Public Storage Self-Storage Units at 268 Westminster Drive NE, Atlanta, GA

Atlanta Police confirmed 68 calls for either theft or disturbance to this Public Storage. They have had numerous break-ins and what is more disturbing is now it is apparent they have only just now caught one culprit who has been breaking into units THE SAME WAY for 1+ years. Management is not concerned with sharing footage in a timely manner, notifying customers or changing doors or security measures to prevent KNOWN AND REPEATING methods of theft. This place should be avoided at all costs.

Any bad luck here?

I had such an amazing experience with Tay who assisted me with transporting my items into my unit. He provided me with such great customer service and care. He made me feel comfortable throughout the process.

Who has had their unit robbed? String of robberies at this Public Storage by a single offender KNOWN to Public Storage

Anyone have their units broken into?

Anyone have their latches bent?

Anyone been robbed here?

Anyone have their units robbed here?

Why is this place always so happy?

Great service !!! And many carts available in office

Great service from this facility, allowing me to move in a little bit early today.

Tay was very kind and understanding when I arrived at the facility to drop off my belongings for storage. He truly went above and beyond, making sure everything went smoothly for me. He even assisted in finding one of the carts to facilitate the move of my items. Overall, I had a fantastic experience at this location. I highly recommend it to anyone in need of storage for their belongings.

While we continually have issues with our door of our unit, I met the most helpful person who works with Public Storage. He took his time to help me gain access to my unit, addressed an issue with a lock on another unit I have, and was so kind and helpful. Gave me a lot of confidence that we would be able to resolve any issues we are having. Public Storage - Sam is a rockstar, and while I know he was only visiting this spot to help out, if you can please just hire a few dozen amazing people like him, I think that would be a great for both public storage and your renters. Thanks Sam!!

Chante’ was amazing she helped me with bill and took care of my account issues I would highly recommend her business and she needs a promotion she is a great asset to the company

Chante was very nice and courteous..She went out of her way to help me A++

Chante helped and serviced me very well i appreciate her so much

Not sure when the hours changed but the access hours and the hours you are actually able to access your storage unit are two different things. Extremely inconvenient- not able to access your unit after 6pm even though the app says 9pm- so if you work a 9-5 during the week days, just plan a weekend to get your stuff.

Chante' was great today... couldn't ask for better customer service! Polite, informative, and attention to detail. She's a keeper for sure and obviously cares about her work!

I had a great experience with ms Chante she was so much of a great help I spoke with someone over the phone about my unit they gave me a small unit and she did her best to get me a better unit at the same price and she succeeded I recommend everyone to go to this storage and ask for Chante she's the best and she'll get the job done

Had an issue where my lock was potentially tampered with and worked with Chante to resolve it. She was professional, knowledgeable, patient and willing to answer all my questions. Great experience!

Chanté was absolutely amazing great service!!! 10 stars!!!!

Chante was extremely knowledgeable and helpful. She assisted me with making sure my records were properly updated and explained what happened perfectly. She is an awesome representative for Public Storage

I store my items here because of the great customer service, and the manager here is real professional! Will indeed recommend.

I have been using this location for about a year and a half. I like that unlike other storage units I have rented I haven’t had any issues with bugs. The manager, Chantal, is always very professional and goes out of their way to help with carts, boxes etc.

Excellent customer service!! Chante’ was very polite, informative and willing to make the moving process as easy as possible. She took the time to walk me around and show me several units and helped me set up my account. It’s hard to find individuals today that do there job with a smile! Thanks!

We realized that we didn’t rent a big enough space and Chanté was extremely helpful and she was able to find us the perfect sized storage space. She had a fantastic attitude too!

I really liked storing my things here, but this is the fourth time I've been denied access to my unit during open hours because the system was “disabled.” Its become a regular inconvenience. If you need to access your belongings often, do so elsewhere.

Chante’ made sure I understood all rules and regulations regarding getting a storage unit..,, she was pleasant,humorous, and intelligent….. Chante’ is truly an asset to your company…. I was only going to get info on a storage unit but listening to her…. I couldn’t pass up getting the unit on the spot….. thank you for your service

Chante was very helpful and courteous when I was looking for a place to store my items. The thoroughness, patience and knowledge was very surprising as you don’t get this at many facilities. She made me feel comfortable and most importantly valued as a customer. I can’t imagine a smoother experience when moving. Trust this location as it’s hard to find places in Atlanta.

So far so good. We had a bit of a time trying to get the right unit, but Chante went above and beyond to help us. A good sign of things to come!

Cant access storage unit. During access hours. Gate and door wouldnt open with the code. Called customer service and they said wait till the property manager is on site. Came back in the morning nobody on site and a line of people with the same issue. Do not rent from here. You will not be able to get your things when you want even in office hours.

Living in Buckhead, I passed by several storage companies to patronize this location due to a referral. I was a bit skeptical at first but Chante's service was impeccable. She greeted me instantly. She was very knowledgeable, friendly, and precise. I spent a total of 10 minutes securing a storage, which was perfect!!!! If you all don't promote Chante......I'm leaving :) She ROCKS and is very deserving!!!!

Chante is awesome and very professional. I would recommend this public storage to anyone l.

We have been using this public storage facility for years so I want to preface that Diamond at the front desk is AMAZING. The one star is directly pointed at the owner of this facility. Do not operate a place of business if you do not plan to staff it during your normal operating hours. We had an entire truckload of crates (33 to be exact ranging from 10-45lbs) that needed to be unloaded and stored. There was NO ONE on premises to either open the bay door or provide a dolly to move our crates. Everything was locked down. Therefore we had to carry all 33 crates up a ramp and to the back of the storage facility. To add more color to the situation we arrived at 10AM and made multiple calls to the number listed with no answer. We also left a voicemail which wasn’t replied to until 11:15AM. Again, if you are going to own a business and provide a number then you may want to answer it during operating hours. If you are going to operate a place of business or represent #publicstorage as a franchisee then staff your facility according to operating hours. If you don’t want to staff your facility then make it very obvious what hours of operation you will have staff onsite to assist those who pay rent and for the three customers that were waiting outside for someone to show up.! You need to do better.

