Public Storage Self-Storage Units at 903 E Algonquin Road, Arlington Heights, IL

Lainie helped me make the best out of a stressful situation. She gave great customer service and found me a perfect space for my needs at a great price.

Lainie give the best service ever was really nice n helpful she is the best

Lainie is so nice and helpful , great customer service!

Salina was amazing, great service, and most definitely helpful. Very great customer service. Thanks!

Linier its help me very perfec Good experince

Lainie is so very friendly and helpful

Lainie was very helpful and explained everything. This is ny first storage and she made everything easy with great customer service 😃

Jace was great. Quick and easy.

Awesome service!!! Jace handed every detai …super job!!!

Nice place very nice stuff highly recommended

Nice facility, great staff and good value. Public storage is lucky to have Lainie.

Jace was here and very helpful and professional. Great experience

Great customer service, thank you Jase

Lainie was so Nice and helpful last time I stored that I returned this year to store again

Great location, great service! Lainie is awesome… friendly/personable and super helpful! Thank you for making everything so easy (rental process) and for taking care of the billing issue that I had. I highly recommend this location, and I’ll be back again in the future!

Lainie was very helpful and friendly and gave me great information, I will be in to rent for the winter season ,fantastic customer service 😀

TV was damaged when rain water got into my unit. Have insurance but the claims been a pain as well.

Lainie Goes out of way to help me and process my needs

Jace was absolutely wonderful. He was so helpful, kind, and funny. It was quick to sign up and pay for everything. Great customer service, great deal for the first month, and a great rate overall. Thanks!

Lainie was Fantastic…had to come back and rent. Just an awesome experience and great customer service

I have a space here now and rented another since I needed more space and Lainie is always so helpful and nice

Lainie gave an outstanding experience she gives a comforting aura

Lainie is very nice and helpful. Was a pleasure to rent a storage there

Lainie is great, friendly and helpful. My unit was spacious and well lit. The original price was reasonable, but after the increase I decide to end the agreement.

Lainie is very professional ,helpful,awesome and accommodating

Excellent place to go! Lainie was such an excellent associate, recommended 100%.

Lainie the most sweet and helpful lady. Went in with tons of issues and she walked me through everything. I will stay with Public Stores forever just because of her. Thank you sooo much.

I love this storage place ! Lainie is a great person to help you out and to also have a great conversation with! I will always return here. Thank you Lainie!

Lainie did a great amazing job :) love my experience ❤️

By far this is the best public storage unit facility I have ever used. Lanie is so accommodating. She is always willing to help, answer any questions you have, and knows so much about public storage and what this storage unit has to offer. She always has a smile on her face, and makes you feel like you are family when you are here. I would recommend this location because of Lanie. I give this place a 10/10.

Fast and easy service.

WOW! Property is very well kept and easy to access. In the evening, areas are well lit so it feels safe even when the sun is down. Laine is a gem! So kind and welcoming. I would suggest this location to family and friends any day.

Lainie is awesome, she helped me get the best deal, was very nice and patient. I would give her 7 stars if that was an option

Laine was so helpful - highly recommended

Lainie is a very nice person she likes to be outgoing and have a great personality she’s been awesome.

Laine es muy amable, muy buena actitud de servicio al cliente, yo he rentado 2 veces y recomiendo el lugar

I made myself a new found friend with Lainie ! At a very stressful time her smile and assistance made all the difference in making my move easier I really appreciate Public Storage and Lainie !!

Lainie is always so friendly and always helps when I have issues , best customer service!

Laine was helpful and helped me set up everything

Lainie is very helpful and patient when I had trouble with app, she fixed it and is the best!!! Great Customer service

Lainie was very friendly and helpful !! Great customer service

I drive all the way here just to pay my bill and chat with LAINIE , friendly professional and makes you feel valued as a customer!LAINIE is the best!!

I am a returning customer because of the excellent customer service from Lainie

This is a great Public Storage with Lainie who keeps everything in great shape. I always feel safe coming here and feel Lainie goes above and beyond without fail to make her customers feel valued and taken care of. For this reason, I choose to stay at this Public Storage and recommend Lainie and this facility to friends and family.

We rented a space for 6 months for our business and everything went without a single issue. The management is great and very helpful. Would definitely recommend!

Lainie was very helpful and friendly and made my move in fantastic,10 stars

Lainie , great attitude, greated with nothing but kindness! Perfect customer service. Thank you guys!

Lainie is always so helpful and keeps the property clean and it is a pleasure to see her you can tell she loves her job and customers, top notch 👌

Lainie was very friendly and informative. Every question was answered with attentiveness, humor, and wisdom. My newest friend. See u next month.

Update! I decided to rent at her location because she is amazing with her customer service skills!!! "Lainie" is VERY knowledgeable,with excellent customer service skills!!!!!!💓

Lainie she is the best she has good spirits and so very helpful and I love her energy she is the best at taking care of all your needs I love her

I store at a different location but I prefer to see Lainie as she is always so friendly and helpful she helped me with the app but I will still stop in and say hi

LAINIE is always so friendly and helpful and you can tell she loves her job. I highly recommend storing here!

Lainie the property manager was just the best. Super helpful and always with a smile in her face. Thank you so much!

