Public Storage Self-Storage Units at 1506 Howell Mill Road NW, Atlanta, GA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 84/moSmall 5'x5'
$ 84/mo $ 84Best Price Label
- Climate Controlled
5'x5'Online only price$ 88/moSmall 5'x5'
$ 88/mo $ 88Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 116/moSmall 5'x10'
$ 116/mo $ 116Best Price Label
- Climate Controlled
10'x5'Online only price$ 124/moSmall 10'x5'
$ 124/mo $ 124Best Price Label
- Climate Controlled
10'x10'Online only price$ 140/moMedium 10'x10'
$ 140/mo $187Best Price Label
- Climate Controlled
10'x5'Online only price$ 142/moSmall 10'x5'
$ 142/mo $ 142Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 192/moLarge 10'x15'
$ 192/mo $ 192Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 208/moLarge 10'x15'
$ 208/mo $ 208Best Price Label
- Climate Controlled
10'x20'Online only price$ 321/moLarge 10'x20'
$ 321/mo $427Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 362/moLarge 10'x25'
$ 362/mo $482Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Atlanta
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
Oakdale Storage Units Near I-75
Oakdale Public Storage gives customers a ton of cheap storage units to choose from to tackle any self storage need.
Sitting less than two miles west of where Interstate 75 meets Interstate 85, this facility is just about halfway between downtown Atlanta and central Buckhead, making it a convenient storage spot for residential and business storage customers throughout the greater Atlanta area.
Rent a 5x5 storage unit to hold smaller items, including old TVs, boxes of books, collectibles or small kitchen appliances.
For residents in Underwood Hills, a 10x15 storage unit is an excellent choice for keeping bulky and oversized items packed away, from winter wardrobes to old furniture or boxes of old sports equipment.
Families on the south side of Buckhead can pack up an entire five-bedroom home into a 10x30 storage unit during a major home repair or remodel and breathe easy knowing everybody's stuff is all together in one place.
Nearly all of the storage rentals at this location are indoor storage units and climate controlled storage units. There is also the option of outdoor storage units with drive-up accessibility.
As one of the top 10 biggest cities in the U.S., finding extra space in the Atlanta metropolitan region isn't always so easy – even in the suburbs like Oakdale. That's why it's important to Public Storage to make sure all local customers have plenty of affordable storage rentals at their fingertips, so finding extra space is never an issue.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 287)
Absolutely amazing store owner I was stressing about getting to the airport and was having issues at another location and she went out of her way to make sure she got in contact with someone to help me. Absolutely would recommend this location to anyone looking for storage. Great quality help and truly cares about their customers.
WORST EVER. Someone is making fake reviews because they never have staff or open. Rats got in my things and someone stole all of my other good stuff.
The property manager at this site was amazing with handling my concerns and issues that raised when I try to book my storage unit online. She was patient and very helpful!
This storage facility 100% stole from me. I put my belongings in storage in December and went to Florida and came back 4 months later in December and there was so many missing things. TVs, clothes, shoes, a sound bar And as I’m unpacking I’m noticing more and more little things are gone like wall art, a ring light and more. I’ve filed a claim with the insurance and also filed a police report but There was no sign or forced entry so I don’t think they’ll help or replace the things but I think this was an inside job to be honest. I remember when I was moving the things into the storage, the 1st lock they provided me had no keys so I was going down the elevator to replace the lock with another and the manager met me at the elevator and I told her there was no key to the lock and she gave me another one. The police says the locks are supposed to have 2 keys but this lock only had 1. I’ve contacted an attorney and I’m just going to let them handle it at this point. Im so upset and no one seems to care. DO NOT USE THIS STORAGE COMPANY!
Riddhima and prakita were very knowledgeable, and educational. They were both patient and very customer oriented. This is what kind of people are needed to promote a company .I'm a satisfied customer. I believe they need a raise !!!!!!!
Riddhima at this location is the absolute best. Of all the places I contacted she was the only person who was both professional and polite which ultimately shaped my decision to rent here. She was great once I was there as well and took time to show me everything and explain everything. I can’t say enough good things about her!!
She was very helpful very nice and quick.
I enjoyed my stuff being in the public storage on howell mill . Riddhima was really good to me when it came to purchasing a unit .
I want to thank Rahdema, who is office manager at the front desk over on Howell Mills! She is always very helpful and knowledgeable! I look forward to seeing her Everytime I stop by. She also keeps this facility much cleaner than it used to be prior to her working there. She was so sweet and friendly and hardworking! Please @PublicStorage Give this girl a raise!!!!!❤️❤️❤️❤️❤️
Reba and Dima are the most helpful ppl I do appreciate you guy help me out alot thank you so much for your help and patience
Very helpful , and quick. All my questions were answered respectfully in a timely manner
Riddhima was great, I loved that she show me around before actually buying my storage unit.
Riddhima very helpful, great experience!
Recently stored my stuff in Public storage. Lost all my belongings , some from serving in the army .. things I can’t get back , due to a huge hole in the roof causing water damage to everything and rats chewing through my belongings. Everything I had is gone. On top of that , they made me pay to keep my stuff in the storage while I filed a report with their insurance . Very unprofessional, Very rude . I posted a few photos.. I have way more. And yes those are chewings on my boxes along with the water damage.. The ground was still wet after removing my belongings..
