Public Storage Self-Storage Units at 20 E University Drive, Arlington Heights, IL

Shanena is absolutely the best! Top quality customer service! Thanks!

The manager Shanena is very sweet.

We were just evicted from our apartment after the passing of my Step Father who was the breadwinner of the family. We stayed as long as we could but alas our time ran out. Public Storage was there for us and I'll forever be grateful for how FAST and EASY it was to walk in, get my unit, and in ten minutes I was driving through that gate. 10/10 service!!!

Shanena is awesome, professional, and extremely helpful! Great at her job and very personable.

Very helpful staff! We researched a unit online, but found it was too small for our needs. We contacted the front office, and Chris was very helpful in cancelling the rental of that unit and finding us another unit that met our needs. He also made sure we got the right discounts and explained everything really well. Thanks, Chris!

Chris was so helpful. I got a great tour, great explanations, and helped me set up everything with great clarity

Shanena is awesome, professional, and extremely helpful! Great at her job and very personable. Easy access to the unit and the facility is clean!

Shanena was extremely helpful and knowledgeable I greatly appreciated all assistance today

Shanena was helpful with the app install!

I met an angel at university drive, public storage called Shanena and she went out of her way to help me out, she has all the customer care professionalism, she really handled me well.thanks to her for the good work.

Thank you Shayna for downloading the app.

It's a nice location. The manager Shanena helped us install the app! Would recommend for sure.

Shanena has been nothing short of exceptional any time I had questions or needed to make a change with the storage unit. Would definitely recommend this location.

The manager Shanena is very sweet. And is such a attractive young lady hope I won't get her in trouble lol!!! But seriously she is a big help accommodated me with a larger unit so I can move my stuff on the same floor kudos to Shanena....

Shanena is awesome and helpful! Thanks for all your help.

Shanena Was a delight, Very helpful & knowledgeable about everything. Thanks!

Shanena does a great job! Very personal, helpful and professional

Shanena was GREAT to work with!!!

Very friendly staff. Nice facility.

They got a toilet here and everything

Shanena was very helpful! Thank you for being so informative on every process!

Shanena was great! She got us into and out of our unit with no issues. The facility is clean, well lit, and easy to access. Plenty of carts to help you move in!

Shanena is very helpful and it is very clean, we will recommend!

Shanena was very thorough and quick to help us, pointing out many great details about the rental. Nice clean facility, and very secure. Thanks!

Shanena the manager is very nice

Shanena is helpful and the app works great

Very clean and the manager Shanena is knowledgeable and helpful. Would recommend and the app, it's so easy!

Nice. But not there. Phone number inaccurate.

Shanena is awesome and very helpful! Would definitely recommend. She was really patient helping download the app!!!

Ok.

Thank you Shanna the app works great

Wonderful customer service! Wonderful service by Shana at Public Storage. She helped me to establish the account, showed me the storage unit, and helped me with all the paperwork. She helped me with patience and a genuine willingness to answer all my questions and just really made me confident that I made the right choice! She was professional and pleasant and is a credit to Public Storage!

Shanena is the best

We placed a reservation to come in & view the unit to get an idea of the size & space before we can confirm the order. Within few min. Shanena reached out to us which was very helpful. She sounded very courteous & helpful, so we confidently booked an appointment to visit the facility. She happily greeted us upon arrival, showed us to the unit & explained us how the reservations/cancellations work. She made us feel comfortable as this is the first time ever we are planning to do the move ourselves. She understood our hesitation and provided many available options with other locations as well. Great job !! Kudos to her.

Came in looking to lease a temporary space while moving. Shanena was friendly, knowledgeable and answered any questions we had. Customer service A+! Don't hesitate to do business here. :)

This company has always been my go to. The manager Shanena is knowledgeable and patient. Exceptional customer service all around!

Shana is absolutely amazing!!! We came in January to rent a unit and she was very friendly and very compassionate with our situation. I had called her yesterday explaining our issue and offered to transfer units to one suitable to our needs. I went in today and switched units and there was ice in front of the door she immediately ran out to put what she had left of ice melt down and went and got a gentleman (very friendly as well) to put a more industrial melt down so we didn’t get hurt while moving our items. Thank you for going above and beyond!

The young lady Maleigha helped me getting set up over phone for a unit I was looking into before I move thank you.

Shanena was very helpful

Maleigha was very helpful. I rented a unit with her assistance. She took the time to answer several questions before I was comfortable with my renting decision.

This location was very nice and helpful I talked with Maleigha and Shanena. I just started buying units from Storage Treasures almost everything I have bought I give away. I did keep one unit for myself. But this unit I wanted to get the golf clubs for a friend. This unit was almost 100 miles from home but though it would be nice for him. Any way sorry these two ladies were great I had told them I could not finish until Sunday. Saturday I went by myself and wow people really look at units this on was so full of mold it made me sick and will have surgury at the end of the week. There was great books in there but if you picked up the box or book it just fell apart. But I did buy it did not have a cleaning deposit but I could not just leave it so I cleaned everything up and took it to the dump. But the ladies here again were Shanena and Maleigha they were the best. Thank you very much, Toni M Next unit Buffalo Grove is a - one star

Shanena was fantastic in explaining all the rental logistics and info. Good space for storage

Meliah provided EXCELLENT customer service, very informative about the storage services and fees😀Storage was nice and clean... Recommended !!

