Public Storage Self-Storage Units at 2519 Chantilly Drive, Atlanta, GA

Great customer service and an very helpful staff

This may be the worst customer service experience I've ever had. REALLY. I reserved a 10x15 unit for Sept 1st. A couple of days after I made the reservation, realizing I needed less space, I called and asked a rep to downsize my reservation and to push the reservation out a few weeks. "Someone will get back to you within 72 hours, he told me." Which I thought was odd. Anyway, nobody called. So an HOUR ago, I dialed Public and asked the person who answered to make the changes. An hour later, after speaking with 6 customer service reps, I finally told they wouldn't do what I asked. So I'm giving up my $29 deposit and moving on to a company that will treat me better. Which I imagine is any other company in the storage space.

Wanted to check out a unit. Trish was there and very helpful.

Trish is awesome she was able to help me in every way to pick out the right unit

Trish was a great help, I was at the property moving a customer and she was very knowledgeable.

I recently had the pleasure of encountering, Mrs. Trish, an exceptional public storage employee who truly deserves recognition for their outstanding commitment and dedication to their role. Her unwavering passion and tireless efforts have transformed the public storage spaces she oversees into havens of beauty, functionality, and engagement. It is with great enthusiasm that I share my experience and commend her remarkable contributions. From the moment I entered public storage, I was struck by its pristine condition and meticulous attention to detail. Every corner was impeccably maintained, with well-manicured units, vibrant lighting, and thoughtfully based climate controlled areas. It was evident that Trish took immense pride in her work, as the environment radiated a sense of tranquility and harmony. What truly set her apart was her genuine and warm demeanor. She approached her role with a genuine passion for creating a positive experience for visitors. Kudos to this remarkable employee!!

I’ve been there a few months and my bill already went up and I’m the furthest back you could possibly be.

Trish was great, her computers weren't working properly so she took the time out to help me rent online

I purchased a unit at public storage from an auction. Trish was helping other customers when I got there but she took the time to acknowledge me when I came through the door and told me she’ll be right with me. She made me feel very welcomed. She made my process easier and extremely smooth.

Trish was amazing! She was in the middle of putting her office together but she still found time to help me and answer my questions. I would definitely recommend this place if you’re interested in purchasing public storage.

I came from Arkansas to help her move in her storage space, we had a horrible experience at a Howell mill location but once we met Trish she made our public storage experience better

Trish was very nice and down to earth, I came to help a friend move and she was great

TRISH IS AMAZING! She turned a rough move into a better storage experience!!! I look forward to my stay! Thank you for everything Trish!!! #TKD

Trish was very pleasant and knowledgable, she took time out of her day to set the ps app up on my phone so i can pay my bill online, she is an asset to the property

Trish was very helpful and attentive!

Dymond and Trish were very helpful. Thank you ladies for so much help!

Trish is simply the best. Professional demeanor and truly focused on providing excellent customer service.

I have been at this unit for about a year now and I have had NO issues at all! All the employees are great, but I especially love dealing with Ms. Trish with all my storage needs. she’s always helpful with a laugh and an smile. Appreciate you all for keeping my items safe!

I was having a horrible day until Trish changed it around for the better!! Thank you for your exemplary service on today!!

Today I came in to look a storage unit, I believe it was a 10×20, anyway...Trish was the one to help me. She was so friendly and warm, which was comforting going forward with all the questions I had. She is very knowledgeable about the storage units, in fact I didn't even need a 10x20 I needed a 10x10. I'm so grateful for her assistance.

Mrs Trish was awesome in helping us out today. Great service, even stayed late to make sure we were all set! Wish I had 3 more hands so I could give her and PS 5 thumbs up!!

Weekend attendant was very helpful and polite with any questions or problems we had when at the storage facility

Came to the chantilly drive location and Trish was who took care of me she had excellent customer service got me set up and situated in a very timely manner ☺️

This place is a joke Door locked and no one answers the phone at 2 pm on a Thursday Absolutely unprofessional and unacceptable

Only gets 2 stars because it is convenient location and all 1st floor layout is easier than elevator access. Other than that there are much newer and nicer places around at the same cost (Extra Space). After ~1 year into my rental my monthly rate nearly doubled while for new customers it was around same price as what I was paying initially. Because I know they have a ton of vacancies in my building I called to see if they could reduce my rate to new customer or match Extra Space. I guess this is not a thing with Public Storage and the "property manager" I spoke with could have cared less that I could get a unit for ½ the price at the newer and much nicer Extra Storage less than 2 blocks away so I am moving right on out. Hallways are dirty, the access doors to the interior units are regularly just wide open, the driveways are in sore need of repaving and you have to get in and out of your car to punch in your code to open the gate. Fortunately I did not encounter any rodent issues that were pointed out previously, the rodent bait traps look very new so maybe they finally addressed that problem. Just pass right on by and go to one of the 3 Extra Space properties within ½ mile of here that have similar if not cheaper pricing. Lindbergh & Lenox and Lenox & Buford are all interior, the one right next door on Cheshire has outdoor units but is a little bit older. The property managers at Extra Space are much nicer and actually care about their properties and clients.

