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Public Storage Self-Storage Units at 10053 Lake Underhill Rd, Orlando, FL
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
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5'x10'Online only price$ 76/moSmall 5'x10'- Outside unit
- Drive-up access
$ 76/mo $101Best Price Label1 unit left! -
5'x7'Online only price$ 79/moSmall 5'x7'- Outside unit
$ 79/mo $105Best Price Label1 unit left! -
8'x10'Online only price$ 96/mo
Medium 8'x10'- Outside unit
$ 96/mo $128Best Price Label
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5'x10'Online only price$ 96/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 96/mo $128Best Price Label1 unit left! -
8'x10'Online only price$ 108/moMedium 8'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 108/mo $144Best Price Label1 unit left! -
10'x15'Online only price$ 167/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 167/mo $222Best Price Label
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10'x15'Online only price$ 187/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 187/mo $250Best Price Label1 unit left! -
15'x15'Online only price$ 287/moLarge 15'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 287/mo $383Best Price Label1 unit left! -
10'x30'Online only price$ 306/moLarge 10'x30'- Climate Controlled
- Inside unit
- 1st Floor
$ 306/mo $407Best Price Label1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Orlando
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
East Orlando Storage Units Near Central Florida GreeneWay
This Orlando Public Storage is the perfect place to find a wide variety of self storage options on the east side of town, near S.R. 408 and S.R. 417.
Sitting on the northeast corner of Lake Underhill Road and Dean Road, this facility offers indoor storage units and outdoor storage units, as well as climate controlled storage units for an added layer of comfort for personal belongings.
There are also storage lockers for small loads, as well as rental parking spaces for vehicle storage, boat storage or RV storage.
Growing families living near Cypress Springs Elementary School can always use a bit of extra space. Grab a 5x10 storage unit to declutter a messy garage or a 10x20 storage unit to unload everything from multiple bedrooms, guest rooms, a home office or even large kitchen appliances ahead of a big move or remodel.
Local businesses sitting off of Curry Ford Road can use a 10x10 storage unit as some extra office space, the perfect place to store filing cabinets, extra inventory, supplies and office furniture.
Need moving boxes? How about bubble wrap and packing peanuts? Customers can purchase various moving supplies inside the rental office, open 7 days a week at this location.
No matter if it's seasonal storage or year-round, this Public Storage is equipped to handle nearly any haul with cheap storage units and excellent customer service.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 306)
Karla gave me great service.
All was amazing
Paul is very helpful!
Gracias Stephanie y Paul estoy a gusto con el servicio ofrecido.
Paul is an absolute legend. Great guy with a positive attitude.
Paul’s customer service is the best always a pleasure coming in!
Paul was great. He helped to pick out the right size unit for my gear.
Karla gave me great service
Terrible customer service and lease agreements! I mean seriously making me pay for a full month for vacating on the "first"(unit empty on the 31st)! No pro-rate offered! Half of my belongings destroyed because of their not so "temperature controlled" unit and bugs!! Call customer service wait 20 plus minutes get transferred around to practically be told oh well nothing we can do pay the month or get sent to collections! Don't rent with them! Plenty of other Storage companies the offer better solutions!!
Judith was great she helped me find the perfect unit great prices thank you for your time 🫡
karla was very helpfull
Karla
Karla gave me great service
Karla gave me great service
Want GREAT customer service see Paul . Was having a day i thought i should not of gotten out of bed, needed a place to store my daughters Christmas gift (piano)he was closing in 5min but he went above and super beyond ,made sure i got the size i needed and nothing bigger as money was an issue he helped me messure the piano and unit 3 times making sure i would have enough space without damaging my property he was of super help and flipped my day from bad to great with the atention, understanding and service he offered me. Thanks again
Karla gave me great service
Karla gave me great service
Public storage is a very exceptional storage space! Paul works very well with his customers and makes everything quick and simple. Highly recommend this location for storage. 5 star definitely
Karla me dio un Buen servicio
Karla gave me great service
Paul is awesome great customer service!
