Public Storage Self-Storage Units at 1387 Northside Drive, Atlanta, GA

Trakita was very helpful with assisting me with my storage unit. She answered all questions I needed an answer to.

If you want a storage unit that you can only access during business hours and never have employees on site I would highly recommend you rent from here.

Its an older facility(50 years old) but it is well maintained and the management is nice

Trakita is awesome!!

Trakita was very professional.

Worked with Trakita to reserve a unit. She was very helpful and explained everything quickly and clearly.

Received a “thank you for moving out” email today. I did no such thing. I “moved in” barely a month ago. Account fully paid up via credit card autopay. Nobody answering phones at facility. HQ Customer Service hung up on me three times. Apparently note on my account is “discovered unit empty”. No idea if my stuff has been stolen or what. Get to location - nobody here! At a “virtual meeting” all day, come back tomorrow. Hard no. While talking to yet another Customer Service agent I let her know I’m jumping the gate to check on my stuff. Waving at security cameras in the process - maybe they’ll send someone? Indeed stuff is still here, locks intact. Clearly some serious administrative screw up. Yet, no security company comes, no police. Nothing. After I jumped the gate twice. Shows you how safe this place is (go ahead and sue me, guys - I dare you). My account is closed and all access revoked. Customer Support refuses to help, says only Property Owner can help. Yet, again, zero staff mid day due to “virtual meeting” on a Wednesday. Absolute sh-t show. Do not leave your stuff here, and do not use a Public Storage facility. Nobody at HQ will help you when something goes terribly wrong, and you’ll have no idea if your stuff has been stolen or wrongly claimed (same as stolen) by the franchise. Total actual panic attack. Have arranged Extra Space Storage unit and will hopefully be successful in claiming my stuff and moving out as quickly as possible, and then seeking my monthly fee back. Insane. Absolutely insane. UPDATE - Returned at 6:05PM with a U-haul after setting up and paying for a new temporary account online under my partner's name to get authorized pin-code access to the facility, only to find out they do not allow ANY access after 6:00PM. Still nobody around, by the way. And once again Customer Service by phone completely unhelpful and unsympathetic. What alternate universe this place operates in is beyond any sort of comprehension. Successfully vacated my belongings the next morning. Stay very very very far away from this place, and Public Storage in general.

WARNING: Do not pay for the insurance coverage. It requires that you have a receipt for every item you want replaced in the unit. Had over $20k of belongings taken after lock was cut. The insurance coverage they sell covered nothing.

Courtney is the best she got me in my unit during my emergency move thanks so much courtndy

Trakita is very hands on at property and has the best customer service I have ever experienced at Public storage . She is the absolute best and not to mention the property is sooo clean .

Trakita is very professional, very hardworking always cleaning doors and property looks better since she came Very clean highly recommended property

Experience was great, Trakita and Fre were extremely helpful and got me the unit I wanted. I definitely recommend this location. It’s a convenient location and the employees are great

Trakita was excellent. Multitasking at it's finest. Highly recommend

Ms.Cruse was very helpful!

Trakita and Gidget made my Public storage experience very quick and easy. The professionalism was superb.

Trakita is amazing , quick and easy process

Trakita has the best service ever!! Clean location. Highly recommended 👌

Trakita has the best customer services. Very easy and quick process. Highly recommend

Carle provided outstanding service! She above and beyond to accommodate me. It was after hours and she stayed to help me take care of my unit. Plus it was a storm and she walked up through the rain. Thanks Carle

Trakita was fantastic !

TRAKITA, who runs the office, is absolutely top-flight. You may not realize how essential a storage-unit office manager is until you need them. On multiple occasions, Trakita has helped me out; Including alerting me to items that I inadvertently left unsecured. She is courteous, efficient, and professional. I cannot recommend her highly enough!

Trakita was excellent . Quick and easy process

Trakita was great . Quick service and very knowledgeable.

Trakita Is wonderful, super knowledgeable, quick and efficient! Makes renting a unit super easy!

Trakita is the best . Love her great personality and fast service

We were assisted by Trakita and she exceeded expectations - she was very professional, prompt and efficient with responding to our questions and helping us with our decision regarding storage. Thank you!

Trakita was very nice . She made sure I had merchandise to protect my belongings and understood everything. Clean location. Highly recommend

Trakita was very professional. Nice clean property .

Trakita went above and beyond for me . She helped me save and was so professional. She really need a raise she was truly caring and quick . Highly recommend

I needed a space that was affordable in the heart of Atlanta, I found public storage at 1387 Northside Dr. which is my community and Trakita gave excellent customer service and I lead able to get the space I needed and accomplish other business and the space was affordable unlike the newer storage facilities in the same area. Thanks Trakita, great job.