Lattice was very helpful outstanding person

I will not talk bout what happened... Just know it wasn't good....

Awesome staff and service

Chad And brian are great

Chad gave excellent customer service and hospitality

This Public Storage is at a very convenient location and I know from having a storage unit at another location that they provide great customer service.

chad has great customer service

Chad Madison has wonderful customer service

Chad has great customer service

this is my first time needing storage and Chad made the process super easy. he gave me a tour of the size I was interested in and made sure to still meet all of my requests. he helped me navigate the app and even cleaned the floor of my unit. he kindly explained the payment process to me and answered all of my questions. he was very helpful and knowledgeable without making me feel bad for not knowing much. I really recommend this location mostly for Chad's hospitality. thank you!!!

Good place to store items.

Neat place needs to lower prices on building.

Excellent customer service from Sonia and Nikki who was able to help me transfer to a new unit and save money!

Outstanding perfect service perfect attitude Sonia is the best.

I had all plans of vacating this property; but employee Chad was very professional and convincing at talking me into stay. He even provided me a vacate discounted rate that made it more convincing.

Chad has amazing customer service

Great experience. Chad was real helpful. Customer service always great at this location.

I DO NOT RECOMMEND YOU TO USE THIS FACILITY!!! My experience with this facility has been horrible and I want to save you the trouble and money of using them to store your item. The grounds are rat infested(please see pic) and when I reached out to management in reference to a rat being in a unit near mines, they were dismissive and unresponsive. I started to move my items out of the unit after that but unfortunately my unit flooded(see pic) due to a “broken pipe” on the grounds. I’ve since moved all my items but I would hate for anyone else to have to deal with the lack of management, concern, decency or care for your items. Unless you want your items filled with roaches, rats and potential water damage. Plenty of other storage facilities in the area which I’d advise you to use.

My personal belongings were destroyed by mold and mildew in less than 2 weeks time by leaving my belongings at this place. When I came to remove the items destroyed and covered in mold at ths dumpster— I was charged a $75 fee for “my unit not being left in rented condition”. And when asked about it—the lady was rude and dismissive! I would not recommend this facility by any means and I’m personally seeking damages.

Angel is the best person I have ever met. I really recommend this place. She is the real angel.

Ángel ‘the manager’ is true angel.

Angel is the best employee I ever met. She is extremely helpful. I really recommend using their service and if you do so please make sure you go and chat with a true angel at the office.

Chante was extremely helpful and kind :)

Trish is the Bomb!!!

My experience here at 2519 Chantilly Dr. Store number 21604 was a pleasant one. Trish was very courteous and thorough in explaining the rates. She even walked in the pouring rain to show me her available units. I would HIGHLY recommend this store location and recommend Trish as well. Thank you.

Trish was a blessing, she was so nice completely turned my day around. Also she made my visit to public storage smooth & fast

Excellent service Trish the best 💯💯💯💯

Trish is a very professional and kind doing her job. She takes her time to make sure you are taken care of .

Tisha was so helpful in getting us setup. Quick and easy. In and out. I recommend this location.

They never answer the phone I have to call 5 time anyone answers the phone. When I needed a new lock they called me and told me that I needed one but didn’t explain to me that I had to stop by the office for them to see the lock. It was a waste of time, money and gas for my uhual.

Trish was there and she was amazing. She greeted us with a smile and asked the right questions to make sure we were getting the right unit. We ended up renting a 10X10 and the experience couldn’t have been more pleasant.

Moving can be very stressful but Trish made my process so much smoother! Great customer service! Great deals compared to locals. This is my second time using public storage. Recommended.

Super helpful! They were very accommodating with a last minute request! Great customer service. Unit was large and clean.

Trish is very kind and professional. She’s a great help!

Trish was amazing! I walked in right when she was scheduled to take her break. She still helped me get a unit. Trish was extremely nice, friendly, helpful and thorough!!! 5 stars!!!

Trish was very helpful and sweet. Thank you for everything.