Maleigha was very helpful over the phone with the ebooking she was very sweet

Shanena help me a lot to find the correct space for my requirement staff was so helpful, I really suggest this location

Does this facility offer truck rentals??

La App está bien eficaz y fácil para abrir e gate

Well lit. Customer service was amazing. Moving in and out was a breeze

Great location, clean and well maintained. The manager is kind and helpful. It would be a good idea to bring your own lock when you rent a space, otherwise you have to pay for one of theirs in order to rent the space. I highly recommend this place!

Unprofessional, rude, condescending, neglectful staff. I have never rec’d such awful customer service. Goes into units without consent, authorization, or customer presence. Unwilling to work with or compromise with ANY customer issue or concern. Other non-Public Storage facilities have much better service, properties, and amenities. Do not use this facility at all cost!!

The experience went extremely well. Shanena gave a very detailed tour in addition to addressing all of my questions and concerns. I am truly pleased with my decision to choose this location. It is within proximity of my home, and the availability of units was more than enough to help make my decision. 5/5.

maleigha was very kind, friendly and helpful, Public Storage should be proud to have her as part of the team, I will be definitely come back as I came back this time.

She was great! Helped me out really quickly :) her name was Shanena

Unethical business practices. Choose another option! I rented a space, beginning mid-month - like most people do. They charged me a prorated amount for the first (partial) month. Fair enough. But now fast forward to moving out (again, mid month). Should charge a prorated month again, right? After all, they were quick to charge for every occupied day of the other partial month...Nope! Charged me for the full month, without crediting the days not used - even though it was less than halfway through the month. Unscrupulous company, devoid of any integrity. Also saw many bugs around the units. Stay away.

Shanena was very helpful and helped me get set up!

Great place

Shanena had great customer service and helped me find the best price around and Rick was awesome with showing me a space for my car at Dundee location! Thanks guys, you are great!

Shanena was super helpful and informative, I was able to have all my questions answered quickly and efficiently. Thanks!

Always helpful, clean facility.

Sam was great and location is clean and well kept

Shaena and Michelle they are both beautiful and very good personality. THEY ARE SUPER 👌

Michelle helped me figure out my next step in storage and got me the info I needed and out the door and ony way, very efficient! Thanks so much Michelle, Dave

I may be moving to the area but most places in my price range seem unable to hold the amount of stuff I have...Shanena really helped me out with a lot of price comparisons and was really patient with me calling back a lot too...even called other storage places to help me compare...if I do move there I'll be using your location solely based on the customer service alone!! 😊 Thanks

I want to let you know how helpful and personable Shanena was at your University Drive location. She went out of her way to take care of me. I really appreciate her help. She is truly an asset to Public Storage.

I'm very pleased with Public Storage experience. It was a great.

Shanena was the most helpful associate!! She was a delight and extremely accommodating!! My wife and I are so glad she helped us today and were beyond satisfied with our experience!

Jason was very nice and very good at explaining everything.

Rob is AMAZING!! It was my first time to the unit and he stayed late, ON A HOLIDAY, to help me finish my paperwork and get everything in. He even went and found my unit for me so I knew exactly where it was. I give the facility five stars for having Rob but I give Rob 10 stars for being awesome and so helpful. People are always quick to complain but not as quick to give a compliment where it's due......so I wanted to make sure to get this done before I even left the property. If you have any hesitation about renting storage here, put it to rest. you are in good hands.

Good value, but the front gate seems to have a string of issues. Frequently found open as they are working on repairing it.

I had a storage unit there for 4 months and Bob was the one who assisted me and every time I had a question or concern, he was very friendly, and respectful. Great customer service highly recommend.

I came to this facility to look into renting a storage unit when I move. Rob was so courteous and helpful and was able to answer all my questions in a professional manner. If I do decide to move I will definitely be back just because of the customer service I received. Thank you!

I am unexpectedly needing to find a storage option in the near future. Rob was very kind, patient and professional in answering my many questions. He obviously takes pride in the service they offer. Thank you Rob for your time and informative information.

Went yesterday to public storage with an online reservation for a bigger unit. Rob was more than accommodating and willing to show me smaller units to ensure I was happy overall with the space I chose. Definitely happy I chose this location to store my items. Thank you Rob!

Great Pricing Clean Facility New Manager Decent

Rob was alot of help. Great guy very thorough. Big asset to your business. Thanks

I came 5 minutes before they were closing, and needed assistance with my storage unit. Rob was super helpful, and stayed 30 minutes after his shift to help me out. I’m very thankful that he waited so patiently for me, and I’m very pleased with the overall customer service. Once again, thank you so much Rob!