Chante is awesome!!

Chante, Mildred and Diamond all were so helpful and not only treated me with respect for my time. Treated me like a family member! Kudos to this wonderful team!! Made a rainy day , Sunny again 🌞👍🏾

Easy online signup, and Latrice was super helpful!

Awesome Location!

Nikoli was great helping me pick out my unit. This is my first time getting a storage unit and I was not sure what to expect. He was very patient and walked me through many units. He took the time to make sure I was comfortable with my choice. I walked away today informed and very happy!! 😊👍🏻

Chante was very professional and helpful with my move in. She quickly attended to my needs when I asked for help.

Chante’ was very help and efficient with the move in process. She made moving a breeze would recommend.

Chante made today visit a very easy process and she was very helpful the whole time will definitely be a reoccurring customer

Chante was so friendly and helpful, she got me set up in a new unit and made me feel very comfortable!

Step 1 made a reservation for a storage unit online. Step 2 received a call from the Public Storage facility to verify my reservation. Step 3 met Chanté at the storage facility and the rest of the process was as smooth and efficient as steps 1 & 2 were. Chanté explained the rental process in clear detail and made sure that I had everything I needed. I'm recently retired but my entire work life was spent in customer service and I recognize outstanding customer service when I experience it. Chanté provides outstanding customer service. Thank you.

Chante’ was very pleasant and helped me pay my bill. She has great customer service she deserves a raise and I would highly recommend her for upper management positions!

Chante was very helpful on my move in day! The process was easy and fast , great customer service & friendly environment.

great experience. Chanté was very helpful

Amazing service by Chanté!

Chante was an amazing help during a stressful move. She was helpful and professional. I really appreciated her.

Chante’ was very pleasant and very informative I will recommend family and friends

This complex was broken into 3 times in the month of September and the company never contacted renters to notify us that our belongings were gone. Shortly after the break ins, the company sent me a notice that they were INCREASING the rent on my ransacked space. They also reduced business hours so it was impossible to clear out my ransacked belongings after 6pm. At every step, Public Storage has been intentionally unhelpful. Go elsewhere.

chante' was amazing great customer service would recommend

Chante’ is the best ! She should run the company 🙂

Chante has been incredibly helpful with my transition between units at this location. She is kind, informative, and an overall lovely person! Thank you, Chante!

Many thanks to Chante' for taking such good care of us. Moving is stressful and Chante made the entire process a breeze. Also love her upbeat and helpful personality!

Chante’ was excellent! She helped me pay my bill and assisted me with downloading the P.S. app. She is awesome would recommend

As a returning customer, Chanté was a great help in picking out boxes and other items I needed to prepare to store all the things I had kept at work over the last 10 years until the company closed its offices and I began working from home. Thanks, Chanté for the great attitude and work.

Chante’ has been very pleasant from beginning to end. She is always upbeat and makes moving a breeze. I will be recommending this location due to Extraordinary customer service!

Very friendly staff and was very accessible

Great facility but the best part is the AWESOME customer service from Chante!!

Chante provided excellent service. Highly recommend this storage unit.

Chante made my check in very easy. She was very helpful and answered all my questions. She helped me with the app and made a stressful move day easier. I recommend this facility.

Chante was so helpful, Good communication, everything was simple and vary fast. If they have 10 Stars I'll give her.

Chanté was very helpful and nice. Easy set up.

Thank You Shamire

Chante is the best!! Seriously so accommodating and friendly. She helped me find my unit and even tidied it up a bit for me! If I ever need a unit again, this location will be my choice just for her! Thanks again, babe!

Chantae is awesome

chante was great-patient and very helpful. I would recomend Public Storage,

Chanté was warm and inviting when I first walked into the office, as a first time renter she made the process extremely easy. Hats off to the customer service over here

Chante was really nice and helpful! Explained all my questions and was very fast. Thank you

Chante was so helpful and kind! Great service

Chante' Is very pleasant and informed me of where I could drop my load off for a customer will recommend to family,friends, and co-workers.

Chante a great and lovely friendly worker, definitely would come again!!

My experience has been straight forward and easy with this public storage. Only thing that can be hard is the entrance but other than that everything else is great. Chantay has made my process super easy and my unit was affordable and great.

Very nice, clean facility. Security also seems very good. Chante' in the office is very friendly and helpful.

Great location and the staff is super friendly + helpful. Kim assisted me through the whole process and made everything simple and quick. Overall a great experience!

This place is in a prime location if you need to store things in a location that is pretty much central to the entire Atlanta Metro area. Unfortunately they do not allow access after 9pm until 6am. I purchased a large unit to store professional events equipment in for whenever it might be needed anywhere around Atlanta, but the inaccessible hours prevented me from ever seeing any real benefit. You now have to let the office hold your ID if you want to use one of the freight carts also, which is new. I feel like this place is rapidly declining through a combination of inconsiderate clientele and highly invasive policies to manage them being implemented constantly.

Great customer service.

Sylvia was a great help and made the process very smooth. A bad day turned great thanks to her. She was knowledgeable, helpful and kind. 10/10 would recommend this location as long as she’s there!

Sylvia have number 1 customer service. She always go the extra mile, whenever I need her. I have never seen her on a day that she is putting her customers first.

Steep prices but very good customer service.

Professional and friendly service!!!!

Sylvia is always polite and explain everything about the rental process Great customer service !!!!

