Public Storage Self-Storage Units at 11501 Biscayne Blvd, Miami, FL

Great customer service. Always on point helping you out get setup and introduced to your space.

super limpio

Great customer service, from both young ladies.

By mistake I ordered a wrong storage! Marina took care of this immediately and found a perfect storage for us right away! This really was 5 star service! I highly can recommend the facility on Biscayne Blvd! Thanks!

The ladies here were very helpful and hospitable. Love them!!!!!

Thanks for your help Shanice. The mobile app is amazing and you are too!

Thank you Shanice!

Shanice was wonderful and very helpful!

Shanice thank you for you help, your service was great

Muchos Gracias Shanice

Thank you so much Shanice! It’s been 2 years that I’ve been with you. Very nice and clean facility. Safe and secure as well! I will miss you!

Edwin was a really helpful, gave me a great costumer service, thanks for everything

Shanice is so kind and extremely helpful. She makes it so much easier to navigate storage problems. :)

good service, the lady at front desk is really helpful and practices business realtion the right way. kudos.

There are so many places with bad employees.. but not this place! Shanice and John were incredible and sought to be helpful to the fullest degree. I strongly advise you to do business here. Thank you!

Got referred her and location is nice and clean love to leave reviews

Gracias!

Just moved to the area and couldnt be more happy. Was greeted and helped by Edwin right as I walked in to set things up. Facility is clean, and staff is welcoming.

I really enjoyed my experience here. Edwin was really awesome and knowledgeable. His great smile and wonderful personality makes me want to pass the word that this location is one of the best ones for great customer service and amazing people. Keep up the great work Edwin and don't lose that wonderful personality that you have.

This is the best storage place I’ve been to since moving down here. Ed was so polite and helpful!

OK I’m just want to say that the service was great. Mr. Beckham and Glenn very helpful recommend the storage clean and service is quick🤩⭐️

Why lock the carts and bathrooms for your two hour office meeting?

Do not rent here you will experience terrible customer service. I have been standing outside for 20 min and no one is here. I’ve called 5 times and no one helps they just make excuses and no one can locate the person who is supposed to be here. Miami has tons of storage places do waste your time or money here

Everything went so well the lady at the front desk was so kind and patient with me she help me to sep up the account in the app .this location at Biscayne &115 is clean easy access I like how the door open with the app 😁 I’m very happy I choose this company.

I'm a new customer and the service I received by Shanice was out of this world!! She answered all of my questions and concerns. She made this so easy. Thank you so much!

Shanice’s is a very professional worker,she provides the right services when needed &she has patient& a very good listener.

When I arrived to make any payment Shanice was very very helpful and explained everything to me nicely. The area was also very neat and maintained.

Shanice is amazing 🤩 she went above and beyond to help me out. Thanks to her I’m situated and it was fast. Thank you so much 😊 Shanice

Gated door has been broken 2 plus weeks. Puts you at risk but prices steady going up. Try to speak with manager all to no avail

I went in to see what the process of renting a space, and let me tell you Shanice was super sweet and answered all of my questions. I know I was being a pain but she took it like a champ she even informed me about renting online which I will do. Thanks Shanice Public Storage don't be cheap give her a raise because you don't go many places these days and find good help. Thanks Shanice you rock!!!!!!!!

I live far out from this location and have a friend that stores here. I think the place is very safe and secure as well as clean. Shanice helped me and I thank you.

Thanks for your help with getting me situated into my space. Shanice and Orlando were super nice and helpful. E rental is everything! And the mobile app is amazing!

Shanice was so friendly and helpful. Love the great customer service and step by step instructions and walk through. Highly recommend this location to everyone

Thank you Shanice Always a pleasure to be helped by you.

Thanks Shanice!

Shanice thank you so much for being so helpful and professional, we need many more people like you, always with a smile and an excellent attitude, excellent customer service, thank you very much Shanice

Thanks so much for all of your Help and patience with me and my situation. We got it solved! I appréciâte. your Help and your Customer service Shanice. And thanks to John for thé extra Help.

Shanice is one of the best customer service people I have ever encountered. I am a former restaurant owner and I would have given anything to have had her on my team! She is awesome! Always pleasant, super efficient, welcoming and smiling. She should get ten stars!

Thanks Shanice and Rudy. Your service was great!

Rudy was really nice and professional, helped us select the right size storage unit for the move.

This visit I had the pleasure of being helped by Shanice and her trainees. She was very patient and helpful. They have free hand sanitizer too!

Paul is such amazing manager with a great smile nothing seem to be impossible with a a man such Paul. Public storage you guys are lucky

Paul was very helpful and nice!

Paul has been outstanding.I can't express the overwhelming joy I get when I see a young leader such as Paul my God bless him for the rest of his life.

Llegué 1:20 de la tarde para rentar un estorage y no había nadie el local cerrado

Shanice is a great manager

HJ the Manager was so helpful and pleasant. She was patient and courteous. Thank you for having her on your team.