Smells terrible in the facility, I started at $163 for 10x10 in April, it’s now $253 because they decide to up the rent randomly. I will NEVER use this storage company again!!
I just went to my storage unit and am absolutely disgusted seeing rat droppings in unit and on some of my belongings. I tried to ask for some assistance to clean out my unit and all I received was a pamphlet to file insurance. I am waiting to hear back from management, but in the meantime, I do not recommend anyone to go here!
People have entirely way too much time on thier hands. We get it, you had some damaged items. It's always a risk when storing anywhere. I have been to this facility many times over the past year, and a few times in the past few weeks. When I tell you, EXAGGERATION!!!!! There is no bad smell in the building, it smells like a warehouse, it's not supposed to smell like daisies. There are no FLEAS! Seriously, you cant tell the difference between gnats and fleas? It's a humid, Georgia summer, there are gnats everywhere!! I get hating a corporation but stop going after the people who work there. Everyone I've ever met here has been nothing but nice and accommodating. Move on already and stop harassing the workers.
Ariana is wonderful help and got me out fast
Arianna the property management was very helpful
Adriana She was awesome help and kind and best storage experience ever...
Ariana Is Excellent, Open minded, respectful and smiley associate
It was great and rioohima was very helpful.
Riddhima is an amazing employee
Riddhima was very helpful with me moving in my stuff, very good communication, and respectful.
Ariana at the front desk is very nice an helpful. She was determined to find me right space with reasonable price . She gave me a friendly tour around the property she explained everything to me from office hours to gate hours . Not to mention she is a great sell’s person . The customer service that she is giving is great . I would recommend any one to store at this location she has office an building clean an smelling fresh .
Very helpful customer service and just amazing for close to campus storage!
RIDDHIMA was the most kindest person I've ever delt with for Public Storage
Ariana at the front desk has great customer service . I would recommend any one to store at this location .
Came in yesterday to inquire about a unit was greeted by Justine very helpful an nice lady explained everything to me.
Called in spoke to Justine I’m going home from college need storage she explained to me exactly what size I need so I will complete e rental online!!! Justine very nice lady!!!
Riddhima has amazing customer service!!! Very helpful and friendly!
I've used other PS locations over the years but this one gave me my favorite experience so far.. im gonna butcher her name but I believe it was Radema.. so sweet and answered my partners 8373529 questions! Very clean location and easy to work with. 10/10!!
This place is a burglary jackpot. They’re facility is a rip off they go up on rent every two months fifty more dollars. Do shop here!
Riddhima was Extremely helpful with my daughter s move out. This was a cross country move and the movers arrived later than planned. The local mover could not wait so he left. I am in a wheelchair and Riddima helped wheel me when I needed to go check on the movers loading my things. She was so kind and polite with suggestions for boxes and other items. She is very personable and polite. Her customer service is impeccable. Thank you so much Cathy J
Lady at desk was able to answer all my questions and assist with finding my unit !!! Very Helpful service , First time using a storage unit and i would recommend this one to all my family and friends !
Riddhimma was amazing!! She helped me move my things out of my storage unit and gave me a nice easy check out thank you so much they need more customer representatives like her!
Definitely one of the cleanest, and nicest facilities that we've visited. The staff was very friendly and knowledgeable, and they are conveniently located.
I’m moving like 425 books Jordan Craig is very kind he knows how to upsell I was only supposed to buy like maybe two bundles of boxes but I left out of there with like $170 worth of product. He has a really great disposition very kind keep him as a manager at your store he knows what he’s doing. He even kind of laughed at a joke that really wasn’t even funny I like that….. really good guy.
Yes I got great service from Riddhima thank you
Trakita was amazing although I rented at Northside location she wasn't able to assist me with something and sent me to Akribah and she helped me get issue resolved, public storage has friendly and knowledgeable staff . Highly recommended.
Jordan was very professional and the process was smooth.
At one while I didnt go no where now I travel trying to go places I never been in shops stores restaurants i never ate at at any time it's great to travel over Ga.visit different counties towns all new to me I'm 58 yrs old now and theres cities I have not seen yet but going 2022.
I did not have a good experience here. Corporate public storage is pretty easy to deal with but this location let me down. If this is the best location for you then I wouldn't say absolutely don't use it but don't expect good customer service.
They tell you that you can access the gate at 6am when in fact you can't get in until 9:30!
The verdict is out on this one. It is very challenging to find the office open. Maybe for COVID reasons. 🤷🏽♀️ Then they do not ever answer the phone. I will try again a few times this month.
Set nice and patient with me.
Went Sunday during business office hours. Went to location three times. Called and left several messages and no response.
My utilization of this storage for the past several months has been smooth, easy, and amazing. Had a great deal from the start and the customer service was superb! When I first moved in, I mistakenly dropped my keys in the elevator shaft on a late Friday afternoon. The staff went above and beyond to get a mechanic out here to open the elevator and grab my keys. From that point on, I was sold! This place genuinely values customer service. Specially the staff member Dee was amazing! Always a smiling face whenever I pulled up and needed to borrow a cart and extremely helpful when I needed guidance on closing my account due to my move to Chicago. Thanks so much Dee and team! Definitely sharing this location with friends!
