You was very helpful Ms Rita I appreciate you
Thank you Ms Rita you was Awesome
Terrible customer service, the red-haired person makes a bad face. There are many rats, I don't recommend storing them there
Shela was very underatanding and I thank her for all your help!.
Alquile hace 1 mes y estoy buscando otro donde irme por que las ratas se me comieron unas lonas y otras cosas, el sitio esta infestado de ratas llevo casi 400 en pérdidas
Thank you Ms Rita you was very helpful
Shela was awesome & deserves a raise her customer service was excellent
Alert alert Rat infestation, do not do not rent this storage if you do not want your stuff to be damaged. I rented this storage unit for 4 month . All my stuff got damaged they have very bad Rat infestation I have urine and fears all over my stuff and everything got chewed up by the Rats . I have videos and pictures of my stuff plus videos of the storage with rat feeds and urine on the floor. They also forged my name on a cheap insurance that only pays you 250.00 . My damage was over 5,000. 00 and they refuse to pay my stuff .
Ms.Rita gave me great customer service.
Ms Rita was very helpful thank you keep smiling
Excellent installations, all can be made by website and app.
I really appreciate the convenience of moving from a smaller to larger space.
Disgusting!!! The storage units are infested with roaches, rats, and who knows what else. But when I say infested I mean floating in the grossest things you can imagine. I stored there for 1 month and a half, and a week later I'm still cleaning rat turds, roaches, and droppings of who knows what animals. Do not store your items there even if they give you a free month. It's a trap.
Sheila Provided GREAT Help & Customer Service! She Goes the Extra Mile in Helping Customers.. She Certainly Deserves a RAISE! In Addition the Place is Very Convenient, if You Live Close By.. If You Ever Need Help With Your Services, Ask to Speak to Sheila When Phoning in! HIGHLY Recommended!!
Todo bien y ordenado se recomienda
I honestly didn’t have anywhere else to put my belongings and this was the only available place! I knew I wasn’t coming back to get my things after the smell of the storage hit my nose! I knew it was over with!
I was planning to write a detailed review, but I strongly advise against it. We experienced a severe roach infestation that caused damage to all of our belongings. Regardless of being an outside facility, it is imperative for the management to uphold property maintenance and ensure effective pest control. Residents are paying substantial amounts of money and should not have to endure such detrimental experiences.
Shela was so awesome to my aunt today and was very helpful .
Shela was very helpful and phenomenal, I would definitely this location . She really went above and beyond. Thank you 🙏🏾.
I helped someone move from there 3 weeks ago and the unit was completely destroyed by Rats and Roaches and water damage, They even charged her for an empty unit after the Fact that she told them the move out date and was dealing with the manager about the losses they Incurred shit show place..They even have people living in the units, clothing all hanging out on the floor… not sure who is putting all these positive reviews.. but good lord.. find a more respectable place.
Well I have to say my experience has been nothing but full of heartache and loss. As single parent I went through financial hardship and had to move in with my parents. I rented a unit here with all my furniture, personal belongings and my childrens belongings. Payed 367 dollars a month for 1 year and half. Last month I was able to afford my own place again. When I went to pick up my things all my things were garbage. I lost everything to RAT infestation and water damage. Imagine losing prices less things like your children’s baby albums and etc. to this day property management has not called me. I of course did claim. I spoke to representative who claimed they would refund me my last 2 months late fee. Never happened. Gave them my move out date for them to charge me 367 for sept. So as if I haven’t went through enough living in empty apt and dealing this what they do. Not to mention when I called about the rent for sept I was told that doesn’t matter. This place has done nothing but continue to cause hurt tears for my family and disregard us as if we are nothing. I hope no one EVER goes through what my family is going through. What was supposed to be happy time has become so disappointing. This is just small peek of damages
Thank you Rita for coming to my space and helping me out with my issue
Ms Rita you are awesome great customer service
You was very awesome thank you for getting me in the right storage Rita you rock
Thank you Miss Rita. Helped me with my new storage unit. Definitely recommend!
The manager was so friendly and help me very well ! JORDAN
Ms Rita was very helpful at west oak ridge today thank you alot great job
Thank you for helping me today at west Rita
Thank you Ms Rita you went above and beyond
Thank you Ms Rita for helping me today you where awesome
Pleasure doing business with MissShela
Have a great day Mr.Gregory.