Stopped in at Public Storage on University Drive in Arlington Heights, IL. Rob was very helpful, courteous and knowledgeable. I rented a unit and would highly recommend this facility Johnj

Rob was extremely helpful and friendly throughout the entire check-in process! He went above and beyond to ensure I understood how to access and secure my unit, and made relevant recommendations for other items that could keep my belongings in the best possible condition while in storage.

Paula was very helpful and got me moved in very quickly!

Paula is great. Call her.

I had a great experience with Paula today. She was very thorough with explaining everything. I would recommend!

Rob was extremely helpful and patient! This place has excellent customer service!

Omg the employee Lainie from lake cook rd haves good customer service. She was really helpful and really niece. You guys are lucky having her as your employee.

Lainie from the other location from lake cook rd help us look for a storage space. She was awesome and really cool and help us alot. We ended up getting the storage space. She haves good customer service she made are day.

Paula was very helpful and accommodating! The facility also seemed to be very clean and well kept :) Will recommend to all my friends looking for a storage facility.

Manager was very polite and professional. Would recommend.

Paula was very informative and polite. Highly recommend!

Paula came by and was very friendly and thoughtful. Place is always clean as well. A++++

This was by far the best experience ive had a storage facility in forevwr. Their rep Paula was efficient informative and direct. Not too mention pleasant. Ill be using this location for a long time

Great customer service from Paula!

rob is the best. big help when renting space

Paula was very informative and patient!

Martez was very friendly, accomodating, and informative. Needed to find a storage place in a day due to recurring travel and was able to secure a good spot within less than an hour.

I stopped at arlington heights recently to get some packing supplies. The office worker, Paula was very nice and professional. Thanks :)

Very friendly staff ^ ^

Very accommodating staff and a great storage facility at a reasonable price.

PaulaN Bald where awesome location clean and very well informed me of all information needed to this storage unit two thumbs up 👍🏻 recommended

Shanena provided us with excellent service! Would recommend!

Paula and Rob great communication and showed around, really nice and helpful

Great service!!😊

Very friendly and helpful service!

Facility is infested with rats ! Here are the pictures. All our stuff is ruined !!!! Biggest scam place ever filthy and disgusting! I am calling the health department! We are MOVING OUT! Don’t waste your time and money !

I wanted a small space and visited this Public Storage. Paula is the property manager, she answered all my questions show me the facility and all the options available. She was not at all pushy for anything which I liked a lot. Paula went above and beyond and helped me during the off hours when I needed help She was a pleasure to speak to, flexible and very helpful. I definitely recommend her and this storage facility because of Paula Thanks!

The facility is great and clean. Paula is a lovely manager.

Paula and Lainie were the most helpful!!!

Great place to store, would highly recommend

I called the location since I could not get an answer from the customer service phone number. Paula answered and went above and beyond to get my question answered about their website. She was a pleasure to speak to and very knowledgeable!

Great Service from Sam and Dale!

This location by far has the best customer service. Dale was able to help us out with all of our issues we had even when we lost our keys to our units and needed to get access to them. He knew the exact procedure and got us in and out without a hassel. We have been renting units here since 2005 and when we finally needed to vacate our units Dale made sure to let us know the steps to do it properly. Great location and service

You guys were great!

Lainie was so nice and helpful!

Dale was extremely helpful and respectful. Thinks went smoothly and I walk away all set up to move my stuff in 😁

Great location, very secure, and the price point was great! Kelly helped me out and made the move in and move out process as easy and simple as it could be ! Thanks again Kelly!

Came into this Public Storage today. Took care of everything I need. Kelly was very helpful today. I definitely recommend this location.

Had an awesome experience with Kelly! She was very helpful, definitely knew what she was doing. Her customer service skills are excellent. She took her time explaining things to me. She went above and beyond!!!!

Aiden was a great help throughout my year of renting storage at this location. Always available to help and excellent customer service. I would recommend renting from this location.

Very clean storage facility. Manager lives on site. This facility is located off Weiland and Aptakistic. If you go online you can save a little money. However, if you then go in in person and view certain storage units, you may not get the exact one you looked at unless you sign up that day and put money on it. Be sure to purchase or bring a lock as in photo...has to be one bolt cutter cannot go through.

The staff was friendly and efficient. The facility in good shape and clean. The price was better than other facilities in the area.

Aiden was very professional and helpful with accommodating my search/requests. I was able to buy a lock while I was there too! Thanks!

Loved the service very helpful and friendly.......will recommend friends and family to come here

Aiden is always smiling and helpful hands down the best customer service I’ve ever had! Ten stars! 😃😃

Friendly and helpful staff and recently remodeled. Highly recommended!

