Public Storage Self-Storage Units at 1387 Northside Drive, Atlanta, GA

Worst service and the price is crazy. I was being charged three something a month when the price I was giving was $138 a month. Then there is never anyone there to help. You have to make an appointment to get service or even come in and pay. High price low to no service. No help with bill modification and it’s been three months now.

Trakita, is a breath of fresh air and very professional! She was very welcoming and provided me with an excellent customer service experience! Job well done😊

Trakita has been excellent and very help , she deserves a raise,

Trakita is very professional

I have a space here and I spoke Evelyn at this location and she was extremely helpful and mind you this location is always a wreck and even though when I went she had a lot going on she was very assertive and helpful and took the time to help me understand the rent and also helped with the insurance process it was a real joy to see that great customer service still exist

Great place to store things

Trakita was very helpful, informative, and pleasant!

Trakita was very professional and helpful during my visit.

Avoid at all costs! Terrible customer service at the facility. Almost impossible to reach corporate customer service. Strike 1 - Reserved a 5x8 drive-up unit online for an upcoming move. The day before the move, I was contacted that they rented out my unit. I could reserve another unit but at a higher cost. I don't think Public Storage understands what a reservation is. So, now I booked the same size unit at a higher cost because of their process. Strike 2 - Showed up the next day to take possession of the unit. The door latch was bent and would not open/close. Drove back to the front. They switched me to another unit that was "the same." Strike 3 - After arriving at the newest unit, I discovered a lock on the door. Clearly it wasn't actually available. I went back to the front. They stated that they had no other units of that size and tried to upsell me to a larger unit at 3x the cost. This is not an acceptable option when they are the ones that made all of the mistakes. Upon declining, they refunded me ONLY the cost of the padlock ($21.77). They would not refund me the rent I had already paid or the admin fee. Absolute scam!

Trakita was great .

Trakita has great customer service , highly recommend.

Trakita is very patient and kind. Helped me with everything, highly recommend

Trakita was very friendly, professional and helpful with my with storage rental. Everything was explained all the information I needed was provide. I look forward to doing business with Public Storage.

Trakita was wonderful and helped out alot

Trakita is awesome . Great customer service & is always going above and beyond for her customers.

Trakita welcomed us and very professional, will definitely recommend this storage facility.

Always my go to facility for my storage needs.

Trakita is an amazing property manager. Very clean and safe environment.

y’all people steal ! how are the employees stealing? only 5000 compensation no i want the person jailed. our stuff was more 5000!!

Trakita was very helpful with assisting me with my storage unit. She answered all questions I needed an answer to.

If you want a storage unit that you can only access during business hours and never have employees on site I would highly recommend you rent from here.

Its an older facility(50 years old) but it is well maintained and the management is nice

Trakita is awesome!!

Trakita was very professional.

Worked with Trakita to reserve a unit. She was very helpful and explained everything quickly and clearly.

WARNING: Do not pay for the insurance coverage. It requires that you have a receipt for every item you want replaced in the unit. Had over $20k of belongings taken after lock was cut. The insurance coverage they sell covered nothing.

Courtney is the best she got me in my unit during my emergency move thanks so much courtndy

Trakita is very hands on at property and has the best customer service I have ever experienced at Public storage . She is the absolute best and not to mention the property is sooo clean .

Trakita is very professional, very hardworking always cleaning doors and property looks better since she came Very clean highly recommended property

Experience was great, Trakita and Fre were extremely helpful and got me the unit I wanted. I definitely recommend this location. It’s a convenient location and the employees are great

Trakita was excellent. Multitasking at it's finest. Highly recommend

Trakita and Gidget made my Public storage experience very quick and easy. The professionalism was superb.

Ms.Cruse was very helpful!