I honestly can’t say enough great things about the location on Howell Mill Road in Atlanta! Even better I’ve had an even equal great experience at the location on Monroe Drive! This is my first time getting a storage unit end it has been the easiest process! To top that great experience that I had at the beginning, in came Danessica, at Howell Mill Road, and her over and beyond customer service! My roommate had moved my stuff out of our house to do some renovations while I was hospitalized. What was supposed to be just a few days turned into a little over a month where I was stuck in the four walls of a hospital room. I was worrying the entire time that I wasn’t gonna be able to get my stuff once I out and boy, I was wrong! A month and a half after he moved my stuff in the unit I called the store and they still have my key! I just got all my stuff today including some very special items that belonged to my late great grandparents that could’ve been long gone if someone just didn’t care. But this team did! Will recommend to anyone asking about units in the future whether in Atlanta or the entire Southeast! That’s how good they are!
Very helpful every time I ask for something!
I just changed to my 3rd unit here over the past several years (different needs over time) and this was my best experience yet. Danessica made the whole process so easy and was so friendly. I live on the other side of town now but this facility is so well maintained it’s worth the extra drive.
Sabrina was amazing! She helped me register quickly but also informed me of everything I needed to know. Thank you!
The customer service at this location has been incredible! From the manager calling and introducing herself to Troy. Also, the lovely lady who helped me out on my first day, 2/20/21! I'm sorry I don't remember your name, but I appreciate all of you and all that you do. Thank you kindly.
AMAZING Customer Service. They helped me get setup super easy and I’ve been a customer for 3 years so far Haven’t had any complaints.
I was pregnant and peed outside this building once.
SaBrina was a nice , young lady . She introduced herself very well and made sure that when I left I knew her name. She was very helpful, and provided me with all information that was needed. She answered my questions to the “T”. She deserves a raise. Thanks for training such knowledgeable people. Thanks for all of your hard work SaBrina. I will be back soon.
I have never been here, but google asked me to review it since I was standing next to it. Go away google. Stop being so nosey.
I just love the young lady brina she helped my friend out wen she move there she told her how the storage work n she loved it
Sabrina have good customer service and property is clean
This is a very friendly place the young Lady name Sabrina is a very nice Lady and she's very helpful and friendly she always smile and very helpful keep up the good work young lady
If public storage can take tips Sabrina you would’ve got a good blessing from me , I never met a young lady so sweet and kind as her. She keep the store very neat and organized. SO IF YOU’RE LOOKING FOR A STORAGE WHAT YOUR WAITING ON PUBLIC STORAGE IS THE BEST OF THE BEST ‼️
Nice and decent compartments with climate control.
Our stuff was stolen from our unit. Not a secure place, would not recommend.
🗣SABRINA -- the property manager -- was nothing short of AMAZING today (03-25-20)! My move in experience was world-class as she was friendly, personable, knowledgeable and accommodating. As well, she gave me a storage unit conveniently located on the 1st floor to make unloading a breeze! The storage unit and the facility were very tidy and it is in a nice area! I would highly recommend this Public Storage location to any and all who are looking for a clean and safe place to store their personal belongings. I'd give 10 stars if possible! 🙌🏽
She was dope sabrina helped me it was a 123 process they were heads on with everything she handled me very well lol I recommend this to anyone
They did a wonderful job and i will use them in the near future if i need to!
She helped me with everything I needed
Alexandria is so nice and answered all of my mom and I’s questions . Very quick with the rental Process as well !
She was awesome, answered all questions, and made the process easy.
Easy check-in! Shalanda was super helpful!
Moving is very time consuming and frustrating. "Shalonda" had great customer service skills, explained everything clearly and I really appreciated her assistance. My family is thankful.
Jennifer was super helpful and got me set up in no time. Would definitely recommend!
The girl working today is more focused on her phone call regarding whoever is in jail and has court today. I'll just pay online and come back later.
Jennifer B is amazing at her job! Very friendly and knowledgeable. The process of renting a unit went very smooth! Give that girl a raise!!
I'm not quite sure who designed this place but they are certainly a sadist. The elevator closes one and a 1/2 seconds after it opens and will literally press you up against the frame until your ribs crack. Also if you are on your way down and someone on a higher floor pushes the button it will stop midway and go backup. The doors do not have stoppers on them so they grind up against everything that you are trying to pull through them. I'm pretty confident that jigsaw designed this place
Jennifer and Shalanda were very friendly and they did a great job making the rental experience easy and quick.
Jennifer is great and helped me get a space quick and easy!!
Shalanda did a wonderful job and got me through the process, paperwork, and payment quickly and professionally. I got my storage unit and was out the door within about 10 minutes.
Aryel Allen was extremely helpful when we moved in last week. We arrived to Public Storage, loaded the elevator and the power went off on the street. Aryel was helpful in changing our unit on the 3rd floor to a location to the first floor.
Aryel delivered an excellent service, she really represents Public storage.