Thanks for everything Shanice. Property is well maintained and the manager is extremely helpful.

Thanks for all your help ALL OF THE TIME Shanice

Paul and Shanice are amazing! They are the reason why I go there. Highly recommended

Paul was very helpful today with my move in! 5stars

Paul was a very nice guy and very respectful. Shanice is the best!! Thanks Public Storage!! You just gained a new customer.

I was nervous when I came inside public storage to get me space because I had eye surgery & Loteshia brown help me with my moving process she made everything easy for me & I am thankful for public storage from hiring her. Beautiful smilie & she is outstanding person.

Gracias! Beautiful and wonderful experiencia Shanice

Very respectful and helpful

This is the best public storage in Miami Dade County. This place is always immaculately clean. The grounds are always clean. Shaunice works the front desk. She is the prime example of professionalism. She is very knowledgeable about her job. She is patient with the customers and you will not leave here confused about the rental prices and spaces. I hope this property never shutdown. I Nominate employee of the year. It's hard to find employees like Shaunice. Not only should she be given employee of the year, public storage i am asking that you promote her to manager. Whatever Training your company will provide her send her there. You should pay for it not her. This is an investment of your company. Good investments brings excellent return financially and employee satisfaction 👌 Thank You, A. Jackson U.S. Army Veteran

Zaquanda is wonderful. She is amazing with customer service. She takes the extra mile to help the client. She is friendly, professional and so kind and helpful. She made my registration so smooth. I truly felt like family!!!!!!! I will highly recommend coming here!

Mucho Gracias Shanice

Shanice was very helpful and had great customer service during my first experience using public storage. I would definitely recommend this place!

Shanice was the most pleasant, helpful, and professional person I have ever dealt with at a storage facility. She was very informative regarding our options and took the time to show us different size units. She is a huge asset to this business when so many businesses are finding it hard to procure and retain talented professionals.

Shanice was a great help with securing a storage unit and assisting with what price will better serve me. This is a awesome place to store.

I recently opened a unit and it was a great experience thanks to Shanice! She gave me a warm welcome and walked me through the facility. She is a sweet heart and extremely helpful. Thank you!

It was pretty smooth. Shanice helped me through the whole process, answered all of my questions and she was a bit of a therapist for me as well lol. Definitely happy with choosing the location. Thanks Shanice.

Shanice is awesome! Thank you for your gelp. I am very pleased with my space.

Great customer service. Manager Shanice was very helpful. Made my move in process a smooth transaction. Highly recommended this location, I give it 5 🌟 🤩 ⭐️

Sadia was excellent when it came to showing me the different storage units and explaining the details about the property.

Thanks to Shanice and her District Manager John. Awesome service!

Great storage facility with a fantastic staff!

Shanice was vwry helpful. Nice celan and safe property. Thanks for all of tour help.

Thank you Shanice!

Always so helpful and pleasant. Thanks Shanice!

Gracias Shanice

Sadia gave exceptional customer service and was very knowledgeable of all the units. Thank you again see you soon

I was served perfectly. Great job!

Great place for storage. Staff & manager are very helpful, professional and very kind. Building has easy parking, safe and very clean. Highly recommend.

Thanks Shanice and Sa'Dia. Awesome service from beginning to end!

Shanice is amazing she’s always helpful and kind and she’s always there to help you whenever she needs whatever you need she’s ready to drop everything she’s doing to help.

Customer service is amazing, very helpful and easy; made the entire process very simple. Sadia and Shanice we’re both happy to help me with finding storage with my tools. Service was 10/10, I highly recommend this location.

Sadia was incredibly professional, extremely informative & upfront. I always appreciate honesty & personality. Won't go anywhere else!

Bought an auction unit and met the nicest property manager ever. Thanks Shanice. Never met anyone as nice as her.

Excelente servicio.. Shanice & Sadia muy amables y serviciales..

I came back to do my payment and Shanice and her trainee were top notch extraordinary. I appreciate Public Storage and its awesome employees. Shanice and Cherline.

Awesome service. Good people. B blessed 🙌

Thank you Shanice

I had a great experience with this Public Storage! Shanice was very kind and helpful, and really made sure everything was running smoothly with our reservation

Marcela it is a great employee She help me at every step and I have no answer more to ask She is great please don’t lose this employee

Amazing service.

Excellent experience! Shanice, at the office, could'nt be nicer & helpful. She is all what an employee at costumer service should be. The Public Store brunch at Miami Shores its simply a great solution, neat & problems less. I reccomend it to anyone who needs solutions about storage.

The ladies were very helpful and and made the whole process smooth. 🙂

Nicole is the best at her job. Really helpful, nice and polite. She deserves a raise! Thank you!

Great experience - Shanice was especially accommodating and knowledgeable.

safe place, clean. good location

Shanice is amazing. The level of service I received from her from my trip today was bar none. She personally walked me to my new storage, explained how everything works and even recommended a great place for lunch while my movers unloaded everything into my new storage unit. A+ to her!!!