First of my stuff was stolen out of my storage. Nobody ever picks up the phone nor is anybody ever in the office. Very unprofessional don’t put your things here because I’m pretty sure one of the workers is in on the stealing.

Tammie was very pleasant to work with. She was sweet heart

Thanks Ariana. For the Good deal on my storage space. I recommend her for the job well done. Thanks Ariana

Trakita customer service was excellent, very professional and quick

Ms Ariana is a jewel. She is a valuable stakeholder to/ of Public Storage. Ariana took the time, knowledge and patience to explain the Public Storage Process, policy and protocol. This our first storage unit journey. Ms. Ariana made this journey easy and nice, seamless, and palatable. If anyone is needing a storage unit/ accessories, please head to the Public Storage on Northside Drive and see Ms. Ariana… you will not regret the experience!

Trakita very professional . Great customer service and clesn property .

Trakita customer service is excellent. She was so knowledgeable and friendly. Very clean location and quick process. I would highly recommend location.

Ariana was great

Ariana great service

Ariana provided excellent customer service. Was able to assist with finding the correct unit size to store my personal items.

Trakita is the best property ever!! Always friendly and helpful, very professional. I would highly recommend location.

Trakita has the best customer service ever . Love location .

Araina was very informative. Highly recommend location.

Trakita was amazing

Staff is super sweet. Clean and safe place to store.

Ariana , did a great job , and it was smooth and quick , highly recommended

Trakita was exceptionally helpful & kind! Glad I chose this location. 😇

Trakita was very perfessional she made sure I understood everything. Very clean property and nice property.

Trakita hello beautiful

Ariana was great and helped me get a unit within seconds. She was awesome

Wonderful customer service and clean storage areas But then my storage space was broken into and I had some items stolen but there has not been anyone to contact me about my items. I'm paying insurance and I have not spoken with them either. Kind of crummy!

Ariana was very helpful and knowledgeable.

Hey PublicStorage , it would really be amazing to be able to access my things! Your Location on NorthSide Drive in Atlanta Georgia has been holding our things hostage for a month now! I arrived to put my Christmas things away today and was not allowed to access my unit. Another customer has locked access to all units on our hall. And we are not allowed to go into it. That customer is the only person who has access to all of the units on that hall! I tried reaching out to the area supervisor Patrice. To no avail. This all stems back to a breaking on the property that happened approximately six weeks ago. We’re over 70 units were broken into. No notifications were made by public storage to any of their tenants to let them know what it happened. You’re gross lack of empathy and care for your customers in the situation is disgusting and needs to be addressed immediately!!

Trakita is the best property ever .

Real Nice and Professional

The customer service from Shaundra and Trakita were excellent Thankyou!!!

This storage is horrible they have break ins alot somebody just stole my stuff two weeks before Christmas

Trakita is amazing

Trakita was great , I store at another location but will be back to see her . Great customer service , very friendly. Highly recommend

Trakita has exceptional customer service. She is very positive and knowledgeable. Highly recommend.

Trakita was great . Very quick and knowledgeable.

Trakita Was absolutely amazing very accommodating and great customer service and was willing to help and accommodate me and all of my needs very satisfied!!

Shaundra was very professional & helpful. I recommend everyone to come here for their storage needs. 10/10 customer service

Trakita has the best customer service. Even though she told me it was going to be a little higher then what expected and I didn't mind because she was so helpful and pleasant. She took calls while I was here and her phone etiquette was exceptional. Thank you for helping me cause baby I was having a horrible week!!!!

Great customer service.

Trakita and Tracy was very quick and knowledgeable . On this rainy day they both had smiles and positive attitudes. Highly recommend location .

The property manger was very helpful and patient with me she walked me through everything the young lady Tracy training with her was very polite and hands on as well with Trakita , very nice property and staff

The new property manager Trakita was very professional and knowledgeable. Highly recommend location and her.

Love the location but the time to access your unit need to change back to 9pm I can see the office closing @ 6pm but the gate as well

Never use this storage place!!! They have rats!!! The insurance only covers up to $250 for pest. So the insurance is basically useless. Over $2000 worth of clothes and my brand new mattress completely ruined! They have offered me $270 to compensate me. What a joke. The on-site represents told me that had a rat Problems going on for months. Yet they didn’t reach out to the tenants to inform them of their rat infestation. Please don’t use this place, unless you want rat droppings over your clothes, holes in your clothes from rats eating through them, and rat urine stains on your mattresses and clothes.

