Public Storage Self-Storage Units at 1400 Alafaya Trail, Oviedo, FL

Great customer service!

Christine helped me today took care of my issues thanks so much great customer service

Christine was very helpful and got me all set up in minutes! Great customer service!

My initial experience was good with a very nice on-site employee. However exactly 3 months after starting the contract the rate increased. I contacted the company and they reduced it again and 3 months later it jumped up again. I suspect that when signing a new contract a credit is applied that only stays on for 3 months. We will be moving our storage elsewhere and would not recommend Public Storage.

I dealt with Rhonda and she has an amazing personality. She was able to upgrade my unit and transfer information for me to get a better suited unit. I would recommend her assistance to everyone. Great customer service and personality!!!

Joseph was wonderful and helped us get a storage pod easily!

Joseph was a great help for us! We got our storage unit that we needed and He gave us all the info necessary!

Christine Took time and found a great price and storage very helpful

This place is great. Staff is very friendly and knowledgeable. Recently, I had a great experience with transferring to a new unit with no problems. Judith was extremely helpful and super helpful

The gate is damage, and nobody care, we have to wait until 9.30am for somebody. These people don't care about nobody job

Judith was such a big help! She personally walked me back to my unit and explained all the steps to me when it came to vacating my unit, even in the Florida heat with a smile on her face!

Joseph helped me out so much!! Great store location!

CHRISTINE WAS YHE BEST REP EVER MADE THE PROCESS S BREEZE AND IM SO THANKFUL

Fantastic staff! Very quick, thorough and knowledgeable! Knew I was coming beforehand and was ready for me when I got there. Fantastic!

From my sister: Stephanie helped me so much. My boyfriend and I moved from NY and needed a place for storage and she took her time and offered the best deals to us. Thank you for your patience and we appreciate all your work !

Judith was great working with renting our unit. Process was quick and easy.

Judith did a fantastic job. She responded quickly to our request and made sure we were taken care of.

Karla is very very helpful with all storage related things. Excellent customer service. Highly recommended...!!!

Rented for 7 years here. The movers left the lock on the unit for one day extra (6am) by accident and was promptly removed before the store opened the next day since we moved 4 hours away. The lady was very rude and said the system automatically charges another month. Ridiculous and lazy people now I guess. Escalated to regional management for a non-issue.

Christine helped me set up My app today great help anf very sweet

Judith was awesome! Very helpful and quickly got us set up. She was there when we arrived and walked us around the facility. The service is 5 stars but I did take a star off because the outside RV storage is just 4. Still good but not what we were looking for so we were only there for a month.

Judith is fantastic!!! Gave me the tour and helped me with parking the big rig!!

Judith at the Alafaya location was very helpful when I wanted to downsize my unit. I much prefer dealing with a human! Thanks again!

This morning I stopped by Public storage to check on prices and was met with a welcome smile. Judith was informative and sweet. Thank you, and we will be back!

Wonderful service from Christine today she was so busy and really took her time to explain everything and get me set up wonderful customer service

Rented a unit with Christine today she was great very informative and friendly helped get our needs met thanks public storage nice clean location too

Got setup in a rental quickly on the same day. Joseph was very friendly and gave quick service.

Overcharged me on my rent. Other customers tipped me off. Then, after lowering my rent, I was constantly harassed until I left. Damaged my motorhome getting out of the sloped parking space.

Very helpful team. Mia set me up quickly - unit was very clean and well maintained.

Adetta was very professional and went above and beyond.

Tenice was nice and helpful thank you so much.

Not a good experience. No one is ever at the office. The 1 time there was they gave wrong information. The parking you pay for is very disorganized.

Karla gave me great service

Karla was very helpful, thank you karla

I stopped by to get pricing and availability on a storage unit today and Editha assisted me. She was super helpful in getting me everything I needed.

I drove by after work and Editha was so nice and informative. I appreciate the time she spent with me.

Mya is wonderful! Very nice and helpful. She was able to show us a unit and then complete the rental process. Super quick and easy, definitely coming to her if I have any questions or need anything else.

The front desk girl Rashima is horrible. I’ve been there 6 yrs and never had an issue with anyone and she’s had an attitude every confrontation I’ve had with her. I pay a lot of money to store my things there and she is harassing. I don’t need to feel like I’m doing something wrong when I’m minding my business getting something at my garage. I might leave because it’s just uncomfortable at this point. The other girl Editha is very nice and helpful. Much better customer service.

I got to work with Editha today and she was incredibly helpful! I had a question regarding pricing and she said she would look something up and see what she could do and then call me back. Within an hour she returned my call and solved my situation. I'm so grateful! Great customer service.

Rasheed was very helpful and courteous

Rasheema very nice attitude and good attention

Great service by the representative.