AT YOUR OWN RISK!! My unit got BROKEN into and some items were TAKEN within only 2 months of renting here. My unit was located inside the building at a lower level. Management did nothing about it and left my unit unsecured for weeks. Several other units were broken into as well. This incident happened in August 2021. Management is NOT consistently onsite during business hours and its very hard to get someone on the phone. I do NOT recommend this place!!

So with the covid staff is limited I have a unit in this storage facility and it's kind of hard getting in contact with I wanted to make arrangements so I end up paying it off within two days which was really expensive but guys just realize that stuff is very limited I don't have anything negative to say if you're coming in town or you want to store your stuff Public Storage is the great place to be but I feel like that feed to be on point if they're going to show a certain hours that they work happy Saturday guys have a great and blessed day

I want to say Ms Sylvia from Ansley park location is the BEST. She help me get a storage unit and it wasn't even for her location it was for another one. Just cause I went to the wrong location she still took care of me. I want to say she is a greatest 💓

Awesome service ! Helped me extremely well. Thanks Silva

Sylvia was very kind and helpful on the phone & in person!!! Margaret

I was in a huge rush to move in and I had no idea what size unit or anything else I needed, but thank the lord Sylvia was there to help me. She truly cares about the people she is working with, she was quick, knew what she was doing and would highly recommend this location. I have been to other locations with horrible experiences… Syliva changed my perspective of Public Storage as a brand, she deserves a RAISE!!!

Sylvia has given me Great customer service

I had a great experience with Sylvia she was so helpful and polite I was very satisfied ❤️

I had an awesome experience while renting here at this location Sylvia help me out a lot in terms of accessing my locker and Provided stellar customer service.

Sylvia was very helpful and above average in helping and assisting me and my family. Make sure you come and visit

Great customer service !! Sylvia and Alexis they helped me tremendously; especially because I am in a wheel chair.

A courtesy call from Sylvia was exactly what I needed. I had a few questions and Sylvia had all the answers. From my short conversation with Sylvia, I knew I selected the right location as I value great customer service. Hold on tight Public Storage; chances are, someone is going to steal her away for their company.

I had a very pleasant experience at this location and it needs to be noted that Sylvia did a fantastic job! I needed a unit on the fly and she made the whole procedure very quick and easy for me. If I need a storage unit ever again, I know exactly where to go and who to talk to.

Very clean place. Prices are good for the area where it's located.

SILVIA WAS AMAZING AND VERY VERY HELPFUL!

Sylvia was very sweet, even though we were late to our appointment! The facility is conveniently located and it seems like a very safe area.

Sylvia was so sweet and accommodating I just had to leave her a 5 star review! I had a complex situation and she was so helpful and even waited for my father to show up before going on her lunch break. Just so amazingly kind - thank you Sylvia.

Ms Sylvia was very sweet! She knew her job and exactly what I needed. She even stayed a few minutes (15 plus) over after it was time to get off and helped me renting a moving truck!!! Ms Sylvia thank you for being AWESOME!

Just rented a small unit. Was very quick and easy - ie less than 30 minutes start to finish. Sylvia gave great and friendly service. Helped me get things I needed like boxes and tape too. Recommended.

Sylvia was awesome and made getting the storage super easy. Very friendly and professional.

Sylvia goes above and beyond with customer service! Her associate, Jane, does the same thing with service. I appreciate the attention to my specific needs. Outstanding service!

I have to take a moment to express my sincere thanks to the front office representative named Sylvia. She went above and beyond to resolve a size issue related to my unit that originated from my initial interaction with the after hours call center. Not only did she resolve my issue immediately with a smile that made me feel like a valued customer. She went above and beyond by also assisting me with moving my things into the larger unit. In this trying time we are all facing as a nation, it is fabolous to encounter someone that truly knows that kindness can really brighten a person's day. We need more Slyvias in the world..she cares about her customers experience and it shows. Kudos to her for sure!!!

Ms Sylvia was amazing very professional and always nice

Great experience! Jane was super friendly and helpful!

My experience with this location has been exceptional. Sylvia, in the office, is amazing and so helpful during moving things in and out of your unit. Great customer service all around!

With the issue I have had many time were I continued to loose my keys and the help I received from Sylvia feels warm a so friendly. Y The kind of services she has giving and offer are some of by best ever since I started using Public Storge many years ago. Sylvia has went above and beyond to help with my needs. THANK SO MUCH. KEEP UP THE WONDERFUL services you offer

I used to be a customer of this location and have been trying for the past week to rent another unit. No one answered the phone for days, and today when I finally got ahold of someone, they quoted me prices that were nearly double what was listed online and is higher than other nearby storage unit companies. Unfortunately, I will no longer remain a loyal customer of Public Storage. Going to call the new Extra Space Storage around the corner instead.

Sylvia is INCREDIBLE! Awesome customer service, super quick and easy! A delight for anyone who is dealing with the stress of storage and moving! Public Storage needs more of HER!

Sylvia gave excellent customer service and was very informative and patient!

Sylvia was a dream to work with! She made the move-in process so easy and was there to answer all of my questions.

Sylvia does a great job running the Public Storage facility at Westminster Drive. She is always easy to work with. She is a customer focused manager at the facility. She is excellent as a problem solver. She keeps working on an issue until it is resolved. If you are looking for a storage facility, this is it because of Sylvia.

Ms. Sylvia at the front desk is always a great help!

I have had many storage units at different public storage locations and out of all them, this has been the most cleanest one I have been to. Not to mention the customer service that I get from Ms Sylvia. She is such a sweet lady and very helpful and I truly love her spirit.

Sylvia was friendly and knowledgable, easy to work with. Convenient location and check-in was simple and appears to be very secure, although the exit gate was not closed when we left midday so we will follow up to understand the policies. 10/16/20 We moved out of the storage unit. Once again Sylvia was GREAT to work with. I highly recommend this storage facility, especially for SCAD students for its security, cleanliness and convenience. Thank you, Sylvia.

