Public Storage Self-Storage Units at 4133 Columbia Rd, Augusta, GA

Great Customer Service and the Unit was clean. Easy asset to units

Very easy online reservation process. Check in went even easier. Xavier was very polite, professional, and helpful. Very informative of the property space, payment guidelines, and company polices. Very friendly to work with and very clean and secure grounds. 10/10

Xavier was very nice and helpful in assisting me with obtaining my storage unit today.👌

Absolutely so impressed with Xavier!!! Super employee and so helpful!! Great ambassador for Augusta area!!!

The absolutely worst! Property manager and/or staff is never there to assist with issues. They will increase your storage rent with no notice.

Xavier was the best! This location was awesome - he is extremely helpful every time very patient and is very knowledgeable about what he can offer. Thanks again…. I appreciate all that you do. TLC

Xavier was amazing very helpful and respectful 10 out of 10 must recommend

Great help here!

The location is perfect and the customer service is awesome! I love the location of my unit and how clean and secure the facility is.

Patrick got me setup

Got my room online everything went smooth so far no problems

Ray ray

Ray!

The worst experience from start to finish. Requested a transfer of space, I told the representative when to schedule the transfer, she did not do what was asked. I was charged for 2 units. Called customer service to request the cancellation of the transfer of space/ move out, checked a couple of days later, the cancellation/move-out was never entered. I think they purposely do things like this to over charge customers. This will be my first and last time doing business with this company!

Imagine getting told one thing over the phone and when you get to the location it’s a problem. Although, I encountered a problem Mr. Robert made my day so much better. Quick service & very trustworthy. He was very knowledgeable about my issues and was determined to get it fixed. I was able to get it fixed very quickly. I would trust him again with my needs in the future , I will not take my personal items anywhere else. Thank you so much Mr. Robert. Regards, Alexus D

Everything was well taken care of with no incidents (clean as well), but there's only ever one person working here, and I had trouble getting any assistance. Couldnt get into the main office once due to it always being locked and/or with no-one here.

All my questions were answered.

Great facility and customer service. I received first class service and assistance from B’nesha! Thank you !

Beth was very knowledgeable and helpful.. very nice and kind…

Donna was very helpful and friendly

Julius in the office was Absolutely Amazing, very professional and helpful,I would totally recommend these rental units !

WORST STORAGE EVER NEVER GOING BACK

Good secure place to store your extras.

Domeeka is a real deal for your company. She is very attentive respectful and she kniwd what she is doing. I strongly recommend a salary rise. If you are capable to raise spaces rates...YOU ARE CAPABLE TO RAISE HER SALARY. Note: She didn't ask me to write this to you!!

Doomeeka was friendly, professional & informative. She walked us through the rental process, made recommendations on the correct size unit & answered all of our questions. Easy process with a smile!

Alexis is so great and at her job, she makes this a brighter place and wonderful experience! Thank you!!

Alexis provides superior customer service and is very helpful and friendly. Safety is her commitment. She goes above and beyond the call to duty!

Domeeka provided exceptional customer service. She made sure I understood all requirements of the rental units & I left knowing I had chosen the best rental available. CUDOS to Domeeka.

DO NOT DO IT, I LITERALLY MOVED IN FOR 2 WEEKS AND IM ALREADY PLANNING TO MOVE MY THIBGS OUT OF THERE!!! Waste of time!!!

If I had known there wasn’t hardly any room, vehicles block the road inside

Domeeka, the manager, is always so nice. She’s willing to go above and beyond. Very helpful.

I haven't had much luck with customer service at these places, but Ms. Domeeka helped me out a lot. Not only did she listen to my needs regarding storage, she also showed empathy and made me feel comfortable.

Property storage manager (Domeeka) is always professional and positive.