If you’re having doubts of finding a good public storage, look no further! This is by far the best storage unit facility I have ever dealt with! Lainie is such a genuine and wholesome human being, she made the whole process of renting out a unit a total breeze! Lainie will understand what you need to store and help you pick out a perfect unit that fits your needs!

The whole process from start to end was so smooth. Lainie is incredible!! From the moment we walked in she was personable and genuine. It's hard to get a unit short notice before winter, but Lainie was able to make it happen. I am so grateful I went to this location.

I received a 5 star ⭐️ attention, I’m glad for having been attended by Lainie, fast and funny 😄 person

This is our second time renting at this location; we are very pleased with the knowledgeable and friendly property manager Lainie, with the cleanliness of the entire facility and with the easy automatic entry using a cell phone.

Came down to this location for help Since the Public storage on Lake cook has no staff only a useless Kiosk. Lainie took care of me and helped me complete my reservation and helped me move in.

Lainie is the best , always cheerful and willing to help and goes above and beyond for her customers!

Lainie Very professional and excellent customer service. She is a good person to come in contact with.

I store at another location but stopped here to update my info and Lainie was very helpful and super friendly 😃

The service here is amazing

Lainie was super nice help us finding a place for our car and a storage that we need very closed to our home after the guy that answer send us all the way to her place and very rude she was so lovely and help us take her time and we are so glad we find this type of customer service nice person thanks we hare very happy 😊

Property Manager Lainie is a LOVE! Thanks so much!

LAINIE @ #23310 IS by far the most knowledgeable in formidable customer service person I have ever encountered. I will be bringing my other storage units to this facility. What an asset I'm not sure why she is not District or Corporate management material?? ☆☆☆☆☆

Lainie is awesome she’s always helpful.

Lainie was very patient and explained the whole process greatly. I was so relieved as I need to find storage asap. She let me know how much everything beforehand and even showed me the storage unit. Excellent customer service.

Lainie has been amazing and very helpful and is always smiling and willing to go above and beyond for her customers

Great experience renting the storage. Lucia helped me check-in with great ease. Lainie helped me well later too. Great customer service.

I LOVE LAINIE. She's the best person to deal with. I love this WOMAN!

I rented a small space and reallized I needed to get a bigger space and Lainie was very helpful and made the process very quick and easy, she is wonderful!

Lainey the manager is fantastic. Great Customer service. Great place to rent from.

Lainie is always so friendly and helpful even though space is expensive i stay because of how she keeps property clean and safe and best customer service

Lainie was not only courteous and friendly, she is very knowledgeable and helped correct and troubleshoot my tech issues. This is a nice storage facility, convenient and clean and a great manager on staff. Will definitely recommend to friends and family.

Lainie is the best! Always 5-star service every time. She makes life easy! Love her!

We had an excellent experience with public storage on Algonquin. Laninie did a great job helping with the booking, and checking in with us along the way. She is very friendly and it’s obvious that she enjoys her job! Overall we are very pleased with our decision to use Public Storage

Lainie was helpful enjoyed the experience

Lainie was very friendly and extremely helpful

Lainie was so friendly and helpful finding me the perfect space and when i had trouble she always helps and fixed my app so gate opens with phone! She is the best ! I prefer to pay in person so i can say 👋 Give her a raise ha

Signing up was a snap. I reserved a space on line, went in to see it and rented the space. Laine was great. Really helpful! Great experience!

The lady was very nice and happy to be at work. 🤗🤗

Lainie was so much help love the service 5 stars 100%

Lainie was more then helpful!

Laine is an awesome person to deal with I was having some problems which were making me crazy she handled the situation with an awesome additude and made me smile

Unfortunately I moved to different part of town and had to move out but otherwise I would stay there my whole life if I could just because of Lainie . She is the lady . Crème de la crème of property managing world .

I have been with this Public Storage since 2018. I like this location because it is an outdoor drive up facility. I see that the prices are cheaper when the facility is outdoors rather than inside. I also like the ease of access. There is an app for the gate that you open from your phone while in your car! I really enjoy this feature. I was surprised when they came out with that a few years ago. This is super helpful during the winter! Also, I've never had a problem with the manager on property. Since I joined, I think I went through 2 or 3 managers...? But this last manager for the past two years has been awesome. Her name is Laine(?). Laine is the nicest person to run a public storage. She is so willing to help and make sure the problem is taken care of. She will do what you need when you ask and if it's feasible. Laine loves her customers and they love her back. Such a great worker! I will continue to rent here and I highly recommend getting a space with Laine!

LAINIE is always so friendly and helpful , muy simpática She helped me set up the app on my new phone too ,😍

I store at a different location but Lainie is so friendly and personable that I prefer stopping in to pay so I can see her, I would move my stuff to her if she had climate control, I give her 10 stars, she brightens my day

Lainie was very friendly and helpful finding me the best space for my budget, such great customer service I will store here for a long time

My cousin stores here and he loves the service that property manager Lainie provides so I went to rent and Lainie was amazing friendly and helpful 10 stars

Lainie is the best 10 / 10.

Lainie had an extra ordinary personality she went way and beyond to help me which I greatly appreciate and will not move my storage place cause of lainie Well done keep up the great work A big thank you ❤️🙏🏻

Went into possibly downsize my unit and Lainie was wonderful giving me all these options that were better for my budget. She is always smiling and friendly, you can always tell she cares about her customers and this property. The only issue i had is when i stopped in this Sunday 2/13 the guy who was working was completely rude and dismissive like i was bothering him. He should take a few pointers from Lainie on how to treat customers.