Nice units

The greatest

Keisha was soooo helpful and and got me in and out! Thank you sooo much !

The gate hours need to return back to 9 pm. It is an inconvenience for gates to close at 6 pm and violates the contract terms we signed up. I am very disappointed that we drive all this way and cannot access our property.

Got an email saying office hours would change to 6PM starting April 19, 2021 (which is already inconvenient on it’s own) but as of now, regular hours state that I should have access to my storage space until 9PM. And here I am, at 6:06 PM on 4/17, unable to get into my space because it is currently closed. If you change the hours and send out an email about when the change is effective— ADIBE BY THAT PLEASE. It’s super annoying to drive all the way up here and see the gate is closed for absolutely no reason. Even the hours on the gate say 9PM smh

THE SALE ASSOCIATE AT PUBLIC STORAGE 1387 NORTHSIDE DR . ATLANTA, GEORGIA WAS VERY COOPERATIVE. SHE STOPPED HER LUNCH PERIOD TO ASSIST ME IN MY STORAGE RENTAL . I TRULY APPRECIATE HER HELP AND SHE COMPLETED THE RENTAL QUICKLY AND EFFICIENTLY. THANK YOU.

CUSTOMERS SERVICE IS EXCELLENT AND POLITE AND VERY HELPFUL. IT WAS A EASY PROCESS. THANK YOU TIFFANY.

Didn’t feel welcomed went right down the street to a competitor and booked a spot awful

Don’t store your valuables here! A wet cardboard box is more secure than this place. Drove up today to find the main gate broken and wide open. Went to our (locked) unit to find that it had been forced open (which isn’t difficult we found bc the walls are made of thin sheet metal) and our stuff was stolen. Walked around to find a bunch of units had been hit—all just forced open. The doors to get to the units are always unlocked so the only real secure part of this place was the main gate...WHICH IS WIDE OPEN. Might as well put a sign on the main road inviting thieves in.

Ashley was very helpful and nice!

Such a great location! The manager Ashley was extremely considerate and kind. My transition was excellent.

Ashley was perfect. Helpful In Getting me in and out. Definitely would suggest anyone in Atlanta area to go see her.

This place is a huge scam. I would give a 0 review if I could. Stay away from this place. The unit itself was FILTHY. Rats got in the unit, they chewed some of my stuff, pooped and urinated all over my things to the point where I have to throw them away. They raised the price of my storage unit every 3 months without any notice to the point where it was not worth paying anymore due to the conditions of the place. I advised the office I was going to no longer use their services starting this month and to please stop the charges. This morning I received an email charging me for the month of December. I called the office and the man told me that because we went into the unit to move the last of my things at around 5:45 but because we did not vacate the premises until 6:15 they charged me for A WHOLE MONTH. I explained the situation to him but the man in the office was very rude and did not care to help me at all.

I get that being in the city of Atlanta things will be a bit pricey. However it should be worth every dollar! This storage facility is most definitely over priced. I occupied a storage unit here roughly over 2 years at $149 and within that time, the company went up on the price twice. Now charging $182 for a 10x10 and outside uninstalled units at that. I had to remove everything from my unit after finding that rats had chewed through most of my boxes and rat feces and piss found all over most of my belongings. I can honestly say that I was quite disturbed and couldn’t believe that I had been paying this type of money only for my things to be ruined by rats. There are 3 other storage facilities near this location with better prices and better accommodations. I would suggest that you keep on going right pass this place.

Manager was professional and very helpful! Property looks nice. 5 stars !!!

Extremely satisfied with the service I received from CC.! She made my move in process super smooth , highly recommend this location !

I just "downsized" to a smaller unit at this location. The manager was very helpful and professional during the transition.

Really really rude. The rate is $150. "Ok. That's not really competitive with what we're seeing, but thank you" "That IS competitive and the best price you'll find in the area...

Love this place. Manager Shakerah is the simply Th e best. I felt right at home walking into the office. She is very knowledgeable and friendly. I hardly had to do a thing. She took care of everything for me and explained how storage works thoroughly. Even after I got everything handled, she called and made sure all was afterwards. Made my day because customer service has died in Atlanta, but not here. Thanks again Shakerah for all your help.

Shakerah was very friendly and knowledgeable. she didn’t try to pressure us into buying extras, but made sure we had the right products to keep our belongings in good condition. prime example of good customer service

Ms. Shakerah worker was very helpful in renting out storage units for Romanoff Electrical. She was very professional and very friendly. She made our experience very pleasurable.