Aiden has always been a helpful manager 😀

Richard was Amazingly helpful and thought.. Very pacient, and went out of his way to help me. He was genuine in his approach and you can tell he goes above and beyond the call of duty. He gave me encouragement as to what to do to save me money each month...VERY HONEST!!!!! Would utilize him again in the future....

Aiden was wonderful. She was very helpful and explained everything in great detail. Nice job Aiden!

Aiden was wonderful.She answered all our questions and helped us with the process of renting our storage locker. Great customer service. We are very pleased.

Aiden is so helpful! She made our storage needs easy to manage. We will definitely be using the services at this facility again. Thank you!

A special shout out to Aiden. With diligence and a congenial attitude she facilitated the issuance of a refund check when a glitch occurred in the process of closing a storage locker account. She is an asset to Public Storage.

The manager is very helpful and was able to help make the right choice of the storage unit I needed.

Aiden was very helpful helping find the right space for my needs and showed great customer service, would recommend for anyone

Love this place, Aiden is Always available if I need her.... will spread the word she's at this store! I love the service that I receive!!Very helpful!!

Kathy has been very helpful and kind and accommodated us last minute. Thanks Kathy!

I have had a great experience. Wonderful staff. Always helpful with any questions that I have had.

Kathy is always helpful and very informative!

Kathy S. and her customer service are great! She was very attentive to me and did not hesitate to help me in my time of need. I now have an affordable storage space and a Garage where I can park my car!

I had a great experience getting set up with a storage unit here. Kathy was incredibly helpful on the phone and when I came by to do the paperwork. She made things so easy and explained everything very clearly. I appreciate a customer service professional who makes the process easy for the customer! Thanks a bunch for making a stressful time less so!

Quick, easy on-line reservations, fast set up! The only thing i didn't care for was the "required" insurance that closed the price gap between them and others in the area. Still good customer service and fairly good deal!

Brian is a super helpful, nice guy. Unit was perfect size and accessible from the outside.

I reserved a unit online and before I could finish my reservation Kathy called me and set up an appointment with me. She showed me the unit and got me all set up. Kathy was very friendly, helpful and pleasant to deal with when answering all our questions.

Awesome Kathy! Made a very trying time for us a delightfully wonderful experience! Extremely kind, professional, and thoughtful. Could not have asked for a better encounter. Facility is clean, easy to access and maneuver. Has a large elevator, and available push cart.

kathy was just so helpful .i had been running around with my head cut off like a chicken trying to get a storage and plan my move that i came in a million times and each she was as a accommodating as the rest . she was also great because I also needed a little extra time with moving things into the storage after 9am and she gave me extra hours no problems

I've been a customer of Public Storage for over 20 years (in multiple states) and I will never go to another storage provider. I recently moved into a unit at the Arlington Heights location and my interaction with Kathy upon moving in was so great I'm even more certain I'll never go any place else. Kathy was so personable and friendly that it just added a little bit of sunshine to the otherwise dark and sad moving process. :) Thank you Kathy! And thank you Public Storage!

Kathy helped me check in and was extremely helpful and answered all my questions. Highly recommend!

Clean buildings, very efficient, knowledgeable and personable, site manager: Kathy S. And this level of service has been maintained over the several years I have been a customer.

Kathy was extremely helpful and walked me through the entire renting and leasing process for the storage space! Definitely come by when she’s in!

Very friendly and have great customers service. Kathy gave me a tour of the facility and showed me different size storage units and set me up with the right size. It was a ease to move it and get my storage unit will definitely use again!

Great customer service from Kathy! Thank you!

I can not say enough about Kathy and how great her customer service is!!! Always helpful and answers all my questions with a smile on her face. Thank you Kathy!

Great Service! Kathy answered all my questions and was very kind. Definitely recommendable!!

David was great at making sure I had the right space and supplies needed for a smooth packing day.

Mike was great!

David was awesome, walked us through the process and made it super simple. Thanks

Are there units with electrical outlets?

Facility is very clean. Kathy and the rest of the staff are very helpful. Kathy helped me on my original move in as well as my upgrading to a larger unit. I would recommend this facility to others.

I have used many self storage facilities before but none of them can please me the way this facility can. It is clean, they have carts always available and Kathy has a personality that is contagious. Thank you Kathy for helping me get exactly what I needed and for saving me some money.

Great Place, Great Service, Thank you David & Kathy !!

We had a smooth check in with Kathy. She was very pleasant and knew her job well. We were in and out quickly. The property is conveniently located, well lit, and clean.

Great experience, Sam was very helpful

Descent place got an incredible deal by reserving a unit online!!! Place has well kept amenities such as working keypad gate nice big elevator and plenty of unit types to choose from. The only thing better than the convenience is the help from Kathy! She was very helpful and offered me great advice about storing my items and explaining every detail from entering and exiting to signing the lease and insurance paperwork. Thanks Kathy I'm very comfortable with my storage choice!!

Hi it was my first time dealing with storage and when i was at the facility I was well greated by David and he help me understand all the details regarding renting a storage. He also helped me by providing valuable advice regarding packing and packing material.