Lainie is always so helpful and friendly I accidentally rented at wrong location and she fixed it for me so fast so I could rent here which is better for me !A plus plus customer service

Very accommodating and friendly ladies incharged.

Lainie whenever I come to Public Storage I'm always welcome with a welcome face welcome voice and an awesome smile she has such a loving personality I can stand there and talk to her for hours my name is Maria Woods branch and she's my kind of person I love her heart

LAINIE SHE WAS THE MIST BERRY FRIENDLY PERSON

Lainie safe my life. She help me to setup app to control my account and to open door like open sesame! Fantastic customer service! Shes the best!

Lainie was very nice and helpful, I like to come in and pay so I can see her , greatest customer service

I'm warning people from buying a unit here. I had the smallest unit that cost 35 dollars a month for two years and did not miss any payments, until I missed a couple payments in February of 2021. In June in 2021 I had a negative balance of $190 and I payed them $120. The following month I payed $200, thinking that it would last for the next couple of months. But when I come to get something from the unit in November, the key doesn't fit in the lock. I go to the lady at the counter and she says my unit has been sold at auction. They did this without any notice. She also said I owed 354 dollars, which is impossible as I payed $200 dollars just 3 months prior. I'm just warning people not to get a storage unit from these people.

Lainie was pretty helpful, storage is pretty easy and simple to use. 8/8

Thank you Lainie ❤️ Fantastic service

This is a very clean and convenient location. The lady at the front counter is so nice and politeful every time I walk in and have a chance to say hi. Highly recommend this storage facility

Lainie was very nice, helpful and worked with me to find the perfect space for my needs . I plan on staying a long time because of her great customer service I will be happy being here

Lainie was so very helpful walking me through the e-rental process and explaining the features of the app.

Lainie was very friendly and helpful finding me the perfect size and price and also helped me download the app which is awesome

Lainie was so nice and helpful and made the move in easy

Can't say enough about how wonderful the manager, Lainie, is! Extremely helpful and kind she is!

Lainie, was super helpful explaining the e rental process as we might not be able to move in during office hours.. she's so friendly awesome work woman...

Lainie was extremely helpful! She was also extremely nice and helped me fix my app.

Lainie fue muy amable

Lainie was the most helpful. Couldn’t have asked for better service

Lainie is the absolute best! I needed help swapping out units and she was extremely kind, responsive and helpful throughout the process.

I could write a book about how great this location's manager is, but Google only allows 500 words. Lainie is an incredible lady that treats you like a family member. She is professional, outgoing and helpful. If you're looking for a storage space to move your belongings with an ease, see Lainie. I'm glad I did.

Lainie, she did the best service. i was moving out, she finished all paperwork really fast, got good deal, if i will need service will be back to this location.

Very clean and professional environment. Laine is the absolute best! Answered all of my questions and concerns with no hesitation and was very kind throughout the whole process. Will recommend this place because of her 😁

After a bit of difficulty with a credit card update, Michael provided above an beyond customer service to resolve the issue in a single day.

!!LAINIE BEST CUSTOMER SERVICE!!

LAINIE IS AMAZING! SHE IS FRIENDLY AND PATIENT. HER CUSTOMER SERVICE SKILLS IS AWESOME!

Lainie was very Nice amd helpful

It is my first time getting my own space for storage and my wife did it for me signing up.she got it all ready for me .she sent me to the site press keypad in and out ,off the car in the car ..been doing it for quite sometime .Then one day ,a friendly staff had a good short conversation with me ,and mention that I can acces the gate for opening with the app ,she helped me out through it ,I was happy for it “no need to get off the car to press keypad.She gave me her name “ and I said “your name sounds like ,”fine lady”and it suits you!and smiled at her before leaving

LAINIE She’s a very nice women very respectful very helpful! Helped me find the perfect space. Thanks again lainie.

Perfect service from Lainie

Lainie is always very pleasant and helpful with a big smile,

LAINIE was amazing!! she made sure to make sure we liked our unit! she was nice and very very helpful!! I reccomend 100%

Lainie is a very nice person. Very helpful! She took her time to help us and transfer our car storage unit.

I only wish there were dumpsters to throw your trash away once you clean out.

LAINIE WAS AMAZING! She needs to own the place!

Great service

Laine helped me moved my motorcycle to a perfect unit, it was much easier and quicker for more me to get out. I will continue business, here because the service is amazing. Thank you for employing someone who really cares about customer service and support. Hard to find now a days. Keep up the good work! Update* Lainie, helped me out again as I was looking to upgrade my unit and she showed me several spaces that were perfect for my budget, will continue my business here

I have had nothing but great experiences here, Lainie the property manager has been wonderful, she genuinely cares about her customers and has made sure we are taken care of. Definitely recommend this location!

Lainie was very friendly and helpful! I came in asking about future storage plans, and Lainie had answers for all my questions. 5 x 5 is on sale this week, im headed over today ! the new app is real nice, thanks Lanine!

Lainie was very helpful and friendly and answered all my questions about my future storage needs Highly recommend!

