Public Storage Self-Storage Units at 155 S Goldenrod Rd, Orlando, FL

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Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 35/moSmall 5'x5'- Inside unit
- 1st Floor
$ 35/mo $47Best Price Label1 unit left! -
5'x10'Online only price$ 46/moSmall 5'x10'- Inside unit
- 1st Floor
$ 46/mo $62Best Price Label -
5'x5'Online only price$ 47/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 47/mo $62Best Price Label -
10'x5'Online only price$ 51/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 51/mo $68Best Price Label -
5'x10'Online only price$ 58/moSmall 5'x10'- Outside unit
- Drive-up access
$ 58/mo $77Best Price Label -
7.5'x10'Online only price$ 64/moMedium 7.5'x10'- Outside unit
- Drive-up access
$ 64/mo $85Best Price Label -
10'x10'Online only price$ 65/moMedium 10'x10'- Inside unit
- 1st Floor
$ 65/mo $86Best Price Label -
7.5'x10'Online only price$ 65/moMedium 7.5'x10'- Inside unit
- 1st Floor
$ 65/mo $86Best Price Label -
10'x10'Online only price$ 65/moMedium 10'x10'- Inside unit
- 1st Floor
$ 65/mo $87Best Price Label -
10'x10'Online only price$ 71/moMedium 10'x10'- Outside unit
- Drive-up access
$ 71/mo $95Best Price Label -
10'x10'Online only price$ 75/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 75/mo $99Best Price Label -
7.5'x10'Online only price$ 76/moMedium 7.5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 76/mo $101Best Price Label -
10'x15'Online only price$ 101/moLarge 10'x15'- Inside unit
- 1st Floor
$ 101/mo $134Best Price Label -
10'x15'Online only price$ 116/moLarge 10'x15'- Outside unit
- Drive-up access
$ 116/mo $154Best Price Label -
10'x15'Online only price$ 121/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 121/mo $162Best Price Label -
10'x20'Online only price$ 138/moLarge 10'x20'- Outside unit
- Drive-up access
$ 138/mo $184Best Price Label -
10'x30'Online only price$ 243/moLarge 10'x30'- Outside unit
- Drive-up access
$ 243/mo $324Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Orlando
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
East Orlando Storage Units Near S.R. 408
When searching for cheap self storage on the east side of town, head to this Orlando Public Storage on State Road 551, just north of State Road 408.
Roughly 10 minutes east of downtown Orlando, this facility is less than two miles south of Colonial Drive and a short drive from State Road 417, State Road 551.
Customers will love the selection of indoor storage units, outdoor storage units and climate controlled storage units, all of which come in different sizes to fit varying storage loads.
For local families spending the weekends soaking up the sun at nearby Capehart Park, a 5x5 storage unit is a great place to keep backpacks, walking shoes, sports gear and bulky outside toys for easy access just minutes from the park.
Just about five miles from Orlando Executive Airport, business travelers can use a 5x10 storage unit to keep luggage, work equipment and travel necessities on hand for a quick pick up before takeoff.
Meanwhile, families living near Azalea Park or off of Lake Underhill Road can use a large 10x30 storage unit when the time comes to pack up everything ahead of a move or remodel project.
Inside the rental office, customers can purchase moving supplies, including moving boxes, packaging tape and more. For storage questions, speak with the professional staff on hand 7 days a week or the manager who lives at the property.
One of America's most desirable cities to live in, and a city that saw rapid growth over the years, more and more folks are flocking to Orlando. If space ever gets a little tight, look to this Public Storage to provide friendly customer service and a variety of affordable self storage solutions.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 509)
Veronica was extremely polite and helpful over the many times we interacted with her highly recommended
Veronica, gracias por toda tu ayuda. Definitivamente la mejor propiedad!
Veronica was great excellent information great customer service the property is clean definetly she is an asset to the company
Gracias Verónica por toda tu ayuda.
Easy access and good price
I see mouse droppings on my packed boxes. For the prices charged that seems pretty much unacceptable ! I do have to say that people working there have been pretty nice and try to work with you. I have raised my stars to 3 or 3.5 bc I had not included them and that's not fair. They are trying to work- I get that and they try to help as much as they can in my experience. Still way too expensive IMO !!
Thanks Veronica for all your help.
Vero gave me great service
I had a great experience with Christine she helped me out while we came late!
Veronica always a pleasure to work with
Stephanie was very helpful and friendly! She made the process for college students very easy and explained everything very well! Great Experience!
Ángel un excelente servicio me atendió súper bien me ayudó con lo que neseitaba me encontró el sitio perfecto muy agradable cariñoso muy buen empleado
Veronica was great and very helpful with setting up my rental!
Joseph was very helpful
Veronica is amazing, super fun and was in and out in no time. Go see Veronica for all your stoage needs.
Today I was in this storage to rent a space and the experience was awesome, because I got a good price for the first month and Verónica's help and attention were spectacular, I was very pleased with her treatment and concern for helping me choose the right place. Thanks Verónica. I recommend it 100%.
Walked in the office and immediately got greeted with a-lot of excitement. I felt so welcomed! Veronica had helped me find the right sized storage unit for my needs and took me to see a few units she had available. They were all cleaned and the ceilings looked perfect and un-damaged unlike other storages I’ve seen. Very convenient location close to Goldenrod and 408.
My experience was awesome the area very clean and nice. Veronica was amazing very friendly professional and very helpful with all my inquiries and needs! Thank you so much!
Angel . Angel was a pleasure to work with!! Very nice guy!! Very helpful on getting our rental done! Great employee to have!!
I can never get a live person for nothing in the world . Oh hold for 30 plus minutes
Veronica has an amazing customer service. Very helpful and excellent people’s skills. Veronica you rock!
Very helpful and definitely recommend
Karla was very friendly, made me laugh and very kind.
Veronica was an absolute pleasure to do business with!! The property is one of the cleanest storage locations I’ve ever seen! I definitely recommend doing business here
Veronica was amazing. She went out of her way to help us. I highly recommend working with her at public storage!
Had a great experience, very helpful, informative and explained everything very well! Veronica was so friendly and pleasant. She made us laugh and it was a great way to start the day! Thank you!
Haven't been here 6 months and they are raising my rate, even tho they said I was locked into my rate for 12 months. There are better cheaper places in the area. Has been 9 months now and they are raising them again. I went from $100 then $140 now to $184 this is ridiculous.
Thank you Veronica, for always having a positive attitude. Great customer service! 👍👍
Wanna say that Veronica the manager has a wonderful personality and so helpful we need more people like her in all jobs. Please take the time if you need a good storage place and great customer service this is the place to go and ask for her or see what be of her wonderful staff…. Great job shot out to Ms Verinica thank you ever so much for you great customer service!!!!!!
Gracias Verónica por toda tu ayuda.