TRISH WAS AMAZING! SHE WENT FAR AND BEYOND TO HELP ME GET MY STORAGE TOGETHER! SHE IS A GREAT COMMUNICATOR,SHE KEPT ME IN THE KNOW OF WHAT WAS NEEDED. AS WELL AS MADE ME COMFORTABLE WITH MY DECISION TO RENT💋 SHE IS A 10 IN MY BOOK

Absolutely loved the service today from Trish! She was so fun, attentive and kind! She also made sure I received the storage unit I desired for reasonable price. Great place!

A wonderful experience and informative!

Chastity is great

Chastity was extremely professional and ensured that I received the best customer service that she Could offer. She walked me through storage rental and set up from start to finish, as well as followed up with me to make sure that I was in good condition once moved in. The staff is amazing!

Thank you Jake for everything!!! You guys rock!!!!! Jake goes above and beyond to help you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jake was amazing very helpful. Will definitely return!

Finally This property Has Jake!!! The guy means business!!! Come on Public Storage keep it up!!!!!!

Dealing with Public Storage today has been the worst experience ever! My contract started today and I want it voided and cancelled TODAY. It took 7 HOURS to get a gate code only to discover I needed another code to enter the unit. This was after a rude Customer Care rep told me I didn't need a code because my unit was a "24 hour access unit" and didn't need a code because it wasn't behind a gate, which was NOT true. I had to call "Sylvia" with the ATL support team four different times to help with getting a code and drove to my unit 3 times and the location on Monroe Drive twice to try and get assistance. Just ridiculous! I finally gain access to the unit and it reeked of urine, it hadn't been cleaned, and the $19 lock I paid for was nowhere to be found. The ceiling is coming down and there are rodent droppings in it. There is no way I am putting my stuff in that unit. I have a video that shows just how disgusting it was. The service provided today failed at every turn. There are much better options within a mile or two. STAY away from this PS.

I went to the public storage location today and Edony and D gave me the best customer service ! They were very personable and inviting . Very quick and affective.

Great

This place is the absolute worst. No one is EVER there. No one EVER answers the phone. It’s as big as a playground so they can’t be onsite but for so long. I was offered a month free with a dollar rate. Had to pay for admin. Cool I got it. Then less than three days I get an email saying storage due. They tell me it’s prorated. Why not just say that when you tell someone you are getting the month free for a $1. False advertising because that’s not a $1 for the first month. So people know what to expect. I can’t even get in contact with anyone to ask questions that actually knows what they are talking about without confusing us both. The worst. Darius was awesome. They need more people like him working this place. You the real MVP. But those other folks, 🙄

They raised my rate from $56 to $100 monthly with absolutely no warning.

Darius was very professional & informative...he is a treasure to your Company...Thanks Darius for assisting & directing me so well through my move in & move out... I will rent @ your facility again!!!

Darius deserves a raise for his incredible service and efforts to make sure I had the proper storage unit. 10 stars, he should be part owner!

BEWARE! First of, pictures are not accurate, the units are dirty with ceilings falling apart and are insanely humid, not an air conditioned indoor facility. Had all my things packed in saran wrap in case mice, bugs, or mold might come through, the units are not tightly sealed, gaps everywhere. I had my things stored over the summer, when we came back the lock looked fine but was jammed, never worked again. Didn't think much of it until it was too late, we noticed 2 suitcases & a backpack I placed towards the front were STOLEN. So many sentimental gifts and memories from my grandma,family, friends all gone. Someone is stealing, trying not to take too much in hopes no one would notice. Others were broken into around the same time, I only found out through the reviews, not a word from the office. The office and management weren't much help, told me only insurance could do anything. Don't be like me, read the warning signs and stay away from this place!

Nothing to write home about

If I could give this place no stars I would they need to be shut down the office staff does not communicate in any way with you after they get your money and they have rats lots and lots of rats your stuff will be damaged beyond repair just like ours was oh and the gate codes never work so you won't be able to get to your unit unless someone is there which is rare and if you tell the office about the damaged stuff they say that its your problem and then close thw door in your face and won't answer your calls anymore

CeCe was so amazing. She went above and beyond to help us with our last minute move. I highly recommend this location!

DO NOT RENT A STORAGE UNIT HERE. The unit did not look like this when I moved in. Upon finding the storage unit like this the rude woman in the front basically handed me the insurance card and said to contact them. She had no regard for all of the stuff in the unit being ruined she stated If I wanted to switch units I would've had to do it right then. Gave no clear direction on what I should do besides get your stuff out before you are charged for you stuff being in there. I wanted a refund for the month but never got in contact with anyone to resolve this. I moved out of the unit before the first to avoid being charged for the next month and the unit being no longer usable due to the poor maintenance of the property. In the middle of January I get a bill stating I owed for the month of January when I moved out in December. Contacted them again to state I was moved out in December. The place is poorly ran and the property is trash. I only moved in there because I wanted a drive up to the unit and the nicer place next door was closed. TAKE YOUR MONEY ELSEWHERE. I have attached the pictures of the unit literally falling apart

CeCe is amazing very helpful and caring thank you so much for EVERYTHING!

