Public Storage Self-Storage Units at 475 Horton Drive, Roswell, GA

Several issues. I reserved a space online only to show up with people to help, and my space was not available. Called 3 numbers as there is no one on site. It says call number on door to speak to property manager. The number was a general number that an agent answered from some other state. I stood there for 45 mins at the kiosk and then an agent popped up on screen to help me find a space because mine was no longer available. I had to accept another unit which was NOT climate controlled just so I could get my truck unloaded. Then, I already have a public storage lock, but they want to charge me for my lock. In order for me to get a refund, I need to call and they will find another location somewhere where I can return it. I have rented a public storage in years past and never any problems. This has been a terrible experience at Horton Dr.

Small site. It was okay. I didn't have a problem with bugs or anything. The issue is, they now have a kiosk. You can't speak to an actual person unless you catch them outside. I called to move my storage unit to a different size, once you hit the button to speak to someone, it took me right back to the prompts again. I drove up there, the kiosk has a feature to call to get a live person to come out. It never rang. No one came. I reserved another unit online to switch to. There is not a feature to switch your storage, only to reserve a new one. They charge another lock and administrative fee. I finally saw a Manager outside. Told him what I was trying to do and what the online site was trying to charge me. He stated I had to pay another lock fee because everything is now automated and they need to know that I have a lock... what?? I'm already renting here so I have to already have a lock.. I moved my storage across the street because of the lack of live help. Tthe Manager stated," they've had a few people come from public storage to them over the past few months. They are also almost at full capacity now and they are bigger site than the public storage site... If everything is going automated, make sure it's customer friendly... you guys will be losing a lot of customers.

GOD thank you for all of your blessings!

Renting a storage with this place is so easy and convenient! I really appreciate the convenience and their great customer service.

Rent will increase significantly after a few months... Beware! Also, the car dealership next door regularly parks cars in the road and right next to the gate, which can make it tricky to get in and out, especially with a trailer.

Worst place ever

They obstruct cars at the entrance and they don't say anything and I pay the monthly fee put a sign not to obstruct the entrance, please

The people are pretty nice here. But one thing I don't like is needing someone to cut a lock and it don't happen, not even after a few weeks.

좋아요

Ron was awesome! Def helped me out!

Fantastic customer service!

The manager is named Ron and he's the best! He returns your phone calls very promptly and he works hard to make sure you are satisfied with the size of your Unit & that it meets your needs! He also helps you think through the process of choosing a unit 4 your needs because belueve me, it can be overwhelming! When you're moving and trying to figure out what can fit in a storage unit it can get confusing. Seeing the unit is different than just intellectually acknowledging #'s & sizes! Ron is very kind with a great attitude, very accommodating and ge has a great broadcasters voice! Maybe he should be in broadcasting too! Check out Horton Dr location off Alpharetta hwy, Roswell where Ron runs the P.S., you will have a much better experience than anywhere else! P. REMY-BALLAD, ROSWELL,GA

Excellent atention

I have multiple units here, facility is clean, accessable, well lit and secure! I love this location!

Ron was very friendly and professional and made the whole process simple and easy! ☺️

Josh is great I love his customer service.

Stop by today to get a Storage unit and everybody working at Public Storage was really helpful. Very happy with their service and would definitely recommend it to anyone looking for a storage site.

Wish they would stop going up on rent and give an option to pay in advanced for a discount. Shop around, they go up on rent to often

Ron is the absolute best human being you could ask to assist you. He went above and beyond what I came in for. His professional, helpful and pleasant demeanor should be a model for all companies to follow. Miss Donna was also a pleasure and helpful with showing their contactless gate access via App. Great job Roswell Public storage! 20 stars!

I had a pleasant experience renting at this Public Storage location. Ron was very helpful and perfect at giving me customer service. He wen beyond expectations to satisfy my needs.

Ask for Josh he was great and helpful smooth transaction ...

Ron and lashanda are great. Super friendly. They were able to walk us around to the storage property. Have not been here long. Will update at end of time

Had a no step locker and the dolly made it light work!

