Friendly staff great expeience awsome prices
Exceptional experience! JOsh the district manager makes sure that everything is always good it’s why I love this space! And it’s clean all the time! Very nice facility!
The Public Storage on Cherry Laurel was clean, accessible and was a great place to store some things temporarily. Tonya was very helpful on my move out as well. Thank you VERY much.
Facility is clean and easy to access
Ally was extremely helpful & knowledgeable with the storage units. She took the time to make sure we were comfortable in choosing the correct size unit and even showed us the different options before we signed up. The storage facilities were clean, and I felt safe leaving my personal belongings there. Highly recommended Public Storage.
My experience at public storage was great my storage was cleaning every time I visited my unit I got an opportunity through my email to provide feedback. Alli in that office was very nice. I am very serious about her job. I appreciate the interaction that I had with the district manager Josh as well.
Ally was extremely informative and nice. Answered all questions and showed us our space. Have been pleased with the cleanliness and temp control as well.
Great customer service. I had an issue and really appreciated the above and beyond assistance from the staff. Nice location and very clean
Tonya was so kind and welcoming! She made everything easy and was incredibly helpful. Great customer service and a great experience!
Ally was so amazing she answered all my questions
Ally was awesome and super informative in the tour!
The staff and property manager are so helpful and wonderful here! I’ve had the best experience here and would recommend this place to anyone!
Very cleani and secure. Move in was easy and straight forward .
Just got a unit 3 months ago. Today they increased it from $290 to $409. I do not recommend this business at all!
The lady at the front desk was so sweet and and informative. The place is kept up and looks great inside and out brand new storage units. Moving some stuff in my unit today.
Ally was supper informative and helped me. And she contacted me right away when she noticed I had accidentally left my unit improperly locked (meaning I didn’t secure it properly and it could be opened)
This Public Storage location is the absolute best! Anytime we've had any questions or concerns, We're always met with immediate responses. The employee Ally is the perfect example of great customer service. Always a pleasure every time😊😊
Excellent experience from start to finish! The move-in and move-out processes were quick and easy. The manager was amazing—friendly, helpful, and very professional. They made everything simple and were always there when I needed assistance. I highly recommend this Public Storage location. Thank you for such a great experience
I normally don’t leave reviews, but absolutely had to after my interaction with Ally. I was asked to get information on storage. Not only was she incredibly professional answering every question I had for her, but she was very polite. She was able to explain everything and even offered to walk me through the sign up if I needed. Public Storage needs more employees like this!!!!
Let's just say moving is a nightmare, but Ally helped make it make it easier by getting us a unit close to the elevator! The hand carts made it so much quicker to unload and its very clean.
Cami was very helpful. N very kind8
It is rare these days to find great customer service. It is a lost art. I was switching storage units ( downgrading sizes as I no longer needed the larger space) I scheduled a move in and a move out thru the app. Ally, manager in Sanford, noticed this activity and called me to make me aware that Public Storage doesn't pro-rate rentals. I would have had to pay for 2 units for a month. She put customer service ahead of profits. Thank you ALLY! I appreciate you!
Ally was great and made the entire process so easy. She showed us different-sized units, and explained everything clearly and carefully. Overall, a great experience.⭐️⭐️⭐️⭐️⭐️
Easy to pay for the unit, but not easy to get into the unit. Had to cancel without moving in becasue there was no one there (during hours they said they would be) and there was a red lock tag on the unit. I called three times and did not recive a call back. They refunded the "lock fee" but still kept the move in fee even though I did NOT move in!! Do NOT use them! Total Scam!!
Easy, quick and painless☺️
Gr8 place very clean & secure.
This place is great. I cant speak for every Public Storage location, but this one is great. I needed climate controlled storage space for some sensitive items that I was storing for a project I was building and it was perfect. The space for access is awesome. The entrance doors are extra wide, and the hallways are wide too. Allie, the branch manager, was exceptionally phenomenal throughout our entire rental contract. She was able to combat any issue that we had on our side and continuously took our problems and offered solutions that actually worked. I recommend this place, enthusiastically, to anyone in need of storage space. Call Allie and you won't regret it.