Well run storage facility. Very responsive to any questions or issues. A pleasure to deal with. Really nice facility!!

Thanks to Cece for the great customer service I received at this location. She had me in and out in a prompt manner , making my experience quick & easy!

Always Great customer service! Ce-Ce and the other associates are always willing to help with any questions and concerns. Quiet & clean property.

Rushed up after work to running in it before they closed because they said they're open after hours got truck next day after work came up again after hours because of my work schedule only to find the unit number was wrong. Can't reach them customer service sucks. Really awful experience.

My experience at Public Storage was quick, friendly, and efficient. Cece did a spectacular job of reviewing my leasing contract with me. Showing me my storage unit, and clarifying on all of the questions I had. The moving process Can be stressful but I’m so appreciative that cece was there to help me through my storage process.

The location is convenient and the set up was fast and easy but they have a huge rodent issue. My items were 6 months only when I stored them here. I moved everything out today, roughly 5 months later due to the pandemic and there were rodent droppings everywhere. I had an indoor unit so one would think that they would work a little harder to prevent this type of infestation.

Awesome customer service! Toy was so helpful and understanding, if I could give her 10 stars for her customer service I would. Thank you Toy!

My storage unit and several other units were broken into on Friday. And I was never alerted by public storage. Be careful about using this location as they have no regard for people’s property.

Highly recommend this location! Jeneisa and Mecca was very kind and helped me get in out!

This location is the worst. I have been calling and leaving voicemails for an entire week with no response. They responded well when I was actually getting the unit. RATS got into my storage unit and damaged some of my property. I have been trying to alert them of the situation and move out, but i cant get a response. So consider this me alerting you Public Storage.

Great customer service, very informative and family friendly. Thank you very much Ms. CC for the positive conversations. To all, have a great day!

Cece was very helpful and nice Ryan’s for the help

I was at chantilly and Cecily and Mecca was very generous and nice beautiful and loving and very good customer will recommend to any one thank you you guys great job!!!

Cecily was very prompt and professional! The whole rental process was so easy and quick. Getting the storage was the easiest part of my day ! Thank you public storage and special thank you to Cecily!

Cecily was awesome and everything went smooth!

Cecily was great even though it was raining she still had a great attitude and was very helpful.

The staff, Cecily is very informative and punctual. I underestimate the customer service and glad that I received the best service from her. Glad that I reserved storage from here.

Excellent customer service. I called in about a unit and was given all necessary information within no time. No attitude was given and the representative was very friendly. I would recommend others to use this public storage.

Cecily was amazily helpful and very knowilibaly of her facility. Also she suggested i took pictures of door codes which i would not have thought to do!

Excellent customer service from CC I would refer anyone to this location as long as she's taking care of the customers

Just a shout out to Cecily for all of her friendly help! Thanks!!

Cecily was very helpful and made my moving process a whole lot easier. I was in and out of the storage facility in no time. Thank you for all your help Cecily.

Nice storage place. If your are past due they will cut your lock off an put theirs on. Meanwhile you have to pay for another lock plus the past due amount. So, never be late over here.

Our service rep Ms. Cecily was a great help

Cecily was great and customer service was wonderful! She took her time to explain the special as well as how the process worked with the storage unit. She did well explaining the process regarding the insurance as well. Thanks for your help Cecily!

I rented a unit today. Ms. Cecily helped me through the entire process. Great customer service. Cecily was timely in processing my documentation. She did a fantastic job, and even went above and beyond with helping with error found on my online reservation. Thank you.

Very satisfied with the service I received from Cecily at this location. She was very helpful and informative on helping me make my move smooth. Would definitely recommend this location for anyone looking for good customer service along with great rates!

they got everything you need ..to put your stuff

I came into the office this morning and I was greeted by an employee named Tracey . She was extremely pleasant and knowledgeable of the property and products. Thanks for the ultimate customer service experience. I will definitely recommend this property to friends and family. Thanks Tracey and the staff of Public Storage

Quick fast and easy excellent customer service. Just do your job as a customer and read your brochures and ask questions and you’ll be fine!!!

I had a flawless move-in experience with Cecily. Anytime I go to my unit she is there to answer all of my questions! They have great customer service & the location is convenient! I would definitely recommend this location.

Just came in and made a payment w Cecily. Great customer service. Very pleasant and funny. Glad I came in on my lunch break. Very quick and easy!