Went in late on Sunday (4:50pm, right before close) and Editha helped me check in and showed me to the storage unit. Excellent service

My husband and I went to look at storage unit sizes and Editha was so nice. She showed us different sizes available. We came back the same day and she was there again to help us get in and find our unit. Thank you Editha!

Very happy with the customer service and attention to details. Very professional and went out of her way to accommodate my concerns ( Rasheema is wonderful and beautiful person) Thanks you

I ABSOLUTELY LOVE THIS PLACE ESPECIALLY RASHEEMA SHE JUS AMAZING HANDS ON AND EXTREMELY KNOWLEDGEABLE

Rasheema provided great customer service!!!

Rasheema gave me amazing service.

Rasheema, the manager, was extremely friendly and helpful. She helped me pick out the best spot for my boat and she showed me how to download the app so I can use my phone to open the gate. She also cleared up a mistake on my account. I highly recommend her and this location.

Would give seven stars if I could for Rasheema, the amazing support person at the facility. She helped me fix an AutoPay snafu, got about $70 in fees waived for me after realizing it was a system error, and then identified that I could save a significant money while upgrading to a larger unit due to a special. She then stayed late to help me get booked for the new unit, talking on the phone with corporate HQ simultaneously to make sure everything got expedited and nothing got missed and getting me extra time to move from one unit to the other. When I came in the next day to move my stuff, we noticed a problem with the destination unit. I had friends with me to help me move and didn't want to keep them waiting. She was able to transfer us to another open unit within four minutes and the move went on as planned. She is an absolute storage ninja.

Rasheema was a great help. Great place to store your stuff and very friendly staff. 😊

Editha was great. I was stuck moving storage for friend and did not have code. . She came out and assistant me taking time to help me. She went out of her way help me. I will always recommend public storage. Especially Editha.

Stopped in today and spoke with “Aditya” about a unit for my car. She was extremely helpful and very nice. Highly recommended!

Rasheema was unbelievably friendly and helpful going out of her way to ensure that we were able to get a storage unit for the best possible price. A+++ I can’t express how much her friendly and helpful support meant to us at a time when we were in great need.

Rasheema was incredibly helpful! She helped me find the right unit for my purposes and was super friendly! Thanks!!!

Rasheema was excellent with my service today friendly and very helpful.

Rasheema was prompt well knowledged of the job and gave great advice. All you want in a employee. Thanks lady for everything

Christine was very helpful

Friendly service and very informative

I as soon as I walked in was greeted with a smile by the attending employee Ms Maya who was very well prepared to help me with any questions I had, therefore I’m currently renting. Would highly recommend this location 1400 Alafaya Trail Oviedo, FL easy to find and access. Thank you Ms Maya!

I want to thank Christine for such great service and friendship. Love her. We decided to move to a larger unit and it was a smooth transition with Christine.

Christine was very helpful. Very fast and easy to get everything setup.

Christine makes shopping for storage such an easy and enjoyable experience.

Christine was amazing helping us get the space needed.

Christine provided me with excellent service

Mya was great! Friendly and knowledgeable!!

Christine was amazing and helped me above and beyond. There should be more people in this world that is like her. 👍

Christine was very helpful. This was my first time renting a public storage and it she made the process very easy.

Christine was very helpful and helped me swap to an indoor unit quickly and without any trouble! :)

Great place and has awesome access to the indoor storage highly recommend storing here

Christine was awesome above kind and amazing.

Christine is the best help me with a bid finding a storage unit. She’s amazing

Christine was a great help getting my rental set up. Very Helpful.

Christine was very helpful. She went above and beyond to make sure that we had an easy move. She made the process comfortable and much less complicated.

Christine was the best she helped so much between yesterday and today had issue with other property but she made our situation less stressful thanks Public Storage she knows her job.

Mya was phenomenally helpful while I was multitasking

I highly recommend using this facility if you're looking for nice clean units. Christine the manager is super friendly and very professional! She will do what it takes to earn your business. Thanks for all your help Christine.

Christine was very nice and helpful

Christine was the best

Quick and easy Christine was awesome

Christine was so helpful! She helped me switch my unit. She was extremely kind and generous. Thank you so much for your service!

Rented a unit today with Christine she got me out quickly and explained everything in detail thanks Public Storage for a great experience will recommend this place to people.

Christine was awesome, so glad I chose this location!

This is my first time renting a storage unit. Rasheema at the Oviedo-Alafaya Trail unit was most helpful in acquainting me with the facility, where my unit is, my lock, and other helpful tips. Great customer service.

Christine was very kind and helpful in resolving an issue that was my error. I reserved the wrong size unit to transfer into from a different location. She spent a long time on the phone with me contacting corporate to credit the fees I prepaid after she determined that the size I needed wasn't available there. Her customer service was fabulous and appreciated.

Today was my first time renting out a storage unit and Tami was extremely helpful and polite. She explained what to expect as far as payment, guided me through the process and answered all of my questions. Thank you guys for making my first storage rental experience a pleasant one ☺️.