Rita was Amazing thank you will recommend to family and friends
Ms.Sheila was an great employee and very helpful and nice and she made my day she put a smile on my face
Miss Sheila is such a kind heart Willing to help and assist me with my needs today
Thank you Rita for helping me out today
Shela and Rita are AWESOME. THNKX!
Rita she's very helpful she explain everything to me detail to detail she's really patient with me . Best customer service.
Rita was super amazinggggg thank you for all your help in finding a right storage for me.
Listen when I tell y'all I've never ran into someone so real Ms Rita is was so patient and she listened to me I'm going through so much she had my mind at ease and I've changed my reservation so many time's and she got me in a space that was just right for my belongings Ms Rita is great I'm gonna have to bring her lunch one day
Thank you for your help Rita
Thank you Shela and Rita. Great Customer Service
Meet Ms Rita today at 45st and she was very helpful thank you
Thank you Ms Rita for always helping me
Came in to ask questions and Rita was very knowledgeable and helpful
Ms Rita was helpful and Awesome
Thank you Rita for your time and smile for helping me
Thank you Rita younwhere great
Rita was awesome she’s always awesome very pleasant. Very professional and courteous every time I visit.
Thank you Rita you was Amazing you have awesome customer service you Rock
Thank you Ms Rita you was patent and understanding great customer service
Rita have good customer service I always come monthly and pay my bill I look for her if she not here I will go to 45th st and I love talking with her thank you
Jahaira and Rita gave me the best customer service experience I've ever had
Ms Rita was very helpful thank you
Very nice Shela Thank you.
This are the best customer service people,I meet in a long time. Mrs shela,an Mr dion
Thank you Shela for you help and understanding with my payment today
Good unit Great price. Very happy with the service from Sheila. Thank you
Thank you Rita for all your help today you were fantastic !
Thank you Ms Rita you was very understanding and helpful
Ms Rita is Awesome and very knowledgeable I like rent at this location 😄 will recommend to friends
Thank you Ms Rita for providing me the right size right fit you had great customer service
Thank you Ms Rita you was very helpful and knowledgeable
Ms Rita gave great customer service thank you
Sheila nice helpful and friendly. Thank you.
Miss Sheila is Always helpful. Highly recommend location
Thank You ladys Rita and Shela Was Excllent
Sheila was very helpful this morning and WITH very good customer service.. PLEASE KEEP PEOPLE LIKE HER AROUND!!!!
Ms Rita was very helpful thank you for your service
Sheila was so sweet and accommodating! Thank you for your hospitality.
Sheila was awesome and was super helpful!!!
Dion and Rita assisted me.. I didn’t end up getting the unit but they were very informative on other options
Came in today to make payment and Ms Rita was very helpful thank you
Came in office to do a transfer from a smaller unit to a bigger unit do to I did a e rental and ms Rita help me out thank you for being patient and kind will recommend to family and friends
Update my review due to I am a customer now and Shela and Rita are very nice thank you for the service
Ms Rita was great thank youn
Rita and Sheila provide great and awesome services.
I am very dissatisfied with this company and this property at the moment because you know I rented my storage place back in December okay the standard rate was 149 I got it at a discount price for a period of 3 months okay now after that 3 months now instead of going up to the standard rate $149 they want to go up to $180 which is not the standard rate and then when I talk to the property management and people at this property they say well the standard rate for this unit is almost $300 and I'm like no it's not the standard rate is $149 cuz it's here on my paperwork so they're trying to go up on me now every 3 months until they hit the $300 mark and say that's the standard rate instead of going what by what's on my paperwork and what everything boiled down to the the standard rate is 149 I don't know where they get an extra $160 on top $149 of that at but that's not happening so needless to say this goes in effect in April needless to say this organization public storage and this property of public storage will be losing my business currently for the rest of my life they will no longer have my business
Jahaira & Sheila helped me with a transfer.
Rita was very professional and understanding. She made my experience stress-free and guided me through the entire process. Will definitely recommend!
Patient Knowledgeable Kind and Caring We Love Public Storage because of The Ray Of Sunshine That We've Named Miss Shela
Msis Shela has caring and kind heart. Very understanding and will help by any means. 5*Service HIGHLY RECCOMEND OBT and HOLDEN Public Storage Wonder Customer Service Clean Facility.
This location is where it's at I had the best experience renting a unit Ms.Shela knew her stuff man professional and knowledgeable was set up and done in like 15 minutes 🙌 we love it over here
Loving this location… I was helped by Shela and may I say A1 customer service she was knowledgeable gave me exactly the unit I would need just by telling her what I had. Patient and professional…..