Customer for over 4 years with Public Storage. I have not had any problems at this location ever. The property is clean & safe & we also love the touchless entry. I have to say that Lainie has been the best manager I have dealt with by far. Her customer service is amazing she is always quick to answer any questions and help out. In all my years I never had such a nice manager at public storage. Lainie is always perky and in a good mood and goes out of her way to say hello and get to know you. A first for me at any Public Storage.

Lainie was great very happy and nice with excellent customer service skills I recommend a bonus for her

Staff member, Lainie, easy to work with, very accommodating, great personality. Property is clean and secure.

Wonderful to work with! The property manager Lainie was kind, down to earth, and very accommodating. Facility was very clean and well kept. So grateful to know that my personal belongings were safe and protected while there. Thank you so much!

After me and my children were kicked out... I had to find a place to store the only things I could savage. I went here looking for a small but big enough storage for the little things I could. I came here and Lainie was so helpful and cheerful it made my horrible day temporarily hopeful. Seeing Lainie smile and show me all units that was available and within my budget, I didn’t have a lot because I truly didn’t know where me and my babies were headed to. But the units she showed me was to small and the bigger ones was out of my budget. We went back to the office, she tried everything in her powers to help me but nothing was available in my budget so she checked the other place and booked a reservation for me. Lainie is A1 in customer service, thank God for her in my gloomed moment!!!

Stopped in to ask about future storage for my Motorcycle and Lainie was friendly and helpful I will for sure be renting from her when I get my Harley

Lainie is simply amazing!! She is a blast to talk to and went above and beyond in my check in. Happy that we chose this PS location!

Lainie very kinda lady, helped me thru the erental. Answered all my questions, would highly recommend.

Lainie is doing a great job , really helpfull. 10 stars for her.

Lainie was amazing! Best customer service!

Lainie was very helpful and friendly, she explained everything wonderfully , fantastic customer service

Moving cross country is never easy, esp when unknown storage is an issue. I read a LOT of reviews & the raves about Lainie and Public Storage & how easy she made what can be a tough chore for people convinced me to choose this facility. I could not be happier! The reviews are all true. First, it is close to my new home, but also when I called to make my reservation she explained *everything* so simply! There are so many details to worry about, but she cleared that fog & eased all of that off my mind up front. The day I came to "move in", I needed some changes made but it was a breeze, which was an unexpected joy. I was a bit lost & exhausted, so she took me over to my unit, which was clean & perfect for my needs. She is helpful, friendly and extremely professional. Making this process fun is not easy, but she made it seem that way! I hope you have as good an experience. 😊

Lainie was amazing!!! She’s nice energetic knows how to help. Really do recommend this location. Very helpful. Helped download the app and when through everything to make sure we understood the app.

Lainie was amazing! Very friendly and helpful, I tend to use storage often and will also recommend PS to other businesses and friends thanks to the great customer service

LAINIE AMAZING CUSTOMER SERVICE! Very helpful! Very well explained everything!

A really good service and the nicest employee In there Lanie🙌, I actually feel like coming back haha, but thanks to Lanie for being really friendly, funny and respectful employee.

Lainie she is so nice she always smile and so helpful she loves what’s she’s doing thanks so much for your help

Best service. LAINIE the Front desk worker is so kind and give me the best service ever I have experienced. I will use this location long time, even my home is locate at Chicago downtown. Go there to talk, it's the best service self storage.

Always great service and very helpful! If I would need a storage unit again I would definitely go here again.

Lainie was extremely helpful. Great customer service A+ Thanks Lainie :) Syed

This place is the best public storage ever Theresa Aguilera helped me get a storage unit that I am very happy with I'm a very picky customer and she was more than patient with me.

The people who run this facility are very kind and accommodating. I had the pleasure of speaking lainie both on the phone and in person and I have to say she's one of the nicest people I've ever met. The owner is awesome as well. I highly recommend this place for your storage needs.

Today I met Laine at front desk she was very helpful. Have always appreciated talking with her. So glad it is always clean. Have been a customer for years.

Lainie was fantastic she was extremely helpful, happy and I just love her energy I’ll give her 10 stars if I could :) thank you Lainie

I was very impressed by the service i recied from lainie she is a very nice person n helped me with all my problems thak you

Customer service Laine, she is very attentive, knowledgeable and customer friendly and does a great job.

Lainie was absolutely perfect! She took care of us from move-in, to move-out. She cares for all of her customers, and was a joy to work with. Definitely recommend this location!

Lainie is a very nice. And customer service is good

Lainie!! she is a very nice, so friendly and lovable person, she is sweet, she help me with everything ❤💕, thanks a lot

Lainea is very helpful and a very nice person to deal with

I’m here at the facility currently. I met with a woman named Lanie. I believe she’s the manager. After having previously horrible experiences with this company and some of its employees in the past. I can honestly say I was shocked at how enormously helpful the staff is at this location. Lanie gave me a hand drawn map before personally giving me a tour of the facility. The parking lot and storage unit I was shown were impeccable (the last location was filthy with gaping pot holes and rat droppings in the unit I was rented. I will definitely be reserving a unit by end of day once I decide what size. And I can already tell that moving in tomorrow on my day off will go smoothly (some guy... Dave I think? At my last location was never available. Particularly when the gate wasn’t operational. And his solution was to leave it wide open???? ). Honestly I never wanted anything to do with this company but after two recommendations from my boss and neighbor regarding Lanie and this location. My worries have been put to rest. I look forward to finally experiencing a functioning relationship as a customer for many years to come!

