here at Public storage. I appreciate how helpful she was to me and I would recommend this location to anyone. The locks are amazing! 😀

Debbi was great she helped me out and was very informative.

Debbie at Brook Court Bolingbrook, IL location is absolutely fantastic. Her customer service skills is extraordinary.

Thank you Tim for all your help

Excellent customer service. Deb was friendly, professional and courteous.

Ms Debbi made the process easy. She was very helpful & made sure we were taken care of. Thank you! We appreciate you