It was good, christine was funny and helpful

Christine was super helpful and knowledgeable! Made the process simple and seamless.

I had a great experience here today from Christine!!

Christine was very helpful. 5 start services highly recommended

Christine, was amazing she went up and beyond to make sure I got the best storage I needed. Will definitely recommend my family and friends here.

Thank you , Christine, for all the help you provided me today in getting a unit!!!

Christina was wonderful in helping me and also rescheduling my appointment! Showed me 2 units in case I needed a bigger size and was quick. Thank you for a easy, quick and non-stressful experience (:

Christine was awesome, excellent customer service!!!

Christine was so helpful and pleasant. All my questions answered very professional.

They helped me to the best of their ability and the ends of the earth. Truly the best storage of storages. Public storage.

I was looking for storage in a short amount of time almost everything was booked, but Christine the manager was so amazing helped me in a short amount of time and upgraded my storage size for the same price. She was very helpful.

Stephanie helped a lot. Very informative.

Came in and got a unit. Christine was very helpful in getting me all set up!

My family and I, after a 19 hour drive from Oklahoma to Florida, we stopped on a whim to rent a storage unit in Oviedo. Tenice was very knowledgeable, professional and kind. She definitely made us laugh and the entire process was easy from start to finish. She made sure we had ZERO questions when we left the building. Thank you Tenice, I hope to run into you again.

I acquired a unit with Christine. She was very helpful and professional. I would recommend this place

Christine was very professional and courtesy thanks for all your help

Christine YOU are the BEST!!!

Christine helped me Today, she provided amazing customer service And she is the best in the world thank you so much For being a great employee here

Christine helped me out today, she was so great!!! So sweet and helpful

Christine is awesome!! So helpful!

Christine at Public Storage went out of her way to enable me to rent the storage unit I needed same day. I was in a stressful situation and she made every easy and was wonderful to work with. Thank You Christine !!!

Christine was the sweetest and helped us so much ♥️

Christine was efficient and process was easy.

Public Storage was great for my storage need. Christine was extremely helpful in getting everything taken care of for me. Thanks again.

There aren't enough kind words to say about Christine. I literally had the worst experience with Uhaul and waited hours for assistance from them. Christine saw me distraught and offered her ear and some water since I was dehydrated. My mothers unit was too small for all her possessions and Christine took the time to show us other units available and just saved the day. What amazing customer service. I wish there more of her in this world. Kudos public storage she a keeper. Periodt.

Christine did a fantastic job helping me

Christine was awesome

Amazing service! Such a great location! Very personable. Christine is so amazing! Amazing property manager!

I want to say thank you to Christine she has helped me out so much through my storage process she is sweet and patient and will go above and beyond for you great experience at this location

Christine was amazing and so helpful! Very professional and accommodating. Highly Recommend!!!

Christine is the best I've been here a long time and never knew about app she helped me set it up today no more getting out of the car to punch code in thanks again

Great customer service Josie helped me with all my questions very polite and patient great place to store

Just rented online the manager Christine took me out to the space to make sure I was set up with everything and checked my code was working she was great very professional and friendly thank you for your help public storage

Christine was most helpful in checking into my new unit… Great location easy access

Joseph was very helpful and it was a fast and easy process.

The whole experience was amazing quick informative and clean Christine was super Awesome....

Cristine and Jossie was AMAZING!! BEST CUSTOMER SERVICE!!!! 10 stars for both!

I just purchased a storage at Public storage, & Christine was Awesome, I would recommend this Company & location..

Christine fixed it🌞

This PS is clean and in a good location. The property manager, Christine, was amazing. She was absolutely friendly and professional while helped us get situated and answered all of our questions!

Joseph was amazing and helpful!

Christine was very helpful. She was the best. She explained everything in detail and helped me out.

Christine was fantastic 😀

christine was great

Experience was awesome would like to thank Christine for her professionalism and service with a smile.

Christine provided great service!

Joseph was as excellent help in securing my storage unit. He was patient , professional and is clearly a great asset to your company. Thank you!

Christine was wonderful I called to ask about rate increase and she had me come in she went with me to my unit to look and see what size space would be better for me so I downsized she helped me save about half the rate I was paying before she even let me put a box on her golf cart to help me move to new space she truly went above and beyond for me that was a rare thing in customer service thank you again Public Storage she deserves 10 stars!

We were in the middle of a crisis and Christine help out our worries to rest and helped us get a unit that fit our needs. Thanks so much.

Let me tell you about this place I have been dealing with the property manager at this location for about 3 wow now she is very attentive to mine and my daughters needs she called me to tell me the unit I wanted was available now and she helped us through the whole process and was very patient with us. Christine has really been a blessing through our whole moving process thank you Public Storage for wonderful service and great prices

Cristine was very helpful. If i could give her 10 stars i would

Christine was amazing!!! She guided me through everything quick and efficient awesome place awesome Environment!