Shakerah is a very helpful and resourceful rep

Great customer service from Shakerah👌🏽👌🏽👌🏽

Keshia was absolutely amazing . I came into having a rough moving transition but she walked me through the entire process so graciously. She is truly a gem and takes such pride in her work. Public Storage is luck to have her as team member.

Keshia got me in and out fast. I liked her hospitality.

I want a storage unit for them now

Keshia was the best.

Great customer service

Brittany gave me awesome customer service! She helped me select the best storage unit for my needs. I would recommend this location to others.

Keyshia was very helpful very kind and got me my space very quickly!

Keshia was absolutely the best. She had no problem renting me a unit in the cold freezing rain. I love people like her.

Keshia was great!

Brittany was a great help to me. I was able to get checked in quickly and smoothly. It's made my move so much easier.

I came to this location the customer service was awesome is beyond words the manager she was extremely nice she explained everything thoroughly and the young lady Brittany she was absolutely humble and just a pleasure to meet approved sunshine she actually cared about everything that I inquire and make sure I got the unit that I need it even though it wasn't the one that I reserved online I wouldn't go to any of the location in Atlanta with this one even if I'm 2 hours away on God

Great place with good customer service, also the premises are under 24 hour surveillance and gated. Best place in this location with a pull up storage. Contractor friendly!

Customer service is excellent Ms Keshia especially, very helpful.

Brittany and Keshia great job

I went in to rent a unit because I just moved here from out of town and the rental team (Keshia and Brittany) were very helpful and professional and I was very happy with them and there service. I would recommend my family and friends to go rent a unit from these ladies. Thank you for your service

Very helpful and friendly staff. Convenient and clean location.Thank you Keshia, for your excellent customer service. I Highly Recommend!!

Keshia was excellent with great customer service. Thank you Keshia!

Brittany and Keshia was very helpful and polite, they made me feel very welcome. Thanks for everything!!!

Best location for the area. Reasonable support.

Ms Keisha was absolutely wonderful she got me right in out with so much positive energy and encouragement. Also assuring me that everything will be alright and in do time things will get better 💯😘

Keshia:Has a great attitude even in pain with a tooth pulled.

Keshia gave me an great experience.

Lekeshia and Shakerah are a great help, the customer service is amazing!!!

Shakerah was great! Awesome customer service.

So very welcoming, very pleasant and polite. Keshaia, carries herself well and represents Public Storage.

Keshia and Tameka helped me with my last minute storage decision and made it so easy for me.

Keshia was the best.

Too expensive.

Shakerah was super super amazing!!! She was extremely helpful, would recommend this location!

Cecily was extremely nice and very helpful and knowledgeable about the property. I would recommend anyone to store at this property.

Keshia was absolutely amazing and gave me some of the best service I've received in a while. For my first time using public storage, she made it easy and almost exciting! She also helped me to get the best deal possible. I’ll definitely be using Public Storage again!

Keshia was so great and knowledgeable about the business. I love the changes I see being made at Northside...so much better.

Keshia is a star 💥

Keshia was so great taking my payment today.

Taking care of business here. Shakeera is doing a good job. Thank you.

Hidden costs.

Great location, reasonable price, secure facility, communicative staff—stop looking and just go here. Shakerah was super helpful and understanding of my short-term storage needs!

The service I receive great service from Mrs .Shakira was very informative and helped out a lot . I really appreciated her help and would recommend her storage to other people .

Keisha was very attentive to my needs and friendly. I stored my belongings with her and I know they'll be safe. Everything's so clean here. Thanks Keisha

Great service thanks keesha

Keshia and Renae are the best.

Better than U - Haul by far !

The best most welcoming experience ever! I booked my storage room online. Had a call from Keisha at the Northside drive location. Confirmed that we would be over later that day. When we arrive she was helping a lady rent her storage room, multi-tasked us both and yet made us both feel we were the only person she was working with. Gave us a tour of the property, offered moving products at a better price than Home Depot... We are super satisfied. Thank you!

Keshia was absolutely Great And I definitely reccomend this Storage

Keisha was so polite an me fill like my belongings are safe

Keshia wasvwonderful &very helpful ..very grateful &highly recommend her To other clients

Keshia was great

Tywanda was a great help with positive attitude !

great customer service and nice location

Can u get your stuff anytime?

Ebony and Kisha were very knowledgeable, professional & friendly... I came in stressed and left at ease. Thank You Public Storage.

Good services

Ms. Powell was awesome!! Thanks again

Was recommended by a friend. Perfect location. Ms. Kisha was very kind and efficient and also helped me pick out boxes.