Paul is the best. Always doing his job
Joseph was amazing!!! Super helpful, and even helped me move a heavy item, whereas I would’ve had to move it on my own. If you need anything ask for joseph!
Paul was amazing! Thank you so much for your help!
very organized and helpful staff. made for an easy move
Conveniently located next to a gas station and great staff. Thanks Paul!!!
Joseph was very professional and helpful in my visit. Fast and efficient and assisted with all my questions.
Karla helped me in the office. Shes great!
At this facility Paul is Wonderful !!! He not only is helpful patient & attentive to the customers needs. He takes his time to explain protocols & procedures, helps out anyone who requires his assistance. I have seen him demonstrate this not only to me & my family but to several other customers with care who ran into a wide range of issues. He treats everyone with the same respect & always so is calm & kind . To be completely honest Paul makes us feel like family 🙏 This is the reason why I like this particular facility & why I will continue to patronage this establishment at this particular location. Paul goes above and beyond!!! A++++. Please don’t ever let Him Go ❤️ My family & I have been going almost 5 years here at this location due to relocating
My plase. To. Storage
Karla gave me great service
Joseph was very helpful and friendly with my rental.
Great Coustomer service. On point with her knowledge with the company an service. Would come here again. Recommend this place to anyone an everyone who needs a place for there storage needs.
Paul is amazing. Super helpful, kind and knows what he's doing! Great Customer Service. I highly recommend this facility.
Karla gave me great service
Karla is amazing! Very friendly and bubbly. Clean building and nice bathrooms.
Joseph was amazing helped me get in and out was really helpful
There's a lot of Public Storage places out there but what really separate them from each other is the great service and the attentive people you can have from the employees you are going to deal with! This is exactly what Paul offered to us from the moment we entered the store! Paul is a Great employee and a terrific human being! I will recommend this place 💯 thanks to him!!!
Karla is amazing great help thanks Karla
Karla me ayudo
Karla gave me great service
Karla did a great service
Leo was very helpful, thank you Leo. He was very professional and knowledgeable.
Leo gave great customer service i would definitely recommend!
Leo did a great job, thank you.
This place had great customer service . Paul really made sure to explain everything and made my process 10 times easier
Paul was very friendly and amazing customer service
Was there Sunday and Paul answer all my questions and concerns so friendly and great customer service 👍🏽
Leo was the best
Karla went above and beyond, my truck got stuck and she was helpful all the way through.
Karla was awesome
Paul is always professional and well mannered. Thanks Paul!
Rox and karla
Rox and Karla excelent Service!
I enjoy her service very friendly thanks karla
It was good experience Joseph is a very attentive and friendly person to customers
I had a great experience Karla and Paul were very profesional and polite 5 stars for them.
Karla was friendly and knowledgeable. She answered all of my questions about unit sizes and what they could hold.
Christine was asking , very informative and overall gave me better option than the one I found on the site Thank you Christine!!!
Joseph was very helpful today in locking in a great unit at a competing event price! Pleasure doing business and will be back!!
Joseph was an amazing, he was very helpful with figuring out payment after It didn’t work online.
Very nice people and easy process
Today I was lucky. I could not get into the gate with my app on phone or the code. Joseph was awesome!! He fixed everything for me so I can go and come as I need to.
Paul was amazing!!!
Alondra gave me amazing customer service. Thanks so much for your quick assistance.
Paul is awesome and always helpful
Loved that they were open on Sundays and PAUL was extremely helpful! Super knowledgeable and very friendly! Great service (tells you alot because it's the 3rd time we've used them). Thanks PUBLIC STORAGE!
Económico y muy espacioso.