Christine was a delight. Super efficient and friendly

I have used various self storage facilities and this was by far one of the best experience I've recieved in some years. The property was pretty clean could use a touch up on some paint and maybe some pressure washing of some buildings and the sidewalk but overall pretty nice property even has parking spots for rent. I came in the other day and the person that runs the place Christine was great somebody needs to give her a raise I had visited 2 other public storage places in the past few days by longwood and they were not as pleasant. I had asked Christine to see 3 different size units she had no problem doing it she was friendly and patient. She answered everything I was unsure about even told me about some stuff they have for sale in the office to help cover my protect my furniture and some stuff that helps with any moisture in the air. She was really sweet thanks for the great experience and awesome customer service I'm moving here in a month or so and will definitely be using this place. Oh and pretty good prices to

Stopped by Monday to get info about renting. Nobody was in the office. I came back Tuesday. After getting wrong info from customer svc regarding closing time (6:30pm), Christina was about to close at 6pm but stayed and helped me. She is very professional, a world of 'correct' information and a delight to do business with. Customer svc also told me there are not annual increases. Wrong info again that Christina cleared up. If more places had employees like Christina, I would give them all my business. She is a keeper!! Heads up for corporate. The sidewalks entering the office are black with dirt and not very inviting to new customers. Pressure washing them would look so much nicer. Just saying...

Christine was super kind and helpful during the rental process. She answered all of my questions and went above and beyond.

I frequently buy units at auction at many different facilities, and the experiences differ with each and every one of them. My experience with Public Storage on Alafaya rd in Oveido was one of the better ones I have thus far been through! The facility manager Christine was outstanding at her position and the responsibilities that any facility should expect or need. Not only was everything timely and organized, but also very welcoming and delightful. She was very friendly and helpful and the front office,bathrooms, and property were very clean and up kept! It's always a pleasure when you can see that employees have the integrity to take pride in their job. I definitely will be bidding at this facility again.

Christine your the best thank you for service

Christine was such an amazing help! Public storage is my absolute favorite storage place. I have done competitors but nothing compares to Christine’s amazing customer service! All I’m saying is she deserves a raise.

Christine was awesome quick and polite thanks

Excellent service from Christine. very friendly

Joseph was very knowledgeable and helpful. Great customer service. Great price

Christine was so good with her customer service and being patient with me during this move ! I’m glad I chose to come here

We have had an excellent experience here and were given attention, support, and assistance when needed. Christine is great, easy to work with, and helpful.

Joseph got me outer there fast with no headache good dude.

Karla was fantastic! Great place great and respectful person! I will enjoy coming here in the future.

Karla is Amazing

Alondra is the best of Public Storage! She explained everything about our rental perfectly and answered all of our questions we had! She made the decision to use Public Storage for our storage needs a no brainer!

Karla and rox were great with me

Karla and Rox

Fast and friendly service. Very helpful on getting my units switched over. Joseph made everything easy for me!

Good service Tenice

Nick and tenice. They are very nice people first of all. I really feel like my belongings are safe here. The rental rate is very reasonable and the app to open the gate is so easy to use.

Nick has been a great help!

Nick is awesome! He's so patient and kind. Definitely keep him around, Public Storage!

Noli helped me out so much today, great customer service!

Very helpful staff. Renting a storage unit was so easy. It was clean as well as the entire facility. Also felt very secure.

Noli had great customer service. Thank you!

Nic was a great help in determining what I needed! Thank you for the great service!

Good

Tenice. She’s the best. Great service

Always clean , staff is friendly, nashaly was very helpful with getting me the right size unit .

Rose and Christine awesome customer service. Rose is amazing.

Nick was very nice.

Max provided Great service, clean well maintained facilities

Good service

Rose is good person an excellent service

Nick was very professional and took his time to answer all my questions. It really made me feel good about my choise to store here. Great service Nick!!!!!

Tenice and Diane very helpful with cutting my lock and replacing with a new one.thanks for the customer service.

Nash was awesome!! Great customer service and very polite !!

Did not expect a four year storage but things worked out with the inside unit.

I recently rented a public storage space at this location. A young man named Max took care of my rental agreement etc. He was very professional and knowledgeable of the operation and answered all my questions.

Went down to check out some units and Nick was awesome and very helpful. facility was clean and looked well cared for.

Nashaly gave good customer service she had all the answer to my question

Nashaly gave Good customer service And also help got me a storage unit

Nashaly was amazing very knowledgeable I recommend this store to anyone that needs there storage needs met with no hassle!

Very clean and maintained ask for Nashaly will definitely rent here in the future

Tenice She was great thank you so much fantastic service

Sue-Kim was very helpful. It was a quick process. I got all the help I needed. :) thank you.

Sue was very helpful in obtaining a rental unit and getting a good rate on it. She was able to answer all my questions and even gave information I would not have thought to ask about.