Kisha shows to be sweet, patient and d2e. I had trouble getting my truck situated for two days and she(Kisha) was extremely pleasant and understanding of all the chaos that tried to creep in. Storage was clean and sized well. Not to mention I got lucky with a unit up front. Smile. Don't hesitate on this location. I'm pleased and I highly recommend.

Tywanda did an amazing job assisting me , she was well mannered and very knowledgeable of what she was explaining she is a great asset to the Public Storage company all I can say is Job Well Done

Tywanda is very helpful! I love this location. Happy customer!

Kisha was excellent and very professional. Storage was nice and clean. Would definitely recommend.

Very helpful, polite and courteous

Tywanda, the manager, was very knowledgeable, professional and friendly. refreshing to see someone who takes pride in her work. happy with the experience thus far

She was just respectable and she explained everything like you need to know y'all have a great employee

Tawanda is awesome! She was very thorough in our unit tour and was very expedient and genuinely cared about whether or not the unit would work for us. Great experience!

Karen is consistent in customer service. Has an excellent memory of each customer's name. Cool to feel remembered

KAREN was ftiendly and very helpful and extremely knowledgable with

Always a good place if you want outside storage units.

Karen was very helpful and informative and easy to talk to. The rental deals going on are very good too!

Tywanda is such a great service rep. Hob well done with hiring such a great person thats courtesy and she comes with a great smile. She deserves a raise if not a promotion. I highly recommend this facility because of Tywanda! Shes Superlative

Karen was an amazing help with allowing me to view MULTIPLE storage spaces until I found one that was the right size for my belongings. She giggled and smiled the entire time which was coupled with great conversation. She even allowed me to wait inside the main office until my ride arrived. Karen was outstanding and deserves a raise!

Karen was very helpful. Anytime there's an issue she's right there to help.

I had a great experience with Ms. Karen when trying to decide what size storage unit to get. She made me aware of all the different things to consider being that I had special family items I wanted to put in storage. She’s extremely knowledgeable and helpful!

Karen is always super helpful!

Karen has A-1 customer service.

Friendly staff

Karen was very helpful!

Great location, clean facility. Karen the site manager is the best! From start to finish she made the experience wonderful. Thank you once again Karen for everything !

I recently visited this location with a friend. They are super friendly the onsite mgr Karen was extremely helpful in finding a suitable unit within our price range. I definitely recommend this location to any looking for storage space.

I want to start off and say that the customer service was beyond what I expected. In a day in age where many customer service representatives are automated or just impatient with clients I was extremely pleased with Karen’s effort’s to diagnose my issues/concerns by listening first to my wants and then educating me on different options. Which then helped me to calibrate my expectations, I felt like I had my own personal assistant along this journey to find storage. Not only did she represent the company well but also set herself in a class of her own.

Karen was awesome! Very helpful, upfront and honest. Every time since I've seen her on the property she been super attentive and friendly.

The property was clean and Karen was very nice! She was very informative and got me set up with my unit quickly. I would definitely recommend this location!

Karen, thanks for the fast and informative service. Great attitude and exceptional customer service. Enough said!

Karen was very helpful, professional, and sweet as pie :) EXCELLENT SERVICE!!!

one of the cleanest outside properties I've seen and Karen was very supportive and answered any questions i had.

Karen is nice the special beat other prices and they have Longer Property Hours as well it was a great fit for me

Karen and vida have great customer service and awesome customer service

Do you have free pickup? with the first month free, how much is the second month?

Decent facility, good location, fair price and exception customer service. It's always great to deal with someone who knows what they're talking about, what they're doing and knows how to treat a customer. If only we could clone her and employ here throughout the whole city. Thanks Karen!!

Karen was very informative and concise. She got me setup with a unit in about 15 minutes.

Karen was super helpful and explained everything perfectly! 10/10

Staff is very friendly and helpful safe and secure place to store stuff never had any issues with theft no bugs very nice place ease-of-use secure items of all your needs if you're running behind all your payment they call you and figure out is everything okay or what's going on.

Lauren C was very helpful.

Nice clean facility. The property manager, Karen was very helpful. She took the time to answer all my questions and seemed to love working there.

Karen was very helpful an nice lady love the environment

Very good customer service thanks Karen

Fast and grate service

Ok

Please choose another property. The customer service here isn't the best. Even if you're frustrated you should not argue with a customer. I'm very disappointed in how I was treated today.

Beware! Complete ripoff! This is the Worst Public Storage. My unit along with others was burglarized/broken into, and I was never compensated by the insurance. They will lock you out of the facility if you have not paid by the 7th of the month AND charge you the late fee. The people that run the office are RACIST, not helpful and don't care about the customer. And there is a rodent problem. Stay away.