I recently went to check the storage unit for our Business Account. I was helped by Sylvia. She had a wonderful attitude that made the experience easy and enjoyable. A coworker and myself were able to come in, get company information changed in the Public Storage system and view the contents of our storage unit all in less than 10 minutes because Sylvia was very helpful in answering all of our questions and providing feedback or suggestions when necessary. Thank you Sylvia!!! :-)

Fast and friendly customer service.

Shanteria and Ms.Sylvia were amazing. I came in asking a lot of questions, they answered everything and had such a cheerful attitude throughout. Walked me through the units I wanted to see, and made me feel so welcome.

Had a great experience at this location. Sylvia was a joy to work with. Will use again! Thank you!

Friendly staff

Never have a problem with my storage unit here. They have units below ground level which is amazing. Friendly employees

I recently had to store items at this location of Public Storage and was extremely pleased. It is superclean and well-kept. Sylvia, the manager, is the complete professional and can answer any question. I highly recommend it, especially compared with other storage businesses in Atlanta, such as U-Haul.

Sylvia and staff went above and beyond to help me with a remote move! They were always happy to talk through logistics with me and accommodate friends and family who were representing us in this move at this location! So helpful and so kind. I really can't say enough good things about them! Also, my furniture has been in the storage facility for several years and was in great condition!

I rented a unit at this location it well kept and Sylvia at the front desk is very friendly and helpful. This place has everything you need to help with your move and a friendly staff to assist you.

Sylvia is extremely great as she always provide the best customer service. I like this particular location because it's discreet and easy to access in the Midtown Atlanta area.

Oh my lord! Sylvia you are great! Thank you so much for all of your atention! Fast! Sweet! And nice!

It's GREAT!

Great customer service! Sylvia was very friendly and helpful she walked me through the whole process even stayed over closing time to make sure I got a unit!

Sylvia is awesome. She knows and cares about the job and is super professional

Sylvia was very helpful and friendly yesterday as I was in and out of my storage unit all day moving. Thank you for being so kind!

Great staff! Personable and helpful. Highly recommend.

Syliva & Makiya were very considerate of my timeframe. They helped get me registered and into a unit in record time. I really appreciate their professionalism and level of service rendered.

Great service from Akeyla she was fast and friendly.. even after I had to change storage units. She even gave me referral for a Uhaul ...Thank you soon much!!!

Sylvia was amazing! Thanks again for great friendly service!

Safe place to store anything.

Sylvia & Shanica the most fabulous...gracious and kind ladies to do business with! This place is the best!

They are very nice and kind up front but as soon as a problems occurs, nobody can be reached and no response. My unit (and multiple others) was broken into. Never got a call back from the district manager or store manager, and they wouldn't help pull security camera footage for me to see what/if was stolen out of my unit. Security is inadequate - easily hop the fence and the doors to the inside are unlocked. There is a USED syringe/needle literally hanging on the thin wire ceiling of my unit with a dirty bag next to it. I'm waiting on it to fall in my unit.

Great experience. Sylvia and everyone at this location was awesome. Signing in and getting the unit was quick and efficient. The facilities were well maintained too. Thank you.

An amazing help! Was able to ensure that I was moved into my storage unit with ease.

Sylvia is beyond professional. She is a delightful and very helpful person. She represents Public Storage so well. She is an asset to your company

It was nice experience. The staff was very friendly and make me fun during waiting for registration. :) give here 5 stars

Very nice helped me out to her fullest potential and made sure I got me a secure storage unit. Great experience!!! 10 Stars 😎

Sylvia is great ! Wonderful personality and is very passionate about your personal belongings. Knowledgeable about products and services. Thanks Sylvia for you being you ! Definitely will recommend

Good sized units for a great price and very friendly staff, Mrs. Sylvia was very helpful and always had a smile!

Needed a storage unit last minute and Jacqueline really went out of her way to help me. Great customer service, highly recommend.

Sylvia, I would like to commend you on the service that I reveived when visitin uour location. You was very knowledgeable about your goods and service, and deli ered in a manner that I understood. I look fowars to doing businesa with your facility.

Sylvia recently helped me solve an issue with my storage unit and she was great. The best customer service I have experienced in quite some time. Highly recommend!

Storage is well lit and many entrances to enter

Ms. Sylvia delivered amazing customer service. She took the time to make sure I read and understood everything before and after I signed. No matter where I go this gone always be my storage choice. appreciate the extra mile she went to help me during my rental space time with public storage.

The customer service here was great! They’re prices are good and they gave a great first-month offer. Love the location, I highly recommend this site to others.

Customer service here was awesome...Thanks Mecca

Excellent location, pricing and customer service. They are very transparent about all monthly charges and gave a great first-month offer. I highly recommend this location! Thanks Sylvia for your help!

This is a great Public Storage. I was impressed by the property manager, Sylvia. The customer service and follow up with my unit was amazing. I would highly recommend this location.

Sylvia was very professional with excellent personal skills. The whole contract and knowing the facilities ran smoothly thanks to her. I would recommend this facility highly to anyone looking for storage.

Sylvia was amazing. Multi-tasking at its best!

Tracey was amazing treated me like her own family and was helping others at the same time even though she was by herself! very clam no attitude it’s hard to get good customer services Thank you Tracey 🥰😘

Ansley park facility is very convenient, easy to get into and out of. Servied our needs well over time. We are now ready to move out. Sylvia and Tracy did a good job at the front desk, making my check out easy.

Tracey and Sylvia were so helpful. I appreciate both of you for your assistance and taking the time to explain everything. Great customer service!!!