Great customer service, clean facility, would highly recommend. Thank you for everything Paul
Everything was very good.I thank Alondra and Pual for thair help.
yesterday July 31, I came in with a friend of mine & had to help translate for her and Heather is the one that helped us and she was great, with awesome customer service and the property was the cleanest I’ve ever seen at a storage facility!! Remarkable ! I will recommend this place to anybody who needs a storage unit and tell them to go see Heather!!! Absolutely the best customer experience we have experienced in a long time. Thank you heather !
Christine was very helpful and polite!! Much appreciated customer service and efficiency.
Christine was wonderful I started to walk out and she salvaged the rental she has great customer service
Thanks Heather for waiting for me after work hours n seeing me that way i was able to pay for my space i really appreciate it you are awesome
First time at this location, I received excellent services. The manager Heather was very helpful and helped me with my request even though I walked in 5 mn before closing. Great costumer service
I didnn't have access to the gate, and Heather went above and beyond to me me with the process of entering. Heather was very nice and pleasant!
I’m a college student holding my stuff at this location while in-between housing. Heather was awesome and beyond helpful! I forgot my ID when I left, and she called me right away to let me know. She even walked it out so that I wouldn’t have to get out of my car. Highly recommended for students new to storing their belongings!
Heather was awesome. I mentioned that both times I've come here I've had to wait. Heather was on lunch and cut it short to assist me. She was professional and helpful. I would recommend this site to anyone needing storage. My 11year old son that was with me said " That was nice of her daddy" .
Christine was perfect and helped me get everything set up super easily.
Myra was FABULOUS.
I needed a storage unit for about 2 months and this location made it so easy to get one! Heather was a huge help and explained everything in a concise and easy to understand way. I wasn’t in for more than 15 mins that’s how easy it was! I highly recommend this for anyone looking for a short term or long term storage unit.
Heather me atendió perfecto muy buen servicio
We needed to transfer to a smaller unit asap. Heather, who has excellent customer service, helps us get the transfer done with ease.
Stephanie was excellent help. Didn’t hesitated to take the time and help me with a issue. Thanks.
Great experience. Stephanie was very polite and give me all the options and show me around. I really recommend. Thanks Stephanie
Great location!! Omesha was the best at explaining to me the rates and was patient with me. I've been to other Public Storage locations and I've had really bad experiences. This one by far was the best!!! Thank you Omesha!!!!
The staff was very friendly and easy to work with. The manage Rose was excellent 👌🏾. I wld highly recommend this location.
Rose ,Christina, Lisa And Tony took great care of me.
This location is very conveniently located for me, but my experiences here have been terrible. When signing up, I had to wait about 20 minutes outside as they were only letting one guest in at a time. When it was my turn I let the man at the counter know I was in a rush as I had to get back to work which is why I did everything I could online and he told me he needed to use the restroom and I had to wait inside another 5 min until he was finished. My rate started at $68/month and now they just raised it to $106 for an uncovered outdoor parking space, not to mention the gate is broken half the time. I will be moving my things out of here ASAP.
Really helpful and fast. thanks Carolyn.
Carolynn rocks! She was super helpful and knowledgeable. Love dealing with people that understand me and my needs! Thanks again Carolynn for all your help!
Carolynn was very helpful with great customer service!
Good location, clean areas
Good service, easy access through app. Very secure locatio
I dig that it's attached to a Circle K. Makes it real nice to get a drink after unloaded stuff into your unit. Clean place too.
Nashaly is an Excellent person muy amable y servicial she loves to help
Nashaly was very nice, good costumer service
Nashaly was great with her customer service! Great attention to detail.
Paul and Carolynn were just absolutely amazing! This was my first storage ever and really helped a lot during the transition!
You won't find nicer folks or cleaner facilities. Storeyour junk here you'll dig it. The Deland branch is the place
Website was easy to navigate and great prices ive always came back when needed for storage Carolynn was very helpful asnwered all my questions and helped me complete my paperwork thank you so much for all her help
Very friendly and helpful! Third year renting! Recommend to anyone their awesome
Really great services
You guys lost a potential customer due to the lack of customer service. Please know that your competition got my business. It sounded like I was an inconvenience to your employees.