The manager was very friendly and helped me get set up right away.

Management nice but storage units have been sprayed with this stuff in the ceiling that breaks off and fall all on your furniture, boxes and things. Spiders are attracted to the stuff in the ceiling.

It's ok

The service at this location was great. Nakia was the one taking care of us and we were very satisfied with the quality of her service!

My experience was awesome!! Ms. Karen is very professional and friendly!!!

This was a great facility. Easy access. I navigated a 20ft box truck with no problem. Karen the manager on duty was very helpful and informative while quickly getting me out of there and on with my day!

AL HELPED ME OUT ALOT ....OMG YOU ARE A BLESSING!!!!! GREAT PERSONALITY AND CUSTOMER SERVICE!!!

Karen was so kind and friendly! She provided exceptional customer service and great knowledge of the storage unit we picked out. She was definitely a pleasure to work with. Thank you so much, Karen!

Gets pretty good storage

Rat infested storage!! I used their facility for 8 months to store some household items. I could not get out of there fast enough as I found rat poop all over my things and some of it had been chewed. Upon vacating the unit I found 2 dead rats under my furniture. Crappy service too! Stay away. And a homeless person living in a unit two doors down from where I was.

RATS! RATS! RATS! Rats' Poop over EVERYTHING! If my books and furniture weren't EXTRA shrink wrapped....everything would've been trash in my eyes. RAT poop in baskets I left uncovered. It looked like an infestation. After vacating I attempted to take a picture of the mess of droppings EVERYWHERE, BUT... the neighboring unit was vacating and they were encountering the rats alive and combating them. I high-tailed it out of there. Their mattresses were eaten through and everything. EXTREMELY gross! Some people put ALL they have in these units. Shaking my head! Their packing supplies are OVERPRICED as well. NOT A DEAL or help! Karen made experiencing the abomination a little better than if she wasn't there. This place is disgusting. Take your money to a controlled RAT FREE environment.

Karen was a great help!

The P.S. Rep (Karen) was very warm and gracious and made the whole cumbersome experience of renting a storage a breeze, she was very professional and informed. I wish I could find A1 customer service like this all the time but as we know this isnt a perfect world.Thankyou for making our moving experience a breeze.#karenurock

Karen & Teaira duo like peanut butter & jelly; they just work perfectly together. Very professional + very friendly. Thank you

Karen was very polite attentive and professional. I enjoyed my rental experience.

Karen was very nice and informative. I would definitely tell anyone about the good service I received.

Poor service store was opened super late!! I left @ 10:45 am 3/4/17!!! Just needed to make a payment and I live in Ft. Lauderdale Florida the office should have opened @9:30am go figure 🔥🔥

Great experience here, Melissa was super helpful and friendly. She made the storage rental process a breeze. Would gladly recommend.

Awesome customer service

Did receive and Susie are the absolute best. Definitely 5 star customer service...

Rats, rats, rats! I caught (3) in my unit in 8 months span, feces on my things that I refuse to touch until I can disinfect and move it all out. I do not store food in my unit but the small holes in the aluminum panel doors allow them to come in. There are holes in the doors around the entire property. Property manager offered to let me move my unit to another but I do not see that fixing the problem. The storage units are outside and they wont fix the holes in the doors so this is what you get. Never get an outside unit, lesson learned! Roaches, you cannot control what your neighbors store or what critters they bring. I am pretty sure one or more of my neighbors brought roaches because I certainly did not have them . I spent money bombing the area, roach spray, bait, the whole nine. After 2 months the roaches finally appear to have gone. Be prepared to deal with critters!

Melissa and TC.. were very helpful today. They got us in and out

Clean and reasonable

Do NOT rent here! they have RATS!!!! The rat feces and urine ruined pretty much everything in the unit. And the insurance you buy there on site is pretty much useless - the max you can get back is $250 - hardly worth the cost given the absolutely destroyed furniture and the money you already pay monthly for the added insurance. AWFUL!!!!!!!!!!!

I've been using this storage unit for a few months and everything's great. This staff especially Jasmine as always pleasantly nice and helpful.

Jasmine was very personable and helpful showing me the unit. Very easy to understand the terms and conditions.

Jasmine absolutely amazing! She has the best customer service! I was never a fan of Public Storage until now! It's close to my home and safe! Great job Jasmine keep up the great work and excellent customer service! I'll refer everyone specifically to you!