Sue, was very helpful.

Sue provides excellent service! Highly recommend this location.

I'm currently renting a 5 by 5 unit at this location and to date the service has been impeccable. The staff sees to the need of every renter from day you start to the concerns you may have about security and maintenance of your unit. Sue comes into mind when I think of quality service and serving the needs of clients to maximize a positive experience at a great rate.

Customer service was fantastic but unfortunately because we needed to relocate I could obtain a unit, but all-in-all wonderful experience!

Well its the end of month basically September 30th here at the public storage once again Sue has always been very professional I like when you walk in the store and you get greeted you made me feel as a person not a dollar sign and I thank you for helping me with my situation once again continue doing business with you and you continue doing what you do because you're great at it preciate you and thank you very much

Rented an indoor unit, sight unseen, while out of state. When I arrived building and unit were clean. My gate code was already set up and the lock I ordered was in the unit. Sue answered my many questions over the phone and in person. She also went over and beyond with the movers. Storage units are pretty much the same wherever you go, but customer service like this is rare.

The service was amazing. Sue, the manager, was standing by ready to serve what I walked in. She greeted me by name ( I had an appt) which made feel welcome. Great service!!

So helpful and detailed. Thanks for everything Sue

The property manager was so nice and helpful. Definitely recommend storing stuff at this place

very good service is neat and clean your staff is efficient

Simple storage units, clean and good location., If you want luxury units, this is not the place.

Sue-Kim was super helpful. I'm glad i rented here!

Secure, spacious place, and fast customer service

Sue was great !! She really helped me a lot and solved my issue. I would like to use this place here again.

Sue K is very professional and doing great service for Gregory. Thank you for quickly service today

Sue is great! The only downfall is it closes so early...9pm on a Saturday? I need access till at least 10pm- 11pm would be ideal. People don't always have time to get there during the day.

Sue was absolutely great and efficient. The whole process took about 10 min and it was perfect. Thanks for the help and highly recommend.

Sue is so helpful and awesome. #shedeservesaraise

She was very very helpful... wouldn't trade her for the world

Sue was very cheerful and extremely helpful! Thank you for your service today!

Sue does a great job! She always remembers my name, keeps the property clean and always asks what she can do to make my storage needs better. Thank you!

Property manager Sue Kim is awesome. I would definitely recommend this location.

Property is very clean,and property manager is very helpful and professional.👍

Sue at Public Storage on Alafaya is absolutely amazing and so helpful. I had a couple issues and she found solutions and handled quickly. I appreciate all of her help and would definitely recommend this storage with Sue. Thank you!

Wonderful customer service by sue kim

Sue was very helpful in finding me a perfect storage and explaining all the details. I was very satisfied with the customer service at this location.

This location is great. Service is 100%! Keep up the awesome work!

I have rented with you for over three years and have never had a problem with my rental experience. I do think the rental costs were quite high but I was told that it was due to the demand of the nearby college students. I guess that is factual enough. I would have liked to have a more of a climate controlled storage bay to better protect my clothes from mold, but the fact that they sat for a few years while I got my relocation finalized. The team member who assisted me well beyond the normal realms of assistance was Sue Kim! Many, many thanks to her for her above and beyond assistance and outreach! I greatly appreciate her attention to my needs and her recommendations that saved my husband and I so much money in the long run. She made the rental experience very satisfactory for us! She gets five stars for sure! Public Storage is getting four stars for their services which were good. Thank You!!

I rented a unit for my college age son - Sue-Kim was very helpful, friendly and she got us in and out. Facility is clean-couldn't be more easy to rent!

OMG...what customer service!!! Sue Kim is a jewel...very knowledgeable and caring for all of my storage needs. #giveheraraise

Ms. Rose, is very helpful and sociable. She is kind and always checks up on me. I am glad she works for Public Storage.

The manager is very pleasant and polite as well She is courteous and happy to deal with She knows the rules and follows to the letters I’ll recommend her to people who need storage as well as the storage place Pastor. Lewis

Sue was a pleasure to work with from start to finish of getting me set up here. She went above what was required of her job duty to assist me. Even on an extreme busy day, she made sure I was taken care of and made me feel comfortable. I highly recommend her and this location.

Rose & Rodwell great customer service. Very friendly staff.

Sue it's a very professional and has a great customer service. Great person..

My husband and I met with Sue, and she was super friendly and knowledgeable. We are nervous to leave our RV in storage, but she definitely made us feel secure by explaining the Public Storage security program as well as making sure we picked the perfect spot to store our RV for easy in and out access. We really appreciated her flexibility and patience. They are priced appropriately and affordable for our big family and budget.

Sue and Rod were extremely helpful and pleasant. Recommend renting here.

Once again thank you very much Miss Kim you've been Americo for me during this hard times and you've found a way to help me now I am all set in the stories that I could waiting for thank you very much again for your customer service and listening to what my needs are and being able to assist me with them will continue doing business with you.