Excellent service. Listened to my needs.
Gracias Veronica por TU ayuda con El Public Storage App!
Gracias Verónica por toda la atención. Excelente servicio
Gracias Verónica por el excelente servicio
I would love to say that I had a great experience meeting Veronica, the manager of this public storage who has shown me in a few different spaces and was very very helpful on explaining the different sizes and what I can use it for great customer service anyone out there looking for a good public storage place this is the place to go to bury exceptional. I would recommend it to a lot of people 100% satisfied with her customer service. Thank you so much Veronica for all you have done for me.
Christine helped me get a unit today and my brother last month she is great super informative and friendly. She is also very helpful thanks for the great service
Worst customer service I've seen in a long time.
Lured me in with a low payment of $89 a month and in less than a year it’s risen to nearly $150! I should’ve left my storage at Uhaul for crying out loud. L business edit: 3months later from last review it’s now at $169.98
Veronica is amazing and incredibly helpful! She was very adamant about getting my needs taken care of and finding the best available options for me when transferring units. She made it so easy and set me up great! I really appreciate her hardworking and friendliness. She really brightens up a day! Thank you so much!
Veronica is AMAZING. such great vibes and positivity 👏🏽 20 stars from me
Veronica was so nice and cooperative. Even with a lot going on she was professional and handled things well. Thanks Veronica for your help.
Verónica gracias por la excelente atención!
Karla was nice
Excellent customer service Veronica was the best she has amazing energy and customer service
Vero es muy amable y servicial. La experiencia fue muy buena. Excelente trato y buen servicio. Muchas gracias 5 estrellas
The manager is excellent human !
Excelente atención
Karla and me Len were great helping with my storage needs
Karla, Veronica and Mr Len gave me great service
Excellente servicio Veronica me atendio con Buena actitud 10 Estrellas
Veronica gracias por el buen servicio y ayudarme a conseguir el size correcto para mi comodidad. Aprecio el buen trato excelente y profesional.
I have been renting a space in this storage for more than 2 years, they have always treated me very well, especially Mrs. Aixa who has very good customer service
Veronica is such a great representative for your company. She is extremely knowledgeable her willingness to help is noteworthy. She is an asset and should be recognized for the wonderful job she does.
Vero and Karla gave me great service
The place is very nice compared to other locations and the manager Veronica is super friendly and a great help
Joseph was great, quick and efficient. Thank you!!
Joseph was very helpful helping me figure out the right unit for my belongings.
Great service
Very courteous and professional, Veronica was excellent. We even managed to have a few laughs!
This location was decent. Staff was beyond helpful. Veronica was very informative and helpful, definitely made the right choice with this location. Management should upgrade their golf kart 😜
It’s a great experience,Joseph is a very nice gay,fast and kind,it was a pleasure for me
This location is amazing! Fast and easy, got my storage the same day for a good price, and Joseph helped me on every step of the way! Excellent customer service. Liked the experience!
Joseph have a good customer service ; he help me the first time ; and also help my friend to get a storage ! Thanks again for the great customer service.
Joseph provided Great service, very professional .
Quick and simple to get our first storage unit with joseph
Veronica es la mejor la mejor me ayudó tanto ...yo llegue tan desespera y ella me ayudó es súper amable profesional exelente servicio!!la mejor empleada que puede tener está compañía ...Gracias Verónica.
Great and professional staff. Veronica was very helpful.
Veronica was knowledgeable and helpful.
Veronica is very helpful and has a great attitude! She looks out for her customers
Muy agradecida con el servicio, el respeto que brindan empleados como Verónica y Joseph. Te dan la confianza y la seguridad gracias Verónica por tu servicios muy amable
Veronica was extremely helpful from beginning to end. Made the process of getting a unit so much less stressful. With her as manager, this location is easily one of the top Public Storage's in the area. Thanks Veronica!!
Everything I needed was handled. Thank you Joseph.
Veronica knew exactly what we wanted when we arrived without even knowing us which made our transaction fast and everyone left satisfied. She is so professional and excited to be there! Definitely recommend !!
Very professional! Got me into a new storage unit quick and easy.
Great customer service, Joseph was very thorough and helped us setup our unite of choice!
Def 10/10 reccomend. I had the pleasure of getting joseph as a representative & he kept his calm all the way through even when pressure was applied.
Veronica Is The Best, She’s Awesome Made This Easy Thank You Veronica you’re A Winner❤️
Karla gave me great service
Karla helped me download the app, thank you karla.
Very good
I searched around for different units and found the best value here. The staff was very friendly. Veronica was excellent! She gave me a tour of the unit, explained the terms of the agreement very well and made the whole process seamless. I would recommend 10/10.
Joseph hizo muy buen trabajo ayudándome a cambiar el espacio de mi storage por uno más grande. Su trabajo fue satisfactorio y rápido
Veronica was a very sweet and helpful getting us our storage and making sure everything is perfect.
Veronica is the best, Great Customer Service!
Awesome customer service
Veronica was very helpful.
One word: VERONICA. ✨⭐️ I had called the call center to reserve online. They sent me a link but it did not work. The error messages said for me to go in person to continue the reservation. I went to Veronica and she was able to answer my questions, resolve the issue in a timely manner and be my hero for the day. I greatly appreciate her professionalism and excellent customer service. Thank you Veronica for your patience and help. I thought this was going to drag through the day. I had just driven 4 hours to get there. Yeiiii Kudos to her.
Karla gave me great service
Had to use public storage on a quick one day basis to pick up goods left in a storage unit and working with Karla made it so easy!! I appreciate her time and help on such a quick notice. She thoroughly explained options and was friendly. Thanks Karla! :)
Veronica was very helpful!
Veronica gave an outstanding customer service. Really professional and helpful!!!!
Joseph hooked it up! Got our unit same day!
I can't say enough about this place. We are being forced to move, after 10 years, with very little notice. The manager Veronica, was very friendly and helpful. When arriving, we instantly realized the unit was to small. Joseph assisted us in getting a bigger unit, with no hesitation. If you're looking for a safe, clean, storage with awesome service, this is the place. Also the best rates.👍
Joseph was absolutely great with helping me.
I had a great experience today with my move-in. Joseph was very nice and knowledgeable. He made the process smooth and I got a great convenient spot! Thanks
Verónica excelente servicio
Gracias Veronica, excelente servicio, muy amable...
Great service Veronica is very helpful qnd knowledgeable!!!
Excellent costumer service by Joseph and Veronica, they are really nice people.
Great and fast service! Would recommend
Veronica is amazing. Super helpful, kind and knows what she's doing!
Veronica, was very helpful and bursting with kindness and knowledge about facilities. Very pleasant experience.
Joseph was on top of things and very professional. Will definitely recommend coming back here!
Christine gave me very very good service
Joseph made the rental process very easy, I was very pleased with His customer service.