So I had a reservation today at 9:30 and here it is 9:45 and NOBODY IS HERE!! Mind you the young lady yesterday told me “we open at 9:30” and i told her okay I’ll come before work! This is sad
Very easy process and the employees who assisted me Jennifer and shalanda were very helpful.
Omg Jennifer!!! Was amazing!! so many questions I had and she answered everything handled all my problems very great customer service she made me feel at home from the minute I walked in the door I’m so glad I picked this company you guys really have a great worker.
Today I went to the public storage on Howell Mill Road and had, for the first time ever at a public storage, an amazing customer service help. Jennifer B, the property manager knew her facts. She wasn't rude, she was very charming and kind. She was also very funny and made sure my storage unit was all set up. She also made everything clear in a way I could understand it. I will definitely be coming back to this particular public storage in the future.
Jennifer is extremely helpful, professional and nice! She made the process of renting a storage unit very easy. I would recommend this location to anyone that I know.
Jennifer is amazing her and shalanda was amazing great customer service very nice and polite...
I had an amazing experience! Jennifer was great!! She is fast, efficient, and pleasurable!!!
Great customer service! Jennifer B was a great help with my moving out of my unit! I would gladly recommend this location
For 7 years now, Public Storage has been my go to when needing additional storage space. I've used them in multiple states, with no issue ever until NOW. The issue was minute, yet cost me a additional $99 where if customer service was priority this could've been avoided. I'm writing a letter to corporate due to not being able to get anyone on the phone. The lack of care and communication with the staff has shown me my money is not needed or valued. I doubt I'll get a response so I've made arrangements to take my things,money, and time elsewhere. I will never support this company again, I will encourage my following to avoid it as well. Customer Service is most important and vital for a business to strive. The CUSTOMERS provides everyone affiliated Public Storage a CHECK. Great Customer Service should be priority! In my case, at THIS LOCATION it absolutely was not.
Jameelah was very helpful and answered all my questions giving me great feed back. She made my experience a pleasant one !!!!
I had absolutely no issues when I first reserved my storage unit. Jameelah was incredibly helpful and super resourceful - she was very professional throughout the whole check-in process. She gave me recommendations on storing my items and was very informative. I would definitely use this location again and recommend this location to anyone in the West Midtown Atlanta area!
Jennifer B. made the check in smooth! Wonderful experience!
Great customer service.
Jennifer B was great! She was very helpful with information and very patient as I decided which unit I needed.
I had a fantastic experience at this Public Storage location. The manager was pleasant, patient, and knowledgable. She made the entire process smooth and made sure I got the best deal. I highly recommend this location.
Keshia was so nice and helpful and also good costumer service
THIS COMPANY and LOCATION Is THE BIGGEST SCAM!!!!! DO NOT FALL VICTIM. I repeat this I have never experienced anything like This PATRICE BROWERS is the disgraceful Manager for the biggest Storage SCAM in Atlanta.. I’m shaking typing this. I can believe these Frauds are allowed to shake people out of there hard earned money using “legal Fine Print document to do so.. this corporation must be stopped. And I will make sure spread the word on all media platforms and the justice system. They hire young clueless innocent girls to work the front desk so they bully people over the phone with no physical interaction. This will not be the last time these thieves hear from me🏁
Thank you for your help jameelah great customer service
Loved my Experience! Iri stayed AFTER just to make sure i had everything taken care of and was good to go!! Excellent Customer Service! Your things will be safe here GUARANTEED!!!
Thank god for Jameelah at the Howell mill location I didn’t have absolutely NO hassle.
Cherrell made our rental experience easy and was forthcoming and honest during your he process. Great value and great location. UPDATE: In the time since we began using this storage location, the service and value has vanished due to poor employee attitudes and substantial, unjustified rate increases. Stay away from Public Storage if you can - there are many other storage options.
Jameelah was very helpful and knowledgeable. She is the best
Jameelah was very helpful thank you for your great customer service
Jameelah has great customer service I appreciate the help
Jameelah was awesome ... made my move in process smooth
Thank you Jameelah for your great customer service
Jameelah was very helpful and amazing customer service. Keep up the good work
Jameelah was the most sweet helpful person I could’ve ever encountered....Thanks a lot.!!!
I was very pleased with Jameelahs effort and patience to help me understand my lease agreement. She was VERY helpful and made my rental process smooth .
Elevator gets stuck frequently during move in/out. I didn't need the unit for the entire month once I "moved out", however, I was still charged the entire month even though I gave notice the date of me "moving out". They will pro rate the first month you "move in", but refuse to pro rate your last month, regardless of when you leave. I wouldn't recommend this facility.
Highly recommend this location
I have had a unit here since 2011. Jameelah is very professional, helpful and professional. Thank you for all you do.
Jameelah was great and showed exceptional customer service! Public storage will definitely have my support!
Jameelah was very helpful with setting me up with the correct size unit. I thought this would be a stressful experience but she really brightened my day. I felt that I’ve made the correct decision....thank you !!!
So simple. Kisha is a star!
Kisha was great!
Jameelah is the best! Great customer service skills for sure 👍👍👍
Jameelah was amazing!
What is the cost of a 10 x 15 unit?
Thanks to Jameelah for the great customer service !! made my move in fast and easy
Great customers service.
Jameelah was awesome! Very professional and tenacious we got a great deal!!!