I'd went to see the storage space that I'd reserved on line. Sylvia was very pleasant, understanding and very helpful. I will stay in contact about my space within a week to make sure that I will need the appropriate space. Thank you Sylvia for your great service!

Sylvia was very helpful the and made the process very fast and easy.

Sylvia was so helpful made my experience nice

Sylvia was Great! She is knowledgeable about the property and very polite. The property is very clean. Thanks Sylvia!

Sylvia was very helpful in helping me get storage and exhibited excellent customer service. If youre looking for a reliable place for your "stuff" this is the place!

I am so disappointed and frustrated with Public Storage at Westminster in Atlanta. DO NOT make the mistake of storing here! I have been a long term tenant for over 8 years and they have just raised my rate for a 20x10 to $520!! The rate started in the high 200s and I have 2 units. I just called the same facility and they quoted me a rate of $348. They have said I can move out of my unit to another for the lower price. I have called corporate and asked for a supervisor who has not called back. I have referred them many neighbors and friends and will never make that mistake again. I am looking now and there are sooooo many cheaper options. Don't make the mistake I did!!!!!

Ashley and Slyvia was great the best customer service thanks

Hands down I had best customer service experience ever here. I stopped by this location to reserve a unit. I was assisted by Ms. Tabitha and Ms. Sylvia. These ladies were amazing. The did a wonderful job with assessing my needs and presenting the best storage options for me. The facility appeared to be very clean and was easily accessible. They wow’ed me and I can’t wait to stop by and see them again. Five stars hands down!

What great customer service I receive at that location. Tracey is extremely courteous and shows compassion to the customers. I really like the ultimate customer experiencre when she is there. I look forward seeing that little red car. Thanks for having such nice young to represent your company. I definitely recommend this location.

Tracy was GREAT!! The day I planned on coming in to get my unit, I wasn't supposed to be there until 430 but called around 10AM asking if I could come in at noon because it was raining and I didn't want to wait around all day. Tracy moved it with no problem. When I got there she was super friendly and upbeat with a great personality and great to talk to! We had a good conversation walking to and form my unit. I enjoyed speaking with her and glad I picked this location!

Quick easy in n out if you bring an industrial lock of your own total dollar deal out the door is 35$. Temperature control and clean.

Jacqueline is the best!!! Clean property and a nice smile

Ms Jacqueline was a very nice person. Very knowledgeable and thorough. Really enjoyed speaking with her and would recommend anyone to come store here! SEE JACQUELINE, SHE'S THE BEST!!!

Had a unit for several years. Had a pleasant time getting in, and a smooth process getting out. I believe the young women working, Jacqueline was there when I got the unit, and then when I "moved out". She IS WONDERFUL!!!!!

Such helpful and kind people work here! Thank you Jacqueline for making my move to Atlanta so much easier.

I have rented from several storage facilities before, but I must say this Public Storage is by far THE BEST. The manager Jacqueline was so sweet and helpful the facility is so well kept, but Jacqueline customer service was exceptional from the phone call to scheduling the appointment to welcoming you once you entered the door. If you ever have storage needs please reach out to her I would reccomend her & this facility for any storage needs!!

Tracey Ellis was very helpful.

Kisha was very informative and attentive to my needs when I asked about the different storage units available. I am a disabled veteran and needed something preferably on 1st floor, she made it happen for me and was very nice. I feel safe having my belongings here, very clean.

Great location and price for in-town storage. Jacqueline was very courteous and provided guidance on how to make the move into storage much easier. Web price reservation is perfect way to save money.

Jackie Is AMAZING!!!! She is Absolutely The Very Best ... made the entire storage experience soooo smooth and issue free & provided some of The Best Customer Experience I’ve Ever Encountered! Love Jackie! Love This Location!

Jacqueline did an amazing job

Jacqueline was Awsome she smiled alot and was extremely friendly.

Jacqueline was a pleasure to meet with. She was very friendly as well as showed me the best options to store my things. I would recommend using this public storage location and seeing Jacqueline.

Excellent customer service

Very professional and courteous service.

Needed a large storage unit and was able to get it quick and $100 off first month. The employees there were very friendly and accomodating, unlike the storage spot on West Peachtree

Jacqueline at Westminster was very helpful, knowledgeable and gracious. The space was clean and accesdiv in all ways. Can’t wait to move stuff on!

Jacqueline is the best!

Great and helpful service!

I searched and held a unit at this facility online yesterday, and immediately received a call from the manager, Jacqueline, with more information. We scheduled an appointment for the next morning, and when I arrived she was there and ready to show me the unit. In addition to just being an all-around friendly person, Jacqueline was very professional and answered all my questions. The facility is clean and well kept, and the location is great. I thought for sure I was going to have to look for unit farther out of town or OTP to stay in my budget, but this location met all my needs. Just some quick advice: if you don't bring a lock with you when you go in to sign paperwork, you will have to purchase one. With that being said, the price was very reasonable ($13) and you couldn't buy one much cheaper online or at a hardware store. You are also required to have insurance on your unit at the time of signing. They offer insurance there, starting at $11 a month. She gave me information on other companies and a pamphlet on how to check if my homeowners insurance covers it, and reassured me that I could cancel the Public Storage insurance if found a better deal. In summary, be prepared to spend an additional $24+ dollars if you do not bring your own lock and insurance.

We visited this facility recently to inquire about a storage unit. Sade and the other staff were very friendly, accommodating and helpful. They gave us a tour of several different sizes of units and shared with us important information about how to maximize storage in a unit. They were incredibly helpful. We returned to the facility to finalize our rental agreement and worked with Jacqueline. She was equally as professional, helpful and accommodating as our first visit. We were able to finalize our rental agreement and get our unit in less than 20 minutes, which was incredibly efficient, and allowed us to get on with our day.

