Public Storage Self-Storage Units at 4100 John Young Parkway, Orlando, FL

Great lady princess

Princess the manager was outstanding! She helped me find the right size storage for my needs and listened to my concerns. I’m very pleased with my service. Her customer service is excellent and very easy to communicate with.

Hello, I just wanted to let everyone no this is the storage. Thank you Princess for being so kind and nice.

Immaculate service princess the manager was very professional, helpful and informative.

11/5/24 SO the GA of this location seen my post and called to say she is sorry, and that she was gonna waive my balance so it doesn't hit my credit🤣🤣🤣🤣👏👏👏🤣🤣🤣 WOW WOW I lost my whole home in there and not even a dallor general gift card to even replace my rags I lost.... PEOPLE GET STORAGE PODS OR JUS SELL YOUR STUFF I was paying over $300 a month and they waived one bill🤣🤣🤣 thank yall 11/4/24 Wish I could rate this place with a negative 0 I lost MY WHOLE LIFE IN THIS PLACE 3brd home Now I have nothing PLEASE DONT USE THEM I just brought a new home and now have nothing not even bath rags or towels They are infested with RATS!!!! AND ROACHES!!!! ate thru everything Wish I could upload photos to show

Manager princess is very nice. Thank you

Manager princess is very nice and never mind helping customers. I got the ps app now it's easier for me

I’ve had the pleasure of meeting Princess again at another location she is still very helpful and genuine

Princess is very knowledgeable of the company rules but is also very nice .

I’m In The Process Of Moving & Ms. Princess Was Very Nice And Fast Paced ! She Informed Me On Helpful Tips, I Can Say Customer Service Is Great .

I want to take a moment to personally thank Carlos. I truly appreciate his excellent customer service and professionalism.

Mrs.Cherie explained the charges questioned perfectly and calmed my husband down. Thank you Mrs. Cherie! The Calloways

Good experience with chere . And also offered water 🦾

I have done business with many storage facilities, none have been as pleasant as when I get the pleasure of being helped by Chere. She truly is the model for how anyone should represent a business. Extremely knowledgeable, engaged and just an overall pleasure to be around. Thanks again Chere!

Unable to reach the actual location or get any assistance after purchasing.

Im very greatful for Rene.! He explain everything to me very clear.! Super helpful.!

Ms Chere is very amazing and helpful. She definitely cares about the property and the customers.

Chere has given excellent service she has gone beyond her call of duty and I have never received this kind of service in the last 7 years I have been here with public storage and it would be great for her to train others to give the excellent customer service she provides each customer no matter what public storage they put her at I first met her at 8255 Silver Star road years ago

I was very pleased, Cheré was very professional and helpful.

Really good costumer service!!

Great service karla

Very good

Sam was quite helpful and accommodating. Pleasant demeanor and helped me right before they closed.

Elham was absolutely pleasant to be around. Her professionalism and knowledge helped us secure a storage unit fast and easy. Highly recommended for anyone looking for a same day storage.

Sam is still extremely helpful

Very helpful, very pleasant

I've been a customer at this storage facility for three years, and the manager Sam has been exceptional. His attention to detail, friendly attitude, and quick problem-solving have made a significant difference. I highly recommend this facility due to the outstanding leadership of the manager.

This is the unit they tried to rent me!!!! I even called the district manager and I was told storage is for you to take boxes in and out. Not about looks. I couldn’t even believe a manager would say that. They also have huge RATS walking around the property. They aren’t even afraid of humans and are bigger than cats. I was told “we have pest control come every week”

Great service, attended to detailed personal.

I was wondering how I was going to make my little funds work to continue my packing to move and was on a hunt for the cheapest wardrobe boxes I could find and I drove up on this public storage location and something said Kenyata stop here and Ms.Racheal blessed me and said the short wardrobes was actually on sale ...I almost fainted when I ended up spending the total of 1 for 4 plus my tape ...My God is awesome!!!