Jameelah was very helpful during my move-in, thanks!
Clean space, Jameelah was nice and helpful made the process easy.
I loved registering, Ms Jameelah was very helpful, her customer service was exceptional. Very in formative, she even sold me clothes box (two) big one and a small one and a lock. Most excellent experience. Thank you Ms Jameelah. Lawrence Johnson
Thank you!💋 Jameelah!!sooooo much for all your help! Getting my mother settled!! My experience was great!
Jameelah was amazing! She showed me around everywhere and made sure I had the right size unit. Quick and easy. I love this place!
Leah is awesome and made my experience extremely easy. Definitely recommend this location.
Jameelah was very helpful and professional during my tour of the facility and I am happy I chose this location !
Thanks so much to the ladies in the office .. Leah and jameelah are always so helpful and pleasant
Jameelah is awesome. She showed me a few units to aid in my decision on what size to choose. She was extremely polite and helpful!
Horrible experience if you're able go elsewhere
Awful customer service and security. I've had two units at this location for approximately 10 years. Over the last two years, I've had quite a few problems. Someone attempted to break in to one of my units. The desk manager and general manager were incredibly unhelpful and unapologetic. Another unit had the contents damaged from a water leak. After having been a good customer for all of these years, I would have expected better treatment and help.This is an unsafe storage location and certainly not worth the high rent.
Jameelah was a treat. She’s the genius behind business. Better than the other Public Storage unit visits. Go Howell Mill Public Storage!
Jameelah was such a amazing help and made everything simple and clear .
Jameelah is GREAT couldnt see myself storing anywhere else !
Perla was exceptional is setting up our storage unit and 6 months later she delivered the same level of service in closing our unit.
Jameelah was a great help! She made the move-in process for quick and easy.
Great service.!!!!!! Fast and efficient
Jameelah is a great person she helped me and my girlfriend get the right size room we want she explained everything great she gave us a walk around she's just so wonderful
Jameelah was so wonderful she explained everything perfect I have problems with understanding on how to pay every month and she explained the pro-rated bill and the rent every month I would definitely Come back
Thank you to The lady behind the desk . Ms Leah was very pleasant and answered all my questions and concerns in regards to getting a storage .. I know renting at this location is going to be my best bet.. it’s clean and easy to access . I look forward to renting with you guys soon 😊
I just moved to Atlanta from Texas and I felt very welcomed thanks to this public storage. Jamelah was very kind , friendly and pointed me in the right direction. Thanks so much. Keep up the great work!
I will definitely recommend this location, jameelah was very helpful and very knowledgeable
Jameelah was incredible!!! Fast efficient and very knowledgeable. She even managed to up-sell us on additional boxes and items needed for our move. Great addition to your staff
Jameelah was great! Very easy process and quick. Thank you!
My storage was flooded due to a water main break yet they wanted me continuously pay. Do not have enough common sense to simply to take a look & simply say we will cut me a co. Are They
Jameelah was very courteous, well spoken, and extremely helpful.
Service was great thanks to jameelah
Gate is broken. Closes at 9. Never any carts. Lights don't turn on some parts inside. Dark outside. But a good value.
Jameelah has great customer service she had me in Out with great energy I will recommend this company too other !
Cherrell was very hepful with the building, security, and units. A+ customer service. Look forward to storing.
Not impressed with the services operated at this facility. While my unit did not have any food in it, when I returned to my unit 5 months after putting my things in it, there were dead ants everywhere on top of my things that had been looking for food. There was a solid trail of ants coming into and out of my unit and they'd explored my items looking for food but had found none. In addition, when I was picking up my items, there was about 30 other units that had flooded due to a frozen pipe.
I am new to Public Storage. My first visit to Howell Mill was excellent. Jameelah was the employee who service me... She was very courtesy, pleasant and concern of any question that was asked. Pleasant smile and wonderful customer service. On December 19th I was having issue making my payment. I had tried everything and nothing work even resetting password. So I contacted public storage and Cherelle answer the phone. She went beyond her services to help me and nothing worked. She even called me back to see if it worked. I told her no!!!! But one thing for sure when I gotten off the phone with Cherelle after all that time I know it was over 30 to 45 minutes my problem was solve. Thank you ladies for caring beyond your pay check...
Was visiting my family for Thanksgiving and my niece was moving and needed to use this temporarily until her new place was ready. It is great to have a place to store your things, however I did not like the location of this place. It did not look safe and was not set up like the other Public Storage locations. My niece's unit was down on level 1 which you have to stack all items on an elevator then go down and remove your items to your storage unit her's being way down the hall. So if possible try to get an outside unit.
The worst. If you already have renters insurance DO NOT buy theirs no matter how much they pressure you. Also if you book online your rate is only good for 7 days which they also don't tell you in terms in conditions or on the phones. Literal scammers oh and don't let them try to convince you to upgrade your space glad I didn't.
Friendly and quick customer service.
Came to the store to get a few things out my unit. Calvin was helping a cutomer once he was done he took out time to find me and helped with of all my needs if you want a clean and nice staff THIS IS THE PLACE
Cherrell was very friendly and helpful during our move out. I wish she was there on my reservation date. She would have been more accommodating and helpful than the other young lady I feel!!! 👍👍 Thanks, agin
Can I pay over the phone
Melissa is amazing 😉 She was very hands on with assisting me. It was a pleasure meeting her.