Cecily was great to work with thanks

Cecily is amazing! She was super helpful, knows her job and very respectful. Always nice to deal with customer service oriented individuals that know their positions and makes the process easy. Thank you Cecily! SLS

Cecily was extremely nice to me and helpful! She was very knowledgeable! I would recommend anyone to store here!

Shakerah was so professional and helpful! Made this a great experience for me. Thx

Very nice, and helpful. Thanks

Ariel was wonderful I can’t say enough about how professional she was! Awesome service, highly recommend her and Public Storage!!!

Ariel made my stay at Public storage very wonderful doing a challenging time she was very helpful and explained and made everything easy for me 😊🙌🏾👸🏽🙏🏾😊

Ariel was fast and helpful with me getting a unit with a great personality.

thanks Ariel! this process was incredibly fast and enjoyable. above and beyond for customer service.

I honestly don’t go and do reviews but because this young lady by the name of Ariel who has great customer service skills and professional and friendly which is hard to find now days , she very knowledgeable of the property . I would definitely refer this location to my friends .

We had an excellent experience with Ariel yesterday when we rented a unit. We were under a time crunch and I am emotional from a death in the family (which necessitated the unit) and she remembered my situation from a phone call the day before. She was polite, professional, and courteous, which I much appreciated. The process was smooth and easy. Our unit was dry and clean, the gates are in good working order and and we got moved in today with no problems. I would recommend this place to others.

Sade Banks was great. Took us in the golf cart with my 88 yr. old mother...Thanks Sade

Keshia is great!!!!! She is the best. Everytime i come in unannounced she always has a smile, and always helps me with whatever i need!!

Keshia is the best.

Keshia is the best. Please store here if you want your items to be safe.

Lakeisha was a great help. Made me feel like my property was safe.

Tracey was super professional, My client and I were inquiring on several units and Tracey showed us several of the units and several options available. We both walked away knowing what to expect when it is time for her to move her items in.

What’s not to like about this property and the manager Keshia !! Been here for a few months and don’t have a complaint. The initial rental process was quick and easy, and Keshia is more than happy to help and answer any questions. But, I didn’t have any, because of how thorough she was.

Keyshia was wonderful she's is very helpful she made the process go fast and it was very easy for me I loved Keisha's attitude and knowledge about her job and would recommend Public Storage on Chantilly Drive to my friends and family member and anyone who needs to move or need storage in the future!!!!!!!!

I came in to purchase a storage unit on my lunch break. Yazmine was pleasant, efficient and professional. the facility and location was great.

I have been a renter (2 units) at PS for a few years. I’ve dealt with many PS managers, however Keisha is a class of her own, she’s a true professional. She’s been most helpful. Keisha’s customer service skills are outstanding. I think Keisha should train all new hires.

I had an Appointment on Monday February 25, 2019 , Yasmin greet me with smile. She was very helpful with all the necessary information. she was very fast and efficient. I would recommend this location. Thank you for provding excellent customer service.

Always friendly and ready to help!

Keshia was so nice and sweet. I just went in to get packing supplies and she was so nice and sweet. If I ever need a unit, I will come here and even recommend this place to my friends.

Staff is wonderful and Keshia really goes the extra mile to ensure a great customer experience. I was a little concerned about moisture and mildew because i've had bad experiences at other storage facilities, but I just used the product "damprid" and haven't had any issues with mildew or leaks. Very happy that I found such a well run and customer friendly storage location.

Awesome customer service! Keesha always has a smile and always remembers my name. They put all new doors on the units which makes things much nicer.

Keshia was fabulous. I went to visit the property yesterday to get an ideal of the storage size I need to store my 2 bedroom apartment and she did a great job. Her huge smile and customer service skills were the best and I Will be back to store my items there.

I was very pleased at the attention that Keisha gave to our needs when we arrived to rent a storage place. She was vey friendly and helped us select just what we needed. Very clean area.

Nice friendly clean establishment. Keisha was a big help with my move in.

Keshia is the greatest!!!!!

I love keshia at Chantilly drive she needs to blessed with benefits and holiday pay and extra money for the love she shows are family and bless her in the most way possible for helping us out and showing the the utmost respect and love for our family and storage hook her up forever..

Met a client there

Customer Service Rep Saul helped me today beyond measure! Very knowledgeable and extremely pleasant. Thanks Saul!!

Great staff and customer service! Keisha manages the Chantilly Drive location in Atlanta - Buckhead and I can not say enough GREAT things about her!

Keisha was unbelievably help and professional about renting this space. She runs a tight operation - very clean and safe. Keisha redefines customer service - a huge asset to Public Storage. If you are looking for great service and a clean, safe, affordable space, then this is the best location!