Rita was awesome with her service. Thank you so much Rita!!
I love Ms. Rita she is always on point with her information. Ms. Rita will go above and beyond to try and fix an issue should they arrive. I will continue to recommend family and friends to you. Thank you Ms Rita for all that you do for your customers.
Ms Rita was very helpful and polite thank you
Ms Rita help us out we thank you so much
Mrs.Rita I love her she is so sweet and caring Mrs.Rita and I just absolutely love her she is a great person
Thank you Ms Rita you was very patient and understanding you were Awesome
Very talented and kind person I meet today by taking my belongings to the storage. Thank you Shela
Excellent Customer Series Evertime. Thank You Shela
Easy access to unit. The manager Shela gave us excellent customer service. I would definitely recommend this location for future rentals!
Rita was a great help told at 45st thank you
She's awesome out of no where she came as I was organizing and asked how's the space working and when I mentioned to her the leaves in the space without hesitation she cleaned the leaves out Thank you Miss Sheila.
Rented a storage unit the end of Sept 2023 - Dec 2023, during that time my things were eaten by RATS...clothes as well as my furtinure...this place is obviously infested...it really do not disturb the 1 star....but one good part, the customer service person was very friendly on the room in day.
Shela was very nice and very helpful easy fast paste awser all of my question show mw how to lock it love it
It's always a pleasure doing business at Public Storage located @4729 S Orange Blossom Trail. Shela is amazing
Shela showed compassion for my situation. I got a great unit with an awesome price.
Rita and Shela have great customer service they greet me with a smile
Rita and Sheila are Awesome they give great customer service they have great energy
I’m renting from this facility and the customer service Ms. Sheila and Ms. Rita have shown is amazing! They answered my NUMEROUS questions, were very patient and courteous. I wish ALL places had this caliber of customer service that these wonderful women possess. I HIGHLY recommend this facility!
Ms Rita thank you for your help
Thank you Ms Rita for helping me out I'm a returning customer do to the great customer service here
Shela was
The best
I’ll make sure to come back again when I need it…
Thank you Ms Rita for helping us and making it great to keep us as a customer you was Awesome
Thank you? Rita you was Awesome
I was told that if I wanted to come into the office I could. I went there twice to try to see the size of the storage in person but nobody was there. I called the number on the door and was told that no one was available for me to see what my reserved storage looked like before purchasing. I wanted a 10x10 but since it didn't have climate control I got the 5x15 since the 10x15 was going to be waaaaay to big. The 5x15 did fit most of my stuff but I ended up having to decide to toss out my mattresses since it couldn't fit. If I had to get the 10x15, I would've gotten it. Just wish I had a choice before having to toss my bed away.
Thank you for all you help me with today Ms Rita you are Awesome
Rita was amazing she helped me out quick and had me in and out quick thanks to Rita
Jahaira offered an excelent service
Thank you ms rita for your help today
She'll is always a big help
Thanks again for your help today Miss Shela
Came in today to Rent a space and Ms Rita was very knowledgeable and help me through Ms Rita is Awesome thank you will recommend to family and friends
Prices are a bit high for space to store but for short term it's okay!
Had a great experience storing my things here. Shela the property manager is kind and helpful and I knew once I met her that my items were in good hands. She was very communicative throughout my rental. I only deducted one star because my unit had a hole in the roof so I experienced water damage to some of my items, which is out of her control.
Traveled from out of state asked for 10am meeting, went perfect
Shela is very professional and she's patient, taking time to help with courtesy.
Thanks for your help Miss Rita and awesome customer service Shela
Stop by for information about a unit and Ms Rita was very educated about her job and I rented the space thank you Ms Rita if anyone needs a storage stop by and visit
Horrible experience. I rented today a 10x15 unit, with truck full of stuff around 3pm. When I arrived to my unit there was a decomposing rat in the middle of the unit and back lock was busted. I spent 2 hrs on the phone talked to 9 people and I was not able to be moved to another unit. I ended up renting with another company and getting a refund. No regards that we drove 45 minutes to this place and I had a truck fullof stuff. Will never rent from Public storage. I will try to upload photos and video.
Ms. Rita is so nice and helpful she really made my day! Thank you 😊
Rita, was very helpful. She was respectful and kind. Come and make sure you ask for her when you come to rent out a unit.