Trakita is amazing , quick and easy process

Trakita has the best service ever!! Clean location. Highly recommended 👌

Trakita has the best customer services. Very easy and quick process. Highly recommend

Carle provided outstanding service! She above and beyond to accommodate me. It was after hours and she stayed to help me take care of my unit. Plus it was a storm and she walked up through the rain. Thanks Carle

Trakita was fantastic !

TRAKITA, who runs the office, is absolutely top-flight. You may not realize how essential a storage-unit office manager is until you need them. On multiple occasions, Trakita has helped me out; Including alerting me to items that I inadvertently left unsecured. She is courteous, efficient, and professional. I cannot recommend her highly enough!

Trakita was excellent . Quick and easy process

Trakita Is wonderful, super knowledgeable, quick and efficient! Makes renting a unit super easy!

Trakita was great . Quick service and very knowledgeable.

Trakita is the best . Love her great personality and fast service

We were assisted by Trakita and she exceeded expectations - she was very professional, prompt and efficient with responding to our questions and helping us with our decision regarding storage. Thank you!

Trakita was very nice . She made sure I had merchandise to protect my belongings and understood everything. Clean location. Highly recommend

Trakita went above and beyond for me . She helped me save and was so professional. She really need a raise she was truly caring and quick . Highly recommend

Trakita was very professional. Nice clean property .

I needed a space that was affordable in the heart of Atlanta, I found public storage at 1387 Northside Dr. which is my community and Trakita gave excellent customer service and I lead able to get the space I needed and accomplish other business and the space was affordable unlike the newer storage facilities in the same area. Thanks Trakita, great job.

First of my stuff was stolen out of my storage. Nobody ever picks up the phone nor is anybody ever in the office. Very unprofessional don’t put your things here because I’m pretty sure one of the workers is in on the stealing.

Tammie was very pleasant to work with. She was sweet heart

Trakita customer service was excellent, very professional and quick

Ms Ariana is a jewel. She is a valuable stakeholder to/ of Public Storage. Ariana took the time, knowledge and patience to explain the Public Storage Process, policy and protocol. This our first storage unit journey. Ms. Ariana made this journey easy and nice, seamless, and palatable. If anyone is needing a storage unit/ accessories, please head to the Public Storage on Northside Drive and see Ms. Ariana… you will not regret the experience!

Trakita very professional . Great customer service and clesn property .

Trakita customer service is excellent. She was so knowledgeable and friendly. Very clean location and quick process. I would highly recommend location.

Ariana was great

Ariana provided excellent customer service. Was able to assist with finding the correct unit size to store my personal items.

Ariana great service

Trakita is the best property ever!! Always friendly and helpful, very professional. I would highly recommend location.

Araina was very informative. Highly recommend location.

Trakita has the best customer service ever . Love location .

Trakita was amazing

Staff is super sweet. Clean and safe place to store.

Ariana , did a great job , and it was smooth and quick , highly recommended

Trakita was very perfessional she made sure I understood everything. Very clean property and nice property.

Trakita hello beautiful

Trakita was exceptionally helpful & kind! Glad I chose this location. 😇

Ariana was great and helped me get a unit within seconds. She was awesome

Wonderful customer service and clean storage areas But then my storage space was broken into and I had some items stolen but there has not been anyone to contact me about my items. I'm paying insurance and I have not spoken with them either. Kind of crummy!

Ariana was very helpful and knowledgeable.

Hey PublicStorage , it would really be amazing to be able to access my things! Your Location on NorthSide Drive in Atlanta Georgia has been holding our things hostage for a month now! I arrived to put my Christmas things away today and was not allowed to access my unit. Another customer has locked access to all units on our hall. And we are not allowed to go into it. That customer is the only person who has access to all of the units on that hall! I tried reaching out to the area supervisor Patrice. To no avail. This all stems back to a breaking on the property that happened approximately six weeks ago. We’re over 70 units were broken into. No notifications were made by public storage to any of their tenants to let them know what it happened. You’re gross lack of empathy and care for your customers in the situation is disgusting and needs to be addressed immediately!!