The day I moved in there was a slight snafu. My lock was jammed and I couldnt access my unit. I also had hourly movers sitting on the clock. I immediately looked at the business card that was provided to me when I signed the paperwork to get the unit and called the name listed on the card "Jasmine". The 2nd ring, Jasmine answered the phone with a smile in her voice. I was like wow - she sounds pleasant. I explained to her that I couldnt get in and I needed another unit asap. She replied so professional and courteous: "I apologize for this inconvenience and I will locate a new unit for your immediately". THEN she did exactly what she promised within 10min. Next thing I knew . . .she came running around the corner smiling and sweating apologizing again for the inconvenience and locating a unit 10 feet away. I was so relieved and grateful for Jasmine's responsiveness, professionalism and efficiency. She recognized it was a severe customer satisfaction issue and resolved it immediately by providing a unit of equal/greater value and kept my rate the same. How about that . . . .customer service that is over and beyond your expectations!!!! When you rent here ASK FOR JASMINE SHE IS THE BEST !!!

The customer service received from Jasmine was excellent!!!!

Arlisa was very kind and she helped me with all of my needs, she has great customer service. Thumbs up Arlisa

Really enjoyed the service Shakita was very helpful and positive about the entire process I wasnt comfortable putting my items in storage im leaving the country Monday until March and with her help I'm confident my belongings will still be in the condition i left them! Thanks PS!

Clean property and great staff

Great customer service with competitive pricing. Good to know when dealing with a large more reputable company.

Clean location. The property manager was very helpful.

Great customer service Jasmine is the best!

Jasmine was amazing very friendly & she even help me carry my items to my car. people like her should be recognized

Really great new staff at northside my mom has been there quit sometime I went in to pay a bill and Shakita and Jasmine helped me to pick up my mom a mattress bag to protect her mattress so she could use it again because she didn't get one when she first purchased her space! Thanks guys I would have been the one to have to replace it!

great service

Fast and easy experience thanks to Ariel, would recommend to anyone for their short or long term storage needs.

They talk a good game about how secure it is and how they do a lock check everyday. But the lock check is worthless. My unit was broken into, my lock with the public storage stickers they made such a big deal about was laying on the ground in front of my unit. The thieves put another lock on the unit (with no stickers). The Storage personnel said they did call because people lose their keys and have to cut the locks off all the time. So I asked them what the lock check was good for, no answer. I call to talk to them after the break in and was put on hold for 10 minute as which point I hung up and call back with no answer. When I did get a hold of them and asked about the security tape they said the district manager would call me back. 3 phone call and 3 weeks later I still haven't talked to the manager. One other thing it is very dusty. You need to cover your belongings or they will be coated will dust and the insulation that is on the ceiling.

My experience was great and I enjoyed the customer service.

Jasmine was great! She made sure that I understood everything in the agreement. Answered all my questions with patience and a smile. This will be my first time having a storage unit and she made me feel very secure in picking here.

This facility continues to employ quality people. Omar, who left because of a promotion (congratulations Omar,) has been replaced by Candy who is equally as professional, friendly and helpful.. Thanks Candy for everything

Nice job, highly recommended

5 star service at this location with jasmine. Thank you

No problem whatsoever with Ava of the office staff. Very friendly and informative. However, when reserving online I was told my 10x10 unit would be $90....which I thought oh GREAT deal. Yet when I came in to officially book the unit there were previously unmentioned merchandise and administrative fees which brought my total up to $133 and some change, plus another $15 because there were 3 days left in the month. For those keeping score, that's an additional $58 from what was advertised online. To call their pricing misleading would be excessively nice. Not happy.

I really enjoyed my experience with this location. The main reason was Candice . She was my point of contact as I prepared to secure a unit. Candice has a Wonderful Personality and she is very knowledgable. I had some issues regarding what size space that I would need. Candice took the time to explain my options and was very Professional in her Presentation. She is the reason that I will refer other people to this location. AWESOME CUSTOMER SERVICE.

Great service

this public storage is the best only see Omar he was more then helpful

My experience with Taylor was quick and simple. She explained all parameters of my contract and unit in an easy-to-understand matter. I look forward to cooperating with Taylor as I use my unit!

Omar is the greatest person ever

I just had a tough move, but Omar at the Public Storage location on Northside made it a great experience. He is informative, professional and clearly understanding of what his customers need. He asked very good questions to help identify our needs and guided us through the process. Thank you Omar! He can help you with your storage needs big and small.

my experience with Kwana @ Public storage was excellent

Staff was very friendly and helpful. Place was very clean. And the staff explained everything to my satisfaction, I like the double security of the gate and door. Well done.

Great experience and wonderful customer service.

