Public Storage Self-Storage Units at 6255 Georgia Highway 85, Riverdale, GA

Sometimes I come up there and it be someone there but half of the time nobody answers or be in the office. I pay ahead of time for 3 months and they put a extra late fee after I paid and it's still not off 😤 . This is ridiculous and irritating

Wonderful customer service and very friendly and helpful

Ken was amazing!!! Super helpful! Knowledgeable and kind!

Please answer I need to pay

Great customer service, Ken was very helpful and got me set up quick and easy. Thank you very much

I was pleased with the great customer service and welcoming of the agent on duty. No hassle and informative. Thanks for the great experience.

Ken & Shun was great thank you for the amazing customer service

Everything was nice and pleasant

Ken & Shun customer service was immaculate very professional and they helped me with everything I needed. Thank You 😁

Shun is very pleasant whenever I come she is always helpful.

The store me rep was so amazing she help out so well .She gave me all the information needed . I will recommend all family to this storage

Thank you so much Shun. You were clear with directions a very friendly. I appreciate you

Shun is very polite and knowledgeable.

Very pleasant and understanding staff

Mrs.Shun is very professional and sincerely. She making the moving process very efficient and smoothly. She is Pro. This location also located to good neighborhood. Highly recommended.

Thanks to the district manager Curtis For your help and understanding I really appreciate you

Shun helped me relocate my unit fast. She is very helpful. The location is always clean and appealing.

Shun was very understanding and helpful

Shaun & Shannon we're absolutely wonderful, they were friendly knowledgeable and very helpful. I would rent from them again anytime

Shaun and Shannon were great. They were very helpful and pleasant to work with.

Ok place not the best but manager was rude. They also have rats that damage your things. Never got the money back that I was overcharged

So far it's been a pleasant experience. Billing has not shown my free month yet.

The staff here is pleasant and helpful, the site itself is easily accessible and usually kept clean. But the storage units themselves have not been very good in my experience. When I went to move my items today there were rat droppings and urine on my couch and mattresses. Upon further inspection there was a dead rat in my dresser drawer. There is also mold on a lot of my furniture as well I’m guessing due to moisture in the units. With that being said I wouldn’t use this storage place now I have to throw out a lot of things and replace them due to the rat urine and droppings. Paying customers shouldn’t have to deal with that when we pay for safe storage of our items.

Mrs.Shun support was on and popping. Thank you very much

Shun at Public Storage on hwy 85 Riverdale was very helpful. She greeted me with a pleasant smile and attitude. She answered any question or concerns I had about the unit I was renting. Ask for Shun if you stop at this location.

It was an awesome experience. Everyone was very helpful.

Shun was very helpful!! 10/10 service and the storage was very cheap love this location

Shannon had great service ‘ everything was quick and smooth good job

District Manager Curtis is the star of the show! He rectified the issue in a professional manner! I really appreciate him and I’ve changed my mind on the matter.

Dymond was very helpful and pleasant. Thank you for all the help!

Rat droppings will be over your stuff and mold, I used this place only a month… disgusting is an understatement. As of today 9/12/24 the District Manager called me he was very concerned about what happen in this case he even rectified the issue as much as he could with reimbursement so just to know someone cared about my loss means alot to me, I can respect that.

Diamond, Nickolai & the other staff were ALL VERY KIND, QUICK, MANNERLY, INTELLIGENT, SAFE & ENCOURAGING to this 62-yr-old NAVY CHAPLAIN, MOM & GRAMMA!!!! A+++ SERVICE & FRIENDSHIP, AS WELL. KEEP-UP THE EXCELLENCE, PUBLIC STORAGE!! THE STAFF DESERVE A RAISE!!! THANKS! GOD BLESS Y'ALL! CHAPLAIN TAMRA PRESTON-APPERSON, UNITED STATES NAVAL OFFICER-ACTIVE 16+ YRS...STATESIDE, 3RD COUSIN TO PRESIDENT JIMMY CARTER!!! GOOD, BAPTIST GENES!!!