Keshia was super thorough, professional, kind and helpful. Would definitely recommend this location!

Knowledgeable, helpful, professional and friendly. All the right stuff.

It was such a pleasure doing business with Saul. He was very professional, i.e., attentive to my concerns, pleasant and seemed very knowledgable of Public Storage's ins and outs. Its funny because I had just left extra storage space down the street and told them that I would get back with them. I went to Public Storage and Saul stole the show. His customer service was exuberant, unlike the lady at extra storage space, and therefore, Saul got my business.

Keshia is professional, kind and understanding and will always receive my business here.

I loved how clean the property was and the wonderful customer service that I experienced. The property manager Keshia was very patient and attentive to my needs. Her pleasant spirit is a plus and if I could give 10 stars I would. Thanks for an awesome experience.

I was able to move in a clean unit upclose to the front entrance on the same day i called to make a reservation. Very friendly staff especially the property manager Keisha. I would recommend this location to anybody looking for a safe and secure storage solution.

Patient and attentive. Keshia was gteat

Keyshia is great

Really good service and nice manager. Narica was awesome, easy to talk to, and made every information very clear for us.

Service was amazing very informative and made me feel like a made a great and comfortable decision

Keshia is beyond awesome. I remember when I use to ride pass this place and trash use to be everywhere. This lady has turned this property around and now I feel comfortable storing my items there. I can tell she is really in tune with the property and is not there just for a pay check. You can tell she loves what she do and I love her.

They are an ok storage facility. The number one issue I have work them is they changed their hours after I signed up and now they closer at 6pm on weekdays. It's almost impossible to get to my unit after work during the week.

To who it may Concern the property manager Kesha Is a great People person She know her job and very kind to customers In person and on the phone Way to go public Storage thank you for Kesha And the property looks good thanks

Keshia was great, renting a storage space was very stress free! She helped us find the right sized space for our needs. Excellent service.

Keshia was super nice, a great conversationalist, and an excellent advisor when it came to our storage needs.

Keshia was the dopest and had excellent customer service definitely a returning customer

Upon entering this location I was greeted by Keshia who then assisted me in purchasing packing items, she was very helpful. Thanks! While I was there a rude customer entered in rage about what seemed to be nothing to me but she was handled the situation very professionally. I will be doing more business with public storage. 👍

Keshia was very helpful with my storage needs and questions. The facility was very clean.

can this facility accommodate a full size 53 ft tractor trailer

Keshia 🤗 A step above the rest !!!!

Leah was very helpful and nice.

Keshia is AWESOME! Very helpful and made my experience seamless!! She is a true Gem! Thanks for your help.

fantastic staff, quick process, great deal. What more could you want?

Keshia is a warm and very helpful employee that goes beyond what has to be her normal job description. If I was still at my law firm in Michigan and after experiencing her personality, I would be trying to recruit her to change her profession, she would not be working at public storage! She is diffently management material, with a personality to match!

Ashley is good to me.... Thanks

Leah was fantastic

I had a wonderful experience working with Lekeshia at public storage today. She was very knowledgeable and pleasant. Great customer service and great attitude!

I came in to public storage place Keshia helped me get boxes. She is a great worker! I will be back to get more.

Great service helpful informed took great care if us

Keisha at Public Storage was incredibly accomodating and helpful in our emergency situation. I highly recommend this storage facility. Thank you Keisha!

A bit pricey but good. Units should be cleaned after vacated.

Lame! When I got storage here the hours of access were from 6am to 9pm daily ( most other places give access till 10 pm) I just received an email from them stating that starting Dec 1 the hours of access will be from 6 am to 6 pm. REALLY?!

Lekeshia and Brianna gave the best advice and council for storage. I recommend that if you want quality service stop in to this location so they can set you straight!!!😀

Awful, water damage and rats

Keisha was very helpful, displayed excellent customer service, and took care of all my needs. Excellent storage facility.

Keshia was wonderful !

I commend Jamerlah for her professionalism courtesy, and overall outstanding competence during our time with her at public storage. She is a managers dream. In addition to her strong and knowledgeable work skills, she has an awesome personality that allows for great customer service interaction. Please promote people like her. You will be rewarded as a Company.

They raise the rent too much and too frequently.

Jameelah and Leah were very knowledgeable about services rendered. made moving my stuff in to the storage unit easy and quick. From your number 1 Top Flight Attendant, thank you ladies.

came in to rent and Jameelah did an amazing job , she was very helpful in finding the right size space I needed and was very nice doing so. I will definitely refer this location

Jameelah was the best at helping me switch my unit from one location to here! Amazing staff!

Jameelah was very helpful and checking in was fast and easy.