Lainie is great! Always positive upbeat and helpful. She makes it a pleasure to stop in the office. She is always willing to help!

Laine. Es una persona muy Profesional ke me ayudo mucho!! Y muy amable .. les rekomiendo ke busken este lugar . Aparte un precio muy komodo me gusto mucho su servicio

To start, the manager Lainie loves her job. It makes your day when you get a chance to deal with an upbeat lady that genuinely cares about her clients. Lainie's help with recommendations on the unit size all the way to helping with the phone application for gate entry. Storage area is easy in and out.

Lainie was super helpful with helping me pick out the right size and location for my rental as I am new to the area. She was referred to me by a friend and I couldn't be happier with the Customer service she provided.

Lainie is the BOMB.COM! She is super duper helpful & made my storage finding super smooth. All my questions were answered & felt understood!

Place close to my house, excellent service.Lainie is very helpful and nice personality.

Lanie helped with the best unit at the best price!! Bravo

Thank you Lainie for your excellent customer service!! Her bubbly, positive attitude really made a tough situation easier to handle! Thanks again for going above and beyond to make our experience a pleasant one

Lainie helped me set up my auto pay and set up my Public storage app! Great customer service! Super friendly! Lainie rocks! 🤟

Adam was very helpful with the rental process of my unit! Storage unit is very well kept! The mobile app is amazing, you can open the gate without getting out of your vehicle. Very satisfied with my experience! Thank you again Adam!

I recently noticed my storage fees increased significantly so I called and talked to Lainie, the property manager. She's the one who always waves at me whenever I enter to access my unit. Lainie was very friendly and helpful, promising to inquire into the issue. True to her word, she got back to me quickly with the great news that my fees would be corrected to a normal rate. I can't thank her enough. If you're in this area and looking for a storage unit, look no further. With staff on board like Lainie, you'll be glad you did.

Good experience. Little bit confused on the insurance part and mendetory of it. But at the end it was all well. Confused due to lack of human contact- corona and all the crazy stuff around it strip the customer service and all human interaction to bare minimum. Other than that the online checking was ok.

Great costumer service from Lainie She rocks! Very helpful

The associate Lainie, was very professional, exceptional explanations on the terms and conditions. And she took us to our storage in the cold. Amazing experience!!

Laine helped me get set up and has been a terrific representative of Public Storage for the course of my move. Highly recommended

Great help from Lainie, awesome person with fantastic customer service!! Thank you!

Thank you Lainie for great costumer service. Your a great person to work with and very friendly. This place highly recommend. 5 stars

Lainie was very friendly and got me a great space that was perfect for my needs

Very nice costumer service from Lainie.... she is so helpful and always with a good attitude to help out costumers ... she’s the best

Lainie was great! Super nice and helpful!

David was very helpful with my rental everything went pretty fast

Lainie was very helpful and knowledgeable, great customer service!

I just want to give a HUGE thank you to the team at Public Storage in Arlington Heights on Algonquin Road, especially Laney. We had a situation where a moving company had lost our stuff after storing it, let the unit go delinquent, and our stuff was going to be auctioned off. The staff recognized that the items were household goods and they managed to find a paper in the unit that had our information on it. They reached out to us and allowed us time to fly out and and get our things. We hadn't heard a thing from the moving company for months, but Public Storage, an complete stranger to the situation, was compassionate and empathetic and did what was right. If you have the chance to utilize this company, you can't go wrong. Your stuff will be safe!

Lainie is "Awesome, her disposition and mannerisms and knowledge of Public Storage shows that you have a # 1 employee on your team. Thank You Lainie. Jackie Johnson

Even though my locker is in Schaumburg, I go to this location to pay my bill. Lainie is an absolute joy to be around!! She's engaging, funny and competent. She will take care of you and tell jokes at the same time. She knows what she's doing and will make you laugh all at once.

The new property manager Lainie is awesome, great customer service.

Best customer service never had before!! LAINIE was amazing, very helpful and nice, very recommended place to store your stuff.

Rented a storage recently. Lainie is awesome. She helped me to chose the right one, went with me through all the process.

My Experience Here Was Easy Breezy. David Was Very Kind. I’ve Never Rented A Storage Space Before So He Made My Experience Nice && Simple. I Would Definitely Recommend To Other For Sure. Way To Go David.! Thank You For Everything.

Laine is a good and professional on what she does god bless her with health and work

Lainie did a great job! Very helpful!

Laini was extremely helpful and courteous. Service well beyond expectations

Thanks to David for a quick account set up and unit. Great staff and very friendly.

Kind, courteous, and professional. I was greeted quickly by Leinea (might have misspelled that sorry) and she was very sweet and helpful. Called and left a message in concern after a bad storm. She returned my phone call that morning after she did a inspection of the premises and was a joy to interact with. Great customer service.

Mrs. Lainie helped me over phone one day, we talked like we were friends. She solved the problem and told me to stop by or call if I had any more issues. She was very nice and helpful...she's a keeper!!!

Easy to reach, simple and good. Not very cheap!

I am happy to say how fantastically fantastic shelia and laine are thanks!!!! storage

Lainie is very pleasant and helpful.