Jacqueline was very helpful and informative, service was quick, easy and straightforward would definitely recommend this location

Jacqueline was amazing and really helped me through the decision process. I would highly recommend this location for the excellent customer service. If I could give 10 stars, I would!

Lashaundra and Jacqueline were great. Pretty easy process to get a unit and was in and out quickly. Would rent again.

I have been working with Jaqueline at the Ansley Public Storage for over 4 yrs. She is always happy, courteous, and efficient. She had 2 trainees today and they are both going to make great employees for the company.

I had a great experience with Public Storage! Jacqueline was very friendly and helpful! Will recommend this Public Storage to anyone I know looking to store their things.

From the minute I walked in Jacqueline was polite and so very nice. Answered all my questions.

Jacqueline gave me the best review of the facility. Excellent customer service. Thanks!

This is an awesome facility. The staff is more than helpful and very knowledgeable regarding the rental and policy's. Shae, Jacqueline and Lashansundra are the best I've met in a while. I give these professionals high ratings and high regards.

Tracey is the best! She goes above and beyond for her customers.

Nice and friendly staff, greet you as you walk in. Great place for storage

The ladies up front very helpful and kind.

Shay did a fantastic job and went out of her way to ensure that my needs were met for my upcoming move. Shay was very professional, courteous, and patience. Although the unit I had initially reserved was a bit too small, I ended up with a better unit thanks to Shay!

Shay was very knowledgeable and helpful when I came to her at the end of the day. I would come back to this property just for her.

I had a great experience with Jaqueline! She was professional, courteous and helped me figure out the best options for me. Thanks!

Jacqueline was awesome, very professional.

My experience with Jacqueline was phenomenal. Thank you for making my experience smooth and easy.

Jacqueline was extremely knowledgeable and helpful as we looked for a large storage unit. Location has all the helpful supplies as well. Thnx

Excellent and prompt customer service! I showed up with no reservation and Jackline promptly asked me a few questions to determine what type and size of storage would be best for me. She immediately took me on a tour and showed me a unit that was a perfect fit. We returned to the office where in less than 5 minutes we completed all “paperwork” and payment digitally. She also accompanied me to the gate to test my gate code so that I will be comfortable going forward. It was a great and expeditious experience. Highly recommend!

Visited the site on Sat. 12-15-2018. Latasha Brown helped me. She is a very friendly and helpful agent. All customer service persons need to take a lesson from her. Her beautiful smile and friendly attitude were pleasant to deal with. Would recommend this site to friends. Thanks for the great customer service.

Latasha was very helpful and professional. Her knowledge of the property and the surrounding area was very helpful

Not very good customer service

Went in and got what I needed thanks to Ms. Jacquline. Thank you for your great services.

Jacqueline was excellent!

Jacqueline is awesome! Thanks for your help yesterday renting a storage unit.

Please be aware of the break-ins that have occurred at this facility. Unfortunately, my unit was burglarized and the insurance that is required through Public Storage is useless.

Jacqueline was the person who helped me and she was great! She had such a wonderfully positive attitude, was very friendly, and yet she was still professional. Jacqueline is the best! I appreciate all of her assistance.

Great customer service from Jacqueline ...

I thoroughly enjoy this location because Jacqueline was extremely helpful.

Hate this place with a passion

Friendly staff, Jacqueline really nice and helpful. Had a great experience there.

Jacqueline was friendly, efficient and thorough, and the property is convenient and well maintained. I highly recommend this property, especially if you live in the Midtown area.

Jacqueline was friendly, knowledgeable and efficient. It made using Public Storage very easy.

The staff was super helpful! They answered all of my questions and made the process super quick and easy.

Ms Jacqueline was awesome! Storage units clean and good price!

Jacqueline gives the best service I highly recommend she gets a raise she sole me everything spend all my money and I loved the way she did it that girls so good 08391

This facility is clean and well managed...Jacqueline is super friendly, knowledgeable, and eager to help. She provided great service and information and made the process a breeze!

Jacqueline was great and very helpful. Good personality.

Ms.Jacquelin was super nice and made the whole process from reminding me of my appointment to explaining what I was signing and not just leaving me guessing inside about anything down to processing and setting up my online account for direct deposit via. I’d refer this location to anyone that wishes to find a place to not just store your personal things. But to rest easy knowing they will be there to keep your things safe as I’f it was there own Thank you again Ms.Jacquelin for the wonderful experience and I hope this answers anyone question or concerns about renting.

Tsyhia has excellent customer service! She was extremely helpful & patient.

Great experience!! Ms. Jacqueline and Ms. Brittany were very helpful and kind!! This was my first time using a storage company and they help me with the cheapest option to stay within my budget!! I would definitely recommend this location!!

Great customer service from Jacqueline. She explained everything and made sure I understood the agreement.

This location is very convenient and the staff was very knowledgeable, and had my tour, paperwork completed, instructions given and keys in hand walking out the door in 30 minutes! Thank you Brittney, Tysmin, and Jacquline!!!

Thank you" Public Storage for reliable Central locations and an Amazing Westminster staff! Jacqueline (whom I've worked with before) Brittaney and Tsyhia provided exceptional service!! Keep up the good work! Satisfied Customer

Awesome staff. Second time I have used them, the second time they continue to amaze me with their customer service. I really felt like my business was appreciated.

Jacqueline and Brittany were so accommodating by showing me several units until I found the one that fit my needs. They are courteous and prifessional. Great experience!