Melissa was amazing from first phone call! She truly cares about tenants. I was blown away by her and everyone who helped me. Thanks so much. I highly recommend Howell Mill Public Storage
When I moved in, Melissa was very friendly, professional and helpful. She took time to give me a full tour to help me familiarize myself with the facility. She was thorough in explaining all details of the contract and insurance requirements and made sure she had answered all my questions. That was good, but what just happened recently makes me wish I could give Melissa a six star review. A few days ago Melissa called me to inform me my unit was not properly locked. This was a real problem, as I had just moved out of state! I asked her to confirm and without hesitation or complaint she hung up, went to double check the unit and called me back to confirm it was my unit. Since I was out of state, Melissa and I worked out a plan where I would overnight her my key, she would properly lock it and then she would mail the key back to me. Melissa even took the time to take pictures of the inside of my unit and texted them to me from her personal phone so I could virtually see inside my unit to make sure nothing had been disturbed. She also sent me a picture of the return envelope to ensure she had all my information written out correctly. A few things became apparent during this process. First, it seems like property managers like Melissa lack vital resources from corporate. Melissa had no access to outgoing email, which is why she sent me the pictures via her personal phone. She also has no postage allowance--Melissa paid for the postage out of her own pocket! Imagine, Public Storage HQ, what a go-getter like Melissa would do for her customers if she had more resources! Please give her what she needs to run her business like she would like. And while you're at it, how about a bonus? She deserves it!
Melissa was so pleasant, professional and efficient in getting me a unit today. She recommended a size and showed it to me and quickly filled out my paperwork. It was an easy and pleasant experience. Thank you Melissa.
Melissa was very detailed and professional. A very nice and down to earth personal.
Melissa was really friendly and great personality great customer service clean location
Mrs Melissa was awesome!!
Melissa is just the sweetest person I ever met she went above and beyond to help Me and for that I thank u public storage for bringing her aboard she has great customer service and she has a good convenient location five stars asked for Melissa
Melissa gave me world class service and I'm always going to do business with this location. All smiles here
Me and my husband rented a unit recently and had experienced financial hardships. Nothing to be happy about but not ashamed to Share my experience. Melissa is exceptionally conscientious in her work! She went above and beyond to keep us informed of things as we went thru this process, but yet she remained professional and dedicated to meeting all of our needs. Melissa is a perfect asset to the company and I've seen first hand her passion, empathy and superior customer service skills she provided through it all. I would recommend this location to anyone and thank you Melissa for all your help from beginning to the end! You Rock!
Melissa gave me great service she was fast and prompt she understood i was on limited time so she was prompt i recommend this place
I came to this location to make a payment and Melissa provided me with great service in the short time I was excellent five stars
I just want to say that Melissa is a very good customer service person she's very knowledgeable of all public storage features the facility at Howell Mill is very clean very convenient I came in to rent a space and I was very pleased with her services by far the best I've ever met when it comes to customer service she was very friendly very nice great personality five stars for Melissa
Melissa, helped me today. She was very kind and accommodating. She made this a great experience!!
I came in to buy some boxes and Melissa was very friendly if you every need some boxes make sure you come see Melissa 🤙🏾
Melissa was professional courteous and had great customer service. 5 stars
I had a great experience at public storage today. Although Melissa was by herself, her work was very quick and efficient. She explained everything in a way that was easy to understand and she got things done.
I came to rent a space and melissa was perfect made it fast and easy and very professional nice location
Melissa was wonderful! Service is speedy and efficient, lot is large and units are clean :)
Came to rent a space at the Howell mill location Melissa was great very friendly made my move in very quick and easy she even talk with me about my sisuation and made me feel better recommended this location asked for Melissa
Melissa was great. My mom love her patience with mature people. Best Ever.
My experience at Howell mill road wireLess was a good experience. She was verypleasant.
I came to buy some boxes and Melissa and Teria was very very pleasant and helpful Melissa even help me carry the boxes to car I would recommend this location for all needs
Only 3 carts are available (and well all reserved) for carrying items from your vehicle to your unit. We had to carry by hand. Last summer, the air conditioning went out. There was no communication to renters and not sure how long it lasted. We only know because he happened to stop by one day and it was sweltering hot. Also, the elevator security does not work - you can get to any floor with your code. We have rented there for many years - quality goes down and prices go up every year!
Good service and friendly staff. Jasmine was great.
2nd time User-Still great Experience Sylvia, the manager, is great to work with
Its a storage place. Nothing special. Climate controlled but humidity is higher than optimal - had moving blankets that started to smell musty after sitting in a unit for a while.
I received excellent customers service at the front desk from a young lady by the name of Teaira . She was through in her in presentation showing me my unit and providing paper work. I appreciated the help and her well manner service. I would like to stay thank and keep up the good work.
Great service stored my things there a long time with no damage.
Candace was such a help! Very great customer service and property was nice and clean. I would only recommend anyone I know to go to this location!