Bastante CARO !!!

I learned a long time ago the difference between good customer care ( expected ) and excellent customer care ( never expected but always hoping for ) The latter of course, means going way beyond expectations on any issue the client may require help with , this may be from the mundane to the most challenging . This criteria was perfectly met when dealing with Shanice at my local Public Storage center here in North Miami , her her effort and commitment in the resolution of an issue, perfectly describes what excellence in customer care is. Congrats Public Storage and thank you Shanice I would also like to thank the other folks I dealt with at this location , they were all courteous professionals Cris

Shanice explained with details all the steps to complete the service, she is very reliable person, I give 10 stars

I had the pleasure of speaking with Shanice. I had a few questions and she was able to answer and help me with each question. She was very polite, positive, and helpful. She is one of the best employees public storage has.

The people working there are theives. Dont leave valuables out.

Retha was very helpful in helping me choosing the right size unit for my things.

Thank you Retha, you were most helpful.

Thank you Shanice

Shanice is wonderful. She is amazing with customer service. She takes the extra mile to help the client. She is friendly, professional and so kind and helpful. She made my registration so smooth. I truly felt like family!!!!!!! I will highly recommend coming here!

Had a unit with them for about a month and they were super nice and very clean. Would get another unit with them again.

Connie was so frendly and expeditive! Good bless

Connie was BEYOND AMAZING!! I ABSOLUTELY LOVE HER AND RECOMMEND HER TO ANYBODY!! Sweet soul, very helpful & extremely beautiful inside and out !!

Great service , helpful , and very amicable personnel

Connie was friendly, helpful and fast. She helped us find the unit we needed and was very clear. Super kind. Would recommend this location based on Connies service alone ! :)

Thanks Shanice

Connie is the best!

SHANICE WAS GREAT! THANKS FOR ALL YOUR HELP, YOUR KINDNESS IS INFECTIOUS. YOUR PROPERTY IS WELL MAINTAINED. I FELT VERY WELCOMED BY YOU.

I have been a customer of public storage for over a decade in multiple locations. Connie at the 11501 biscayne Blvd location is by far your MVP! She responds quickly she follows up and she is so pleasant to work with. I was out of town and had difficulties trying to finalize rental of another unit. She was so efficient and made sure all was set. I came in this morning to thank her and she greeted me as she does all the customers with her friendly high spirited hello. We need more Connie’s in the world. You are lucky to have her!

Greatest service of all time. The manager Shanice did all he could to help us meet our needs! . She runs a highly professional and spotless public storage facility.

Súper Excelente Shanice Gracias!!

Connie your such an amazing worker. Thank you for always making sure my boyfriend and I are taken care of. You don’t find customer service like this anymore. Continue making a difference we need more people like you in this world.

The service is very organized and customer friendly. The employees Ms. Connie and the property manager Mrs. Shanice are a prime example of hard work friendly demeanor and dedication to their job. They should be listed as essential workers. But all in all, this public storage is one of the nicest and most friendly locations you'll want to react from.

If you looking for a good storage and a best staff to assist you dont even take a minute to think go straight to this place and ask for Connie she is top notch when its coming to customer service,best one i ever met in my life.

The girl were very helpful and did the best to help us out ee are a moving company we will recomend them.

Connie is THE BEST !!!!!!

Connie gave perfect service. I was stressed out and she helped me with erental process. I am grateful for all her help

Great service! Very awesome employee she explained everything to me, and very good experience!

Thanks ms pam

I can't thank Shenice and Connie enough for showing mental suport with these trying times. The complex is well sanitized andwell kept are a welcoming site. Easy access to my unit. Thank you Shenice and Connie.

Connie and Shanice are always very helpful whenever I need assistance. I have been a satisfied customer for over 2 years now.

Came here to buy boxes for a move, and a family member has a storage spot here. Excellent service! Connie is so pleasant and helpful. She really shines in customer service. Will come here again if I need more moving supplies!

Extremely pleasant staff - Jellussa was particularly helpful on my last day and helped me move some things out herself just so that I could make the 6pm cut-off. Would definitely recommend this location!

Very helpful staff. Clean location. They were able to accommodate to my unique situation. Connie is an expert ask her anything and she will have an answer for you.

Very good 👍👍👍 me gusta compar amercan eagle, puma, aeropostale

¡¡¡Connie Is excellent!!! She has that genuine sense of hospitality!!! Thank you Connie!!!

Jellussa is a great worker she assisted me with vacating and my time here was excellent thank you public storage I will recommend!!

Hi jellussa was very good with me today she helped me find the perfect size and was super nice thank you public storage she is a great employee !

Great service and quick response! Connie was great and pretty helpful! I totally would recommend this location to my family and friends

Great Experiencia with Shanice. Gracias!!