DO NOT RENT A STORAGE HERE! I rented a storage unit with this company on December 12, 2022. I never placed anything in the unit but still paid my monthly payment on January 1, 2023.. I decided I would no longer require a storage unit and requested to vacate my storage unit around the middle of January and never received any correspondence back from the company so I assumed everything was taken care of and I was good to go until I received a text message on February 3rd and February the 8th telling me I owed for renting the unit for February. I spoke via chat with an agent and called and talked to someone and they both told me that because the lock was not removed from the unit I would still be charged as if I was using the unit, mind you the lock that is on the unit is one I purchased for the company itself. I was told that I needed to remove the lock from the unit to avoid additional late fees being charged to me so I immediately went to this business after getting off of the phone to remove the lock only to find out I no longer had access to get to my storage unit because I am locked out of the gate due to the unpaid balance. I was able to find the property manager and she called and talked to the district manager about my situation. After getting off of the phone the property manager told me until I paid the balance I would not be able to go remove the lock off of the unit. I then asked if she could just take the key from me and remove the lock herself and she told me she could not do that. First I think it was wrong for me to incur charges for February when I sent a request to vacate in January. I was told by the agent the vacate procedures are in the agreement you sign when you rent the unit, even so why not send a friendly reminder to customers that if they do not remove their locks they will still be charged rental fees. Second, why would you continue to charge someone for something that they cannot even gain access to fix, this is terrible and I feel like I’ve been played.

Laura was very nice and quick with my storage rental. The facility was clean and well kept. I also like the features on the app that make it easily accessible to enter the Store. Which was also assisted by Ms. Laura. So far I’m a proud customer.

Awesome professional customer service! Patrick is a gem!

Patrick

Patrick!!

Experience has been great dealing with Patrick!

I forgot my keys an hour and a half away and the property manager difld everything in his power to get me in without having to drive back!!!

Today was a very challenging day BUT Patrick made it bearable! His customer service and attentiveness meant the world to me! I could never thank him enough! Our car decided to have an issue and even though the problem could not be fixed today Patrick was very understanding. Please see Patrick for your storage needs! Thank you again!

Selected Public Storage because their storage units, their grounds & facility in general were cleaner and well maintained - better than two competitors I previewed!

Great place to store your stuff if needed. Very clean and no worries of my stuff is safe or not. Great staff that is always helpful.

Patrick was incredibly helpful and offered great service.

Patrick was helpful

Patrick was great! Made the process extremely smooth! Even helped me carry my boxes to the car.

Patrick!

The manager has been super helpful and friendly! He always takes care of us! If anyone needs great service, tell them to ask for Patrick!

Great job!

Patrick was very helpful!

Patrick was great. He helped me out!

The kind and attentive staff made moving my home goods into storage easier. If you want to rent storage where the units & grounds are clean, location is convenient and prices are fair, choose Public Storage on Columbia road

Patrick

Patrick was helpful

I’m here often and Patrick takes really good care of me every time! Thanks Patrick and PS team!

Patrick was helpful!

Patrick did a great job of working with my family. Thanks

Patrick did a great job of sharing prices and spaces.

Patrick was cool - thanks

Patrick was great!

Patrick was great

Always helpful and clean facility. Patrick was great!

Patrick was great!

Very smooth, all app oriented and easy instructions. The manager Patrick was super helpful :)

Patrick was great thanks!

I secured my space with Patrick! Rate has increased dramatically since we signed up months ago beware of bait and SWITCH!!!!

Laura was very helpful to me

Been at this location for approximately 4 months and have had nothing but positive experiences every time I go by. Easy access through app and almost every visit, a staff member rides by and ask if I need anything. Last visit it was Patrick who stopped by and asked if I needed anything and if I was happy with my unit and the facility. I highly recommend!

Mr. Patrick was nice and extremely helpful.

Laura and Patrick were very helpf

Tajika was amazing!!! Very welcoming and friendly! We will definitely be back.

Tajika was wonderful and extremely helpful!! Thank you so much!! Condos to you honey!!

Tajiks/ Danielle gave me the best customer service. Every

Very nice facility, easy access, clean, friendly staff Thanks Patrick for taking care of us!

Patrick was amazing. Very helpful. Thanks so much.

Patrick was awesome! Helped me out so much. Got me into the right space! Took a big stress off of me! I would highly recommend public storage on Columbia Rd! Thank you so much for making my day less stressful!!

Patrick is very helpful, units are great!!!!

Patrick made the beginning of our relocation a real welcome home!!! He was kind, and helped my mom!!! Clean storage, awesome place to store our personal life stuff!!!

