Public Storage Self-Storage Units at 475 Horton Drive, Roswell, GA

If it wasn't for an employee named Angela I would rate the customer service a big 0

Property was very clean and kept up. Missy helped me find the right space.

Thank you for the good service

The property is very clean! Missy was very helpful in assisting with the door code and was a pleasure to talk to!

Nice secure clean property. Missy was very helpful with showing the units and explaining procedure and security.

Thank you Missy for helping me today. Those cars from the car lot were blocking me from exiting. That is a terrible set up. Again thank you for your help.

Good auction prop Janice

Good auction prop

Good job ladies

Ms Angela was so help fully I give 5 stars nice customer service I really recommend this place to everyone

Creapy

Great service from Angela today. Very helpful.

THANK YOU Public Storage for hiring exceptional customer service reps. Vita deserves ***** every one of these five stars. I Tanya Whitfield have been a customer at your Horton location for five years. Vita’s customer service is superb. She’s professional, courteous, and genuinely a beautiful person. When she’s on the grounds cleaning she acknowledge your presence. I recently lost my job and could no longer afford both units I was renting. Vita’s understanding of my emergency vacate was heartfelt. She immediately contacted her superiors and was able to rectify the situation giving this stressful customer peace of mind. It’s a beautiful thing, witnessing someone care enough to go the extra mile to help you in your time of need. Nothing less than outstanding service. Services like these definitely contributes to PUBLIC STORAGE success. Again, thank you for hiring exceptional representatives like Vita. Sincerely, Tanya Whitfield a loyal customer Professional, friendly, courteous, and great location. I feel my belongings are safe here. I’ve been here a year and absolutely love it! Thank you, PUBLIC STORAGE.*

Lea was super healthy and amazing. She was able to help navigate the Kiosk in the Roswell, GA location.

I had the pleasure of experiencing exceptional customer service from Ms Vita at the Horton location. I was scheduled to vacate my space today and she had was very helpful. Ms Vita’s professionalism and efficiency were evident throughout the entire process. Beyond her competence in rental logistics,Her friendly demeanor and willingness to go above and beyond truly set her apart. Overall, my experience with Ms Vita was nothing short of outstanding. Her exemplary customer service exceeded my expectations and contributed significantly to a memorable and enjoyable experience renting with public storage. I would not hesitate to recommend Her and this space rental location to anyone in need of reliable and exceptional service. Thank you Ms Vita, for your professionalism, dedication, and genuine care for your customers. Sam.

Está seguro y lugar muy cuidado

I went there to move into a bigger space within the location, a dilemma occurred and caused the need of management attention as Ms.Vita saw I was in distress. Ms.Vita made the interaction extremely pleasant and took care of all my concerns. Thus, making me one satisfied customer of Public Storage. Exemplary Service Ms.Vita, Thank You!

Good jon lafies

Excellent service and outstanding staff. Latoya is a total expert.

Thank you Ms. Vita for helping me. I really appreciate you.

Ms. Vita today was beyond helpful , full of wisdom & understanding, she was very communicative & just a huge relief of help in the time of need . I 100% recommend if you come to this location to ask and talk to Ms. Vita if you would like any help . Thank you for such a wonderful & easy experience!!! I was a little upset when I arrived and out of nowhere Ms. Vita appeared and took all worry or stress from me thank you pubic storage for allowing Ms. Vita to be here to assist and go beyond to accommodate me

Vita, thank you so much for making this process smooth as can be, never been to a storage place that had customer service like this!

Ms. Vita was extremely helpful, professional, and friendly. She helped me switch units because the one I was assigned did not work well for me. I am a first time customer of public storage and my experience has been great thanks to Ms. Vita.

Carolyn was very helpful to me today

Great first time experience!!!!

Awesome staff!

Vita is the staff member I met when I went to my storage space. She was VERY helpful, kind, and prompt to handle any questions and requests I had, and she made me feel like I can really count on Public Storage in Roswell. Also, the prices are great.

Amazing staff. Very friendly quick and easy with handling paper work .

It’s a blessing to have Ms. Vita there always positive and here to help.

Ide love to give 1 star for the months the gate has been left open but a change in management to Vita has saved this place and I feel my stored goods are safe again. Thanks Vita!

First time here and the women in the office are amazing really helpful and nice to have a conversation with make it so much easier to deal with

Great costume service for Ms Carolyn

Very friendly staff. Mrs.Vita and Mrs.Donna was very nice. Am very happy I chose this location. Thank you again and GOD bless…

Miss vita was a tremendous help in my experience with public storage. Thanks alot.

Great customer service had some issues with gate and storage shed with my 82 year old mother in the heat. Donna and Stephanie saved the day… outstanding service!

Unstaffed location, impossible to get any customer service. Make it very difficult to even see your charges - basically a place that just tries to nickel and dime you

chips prices, excellent service

Several issues. I reserved a space online only to show up with people to help, and my space was not available. Called 3 numbers as there is no one on site. It says call number on door to speak to property manager. The number was a general number that an agent answered from some other state. I stood there for 45 mins at the kiosk and then an agent popped up on screen to help me find a space because mine was no longer available. I had to accept another unit which was NOT climate controlled just so I could get my truck unloaded. Then, I already have a public storage lock, but they want to charge me for my lock. In order for me to get a refund, I need to call and they will find another location somewhere where I can return it. I have rented a public storage in years past and never any problems. This has been a terrible experience at Horton Dr.

Small site. It was okay. I didn't have a problem with bugs or anything. The issue is, they now have a kiosk. You can't speak to an actual person unless you catch them outside. I called to move my storage unit to a different size, once you hit the button to speak to someone, it took me right back to the prompts again. I drove up there, the kiosk has a feature to call to get a live person to come out. It never rang. No one came. I reserved another unit online to switch to. There is not a feature to switch your storage, only to reserve a new one. They charge another lock and administrative fee. I finally saw a Manager outside. Told him what I was trying to do and what the online site was trying to charge me. He stated I had to pay another lock fee because everything is now automated and they need to know that I have a lock... what?? I'm already renting here so I have to already have a lock.. I moved my storage across the street because of the lack of live help. Tthe Manager stated," they've had a few people come from public storage to them over the past few months. They are also almost at full capacity now and they are bigger site than the public storage site... If everything is going automated, make sure it's customer friendly... you guys will be losing a lot of customers.

GOD thank you for all of your blessings!

Renting a storage with this place is so easy and convenient! I really appreciate the convenience and their great customer service.

Rent will increase significantly after a few months... Beware! Also, the car dealership next door regularly parks cars in the road and right next to the gate, which can make it tricky to get in and out, especially with a trailer.

Worst place ever

They obstruct cars at the entrance and they don't say anything and I pay the monthly fee put a sign not to obstruct the entrance, please

The people are pretty nice here. But one thing I don't like is needing someone to cut a lock and it don't happen, not even after a few weeks.