Great facility! Clean and efficient! Amazing customer service from Veronica, thank you for everything.
The property management is amazing and very helpful, polite
Veronica attended to me today and was great. She did 2 rentals at once and took care of me and someone else so timing was very convenient. Veronica has great customer service and gave me a good experience
Karla and Veronica helped
Veronica, helped me from start to finish and walked me through the process and she made it so simple and easy. She has excellent customer service and is very knowledgeable and goes above and beyond to make you feel like a valued customer. Thank you Veronica, I really appreciate all your help!!!
Veronica was very helpful snd personable. She effeciently got me processed and guided me through the terms with ease.
Can you guys please fix the digital time board of the side of your building. It would so be appreciated. Thank you. I’m sure there are others who would agree.
I just got here and staff member Joseph took care of me professionally and was very informative about the public storage while walking me through the facility.
Me encanto su atencion mil gracias 🙏
Veronica is a complete pleasure to work with. She took the time to show me all the rentals I was interested in. Great experience overall
Veronica was super duper helpful with my first time renting a storage space!
Jeanette was very friendly and helpful with my storage unit rental. Thank- you
Veronica was so pleasant and helpful thank you so much for Veronica
Her name is Veronica and she was the nicest person! It feels good to be greeted.
Rose was a wonderful help and did not hesitate to assist us with any questions and concerns!
Had problems trying to get into my unit. Had the smallest unit and that was too much money. Had a credit of 46.00 dollars and somehow that vanished. Never again🤮🤮🤮
Veronica was great!!
5 stars to Veronica and Christine for such a great job in helping me find a unit. These ladies were welcoming and proffesional from the moment I walked in for help. Thank you!
Came in for a quick thing and Christine was amazing had me in and out so fast and she was so nice best and fastest women ever thanks public storage great job
Thank you Veronica for everything. Your have great customer service. laughing all the time.
Veronica was amazing she made the whole visit easy and a smooth transition was in and out easily
Christine good costumer service. I recommend to everybody
Excelente servicio, muy amable Christine
Christine was a big help showed me a few units and at last minute i chantes My mind to a diferentes unit and she was more then happy to switch she was very helpful and nice
Christine was so professional and quick! Answered all of my questions promptly and was very knowledgeable of her job. So glad I chose this Public Storage location. 10/10!!!
Christine was very helpful and courteous!
Christine was great she helped so much thanks!!
Christine was very helpful and cheerful. Great service. 5 1/2 stars
This place is really great, Christine helped me so much when my code didn’t work and worked with me to get it working again. I really appreciate it thank you!!
Christine couldn’t have been more helpful!!!! I recommend!!
I had problems with my account and Christine tried to help as much as possible I came to office instead and she was great customer service is very good .
VERONICA WAS THE BEST GREAT CUSTOMER SERVICE
Had a wonderful experience here with Veronica this morning. She gave all the information I needed and was so patient in helping me find the right option !!!!Thank you for the Awesome customer Service!!
Veronica's customer service skills were outstanding and my sister and I understood everything very thoroughly. I definitely recommend this public storage location.
Veronica was amazing and made the process very easy and fast. Love the environment and it was very clean. Definitely a 5/5.
Thank you for Veronica your wonderful and energetic keep up the good work!
Veronica helped me and her customer service skills were outstanding . She explained everything thoroughly and she was such a sweetheart . Making my experience a wonderful one. . I would highly recommend any relative or friend to this place thumbs up .,;
Perfec service
Thank you Veronica for all your attention and for all your help. Very knowledgable!
They stoled me there ! Horrible service ! Not responsibility !
Bien espectacular Wow estoy impresionado gracias por todo
Thanks Veronica for all your help.
Verónica muchas grancias una muy excelente atención
Veronica was really helpful and she has very strong customer service skills.
Veronica is really nice and very good at what she does .
Very clean and well maintained storage location. Every time I called with questions they answered and helped me. Jeanette was great and very customer service oriented.
Great service good staff
This store is the best thanks to Veronica. Amazing customer service.
Veronica was super friendly and very helpful!
Thanks Veronica!
Rose did a great job
Rent increase almost very month. Office is always close Manager Veronica very unprofessional. Don't waste your money.
The service is bad, Verónica is really unprofessional.
Thanks to Veronica for a wonderful service
Veronica was very helpful and funny, it a was very pleasant process.
Veronica was AMAZING helping get my account set up and rental started. I was confused doing online and so I went in person, she explained the process, got my account set up and all straightened out. She was super helpful, friendly and knowledgeable. THANK YOU ☺️
Janet did a great job
Great service and courteous manager. Excellent 🙂👌
Very clean, organized and safe. Veronica went above and beyond to explain in details everything about the storage, pricing and everything else. Great customer service. Highly recommend it.
Great location next to 408. Veronica was very helpful.
This location is great it’s close to highway and it’s very nice and clean property. Also verónica was extremely helpful she helped me choose the perfect storage unit and gave me awesome suggestions also they sell boxes and other stuff that I needed so I didn’t have to go to far to purchase locks or other moving products. Thanks verónica for your help
She was very helpful and information..
Gracias Veronica por tu ayuda.
Phenomenal customer service. I called to make an appointment and the person at the call center made the appointment at the public storage a little down the road. I told the property manager they had given me the wrong reservation. Veronica so nicely called over and had my information transfered. She made the move in quick and efficient. Thank you! And highly recommend 👌
Very good
Jeannette was great, so helpful and kind with us.
Veronica was very helpful in getting me setup with a storage unit. Veronica made me laugh and made me cry, I got mad then Veronica made me happy. I've used Public Storage many times and I'll end up coming back to this location again. Thanks Veronica.
Jeanette was very friendly. Gave me heads up on my next payment. Very clean. Would recommend this place.
Verónica
The customer service was great, Veronica was the representative who took care of my rental, was very helpful and really a nice person i really recommended 👌. Thank you
Thanks Veronica you We’re awesome amazing customer service.
Veronica was very helpful
Veronica helped me out so much highly recommend this place and this person
Great job Jeanette!
Heather is awesome best service ever above n beyond 🙌 ty for everything
Thanks Veronica... great job on setting me up!
Veronica took care of us very well. Her service was a 100 percent awesome. She took care of my dad Marx and his friend Yoan. And they were satisfied with her service.
Veronica is the best worker you guys have thank you mama ‼️‼️
VERONICA WAS VERY HELPFUL AND HAD GREAT CUSTOMER SERVICE!
Veronica was awesome! Thank you for the help !
What a great experience, first time I rent with PS, the facility, customer service and assistance were superb. Location is perfect, off the highway! Veronica was the representative who took care of my rental, she took the time to address all my questions, answered and returned my calls, followed up and welcomed me with professionalism. The Staff in this location, really care!!! I’m very pleased! Thanks for all your help!