I recently moved to the area and needed some small storage for some travel luggages. I went to the office on Arlington Heights and I was helped by Mrs. Lainie. She was fun and very helpful. 5 stars customer service.

Shela Laily helped me out with an awesome unit at a very reasonable price! If you have any issues, please reach out to her, she'll definitely help and make your storage experience go very smoothly!

Lawrie was friendly and very helpful! Also fella helping with the lock replacement,quick and skilled. Good experiece

Thank you Lainie for your excellent customer service!! Her bubbly, positive attitude really made a tough situation easier to handle! Thanks again for going above and beyond to make our experience a pleasant one☺️☺️

Lainie was very accomodating and was extremely friendly. You feel like you are part of a community. I would recommend this facility highly.

Lainie was very helpful and friendly ,great service

Good people Lainie was very good.

I have been using this facility for over 2 years. Very clean, great prices and all the staff is friendly when I stop by to make my payments. Ms. Debra, always greets me with a smile and a friendly hello. And I always laugh and say Ms Debra your badge is upside down again. Great service Ms Debra.

Good service and nice place 👍

Theresa was very welcoming and helpful. She helped me to choose the right space for what I needed. She very informative and thankful for my business.

Great staff on hand. Debra was very nice and brightened up my day by making me laugh. 5 star service.

Ariadne was super friendly and helpful and handled our rental efficiently and with excellent customer service.

I was having trouble with my lock in my storage unit and Theresa did an amazing job helping me until one worked she is amazing you guys need to check out this place. The customer service was amazing

Theresa and arianne where awesome and very helpful on getting me my storage and it was fast go visit them to get ur storage units

This location is one of my best location. Arianne; truly gave me the best help I can ask for plus some in little time. Great pricing. Made my move easy and fast

Theresa was fantastic. Quick and easy.

first time going to this location and my experiance there was great arianne was wondeful She’s very amazing with the knowledge of the space units and very fast as she performs and I appreciate all the great help I received ..

Theresa was very polite, pleasant and very knowledgeable. I went in a few times to ask different questions and not once did she get upset but offered suggestions. Great customer service skills

Pésimo lugar...Hace tiempo tome un stores y me rompieron el candado,robaron cosas y NADIE....Se hizo responsable y nunca recibí un pago por las pérdidas ocurridas en ese lugar...

Theresa is always nice and helpful she even went and put a lock on my unit since I forgot to

The employees are friendly and provide great customer service. The employees get straight to the point with the rates. Easy process.

Theresa is amazing!!! She had a smile on her face and was very helpful with helping me set up my online account to pay my bills. Great location great people.

Friendly and heloful staff and management. Reasonable prices.

Debra and Tyler were great professional very helpful and very knowledgeable and great helper solved everything for me great people thank for help

Debra was so nice and welcoming! She made our move in easy. She was very friendly and really funny. Thanks Debra!!!

Very friendly staff, Debra is the best, doing her’s job great, good location and prices.

Debra and Tyler nice people to help customers to understand without hesitation. Hopefully, it will stay always like this way :) Thank you!

Hannah is the best!!

Hana was a great help and very friendly, fantastic service and good personality thank you so much again

I went to this Public Storage and the two women that were in the office was awesome they were friendly laughing just downright good people I thank you for your help and kindness Arianne & Debra keep up the good work

i just moved from michigan and i need to have storage to my staff temporary hana she help me to choose the perfect size for my staff thank you so much for your service

Hana Thank you so much for your customer service You’ve been so kind to me and you give me exactly what I need thank you again 👍👍

Great place to do business with friendly staff . Hana is Dope !!!!

I came in yesterday to find a storage unit for my old furniture with no insight on storage spaces Arianne was very helpful she had a lot of knowledge about the storage space sizes and prices she was able to accommodate me very well also with great customer service

Hana was very helpful and responsive in getting me set-up with 2 units that I needed immediately. Fast, freindly sign up process. Nice storage property and units.

our family was very happy with yout facility, we had just arrived few hours from denver Colorado. we experienced great professional service , especialy with the property manager hana. she guided us with all the details in renting a 5x5 storage space. i would definitely recommend this facilty to friends and family.

Great service! And they give you a great discount if it’s your first time!

i came to inquire a storage space and i was helped by this wonderful lady Arianne she was very professional and obliging

Arianne and Debra are a blast. They got me set up with a new gate code today and we shared some laughs. Place always has good service

Simmon and Hana both are really very nice people and explain me each and everything I really appreciate it

I came in Stressing about finding a storage space for my left over belongings while moving into my new apartment. But Arianne helped me get everything done in no time! Highly recommend her ... Great customer Service!

Debra and arianne it's a pleasure to talk to them good cunstumer service aways leave with a smile on my face I'm happy to rent here at this location.

The whole experience was fantastic. Hana was top notch .

Thank you Hana for your service you are professional in every way thank you for explaining to me how it runs your service

Great location and excellent service. Thank you Hana

Hana has a very good relationship with her clients. she made our visit to the office very easy. She is very friendly and helpful. Thank you for your excellent service.

Very kind and helpful service from Arianne! Thank you!

Debra helped us with all our questions and helped to open the door as well! Had our storage here safe for past 2 years!

Helpful, courteous, accommodating, friendly. Everything you could ask for!

Debra was personable and helpful. An asset to the organization.