Thank u Shela for ur help today
It has been a really unfortunate weekend for me, so much poor news, and Rita was finally my ray of sunshine in a gloomy weekend! I really appreciate her professionalism and sunny disposition made me feel much better!!!!
Sheila offerred friendly , professional , knowledge.
Great experience, will recommend others !
Thank you Ms Rita and Ms Sheila great customer service
My storage renting process was really smooth, RITA helped me with everything and she was very patient.
Rita,went above and beyond to assist me with my reservation. She also provided excellent customer service.
Thank you Ms Rita for helping me
Miss Rita had great service, very professional. I always return if there a people like her there.
Thank you Shela. I will really recommend your Público Storage Facility. 😇🙏🏻
Thank you Shela for assisting me with my Storage Rental. You were very helpful and very courteous. God bless you and Public Storage too.
Very experienced and courteous staff (Ms Rita). She is an asset to your company.
Rita and Shela are amazing and so helpful! I had so much trouble before I went in and they solved all my issues so easily, def recommend them helping you!!
Ms Rita provided me with some valuable information for me to come back thank you
Back again with My Girl Miss Shela and Miss Rita both where helpful today.
Excelente service. Thanks Shela for your time and knowlege.
Excellent service and thanks Shela for you knowledge and service.
Excellent service and excellent employee. Shela is an excellent employee. Thanks.
Always a pleasure working with Sheila
Shela was terrific, and went above and beyond in customer service... Thank you.
A quick tour of your stmsorage is not a bad thing. Ms Soeurette is a plus Thanks you and Ms Seretha.
Thank you Ms Rita for renting me the space you was very knowledgeable about the property and space you was wonderful
Shela is a wonderful and helpful worker
Thank you for helping me MS.Rita and Ms Shela y'all are great
The staff on today was awesome shout out to Sheila, and Rita thank you ladies!
Rita and Shela were very helpful in getting me into the right space I needed. Good customer service convient pricing. Make sure you come to the one off Holden you will be satisfied . Thanks again.
Ms Rita did a great job had a amazing experience today rent my space thank you
Not allowed to use trash bins on campus. I dnt understand 😒
Rita thank you for helping with with my rental
Ms Rita and Ms Shela are wonderful thank you ladies
Rita was Amazing. Very organized, friendly, efficient and her big smile is contagious.
Ms Rita you where Awesome
Thank you ms Rita great customer service
Lady at front desk was very nice
Jahaira and Jordan were amazing!! Definitely super proactive and aware of their location and operations. Super helpful and excellent customer service!!!
Shela is very knowledgeable and considerate. It’s not just a job to her she really make sure that her customers are satisfied and happy.
Thank you Shela you was great
Jaguars and Shela are amazing great people.
Thank You Ms Rita for helping me out in the office today you was great
Thank you Ms Rita for helping me with rent a storage today awesome job
My experience with Jordan at the storage was great
Very clean and up-kept property . The ladies in the office are always wonderful . Shela and Rita . Good job
Beware of a unit that has damage to it in the back, towards the middle of the site. It has a leak and will damage belongings during storms.
Toni & Megan are always helpful when I stop by
Thank you Shela for being patient and understanding
Ms Rita did a good job helping me with my unit today she did a wonderful job explaining me the process with my unit
Ms Rita was very very very helpful thank you
Rita Was so nice in helpful will recommend anyone here for service.
Sheila gave us great customer service and we look to refer other people to come to them
Ms Rita was great thank you
Thank you Ms Rita for your help
Great customer service.I would recommend Public Storage to anybody.
Upon entering the property Ms. Rita and Ms. Shela were very helpful, funny and welcoming.
Awesome!!! Very professional
Rita was very helpful today, provided great pricing and gave me a good deal while helping me to my accommodation.
Always a pleasure here with Miss Shela
Jordan and Sheila at public storage are FREAKING AWESOME they really know what CUSTOMER SERVICE IS AND STANDS FOR IPL GIVE THEM 1000 stars if I could😘
Jordan was soooooooo Amazing!!!!
As a first time customer, he really made my family and I felt comfortable with the whole process!!!! Wow!!!! Great customer service like this really needs to be recognized and recommended!!!! I hope he’s promoted very soon!!!
Happy storing/moving everyone!
