Public Storage Self-Storage Units at 475 Horton Drive, Roswell, GA

Good jon lafies

Excellent service and outstanding staff. Latoya is a total expert.

Thank you Ms. Vita for helping me. I really appreciate you.

Ms. Vita today was beyond helpful , full of wisdom & understanding, she was very communicative & just a huge relief of help in the time of need . I 100% recommend if you come to this location to ask and talk to Ms. Vita if you would like any help . Thank you for such a wonderful & easy experience!!! I was a little upset when I arrived and out of nowhere Ms. Vita appeared and took all worry or stress from me thank you pubic storage for allowing Ms. Vita to be here to assist and go beyond to accommodate me

Vita, thank you so much for making this process smooth as can be, never been to a storage place that had customer service like this!

Ms. Vita was extremely helpful, professional, and friendly. She helped me switch units because the one I was assigned did not work well for me. I am a first time customer of public storage and my experience has been great thanks to Ms. Vita.

Carolyn was very helpful to me today

Great first time experience!!!!

Awesome staff!

Vita is the staff member I met when I went to my storage space. She was VERY helpful, kind, and prompt to handle any questions and requests I had, and she made me feel like I can really count on Public Storage in Roswell. Also, the prices are great.

Amazing staff. Very friendly quick and easy with handling paper work .

It’s a blessing to have Ms. Vita there always positive and here to help.

Ide love to give 1 star for the months the gate has been left open but a change in management to Vita has saved this place and I feel my stored goods are safe again. Thanks Vita!

First time here and the women in the office are amazing really helpful and nice to have a conversation with make it so much easier to deal with

Great costume service for Ms Carolyn

Very friendly staff. Mrs.Vita and Mrs.Donna was very nice. Am very happy I chose this location. Thank you again and GOD bless…

Miss vita was a tremendous help in my experience with public storage. Thanks alot.

Great customer service had some issues with gate and storage shed with my 82 year old mother in the heat. Donna and Stephanie saved the day… outstanding service!

Unstaffed location, impossible to get any customer service. Make it very difficult to even see your charges - basically a place that just tries to nickel and dime you

chips prices, excellent service

Several issues. I reserved a space online only to show up with people to help, and my space was not available. Called 3 numbers as there is no one on site. It says call number on door to speak to property manager. The number was a general number that an agent answered from some other state. I stood there for 45 mins at the kiosk and then an agent popped up on screen to help me find a space because mine was no longer available. I had to accept another unit which was NOT climate controlled just so I could get my truck unloaded. Then, I already have a public storage lock, but they want to charge me for my lock. In order for me to get a refund, I need to call and they will find another location somewhere where I can return it. I have rented a public storage in years past and never any problems. This has been a terrible experience at Horton Dr.

Small site. It was okay. I didn't have a problem with bugs or anything. The issue is, they now have a kiosk. You can't speak to an actual person unless you catch them outside. I called to move my storage unit to a different size, once you hit the button to speak to someone, it took me right back to the prompts again. I drove up there, the kiosk has a feature to call to get a live person to come out. It never rang. No one came. I reserved another unit online to switch to. There is not a feature to switch your storage, only to reserve a new one. They charge another lock and administrative fee. I finally saw a Manager outside. Told him what I was trying to do and what the online site was trying to charge me. He stated I had to pay another lock fee because everything is now automated and they need to know that I have a lock... what?? I'm already renting here so I have to already have a lock.. I moved my storage across the street because of the lack of live help. Tthe Manager stated," they've had a few people come from public storage to them over the past few months. They are also almost at full capacity now and they are bigger site than the public storage site... If everything is going automated, make sure it's customer friendly... you guys will be losing a lot of customers.