You have one if the best employees in Shanice. She does an excellent job, she makes coming and doing what needs to be done easy and pleasant. Keep her working here, she deserves the credit for all she does.

The DM of this location reached out to me immediately after I posted about issue I had. They definitely deserve 5 stars because even I'm taken a back by how fast and seriously he took to resolve this issue and to make sure that I knew that I was a valued customer of theirs. I will recommend this location to no end because of the loyalty to their customers they've really shown me they have. If i ever need s storage unit again I will go nowhere else but here.

Moving is such a hassle, but I must say this storage location and its employee's have been A+, very attentive, courteous and very diligent with all their work. We are so happy to have found such a reliable place. Thank you Shanice you definitely made our day and move so much easier!

The facility is great and the service is amazing. Shanice was a pleasure to work with and helped to accomplish a successful move-in despite the many stressors and obstacles that I was delaing with on that day. If you are looking for a home away from home for your beloved things, this is the place to go.

Buen lugar para cuando tienes cosas de mas en casa y necesitas guardarlas, precio razonable

I’ve been a customer with your storage facility for a few years now. I decided to get a larger unit. CONNIE could not have been more knowledgeable, personable, and The whole experience was easy, if anyone person should be your spokesperson, I would choose her! She loves what she does and it shines thru. Great asset to your company

Ms. Connie was absolutely AMAZING!! So friendly and helpful. Went above and beyond to make sure I had what was needed. I really appreciate it

Connie was super welcoming and took the time to get us what we needed, at a really good price. She gave great directions and keeps the place looking nice. Thank you for the enjoyable experience!

Connie was so helpful today. I moved in and needed a bigger storage unit. Even with so many other customers waiting she was able to find me a unit that the movers could finish my move. I’m so thankful she was at work today! Great Job Connie!

Public Storage 11501 Biscayne Blvd. Miami Fl. 33181 Connie is very professional and went the extra mile to assist with my storage unit. I'm relieved that I have a safe clean place to store my things. Connie was extremely knowledgeable and pleasent. She explained every aspect of renting the unit to me, including showing it to me before I made the final decision.Outstanding customer service. The staff have always been extremely helpful and honest! They implemented new guidelines with security during Covid-19. If I can give this staff employees at this location 15 Stars I would, they deserve it!!!

The place very clean,good service!! Connie she is very friendly,professional, helpful. Thanks for trying to help me 😊😊 God bless you Connie

Shanice is an absolute treasure! Professional, cheerful, and always goes above and beyond to help customers. You could not WISH for better customer service! I have a unit at this location for a few years now, and it has been a great experience the whole time. I can not say it enough, thank you so much Shanice! - Nichole 😀

I had a great experience. I received excellent customer service from Shanice she was awesome and made me feel very welcomed.

The five stars all round. Bittersweet to leave because Shanice is a sweetheart and super helpful. She and the other girl that works there. I never had an issue for the 6 years that I had my unit. The manager was super helpful when I went the other day wanting my lock cut. Over all super clean, presentable and very secure to have anything stored anything. ⭐️⭐️⭐️⭐️⭐️

Shanice was an outstanding employee, she help me pick the right unit, her customer service was 5 star.

As I arrive onto the freshly paved asphalt, lush landscaped, greenery, awaits my arrival. Per my emailed confirmation that gives me access to meet the outstanding members of the Public Storage. My storage unit was undersized so I upgraded to a more spacious, affordable roll-up unit. My overall expectations have been more then exceeded. Richard Walter 1229 1403 Biscayne

Very nice and helpful staff. Incredible customer service and very happy! Thanks Shanice and Meishara.

Great customer service always shanice is great with customer her positive energy makes me so happy

Shanice was amazing, signing up was easy and fast. She answered all my questions and showed me what they had available. outstanding costumer service, Highly recommended! :)

Shanice was very nice !!! The gave us all the inf and helped us in everything!!! Good price !!!

Buena experiencia con shanice

Shanice was very patient with me and was very helpful.

Shanice the Manager at PS 11501 Biscayne Blvd gave me the very best service I ever had leasing a storage, she is super profesional !!

I came in with a huge problem but nothing to big for Shanice, she took care of me from start to finish and with a smile ! I Wish she worked everywhere I needed to go! Thanks again 👌🏼

I recently got a storage unit again. Shanice was the employee who helped me with the process at this location. She could not have been more wonderful. If I were looking to hire someone, I'd want someone like Shanice on my team!

Shanice was such a pleasure to do business with. She was professional, courteous, and funny. She was very knowledgeable with the different units and prices. She spoke to everyone that came in contact with her. I had a bad experience with Public storage a few years ago and I'm glad she was there to make the experience enjoyable again.

Such a pleasant surprise to get great customer service, esp in Miami! Shanice was very patient and assisted me in figuring out which storage unit size would suit me best. Moving is never fun, but choosing and arranging storage with this location was a good experience and made life easier. Thank you!