Jacqueline, the manager, is the biggest liar, scammer and con artist that you ever did see. The reason they have good reviews is because she insists on you doing them at the initial meeting, while she’s still pretending to be a decent person. Once she gets it she turns on you and reveals what a snake she really is. The don’t fully disclose all the fees and policies. Those are tucked away in mounds of paperwork. They nickel and dime you every step of the way. Raised rate significantly after only a few months. They harass you constantly. They have no concept of customer service. They cut your lock off If you’re late paying them. They go through your belongings. Jaqueline is such a liar, who asked me for an emergency contact in the event of my death and then used the number to call about my account. When I contacted her about it, in true Jacqueline bs form, she called the number an emergency/alternate number. These are the sleaziest most disgusting people I’ve ever encountered. I hate doing business with them as they are only out to cheat customers. The facility is filthy, hot, inconvenient, hard to get in and out of, doesn’t feel safe, smelly, and just horrific! Everything there is so much unnecessary drama. Do yourself a favor and go elsewhere with your business!

Great service

The only thing it has going for it is the location otherwise it is a dump. The doors do not lock going into any one of the buildings. The elevators are old and nasty and have not been cleaned or in years. They are a bait and switch also. The land was recently sold to the city so now they have raised the rates by 57% our rate went from to start $53.00 to $63.00 to $100.00. I rather store my items away from this place

Make sure you see you Ms Jacqueline she will set you up success

Jacqueline is a star⭐️

Jacqueline is a SUPERSTAR!! Before choosing this location I researched several storage facilities nearby. In doing so I noticed several wonderful comments made about Jacqueline. All I can say is she exceeded my expectations. She literally saved the day for my wife and I with regards to our storage needs. Highly recommend this location.

JACQUELINE is The Best, this young lady rallied to the occasion to assist me in every need that I had for storage. It was a very enjoyable experience and I appreciated everything she did and I will be recommending your location to anyone that needs a storage facility to use. It was a joy to receive that type of Customer Service (with a smile), she should be commended for her efforts.

Jacqueline the property manager was excellent, great attitude and great customer service!

Jacqueline was absouluty fantastic. Great customer service and very friendly. I would give her 6 stars if I could.

Convenient and reasonably priced, not to mention a very helpful and friendly team in the office. Highly recommended for offsite storage needs!

Jacqueline is amazing!!!! She's so sweet, incredibly patient. She used her lunch break to make sure I was set up and ready to go.

The Representative was very helpful and super nice!!! This was my first time using a storage and it was quick and easy!

Jacqueline the managers customer service was awesome. Very knowledgeable of policies & procedures, helpful & accommodating during a rough time.

This location is maintained very well, and Jaqueline's positive attitude and extra-mile service are always so helpful.

Very clean and secure.

Jacqueline is the best in town!! By far the BEST customer service ever! Go see her!

Jacqueline was very informative and helpful. Thorough explanations. Facility very clean and well kept.

The staff is friendly, helpful and efficient. Great service!

Great customer service!

Great customer service!

One of the best Public Storage experiences I have ever had. Jacqueline is rockstar helpful. The location is easy access and clean.

Jacqueline, the Property Manager, was very pleasant and helpful. She was also extremely knowledgeable about the property and account details.

Jacqueline was great

Jacqueline was very helpful and had such a positive attitude which made my experience very pleasant.

Jacqueline and T.C. are helpful and fun to deal with. The site needs to have a ramp from the office to use their dolly. Currently you have to drag it off the curb between cars while holding the door open. It’s an easy thing to fix that would help greatly help their customers.

Awesome customer service and very professional. :)

Jacqueline is the best and greatest!! So helpful and a pleasure to work with.

This location really works with you and has beyond excellent customer service. As a college student they really aided me in my scheduling of payments and so much more. They were a breath of fresh air ad their storage facilities are VERY clean. I would recommend this location to anyone.

My husband and I stopped by today to check out our new unit and unload some of our stuff. We spoke to Keshia and she was absolutely wonderful. She was smiling the whole time and chatted easily with us as we filled out paperwork and toured the facility. The last time we used a storage space we were rushed through the contract with little room for questions or conversation. Keshia's attitude made me feel a lot better about leaving personal possessions in their care.

Jaqueline is one of the greatest humans of all time. Customer service was A1

Jacqueline helped and waiting till I got to the storage unit even through her lunch! So grateful! Thanks a billion!

Went there to purchase supplies to pack for relocation and Jacqueline took to the time to help me figure out just what I needed. Only had one small box unused. Keshia joined in and helped as well. They even help cart to to and pack my SUV! Outstanding, friendly and fun service!

Jacqueline was amazing! I appreciate her Attention to my needs as a customer. Kudos!

Keshia was very helpful in helping me select the correct size unit to rent and showing it to me on the property. She was also very helpful as I purchased packing supplies. I would recommend this Public Storage location based on Keshia's helpfulness!

Jacqueline was very pleasant and helpful. Explained the process and answered all my questions. Great service

Exceptional customer service! The Property Manager, Keshia, was kind, fun, and friendly. She put a smile on my face and made me feel confident in the property. :)

Great Customer service from Jacqueline.

Jacqueline was extremely helpful today. She got me a great deal on a unit that is much bigger than the one I reserved online, for a cheaper price! She was friendly, efficient and very professional. I plan on always using this Public Storage for my storage needs. Thanks Jacqueline!

Always courteous. Jaqueline is always helpful and always makes recommendations according to the customers needs.

Keshia was amazing!! She made my move in a major breeze!

Lekeshia Martin had great customer service and answered all my questions. She was very polite and friendly. The overall atmosphere was nice.

Jacqueline and Aysia were top notch and most helpful!!

Great place to store your things

I love this store grade Customer service

I loveJacqueline! If you need a storage unit go see her!! She is amazing, friendly and professional!!!

Jacqueline & Aysia were very wonderful with me. Made me feel like I was at home knowing my things were secured. Would recommend to anyone moving in the area.

Jacqueline was excellent! She gave great customer service!!!