I was not pleased at all with this location. I stored a classic car here for maybe 6 months and every time I came by to check on it, there was bug debris all over it and inside the car. I brought it to the attention of staff and their response was that they are not liable and suggest putting a cover over the car. That is not an acceptable response. The worst thing you can do to a classic car is to put a cover of it because condensation will rust out the car. I have stored this vehicle at other storage facilities and have never had a problem.

Great guys, Ron was very helpful.

Lashanda is amazing and so helpful! They’ve always taken good and prompt care of me. Definitely recommend!

Lashanda was super helpful and made the move in easy and a success. Thanks!!

Ron helped us select the perfect unit when we needed more space. He was kind and helpful with recommendations. The process to reserve and move in was so simple.

Do you have RV storage?

Totalmente seguro y confiable

Great service

Ron and Lashanda were extremely helpful upon my moveout and if I ever need to return to this company, they would be the reason why. Please hire more employees like them.

Josh is amazing! Knowledgeable and very kind.

Very helpful

Professional, friendly, courteous, and great location. I feel my belongings are safe here. I’ve been here a year and absolutely love it! Thank you, PUBLIC STORAGE.*

Rosemary is a great pearson... she helped me out all the way.....I really appreciate her here

Kathy was great on the phone with me! Helped me find the unit just right for location size and price!

Kathy, thank you for assisting me--even though I rented from another location.

Bernadette made the process so easy. She drove me to look at several of the units to look at before selecting. Great customer service.

Bueno

Kathy and Bernadette are so lovely pretty good attention from you! Thanks so much! 🙏🏻

The staff is very nice and considerate

Ms. Kathy was awesome

we need light throughout the complex 😈 or in my storage I don't have. In this too they don't care about us he only want the money $150 every month

Great service from Mr Lu and Jos excellent very professional and knowledgeable

Josh And Lu great JOB with the assistant today. Being patient & professional is key keep up the great work!!!

Berndate waa very helpful

Kathy and Bernadette have amazing customer service! I definitely recommend.

Cuando se Hansen Las subastas?

Kathy was so awesome!! I am so glad that I took her advice!! She also searched other facilities to find best desk for me.

Lu has been absolutely amazing, from start to finish!! He made an overwhelming time in my life an absolute piece of cake!!!! Thank you guys!!! Thank you lu!!!

Lu great attention and serves.

Miels is great and friendly

Excellent service, they are always willing to help, so recommended.

Kathy help me to get low price

Good place

They service our business. Amazing customer service. They’re helpful friendly and provided the quickest help.

Lewis was great and super professional.

The staff Kathy and Bernadette were amazing helpful and kind

Wow! What great customer service I have Experienced here! Bernadette was very sweet, personable & knowledgeable! Kathy also was so willing to help out as well! What a great team they are together!

Nice Property! Kathy is amazing!!

The young lady was very helpful very knowledgeable on the process of storing my item will refer this place for sure

Bernadette was amazing!!!

Great service!

Kathy accommodated us with their great summer deal and gave us an informational tour as well as their products they had to offer! Thank you again Kathy!!

Great place to store your stuff at. Very friendly staff. Mr. Knox was extremely helpful and so nice! Super easy, no hassle move out process that doesn’t require 30 days notice or any written statement on your end. So nice!!

I can't fully express what an exceptional person, Lu, is to work with. I feel as though I am at home and safe with every experience.

I loved this place , easy access, convenient location, please ask for Kathy, she is incredible.

Lu was great!!!

Kathy was extremely helpful and responsive in setting up our new account. I very much appreciated the attentive service!

Mr. Lu was very helpful and friendly. He helped me to find the perfect unit for my furniture. Mr. Lu delivered great customer service. Thank you.

Mr Lu was a great help

Kathy is a pleasure to do business with and I received great service.

Nice location.

Kathy and jannet are wonderful

Like this location. Thank you

Nivel good plce

The customer service is great and friendly. Nice place to rent a space!

It was a great experience.

Perfect Location

Remarkable service to get us started with storage!!