Quick easy and efficient! Kathy was super helpful with getting out storage setup. Great service.

Everything stayed in great condition. Cathy and David were very accomadating when I was moving my things in and then out.

David was the best!

David was very helpful ! Thanks !

David was highly knowledgeable and helped me find the right spot and space that I needed. Honest and upfront.

It was very simple to go through the process. Everything was explained very well and I was given excellent service by Kathy!

Kathy was very friendly and helpful when I rented a unit there a few weeks ago. My family has also had the pleasure of working with Hattie a few times since we moved in.

Very helpful management team. The place is clean and looks secure. David was extremely helpful with answering my questions and getting me and my family set up. The best I have seen in Arlington Heights. Cheers!

Kathy & Hattie were both very professional and thorough in going over various storage options and amenities. I had a great experience during the entire leasing process.

Had a great experience today with David. I had trouble getting into my unit and he was extremely friendly and pleasant to work with and got me taken care of immediately.

David was more than helpful for my storage unit rental. Very professional I was very satisfied with the service that I got here today thank you very much.

Kathy and David were very helpful and answered all of our questions!!! Definately recommend this place.

The unit was easily accessible and the recommendations made by the staff, David and Kathy, for controlling the moisture in the unit was phenomenal. They had anything I was forgetting as I moved my items in to the unit.

I did an online reservation and came in today to check the facility and have the paperwork done. Kathy was very helpful in showing me the unit and explaining all the details on the lease. Hoping that I can use this storage facility for as long as I like.

Hattie was outstanding. Great customer service! Highly recommend

Place seems organized and clean with good lighting for each storage unit also Hattie the agent on site was very nice and informative

This is a Great place for storage rental . Very clean and terrific customer service. Spoke with Kathy over the phone and personally dealt with Hattie. She was very helpful, professional and a pleasure to work with. Made all the paper work very streamlined and quick. looking forward to doing business with this facility.

Amazing service. Kathy is so patient and kind with my questions!

Best service I ever had. Kathy is very professional and friendly person, good helper. It was pleasure to worked with her.My recommendations to everyone. olga

Kathy was very helpful on a very cold day as we moved into a storage unit. We were able to change our appointment to get in just before closing, and Kathy gave us extra time beyond 9 pm so we could get everything moved in that night. We really appreciated her helpfulness and flexibility.

Hattie was a delight to work with. Easy check in and friendly service.

This was my first time renting a storage space and it was a very good experience. Kathy was very friendly and explained everything to me. I would definitely recommend this PS location to everyone. Thank you Kathy!

Kathy keeps the property extremely clean and is a delight to interact with.

Kathy was very kind and very informative making my experience very simple and pleasant!! Would definitely recommend this location!!

I signed up during one of their holiday promotions. They told me one of the great things about these promos is the price of your unit doesn't go up. After less than 6 months they raise the price and when I call they say sorry we never said that. Do not rent from them this is not a reputable or honest company.

Kathy was awesome. She provided me with all the information and helped me decide the storage space I truly needed. Suffice to say, I could've rented space that would not fit my stuff. This is very good customer service!

This is by far one of the best storage locations in this neighborhood. The person at the desk is very courteous and helps you out with every bit of information and assistance you need. Highly recommend this location for anyone looking out for temporary and long term storage options.

Kathy was very friendly and helpful. She leveraged her experience and provided suggestions that were spot on.

Kathy was very kind a courteous. A great experience and the prices are very reasonable.

We were helped by Kathy, she was very helpful and we were able to obtain a lot of helpful information from her. She was very sweet and I would recommend this facility to anyone.

Nice clean place. Sometimes carts can be unavailable or hard to find

Kathy has above and beyond, professional customer service skills. Warm and friendly, painless experience with her helping us move in and move out. She is upfront, honest, and knowledgeable about the products. She was accommodating to our needs and left us feeling very satusfied.

I have rented many storage units as I work in Construction and have had to move without taking everything over the years. I came in at near closing and despite this was treated fairly and given a thorough introduction to the facility. I subsequently rented a unit and and sure this will be a great experience using Public Storage.

Kathy was very helpful. Helped us chose the right storage size, showed us two different units, walked us through the whole process of renting storage space. She was very friendly and answered all of our questions. Thank you, Kathy! Ella and Peter

Great place for storage. All the staff is friendly and very helpful with all inquiries. I never had a problem!

I frequent this location regularly ive never had a problem before but I must say there is a wonderful employee there at the location on University Drive. Her name is Hattie and she is a absolute angel and it was a pleasure to work with her. She went above and beyond when helping me to get my things situated into the locker I rented. I would give her 6 stars if I could. Once again if you visit this location make sure you talk to hattie she knows the place inside out.