Lock was cutoff after a few days late payment but replaced by management for free. I wish they had communicated what had been done, but I appreciate they were willing to compensate us for the lock.

Melissa was very great fun personality she got great customer service I came In paid my bill she made it easy

Harassing staff. High rates. Revolving door of staff. Homeless tenants!

good service, good price

Pat was very thorough in explaining the rental process and the agreement details. She was extremely courteous and knowledgeable. She showed us the options available and answered our questions forthrightly.

Melissa was very kind, prompt and helpful. So was her manager, Sean Marker and another representative Taylor. If you are looking for a place to store, this is the place to go to because they have good prices and good customer service. period. Stuff like this always makes a customer's day brighter. Very good store!

What a knowledgeable and helpful lady I had to set up my storage unit.

Shenitha was resourceful and very helpful with selecting the right storage room!!!

This is not a great location...

The office ladies are awesome. But security is not very good nor up to par. The cutters are missing on the fronts of somebuilding making it a hassle if it rains. Me and my storage items get soaked every time. It rains if i am there consolidating my content of unit E

Very friendly staff

Over all experience was fantastic! Excellent and quick service. I would recommend this storage facility to others. Ariel was wonderful, polite and professional. Thank you (A second time renter)

Would give 10 stars if could..great service with a smile and a chuckle..

I received excellent service from beginning to end. The unit was spacious, clean and inexpensive. Andrew was very courteous, professional, and went out of his way to make sure my expeience was quick and worry free! I definitely recommend giving these guys a try!

Renting a space was fast & easy from Arlisa at the desk - she was awesome! Terms as explained to me at the time were clear. The outside access space I was assigned on the upper level was clean & ready to use. However, lock your space immediately even if you aren't using it right away. When I came back the next day, a different rep had given my space to another customer. The manager, Shakita, tried to make it right and moved me to lower level unit on the back but it was not suitable. Shakita was very accommodating, apologetic for the mix-up and cancelled my contract upon request. PS mailed me a refund six weeks later. While the company itself was slow in refunding my payment (and needs to invest in renovation of this location), the initial contact with Arlisa and the regular follow-up Shakita provided until my case was resolved was outstanding. The stars are for the customer service I received by them at the location, not PS as a company.

Con

Arlisa did a great job. recommend

Arlisa was excellent. She is very efficient and thorough. I highly recommend this location.

Jennifer - great customer service! Highly recommend!

I was interested in renting a unit at this property and Arlisa was here to assist me with all my needs. She was very pleasant and had great customer service. I will be back to rent with PS. Thanks Arlisa you are a big asset to the company.....

Arlisa gave me the best customer service ever. She helped me to transfer from one unit to another one. And also show took me around the property to show me my new unit.

I am very happy with the service of this location. Very polite service and easy to work with. The location is also very easy to get to and the pricing is also quite affordable

Very friendly and helpful, prices falsely advertised- doesn't include mandatory insurance

The facility was clean and the property was secure. Ive heard so many terrible stories about putting things in storage and bugs and I'm grateful I didn't experience any of it. I received awesome customer service from both Jennifer and Brandon! I would highly recommend this location!!!

Very nice staff. They took care of me. Right before closing too. Good job guys. Can't beat the location either.

They will force you to buy their locks for 5×5 storage, the problem is these locks are useless for anything else and were designed for these storages

Jennifer was the best help and showed me the unit i am renting and made everything so easy. Jennifer you are the best.

Jennifer was amazing. I've used many public storage locations in the past and Jennifer has by far provided the best experience for me. She helped me find the right unit for my stuff since I had originally booked a size way too big. She explained everything and made sure everything was handled by the time I was done there.

Cancelled locker 3 months ago. Still getting calls for delinquent payments. Awful.

JENNIFER WAS AMAZING. U CAME IN 20 MINS TIL CLOSING. SHE WAS VERY NICE HELPING AND FAST. THANKS JENNIFER IM VERY SATISFIED. GOOD HELP IS HARD TO FIND AND I APPRECIATE YOURS.

Ava was super nice and let me wait inside and enjoy the air conditioning while I waited on roadside service to come and help me with a flat tire!

My unit suffered water damage and my furniture (bed, couch, headboard, dining room table, dresser, etc.) was ruined. Public Storage offered movers for one day to help move things into a new unit however I was traveling for work and unable to be there so my things continued to sit in the damaged unit and mold. In the end, I was responsible for paying for the removal of the molded items. This makes absolutely no sense to me. I pay for my items to be kept in good condition (the entire point of a storage unit), they are not, and then I'm responsible for removing them, both financially and physically?! I WOULD NOT RECOMMEND USING THIS FACILITY. This would be like putting your money in a bank, the bank losing it and you being told it's your responsibility to get it back.