Absolute wonderful customer service
Nobody should ever come to this storage the customer service is So bad the whole staff has attitudes and please don't get any insurance from this place because my stuff got damaged from the rain all of my belongings we're wet and when I called to get the claim nobody answered the phone for 3 weeks straight so I bet it's not a legit number till this day nobody has called about my claim after reaching out to everyone about it so please don't go to this location
The best service I’ve ever seen by Jordan
Jordan was really helpful and sweet, our spanish is kinda bad but he tried to understand us, completely recommended
Just had a super amazing experience with Toni and Kaylee over on s OBT. THEY DID EVERYTHING TO MAKE SURE I WAS WELL TAKEN CARE OF. was provided so much information to make the best decision for my needs.
I would recommend this public storage to anyone in the area.
Thank you.
Jordan was very very much helpful
Toni was extremely helpful as it has been a couple years since we last came to our storage unit. She did great assisting us with all our questions and we greatly appreciate her customer service.
Was worried I wouldn't be able to find a place that would be flexible to work with my situation. Jordan and Kaylee at Public storage alleviated me of all those worries and truly went above and beyond to earn this five-star rating. Public storage definitely earns their top spot on Google for the area! Thanks so much!!!
Los Ratones acaban con todo y ellos no hacen nada
Sheila was very patient over the phone and knew exactly how to help me in my situation.
Ms.Sheila was very helpful and friendly and professional
Kaylee was a doll , so sweet and very eager to meet my storing needs!
Great service and very helpfull stall!!!
Shela took her time to help me with a unit.
Sheila was very knowledgeable and helpful and helped me do everything that I needed to do it was very kind and I thank her and you guys
Shela best employee of the year very helpful and very generous 5 rate
Shela was awesome. She went above and beyond to help my boyfriend and I out.
Great place to get your storage, it’s safe, clean one of the supervisor I already met name Shela, she is wonderful,kind, helpful e.c.t.
Ms.Rita was very awesome i came in very emotional did not know what to do and Ms Rita did a great job hrlping me talking with me she have great customer service skills i let feeling better know that she losten to me and talk to me thank you so much Ms Rita Awrsome Job
Rita Washington awesome Thanks u
Sheila is so sweet but downright rude AF.
Rita is amazing! She walked us through the entire unit and was very informative! Highly recommend!
Sheila was very professional and knowledgeable of all aspects of the business. She went above and beyond to help us make the right decision
Rita was very helpful and nice thank you for your time
Rita was Awesome Thank you a lot will recommend to family and friends
Rita gave me great customer Service. She was so helpful when I came to view the units available and I am so great she is an employee here. You company needs note people like Rita.
I have won 3 storage Auctions at this facility. Shela has been there every time. Always outstanding service! Thanks Shela!!
The service was great I appreciate ms Shela for helping me she made this very understandable and smooth for me so thank you very very much to her and thanks to public storage!
Rita she excellent customer service agent u should make her a supervisor
I was working with J.moving long time ago. Shela is nice
This is for Rita for her excellent customer service today!!!
I have a good customer service from the public storage from the south orannge blosson trail thank you very much Rita for your excentle service
Pésimo servicio en su totalidad la persona que me atendió fue grosera conmigo , me hacía malas caras , me cerró la puerta en la cara , no dejo que mis acompañantes me ayudaran en inglés , me hizo firmar cosas que yo ni entendía porque no me daba tiempo , horrible experiencia y el lugar pésimo en malas condiciones
Rita was awesome and very knowledgeable. She made my move into the storage quick simple and fast. Thank you Rita!
I had an amazing experience at public storage thank you Shela
I'd highly recommend this location. Shela is a very understanding and wonderful person
Her customer service is above and beyond. Thanks For Everything!
My visit today was an easy and smooth transaction as Rita was very knowledgeable courteous diligent with the information provided. She has once again made my move-in a breeze here with Public Storage and I appreciate her greatly for all that she does.
Thank you Deposit 😊
Rita was AWESOME! She helped me with no hesitation and it was easy to find my unit😊
Ms. Rita was very professional and provided excellent customer service! I will recommend future clients due to her service!
Rite, I thank her for her services, was very polite
Rita and Sheila was awesome definitely recommend this public storage super nice people !!!
Thank you so much for you guys help. Rita was such a help she need a promotion. Lol thank you so much Ms. Rita
Ms She'll very nice person
Thank you Ms. Rita you was awesome
Rita was so helpful, patient and informative!!!
She did a great job helping me!!
Ms rita so helpful and caring answer all
My question and help me I stand my lease thanks again me Rita
Shela helped and provided good service