My experience with Public Storage was so excellent, seamless, and easy to understand, and their high tech new facility made moving in a simple and enjoyable process. The unit size I selected (5x10) is perfect for a one bedroom apartment de-clutter operation, and Tonya who was on shift that day was such an incredible help, as I had to call her a couple different times with preparatory questions, and she also helped set my girlfriend up with access to our unit on her own phone via the Public Storage app, which is very intuitive and well-made. 10/10 experience overall, and again, with people like Tonya managing the property, any questions or hiccups are immediately resolved with professionalism and compassion expeditiously. Highly recommend!
Great help! Barbara was very helpful and assisted me with all my questions. Very clean and well kept.
Always appreciate how well kept and maintained this location is. Clean location and helpful staff.
I have been using public storage for years, no complaints, it’s clean and the staff is great.
I had a wonderful experience with Ally, she was very helpful and knowledgeable about all of my questions I had for her. Thank you for the best experience.
I use several storage units around the area and have never had issues with Public Storage.
Great experience! Tonya is so nice and has all the answers!
I'm so pleased with the customer service I received from Ally, she answered all my questions and has such a friendly demeanor, the loading bays were really clean and she made me feel welcomed.
Absolutely terrible customer service. No one is ever available. HAS BUGS. Won't let you access the dumpster. And raise the price every couple months within a year i went from $58 a month to over 100$ for the same unit. The staff is never available so dont need help with anything regarding your unit immediately cause you will be forced to sit on hold for a hour just to reach someone on the phone that ultimately will just forward your complaint to the staff thats never there in the first place. I will be moving out and will never do business woth this company again. Its sad to see big giant companies treat their customers so poorly while little companies have to work so hard to keep people happy.
Stay far away from this place it has been nothing but a nightmare for over a year.
Easiest rental ever. Ally made my day with her excellent customer service, attention to detail, and dealing with a jarheads sense of humor. Job well done. Thank you ma'am! 🫡
Barbara and Camy were very friendly and efficient. Managed my concerns well.
Barbara and Josh were very helpful and I had an easy experience
Excellent customer service from Barbara ! She help me from started to finish!
Ally made the move in experience seamless, and the units are immaculately clean. Prices are very affordable!
Ally was great, she was very helpful with our storage unit.
Easy and welcoming experience. Barbara was amazing!
I was able to hold a unit online and show up to see in person my storage space options because I couldn't make a decision just off the online size chart alone. I was taken back right away to see the different unit sizes and make a decision. Ally was great and helped me complete my rental with ease. The whole process was very quick, and Ally was very honest and thorough :)
Viva was amazing 🤩 Great service and make you feel like family. Very professional and friendly and polite. This lady needs a raise.
Thank you to Ally for being clear with all the information regarding the storage, times and how to discontinue the storage once I didn’t need it. The place was clean, always well kept and never had any issues. Will be using it in the future
Big shout out to Josh his customer service was top tier, I will definitely recommended my friends to use Public Storage when needed and to ask for him because I know they would be in great hands, thank you again Josh for your all your help.
Great storage location, awesome manager named ally, definitely recommend Ally and the storage location to anyone
Ally was very helpful and professional.
Ally did an awesome job with creating my new lease! Thank you
Joshua the district manager is completely amazing and was able to help me fix the problem I was having. He is extremely professional and attentive and I’m so grateful for the help he has given me and I highly recommend him and this facility
Amazing customer service from Josh DM . He handle everything with great professional customer service and care . I would highly recommend this location.
Great location, newer and super clean facility, friendly and competent staff. Aly goes above and beyond to make the rental process a breeze.
Was calling to find out information on upgrading a unit. The woman who took my call was very sweet and knowledgeable of her units! Ally helped me figure out what was the best unit that meets my needs! Great customer service!!
Rent is fair, but they don’t disclose hidden fees. Place is clean, but the bathrooms are locked, elevators slow, few to no carts available. Bring your own cart. Hours need to be extended, because you spend all your time looking for a cart, finding a restroom, staff or punching in the long access code.
Tanya and Gordon were awesome help and very nice!
Over priced on start up cost
We had an incredible experience at this storage center! Ally was absolutely amazingprofessional, kind, and incredibly helpful from start to finish. She went above and beyond to make sure we had everything we needed and made the entire process smooth and stress-free. It’s rare to find such genuine customer service these days, and Ally truly made all the difference. Highly recommend this place if you’re looking for secure, clean storage with outstanding support. Thank you, Ally!