Super Thank YOU Hana for your Amazing customer service. I truly appreciate it !!!!!!!!

I called in for information and the lady Arianne was so nice and helpful and even gave me directions to the facility.

Love this location! Arianne the best very helpful

Awesome service, great location, could be more secure, but definitely recommend

Hana has a very good customer relationship with her clients. she made my visit to the office very easy. Thank you for a wonderful service.

I went to this location to rent a lot and the employees there were really professional specially an employee named Hana, thank you for your help . I'm glad a picked this location to conduct my business.

There were two associates when I went in to rent a unit after reserving online and Arienne (I believe that was her name) was kind and always tried to be helpful. Hana, who seemed to be the senior employee, was terribly rude and even told me I was "making it so difficult" when I asked if they had a lock that was in its original packaging so I could know it was new. I was trying to move in during a slushy snow storm and Arienne went to show me my unit before I moved in. She couldn't open the door so we moved along the aisle until she found one we could open. It was fine for me. When we got back to the office, she couldn't find that unit in her system and Hana came by to advise that unit was $8 more a month and if I wanted it, I would have to pay more than I was quoted. I advised her that is bait and switch and I will not pay more because they couldn't open a door. She offered to take me and my 3-year-old back out in the snow storm to show me another unit of the same size but in the lower price range (apparently because it was further from the front?). I told her I would not walk back out there for this. She said she would go and make sure the door worked. She came back and said it did. Hana never smiled, was not once kind, she made the whole experience awful. If I didn't have my truck full of stuff I absolutely would have left. I will NEVER recommend this place. If Arienne would have been the only person there, this could have been a 5-star experience but Hana just did not seem to care for my business that day.

Ron was a great help finding me the size and space that i need with in my budget.

It's not too often that you get customer service, like we did yesterday. Arianne, at the front desk, was knowledgable and really nice! She made what could have been a difficult transaction very easy. I definitely recommend this Mt. Prospect storgage location, especially because Arianne is connected with it! :)

Jamal and Simon are very helpful and good at their job. Great people!

Ron, the manager at this facility is FANTASTIC! He is always helpful and continually offers easier ways to manage my STORAGE account online. Anytime I have a question, he is very detailed with his responses, which helps greatly! I heard him with other customers ahead of me, and boy, he doesn't miss an opportunity to suggestive sell!! I was in management at Jewel, and it was difficult to get my employees to practice that very same! He needs a raise!! #GORON!!

Great location, great service!

Helpful staff. Monthly fees kind of high.

what is the cost of a five x ten unit

Simon and Ron are very pleasant!

Jamal did a great job.

Jamal was very kind and gave great information and was very explicit when giving directions

I had came in to inquire about renting and Arianne helped me with all the questions and concerns I had about the renting space which was very helpful.

Professional service. Nick was very helpful.

Jamal was very friendly and so helpful in getting us all set! Highly reccomend Public Storage for your storage solutions!

Jamal was awesome and helped alot with the process.

Nice new doors open easily and have built in locks!

Jamal gives great customer service and always makes my visit a pleasure.

Nick was helpful and very knowledgeable about all of the units and costs associated with moving in.

Jamal has great customer service skills and made the move in great.

OMG!!!! Nick was more than helpful and courteous. Great guy.

Jamal has a great personality and makes each visit special.

Nick was great...manager! Thx nick

Ron and Jamal gave me excellent service.

Ron was a great person was very helpful and help me find my proper unit thank you

What sizes are available?

Jamal and Ron have made this a great experience.

Jamal was very helpful!!

Jamal and Ron have top notch customer service, good people to do business with.

Jamal was extremely helpful!

Nick was very helpful in helping my girlfriend and I find a space that would accommodate our needs.. very clean space

Steve and Jamal are great guys real friendly and helpful... Facility is easy accessible and cheap

Good place but poor maintenance outside the storage units

Very quick and accommodating. Nick had me in and out in 10 minutes.

Jamal was very helpful thanks!!

Dennis was a great help

Ron was great

Jamal is the best! He's our hero! 💞

Awesome customer service, see Jamal he's great

Nick was super nice and helpful

Jamal was very friendly and helpful with my move in process.

ron was very helpful he got me the right space that i need

Jamal and Ron are very helpful and have made storing here a great experience.

Great experience! Jamal is very helpful and friendly!! Highly recommend!!

Jamal was great

Very easy process, great rates, and EXCELLENT customer service.. thanks Nick

Excellent service! Got us the perfect unit for our stuff. Nick was great!

Jamal has been outstanding providing customer service.

Jamal was great to work with on getting our unit. He was very service-driven and personable which you don't normally find these days!

Have been a customer for many years. Fantastic staff and always affordable units for my various storage needs.

Ron was very helpful. This was a great experience. Store your stuff with Ron!

Jamal and Ron are awesome. It made my moving smooth and easy. Highly recommended.

Gate almost everyday is open manager is not friendly

Jamal was extremely friendly when I came in to make a payment for a different location. He understood I was in a hurry to make it to work on time and made the transaction very easy and quick.

Nick was quick and helpful. I came recommended from a close friend and plan to do the same should anyone ask me.

Very helpful, friendly and knowledgeable staff. Good rates. Great service.

Great customer service. Jamal took good care of us.

