Really a seamless transition. The app works great. Location is great. Very happy with my decision to use public storage. Thanks guys!
Exactly what it's supposed to be. Climate controlled areas are well maintained.
Patrick saved me a ton of money
Renting here post Hurricane Helene. Agent was helpful getting unit reserved. Went by today and Lori was on duty. Took the time to answer all of my questions. Patiently explained how to use the app for easy access. Very much appreciated.
I’m sorry I forgot your name but the office staff is awesome and easy to work with. Been great to work with. Pricing could be better (:
The property was very clean and maintained well. Lori was very knowledgeable, easy to get along with, and very helpful. Overall a great experience!
Great Storage option. Managers are always as helpful as you could want. Price is way better than our last storage provider. We have had our stuff in here for over 4 months and none of the weather has effected any of it. Love this place
Lori and Xavier are the best would definitely recommend public storage to friends and family. Patrick too!
Patrick saved me a ton of money!
They raised the rate from $118 for a 10x15 to $162 a month without warning after only a few months being there
Julie and Patrick helped me out good! 😊
No ones ever there to help. I had rats get into my unit and damage my $4000 living room set.
What's with the praying hands reactions?... This place sucks! Rent started out at $79 then skyrocketed to $195 in 2 years! Was worried that my stuff would be stolen or vandalized because there are bums living in the units! Told the lady working there about the bums and she just scoffed! Do not recommend! One star is too good! 0 stars is what you get!
Great location, great customer service from Lori, and it's very clean.👌
Friendly staff very helpful. Great location. Ask for Lori.
Lori kept it really clean and assisted me so much while i was there, she was really understanding and helpful. I would definitely recommend coming here !!! Really excellent costumer service Lori !!!
Lori is amazing she’s very helpful. I was going through a rough time trying to pick where to keep my valuables and she reinsured me my things would be protected. Definitely would recommend
10/10 would recommend. Lori is the property manager and she is very helpful she helped me with all my questions and then some I would recommend this property
lori was amazing in the office
Lori was amazing in the office definitely deserves five stars. Property was clean and customer service was outstanding definitely will recommend to family and friends
Never anyone at the front desk, they’ll throw you for a loop with phone calls and the property manager seems incapable. My unit was wrongfully accessed and rifled through my belongings and damaged some in the process. Do not recommend to anyone that cares about the security of their belongings.
I had a small unit at this facility for yrs. They went up every yr and expected 150 a month beginning next month which was a 40 increase from this yr. Management has lost their minds!!
Lori was awesome! She went above & beyond. Thank you so much 😊
Lori was happy with my service she made feel happy to deal with them
Xavier was soooo GREAT and very patient with me!!!!!!!
Lori at your Riverwalk location is great. She remembers her customers names. Greet and assist everyone in an orderly fashion. Paying attention to your presence and respectful of time. Her customers service is exceptional.
Lori was so helpful. She gave me great insight on items I didn't even think about for my move.
The lady at the desk! Her name was lori she is sweet and very professional!
Lori is the best she’s so professional and nice she helps with all my needs
Beth is the best!! I stopped by my unit today to have my unit unlocked and to pickup some things. I had ran into a few problems, and thought I wouldn’t be able to get into my unit. Luckily, Beth quickly solved everything so smoothly. I was able to get into my storage unit! She even helped me get a lock for my unit so I wouldnt have to buy a new one. She is so helpful with a fun attitude! Thank you so much Beth!
Lori is amazing and I recommend her. She helped ease some of the stress from moving. Very knowledgeable and she went over and beyond for us
I just had one of the most pleasant experiences dealing with the property manager Lauren! Thx for everything you were awesome!
Alexis went above and beyond to help me, she stayed after hours to help me complete my contract, she was also very helpful, patient and nice to me.
Thank you Alexis 😊 💓
Lori was an amazing and i loved the costumer service that was provided
Laura here at Public Storage located at 3497 River Watch Park Way. Provided me with phenomenal customer service. If you’re looking for a storage this is the place to call.
Lori is very nice and knowledgeable. Always pleasant to talk to and eager to help.
Lori is always so helpful every time! Very polite and courteous. She goes above and beyond to help!
This location Public Storage on Riverwatch was great! I was helped by Lori and she was the best! I was in and out in minutes. The process was so easy, no fumbling around with a whole bunch of papers, they even have locks provided for you there with a fee. Grounds were clean, office was clean and well lit. Location was easy to find as well. Gated storage area, I felt safe and that my items would be safe. Thanks again Lori!
This was the perfect place to store...clean, easy access and always monitored.