I helped a friend move into this location. The service and property was so great I came back as a customer! Candace is great! The property is clean. She has great customer service! I will always return to this location.
Candace showed me excellent customer service! Nice and clean place :)
Candace has consistently provided excellent service. She is pleasant, professional and a pleasure to work with.
Candace has awesome! Always professional and pleasant. She is knowledgeable of the product and represents public storage well.
Huge thanks to Candice! She is always friendly! I was so touched at how patient she was when dealing with the elderly customer before me. When dealing with my unique situation, she was very knowledgeable and demonstrated a real concern and willingness to help. In such a competitive industry, having great representatives is the key to success and Candice is a real gem!!!
The property manager, Candace, was extremely pleasant and helpful!! She gave vital details and explained everything with guidance and grace!! The best Public Storage in the area!!
Candice helped me and made the whole process very easy. She had an answer for all of my questions and made effortless conversation while I got all my paperwork done. If I ever need to rent again I will definitely come back here and I hope Candice is the one on the office!
Arlisa was great in helping me move in!!! She was quick and efficient going over all the details of my lease.
Candice , was verry plesant , knowegable and helpful Great Experience !!!
Arlisa was very professional, really knows the process and is very polite. She answered all my questions succinctly without leaving out pertinent details. She seems like the model for a well-trained employee.
What excellent customer service! I really appreciate kind people who actually enjoy helping others and that's exactly how I got treated. It's such a convenient location and it made everything I had going on so much easier. Highly recommended.
Candace was the best! Very helpful and sociable. Great experience renting from her.
The manager Candace was excellent and extremely helpful during the process. Was very accommodating and helped us attain the right unit that we were looking for. I would highly recommend this property and manager to anyone searching for storage in the local area.
Candace was outstanding and was a great help with this whole process. I highly recommend her if you come to this property.
Bernadette, Shaquita, and Jacqueline were all super helpful. 3 visits and 3 great experiences! Candace also was a huge help and was super nice in a stressful time!
Candance was the best ❗️
I came into Public Storage on a very stressful day and Candace was soooo helpful. She educated me in the rental process and calmed me down. Crisis averted! Thank you. I'd recommend again!
I give it 5 stars when Candice* is working and 2 stars when the other lady (whom we lovingly call the "lot wench") is working. Convenient location. Units are in good condition. Prices are very competitive. Service is great (when anyone other than the "lot wench" is working).
Jacqueline was amazing! Climate controlled here is super nice too!
Manager is helpful and professional. I recommend this storage facility without reservation.
Service is great. Thanks. Ms Jacqueline. For your help!!!!
Jacqueline provided excellent service! Was available at a time convenient for my work schedule, and got me exactly the unit I needed for my various sized stuff. :-)
Great team here! Always have a great experience!
Jacqueline was extremely helpful and very pleasant. She made it a positive and efficient experience. I haven't started using the unit yet but I foresee it to work out well! One recommendation would be if the hours of access were extended.
Jacqueline had excellent customer service
The manager Ms. Jacqueline was very helpful and answered all of my questions. She also laid out all of my options very clearly.
Jacqueline (sorry if I spelled your name wrong) was super helpful and friendly today. Great customer service.
Jacqueline was absolutely wonderful. Very helpful and obviously loves her job.
Jacqueline has exceptional customer service and was very very helpful.
Having rented at this location before, I was pleased to find that the on site manager was still providing excellent customer service. Her name is Jacqueline . She thoroughly explained what units were available and the pricing.The property was clean and the security was effective.
My experience with Ms. Jacqueline at this location was a wonderful business transaction which gave me awesome customer service. The location was clean and in order I felt good leaving my personal property there.
My overall experience over the past 3 years at the Howell Mill location has been no less than excellent. Jacqueline is extremely attentive, knowledgeable, and professional. She helped me move into two separate storage units and provided strategies to optimize both spaces. No one likes to move in or out, but Jacqueline has a great understanding and approach to customer service which makes every dreaded visit worth while. Thanks Jacqueline! Mike
Excellent experience!! Very helpful staff!!
Jacqueline was amazing and attentive.
Today I made a trip to the property on Northside drive were my unit was originally reserved for the young man at the desk was very understanding of my needs that he directed me to this property and I'm happy he did it was exactly what I was looking for very clean and nice. Mrs. Taylor took me through the process step by step. Walked me to my unit helped me secure my unit and was VERY pleasant/polite. Great facility I would recommend this property to a friend.
Great customer service. Fast and easy to sign up.
Jackie, as I like to call her, is a very professional and friendly manger at Public storage. I have operated a business out of Public Storage for years and she has always been extremely helpful, organized and clean. It is always a pleasure to see Jackie on site Tuesday-Saturday and it is not the same when she is not here! She takes care of her customers and is a pleasure to talk even on a personal level.
Jacqueline was the BEST! Super professional and efficient!
Jacqueline was so nice! She got me signed up and out of there in no time. And she even made sure I got the best unit for the amount of things I had. The place is really clean too! Definitely the best experience I've had with public storage.
Greatttttt !! Experience!
Moving is the worst, but Jacqueline made it about as good as it gets. Although there where several customers there she made me feel like I was the only patron. Kudos to Jacqueline. If your looking for a good place, use this location and ask for Jacqueline by name.