Veronica was very helpful and enthusiastic with opening my unit. She was knowledgeable and answered all of my questions and concerns. I’ll be recommending public storage in the future.
Gracias Veronica por toda tu ayuda.
Bilmarie was very helpful and guided me thru the rental process and what was available and what I needed to do to get my unit
Rose buen servicio
Gracias Veronica
Gracias Verónica por toda tu ayuda
Carolynn was amazing, second to none. I have never been more impressed by the professionalism and kindness of a customer service manager. After 2 days of traveling the wear and tear was clearly visible on my face. Carolynn checked me in and provided superb and clear instructions about my unit in about 10 minutes. She made an otherwise great trip from Virginia even better and we ended our long journey with a bang. Thank you Public Storage for having Carolynn on your staff. Make sure to motivate her, reward her, promote her and keep her. She represents your company extremely well!! Martin
Very friendly
Carolyn was extremely professional, courteous . Her customer service is outstanding . Wat to go Godenrod location’.
Veronica was the nicest and the most help I've had with public storage!
The ladies here are amazing. They are very professional and they get the job done quickly. The ladies that I worked with today are Veronica and Bilmarie! They are so professional and that’s hard to find these days and I was very happy to come to the office today. Danielle
Rose was wonderful She was very helpful
Un servicio excelente y la cata atiende es súper especial y excelente Verónica
Super customer service by Veronica.
Veronica was instrumental in helping us make the decision to rent out the space
Veronica was awesome she treat me so kind and really helpful ,have a lot of knowledge and explain everything really good .
Veronica was very helpful through my whole rental. She was sweet and funny and made the process very easy. Thank you for everything and I would highly recommend coming here.
Tenice and Carolynn were very helpful. Tenice made sure I didn’t leave until i found the right unit needed for me . Great service
They accommodated me in the best way possible due to circumstances and at the cheapest price!
My girlfriend and I came yesterday to move in to our storage unit. Carolynn was extremely helpful and helped us through the simple process. We recommend doing express check in. Thank you Carolynn for setting us up!
Amazing customer service and great hospitality
The service and the staff were very professional. Jeanette professionalism was outstanding.
the property is very clean especially the office the ladies are very courteous and helpful Very satisfied with my choice Jeanette was awesome
Keysha muy antenta y muy buen servicio.
I stored my stuff here before moving into my new apartment. Before storing my stuff here I did not have bed bugs. I moved my stuff out of the unit and that night on my bed I found bed bugs! This is really messed up! Update: My place is now infested with bed bugs. Not only am I being eaten alive but also my girlfriend and 15 month old baby is as well. It has taken a huge toll on all of us mentally, physically, and financially. The trained bed bug exterminators are wanting to charge us thousands of dollars and my beautiful furniture will probably have to be thrown out and replaced. I am in the process of hiring an attorney in hope of getting this rectified. Please be very careful of any storage place you store your belongings. After thorough research I have heard this is very common. Stay as far from this location as you can!
Keysha was an amazing Help !! She’s super informative and patient with me and answered all of my questions with ease! Glad to be storing my stuff here
Ms. Jeanette has the best customer service I’ve seen thus far please stop by
Fela was all that is polite and professional.
Great service by Keysha. Would highly recommend!
Update: once you attempt breaking your contract she acts the opposite and is plain rude. Plus they increase your price months later Keysha was awesome, very polite and professional. Bilingual which was a plus, 5 stars ⭐️
Very Good Service helped me with my moving. Fela was awesome help! Definitely will come here again if I need storage in the area!
Fela was very helpful and has great customer service
Bilmarie is a great worker. She helped me through all my situations when I was there.
carolynn y Keysha recomiendo esta propiedad un 100% keysha did a excelent service
Fela is fantastic. She is extremely nice and informative. She took time to explain everything. Highly recommended 👍🏻.
Fela was great and very clear.Thanks
Fela was Awesome!
Fela was very informative and helpful
Rose is wonderful. She has great customer service. Thank you Rose for all that you do.
She was awesome great experience Selina was great !!!
Keysha fue muy ificiente exelente servicio
muy agradecido con el servicio tremendo servicio al cliente gracias keysha and Jennete de seguro q los recomendaria
Keysha excelente servicio lo recomiendo mucho 😊😊
Fela helped me have a great experience today. Answered all my questions. Very friendly l. Would definitely recommend l. This is my second time renting here.
Keysha was awesome...very friendly and very polite I love the place
Great service. The property manager, Keysha was very helpful and process was quick. 👍
Excelente servicio de parte de Fela
Tenice was very helpful and very nice.
Pésimo servicio nadie pudo atenderme no lo recomiendo si pudiera dar 0 estrellas lo haría pero no me da la opción
Lori the front desk representative was very courteous and very attentive to my needs. She is in training and was doing a great job threw it all. I had a very delightful experience.
Estuvimos en la propiedad y fuimos atendido por keysha nos dio un tremendo servicio y muy buenas oferta muchas gracias.
Best customer service ever thanks to Veronica and Bilmarie. My 1st stop shop for bubble wrap!
The employees were rude & aggressive. We had not left yet & they came with threats of charging an additional $250 for garbage that we were going to put in the car.
Totally recommend this place
Fela was super helpful and patient! A pleasure to work with. Thanks heaps!
Great customer service Keysha & Bilmarie
Salina has excellent customer service eventhough she was swamp with a lot of clients. Nice and lovable personality.
Gracias por su ayuda y su servicio que me brindaron, no solo a mi tambien a los cliente que fueron mientras estuve buscado servicios de alquilar un storage! Los recomiendo!
Fela was awesome!! She knew what she was doing and made it easy.
Mary Ann was very helpful. The online express check in was so easy. Mary Ann was ready with my information and I felt welcomed.
Very friendly and helpful staff...highly recommend this storage facility.
Veronica was awesome, and Public Storage always has the best employees... Thanks Veronica
Hay ratas.. me rompieron cosas q tenia ahi
Fela buen servicio
Fela and Keysha helped us find our storage unit, and walked us through all of the steps and made the process very easy. Very nice, respectful and professional service; Thank you!
Tenice was helpful and show me around and great customer service and was very nice with great attitude i will be back to rent with her on Saturday
Veronica was super nice and friendly. This is the second time my mom gets a storage at this location. We reserved it online and when we arrived Veronica was very welcoming. Thank you
Veronica was very friendly, customer service oriented, understanding, knowledgeable and helpful. Although it was pouring down rain when I arrived, she was in high spirits. She was able to give me 3 units to choose from and apologized that the unit really was not a true 10x5. It is more like 9 1/2 x 4 1/2. She did offer me to look at a larger unit, but I declined as a larger unit would be too big for my needs. I was able to put my 10 foot kayak in the unit from corner to corner and I have enough room for my other kayaking gear. Thanks for being so amazing Veronica!