Tenice was very kind had a great experience very nice.

Store Manager Sue was awesome.

I had a great experience with Sue Kim. From the beginning of me getting there she walked me through the whole process and explained everything in detail. Thank you very much.

Sue was amazing❤❤❤

I have been renting with public storage for many many years. The storage spaces are always clean and they are very thorough with rental information. Rose is a great representative and is very helpful, and knowledgeable. Outstanding service.

Thank you Rose great customer service.

El servicio es muy bueno. Carolynn es muy amable y evacua todas tus dudas con la mejor sonrisa muy contenta con la atención que me brindaron

Thanks! Rose and Veronica best customer service in town.

Christina and the rest of the staff at this location, are the best. Great Service . Definitely, would recommend!

I had a couple questions and concerns and a nice young lady, Cristina, was very kind and helpful. She made me feel comfortable while also handling everything I needed. Definitely made my day with the bright personality. I 100% recommend the service if anybody is looking for help ! Will be going to her in the future :)

Beautiful service was very gracious we where very happy with her

La Sra. Rose fue muy amable y Cortés y nos explicó todo muy detalladamente. Muy complacida 😉😊

How much is 5x5

Made a reservation and confirmed doors were 8’. Confirmed additional 2 times. Upon arrival confirmed again. Went to the unit and Doors are only 7’. Then after going to another facility with “big doors” and rented a unit, Got to it and it was 2’ shorter than they quoted. Again My storage item does not fit. Sat in parking lot for 45 minutes while computer repeatedly crashed. Then sat in parking lot another 30 minutes waiting for attendants to come back from lunch?! There is nothing going on here, why would they have to leave. 3 hours later and still no unit and still waiting in parking lot.

Pleasure to deal with

Been renting there for probably 2 years and after requesting a light for the unit several months ago and still no bulb.

Rose , Christine, Jeanette, Thank you for your warming attention. All the information was provided; we found the right place to store our stuff. Thank you very much. Best regards

Christina is great

Great customer service. Love the location. Supper happy.

Great customer service. Did not end up renting but they were very helpful explaining how it would work!

I love Cristina and Nick, so fun and very professional. I'm a returning customer, wouldn't think of going anywhere else. Nice clean units. Thanks y'all!!

Tenice was awesome !

the facility is very secured and clean and the staff is very helpful.

Great service!!

Never been there

Tenice was amazing today! She was professional and very informative. I would strongly recommend her for your next storage space.

Tenice was very nice and helpful

Christina was a great help you guy need to hire more people like her

Kristina goes above and beyond the line of duty for her position.

Lori helped me out as soon as I walked in and made sure I got everything I needed to secure items quick and easy here. Clean and professional, this place is my choice for all future storage plans. 👍

Cristina is great manager, she is professional, friendly and very helpful.

Don't Rent Here! Terrible customer service. There was a billing error, their fault, and they refused to fix the problem and reverse the fees. Then they put a lien on the unit, and locked it up! Had to pay the "RANSOM" to get our property. We moved out and now have a reputable storage company to work with!

Very friendly and helpful staff. Cristina is great.

Laura was courteous and helpful. I have been using Public Storage for about 6 months and would recommend this location for the easy access, cleanliness, and friendly staff.

The facility itself is not much different from storage sites I have used in the past, but the service I received from Laura at the Alafaya Trail location in Oviedo was far beyond that which I am used to. Even though she appeared to be working alone, Laura was able to prepare my unit in advance of my move-in so there was no dust or debris when I entered, and despite being very busy serving other customers while I was there, she never appeared flustered or frustrated, and always had a positive and informative response to all of my questions. While helping another customer, Laura even took the time to retrieve the dolly cart that another customer had finished using and placed it near my car where I was unloading, which I know may seem like a small gesture, but having that cart made a world of difference to me. As with any customer service experience, it is always best to treat others as you would want to be treated, and I really appreciated how Laura treated me as a welcome guest.

Great experience here! Nick was very helpful in helping me find all the deals

Tenice is one of the nicest people I’ve ever worked with, and that’s saying a lot! If all your employees were like Tenice, you’d have an A+ company year after year.

Tenice was absolutely awesome! She went well above and beyond what I expected. She answered any question I had and was very personable. She was 100% amazing!

Tenice gave great customer service, it was a great experience

Shouts out Tenice and Cristina for getting me and my roommates a unit where we can hide in the case of a zombie apocalypse.

Tenice and Cristina did a great job helping us today getting a unit for moving between semesters

Tenice was very helpful in completing our reservation

Great customer service, Tenice and Cristina helped my eommates and I find the perfect storage unit. Would definitely recommend this place to anyone looking for storage units.

Tenice was very helpful!

Great service and amazing staff

5/5 Would break down here again.