Carolynn excellent service! Was very knowledgeable and super friendly! Very sweet. Give her a raise.
Paul was so friendly and informative. Helped me out when I was having technical difficulties. Simply awesome experience and great customer service. Thank you.
Very professional and helpful
Excellent pricing and customer service. I had the pleasure of having Paul help me get a larger storage unit. The overall experience was top notch. I highly recommend this Public Storage location.
Awesome store
This place is great! And Paul is incredibly helpful
Carolyn is an absolute sweetheart!! Great service !!
Carolynn gave us great customer service and i highly recommend this location!
Great experience, very knowledgeable and friendly.
Amazing staff! Paul was really helpful! Highly recommend!
I like to start with I hate going to storage but I had no choice I went to the lakeUnderhill location it was well maintained and they had this one lady by the name of Jeanette she was really helpful and had lots of knowledge of the location helped me save money witch is always a plus I would recommend this location I would recommend this public storage to my friends and family thanks jeanette.
My experience @ public storage was very good, the store it self was clean & very organized & there was a women named Jeanette who was so nice she answered all of my questions & helped make my experience delightful...I will recommend Jeanette & public storage to my family & friends . Thank you very much
Lori was such a nice and really helpful assistant. And explain on every detail. 10 Kudos
Good and clean. Friendly place to storage your extras
Paul provided great customer service! Highly recommend for those who live nearby!
Paul is awesome great place to store
Great customer service and very friendly and willing to help by ,bilmarie
Excellent service. Paul was very helpful and knowledgeable throughout the whole process.
Great place Paul was awesome
Selena is very professional & she's such a sweetie pie. Very thorough & very detailed. I would highly recommend this location😊
Paul was great! I'll definitely come back
The place was good. And this young lady name Bilmarie was very informative on how I can get the storage. She was also very nice to me.
Love it . The guy in the office it's so friendly and helpful. The only bad thing is that they don't tell you that prices could change at anytime.
Selina is best customer service representative topside the planet. I have referred all friends, family and coworkers to experience what makes Public Storage so special because of Selina's impeccable service.
I had a Situation and Selena was able to assist me not only was she great her customer service was amazing. I will definitely Refer this place to anyone. Thank you for your help.
Selina was great to work with! She was extremely helpful in explaining our options and her customer service was fantastic. She made our experience very enjoyable.
Selina was awesome! She made my move in very easy!!
Selina was great she saved me money with making sure I vacated before the next month! I would recommend this place to everyone! Thank you Selina stay chill lol
I have been a customer for 3 years i came in to ask some questions and she answered everything fast. Selina was amazing!
Selina was amazing and super nice. And she’s professional
Selina cleared up a lot for me. She helped me fast and got me out with my day thank you
Selina was so personable and helpful! She made the process of renting a unit super easy and fun! I highly recommend!!
To be my first storage unit rental experience, it was AWESOME!!! Selina made sure I was well informed and understood the arrangement process. Thank you very much!
The property manager, Selena was very helpful. Great property, great customer service
Selina was amazing she stayed after hours to help me i am so thankful that she was there after hours helping anoyher woman and didnt turn me away im telling everyone to go to her!
Salina was very nice, knowledgeable and was very wise on getting me a storage unit. I will recommend this storage to others.
Not only friendly, this place is super helpful! Willing to work with you so you have an easy time when you need a place to store stuff. From little lockers for people in collage to people like me that have to move all their stuff (believe me that's a lot). Special thanks to Selina for making the process easy and fun!!
Veronica & Ayanna were the friendliest staff Ive encountered in a while. We are happy to be customers here.
Tenice and veronica thank you so much for taking care of me. Great service and help all the way
Manager Veronica was awesome! I had a personal problem and she listened to me and offered me with options to assist me where I felt pleased and most importantly safe. IV been here for 5 years and all 3 managers have been like my family.