Veronica y su complice Keysha me brindaron un excelente y profesional servicio.
Verónica y Keysha Me dieron excelente servició.
Keycha es muy amable y súper profesional cn los clientes.
Estoy agradecido por la atención recibida por la manager Keysha ..thank’s
Kaysha is awesome! She is the manager of the facility and she is on the ball. She provides excellent customer service and she makes sure you have the right size space for your needs. And she made me feel like my things are totally safe to keep here.
Awesome service
Stefanie was helpful and efficient in helping us find a unit to meet our needs and budget.
buen servicio y muy amables me encanto la experiencia
Muy bueno el servicio y Bien Amigable Con Los clientes. Good Job 💪🏼
Omayra was very helpful she made me feel welcomed and secure about my storage unit , I recommend her to others in search of a storage unit .
Stephanie was awesome! She helped me get the perfect storage for my needs! If you’re in the goldenrod area ask for Stephanie, she was the absolute best! Service all the way!
Excelente experiencia y muy facil procedimiento. Omayra me guio y me explico todo. Excelente y comprensiva. Gracias Omayra.
I had a great experience! Stephanie was very helpful and informative!
Stephanie the manager of the facility was great, very funny and very helpful in locking me in for a last minute storage. I have used this property before and she was amazing then and amazing now. She definelty cares for the customers walking into public storage and in making sure they are satisfied 100%
Great customer service I have a unit here for two years
¡Excelente personal y buenísimos precios! ¡Stephanie muy amable! Lo recomiendo
Stephanie was just amazing!! She was very knowledgeable on everything & even told me there was another unit same size as the one I was using but cheaper. She really saved me there. Came with my friends Kimiberly who had the unit there. I'll definitely be using this place again to storage my stuff again.
Cleanest storage facility I’ve ever been to. Omayra was very helpful. I was in a rush and had reserved a 7x10 and just wanted to skip the tour. Good thing she stuck to her guns and showed me the unit. I then realized I needed a 10x10 and she was able to find me one on the spot. conveniently located near the door. Thanks for all your help Omayra!
Stephanie her costumer service is great
Great customer service very up front and thorough. I was very pleased.
Stephanie was amazing and great customer service always a smile thank you Public storage employees.
It was wonderful. The girls Rose, Amayra and Stephanie took great care of me. Bye felicia
Muy Linda experience. Recomiendo Stephanie ..my amable
They are very awesome. And flexible
Omayra Muy amable y eficaz Nos atendió muy rápido
Omayra was a good person help us quick and was real friendly
Thanks to Stephanie and Staff , always friendly and helpful . This location is safe and secure , easy to get to .
Thanks to Omayra and Stephanie good customer service. The best
Stephanie and Omayra Friendly easy quick andexperience very happy with the service we received thank you both and location was clean as well
Stephanie was very helpful and explained everything in detail
Waoooo what a service best customer service I have in long time Mrs Omayra thank you for you're help I will come again to Public Storage
Valerie with management was great help. I appreciate that she took her time to show me the location and was very easy to talk to. It was my first time renting a storage unit but she made sure i understood what I was getting. Also, very precise in her explanation and a nice smile the the entire time.
Stephanie provided excellent customer service. She was very was very professional and extremely helpful. Ciara was very helpful in completing the reservation. Overall, a fantastic experience during a very stressful move!
Omayra is the best customer service she is very Friendly and she like to help the people I recommend.
Omayra was very nice I appreciate her help😊
I was being helped by the manager at the public storage that's on the Goldenrod area her name is Stephanie shes very knowledgeable she is very helpful and treated me very good I recommend everyone to go see her you wont regret it.
Went to this location Ciara was very helpful , will recommend to everyone
Treats me just like I'm family
Stephanie was very helpful and professional
WOW! I do not know where to start. Stephanie was super nice. I've never had a unit or did I know anything about the Reservation system. Well they did not have a unit available but Stephanie cleared that up and found one for me just a few minutes down the road. Thank you so much for saving me some time but more important was saving the aggravation of searching a new location. Thanks again Stephanie.
BUEN SERVICIO Y MUY AMABLE CON LOS CLIENTES
I made my reservation online, I received a phone call right away and when I get there Stephanie was on point on all the questions and finding the way to make my experience a good one . Keep the good work Thank You Stephanie
Within the past week my husband and I had to pack and place our things somewhere. Our lease is about to expire and we are in the process of purchasing a home. So we decided to just put our things in a container til we close on our home. We went to a few storage places. We chose this one out of 4 different companies. Everyone looks for pricing while I might be the few out there who looks at the cleanliness. The office is clean and so is the compound. There one thing I disagreed on. But not enough to knock down a star. Someone help her she needs a buggie to carry her customers in. It was super hot that day and had to walk to the container. She asked if we wanted to drive in while she walked. It was a short walk but felt like we walked 10 miles. She deserves some recognition! Stephanie Thank You so much for everything.
Very welcoming customer service.Mariluz answered all my questions. Easy access to my storage and very affordable.
This instutition lacks decency. My friend made a car accident there, I went to help, they did not let me park for an hour. They had plenty of parking space.
Valerie and Stephanie were very friendly and had me laughing the whole time. They are very organized and clean.
Very helpful and polite! Also very clean
Great place Ciara was very knowledgeable and helpful front desk personnel is one of the most friendly staff
Valerie me presto un excelente servicio! Me ayudo al maximo contestando todas mis preguntas y ayudandome al maximo! Estoy muy contenta! Gracias por tener empleados que prestan tan buen servicio!
Grrrreat customer service and explanation of rental agreement. Valerie was nice and professional.
Good place ..clean ..and Stephanie.was great..handling an iqurey I had ..about my storage..I would tell every one about this place and Stephanie s help..thanks .. damaso Ruiz
Horribly run business, they locked us in ,we had to break out because customer service hung up on us! Then they say it's our fault! So now they put a paper sign on keypad telling people it doesn't work after 9 pm. Idiots!,after posting this,a couple days later I go back to grab a few tools and the girl who put the sign up confonts me about my review! Horrible customer service! And what a rude individual.
Thravon is the Bees Knees. She completes me. She was great and the service couldn’t have been any better.
great ,Stephanie was a lot of help, all done in no time
Stephanie is super awesome. Customer service at this location is excellent
Stephanie the manager was absolutely wonderful. She was very helpful and considerate of my situation. I rented from public storage many times and will continue because of the service and cleanliness of the properties. If your looking for a storage unit please see Stephanie she will take care of you.
Michael was great, super sweet, and very outgoing. We were in and out with our storage space in a flash. Super recommend!
Muy buena atención
Miserable clerk's and caretakers, therefore they show customer no respect .
Shaliska was awesome, the customer service was incredible and are willing to work with you.