Patrick is great!

Patrick!

Great experience all the way around. HIGHLY recommend them. Ta Jika was the sweetest most helpful person. She made my day!!

Patrick

Excellent place to store stuff. Climate controlled and wonderful staff.

Patrick was awesome. Signing up for my storage space was so smooth. Thank you Patrick

Very clean. Patrick is very nice and a great person to deal with. Love the place.

Always helpful and courtesy

Professional service!

Patrick is great!

Great!

Excellent service! Thanks for your help.

Patrick has been very helpful with all things storage. He is a very good employee.

Patrick is awesome!!! Great service!!!

Patrick was the best!!

Thanks Patrick!

Thank you!

Courteous, knowledgeable, professional and caring!

Extremely happy with the unit and very friendly/helpful staff! If you’re looking for a storage unit this is the place to go!

Patrick was wonderful. Very Helpful and courteous!

Horrible company to work with. I have had countless issues with autopay where payments do not process in a timely manner, “late fees” are applied after confirmed payments are made, “bounce check” fees are taken out of my account… management has never, not even once, returned my phone calls. No credit or money back was given to me during these instances. RUN from this company!!!

Laura was very helpful

Talked with Laura on the phone and she was very helpful and made me feel like this was the better choice to go with-- very pleasant. She deserves a raise!!!! Just sayin***

Super clean, easy to use. Everything is new and nice. Close to our shop and home.

Great location, friendly and helpful staff member. Feels very Safe and secure

Secured my space with Patrick!

Patrick was most helpful and pleasant!!!!!!!

Patrick did great

I secured my space with Patrick! He did a wonderful job and is very knowledgeable about his craft

Rented several storage units for my entire home goods. Patrick made it super easy. Made sure entrance code worked, inspected each unit and had several good recommendations.

Patrick was a great help when l was in a time of need

Nice place, very clean. Neikima was very helpful with a positive attitude.

Business refused to honor the online price. Did the bait and switch and charged more in person. Customer support was no help. I recommend you go somewhere else for your storage needs.

Just moved my stuff in today. The process was easy. I had movers come in and I had some other things going on. Patrick helped me like he was my own personal concierge. Even with other customers coming in, he made each of us feel welcome. He went above and beyond to help with the movers and their truck. Great customer service. The facilities are brand new. Super clean. Easily accessible and for the best prices in town. Definitely happy I went with this Public Storage.

Amazing customer service Mr. Patrick Helped is with all our questions, reserving our unit, and getting us set up with the storage app 👌

Patrick had ease of communication, checked on me during my move in process, and asked if there was anything else I needed. Professional, customer service was one thing I was not expecting when I chose Public Storage. Thank you guys for an easy move in!

Patrick was very helpful. The facility is brand new, clean and well maintained. The gates operate via Bluetooth from your phone making entry and exit super easy. Will be back whenever I need storage space again

I secured my space with Patrick.

Patrick was awesome, he is a hard working and great manager. I love this storage it was very smooth and awesome using the facilities. The price was amazing and I would definitely use this storage again!

Patrick was amazing Got is all hooked up. Thank you so

I really enjoyed the customer service person Patrick. He was nice, well informed, and answered all my questions and concerns. I am not a new customer to Public Storage, but I enjoy the great customer service people now and present. Keep doing what your doing Patrick.

Tyrone helped me and my family out! He’s the best in town! He was patient, understanding, and caring. Whoever the owner is needs to give this man a raise!! I’ve been to several storage places today and he’s the only one who treated me how I should be treated!! Definitely will recommend to friends and family just off of his face card!

Just want to say thanks for the great customer service here. I called in inquiring about unit and special promotions, and Tyrone answered all of my questions respectfully and professionally. Thank you for reassuring me that this is the place I need to store for great quality. Also, Danielle, which is Tyrone’s DM was is awesome as well.

Patrick was extremely helpful

Excellent service from Neikima, very helpful and courteous

Patrick was amazing by far the absolute best . Customer service skills through the roof . Patrick was so willing to assist me with all of my needs . One of the Best agents . Kudos to him