Stephanie was a great help today when my boyfriend and I stopped by to look at a unit to see the overall size. She was very friendly and courteous and the property was very nice and well taken care of.

Rose was very personable and worked with me to find the unit that best fit my needs.

Rose was super helpful with my moving experience. I came in stressed out and she brightened my day with her kindness and welcoming attitude. Definitely will recommend to a friend!

Today I came to get an emergency unit, and my customer service lady Marian was very helpful in getting my unit right away. Very clean and safe too! EDIT: She made me make this review when I was opening a unit. The place was alright.

Thank you Cristina

This place is great and the lady the works there cristina is awesome!!!

Employee Cristina is exceptional.

Great service! Friendly staff!!

Very good service.

Rose had excellent service. She explained everything we needed to know extremely well. She even took the time to help me remember where my unit was.

Amber was excelled and every time I have stayed in this location.

Christina is great! she is always so helpful and a pleasure to deal with!

Friendly staff great prices and a well-kept facility I love my public storage😍💖💕💞

Amber was really nice.

Cristina was very helpful and answered all my questions. I was done with the rental process in less than 10 minutes. Location is clean and easy to get in and out.

I love the way Miss Amber is great and wonderful also professional with a good acknowledgment with her work

I normally dont stop at places like this but needed boxes and cristina was awesome definitely recommend to others. Thank you cristina I appreciate it

Stop in to get prices and Christina was very helpfull

Looking ti moved to Oviedo and i sillas definitely rent here

Christina was such a big help. Thanks again for the hospitality!

Great service

Amazing experience, Christina and Amber are phenomenal and really made my experience. I highly recommend this area because of their tremendous work ethic and sweet natures. I’d give them 10 stars if it was possible!!!! Kudos for hiring to wonderful employees.

Great place low prices and the woman in the office is great very clean and friendly place

Great price, safe area and I like that the gates stay closed now, and nice lady at the front desk

I have had a wonderful experience using this company and Cristina in the office is a huge reason!!! She is very friendly, helpful and goes above and beyond to help the customers (including letting me use her personal hot spot WiFi so I could make a payment!!) Love how clean and affordable units are here! Thanks again!

Christina is awesome, super helpful, excellent location, good service, would highly recommend

Besides a couple gait issues everything was fine and it's a great storage place

Had to relocate to Oviedo from Daytona Beach . . . my daughter suggested this Public Storage location, and it has been really great. Both Christina and Amber provided information, alternative options and made excellent suggestions, when I asked as to the size of storage space I needed. On subsequent visits, Christina offered assistance that is usually offered only when 'selling'. Many thanks, Christina and Amber.

Cristina is a great mananger. She is always very professional and extremely helpful. Even though she was busy she did a great job setting me up! The place is kept clean and the pricing is great! I would recommend this location to others.

Gilbert was very informative and knowledgeable, very pleasant individual unlike other establishments I have been to. His customer service attributes were excellent.

Amber was very helpful and friendly. She explained and walked me through the process of renting a unit. The grounds were clean as well as my unit.

Amber was extremely helpful and friendly! She made the rental process a breeze. The facility is clean and spacious, would definitely recommend to anyone looking for a storage unit. Check the website for online promotions too!

what are the prices on a small unit I need a 5x5

Christina was very helpful

Just wanted to say that Amber and Cristina are absolutely amazing they are so kind and understanding! The facility it’s self is always clean! I will definitely be coming back next time I move! Highly recommend to everyone!

Place is good and clean always the problem is they more than double the price after 3month

Christina is the bomb!!!!!!!!!!!!!!

Very clean facility!! Cristina is the most Sufficient and professional employee I’ve ever seen. Will be returning !

Cristina is amazing, great customer service. very clean facility

Great service. Very polite. Clean service. Thank you Christina

I definitely recommended my customer service Cristina was amazing the way she handles my request

Expensive

Michael was absolutely fabulous! Super knowledgeable

Great service - michael loy

Amazing service! Michael Loy is the best! Professional and pleasant! Facility is the cleanest every encountered, so glad we are renting here!

Michael & Cristina were very courteous.

Michael Loy was extremely helpful & made the process very easy to complete. Definitely recommend this facility.

Michael worked very quickly setting me up with a storage unit today! Great customer service!

Great staff willing to work with good customers!

Great customer experience with renting a unit. Definitely recommend this facility

Micheal Loy was incredibly helpful and courteous. A very pleasant experience getting set up here.

Prices on units go up all the time. The longer you have the unit the price goes up about every 6 months or so.

WoW, what can I say about this Public Storage. Well, it started out like there might be a problem with my reservation. Nope, Cristina the office manager is the BOMB! Not only did she take care of everything she made me feel very comfortable in understanding my contract. Something that usually is never clear when explained. The process was fast, clear, easy and very courteous. I signed up and moved in shortly afterwards! Thank you for taking such good care of me CRISTINA!!!

Great experience, great place. Thanx Cristina!