Great staff - okay deals.
There was no light in our storage area for almost five days very scary thing when your inside the building alone. Not so polite people serving you.
These people are ridiculous! Every 4 to 6 months Public Storage raises the fee! God forbid you pay past the 6th of the month, that's a $20 late fee. RIDICULOUS!
Stephanie was great very kind when called to set up an appointment for me to come see the unit and made the whole process so simple and easy. Thanks Stephanie keep up that positive attitude.
It was soooo hottttttt
Stephanie was the sweetest and most helpful employee who helped assist in choosing and paying for a unit in a smooth and stress-free manner. Highly recommend! A++
Great place very nice people all of my things we safe.
Friendly service. Nice and clean. Paul was a big help.
Stephanie was BEYOND awesome. I should've come here a LOT earlier in my day. Would've saved a ton of time and headache. Two thumbs up!
Worst customer service ever. I have had multiple issues with this place and haven't gotten so much as an apology. Do not go here!
Great service!
Does what I need it to do.
Great customer service! Stephanie was excellent and took her time explaining everything!
Great staff and a great location i have a space rented and the property is always clean and neat. Stephanie was very helpful and did everything very easy and smooth during all my rental process.
Great staff, they are always friendly. Never had any issues here
Rachael es una excelente maniyer su trato su amabilidad y su amor hacia las persona es excelente me encanto. Quisiera mucho lugares tener persona como ella. Gracia por tu servicio
Keysha and Ashley provided excellent service in setting up a new storage unit. Was quick and easy and they both made the process enjoyable with their friendly helpful personalities.
Awesome service from Ashley and Keysha. Recommend this location all the way.
Amazing experience !!! Stephanie was very cordial, attentive and provided me with all the information that I needed to complete my business within the facility. thank you again for the great customer service!!
Hi I just want to say that Rachel at the front desk was very professional and very nice she was very helpful she explained everything took her time and because of that we signed up for a unit today we looked at three different places but Rachel made us feel comfortable here and very welcoming I want to say thank you Rachel for all your help you were great
Rachel is very informative, was in and out of the office with no issues. Great customer service.
Amazing staff Rachel and manager Stephanie awesome.
Stephanie was great. She made the process be pleasant and all the information was very valuable. I 100 percent recommend.
Made an online reservation, received a phone call from the manager on duty, Rachel, moments later. Rachel ensured that all the information was proper and I was aware of the fees and discounts. Very helpful when I arrived with prompt service. Would recommend!
Excellent customer service I highly recommend it thank you Stephanie.
They treat u. Luke family
I signed up for this unit when I moved out of country becasue it was affordable and close to my friends handling my affairs stateside. Then the rate went up. About 6 times without notice. It's now about $15 more than when I signed up for it and becasue I'm not there in person to cancel it, I have to keep it. The staff is less than helpful and those that I've spoken with have not been knowledgeable at all. They are concerned with the sale and giving you nonsense about the increases being normal. Though when I rented there, they claimed rates did not fluctuate much if at all. This place is good for a month or two at most. I am really annoyed that my belongings are stuck there until I can get back in the city.
Stephanie at the front desk was very helpful and did the best she could to help us out to get the best rate...
Stephanie is awesome. She went above and beyond and answered all of my questions.
I love the experience I got at the S.Goldenrod location Lily was very informative and answer all my questions very polite and professional I will recomand this location to friends and family Property was clean. Thank you Lily see you soon..
Came by right when they were closing and Sheena stayed an hour late to help me get a unit while giving me a deal. Highly recommended for customer service alone
Bad experience with front office employee and they force insurance on you
Stephanie and Sheena were very courteous, knowledgeable, friendly and extremely helpful. They both made sure we got the best deal possible. Sheena even drove us to the Goldenrod location and helped out with the paperwork. These two ladies were outstanding at their jobs and work well together.
I've recently been searching for a storage unit and I believe today was successful. I stopped by the Public Storage on Goldenrod and spoken with Stephanie. It is something about a person knowing their business that lets me know this is where I want to do business. This lady exemplified the word, "Customer Service". If I could meet ten more like her today, it would be great. She answered every question with details, she informed me of the things I may need like boxes, tape, bed coverings, etc. I just wanted a unit, now I know that I may need additional products to store my belongings. I will definitely be back to get a unit. I love that service, keep up the good work. And if there is anyone in search of a unit I would suggest you go to this one and speak to Stephanie while you're there, she's very informative.
The manager Lily was very informative and made my experience very pleasant I think she is very awesome
Stephanie and Sheena were amazing they are very professional. I will recommend this property to all my friends and family. Stephanie and Sheena those two chicas made feel really comfortable leaving our stuff in that property.
Stephanie was really helpful today and answer all my questions that I needed this is nice place and people here are very helpful Stephanie has great customer severs
The customer service is outstanding. All my questions and concerns were answered. Excellent experience.
Just came to make a payment and Lily and Stephenie made my Day very friendly great customer service.
I love the services that Stephanie provide today was out and beyond. . I'll definitely recommend my family and friends to this center
Michael was a huge help. Just met him today and he helped me with all the questions I had and even gave me information I did not know about storing my items. Thank you Michael for your help, time, and knowledge.
Thank you very much Michael for your help. Michael's friendly attitude and customer service was outstanding.
Very easy experience getting a storage facility set up! Chris was very helpful and knowledgeable. Would definitely tell my friends to choose this location.
Lily made a difficult move so easy by being very friendly and helpful. I'll recommend this location to my friends and family. Property was very clean.Thanks Lily you're the best.
Had a pleasant experience in this store. Lily was very friendly and very informative. The property was very clean and secure. I will definitely recommend it to my friends and family. Thank you Lily for all your help see you soon.
I needed a storage went to S.Goldenrod property Lily explain all I needed to know abut the storage process it was the first time I rent a storage she was very friendly I will definitely recommend this property to my friends and family the property was very clean thanks Lily for your help very professional.
Lily was awesome! My mom came in needing help getting a unit to store her furniture while she relocated. The whole process has taken its toll on her but once meeting lily we both felt so much more comfortable. She treated us so kindly, and so friendly. More companies need to hire people like this. I know my mom made a good decision to rent from lily, she's awesome.
chris good experience
Awesome property and Michael was very much helpful! Super friendly and funny when making my payment. Thank you Michael and public storage
Nothing short of awesome!!! Rose and Sheena was totally awesome!!!! They were totally chill most!!!!
I loved the experience. That i got at the goldenrod location Lily was very profecional she explain. To me all tge detail about public. Storage facility according. To my needs I extremity appiciate she deserves 5star and more
Just moving in from Georgia love the customer service that Lily gave me rented from another Public storage what made my experience better than the others is she was very knowledgeable, answered all my questions and made me feel very welcomed coming into a new city. I would definitely recommend this location to my friends and family. It's very hard to find great customer service. Lily keep up the great job!!!