Sam was awesome! Had some back and forth but he was quick, efficient and friendly 😁

Literally the absolute worst place you could ever go. My stuff was infested with thousands of ants and spiders and they did nothing about it and when I moved out they charged me $60 because I left a mirror and stool that was so infested I couldn’t move it and forced me to still pay it. Horrible customer service and it was dirty and gross.

Easy to rent, great customer service, management was so kind

Sam is the master of customer service he is very friendly thoughtful and knowledgeable every transaction is smooth and easy! He is the best. Thank you he is well deserving of a raise 😊

Simply the best storage rental experience. I’ve only ever had to rent storage twice in my life so far but this was the best one overall. I had to rent a storage unit because my move-in date for my new apartment got extended. But thankfully they had a unit that was actually pretty close to the gate which made things even easier for me so that I can be in and out. Plus it was very close to where I was moving to. Thank you so much Sam for all of your help and for being so awesome! If I ever need a storage unit again, I will be coming here. And if anyone needs one, make sure you talk to Sam, he will take care of you!! This unit was easy to access, secure, and indefinitely Made my entire process much easier. If I could give 10 stars I would. Thank you again, Sam for everything! Excellent customer service, communication and knowledgeable about everything I had a question on.

Great customer service, Sam was very knowledgeable and helpful through out the entire process. Thank you very much

Agent was friendly and made process easy.

Carl was awesome!!! Love this place.

Property was very clean & the service is amazing!! The staff here is phenomenal especially Liz and Maria! Strongly recommended

Super quick and helpful. Thanks your awesome!

Sam is the best person on the location. Always helpful, kind and very profesional. Very reliable. But locations management is little slow, i requested to fix lightning in our units, Its been like 6 month since my request and nothing have happened.

Sam was extremely helpful

The desk person, Sam, was so awesome, he answered all my questions and helped me immensely. He is definitely a positive asset to Public Storage. On a scale from 1-10, I would give him a 20.

There's staff are sure what they do. I left my storage for a minute because I dont find the lock and when I came back my storage was save and lock by them. That's demonstrate the engagement for the business as wellfare for their customer. Very respectful and patient with me that I dont find the reservation he provide me everything I recomended. Excellent oriented customer service.

Sam was very helpful , works hard to assist costumers and very well trained on companies policies and knowledge

Signing up was super easy, very knowledgeable, clean environment and overall amazing staff. So happy I became a customer. Will definitely be referring friends and family

I Enjoyed Here Sam Helped Me With My Reservation. Sam Will Get You Right When U Come ❤️

Sam, has a great spirit. I had an issue and he was a MAJOR help to me. Also, He was very kind and patient with me. I am truly satisfied with his service. This guy is a big deal for the Company.

Sam corrected someone else’s mistakes on our unit I want to leave a great review for him he deserves it and stayed after his shift to help

This was an amazing place to experience when you are not familiar with storage units . This lady made my day Thursday. Her name is Sommajai never heard of this name , but she is one heck of a lady. Mr.Ambridge will never forget this day. Thank you kindly

Made finding the best size unit for my needs. No hassle over transfers and very friendly staff!

I was in a deep panic mode when employee Sam help my situation i am very much appreciate his help God bless this man

Sam was awesome! He was very helpful and understanding. Much thanks!

Just rented here today and Sam was super helpful! Nice storage units!

I've been too many storage unit and this is by far the best. Sam is a pleasure to work with and strikes exactly the right balance of making sure the rules are followed with not being overbearing and annoying about it. The clientele are fairly nice and it's a good environment I would recommend this without hesitation to anyone.

Sam is very friendly and knowledgeable. Thanks for your help.

Kathy gave me excellent service, good price, took her time to show me the available storages before renting and overall treated me with kindness and respect.

Amazing customer service that goes above and beyond especially Kathleen and Sam

Kathleen is excellent and good customer service

Ricky was very helpful during my visit. He was patient and didn't mind answering my questions.

Appreciated the staff and service. Great people in the office today. Happy New Year!