I have been dealing with public storage for almost a decade . I have never been more satisfied with the service and staff at 20 e university dr. Kathy , the property manager , is beyond professional. Her patience and kindness makes dealing with billing issues or contract questions a pleasure. She is always full of energy and is a delite to work with. There has not been an issue that Kathy hasn't been able to handle. I look forward to many more months at public storage

Property Manager Kathy was very clear and thorough.

My husband and I recently rented a unit and Hattie & Kathy were wonderful to work with. Now I understand why my family has used this facility for so long.

My ei met Kathy and she is very kind and cheerful. I really appreciate my experience in renting the storage. Thanks Kathy for tour kind advice and conversation.

Great customer service. Kathy was very friendly and helpful.

This is the first time I have ever rented a storage space. Kathy the Property Manager did an excellent job of helping me. She explained how everything worked and went over all the contract items and costs in an organized, clear manner. Very pleasant to deal with. This was an excellent customer experience. The storage facility is very nice and will fit my needs perfectly

Great customer service!

Kathy was unbelievable, I have nothing but high phrases for customers service.

Kathy was absolutely wonderful and the place seems secure and safe!

Kathy was very friendly. She was able to check us in on our first visit quickly.

Great space - safe, clean & organized. The property manager, Kathy, is very warm, welcoming & helpful. Definitely would recommend.

Kisha was very helpful showing me around the property and helping me decide what size storage unit to get. The whole rental process took about 45 minutes. The units are clean and the property looks secure.

Kisha was helpful and friendly. Great facility!

Kisha helped us pick out the perfect space for our needs and did very enthusiastically. We highly recommend her to anyone needing storage space!

Kisha was nice and helpful!

Kathy and Kisha showed great customer service

Kathy have a beautiful personality and she has wonderful customer service skills I give her a ten

Kisha was incredibly helpful! She really helped us out!

Kathy was the one that helped me open my storage. And she was great. Loved her reactions to customers

Kathy was great! Met our needs with a referral! Thanks!! Super customer service...

Came make payment kisha was very helpful

Nice place with good customer service

Kisha is very helpful, it's a been a Wonderful experience. Thanks Kisha

Absolutely friendly personal! Keisha took the time and was very thorough. Thank you!

Kathy was amazing...very helpful...!

My experience with Kisha was great!

First and last place we'll go to for storage services. Kathy was very quick to accommodate and very knowledgeable on all that Public Storage has to offer. Clear location and convenient hours.

Kathy is so awesome. Highly recommend her help when it comes to things. She's helpful, sweet, patient, kind and knows what she's doing. Thank you Kathy for being wonderful at what you do and how you are with everyone!

I've known Kathy for a few years now and any time I have any questions about storage or moving supplies, she's been wonderful. Kathy is so knowledgeable and professional at what she does, even when she's away from her store.

I came here to make inquiries on a storage space. Keyshia answered all my question showed me a couple units and was very patient and polite with me even though I let her know that I would not be getting storage today. I will returning to this location when I'm ready to rent.

Great service. Friendly and knowledgeable. No hassles! Thanks to Kisha!

I was in to check on items in unit and thought I would say hello to Kathy. She was busy with another customer so I waited. The people spoke very little English and I was impressed by her patience with them. After a 30minute discussion explaining the lease in detail they were finished. She had a smile on her face the whole time and then made me feel welcome as always.

Was just in the office and Kathy was able to help with get packing supplies for moving my friend. Kathy was smiling, cheerful and friendly.

Kathy is such a wonderful lady. She helped us out with questions we had and didn't make us feel like our questions had no point. She is a keeper of an employee and the company would be amiss without her.

I stopped in with a few questions and Kathy was very helpful.

Very clean and the staff is very friendly.

Storage units were clean and Kathy was a huge help!

I went to this location to get some information on storing my goods. The manager, Kathy, was very knowledgeable and helpful with helping me understand what all of the sizes mean. I have a house with 7 rooms that I might need to put into storage because I might have to relocate for a new job. Based on her recommendation, I will need a 10x30 unit to put all my belongings in. I feel a lot more knowledgeable after having visited this location. The property was clean and presentable and the staff was very friendly and knowledgeable.

I was helping a friend move to Arlington Heights and she had excess luggage we couldn't move around just yet. Cathy was very helpful and explained everything to both of us making it easy for us to understand. I will be going back to this location, the staff is very customer friendly.

Brenda is awesome! She was a very friendly talkative person and it was nice speaking with her after business was taken care of. I had just drove throughout the night from Texas and she made it easy for me to complete my travels.

My husband was more than happy with his experience with Kathy at this location. He said she was very helpful and made him be in and out in no time. Thanks Kathy!

I have had 2 different storage units at this facility for 6+ years, but unfortunately the time came to vacate. In all the years I was there I never had any problems. Kathy was always nice and friendly. The Only reason I had to leave was because it was no longer convenient for me.

This facility was facility was run very well by Kathy and her staff. Very clean and secure!

Hattie is awesome. Great place

Everything was smooth with my Public Storage stay. Five years, never an issue. Office staff top notch.