Great Customer Service
Veronica was absolutely amazing. I had issues with the lock on my unit being stuck. Veronica went out of her way to help me and was super friendly. She made sure that the my experience was positive and kept a smile the entire time. Thank you for everything.
Paul was very helpful and super friendly! He quickly got us what we needed and we still made it to our other appointment! Loved our experience here.
Easy to get find the property and in a very convenient location. Juanita was very helpful in setting me up with the proper dates of me moving so I wouldn't have to worry about an auto renewal of my rental. Highly recommend.
Wow I can’t say enough, Veronica was amazing. Quick simple and easy. This girl needs a promotion she was the most friendly lovely staff member I have ever encounter. Quick and clean units with a smooth process from beginning to end.
Veronica helped me with the rental process in a effective and timely manner. I will definitely use this place again to store my stuff.
The employees who work at the office are nice but we just moved our stuff out of our storage unit and we had a bug infestation. Bed bugs and cockroaches were crawling all over our stuff. They made a huge nest inside one of our plastic wrapped picture frames. We had to throw away all of our bedding and now we’re risking an infestation at our brand new home. We did NOT bring these bugs with us, we never saw a single roach at our home prior to storing our items. We’re disgusted and will never store our stuff at this storage place again.
My contact was Len. He was very friendly and very nice. He explained everything to me and wasn't talking down to me at all.
Like to thank them for calling and helping
Fast and easy
Paul I love!!! Easy sign up. Looking forward to having a safe place to keep my some of my personal items! Thank you Paul at Lake Underhill
Len helped me out yesterday. It was a few minutes til closing. He was waiting for an appointment scheduled for arrival. Len was accommodating. He showed me a couple of different sizes. I made the reservation for Colonial property and he called me to make arrangements to see Rose. They both are awesome with great customer service.
It’s a nice clean facility, but what made me give it five stars are Paul and Len. I was going through a super stressful moving process, and they were both incredibly helpful!
Clean facility, great service and fantastic prices: this Public Storage has it all! The employees here went above and beyond to help us find exactly the space we needed for the lowest cost. Not only that, they helped us with the moving! Highly recommended!
Don't sign their deal there. They will just raise the prices a couple months later. Just an empty promise. Didn't even last 6 months.
Paul at Public Storage was very helpful. He answered all my questions and showed me the space. Before we moved in, he made sure the area was clean. The property is very well maintained.
Theresa is very knowledgeable an helpful.
Great place to store!
Paul was great in helping us pick an appropriate size unit! It was quick and way !
Excellent customer service! Clean facility and very good location. Paul the manager is a great guy who is always available to answer questions and provide the customer with the best support.
Paul was the most professional and friendly attendant I’ve ever dealt with. Super helpful and kind, and this storage facility meets all of my needs......thanks Paul!
After searching for a parking space all around town I came to this Public Storage location and Paul, was really helpful. He show me the available spaces and answer all my questions. At the end I was able to rent the parking space easy and fast. I really recommend this location and Paul he does amazing costumer service.
This place is freaking awesome! Paul was great! He is so helpful and the store is so clean!
Love the service. Len and Paul are great.
Len was very helpful solving my issues. The place looks nice.
Clean good location well lit and closely monitored Look out for those upsale items i.e. Dook lock and insurance
What can I say very helpful knowledgeable staff Paul is the best don't store your furniture anywhere else but Public Storage been using them for quite some years you'll be happy you stored here
I didn't really have a problem with the site other than the gate being broken a few times. My main issue was every year they went up on the price of the unit! They said it is supply and demand! But you have internet pricing shows units available for half of what I was paying! If you have a customer who is paying each month on time why increase. Also I left my unit at the end of the month they sent me a bill for another month I tried contacting customer service but they redirect me to contact the district manager who never returned my call!