Very easy to book a space,Rylee was very informative & helpful.Would recommend to friends & family!
This place is amazing! Rylee was so attentive and answered all of my questions. She was very sweet and we even had a laugh about sharing the same name. Would recommend renting here anytime!
I just went in the other day after talking to so many other storage places, this by far the cleanest a friendliest one. Rylee was super cool gave me a whole breakdown of the costs and responsibilities. I will be coming here again.
I love this location!!! i’ve been to multiple storage places but this one was definitely my favorite. Rylee was the sweetest and really helped me with all my needs. Very happy i came to this one. And thank you Rylee
Excellent customer service. Very clean and secure.
Do not rent a storage here. You will start out with a price and every month your rent will increase and they will not notify you at all regarding an increase. Poor customer service as well. Go to NSR they are great and i will be going back there this month.
Great Customer Service! Beautiful clean location!
Awesome customer service...Barbara was a really big help and their storage unit has a.c a plus thanks again
Ally was very helpful today and i got a good deal.
Rylee,
Customer Service skills was Awesome! Her knowledge and expertise of the company was amazing. I couldn’t ask for nothing better from Public Storage! The building was clean and very spacious.
The worst storage experience I’ve ever had. The prices have went up at least 4 times in 6 months. If I could I would transfer my stuff to the one on 46. Customer service is terrible, the unit is pretty small (10 x20) and you can’t access after 9, which isn’t always convenient. Don’t put your stuff in this location!!!
Our facility is extremely clean
Ally was extremely helpful. Very informative and very knowledgeable and friendly.
Great service received by Rylee, she went above and beyond to explain everything on the contracts and to show us the units. Great location and great property.
Rylee was amazing. I had so many questions and she was so nice and made the whole experience so stress free. Thank you.
Alley was great just wish things were operable elevators and doors were not all functioning little worried about insurance policies being mandated and being told prices are subject to change so one month it’s one rate and next month it can be another. Well here goes to life lessons w storage unit
Rylee was great and super friendly and knowledgeable helped me pick out a great unit. Super clean place and secure
Thanks
This A Great place to keep your stuff at, its climate control and they keep the property and inside very clean! I Also want to say that Riley is Soooo Spectacular and she truly cares about her customers. I wish more people where Like Her. Keep Up the Great Work You Do!!! Thanks, Riley.
So far, so good. Rylee
helped me today reserve my unit starting 01/01/2025. She is very friendly, knowledgeable and did not have any problems answering my questions and changing to a bigger unit. This transaction was easy and quick!
Excellent customer service from Rylee! I rented a unit at the facility on W 1st St, but the location did not fit my needs. Rylee was very helpful and knowledgeable, and she was able to cancel that rental and set me up with a new one at the Cherry Laurel location in just a few minutes.
Would not recommend it!
We've been here for a few months now. At first, one elevator rarely worked, and now both are down. We are unable to access our storage unit on the 2nd floor unless we are escorted, and of course, the escort can only happen if the offer person isn't busy and only while it's staffed. Always a fun adventure when we show up here. You never know what issues you'll come across. This place has been nothing but a headache.
Accidentally put in the wrong month when I signed up so we ended up canceling not long after to not waste more money but, place is super clean, accesible. They communicate everything with you from the very beginning to the end would definitely use this location is needed in the future.
This new facility is gorgeous and easy to get in an out. There is even an overhang at the entrance in case you have to unload in the rain.
Barbara was personable, knowledgeable, and made the rental extremely easy. I’m excited to rent here. Well done on this facility.
I had excellent customer guidance and assistance with Jamie R. in the Front Leasing Office. She was very professional, really helpful, patient and highly knowledgeable. I was impressed with how well she knows the property, rules, website, etc. And she is kind to everyone. And I happily leased! Thank you Jamie very much.
Great customer service and very clean units.
Barbara was amazingly sweet and he assist amah I believe his name is made everything easy and understandable
I just wanted to give props to Barbara and her District manager for making our move so easy and hassle free.
They help is through the process of choosing our storage spot to even installing the app and signing in.