This has been a live nightmare, dealing with this public storage unit not only have I been going through a time of homelessness and I would think to depend on this current location in their storage unit, but they have way too many managers that’s moving relocate and they changing up the monthly bills without customers, knowing and I am one of these customers that doesn’t get notifications let alone a call or heads up state and your rent The new manager had stolen my $300 TV from Amazon who I work for and I already reported this TV being stolen. It’s just been a horrible ending and they’re still trying to charge me left and right for bills. I didn’t submitted a letter to corporate at this point because they basically made me pay an additional $350 that was already paid to them and try to say that there was a chargeback I have not received not notification not anything. I tried to do everything in the more calmer nicer way, but at this point in time, I don’t give a damn no more about being kind because these people have used me left and right, and with the new manager for her to sit there, and knowing that she took in my TV without me giving her a full to, even if she wanted to have it or if she could keep it instead of showing some type of humanity, she decided to threaten me numerous times about in order to get what I need whatever the case i’m just sad that I’ve lost over the last month with these people, knowing that they have not reached out to me not one time and when it comes to the district manager Curtis, he is a very arrogant person. He is very rude to people who are going through real situation is so funny that the whole time I’m trying to get my situation take care of now all the sudden the property manager. Trina wants to start doing her job and calling people let them know about their account so right then and there and let me know that they was just being Shiesty to people who don’t got it together, so they can take what money they have in their pockets. This is a very horrible company and a horrible location. Customer service has been the only thing to me over the phone wishing that they could’ve done better to help my situation other than that I went to just nobody to go there.

Move in was great Shamil

Great customer service and wonderful rates.

Absolutely disgusting. I just moved my belongings in here yesterday with a family member. I come back to grab a couple things and there is a dead rat, maggots and ants all over my stuff. Is it not staff responsibility to clean these units before people move stuff in?

Very clean and organized

Shaun was very helpful and imformative

Was renting for 3 weeks came back to the unit having rat droppings on most of my belongings and rats also bit through my washer pipes.

Hello I want to say Thank YOU To Public Storage And Mrs. Shawn on 6255 Georgia Highway 85 Riverdale, GA. 30274. My Son And I rented a storage unit from this location on February 1, 2021 to April 30, 2024 The office staff was Nice And Kind and the location was Always clean and all the other renter's was friendly, and if we ever need to rent another storage we will come back to you. Once Again We Thank YOU ALL For Your Help, And You All Have A BleSsed Day And Night

Thank you shun

Lord have Mercy!! I've been a loyal customer to public storage for 10 years.. I've been to several different ones in GA. But I can honestly say Shun is the best customer service rep I've ever encountered. She is very sweet, kind and professional! Some of the best customer service I've ever experienced. She the best.. promote her to a manager position she deserves it.

I really appreciate all your help. Thank you Shun

Thank you shun!

Lisa was so professional and helpful. The facility grounds were very clean and operational. Lisa took her time to explain the process from beginning to end! She made me comfortable with my decision and was very patient! Thanks again Lisa!!! Public Storage will fulfill all your storage needs. Come check them out!!

Shun is a excellent manger and has a calm and soothing vibe would highly recommend

Shun was a wonderful representative for public storage in Riverdale she has great customer service skills. She was very helpful very sweet and very nice. I really appreciate that. There was more people like her in the world. It would be a better place.

Shun is very pleasant, kind & helpful & great atmosphere.

Shaun was so professional, facility grounds were clean and took her time and explained the process from beginning to end! She made me comfortable with my decision and was very patient! Thanks!!!

Shun is very compassionate and understanding as a manager. Property is always clean and her energy is always bright and welcoming when I come by.

Currently, I’m sleeping on the floor in my new apartment due to me throwing away my mattress from RAT INFESTATION!!!!!!!!!!!!!

My son had his things in storage for a month & his things were destroyed. The rodents chewed through cords & furniture was covered with rat feces.

Dez was super helpful and fast. Thanks for the great service!

Shun was very helpful!!! Went beyond OVER beyond to help me

THEY HAVE RATS BIG RATS EVERYTHING I OWN DESTROYED EVERYTHING IN THE UNIT

Shaun was extremely helpful and top customer service. Thank you so much Shaun for the pleasant experience.