Excellent service!

Kathy and Trent were very helpful in providing storage for my business. Although their facility was unable to, accommodate my requirements. They were able to direct me to a local Public Storage facility. It all worked out. I highly recommend this company. Thanks,.

This was my first time renting public storage. Kathy in the Arlington Heights office made it so easy. She is friendly, knowledgeable, patient and really cares. Unfortunately her location did not have the size unit I needed, so she called around and found availability at the Palatine location, then she forwarded my information to them so I didn't have start from scratch. Brenda in the Palatine office is terrific also. I've never written a review before, but these two ladies deserve recognition. Thank you-Thank you-Thank you!

I had a great experience with both Trent and Kathy. They were both friendly and also very helpful. Trent and Kathy also helped me with getting what I needed. Both had excellent customer service and greated me right when I walked in the door. I had nothing but the best experience with them.

Great customer service from Kathy and Trent! Very pleasant experience! Thank you!

Kathy and Paula are wonderful. Amazingly helpful every time I go in. love them!

Robin kathy is very nice and helpful and the place is clean and I'm going to love putting my thing here.

Found kathy n robyn to be very helpful and nice came to buy some boxes and they help me out

Robyn was great, thank you for your help

Stopped for boxes for my upcoming move and met a lovely lady named Samantha. She was very pleasant and helpful. She helped me get this huge box of boxes I purchased into my car. I'm so glad I stopped at this facility, I not only got what I needed, but also had a pleasant experience and met a very nice person.

Happy to see Kathy back at work. We missed her. Kathy keeps this Public Storage facility running smoothly. Kathy is always very professional and helpful. This facility is very well maintained. We really enjoy working with her.

Samantha at the front desk was very helpful, funny and knew her information. Have to say one of the greatest customer service experiences at a storage place.

Great location. Easy to find. Kathy is always friendly and helpful. Great company!

Writing a review for Kathy Schwarz who manages Public Storage in Arlington Heights, IL is easy.... Kathy is very nice & friendly, very professional, and very knowledgeable about all things Public Storage. She listens to my needs, is always very helpful, and over the years, we've built a trusted relationship. I always stop in to see & say Hi! to Kathy when I visit my storage unit because it's always a pleasure to see & speak with her. I've seen Kathy in action with other customers and she always takes very good care of each and every one of them, as well as myself, in a very friendly, courteous, professional & efficient manner! The storage units are clean and well-lit and easy to access. Stop by Public Storage in Arlington Heights, on University Drive, and you'll be glad you did!! Sincerely, Anne Kristin

Samantha was very accommodating, made the whole process very easy. The unit was clean, and the whole facility is well maintained. I will definitely use them again! highly recommended.

Kathy and Meghan were super

The manager Kathy was so helpful and nice with taking my out of state payment for my unit. With helping my sick parents I totally forgot to make my payment. It is so nice to have the option to go to any store nationwide to pay.Kathy eased my mind and told me it would be credited to my account immediately. Thank you Kathy!

I have been a very contented customer for years. Kathy Schwarz,the manager has always been an exceptional manager, she has assissted me when I needed it. Kathy, posses exceptional knowledge of proceedures and policy. Public storage has a cheerleader with Kathy; she is always cheerful and upbeat. p.s. this sight is clean,well lighted, and the elevators and stairwells seemed swept on a regular basis.

My experience with Property Manager Kathy was an exceptionally pleasant one. She was patient, friendly and informative. Kathy was thorough with the procedures and protocols of the rules and such. She left me thinking I could approach her with any questions I have, regardless of how remedial they are. Keep up the good work, Kathy!

What a great place to store your stuff! Never worry about anything happening to it, until I can decide what to do with all of it. Customer Service is excellent. I wouldn't go anywhere else.

My Husband and I came in to check out the facility the other day and Kathy was very helpful in answering all of our questions. I would recommend this facility to anyone!

I have had a very good experience with the property. Kathy was gave me all the information that I needed. The office and property were very will kept. The storage unit that I saw was clean and ready to be rented. I am not ready to rent at this time, but when I do I will be renting at Kathy's property.

clean facility always greeted with a friendly face and a smile thanks Kathy

First time storage rental for me. Kathy, the site manager couldn't have been more helpful. She was happy to answer all my questions and show me the various units. Kathy was very helpful in helping me determine which size unit was best for my needs at this time. She was so prepared while showing me the particular unit I was interested in viewing. Cathy brought along the plastic covering for the floors and the storage unit locks! She was a little ahead of me on that one. Good Sales gal, well prepared, informed and very gracious. Thanks Kathy and God Bless! Beth

Great location. Outstanding service. The property is always clean and tidy.

I had a Great Experience at the Arlington Heights Location. Kathy was Great to work with. She helped make my move out very easy....Thank you Kathy.