Ciara was very nice and helped me with all my questions . Paul was so funny and helpful . They remind me of my kids !
I was a client for almost 9 years and was never appreciated, they were inflexible and continued to raise prices, no benefits for loyalty, when the climate control failed they didn’t tell us, run from this place
Front desk man Paul was nice and very helpful! This is my second time using Public Storage. It’s also simple and convenient to use.
Excellent location and well kept. Staff is very courteous and helpful. I highly recommend this place.
I was having the worst luck in finding a storage unit and both Paul and Ciara helped me some much in making the process easy & stress-free! Thank you guys so much!
They make renting storage space very easy and efficient. Paul was very nice and informative!
The property is VERY CLEAN and I got excellent service there! Staff was very nice and we loved Paul! Very helpful!
Paul was very polite and took his time to make sure I got what I wanted.
Paul was very very helpful and made my moving process infinitely easier! So grateful
Great place to get storage! Paul was incredibly helpful with the whole process and made sure to get me a suitable unit for my needs.
Paul helped me with everything I needed. I had a little bit of a hiccup when the Public Storage on Alafaya didn’t call me to let me know that all the 10 x 10’s were gone by the time of my reservation. So I had to drive to this location and Paul was glad to help as soon as I walked in! He explained everything clearly and made the moving process a little bit easier for me. He also kept me company as the rain was pouring outside. 👌😎👍
I have using Public Storage for years and I am very happy with the safety of my stuff and location to my business. I am always treated like family. Great job guys. Thanks for being my storage of choice. I would like to thank Valerie for always helping me out with taking my payments.
Very convenient access. Good security. Extra clean. Very new building.
Paul was helpful,efficient,friendly and knowledgeable. The process was seamless. Glad I chose this location for my storage needs.
Paul was excellent! Fast and efficient!
Rose, Yaisanet R., Valerie. Are some of the most wonderful people. Hands down the best customer service I have had.
Great staff. Paul answered all of my questions and he was very helpful!
I have rented three units at this location and every time they have been so helpful. The units are nice sized and easy to access. A shout out to Paul and JoJo who have been very nice and friendly!
Talk to Paul, great guys, really down to earth and nice. Answered all my questions and concerns, made me feel really comfortable and straight forward.
Paul was awesome great service
Rose was super sweet and made everything quick and easy. I definitely recommend this storage!
Well kept, good area, the staff is very helpful.
Clerks shouldn't give wrong information to the customers just to get the business. When i rented i was told that i'd get my money back for the time that i didn't use the facility as soon as i move out. After i paid my last month i told them that i was going to move out in few days and the first thing the lady told me (wirhout me asking for it) that they can't pay me back. I told them what they told me when i've started with them and of course she denied since i had no proof. Well i have no proof but i have the chance to warn others. Here's my 2 cents for people who rents there, get everything written and signed.
Friendly staff and clean. Paul made sure that the unit size we picked would fit our needs before filling out the rest of the paperwork. Save some time and money by renting a unit online.
Awesome place attentive staff
Store was clean and staff was very friendly and helpful!
Paul was really helpful, I am grateful and Paul was really helpful with the service that was given to us when we got there !
Very helpful and kind staff Rose. Que bueno
Nice
Great staff
Sheena was amazing in customer service! I gave her a big hug! The location was exelemt for me and my three daughters!
Sheena is a such a flower. The service has been utter greatness. Definitely what you need when under the stress of moving your room! Will definitely come back.
The staff was great at this facility. Sheena, and Chris, are awesome workers.
The service that I received at this facility given by Sheena, and Chris. Awesome customer service and great experience! This facility is alway keep very clean.
This is a great place to use for storage. Sheena s great! She is Very very helpful and so nice, great customer service!
Sheena was amazing she went over and beyond! The lobby was full of customers she handle everyone fast and with a smile, and she remained calm and extremely professional!
Very friendly and happy people. Ask for Rosie or Len.