Very friendly customer service and always helpful will anything questions or concerns

Very nice place to do business with

they are helping me thanks

Kathy was responsive and helpful, she followed up with me every day to make sure I don’t lose the space, and she was patient enough until I find the time to go in.

Nice place and friendly staff

Good place to go to.

Good place good service

It’s nice here

I went in on the $1.00 move special. They also charge $24.00 for an administrative fee. We get there just before 2pm. I had to pick my son up at 2:45p. It took me 40 minutes to rent the the space. Too many attempts to upsell especially when I told her upfront that i wanted no extras and I had to pick my son up. She proceeds in an attempt to sell me extras, (damp rid, mattress covers, tape...), and then told me that it was mandatory that i purchased their insurance....oh really?! I don't think so. I told her i had my own homeowner's insurance that would cover the contents. They did make me purchase a $19.00 lock or she couldn't give me immediate access to the unit, even though we had already paid for it. I was extremely pressed for time so i purchased it. The attendant was nice, i just didn't like being delayed with all the extra garbage. Oh! I was 20 mins late picking up my son.

So happy to meet with JaCara today!! She was so patience with me and walked me around the facilities and even double back when I needed to. She was very informative and answered all of my questions. I am going to feel safe to store my items at the Public Storage!! Thank you to both JaCara and Kathy!! THEY WERE GREAT!!

Jacara & Kathy was AMAZING! Very helpful, informative, and patient. Make sure you purchase a bag of “Damp Check”. It’s TOTALLY worth it!! Your furniture will thank you for it!!!

Chandra and Kathy were great! Awesome prices and very professional! They were extremely sweet and polite!!!

This is better than the last place.

Good place.

Chandra was absolutely wonderful. I came in late and she went out of her way to make sure I left happy. Moving is stressful, Chandra is sweetness

Chandra was amazing ! Made my moving experience much better! Thanks for your smile !

Kathy and prop are great

Miss. Kathy was very knowledgeable about their products. I was able to purchase the perfect amount of moving supplies!

Justin was awesome! He helped me find the right size unit, processed my rental quickly, and was extremely courteous. It was the way you want a rental experience to be. I was very pleased!

Great service and attention to customers !!!

Super genial me atendieron bien y me dieron un precio justo. Thanks

Geat services !! Kathy and whole staff was very helpfull !!

Thank

I reserved online, but did not have the space I needed. But the ladies there were so nice and patient to help me out and find another location that well-fitted my needs.

Chandra was awesome

Good customer service! Fast and easy love it.

Wonderful customer service!! Nick and Kathy were very friendly and helpful! They both were also extremely patient with me and answered all of my many questions!

Wonderful customer service!! Kathy was very friendly and helpful! She was extremely patient with me and answered all of my many questions!

Excellent service. Had great help finding merchandise for my move. Nick and Justin were pleasent and quite helpful!

Kathy and Keandria are always helpful when I come to the property.

Cool place! Great service

Nick was fabulous

Great customer service.

Nicholas was very very very helpful. I appreciate his stellar customer service. People like him are rare and I truly wish him the best.

Thanks for the help.

Great customer services

The staff here is great!

Great Service!

What pressure is this to keep a car

Wonderful and cheerful manager.

My key broke off in my lock and Thank-you Josh & Nick for trying & trying to get it out!! Then put a borrowed lock on till I replaced the next day!! Super nice people!

Great group very helpful

The staff at this site is very nice and very helpful. Nick is just a great person, very friendly and offered to assist in any way he can. I had a great experience and would definitely recommend!

Matt is so nice professional and efficient GREAT experience!!

Excellent Customer Service. Kathy and Justin went above and beyond to provide excellent service.

Think Ms.Kathy and Ms.Rosanna for they very special professonial.The severice was 100 % satisfied

Awesome people at this location

Property manager Justin great service

Ms. Kathy, Ms. Rosanna and Josh were more than helpful. Pleasant and warm personalities. The facility is clean.

Awesome Service. Great Prices. Clean Location. Ashley was so helpful and kind. Thank you for proving that great customer service still exist. I will definitely recommend this location to my friends.