Public Storage is my go to for all my storage needs over the years. However, my encounter with Shun is what will keep me a loyal customer. She was knowledgeable and just so pleasant to deal with. She provided excellent customer service.👌

The property manager at this location is awesome as well as the other staff. They are very helpful being that I am a disabled person. There's always someone there to help me be it helping me lift up the gate to access my unit. The property manager is so nice She really goes out her way for her customers and the place is kept up pretty good. An update to my recent review of public storage. What ever you do please use caution when purchasing a unit to store your items in to my surprise, I had an infestation of rodents and fungus in my unit and termites My furniture was destroyed by rat, feces and urine as well as the termites eating up the wooden furniture. Please use caution

Thank you Shun…you were very helpful & sweet!!!!

Shun I enjoy her company which is your army my unit helping me with getting a unit I appreciate her very much and she will be a very good customer service person. I appreciate her and I’ll put two hearts.❤️❤️❤️

Very very helpful yes! Thank you shun

Shun was AMAZING!!! Made my process smooth and quick. And gave me a tour the facility as well thank you young lady

She has always been professional and honest and I appreciate it thank you shun

Grateful to Shun for helping me out and recommending the best unit for me! Strongly recommend!

Shun very professional and rating is not high enough...she needs a 10+

Shun was extremely helpful. Wonderful attitude.

Shun was amazing my entire stay. Thank you!

Shawn shine thank you a lot

Shun was a great help she needs a raise

Shun ❤️ you are tremendous!

Shun is the best!! Love this place super recommended

Shawn was very helpful and helped with everything

Nice and clean

Shun was awsome thank you

Shun was very helpful

Shun is pretty and welcoming. The service is great.

Shun was the most helpful employee I have encountered! Very friendly and knowledgeable. Definitely recommend!

This the best storage place I been to the front desk person is cool too

Erica made the process quick and easy thanks again!!!!

Shun was very patient and good customer service skills and I give her and A+

Shun was very helpful

This is was my first storage experience, as a young adult. I did not get the chance to see her name, but This woman was quick, friendly, extremely helpful, and very respectful. I absolutely love this storage and the customer support is always on point. Even if it may seem like you’ve asked a crazy question, They help you figure it out in the most respectful way! Thank you so much.

Shun is beautiful with good working attitude.

This particular location is everything!!! My experience here was a breeze thanks to the young lady named “Shun” she was very patient and so respectful! I will definitely continue and highly recommend others to use this location!

Shun was great and very professional. DESERVES A PROMOTION!!!

Trina & Shana were amazing they helped me moved into a smaller space!! They were very helpful!

Best customer service ever I Love them best in Georgia thanks to Ms Trina & Shana!!

Trina & Shana was the best they where very helpful! They wed raises in there! Thank you so much

Gina and Shana were great!! I accidentally booked the wrong size storage and they quickly helped me to get the right size needed for my items.

Shun was incredibly sweet. I was able to get in and out.

Shun was so nice to me, and very resourceful about Public Storage related questions

Thank you for your service Shun

Shun was very pleasant and helpful in making sure I got the right size unit for my things.

shun is direct and kind. She helped me get in and out without a problem. Thank you.

Shen helped me a whole lot Just when I thought I was done for today she was patient and helped me through

Chasity was the best. She made this move so easy. Super friendly, very thorough and direct. She went above and beyond, iPads not working? No worries! Card machine acting up? No worries! Some forms didn’t print? No worries! Anyone else may have been discouraged or showed frustration, but not Chastity. She handled it all with a smile and a laugh. She was wonderful. Great experience all the way around!

Nikolai gave great service and was very helpful and knowledgeable about the services provided I do recommend coming to this public storage

Had a wonderful experience at this location today. I received GREAT service from a beautiful young lady, Shun. She went above and beyond to help me and answered all of my questions. She made my day!

Shun was AMAZING - she helped us w all of our problems and made sure we left w the BIGGEST smiles ❤️ #WeNeedMoreShuns

Absolutely Shun Was very Helpful and patient with me made sure all my questions and concerns were pleased

This place is a whole vibe

Shun is excellent and is very comforting. thank you

Don't go here ants roach termites your stuff will be full of them might got bed bug I never get storage here plus they don't want u to drop anything away u have insurance but don't cover that cause u outside I go fix them when I move out I never go thur them again

Awesome service

Very convenient

Kimia was great

Good coustomer service 👍🏽

Helpful, friendly staff

NIK was helpful and understanding for my ever need. Really great guy awesome customer service. Wellin to go the extra mile. Thanks and will see you when I move my belongings inn