Shanice was so friendly and helpful. The space is clean and organized. If you want to avoid seeing anyone because of the pandemic, they have things all set up for you.

I was assisted by Mena and she was great. She helped me decided the best storage space for my needs, walked me through the facility and showed me how everything works. The space is very clean and i'm happy with the value

i like this storage location for the service , atmosphere,cleaness and friendly service I will recomend this place to all my friends.

Shanice is a nice person you guys will definitely love her. When you go to public storage ask for her and she will definitely be willing to help you

I made an appointment with Public storage and this location wasn’t able to accommodate what me and my family needed. Mena and Mickey were able to remedy my situation. The girls worked to find me a location that had what I needed and were even able to make me another reservation from this location! They were very knowledgeable and down to earth. I really appreciate the above and beyond effort. Thanks Girls!!

Property is clean. Mickey was nice and informative. Excellent customer service was given. Glad I chose this location for my storage needs.

I want to thank Shenice and Mickey for all their help today. They are a great team! Very courteous, friendly, and extremely helpful.

Great staff , location , clean. Monthly rates increase multiple times not great.

Thanks Mena, first time here and have a good experience. I am gonna be back!!

Thank you Mena for your patients, I never felt so welcomed! I definitely recommend this place.

I have been in this facility for 15 yrs. Last week they had signs up requiring face masks. This week they were removed and I was the only one ( other than employees) that was wearing a face mask. Im furious. The covid numbers in Florida have gone through the roof recently and this is the route they take? No, they cant legally state that you MUST wear a mask, but they CERTAINLY can have signs up asking you to wear one. We need to protect each other from this virus. Seriously considering a move to another company.

Shanice and her staff are professional and kind. Very clean facility and highly recommended.

The help I got from Shanice Roberson was excellent, she took the time to go through my file and help me with everything I needed. Very happy with the service. Thank you!

Muy Amable da una explicación muy completa un gran carisma super recomenda

This place is amazing the customer service was great and on point Shanice that works there was just great. Helped me with everything that I needed.

Mena helped me out getting the perfect storage her customer service was amazing I went to three locations before I talked with mena and she did such a fantastic just especially during the covid - 19 it was pleasure working with her.

Robert was very helpful and provided excellent customer service.

Robert is an asset to your company. Stephanie has the sweetest smile. Thank you!

Rob and mena were very helpful and very friendly.

Mena is a godsend and a logistics wizzard!

Roberto and Dennison are always very helpful and location is very convenient and always clean. Glad Rob is back we’ve missed his excellent customer service

Thank you Mena And Robert !!

Thanks You Mena

Thank you Mena. Im very grateful.

Kind people, great service

Great staff, Clean property. Dennison and Mena are the best

Las atenciones al cliente son muy buena.

Store manager dennison is amazing. very helpful and professional.

Great staff and service

Excellent service, dennison went above and beyond what is required, I will definitely be recommending this location to friends and relatives. Highly recommended.

Thank you Mena Everything you are very nice and sweet im really grateful.

Thank you philomena for the wonderful experience , best customer service I seen by far. I really appreciate your patience with my storage space and pricing set up. see you soon .

Mena was very nice, helpful and professional

Dennison was amazing at the office. Thank you for assisting me find a perfect unit.

Moved from a house to a condo. Every time I visited my stuff the staff was friendly and helpful. Would recommend and use again if I needed storage.

Thank you Mena For All of your great help I really appreciate it.

Had such a great experience with Jellussa and Roberto, they were very informative and professional. The space is very clean and well kept. Highly recommend

It's a Great Place to Storage all your stuff!!!!Very Highly Recommended!!!!!

How much does it cost?

Great experience with customer service! Our move took longer than expected and the manager, Dennison, stayed an extra 45 mins to lock up. Thanks Dennison!

Would never write a review regarding a storage facility, but Dennison is a life saver.

Faculty was courteous and understanding to our situation. Great Job!!

their staff are very helpful... specially The customer service provided by Mr. Robert it's excellent. . Public storage don't have an employee.. they have an asset...thank you Robert..

Staff was very helpful and responsive. Went above and beyond to help with my unit.

Dennison and Roberto are great

Amanda was super-nice, supportive, knowledgeable, helped us set up our account. We're forever grateful!

Thank you, Mena for always providing excellent costumer service and always very helpful.

Thanks to MENA For her amazing customer service and amazing personality I never had any problems and any time I need storage space I will be back.

Mena was pleasant and it was a quick and easy registration process. All good!

Mickey has been a doll and so helpful and welcoming seems like a family experience thanks public storage for an employee like Ms Mickey 😆😆😆

Mickey and the facility is so prepared to address whatever needs you have. It is well-maintained and conveniently located. The staff makes the entire process all the more feasible because of how accommodating and professional they are. They keep you updated and informed on everything. There are never any inconvenient surprises. I appreciate the staff and this location so very much. You will be happy trusting them with your valued possessions.

Mickey was so excellent and fabulous! This is an outstanding experience I have there.