My experience at Public Storage was very good. I rented with a person by the name of Sheena and she is awesome. It was very busy that day but Sheena stayed patient and kept a positive attitude. She also was very informative and made sure we got the size we needed for our belongings. I want to thank you again Sheena for your help at Public Storage.
Clean organized easy access.
The service we received from Sheena was of the up most professional and pleasant we have ever had when dealing with a storage facility. We would recommend this location to all that needs a storage unit.
Sheena was very friendly and helpful 😍 The property was clean inside and out (even the outdoor bathroom). The location is easy to access and conveniently has a Circle K in the parking lot to be able to get drinks and snacks while unloading and loading the unit 😊
Tiphanie was extremely helpful both during the check in and the check out process. She was cordial and explained everything to me. The only reason I have docked one star is not because of her, but because of the fact that I wish it were made more clear through advertising that you would have to pay for insurance, and would have bring your own lock or purchase one of theirs. As someone who had never rented a storage unit before, I truly thought that I would get one month for $1 as was advertised, but instead I spent around $50 with the lock and fees added to it. Again, Tiphanie explained everything to me which is why I ultimately rented from Public Storage, but I wish advertising were clearer.
Professional service
Tiphanie and Sheena were great!! They we're very helpful and friendly.. and they had amazing customer service. They seemed to know most of the tenants by name, and showed interest in finding the best deal/fit for all that walked in to inquire about renting a storage space. :)
Excelente el servicio de Sheena and Amarilis
The facility at Lake Underhill is very conveniently located to my residence and businesses that I frequent. Everything is clean and well secured. The best part of my experience are the individuals that are available for advice and imparting assistance of various kinds when required. My favorite person is Sheena who presents a friendly but professional demeanor. She possesses the expertise to guide me with clear directions while managing to keep me calm and happy. My only recommendation would be is to have the ability to pay via phone with a credit/debit card. I am a senior with an older car and it is not always convenient for me to make a trip to the office. But when I do arrive, Sheena is there with her wit and a smile to make me laugh. I would recommend Public Storage to anyone.
I stop at Public Storage to purchase boxes and the ladies in the office were very helpful. They greeted me as soon as I entered the door with a pleasure smile and ready to assist with my need. Thanks Sheena and Tiphanie for a nice experience!
Tiphanie & Sheena both work at my public storage location and they are amazing!!! Such wonderful personalities and they made sure that I was buying EXACTLY what I needed as well as keeping in my budget
Excellent customer service. I have been a customer at this location for years and just rented my second unit. Tiphanie was awesome at helping me. she looked up my account and saw I never got any promotion the first time so she gave me the new customer promotion which was awesome.
Great Service thanks you Tiphanie and Sheena
By far, the best place to rent a storage at and they have GOOD/AWESOME customer service!!! SHEENA & TIPHANIE were wonderful and I will definitely come back for another service with them!!!! Thank you guys for not only saving me money but helping me choose the CORRECT storage '!!!!!!
I can't Thank, Sheena and Tiphanie enough, I had rent a space that was to small for the item I needed to store. They were able with in a few minutes to find a larger space and make the necessary transfer of information. The service has been great, the staff is excellent and the facility is always clean.
Sheena was amazing and got everything taken care of in a timely fashion. She was polite and just awesome.
Fix the gate already. It's been 2 months.
Sheena was absolutely fantastic! Very personable and knew every answer to each of my many questions! The facility is clean, and the staff is great! Would definitely recommend :)
I visited the Lake Underhill Rd to verify storage unit prices and possibly reserve one for immediate use. I was greeted by Lily as walked in and she proceeded to take care of me. I feel like Lily should be recognized by her superiors for going above and beyond. Taking care of customers is, in my opinion, the single most important part of business. Lily has certainly made it easier for me to rent from Public Storage due to her customer service skills. Thank you.