Service was terrific, chris was awesome!
The other day, I showed up one minute after the store had closed with a truck that was completely stuffed with furniture and other miscellaneous items. The pretty woman who was working at the time, Lily, saw that I was desperate; and took extra time out of her day to help me get a storage space (for a very good price). She helped me for no reason other than kindness, and I believe that she represented Public Storage with as much class as any employee could have. So thank you so much to Lily and the rest of the staff, you'll always have my business!
I enjoyed the customer service here. Everyone was very nice and I'm satisfied with the service I've been given. Thank you
Not my storage unit just helping out a friend but very nice space along with staff, Amanda and Raechel were very well versed in their spaces available and policies.
Excellent storage conditions and even better staff! Very helpful, informative and efficient. This is the first time I've had to rent a unit, Amanda was awesome at explaining everything for me and getting me set up quickly. I think other employees name is Rachel, she was also very helpful. I'd definitely recommend this place for anyone looking to storage. 5 Stars EASY.
From the moment I attempted to rent a unit up until this point Lily, has been nothing less than spectacular! Lily's attention to detail, her customer service and her enthusiastic personality is the reason why I feel my property is safe at this location. I am always appreciative of her concern for those who rent property at this location. I want to acknowledge Lily's efforts on behalf of Public Storage Units.
Very Friendly! Helped me get exactly what I needed and more!
They are extremly friendly and helpful.
Generally public storage is a hassle... But rose made us feel unique and special and we will definitely do business here again.
Policy sucks! Charged a late fee for a couple of days late on payment one month but on time every other month. I travel for business so time gets away from me. They put property up for lien because of $20 flipping dollars!!!! Come on people!!!!
I had an awesome experience with this location. Venel was a great help with getting me the right size and right fit. Also thanks to Chris who called me in less than 5 minutes of making my reservation to welcome me to the property. Thanks guys for an awesome experience!
very good
Lily and chris excellent service
Great service! Marian was wonderful, she gave us so much info on how storage units work, she was so kind and very professional.Because of marian i would continue to rent here and refer this location to all,my friends!
great experience. chris was a tremendous help in setting up our locker. would recommend this location to friends.
Excellent Attention and customer service. The person that assist me was Lilly, very kind and professional. I'm a Happy and satisfied customer. Will recommend for sure.
Property Manager, Lily, was lovely and made my experience a good one. I came in looking for a medium unit and left in less than an hour with all paperwork done.
Very caring about taking care of your things making sure you get exactly what you need to keep them safe. Very friendly , accurate , speedy service you couldnt ask for better ,i was helped by chris ,he was extremely helpful and friendly :)
Excellente experience Chris was very informative And pleasant too deal with highly recommend this property
Good work marian 5
Great help from Lily. Very professional, helpful and truly made me feel like she had my best interest in mind. This process was fast and easy. Lily walked me through step by step.
Great. LILY
I was helped by Lily and she was very courteous and professional. No matter how busy she was, even being by herself in the office, she was able to have everything under control. Lily was able to help us quickly and we are happy with the service we received. Thank You, Public Storage for having professional and friendly employees for our needs.
good service I'll recommend 100%..thanks Lily
I moved into this Public Storage faciity approximately four months ago..(5months ? I lost count). I chose this location primarily because it was considerably less expensive. My wife had mandated a "man cave" for mostly my tools. I was paying at lest 40% more at my prior man cave location which was just up the street. The trade off at that time 4 months ago was that the property was really in poor shape... such things as trash and units so full...that vehicles were protruding out of unlocked units. I bit the bullet to save the cash. Well, now it is now, upon recent visits (with the intent to terminate my month to month lease).I cannot believe the transformation!!! The property is in nearly pristine condition so I will stay a little longer until I find a new man cave. I believe that the main reason for this drastic and welcome change is due to the incumbent manager, whose name is Chris. My son Chris....Just Kidding!!! Chris I think has done a commendable job of making this customer very satisfied. Whenever I have gone to my storage unit recently the front office team of Chris and Lily have been refreshingly kind courteous and efficient a pleasure to deal with. I appreciate their making this a better place to rent for me..Thanks again, Ed L
rosamaria is awesome !!! I'll come back anytime!
Friendly service ! Lily she took good care to customers! And they have chris property manager very friendly
Good and friendly environment
Very nice good customer servicer. thank you vince
Hi i just rented a unit at public storage nd im gkad to mention that it was a very good experience. Chris helped me with every detail there is to rent a facility and he was very professional in every sense. thank you public storage, i will definately recomend to all my friends.
Great experience with Chris! He was very helpful and nice appreciate all his efforts.
Staff was friendly and the location was clean.
Chris was awesome ... fast and easy
It was great! I shopped around and ended up going back to you guys. Excellent customer service. I was taken care of by Lily who knew exactly what we needed, very professional, amazing people person and customer service skills.
Chris was the best one, got me in and out FAST!
Great customer service. Staff very helpful. Service with a smile.
Lily and chris were such a great help. Amazing customer service love you
Super very very attentive...helped me alot when i need it most ty so much Lily and Chris
Me gustó mucho el servicio de lily y chirs muy amable el lugar muy limpio gracias por ayudarnos
Great experience
Chris is a very helpful and nice. Look forward to dealing with him when we stop by
I came to the site 4 minutes before it closed...and a kind hearted customer service rep named Lily heard my situation and it was an emergency to get a unit that day...stayed an extra half hour after her work day was over to get me established... SERVICE WAS AWESOME... PLACE VERY CLEAN N SAFE!!!! I totally recommend this property!!!! Thanks LILY !!!!
Malena was awesome!! She had a very nice way to help me with my needs, thank you!! I would recommend anyone this place and specially this lady.
Very nice staff.
Chris and Rosemary were awesome. I'll definitely come to public storage, this location specifically.
Good customer service!
Great bank for the buck. Nice prorated rent for short term lease!
Esta es mi primera vez que rento un storage y la persona que me atendio fue la Sra. Lilly una persona muy atenta, servicial y me explico todas las instruciones de como acceder al storage y a las facilidades, los horarios y todo muy amable Lilly gusto me dio conocerte.
Great experience! Rose helped me find the unit I needed last minute when the system was showing nothing available. She helped just in time and the rest of the staff was very friendly.
Rose was awesome! Half off sale price is great too!
Great Experience with the staff and site. Never worried about my stuff, knew it was safe. Thanks Trystan for the awesome customer service!
Excellent customers service!!! I will definitely recommend the establishment. Rachel and trystan are amazing. Their customer service is better than any other storage place ive ever been to. Pick this public storage.
Came to rent a storage unit and the girls Trystan and Rachel were great it was fast n easy
Trystan, Chris, and Rachel were great and very welcoming. Would definitely recommended this facility to everyone needing a storage unit.