I had a great experience and by far I would store my goods here any day and Mickey has made it even better thanks Public Storage

Mickey and Robert are great representatives, very helpful and and went above and beyond for their costumers.

Porperty is Vera nice Mickey was very help even though the language diffrence i love her Energy and public Storage

Good costumer service. Place looks clean.

Mickie is a great employee and excellent helper. Will do business again with public storage!

Jerlisa was very helpful and assisted with all of our storage needs and Mickey is the most happy human I’ve ever encountered great face for Public Storage

Mickey and Roberto provided phenomenal service and always are good people . I stored with them before and I will continue to do so because their service is always great . Thank you so much

Great staff!!!! Thank you

Friendly knowledgeable salesperson (Mickey) made getting a room here a pleasure!

We are not disappointed to have chosen the Public Storage in North Miami on Biscayne Blvd. Denisson was extremely helpful, kind and understanding when we first came in to check out the space and ended up renting on the spot. Every time we go to drop something off everyone is always super friendly and helpful and it is easy to get in and out. Thanks so much!

They didn't honor online reservation discount. They didn't know how to process my request. They were not friendly and seemed indifferent to my satisfaction. Units were not humility controlled. Security was very weak.

Great efficient service. Thanks Lisa.

Very easy and efficient rental process. The staff were extremely informative and very pleasant, and fully explained the process to me. Shout out to Mickey who was particularly helpful!

Great service!

Dennison was extremely helpful, I gladly recommend his service

Mickey is very welcoming feels like a family type environment the fact that I didn’t have to search around due to how convenient and safe Mickey made me feel she’s a keeper

Mickey was amazing with the language barrier she still maker posible to rent space nice Lady thanks Mickey

This lady, Nina helped lower my bill by understanding my problem with her graciousness to me and my family She deserves to be promoted 😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😀😃😃😃😃😃😃😃

Mickey has the most welcoming and loving ,sweet personality I've ever encountered her smile heals with out her knowing you need more like her not just at public Storage but in any esabishment

Mickey And Roberto was the best the service is amazing and the need to help customers is endless luv it👌

I love Mickey she's very nice and make you feel welcomed very professional. They are clean and organized. And I love how they have video security they stress that they want to make sure your belongings are protected and who is coming in and out of their storage.

I have had a great experience the lady’s where ever so kind and appreciate that u was renting here and if I would ever refer a good storing place it would be here Mickey and Jerlisa awesome experience

I just received a call from the district manager of this facility. He kindly explained to me why the 2nd elevator at this location was not working and what happens if the elevator is held for long periods of time. He also advised me that he would speak to his employee about the manner in which the situation was handled. I appreciate the quickness to the post, although I never thought I would get a response. KUDOS!!!! It is quite refreshing to know that management cares. I must add, the situation did not deter me from being a customer of public storage. I have been a customer many times in my life due to relocating. My opinion is, they are by far, still the best rental/storage facility.

Mickey was very welcoming and has an amazing personality, need more associates like her!!! Outstanding experience, fast and efficient

i love u all

The experience here at this Public Storage has been beyond excellent. Mickey, from the first day has been the most helpful, attentive and friendly staff member I've ever experienced at any public storage. I would highly recommend this public storage to any and everyone.

I would like everyone to know about this business. I just rented space from them after a contract on a house that I was attempting to buy fell through. Needless to say, I was quite demoralized about that! When I went into this business, I met Robert and Mickey. I was greeted with such warmth and professionalism, that I was astonished! They not only took care of my storage needs, but offered words of encouragement for my continuing house hunt. They are the kind of employees that business owners AND customers dream about. So, I found a clean, well-run place to store my things and two wonderful employees that made me feel that I was the most important customer in the world!

Mickey and Roberto is aswome ppl the porperty is clean and they go out their way to accommodate Thanks public storage great staff

Well I love coming here. The staff are great and the location is clean. I don't have no complaints

I had a very good experience with both Roberto and Mickenshell I wolud recommend any and every on both have sweet souls love em

Quick service

Mickey and Dennison were a dream to work with. They made the process of registering super quick and easy. They were also very helpful and patient when it came to choosing a unit.

Dennison was awesome. Stayed late to close up and offered water. Thanks

Staff is extremely helpful and courteous, especially Mickey! She made sure to make the whole process easy and enjoyable, I will definitely recommend this public storage to everyone I know. And look forward to seeing Mickey again! :)

Mickey is the best she’s quick and help me out with exactly the storage place I was looking for .thank you .

Connie is very disrespectful will never use this place again

The location is always clean and well maintained. Easy access to my unit whenever I need it. the staff is friendly too, especially Rob and Mickey. They were very helpful last time I went in. They helped us come up with a great solution for a new unit that fit our needs better.

First storage in miami and Mickie was a great help to me and my family and made sure my stuff was taken care of .Thank you Mickie !

Connie is great!!