I am so thankful for the Public Storage on Riverwatch Parkway. Their associates are friendly and helpful. I was serviced by Lori and her customer service skills was above and beyond helpful with securing my unit.
Lori was very helpful and kind. Thank you for the excellent service 10 out of 10
Lori provides excellent service. Very professional and helpful
“No military discount!” Other than that Laura was great. She answered all of my questions and showed me a unit. Unfortunately they do not offer Military Discounts ! It’s a good place to rent a unit, great location
Laura was a great help today me paying my bill
Amazing experience they were ready when I arrived and the person on duty was super helpful and professional!
Lori was great In the office and the property was very clean!
Very much enjoyed my experience at this public storage facility. Lori Bond was exceptionally helpful and showed great hospitality, I definitely plan to do business here again!
Laura was very helpful always a great experience
Laura has awesome customer service
Lori provided great customer service offered the PS app which made the move in easier would definitely be storing with PS again
Lori was amazing in the office definitely deserves five stars. Property was clean and customer service was outstanding definitely will recommend to family and friends
Mrs. Lori helped me had good costumer service
I decided to stay with Public Storage, after intending to only take advantage of a 1st month special, because the customer service at this location outshines other options in the area. The property manager, Lori, worked with me to compare options and discover the best solutions for my needs and situation. She also considered the little things I didn't think of, from moving pads and boxes, to comparing the price of available unit options vs time, convenience, and money saved elsewhere when having 24 hour access. She even let me charge my phone and stay out of the sun while waiting on ride-share and/or friends to arrive with trucks and trailers. This location's attention to customer service not only stands out ahead of Public Storage's other locations, it is also well worth the small difference in cost compared to Public Storage's competitors in this area.
My experience was Excellent and Lori was very professional and polite. Very glad that I came here and plan on referring many of my friends and family to this location.
Lori provided excellent customer service! Very helpful!
Lori was a great help and went above and beyond in helping me
Looking for great storage and great customer service look no further the property is very clean and the service Lori provided me was impeccable all in all 10 out of 10
Lori was absolutely amazing and very helpful. Very happy with the service!
I have no issues with this site directly. Lori has been amazing and I hope she is valued at public storage. My issues are with the remote workers…. The audacity of some of these representatives is appalling to say the least. I requested to submit a formal complaint for one of these lovely individuals and was given no follow up, no real name, no employee number, no case number, and no way to speak to anyone other than another remote worker. Everyone I’ve had the pleasure of dealing with has little to no qualifying experience working or representing any service providing cooperation. The dogs barking, children screaming, tv noise, and never ending chewing that goes on during any kind of call is so ridiculous it’s almost laughable. The amount of money that is increased after the first six months from every individual that uses public storage surely can be invested in better employees 😂
Do better
Laura was very professional and helpful
Laura the was so helpful with all my questions and the service was amazing
Professional experience, and excellent customer service. Lori especially was a great help, answering, all my questions.
Lori was very nice & super helpful. The location on Riverwatch Pkwy is maintained well and the units are clean. The rates are also reasonably priced, so this storage center is an excellent choice.
Awesome place, always secure. The best people in town to work with
Don’t do Business we this people !!!!!
Worst Customer Services Experience, don’t recommend to do you business we this people, the not care about your stuff or your business
So thankful to find a storage unit with such friendly, helpful associates! I’d like to give a huge shoutout to Edna for being so very helpful! I’m a new customer and both times I’ve needed help she’s gone above and beyond with the kindest attitude and most wonderful smile!
Not enough space for your vehicle to make turns it's really tight.
Christine was a great help answered all my questions very professional..
Christine gave me excellent service at this location! Friendly , helpful, and knowledgeable.
Christine was very professional and knowledgeable when it comes to all things PS. She answered every question I had.
Excellent service! Very polite!
Christine made it very easy and simple for me to move in. Great customer service & very friendly. 11/10 would recommend.
Yay...I bought my first Storage Auction from PUBLIC STORAGE...
Tyrone was a great help with making sure I rented the right size for the best price
Tyrone was excellent w/helping us. Also very affordable and nice units.
Tyrone was a great help with getting me situated with my public storage. The facility is very clean, well lit and their customer service is top-notched.
Lori was an AMAZING person, she helped me and my family so much during this experience!!! If I ever need help again I will most definitely be back
Lori is very pleasant and kind, thanks for the help.
Eva has excellent customer service! She is extremely helpful! We need more people like her.
Neikima was great to rent from. She is very pleasant. I felt very comfortable speaking with her and I don't really care for people. Lol . Thank you Neikima for all your help.