This is one of the better locations that I have used also Jamal was very helpful when I needed to upgrade my units and he always provides great customer service wherever I need additional supplies.

Jamal helped direct us in finding the storage space that we needed and made sure that we had all the information for our rental concerns. He was very efficient and answered all of our questions! I would recommend this place to any friends.

Not bad more security

I love him...Truly,Madly,Deeply

Jamal, the manager, is top of the line!

Jamal took a good care of us!!!

Great service! Jamal was awesome

Really great place. Jamal was really nice and so helpful

Ron and Jamal are very helpful.

Wonderful staff, Ron and Jamal helped me .... nice service. Thanks

Jamal is awesome. He understands customer service and my concept of what I needed and he accomplished it.

Jamal...Super nice guy!! Took care of me super quick...I was in a big rush..and he was thorough and explained everything! Thank you :) :)

Great service!!

Ron was a great help with finding me a space that will work for me

Jamal really made my experience great. He is knowledgeable and helpful when explaining all the details and paperwork etc. Would recommend this location to all my friends looking for a temporary place for storage. Very convenient access to/from I90 from Arlington Heights Road, also.

Jamal was very helpful! You can really tell he cares about his customers.

Jamal is professional, polite, and a conscientious customer service representative. I highly recommend this location, based on his expertise to make the transaction seamlessly effortless.

Jamal was very helpful and professional . Thanks alot :-)

I'm giving this 1 star because the manager Jamal has HORRIBLE customer service. I signed up during the promo "get the first month for $25" and I was confirming with him my total. He told me my total wasn't going to be $25. Didn't even try to explain, I had to ask why and he said because of the insurance HAD to take and the lock I HAD to purchase. I informed him that I have insurance on my property already and have a lock provided. As soon as he heard he wasn't making a commission off of me his attitude completely changed. He was completely disregarded of any questions I had. I was storing a jet ski and he refused to give my contract until I proved I owned it and that it wasn't stolen which I understand but the way he said it made me feel like scum, like he didn't believe I would own it and that it had to be stolen. But of course he charges my card before giving me this information. Didn't have the option to refuse the storage unit after hearing this information. He was trying to be slick. Bet he was surprised when I came back 15 minutes later with my registration papers. He wouldn't take the time out of his busy day (playing music, snacking and on the Internet) to explain the papers I was signing. I had to ask what I was signing. He is completely unprofessional and doesn't have the right to treat people the way he treated me.

Jamal is a highly informative and very helpful employee. Thank you so much for everything .

Jamal was very helpful with helping us decide what size storage unit to rent. We were in and out rather quickly.

The process was really easy and quick to go through. Paula was really nice and helpful. She was also polite and didn't mind when we didn't understand some things. I would definately come again and if possible, would prefer to have her help us.

Renee is very friendly and helpful, made the whole process smooth and painless. Service was great!!

Jamal was awesome. Great customer service

Jamal was very helpful and help me out with a previous issue that is going to be resolved

Great service and help from Jamal!!!

Jamal did a great job getting us into the unit on our first day. Great facility.

Jamal is a great guy great costumer service and an all around great guy Very knowledgeable very nice!

Jen is always so nice when i pay my bill

I am going to move my stuff as soon as the weather is better. Was suppose to get first month free, didn't. Jacked up the rates for nothing because I checked around and they have some of the highest in the area.

Jamal has exceptional customer service. Does his best to make sure that all of the questions are answered to the best of his ability.

Jamal was very helpful and got us the storage unit that best fit our needs

Jamal has very good customer service and very friendly

Came in to get some information. The girl I spoke with (Jen I think) was very helpful, friendly, and knowledgeable. Would recommend to friends

Jennifer did a great job in helping me with my needs. She was courteous and kind.

Jamal's customer service skills are always exceptional and it is always a pleasure to deal with him. He does his best to handle things in a professional and timely fashion.

Jen was awsome!

I echo another review with a very similar experience. I had stored an entire apartment worth of belonging here for 2.5 years. I recently moved my belongings out and discovered quite a bit of damage. I had put down a tarp that covered the entire floor when I had moved in. Apparently that was not enough. There was black mold on much of my belongings, boxes rotted out from the bottom. Apparently there had been flooding in the unit several times, and I had never been informed. One large, expensive couch was completely ruined. When I had removed the tarp upon cleaning out the unit, there was standing water under it on the entire floor. Apparently the floor does not angle towards the door. Instead, it acted like a bowl and trapped flood water in the unit. To top it all off, a little over a year ago my unit was broken into (along with approx. 7 other units in one night). They had notified me with a phone call and asked that I show up at their office to pick up a new key and lock. I stopped by a week later when I could make time (I lived an hour away) and when I arrived they had still not repaired the busted lock and did not have the replacement ready. I had to come back A SECOND time a week later to pick up my new key and sign off on it. I was not compensated for my time, and I had not done anything wrong! Funny that the facility closes at 9pm, which was an inconvenience a few times due to my distance from the unit. Obviously others are able to access it after 9pm. Maybe it should have a few security cameras and night security? And also allow people to access their belongings past 9pm. Also, the few times that I called the office over the years, on a few occasions I had left messages and had never received a call back. To summarize, they do not maintain the integrity of their storage units, their facility is not secure, it is poorly managed, and to top it all off, rent went up almost 20% a year. I would recommend finding another solution for your storage needs.