I just opened a business account. It went so smoothly and it was a great experience. Jacqueline was friendly and knowledgeable! If you are looking for a storage facility, you can't go wrong choosing this location.

I came in wanting to get some information about getting a storage unit. I really didnt know what size I need or anything along the lines of dealing with a storage unit.However I was helped by this young lady by the name of CHERELLE. She explain to the sizes they had ,the amount of each unit. She took the time show me a brochure of how everything was sat up. I was really impressed with her patience, and customer service skills. Very seldom no matter you go can you get good customer service, and personal attention that I got. Thanks Ms.Thaxton for great customer service.

Nakia was great and allowed us to come in a soon as possible so we can handle business smoothly and get on with our day

Staff very helpful and friendly. Couldn't have been smoother.

Jacqueline took really good care of me and explained all the options. She made it painless!

Jacqueline is amazing! She had a smile on her face the entire time she was helping me and she took care of all my storage and moving supply needs. Highly recommend!

Ms. Jacqueline and Ms. Diane was very helpful and provided great and excellent service.

Excellent service!

The service at this location is exceptional!

I've rented from them twice and always had a great experience. Staff is incredibly friendly, knowledgeable and helpful. Jacqueline has helped me twice and she goes out of her way to find the right unit. Facility is clean, climate controlled, safe and easy to access. Will definitely be a customer as long as I live in Atlanta.

Fantastic customer service, super friendly and helpful. Great management at this location! Also the complex is clean and safe.

The employees at Public Storage are absolutely phenomenal! Great customer service! Jacqueline was an incredibly help. She was very thorough throughout the entire process and showed me different sizes of storage units to make sure I was getting exactly what I needed. I would 110% recommend using Public Storage for all of your storage needs!!

Jacqueline, Terri, and Nikia are amazing! So welcoming and very helpful, I sincerely appreciated them walking me through the rental process. Thank you ladies! 🤘🤘

Calvin and Leah were great in their attitude and customer service. I highly recommend this place when considering a storage facility....

Well ran

Horrible company. Charges $20 to make payment over the phone. Horrible staff.

They (Taylor and Jacqueline) were super helpful and didn't try to "upsell" me on a unit larger than I needed.

Jacqueline was very efficient and made the whole process quick and easy.

Great experience. Friendly staff!

Fantastic facility but more important fantastic people. Highly recommend.

Because of Jacqueline and Taylor of course. And it's Taylor's first day! She says I'm the best customers she's ever had.

Jacqueline have me great service. Very helpful! Great attitude. Very skilled and patient.

Went in to look at a unit and Elaine was so helpful. She told me she was in training at the time but she handled her job like she knew what she was doing. She answered my questions and was very professional. Great Customer Service.

Jacqueline and Deidre are the best! Great customer service!

They are wonderful

Jacqueline and Diedra were great!

Very happy with this facility. It is conveniently located, easily accessible, safe and clean. Jacqueline Young is the site manager and always professional and helpful when needed - a real asset to this location.

OMG, Jacqueline & Trainee are SO helpful, sweet and kind. Such a pleasure to deal with people who want to help you! A++++

Ms Jacqueline was very helpful and friendly and informative on the business we conducted. Think I will be very happy with storage there.

Jacqueline was a fantastic! She called to confirm with us before we arrived. We were tired after just getting off of the road. She did everything possible to make our experience pleasant

Fantastic service! Jacqueline Young was extremely helpful and patient. As I live abroad and had to make a special trip, she was incredibly efficient and a pleasure to deal with. This is a great location to store your belongings.

Jacqueline was great! We recommend you rent at this location.

Jacqueline was super nice and very informative! She was a pleasure. Very nice facility and very clean. ☺

The employees at this specific location are great HOWEVER Public storage as a corporation is TERRIBLE. They will change the terms of their agreement with you without warning and will not honor terms originally agreed upon.

Jacqueline and Leah were awesome. Highly recommended this place for your storage needs. They really care.

Leah and Jackie was great!!!!!!!

This Public Storage in particular is amazing. I have an excellent professional relationship with the site manager Jaqueline and she has saved my bacon numerous times. I cannot stress enough how clean, well maintained and professionally staffed the Ansley Park Public Storage is. Jaqueline and her staff are a credit not just Public Storage but midtown Atlanta as well. I couldn't imagine using any other storage facility than this facility after my experience here. Huzzah PS!!! Keep up the good work Jacqy !!!

I was very satisfied with the service I received from the rep, Jacqueline at this property. I would definitely recommend this property, and specifically this rep.....

Jacqueline and the crew here are super helpful

Great customer service! Quinshana was friendly as soon as soon as we walked in the door. She helped us secure the right amount of space for our needs and went the extra mile to make sure everything went smooth with our movers.

Quinshana was brilliant. Fast and very personable. I would recommend this location just because she's here!

The service at this location is incredible! Quinshana goes above and beyond to help! Thanks for everything :)

Good clean space. Quinshana, who signed me up, was very nice and helpful. If there were more and better dollies, I would give them five stars.

not at all what I thought it would be. Not worth the money or time. No accountability and no perfeshionalism. Save your time and look elsewhere.

Easy

The Ansley Park facility is a convenient location with comparable pricing. The care of the facility needs improvement; e.g. the broken non beeping call box at the main entrance. However the only reason I extended my storage was because of the staff, 2 ladies in particular. I don't know there last names but Jacquline and Quinshana are extraordinary at their duties. Having a background in hospitality management myself, I'm always critical of customer service. Every time I encounter either of these ladies they are very courteous and efficient. I always leave with a feeling of gratitude knowing my dollar has been spent with the integrity of "good business". Thats sooo hard to find these days. Public storage is fortunate to have such star players. Special thanks to Jacquline and Quinshana. I gave 5 stars because of you. Thank you!!!

Jacqueline was the best, got me setup in 15min