Public Storage Self-Storage Units at 647 Donald Lee Hollowell Pkwy NW, Atlanta, GA

This is by FAR! The best customer service I have ever got at a storage facility ! Courtney and Barrnisha were super friendly and knowledgeable. They take pride in their location, it is super clean and the AC is blowing like it’s snowing. I wish I could give ten stars! Thanks girls!😁

I’ve rented with this public storage for almost a year and never had any issues. The whole team is amazing and super helpful. Special shoutout to Courtney, a GREAT addition to the Public Storage Team!

I talked to the district manager and he was really helpful with the rent of my unit. Being a valuable customer for 3yrs and offered me a discount. Happy customer all the way around.

Ms. Jacqueline was awesome she went out storage open on her way home... thank you so much!!!

Omg This Public Storage Team was a life saver! They are so welcoming and really come out and assist in anyway they can. I will definitely be utilizing this storage and location again.

Jacqueline was great when accommodating me for my unit! Seamless experience, thank you!

The people are great!!!

Thank you, Carlos for the amazing experience!!! You are the best!!!!

Great Customer service!!

10/10 do not recommend. Had storage since 2/22 in 9/22 they advised me of a system glitch that “vacated” me in the system but that my payments were received and that my belongings were safe and secured despite them cutting my locks. They supposedly secured my things with a new lock and all was well and they continued billing me until I discovered after 3 consecutive visits with a 26 FT truck rental ready to vacate my storage to move into my house with my belongings only to discover my things GONE! No trace of auction or evidence of my items being legally processed out in system and now my storage unit that I was paying for is filled with random stuff from someone else that cost me 300/month! After the discovery that my things were gone I asked to be vacated and they billed me for another month! This is a breach of our agreement and the lack of accountability by management to hide or make this go away is unreal. I’ve made contact with their escalation team, local management, and filed through the insurance services I was also paying for to no avail. I’m having to involve an attorney for my belongings worth over $100000 gone in a flash and all they can say is that team is no longer with the company. They struggle with burglary which is why they close the space when the staff closes at 6pm daily. But they doesn’t help when it’s an inside job! Save yourself the headache and take your things elsewhere!!!

Delania provided exceptional assistance, ensuring that I gained a thorough understanding of my account and unit space. She surpassed expectations by going the extra mile to guide me towards the optimal course of action.

This was the WORST experience I’ve ever had in storing my furniture. Roaches, customer services, ghetto people, trash all over the parking lot, you can ONLY come during business hours I mean the list goes on!!! I will NEVER use HOOD public storage ever again. I’d rather pay a higher rate then deal with this!

y’all people steal ! how are the employees stealing?

No one ever answers the phone!!! Or returns your call when it is imperative. Also times I’ve been up there, there wasn’t an employee on properly during office hours.

Friendly people.

Absolutely amazing!!! Keisha and Courtney helped me get clear understanding with my account and went above and beyond to help me with the best route going forward.

I've had a unit at this location for 3 years .The staff is super helpful. The location is convenient. It's easily accessible if you're moving large items. 10/10 overall experience

I needed to store some of expensive electronics. I contacted public storage to inquire about availability and hours. I was advised there was availability at the Northside Drive location and the latest I would be able to access the facility is 9:00 pm. I rented the storage unit and began moving the equipment into the unit. I arrived at the unit for my second trip at 7:20. I was unable to gain access. I contacted the customer service number and spoke with a customer service representative. I was advised the actual access hours were from 6 am to 6 pm. I informed the customer service representative I had been advised the access hours were from 6 am until 9 pm and that not being able to access the storage unit was most unfortunate, because I had no place else to place the second load of electronics. The customer service representative became extremely rude and short and advised me I had received and email indicating the hours were from 6 am to 6 pm. I asked to speak with a supervisor. A supervisor came on the line. She said her name was Kandice. She was even ruder than the original customer service supervisor. She also told me I had been sent an email reflecting the 6-6 hours , eventually, after I asked for the name of her supervisor, she rudely hung up on me. I have been a public storage customer for less than 5 hours and won’t be a long term customer. The call center apparently sees the customers as not worth taking the time to speak with and this company does not stand by the representations they make. Get your free month and clear out, it’s not worth the disrespect demonstrated by Kandice in escalations or the equally rude original customer service representative.