Public Storage on University Dr. in Arlington Heights is the friendliest place to rent a storage unit. Kathy the manager was very Friendly. When I booked a unit online she called us right away. We scheduled to look at a unit and Kathy was waiting for us when we got to Public Storage. Kathy was patient when we asked her a lot of questions about the different units and packing supplies they had for sale. Kathy was very patient in showing us a unit. I would highly recommend renting from this Public Storage if anyone ever needs a storage unit.

Kathy and Joe helped me out sooo much when I was first coming in to rent a unit. All other places I called had inconvenient hours, and Kathy and Joe agreed to stay a little late until I was able to make it in. We got the unit all set up and ready to go very quickly, and it was a painless process. The 2 representatives were so helpful and accommodating, and customer service like that goes a long way.

I have 2 lockers over at this unit. The units are clean and well kept and the lighting is really good. Kathy S is always professional and is very friendly to those she knows and those she is just meeting. I recommend this facility for all storage needs.

Today I went to rent large storage space at PublicStorage, Arlington Heights. Kathy is friendly person, helped me with all the details I needed.

Rented space here for 15 years. Quite clean and well maintained; Kathy Schwarz was quite helpful; Very secure; easy access; only complaint is that the lighting within the storage unit is poor - needed flashlight to read the labels on my boxes. Recomended

I didn't know what to expect but very good experience. Really liked Kathy S. informative, knowledgeable and personable. oh and helpful. we got things done quickly and easily but she made sure I knew what I was getting and that it was right for me. I was a little nervous but I think this will be a safe and convenient place. I would recommend this facility to others.

Been very happy so far (am in my first month with them). The initial set up went smoothly--even though I ignored their request to set up an appointment time for my first visit. Front desk clerk (Kathy, I think) was friendly and informative. Lockers are clean and reasonably lit. The whole place feels safe. There are two elevators, so we were able to park near our 3rd floor locker and access it easily. Also, parking at mid-building is covered so we can load/unload without worrying about rain.

Over the last several years, I've rented storage space at this site on two separate occasions. I felt I've been treated most fairly in the pricing of the storage units, the cleanliness and security of said units, and the staff (most recently, Kathy S.) has always been most professional/courteous/helpful. I wouldn't hesitate to allow them to help you with your storage needs.

Lindsay did a great job getting everything set up quickly and efficiently. Great service. She also called back when I did not get a connection. Outstanding.

Kathy S is a great customer service rep for Public Storage. She's always friendly, helpful - always has a smile on her face. She keeps a very clean, well organized efficient office.

Kathy is one of the most helpful people I have met when it comes to figuring out what storage needs are. She not only knows her product, but she is super sweet too. She actually listens to what it is you need and gives you awesome ideas on how to best take care of things. Being able to get packing supplies from her was made much easier because of her knowledge. Thank you!

Kathy S. is very knowledgeable and helpful. Always make sure to ask for her, she knows what she's talking about and can give you one of the best estimates of how much space you ACTUALLY need to store you items.

On and off, over the past 6 years I have used the pubic storage facility on University Drive for both my business and personal needs. The facility has been well maintained and well managed and the units are clean and dry. Recently I needed a unit, and was very glad to see that Kathy Schwarz is still the manager. She has provided great service, and keeps the facility running well.

When ever I go into the office to pay my monthly, Kathy Schwaiz is always very friendly and knowledgeable about any questions I may have.

Awesome facility. Renee is awesome. Definitely made the whole process easier.

Kathy S. is an awesome contact on behalf of public storage whether she is showing a future customer, taking payments and phone calls. She is a great representative and you can tell she cares about Public Storage as well as her customers. She has always been very professional, is a good listener as well as handles herself very well when welcoming customers at the site. In all the various storage facilities on behalf of Public Storage, she is definitely someone I would recommend for any customer representative position. I am so very glad she is at the Arlington Heights facility where I now have all my belongings at rather than two or three different locations. She also pays attention to detail. Kathy is definitely a joy to visit as well as a great customer service representative and agent for your company! Roxanne B.

Kathy Schwarz was VERY competent! She was also VERY helpful and clear with her directions and information! Great to work with!

I've used this location in arlington heights off and on over the last 10 years and Kathy has been there every step of the way. She's always helpful, keeps an organized, clean office and knows every option her customers need to make the best choice for their family. I am amazed that Public Storage has been able to retain such a great employee in this day and age...you must be doing something right and hopefully you're rewarding Kathy for the value she clearly brings to your operation here. The Bro Family

Very courteous,Kathy was super to work with when our account was past due. Facility is always clean, and easily accessible.

Would recommend. Facility is clean and located in a nice area.

Had never needed a storage facility before and had lots of questions. Kathy was very friendly, efficient, helpful and accomodating - and I would highly recommend this facility!

Clean facility and a friendly staff. I would highly reccommend

I would highly recommend this facility. Kathy Schwarz is a super sweet lady. I was very stressed out when I booked my storage facility and she was able to help me out. It was a pleasure working with her. I will definitely be using this Public Storage facility again if I ever need one.