Amanda was really helpful

This was our first time needing a storage space Christina made it very painless. She even helped us with the size we needed. She was friendly very knowledgeable and professional. Location was clean and easy to access the unit was a major plus. I would definitely recommend this place to anyone needing storage.

If I could give them a 0, I would. If you set a move-out date, and move-out by that date they'll charge you for all the days that they DON'T check the unit. There's no point in setting a move-out date because they won't check, and if you can't show up in person they won't bother to verify that it's cleared out. They won't call you or check their voicemail. I called 15 times and no one answered.

very clean and a wonderful staff!

Amber defines true customer service. She was efficient, knowledgable, professional and friendly. From the moment I arrived to the moment I left, it all went smoothly. Thank you, Amber.

Anthony was super nice and helpful! Very friendly service :)

Anthony was a big help

Super clean, super well organized, well priced. Christina/Kristina (spelling?) took care of us and was professional, funny, friendly, extremely knowledgeable and helpful, and obviously dedicated to the customer as well as the company. Seriously set a new standard of storage facility operation in my book.

The place is convenient, but I have an inside room that has gone without lighting for 2 years and have to use a flashlight, Everytime I ask, it's a different excuse. Also they increse prices by 11% each year with a National Inflation Rate of 2%.

excellent service! Very customer friendly and, professional.

Anthony was great!

Came into buy some merchandize on 6/12. I had a list of things I needed and Cristina helped me by gathering all the items on my list. She made it easy for me and she even helped me carry them out to my car.

My inside unit got infested with spiders, and water got in from the roof, and my stuff was ruined. They didn't want to do anything to help me at all, until I had to threaten a lawsuit over breach of contract. I took photos, and after that, got refunded pretty quick. But, here's the other problem. The main building entrance security code? It's a default. Watch Spaceballs, you'll find the passcode in that movie. I'm dead serious. I won't say it here however, but you'll figure it out. Spiders in a climate controlled unit that's supposedly sprayed? I was actually told "Well this is Florida" in front of customers.. Yes, customers. The customer standing next to me scoffed at the comment made to me while on speaker phone. I don't know who's managing this location, but after almost 10 years of no issue, to all of a sudden within 1 year lose my property, it's disheartening to know they didn't really care at all. EDIT: I was informed via phone from a manager (I'll keep their name anonymous), that they weren't aware I was threatening lawsuit. I promised that if I didn't say it, I'd remove that part. Turns out, I did actually say it, but not to him specifically. Because I didn't say who I spoke to when threatening this, I am keeping this part of my review up, especially after last night on a phone call in front of witnesses, an agent on the phone spoke over me, refused to give me any form of written proof to what he was telling me, and declining to let me record him so I could have record of it. After this, he spoke over me, then hung up on me saying I was cussing at him. Problem here is, I never swore at him, and after he wouldn't email me anything. Unbelievable, and I had friends over. None of them were PS customers, but I can guarantee after that, they were certainly not going to ever be customers. Moral of the story to PS: Never treat customers with disrespect, especially after they have lost a lot of their property. I had to have help with the office worker to throw stuff away, so they know first hand I was forced to do so, it was ruined, I lost stuff. Never hang up on a customer, never dodge phone calls, and needing to climb corporate ladders to get one, and especially: Don't lie about a customer, especially when there's witnesses. Word of mouth travels pretty fast. (To PS, if you don't believe me there were witnesses, listen to the recording of that call, you will here someone speak up saying I wasn't cussing--proof is in the pudding.) It's a shame that after almost 10 years (8 years to be exact), it had to end this way, when I had no problems before this. I fully expected you to make right on it as I never really had much of an issue, other than my cost of a small locker unit going from $20 to over $56 in 8 years. You messed up bad, no one ever really apologized except the manager when he originally credited my account. I don't think you guys realize how lucky you were I was willing to accept a simple credit rather than go through insurance, which would have been harder on you in the long run. I was the nice guy, you were the one who shot first---when you insulted me that day in the office on the phone in front of a customer and worker. Have a good one, sincerely, a never returning customer.

I've been coming in to pay for my dads space for the last year and have never gotten greeted which such a happy and professional demeanor. Cristina is awesome and I felt like I've known her forever. She's so professional and sweet! Made my 5 min experience amazing.

Venel is my other favorite Public storage manager ...thank you for always helping me with all my boxes. ..

Marian and venel was the best customer service, will recomend this place to friends. Was amazing thank you

Great customer service and convenient location! Marian and Vanel were awesome!

Best customer service I have EVER received! Venel and Marian are the kindest and most helpful people I have ever had the pleasure to do business with. The units are clean and very safe, not to mention extremely reasonably priced! I highly recommend this Storage Facility to anyone! Thank you Venel and Marian at Public Storage!

Mariann was super nice and professional. The location was clean. Highly recommend!

Great service by Marian! Highly recommended.