Chris Trystan and Rachel took good care of us in a last minute hurry up time... we needed extra space and they spent time making sure we gor the right size and thw best discount possible...
Javier rivera was extremely helpful. Would definitely rent a unit from him again!
Janvier was extremely helpful.
Great service by Lyann!
Helped a friend to move today and it went very smoothly thanks to public storage's friendly staff. The property manager, Venel, was very kind and helpful. He offered us a push cart and made things a lot easier for us. I've had some dreadful experiences at other storage facilities but this was my first time at public storage. Definitely satisfied beyond expectation.
Tocarra was so nice, helpful and professional. She got us the best sized unit for our needs and the pricing couldn't be beat.
I haven't had to rent a storage unit in a long time. I looked up several places for location, price and availability. Public Storage on Goldenrod #25781 was my first stop. I had a list of 3 others to see after this one. Well, after meeting Christina and Venel, I totally forgot about the other choices. They were both very informative and knew everything about their property. You could tell that they both loved their jobs and really worked very well together. I didn't get that feeling of competitiveness, pushing the other out of the way, egos flying, it was a wonderful atmosphere. Even their supplies were enticing the way they were displayed. Of course, they asked me if I needed any supplies. Of course, I had to buy several things..... I am terribly sorry for not bein able to do this sooner, I have been very busy with moving at home and at work. I never laughed or had such a wonderful experience with a business transaction as I did that day with Christina and Venel. They are "The Dynamic Duo". Thank you very much for taking the time to make me feel special and a part of your Family. Sincerely, Sue Stickels :)
I was looking for a storage unit and comparing prices and locations so I decided to stop at Public storage first. I was greeted by a young man named Javier O. Rivera who took his time explaining everything to me in a very professional manner. Even though he was very busy he was able to take care of everyone in a timely manner. I was very impress with his customer satisfaction skills and also satisfied with the unit I decided to rent. Thank you Javier.
I stopped by to see how things worked. Javier helped me through everything, gave me all the answers I needed. 20 minute process and I had a unit. Extremely helpful and very professional.
Came in for help with finding some moving boxes. The gentleman I believe his name was venel was extremely professional and very helpful. Even though I didn't come in for a storage unit he convinced me there is no better place to go.
I wish I could give the staff there all 10s for their great customer skills and genuine helpfulness. The ONLY reason why I have not moved my storage needs to another location is because of the fantastic service I get from your staff there. Way to go Christina. Ok, now the other shoe. I find it completely unacceptable that I have not been able to use the door by my unit. It is an inconvenience to have to walk to the other side of the buildings to let myself in. This situation has taking way too much months to fix. Even with the excellent service I receive from your staff, if this door situation is NOT addressed by the end of the month, I will be forced to take my business to another storage company. Christina and her are the only reason why I have not moved out at this point. Great job to the staff. Thank you, Jerry P Johnson
I had a wonderful time with Christina and Venel. They were very personable and helpful, and they worked well together. Talk about service with a smile! I had to make changes, but it was like being with two old friends. No kidding. Would definitely recommend. I watched them work with another customer while I was there, and saw that they got the same friendly service I got. I will be back whenever it's time to move again. Hope you two will be there : )
The place seemed to be horribly understaffed. Every time I was in the middle of my lease agreement the phone was ringing off the hook. Woman told me that it was fine that it "rings and rings all day". Now... allow me to pretense this with the understanding that it does specifically state in the contract that they are allowed to raise your rates after a said 6 months of billing. This is of course is not explained and entirely up to me to figure out. I get that; shame on me for not looking. HOWEVER, with that being said. I am deployed in Afghanistan right now. I contacted them about the raise in my rates and this is what they said... "We realize an increase in rent is never welcomed news and we understand your concern. Our costs of operating our properties have increased and unfortunately, we have to pass these costs to our tenants. Our rates are still competitively priced compared to the competition and the anticipated increase neither meets nor exceeds the current market value (listed price) for 7.5x10 storage units at the location where this account is active. We sincerely value you as a customer, appreciate your continued patronage and honorable service in our U.S Military. However, it is necessary to increase our rates in order to maintain our property operations." As you might understand I have absolutely no one at all available to just move my things. So effectively they have me by the tail. I can't just up and decide I don’t like the price anymore and leave I am stuck and honestly I don't think that’s right. Public storage knows I'm deployed (I gave them a copy of my orders for legal reasons) and yet they refuse to show the decency to help me through this time. Do not deal with this company unless you are planning on staying around less than 6 months. They are great until you need something.
Rose and gwen are amazing. I've been an existing tenant for years. This property is well maintained and the customer service is fantastic.
Incredible customer service by Gwen, every detail explained clearly. So far I am thinking on keeping it as Personal storage for more time than what I was thinking. Great service
Grate service by Javier thanks a lot
I had to move suddenly and needed a storage facility. I've dealt with Public Storage in the past and was pleased. I chose the Goldenrod location because it was close to where I was to be moving. The first unit I looked and chose ended up being to small. I received so much help from Gwen the property manager in finding a better size unit for my things. She showed me three different units in various sizes and was so accommodating to my need for a bigger unit and managed to find one that was right across from my current one. That proved to be quite a blessing because I had no help to move my things. Thank you so much Gwen, I'm so grateful for all your help and such a trying time!
Gwen and Rose were very helpful excellent customer service made the process nice, fast and easy.
Gwen and Rose are very helpful. Plus explained everything wonderfully.
Gwen and Rose are two really nice ladies. I met Gwen a few visits ago and Rose on my most recent visit last Friday. They were both professional and welcoming. The facility is always clean and efficient as well! It is service with a smile.
Truely sad, After several conversation, no help or repair of A/C unit for Building 16 at 155 S. Goldenrod. Several "managers" called and even after saying that they would get back to me...........didn't happen. No problem, I'm moving out to the neighbor down the road. The place hasn't been swept out in months, trash, cock roaches on the floor.....it's obvious that it's simply lip service. I moved in in January when it was owned by another company. Public Storage evidently bought the property, but hasn't kept up what I would call "customer service" expectatons for such a large nationally acknowledged company. I will say though that Gwen did try to help and communicate to management, kudos to her.
I've had my storage unit here since June and I had a wonderful experience so far, both Gwen and Rose are very friendly and the customer service is excellent.
the customer service was good they showed me the units and very helpful and answered all my questions. the price is good and affordable
I had a vey good experience. Gwen is the best and was super helpful. I am very please with the customer service that I received from Gwen and I would recommend this place to anyone.
Great Customer Service. Gwen always goes above and beyond to make sure the customer is satisfied. Definitely would recommend this location..
Very clean facility. The customer service was professional, prompt, and courteous. My impression of the facility was very positive from the first phone call I made to them until the day I visited their location to be shown my storage unit.