Met today with Jasmin after speaking with her on the phone. She was just as pleasant as her voice indicated she would be. She gave me all the information I needed to make my decision right then and there and I was able to walk away having rented a storage space I am certain will meet my needs perfectly. Thanks, Jasmin for making the experience so pleasant!

My overall experience with this facility was great. Roderick's energy was very positive and he answered all questions about my moving needs. Will definitely recommend this facility to everyone.

Great people

Jasmine so nice today. I came in at the end of workday to rent my unit. Most people may have been spent at the end of the day and ready to go home but Jasmine was not. She was pleasant, smiling and happy to see me. She's very knowledgeable and was able to carry the necessary rental steps within 15 min. I really appreciated her positive attitude and welcoming spirit. Thanks Jasmine!

Great experience. Jasmine is helpful and personable. The surrounding community is safe. I have piece of mind that my things are in good hands.

In the process of moving. Jasmine was very helpful in thinking through all of my packing needs. No pressure - but very helpful advice and suggestions. Thank you Jasmine!

The girls at the fro400nt desk were professional and helpful. Clean property and storage unit. I also love the location and convenience of being close to 400 and 85.

I cannot say enough wonderful things about Jasmine. She is professional, courteous , kind and always has a smile on her face. It is so obvious that she truly cares about you as a person and not just as a customer! I can't tell you how many times she has gone out of her way to help me anyway that she can & will call me personally to remind me that my payment will be due in a few day saving me a great deal of money and fees if she notices that my payment is coming up goes far beyond her norma

Jasmine is easy to work with, friendly and knowledgeable about the company. She takes pride in her work. She is greatly appreciated. Give that woman a raise. Thank and Kind Regards, D. Smith

Omar & Jasmine were so very helpful. I got a great price, great service, and I was in and out of there in under 30 minutes. THANKS!

My name is Mike M. I have stored my house property at this Public Storage site for over two years. I couldn’t be more please with the level of peace of mind that my belongings where in a safe and secure storage place. The management team are all great staff members and always ready to be of service to all business clients. Jasmine is a new site manager and from my past experience this site hires great staff members and I am certain that Jasmine will shine as all the other site managers before her. To all new customers at this site rest assure your property will be left in great hands at this Public Storage. Mike M.

Jasmine was great

Jasmine was extremely helpful and full of knowledge. I could not ask for a better experience.

It was like going home and visiting my sister jasmine made me feel right at home. I have been back in atlanta for 4 years and i truly believed that customer service no longer exsited. Im here to tell you, you will find the best at the public storage on chantilly rd in atlanta. Thank you to jasmine. Give that girl a raise Sign happiest customer Terry Marlowe

Leaving paying my storage love this location Jasmine and Omar are always helpful when I need assistance,they are the epitome of professionalism!!

Jasmine was extremely nice and knowledgeable about the property. She treated the entire experience very professionally. She explained all of the rules, regulations, and different options that were available. I can tell she takes a lot of pride in her work. Jasmine made it seem like we were touring an apartment complex not just a place to throw my old junk temporarily.

I just left that facility and loved it some staff members like Ms Santeria have a great sense of customer service... wonderful experience. Thank you PS for making my experience easier

I was on this property on yesterday Jasmine and Tierra they were amazing as I can see they work well together. This was my friend Danethia first time renting the prices was affordable. Tierra was very helpful and Jasmine made the renting process easy. Thanks Ladies see you soon!!

Jasmin was very helpful in my first attempt in renting a unit.

I just moved out of my storage unit after 3 years a tenant...only because I am moving out of town. They have been great! Ausha in particular is a wonderful person to work with...thanks so much!!

The Manager their is super friendly. Her name is Ausha, dont hold me to spelling. A few years ago I devolped a muscle disorder so just walking can be challenging. Ausha takes me to my unit and makes sure everything is ok from the time I pull up till the time I leave. She is always upbeat , happy, energetic, and helpful. I would not be anywhere else but at Chantlly Drive.

VERY efficient, professional, polite, and helpful. Ausha was fantastic; she even called to remind me of my meeting with her. whew! very satisfied and relieved.

My experience at this Public Storage was GREAT! I was greeted by Jasmine!!! She was very courteous and attentive. It was just refreshing to have someone take pride in their business. I am truly glad I chose this location and will continue to do so as needed.

My experience at this Public Storage was absolutely an unbelievable experience! We were greeted by an absolutely wonderful, professional, helpful and very courteous employee by the name of Ausha. It is definitely a pleasure to do business at this location and will continue to do so as needed.