Sheena was absolutely terrific. Extremely friendly, professional and knowledgeable. She is completely deserving of a raise and a promotion. Her attitude was awesome and went above and beyond for her customers to make sure that they understand what they are signing and agreeing too. Thank you so much Sheena for your help.
Tiphanie has the most upbeat personality. I went there trying to rent a unit, but because there was no promotion I have decided to go to a different Public storage. She was so helpful, so happy to help and I was blown away. She is very very nice and friendly.
Customer Service was on point professional. Ms Sheena was very helpful in assisting me with the precise size unit I would need for the timeframe. She was kind enough to show me several units; once decided the process was seamless and quick. Each time I came to drop items, she was courteous and also walking the premises, you can tell she takes pride of the place, always clean. Ms Sheena; kudos for you attentiveness and care. You represent well your company.
Tiphanie, the office manager was awesome. She easily handled all of the complications of auto-paying for a storage unit via a large company's accounting department. She called me back to confirm appointments, answered all questions, and was very helpful and friendly. The facility is very nice & well kept as well.
Sheena was awesome, very thorough, and happy to answer any questions I had. Her interests were to help me with the best deals available! I'm very pleased with my rental!
This storage is the best. Coming from the medical field and knowing how to treat patients and providing the best customer service, SHEENA was right there waiting for me even though the office was close. She was very professional, caring and attentive to what I needed. She out did herself and went above and beyond and I was able to move that same evening. This is what customer service is all about. KUDOS KUDOS KODOS to you SHEENA< THANK YOU :)
Sheena was very knowledgeable and very professional. On the overall she was awesome.
The service was great, Stephanie, and Sheena were very good together. I got a good deal and that helps a great deal. Excellent 1,2 punch. Will recommend.
Went there today and had micheal help my sister and I to find a storage. We didn't end up getting a storage at this location because he helped is find a better deal at the dean location. Micheal you are great you were helpful and thanks for taking time to help us. Definitely will recommend this location
Michael was extremely professional and polite. He was very helpful. He was able too accommodate my needs in an extremely expeditious manner. Thanks!!
Stephenie and Sheena were so professional and they help me thought the whole process. I'll will be coming back because of them, thanks guys!
Sheena and Michael make a great team. I have been helped on different times by either person. Each show professionalism in assisting me. They are very patient in guiding me in paperwork and very quick and knowledgeable in their work.
Thank you Michael! By far one of the funniest and friendly customer service associates I have ever met! His co-worker Sheena was very nice and friendly alongside Michael!
Rachel was freaking awesome. Offered different options and showed me the best fit according to the items I would be storing. Not to mention she up sold one of the units so it benefits both me and Public storage. look at that a win win for both of us. Thanks Rachel.
Stephanie and sheena were really friendly and helpful
Sheena and Monica are amazing!!! They handled my reservation, took me on a tour of the facility, and made sure I was taken care of! Both woman are friendly, charismatic, and very honest! They were focused on meeting my needs and ensured my satisfaction. This is a great Public Storage location and I highly recommend their services!!
Stephanie and sheena is a good people and services professional
It was smooth sailing from start to finish. Stephanie helped me with getting a great deal and getting me situated.
We received 5 star service from Sheena and Stephanie in searching for the appropriate space for our boat! They were very friendly, knowledgeable and patient-because of that-they came up with the perfect space for us. In addition, the storage facility was so clean, organized and clutter-free. This gave us a good ,comfortable feeling about leaving our property there.
On 12/16/15 I reserved a unit at this property. I was told that would be called to confirm my reservation and surely Sheena called promptly. Sheena has very helpful from start to finish.she was very professional and even offered to stay unti the entire process was completed. too often it is so easy for people to leave negative reviews about their experiences so i just wanted to take this time acknowledge great service above and beyond. Great job Sheena keep up the good work. Thank you again. Ps . if you are in the area and need storage and great service please make this facility your first choice. Happy Holidays and Seasons Greeting! God Bless!!!