Jacqueline provided excellent customer service and answered any questions I had. She made my visit pleasant and she was a joy to work with. Thanks so much!
Jacqueline was a great help! Clean & secure
Facility is very clean, well maintained and secure. The property manager,Jacqueline, was professional and genuinely sweet. She patiently described all the details of using the facility. She even gave me some cold water the day I moved in. ( it was very hot !) I would highly recommend using this facility.
It was a glorious, warm sunny day in Atlanta for a change, and Jaqueline made it even sunnier. She spent the time to understand what I needed and met my needs with the first unit she showed me. I have used Public Storage before and will do so again because of staff like Jaqueline who make the experience pleasant and simple. Thanks, Jaqueline!
Amazing Service! Jacqueline is an awesome manager!
Jacqueline was smart and excellent, an asset to the company!
Tierra was so helpful.. And made my experience very pleasant!!!
Jacqueline was a delight to meet today! Even with all the rain and crappy traffic on Howell Mill, Jacqueline made my trip to Public Storage a little ray of sunshine!! Thank you so much for staff like her!!! I hope she is paid what she is worth otherwise, I know some BIG companies that could really use her cheerful and professional spirit! She definitely increased Public Storage's brand equity with me. I will ABSOLUTELY go back to this location.
Jacqueline was so nice. She was very friendly and helpful. Loved that she was in such a good mood.
I really can't say enough good things about this Public Storage facility at 1506 Howell Mill Road. I was pleasantly greeted and shown around the property by Tiara. She patiently showed me several units to choose from. The facility itself is clean and well lit. Tiara was very friendly, professional and knowledgeable about available spaces and pricing. The day of my move, I was greeted by Jacqueline who was so awesome. Talk about knowing her stuff! Jacqueline was very professional and friendly as well and worked through the stack of paperwork in record time. She throughly explained the facility hours and security code information -- I was impressed that there are two security gates you pass through before accessing your unit. Jacqueline was very friendly towards my movers as well. Overall I give this storage facility an AAA+++. Clean and secure -- with friendly, knowledgeable staff. NLS
Jacqueline is the best manager ever.... Very nice and pleasant, super helpful, made my process a joy..... Very clean facility....No complaints here!!!
Had a great experience. The manager at the desk provides me with friendly and helpful service. I left with a smile on my face.
Jacqueline was a wonderful help. Professional, patient, excellent service.
Jacqueline was excellent to work with! She patiently showed me a number of available storage units. She took the time to understand my needs and recommended a larger storage unit that was on special and would save me money in the long run especially since I have more to store in the next month. Similar to other comments, it is refreshing to receive such high quality service at any business. Jacqueline is an excellent employee and truly is an asset to the Public Storage organization. It really is people that make a difference in any service company.
Jacqueline is fantastic! From moving into the unit in 2006 through our recent move out a week ago, Jacqueline has always been highly professional, courteous, friendly and most improtant, helpful. Consistently, she went beyond expectation to resolve problems, offer help, and make our storage experience as easy and pleasant as she could. Jacqueline is great and I hope that Public Storage management and owners recognize this and treat her well. On the other hand, our experience with Public Storage Corporate was the opposite and the reason for our move out of the facility. In spite of being a long-time renter of multiple units, Corporate's focus is on raising the rent. When I asked for even a small gesture in reducing their last 25% increase in rent, I was told absolutely not in very clear terms. Even though they offer $1 per month move in specials, for existing renters their answer is PAY MORE RENT!!!! I vote with my dollars and will never rent at a Public Storage facility ever again.
Great place to store…nice clean and great management>
I recently moved back to Atlanta after a few years and found myself in a bind in the moving process, while trying to pick up my girlfriends sofa out of this Public Storage. Jacqueline was working that day and was super friendly and helpful in finding me a logical sized storage space for my instant needs. Both my girlfriend and I commented on how super she was, making a stress point not so stressful. This is the kind of person we missed meeting living in LA. I came back a few weeks later to get a folding table out of my space. Unfortunately, something had shifted in my space and the door was jammed. After spending 30 minutes perplexed and hot headed about my situation I went to ask for help. It turned out that Jacqueline was working again. Again, she was so friendl...and more importantly, helpful. She brainstormed a solution with me, and even offered a hand when I needed it (as the solution basically required more than 2 hands). Without question I would have failed in getting my table for the dinner party that night, then had come back another day (with an additional friend), to even get the storage door open, let alone get my table. After our victory I asked if she was the owner of the property or an employee/manager, because you just never see such authentic customer service from the employee of a business. I was surprised when she laughed it off and replied that she was certainly not the owner. Where do you see that in customer service? She just genuinely wanted things to work out, and went beyond the expected norm without hesitation. If I was to open up a business (I'm not), I'd come cherry pick her from this place to be part of my team. Friendly service with a smile. Thank you Jacqueline
I have a great experience at this location. Staff was very attended and helpful. Personal appreciation Miss Jacqueline Definitely recommend this location.
Be sure to ask for Jacqueline. Incredible level of service. This is not what I had expected from a storage facility. She will truly go above and beyond to help you out. And the prices were a lot better than the nearby competition.