Very nice person helped out so much smiling the hole time

Connie and Mickie has the most incredible customer service experience ever!!!

Mickeshell by far has the sweetest smile and lots of energy I'm an elderly lady legs dont function how they use to she offer me a seat and she's the best so nice and welcoming she an asset I love her

Connie was very helpful!!

Service was great, really nice people

Excellent service and even better, friendly staff ( Mickenshell & Roberto ) !

Dennison was great! He helped me get checked in and showed me how to get my unit set up! Very helpful and nice!

This location always provide great customer service. I am a repeated customer and I love the convenience, the atmosphere, and most importantly, the staff. Roberto was a great help and he and his co-worker Connie was also friendly; which made the environment more welcoming.

By far, this location is the best. Sometimes you wonder if good, accommodating, and reliable customer service still exists. Not only it exists, it thrives at this establish. We all go through periods in life where moving can be stressful, however when an establishment like this exist, it transforms the transition from a stressful one, to a new future full of possibilities. All credit is due to the awesome staff.

Awsome place! Great people!

Great storage facility!!! Connie and Dennison are fantastic; they have provided my family and me with exceptional customer service! They're very polite and respectful. Connie goes above and far beyond to ensure she answers all of your questions. Thanks to both of you!

The team you have at this location is fantastic! Connie has great in assisting my wife and I during our move in. She’s the best!

Definitely one of the best customer service I have received in my life from Ms Connie! She helped me out in my time of need from point a all the way to point z. We need more people like this in this world. SHE IS A KEEPER, 100 Stars recommended! - DeBraun

The staff are very friendly and because they changed the hours, it has been a lot safer than before. Overall I’d chose to do business with them again.

Roberto and Connie provided excellent customer service and the facility is always very clean. Highly recommend this location.

I recently rented a spot in this location, and I was helped by Connie de light of this storage.. She was professional friendly smart and fast.. She walk me through every detail that I didn't know nothing about... congratulations to the storage manager for having this amazing woman working there, I hope she get a promotion soon.. I will recommen this storage to everyone in need. Thank you Connie.. Sincerely Marlen Bhaila.

My first visit, very professional customer service i love it very good attitude,i will recommend i been in other public storage facilities so far there at the top of my review😍👏👍.

I was so pleased with the level professionalism and service at this store Connie and Robert greeted me as I entered the doors, Robert was taking care of another renter and you could tell by the interaction the customer was pleased. Connie attended me very quickly introduced herself and took me to see the units avalable. Connie asked what I was storing to see if the size i asked for was right, well it was too small and she proceeded to show what i needed. I'm a very happy renter.

If I could give them 10 stars I would! I love Ms. Connie and Mr. Roberts. Such genuine kind people. Very understanding. Love them😘😘.

Hello how I can talk with someone from this company ?

Over priced

Great staff. I received amazing customer service from Reberto.

Excellent,absolutely Excellent. First class service Connie ,Roberto and Dennison we very helpful and showcased the best customer service.

Connie was so nice and she was here all night for me thanks

The staff here are so nice! They will answer any questions you may have and most importantly the facility is kept clean at all times. There is always someone available to help. On my move out date, I forgot my key and the district manager was there and helped out. That generous gesture will bring me back to Public Storage for future storage needs.

Roberto and Connie were very helpful and great

I recently rented a unit and the experience was satisfactory. I reserved the unit online and when I walked in, I was attended to within a few minutes. The unit they showed me was exactly what the website said. My only concern with the unit is the possibility of storm surge ruining my stuff. It's all the way in the back and this location is right by the ocean. Hopefully it's far enough away. Regarding their hours, I have worked with Public Storage before so I knew going in that not all of their facilities offer access to the units after office hours. Some do and some don't so I asked them. There was one thing that did catch my attention. You have to sign the carts out. I have never seen that in any other storage facility but I can live with it.

Connie and Rob are very professional and willing to help the customers. They have great customer service skills and that's one reason why I have continued to go back to this property each time I needed a storage

Connie was excellent - walked-in rented a space and filled with our stuff. No drama, No issues. It is clean, well managed and secure.

Love this facility - I have been using this location for 13 years. Its not the closest to my home, however, the staff has always been so helpful to me. Other locations do not compare! Shout out to Connie & Robert for being so helpful and accomodating.

Connie and Dennison provided me with exceptional customer service! Polite and respectful. Connie went above and far beyond to ensure my questions were answered and made me feel comfortable with my reservation, with respect to floor and volume size, serving my exact needs. Thanks to the both of you!

I absolutely love this place! The staff is so warm, welcoming, professional, courteous, and understanding. I had actually been with one of their competitors, Cube Smart, for almost a year (more so due to its proximity to my house); however, the quality (or lack thereof) at Cube was so disgusting, I absolutely had to come back to Public Storage, especially this location. They had always been so good to me, during my undergrad days. The property is well-maintained, and the staff, when necessary, regularly communicates with you. Their customer service is so top-notch, that even if I were being charged an exorbitant amount of money, I would still pay it. The fact that that is not the case will always continue to blow my mind, due to the convenience, affordability, and overall friendliness of their business. You won't be disappointed!