My public storage experience with Mr. Omar Sullivan is always a JOY!!!! He is always so helpful and kind. Now in this world, compassion and understanding are unheard of. Omar went above and beyond to help me whenever I had a problem or situation he even gave me great advise and suggestions for moving forward. Omar really made me feel like someone cared and not judging me in these hard times. I just wanted to tell him and thank you and continue doing a great job. You don't know how much your kind words and actions are appreciated, and you are truly an powerful asset to the customers and the company. ;) I would rent at Mr. Omar Sullivan property a million times over just to experience his courtesy and appreciation of the customer!!!!!!

This public storage is number great customer service. The property manager Omar is doing a great job. Love this location keep up the good work Omar.

This is by far the best public storage Omar the Property manager is the best.

This public storage has the best employee (Omar) he is great fast quick and extremely nice.

BEST MOVE IN FOR ATLANTA Very fast and friendly move In by the very beautiful Ms. Candace if anyone needs a quick move in shes the one to go to. She stayed late at work just to assist a customer after working hours

This facility is by far the BEST in METRO Atlanta with the most professional employee on staff there (Omar). And trust me I've been to other storage facilities and clearly they were outmatched by this loaction. So I'ld recommend Public Storage and this location to my friends and thank you for your customer service.

J j and Wendy were fantastic and most helpful!

THE BEST storage facility in Atlanta! Safe and convenient location. The property manager Omar is especially great! He gave us helpful advice and very personalized attention. I wouldn't store my things anywhere else after the wonderful experience I've had.

Omar and triston were great! Nice property ....

Omar was very pleasant to deal with. very professional and a breath of fresh air. Public Storage needs more employees like this

The service was great and the employees were friendly.

The employees were very helpful and they made the process of moving in very easy and expedient

Omar was great it was a quick great experience

I love this storage facility. They have amazing customer service.

I will be moving out of my dorm soon so I've been searching around for storage units. I came to this location and to be honest I did not know what to expect. I never rented a storage unit before. Although I was only searching the staff at this location are EXTREMELY helpful and are knowledgeable about storing. Thanks to Triston and Taylor I have an idea on what I need. Excellent customer service is what drives any business. Ask for them!

The ladies who work here are fantastic, helpful and full of energy. DJ especially helpful, proactive to get me the unit I needed, when I needed it. Thanks so much

Great Customer service

Visited this located. Staff were great with good customer service. If you're ever in need of a storage unit then be sure to contact Gary or Nina they will get you taken care of no problems nor any waits. I was in and out in less than 10mins.👍

Thanks to Omar and Gary. Got my stuff moved in before the rain came down. Thanks for your help

The staff here at Public Storage was very helpful and courteous.

Awesome customer service by jacqueline!

Pleasant experience with Jacqueline! Ask for her!

I just left public storage santeria, ava and seth were great!

Moving into my unit b77 at public storage on northside was extremely quick and easy. The property was neat and clean. Omar made me feel very comfortable renting at this location. I would recommend this public storage to anybody that needs a storage. Great job omar!

Great staff, I went in to look at a storage unit and Omar was very helpful, polite and professional. When I do rent a space it will definitely be there.

Moving in was quick and painless. The office staff, Omar and Tristen, were extremely helpful and knowledgeable, and they were very friendly. The grounds appeared clean and well maintained.

Great experience with moving in quickly. Did the paperwork. Got the space. Moved in. Thanks to Gary and Triston. Property was very well kept

I had a great experience. The office staff (Gary?) was very professional. The process was painless. Gary took me out to the property to show me the unit and explained how to store my items. He was very helpful. The unit and property were very well kept. I would recommend this property to all. Thanks for making this move easy

Triston was excellent to work with. Very efficient. Property was cleaned and well maintained

Worst storage facility I've ever had the misfortune of dealing with. The location is convenient to Atlantic Station and I-75, but that's the only good thing about this place. The unit they assigned me had rat droppings inside it, and not just a couple pellets, I'm talking rat party here. My roll up door only had one handle, the other two had been broken off, and it was held in place by only one bolt, so it spun. The sliding bolt that closes the door, was bent and beaten looking as it it had been hit with a hammer (do people break in here??). There grounds were in terrible condition with huge piles of leaves collecting between the buildings. I came in at night to drop some things off, and all the lights on my row of buildings were out. I attempted to contact the manager, Mr. StGeorge, about these issues and he didn't respond to phone messages, even after 5 days. I called Public Storage corporate and they were polite but offered no help and took no action. I moved out a few days later. What a waste of time, effort, and money. Do yourself a favor, take your business someplace else. This Public Storage is awful! I wish I could rate them negative stars.