Public Storage Self-Storage Units at 3145 N Alafaya Trail, Orlando, FL

They always race the prices every 3 months with our giving any information to the public

Shamar did really great on helping me rent a unit

Exelent service thank you Stephanie

Very easy and all was well organized. The key and lock were in the storage and everything was well detailed and explained. The only thing was that I couldn’t find any flatbeds, dollys or rollers to take items. Thankfully I had brought a small wagon to carry things.

Stephanie was great!

Super nice people! Helped us with a quick and easy check out! Stephanie and Carlos were really sweet and made everything easy. Very nice people.

Stephanie was amazing got us moved in and moved out very easily!!! Would recommend for your storage needs. Had no issues for the year and a half we kept our unit. Carlos and Stephanie doing work up in the office 🤙🤙

TERRIBLE SERVICE! We have applied for storage at July 5th. Moving in date is Juli 6th, today is 7th and we still can’t get acces to the unit (it locked). Time is money, I’m paying for the cargo van because my stuff is still in it (we’re from California!). The Property manager doesn‘t respond for calls, there is nobody at the facility due buisiness hours. I dont remember how many times Ive called to manager and didnt get an answer for my voicemails. My feedback is absolutely negative, I’ll not recommend Publick Storage nobody. Wait for my feedback at all platforms you know!

Went in to ask a couple questions and Josie and Carlos was the best helped me download app and get access to my accounts and answered all my questions property always clean and quiet definitely just storing with Public Storage

Great experience and easy. Stephanie was great to work with!

Stephanie has rendered excellent service for us. Always available whenever we need her! Excellent service , Steph! Keep it up! More power to you!

Stephanie was amazing, she definitely helped me out with finding a spot especially with all that’s going on in my life. Thank you public storage and a special thanks to Stephanie!!!

Stephanie was very nice and helpful

Finished quick and there was plenty of space for my stuff. Plus saved money on a holiday deal. I’m off to bootcamp and need a place to keep my stuff safe till I’m back so it seemed to all work out.

Stephanie was super helpful and nice. 10/10

Stephanie was very nice & professional!

Shouts out to my guy Shamar over there on Alafaya. Love how he carries himself, and how professional the young brother is. Give his flowers, he is a really grate worker

Stephanie was extraordinarily helpful in overcoming the deficiencies of the public storage company. She gets five stars.

Stephanie and Patricia were so sweet they helped my roommate and I set up our accounts!

Stephanie and Patricia were so nice and helpful!!!

Staff is super helpful, very attentive and easy to talk to - the customer service alone is worth choosing this location over any other option. 💯🪨⭐❗

Great storage place; too much into $. Stephanie is incredibly hot (I love her black-and-red hair, and chest), and Judy is also very hot. She made me feel at home, but it was too $ in the end.

Hola mi nombre Idalia y no es la primera vez que e rentado storage en esta location y siguo rentando porque sus precio la atencion en especial CARLOS ME ATENDIO HOY Y ME ESPLICO HASTA EL ULTIMO DETALLE HASTA ME AYUDO A BAJAR EL APP MUY ATENTO AMABLE GRACIAS CARLOS POR TU SERVICIO LOS RECOMIENDO AL100 % Hello, my name is Idalia and it is not the first time that I have rented storage in this location and I continue to rent it because of the price, the special attention CARLOS HELPED ME TODAY AND EXPLAINED TO ME TO THE LAST DETAIL AND HE HELPED ME DOWNLOAD THE APP VERY ATENTIVE KIND THANK YOU CARLOS FOR YOUR SERVICE I RECOMMEND THEM 100%

We had an amazing and easy experience with Stephanie at 3145 N Alafaya Trail, highly recommended!

We needed a storage unit quickly and only for a few months. Shamar helped us secure the unit, showed us around and made the whole process so simple! It was great to receive such friendly, outstanding customer service!

Thanks Stephanie. I had a great Experience I appreciation everything..

What an absolute nightmare to try and get a straight answer from this business. I drove from 3 hours away specifically to speak with an actual person there. Their listed business hours said they were open but the office was locked. I called the number on the door but ended up talking to a rep who was snarky and unprofessional when I asked how to reach the facility manager to get a quote in-person. She said they could email me quote but only after I provided all of my personal info. I asked her to email and text me the quote - received a text link but never received an email quote as promised. In the meantime, nearly an hour later, I received a call from a facility manager of a different nearby location, not the facility manager from which I’d requested a call. By then, I was already back on the road for my 3-hour trip home. Then later, upon returning home, I found that there was an online discount price that was much lower than the monthly cost quoted over the phone but, again, it would not allow me to see a price without entering my personal info, including my driver’s license. Since I did not want to provide this info simply to get a quote, I tried calling again and was connected to a customer service representative who was either dishonest or clueless. At first she told me she could provide me with a quote for the total cost that I’d pay for a specific date range but then provided me with an estimate that was lower than the monthly rates and fees she’d detailed earlier. I asked if that total included taxes and she said yes. When I pointed out the total didn’t make sense because it was lower than the fees she’d detailed out on a monthly basis, she then said it was just an estimate and didn’t include taxes. I asked if she could email me the quote in writing and she said no because the monthly rates could change at any time with 30 days notice. I asked to speak with a supervisor and was told that none were available and I’d have to call back tomorrow to speak with one. I asked if they could instead leave a message to have a supervisor reach out to me and was told that wasn’t possible either. In summary, I spoke with four representatives and NONE were able to provide a simple quote for the cost to rent a storage unit for 4 months. I’d originally been prepared to pay in full for the reservation when arriving at the location earlier today but now have serious doubts as to the honesty, integrity and customer service of this company. Based on my experience it’s hard to understand why anyone would give them more than 1 star for anything.

Thank you Stephanie for helping me at the storage. You are amazing ❤️. You are very courteous and you took the time to make sure I was ok. Keep up the great work.

Stephanie was awesome and super helpful

Shamar was amazing, he made sure I got the best location , I really liked the service

Stephanie was so helpful! Beyond thankful for how easy she made the process and handling extremely simple.

The property manager, Stephanie is very helpful! Thanks Stephanie!

Great service! Thank you Stephanie

Stephanie was amazing. Very knowledgeable and helpful towards all my questions

Came to see unit today Christine and Shamar helped me very informative and helped with an issue at a different location thanks for all your help

Great service Stephanie was great help

Stephanie Elham and Marley were very professional very helpful

Stephanie did a great and quick job moving me in! Thanks you!

Veronica was very helpful and friendly. I love meeting fun people and she was so helpful.

Stephanie was great. Really helpful and insightful.

Great customer service! Thanks to Teri at front desk. Made my first visit and getting my storage unit a breeze.