Public Storage Self-Storage Units at 1600 E Davis St, Arlington Heights, IL

Edit: the manager was very helpful and is actively trying to get me a lower rate. Tip: go straight to your location’s manager and don’t go through their online corporate support. I have not had any issue with the staff or facility itself, however I’m extremely frustrated and disappointed because my monthly rate is increasing nearly 40%—just four months into my lease. When I chatted them for clarification, customer service representative simply said it’s due to high demand and that they reserve the right to raise prices whenever they want per the lease. Of course demand is high—this is one of the busiest moving seasons in the Chicagoland area. But no advance notice, no explanation, and no consideration for how disruptive this is? Storage isn’t a service I can easily cancel. This would require renting a U-Haul, finding a new facility, and moving everything again. It’s a major burden. This policy feels deeply unfair, especially so early in my lease. I chose Public Storage for its affordability and reliability—now I feel taken advantage of. Please reconsider this approach, or at the very least, offer more transparency and flexibility for your customers.

Update: Theres animal PEE still running down all the walls on the second floor. I’ve found animal poop inside of our unit and management is unprofessional doing nothing about it. This is by far the worst establishment in the area. Super unclean and a health hazard.

Great place to keep your stuff, well maintained and the staff are all friendly.

Good staff, good service, all around a fine establishment.

Daniel help me a lot. He describes me everything

So far so good. Moved in this month. Haven't had any issues and Daniel has been helpful when I have called. Edit: Not super surprising, but my intro monthly rate was raised after a few months. Place is still nice but the lowered rates you may see online probably won't last.

Dan provided excellent customer service and made my rental seamless and painless. He even went out of his way to makecsyre I had the best rate possible

Outstanding customer relations by a weekend associate Daniel. I had some glass breakage while removing items from my unit. Left a msg on busn phone which was answered quickly. Daniel came by with cleanup materials. And took care of removing all breakage safely and couteously. Highly recommend Daniel

Chris was very helpful!

*Edit: I was charged incorrectly, but got a call from the manager within 12 hours to make things right. I appreciate the good service. If I'm in the area, I would gladly rent from this location again. Thank you for the quality service !! * David showed me the steps on getting all set up with the kiosk process. Went very quickly and smoothly!

I have been here for a year now and it is an "Un-Manned" location. Meaning that there is no-one to help you if there is a problem and the Mgr at the 1400 E Davis location was not helpful to my needs. Initially a One Star review, however; finally after 10 months someone answered my problem so we're good now, I was literally ready to leave B4 this Mgr helped me... So, I give only 4 stars for the level of on site assistance being so complicated. Otherwise a pretty decent facility. (Thank you Sir, for finally answering my needs.)

Just signed up and Chris did a great job. He was professional and got me all set quickly. Thank you Chris!

This place is great and Chris, the facility manager, was so helpful and professional. He clearly explained costs and took me on a short tour. Clean and well lit. My first ever short term storage rental and I am completely reassured about my items to be stored and the quality of the facility and its policies and staff. Love the phone app and its convenience for access to my belongings and account. Thank you, Chris!

Customer service is great!

David was an excellent help in getting me squared away in my new unit.

I used the 1600 East Davies facility temporarily, as I am a commercial driver and needed somewhere to store my belongings. I enjoyed speaking with Chris the facility manager and he was very friendly and helped me stop my ongoing payment as I had moved out . He even stated I would be refunded a portion because of my short usage of A024. Thank you Public Storage for making my life easy

Chris is great and assisted me with waiving my late fee and getting me a better rate for my storage! He was very nice and helpful. Thank you!

Chris and Nick were both super helpful as I was opening a storage unit from across the country. Great service!

Chris is very helpful and his advice helped us get moved in quickly.

I recently rented a storage unit and received assistance from Chris, and I'm delighted with my experience. From our initial phone conversation, I was impressed by his organization and helpfulness in ensuring I felt comfortable throughout the process. Thanks, Chris!

Chris was very helpful and kind to me . Thanks

Great experience. Chris, property manager was friendly, helpful, and kept great communication with me. The storage space was well kept, clean and they provided a public cart which was very helpful to move all my things in.

David was super helpful!

David was very helpful and made the whole process easy! Highly recommend!

David was very prompt / professional/ personal. … Easy process! Public storage is lucky to have him on their team!

David helped me rent a unit, great guy!

I have been using this location for over a year. Clean and easy to access. David was super helpful and a pleasure to work with.

This was my first time renting a storage unit. I went there to just look and get more information after I locked in a price online. David was amazing! He showed us around and went over options. David took such pride in representing the company, it was like he was the owner. I asked him and he said he had been there since 2019 so that is why he really knew his stuff. In the end he made me so comfortable that we rented the unit he recommended on the spot and he handled all the interactive sign up with me and the next thing I knew I had a lock and a set of keys and I am now ready to start using our unit. 1, 2, 3, I had picked a specific unit and was all signed up and ready to go, thanks to David!

Amazing experiences with David and Mary.

