Public Storage Self-Storage Units at 4051 W 1st St FL 46, Sanford, FL

Wish I could rate a zero. Huge disappointment and lack of accountability

Started renting here in May. Love the accessibility of the unit and but not the customer service. Just got off the phone with Barbra to ask a few questions and when I was confused I was met with sass and rudeness. This isn’t the first time I’ve spoken with their employees and everyone seems to hate their jobs.

Torria was very professional for showing me my new unit an very good customer service

Terrible service. They are never there.

Miriam was real helpful and nice attitude for other

Miriam was very helpful and explained really well

Miriam was very help and help us with our storage space question was very knowable!

Miriam is very helpful and amazing customer service. Deserves 10 stars if available.

Watch them they tried to charge us after we moved out 2 months. And couldn't get ahold of property manager for a month

torria and Josh have been amazing help!

Totrria was wonderful and professional when setting up a storage unit. Also, Jason with returning my call very promptly. Great service so far.

Thou the unit I requested was too small for my needs I've forgotten the gentleman that helped me was very kind and showed me others a little above my budget was very understanding ! Very nice to do business with i do recommend public storage to others though do consider for your needs great service

Spoke to the customer service line trying to get prices for a location on 1792 in Sanford the one I wanted that is 2 minutes from my home was $45 I asked for a better price she gave me a different location and asked me if I would be interested in a I asked for a better price she gave me a different location and asked me if I would be ok with that, I said no I wanted to be closest to home as I could be and basically she got very short with me when I was telling her CubeSmart across the street was almost half the price she got rude!

Awesome job torria

Barbara was very helpful

I stop in to buy some packing supplies and Gilbert was very helpful thank you

When I get good service, it is a pleasure which makes me want to leave this review. Mr. Gilbert, thank you for your professionalism and handling things the way you. God bless you.

The employees are amazing & a great place I recommen this storage very happy the employees are still amazing great place always helpful.

I stop in to pay my bill and Gilbert was very helpful

Gilbert keeps the office and the property very clean thank you

Have had my stuff there for a year now. Went by recently and was Shocked that SO MANY of my pictures glass and mirrors were broken, along with several lamps. Incredible!

Gilbert was very helpful

Gilbert is fantastic

The customer Service here was Amazing!! Gilberto and Josie took care of me and got me moved into my new storage unit with ease! Spacious and well vented!! Definitely the number 1 storage unit

Came in to get info and Gilbert was very helpful !

Gilbert and Josie were great always great to see Josie again she was great at Sanford

Josie and gilbert was the best helping us with all our needs

GILBERT WAS VERY HELPFUL

Gilbert was helpful in helping me get a space thank you

Gilbert was amazing, he helped us with what we needed and was very helpful and explained everything to our expectations.

OMG THE STAFF IS STILL SUPER FRIENDLY, SHOWED SO MUCH LOVE, WE LAUGHED, DRANK GINGER ALE. While hospitalized they called and checked up on me and I didn't even have a Unit yet. Can I say PATIENCE is what they are about. Thanks so much and I'll see you 2 soon my new SUGAS Mmmmmwah and thanks for the great hugs too. Wish I could give more than 5 STARS!!

Gilbert,Barbara, and Sarah were wonderful

Great Customer Service!

My experience here was excellent. Everyone was so helpful great customer service experience. The units and building nicely cleaned and well kept.

I was able to rent a climate controlled storage from this facility and so far everything has been wonderful. The staff have been very helpful with all my needs. They are both very friendly and are willing to go the extra mile for their customers. I haven’t received this high level of fantastic customer service from any other self storage facility. Well done! I will recommend this facility to others.

Thank you for helping me with my move .Gilbert and Christina went out of there way to make this easy and saved me money . I will only deal with them (there the BEST)

The staff here has gone out of there way to help me , I can't tell you how grateful I am to Christina and Gilbert. I will follow them where ever they go !!!!

Great experience !!! Thanks to Christina. Great knowledge and wonderful insights.

Thank you thank ythank you doesn't seem to be enough.ou, Christina such a lifesaver helping me out in a time i need it most. your kindness went above and beyond anyone would have ever expected. This is where you want to rent to get over the top care.

Gilbert and Christina are amazing would recommend this location

Christina Merz-Heefner has been the most helpful, professional, and knowledgeable employee. She has answered all my questions and helped me in so many ways with my storage needs, and changes. I highly recommend this facility for your storage needs. Ask for Christina, she has the answers and knowledge to meet any storage needs or concerns.

Very professional thank you.

Great service thank you Gilbert

I can’t begin to thank Mrs.Christina for all of her kindness and dedication to helping her customers. She made me feel welcome and respected. She helped handle all the stresses in a very warm manner and all around is a wonderful lady. If you’re looking for the perfect environment and wonderful people to help you, I 100% recommend them!!! Thank you so, so much!

BEWARE! Have a storage unit inside building and am experiencing a major problem-rodents. Recently went to unit and upon entering building there was a terrible smell. Inside unit rodent droppings all over the floor and on boxes. A box was moved and underneath was a dead mouse. Two other boxes had another dead mouse sandwiched between. Boxes in the front had been chewed through and insides were damaged-photos taken. Christina, the facility manager observed the situation, sprayed Lysol which did not get rid of the stench and the area was swept up. Comment was made she thought mice came in after the hurricane due to the area outside the building flooding. I have a disability and had to leave the facility. She gave me the CEO's contact info and he didn't return my calls. I called for District Manager who advised they would give 2 months credit and nothing else. What I need is help- trying to navigate removal of the mice ( have no idea how many are in the unit and whether they are alive or dead), discarding my damaged household goods and finding someone who was even willing to enter my unit and deal with rodents and move my things because I can't be around any of it. I did not cause this issue! Have spoken to exterminators and movers to no avail. Either they don't treat storage units or won't treat just one - say they have to treat all because if they are in one they usually are in more than one. Apparently that's true-am aware of unit in another building reporting mice. To add insult to injury on 6 5 23 received a recorded call & text stating rent was PAST DUE for June. Christina and I have stayed in touch throughout this ordeal but she didn't even call me about the billing error. In addition a 2nd contact is on my account in the event and they were not contacted. I had someone tell me if the rent isn't paid your unit goes to auction! UPDATE: I had to contact District Manager and he advised was correcting PAST DUE ERROR. 6 9 23 went to facility and got copy of statement showing NO PAST DUE and now 0 balance.

Had the unit for a year. The unit flooded after a hurricane, but there wasn't much damage so that was good