Rosanna , Is very professional and extremely helpful ! I look forward to her expertise while I'm renting at public storage ! C

Today i encountered the "BEST" customer service in a very long time. Going into this public storage location, i was greeted by the cutest young lady with the biggest smile "Ashley Jacobs". After asking Ms.Jacobs about the prices of their units. She informed me that she is in training and that she has to ask her manager "Mrs. Kathy" for more info. All the while i was there Ms. Jacobs kept that bright smile on her face. It's very hard to come across good customer service these days. And i just want to thank Public Storage and Mrs. Kathy for hiring a bright smile and a great personality to represent your company.

Awesome!

Got an Online rate at $37.00 and all of the sudden after just 5 months my rate went up. I called and asked why this was being done. The lady who answered said they just do this after 6 months with "random" renters being picked. She said it was in the contract. NO ONE EVER POINTED THAT OUT TO ME AT TIME OF OPENING THE ACCOUNT!! In fact at time of opening the account they were super focused on my having rental insurance and that it covered storage units (which my policy does) and the type of lock I would use. All to get me to spend more money. Garbage! I won't ever use this company again nor will I recommend them to anyone! Cheats and Liars.

Rosanna was AMAZING, VERY HELPFUL AND THOUGHTFUL!!!!!!! BEST CUSTOMER SERVICE I COULD EVER HAVE AND SHE MADE A TOUGH DAY A LITTLE EASIER!! THANK YOU SOOOO MUCH ROSANNA

Good service, very friendly employee🖒

They have great service

We went to check out a storage space we reserved online and Rosanna assisted us. She was friendly, fun and very professional. She treated us like family, making recommendations we hadn't given any thought to. Our moving process is so stressful with finding storage space at a great price being our biggest concern. Thank you Rosanna for helping us I would definitely recommend this location to my friends and family.

Prices vary way to much from location to location... I have to store my items FAR away from my home to get a decent price of $50 per month on a 5x10 unit... The same unit right NEXT to my home charges $110 per month for the same little bitty size unit.. EXACT same dimensions!!... Seriously?? Price gouging should be OUTLAWED!!

Alexis ois great

Rosanna was extremely helpful to us.

Dorick and Kathy great job

Dedrick and Kathy, they were very friendly and helpful! I really recommend this place.

Esta muy bien el servicio con keandria

Dedrick provided us with Awesome service.

Ebony and Cathy were awesome.

Ebony is amazing!

Kathy and Ebony were fantastic!

Great service by property managers Kathy and Emanuel. I came by right before closing time and they were patient and went above and beyond to find me a suitable storage space and get all the paperwork done to get started.

We had an incident where some records boxes fell off our truck as we pulled into the units. The boxes were run over and crushed and papers were scattered across entrance. Kathy and Rosanna saw it happened and rushed out to pick everything up before any records were lost. They immediately called us and by the time we got there it was all cleaned up and waiting for us. Best customer service I have ever received!

Great customer service! The staff was friendly and polite.

Great customer service, very friendly and helpful. Rosanna and Ms. Kathy are the best. Thanks for everything!!!

Mrs. Roseanna, was so helpful and pleasant to talk to.

Dedrick ,Rosanna,and Kathy were very professional and courteous.

The staff is wonderful and friendly they made this as easy as possible and i really aplreciate how kind they were given what a teribke situation i was in.

Ms. Rosanna was very helpful as well as extremely kind. She provided me with well thought information as best to suit my storage need. Thank you Ms. Rosanna for you assistance.

Easy to rent from, friendly staff

This is an awesome location and the employees are some of the best around!!! It would be worth your time to check them out.

Rosanna was extremely helpful. Give that woman a raise!

Very friendly contacted me the day before and day of to ensure that I did not loose my reservation

Great job

Rosanna made a very difficult situation easy. She very kindly guided me thru what size storage unit to rent and which location to choose. Her calm and professional demeanor helped immensely with all the decisions I had to make in a short time. It was a nice surprise to find out that someone lives at the facility. It was also comforting to see how clean and well maintained this location is. Thank you Rosanna!

Rosanna is a godsend! She helped us choose the right unit at a great price! Much thanks!!!

shauna was great. she helped me with all my storage need!!!