Great customer service!

Tonisha and Robert great service very nice

Roberto and Tonisha were excellent and provided A+ customer service very clean property

Roberto was extremely helpful & knowledgeable. We looked at another storage storage somewhere else, but they weren’t as helpful as Roberto. So we returned to Roberto & rented from him. Thank you very much for all your help and kindness.

Good service

I really recommend this place. Robert provided me with the best customer service, he helped me in every way he could. Roberto and Dolly make you feel very welcome and they are ready to assist with professionalism. Parking is easy and close by elevators.

Dolly and Roberto provided me with excellent customer service and highly recommend this property. Very friendly atmosphere and property is extremely clean.

Best place I have ever rented storage space from. Robert is so pleasant he went out of his way 5 different times in 2 days to help me everyway he could. Dolly did as well. They are honest, efficient keep the place really clean, all this with a smile. They got me a bigger unit for less money and helped me to my car. I'm older and I need a cool air conditioned well lit space to go through my things. Parking is easy and close by elevators. I like the new Orange paint job as well. Ask for Robert and Dolly you well be happy you did!!

Dolly she is the best😁

Dolly to this location is very professional.

La mejor asistenta de miami dolly manager gracias ppr su atencion

Dolly is an amazing member of this team. We came in almost to the time of closing and she assisted us in every way possible. She even allowed us to lock our unit after hours. She’s amazing !!

Great customer service and property is super clean. Roberto and Dolly provided excellent customer service and would highly recommend this public storage.

Dolly and Roberto good customer service.I will recommend this two people.Super clean please.

Awesome customer service very friendly staff... highly recomended it. !

Muy buena atención de parte de Dolly la manager.muy limpio todo el lugar

Dolly la mánager presta muy buen servicio.

Me encanta la atención al cliente

I've been using this facility for years. Dolly and Roberto are very knowledgeable about their positions. Both of them are professional, courteous and helpful. 👍👍👍👍👍

It was great. Hours weren't my favorite but it was for the best, safety.

Dolly and Roberto are very kind and honest and always provide excellent customer service. I will recommend this place

I checked out several storage areas near my 33154 zip, and not only is this facility cleaner and better laid out, but customer service here far surpassed the other spots I visited. Roberto was most accommodating and considerate, and most amiable. I did not deal with Dolly but she was very friendly and accommodating as well! Nice to experience such customer service in Miami!

Dolly la manege de public storage ss super buena com muy buena atencion!!! Execlente persona graciass

Excelente atención. Dolly es una persona responsable y siempre pendiente de que el lugar este limpio. Recomiendo este Storage a cualquier persona.

Dolly y Conny tienen muy buen customer service.gracias por su servicio.Lugar muy limpio yo lo recomiendo

Excellent service, super clean units.. this PS should be an example to others .and Connie the manager of this PS is awesome!! 👏👏👏👏👏

Dolly provides an excellent customer service as well as all the other employees. I would also like to mention that they really keep this store very clean.

Connie was the best! Very helpful great customer services. Dally was great as well! Great team.

Good place to keep your things safe

Dolly and Roberto have given the best customer service even given. I will recomend to all my friends. Thanks.

***EDIT: They finally updated their hours on the website...almost two months later. May have been due to the message I left with the regional manager (who never called me back). I still do not reccomend this place.*** The lady that assisted us was very helpful in finding us a good unit at a decent price. However, this location has an issue they are aware of, yet they make no effort to make customers aware of it. Their website shows access hours being from 6:30 a.m. - 9:00 p.m. They should be telling every customer that walks in that there is an issue with the website and that THESE are the correct hours. Instead they mention the access hours once and then say 'We told you when the access hours were.' Yes that may be true but the website is a source of information for when something is mentioned once and you forget about it. Also, if they had said when we moved in that there was a problem with the website we wouldn't have used that as a source of information. We spoke with the district manager who offered no refund even though our move-in was delayed 12 hours. We are college students and this took place during finals week. Thankfully we were able to move everything in but the added stress was not necessary. I also missed $45 worth of work because of the delay. This is bad customer service.

Was here for work, had to clear out a storage unit for a bankruptcy, and what a staff!! Connie and Dolly attended to each and every one of my needs. Extremely polite, personable, and made my experience a breeze. Happening upon employees like them is rare and makes the job that much easier. Absolutely great folks! The facility was clean and easily maneuverable, as well, which is a big plus as I rarely know what exactly I am walking into. Thank you so much!!

Manager is so nice

Nice and fast experience .. friendly personnel.. Dolly and Roberto best customer service ..

Dolly was so nice and helpful! I had a very complicated move and she did me the favor of staying later to make sure I finished. She is so sweet and efficient. I wish more people were like her.