David was helpful in getting a unit quickly

David was very helpful in finding me the right storage containers. He walked me around both facilities and showed me several options so that I could choose the best combination for my needs. He was very knowledgeable and friendly. I would recommend that Public Storage facility based on my experience.

David is the best service we have ever had at Public Storage!

Chris deserves a 5 star review. Because he's been very kind and helpful.

Working with Chris was a delight! He made this experience enjoyable and professional at the same time! Chris being proactive explained every detail taking away any doubt! He is proactive and communicates effectively the documents that have to be addressed in renting a storage locker! He is an asset to this company!

Chris was very knowledgeable and very helpful and efficient.

David is nice, helpful and professional. You could say he is: The best in the Midwest!

Dave has been the best help A customer could ask for. Thanks again. We appreciate you.

David was a great help finding a new unit!!!

David was very helpful in assisting us in getting our unit set up!

David was really helpful in getting all set up with my first storage unit! He was extremely helpful in answering questions and assisting in finding the correct unit for my needs!

David was awesome! He was so helpful and easy to work with. Made renting quick and easy. Definitely work with David if you need storage space in the Chicago suburbs!

David helped to transfer real easy and smooth. He is the best and nice!

David helped me, and he was very knowledgeable and helpful! He made my move easier!

Nice and clean storage but they raise the prices every three months . i just got and email today that went from $85 up to $116 . This is ridiculous and you can still see there is cheap units to rent … so what’s the point of raising mine when you’re still advertising for cheaper price ….

Well laid out.

Carmella and David helped me with my check in.

David helped me with a transfer and was super helpful. Highly recommend

Carmela was amazing! She was kind, helpful, and a pleasure to talk to while she helped me set up my new unit. Keep it up Carmela!

Great facility, very clean, well lit, and secure. Moving in/out was very easy and the staff was helpful and friendly.

Tracy was quick, helpful, and provided solid advice on where costs can be saved.

David is so awesome! A piece of furniture was stuck in my locker and I could not open the overhead roll up door. David climbed up over the top on a 6 foot ladder and worked for AN HOUR to help me get the piece free so the overhead door would open!! Soooooo helpful! I cannot thank him enough!! Both he and Tracy are super nice and always helpful!! Definitely 5 star service!!!!!⭐️⭐️⭐️⭐️⭐️

Had my storage at this location for about a year. The location is easily accessible, climate controlled and always clean (by far the cleanest storage facility I’ve ever rented). The staff were patient, caring and understanding and have always helped me with any questions or concerns, they truly know what Customer Service is. Thanks to Tracy and David for everything, keep up the good work!!

Long term customer here- Tracy, is the best! She is very attentive, kind, professional. I'm actually move out and she is still demonstrating excellent customer service.

David and Tracy took care of me on a holiday weekend!!! Got in and out with a rented u it without an issue, great experience

Worst experience ever. First the woman at the front desk messes up the reservation, we asked for an acclimated unit AC in palatine we double checked with her and pay. When we get to the address she gave us they say they only have outdoor and that they can’t change the location because we already paid. After that we get a rental until where she works because it’s closest one with AC apparently, while there’s only two people (including us) moving into our units and we’re using two carts and she tells us the limit is one per customer. That’s ridiculous because whenever there’s only 2 guests and all 6 carts are gone and we ask her where the carts are all of the sudden it’s okay because “they’re being used you have to wait your turn” so I guess rules only apply when it’s a certain type of guest.

David was very helpful and informative.

Tracy at public storage was a great help and I appreciate all she’s done to help me with my unit her customer service is awesome

David was so helpful and very easy to work with. He was very accommodating and understood how to resolve my issues 100%!

David was extremely helpful with the rental process , met with me to show everything quickly . Will definitely recommend this place and David to my business associates and local friends.

We needed a place to store our RV for just one night last minute, and they were the only ones in town able to help with such short notice! Tracey was the original person I spoke with and she was extremely helpful in getting us in and connected with David. David went above and beyond to get us a parking spot and not have to pay an arm and a leg. 10/10 would use them again! Thank you again, David for helping us out!

This place is great. Tracy was super helpful of going through everything and all my options. Place is super clean and very well organized. Very meticulous attention to detail!

Mvp goes to Tracy who was very helpful in the whole process.

David helped me find a parking spot for my trailer I really appreciate it the process was fast and easy

I had to clean out a unit from a family member who passed away. Tracy, the manager, was so kind and helpful. She informed me of what I needed to do and was able to make the process manageable. Due to the service I received here, I decided to move out of another local public storage and use this facility because of Tracy.

I was upset and they handled it. Taking care of business.

David helped me get my unit set up and situated and answered all my questions.

I had a super easy time on boarding, once I got the space there was an issue with the lock, but David at public storage was super friendly and helped me out right away. A+ service

Tracy was very helpful in getting us a unit on short notice. Process was easy and unit was exactly what we needed.

David and Tracy were absolutely wonderful! Storage unit was great! Simple and easy!

David and Tracey made the rental process easy and enjoyable!

I called with a question I thought would need to be answered by someone at another location, but Tracy quickly fielded it effortlessly, solving it in short order. Thanks for a friendly and productive experience, Tracy!