The peoples is nice .good attetions

Excellent service, very friendly staff, clean units, love it there, highly recommend it!

Josh was very nice and efficient. He was very friendly and provided me with excellent customer service.

I had an after hours issue and Aleesha helped me with the issue. Great customer service!! Thank you!

Awesome help from Maggie.

I Love this location and Kathy was very Nice & Helpful....

Monica was very friendly, helpful and knowledgeable.

Kathy is greatttttttttt 😘

Great service with Maggie

Kathy Cathy & Latoya have been great in my tine of need, moving is always stressful and I felt at ease and comfortable the entire way, Absolutely Wonderful!

i came in to ask about a locker. i mention that there was a broken glass bottle that shattered in the parkinglot. latoya ran to get a broom and swept it up in the rain. i was impressed with her service even though i didnt rent.

Went by to check units and prices and Kathy was extremely helpful! Property is conveniently located, clean, and inviting. Would use again.

Monica came excellent customer service!!! Per Cesar Lopez

So far my experience has been most positive. Every member of the staff is always so friendly and helpful, so it will be a sad day when I move everything out of my unit. Kiara is certainly a go getter, and I hope she is put on the fast track to the top. WIN!

Kathy was great she helped me find the storage unit I needed

Robert provided us with excellent customer service and I like his beard

my experience at public storage was and still is great they helped me find a perfect unit size suitable for my business and made sure my need were met special thanks to vanessa she went above and beyond to make sure my experience at public storage was a good one kathy also did a great job...... I most definitely will be recommending family and friends to public storage in the future.......

Excellent and Great Customer Service! !!!

Vanessa at this location did a very welcome job for her to be new to the position. Ms. Kathy was very helpful and knowledgeable. They did a great job answering ALL our questions. I loved my experience with them

I experienced a level of professionalism unparalleled by most businesses today.. By far the best in this hemisphere.

I had a great experience here and the workers are wonderful

Thanks for the courteous and prompt service.

A Very polite person .good services from Lisa a very happy person . A very helpfull person , she acomodate us on her best way

This is a wonderful storage facility and wonderful people to deal with. I recommend if you are in need of storage this is the place to go Cathy and Cunningham are wonderful managers to work with

been there several years. Had a problem with the Public Storage lock since I hadn't opened it for a long time. She helped me get it open & gave me a new lock. She was very cheerful & helpful

I leased a unit for 4 years. It was a great experience, I will use them again if the need arises. Kathy was great!!!

Conningham was very sweet and helpful. He showed me around the property and had a very positive attitude the whole time. Thank you for being so sweet

Go when Cunningham or Kathy are working, great associates! Cunningham checked on me and made sure we were doing okay. He was able to handle a return I had and was very friendly yet professional. He provided a great experience. Kathy took the time to show me 2 different 5x10ft units and was able to switch my reservation to a more appropriate storage unit. When I was not able to stop by at a time I set, she pushed it back one more day before I even had to ask (and she even called to remind me). She was very pleasant and she took the time to answer all my questions as well as inform me of all the options to help me pick the best unit for my situation.

Great facility. Accommodating personnel

Great

Veronica and Caitlin took excellent care of me for a storage rental. They were professional, courteous, and knowledgeable. They explained all well. Their customer service was excellent.

My experience with Public Storage has been excellent. The staff are very friendly and professional by making the entire process easy and informative. I definitely recommend Public Storage for all your storage needs.

Excellent so far after one day storage. Convenient and secure setup thanks to Greg D and his rental plus setup service.

There is a representative by the name of Greg D who went above and beyond his duties to assist me in getting a storage unit started. He was patient, thorough with information and very friendly. He stayed past closing time on a Saturday to finish opening my account for me. He was great and eased my anxiety from running late.

Came in with already a reserved storage and was attended by a nice man named Greg. He attended us quickly and explained everything in a nice manner and showed us around the storage area. Very nice and knowledgeable.

Very Clean Office and storage unit. Carel helped me and was very helpful and nice. Also a guy name Raymond works there and was very nice with outstanding customer service as well.