Very nice District Manager

Connell Was awesome

Thank you so much Sam for helping me and walking thru the step to get a storage. I will definitely recommend people to this location. 👍🏾👍🏾👍🏾👍🏾🏆🏆

very friendly people at the front desk

They had my car towed without notifying me, and my car was almost auctioned off without my knowledge. I rented a parking space here in August/September 2022. I accidentally parked my car in the wrong spot - my error, but, also due to the fact that no employees were in the office to help me on a Tuesday afternoon. My name, email, car make/model, and license plate info were in the online system that I used to check in. Instead of locating the owner of the vehicle, they had my car towed without notifying me. The only reason I found out my car was in the tow yard, was the Lien the tow company sent me along with the bill for the tow/tow lot fees. The cost I had to pay to release my car from the lot was $1180. The cost of renting the parking spot was $75/month. Does the Public Storage computer system really not have a way to check a license plate before towing a car? I’m lucky my car wasn’t auctioned off without my knowledge. I’m a graduate student at UCF and had to use my student loan money to get my car out of the tow lot. If Public Storage had contacted me even once before towing my car I would have apologized and had my car moved. Instead, I have had a series of very unprofessional, rude, and antagonistic phone calls from the district manager Rachel who has treated me like I am an absolute idiot. I have spoken with the Public Storage corporate HQ several times and they just keep forwarding my complaint back to Rachel who calls me with the absolute worst attitude and treats me like I’m incredibly dumb. I made a simple mistake and honestly I would have assumed Public Storage would have bothered to call someone before having their car towed. Incredibly disappointed by this experience. The $75/month parking spot I rented was the most affordable option I could find and I ended up paying $1180 in unnecessary tow fees. Horrible.

His doing excellent job please keep him for me

Excellent Service was given by the property manager Sam. helped us out very quickly and smooth! thank you Sam And public Storage.

Rachel at the front desk was excellent and service was to the t five stars

Sam the manager was amazing. Very helpful and quick! Would definitely recommend using this facility.

Awesome service, the young lady was very nice!

Sam was very friendly and professional. Took care of my needs quickly

Sam was a great help! I came in, viewed and secured my rental space within 10 mins and customer service was SPECTACULAR!!!! Thanks Sam😉

Latisha was really helpful and great customer service

Latisha have a great customer service

Latisha great customer service

Latisha have a great customer service

Thanks Latisha for helping me with the app

Latisha was perfect

Latisha was helping and understanding person. She was helpful with her customer service, and even during her lunch she still helped customers out.

Latisha have great customer service

Latisha helped me out today, called me and help me get set up with the app and gate access

I had great customer service from rep name connell very nice guy answered all my questions he was very patient and polite glad I’m doing business at this location.

Latisha great customer service

Latisha was wonderful helping me with my storage needs

Latisha was a great help this morning wonderful experience

Latisha has a wonderful customer service

Thank you Judy last minute she got me into my space plus cleaned it spotless I’m happy great customer service too very smart young lady

Latisha was awesome told , and good at customer service

Latisha have great customer service

Latisha was very helpful

Akilah is awesome! So nice and helpful. Thank you!

Akilah is the best !

Latisha was very helpful great customer service

senitra was a great help Thank you

Great location, great staff, great price. Clean, secure gate. Staff solve problems quickly and professionally. Insurance available.

Great customer service latisha

Latisha service was wonderful and outstanding

Rent at your own risk.

Sorry, I just went back to get her name and the new employee’s name was Judy

I’ve been storing here for 2 years, there’s a new employee and her attitude is wonderful!

Well managed location

Able to access gate code vis phone to open up gate.

Jannie went over and beyond to help find the perfect storage space for my specific needs! She’s so friendly, professional and all around awesome! She was very thorough with all the information in the process of getting a storage unit went by smoothly! Great experience 💕🔥🥰

I would like to express my gratitude for one of your employees. Her name is Jannie and she helped me yesterday when trying to find a storage unit since I just relocated. Please let it be known to that JANNIE is a magnificent asset to your company Sincerely, Blanca Zapater

Excellence in customer service received from Jannie yesterday at Public Storage ! This was the 3rd storage property we had visited during the day and definitely the best value in town. She took her time in explaining us our options and provided us with wonderful , professional service. I would definitely recommend Jannie to my family and friends.