Scammers..
They raise the unit prices monthly without a notice and the units are smaller than what they advertising.
My 5⭐ rating is a SOLE reflection of the PHENOMENAL Customer Service I received from Ms. Brenda Lewis. She really needs to do a tutorial AND have a podcast on "HOW TO" cater to customers. Honestly, I really HOPE Public Storage CHERISHES Ms. Brenda's ELITE skills, because a prominent guest may visit that facility and make her an $OFFER$ she CAN'T refuse. ALOT of high profile owners and etc, would LOVE to have Ms. Lewis leading their team/staff. 🙂👍🏽
Had a great experience Noel was very helpful and attentive would definitely come back to continue to do buisness at this location.
Kay got me a good storage for a great price great service
Brenda provided me with excellent customer service, she was detailed and patient throughout the process.
Noel was extremely helpful, thank to his help I was done in no time. Usually in other location it would have take me hours to get done, thanks to him I was done in no time.
Thank you again
Gladys
Great customer service. Very attentive. Noel was awesome
Noel and Brenda was outstanding with customer care and support
This is the first time I walk into this store and was greeted with a smile and given good customer service. I live close by so I pay at this location, she help me get setup with the app, Brenda was the right move for this store , thank you brenda
Noel was a amazing help to me
Noel was amazing! He’s very professional and patient. Such a great worker. Noel did a great job, getting everyone in and out today.
I love this location! Employee Noel is awesome!!
Customer service was excellent.
Just wanted to say Janet is an amazing and awesome employee very friendly and professional also has a very welcoming personality.... She helped me with my concerns regarding payment amount for my unit.....
Great service, would definitely recommend this location.
Janet and Noel were excellent and very helpful. Helped us with online rental.
Love Janet, she's kind and respectful and went all out to help me.
Janet was very professional , friendly she portray good customer qualities.
Kerrie and Noel give and excellent service !!!!!
Janet was very helpful and informative. Happy to have rented here.
WOW JANET WAS THE BOMB POLITE PROFESSIONAL KIND HELPFUL I WOULD GIVE HER 100 SHE IS A ASSET TO THIS COMPANY GIVE HER A RAISE SHE WAS GOD SENT A BLESSING KEEP HER!
Noel was a great help today for me while looking for deals and discounts thx u I recommend here if your looking for storage
Customer service was excellent, Ms.Janet was very helpful, knowledgeable and easy to talk with.
Excellent service with a smile.
The ladie was very patient with me and help me with everything even it was the time for her to go
Tiffany and Reagan was awesome great energy
Ke'Andra and Sholanda gave GREAT customer service I will be back again
Ke'Andra and Sholanda was very helpful, accomodating and friendly. Thank you so much for your help.
Keandra was very helpful and I appreciate her help
Claudette and sholanda help me so well download the app great customer service makes it feel as I was at home thanks ladys
Will give this location a 10 stars thanks to Claudette and SHOLADA
Good customer service will recommend this location I’m so thankful Sholada and Claudette they were very helpful
I'm so impressed with the customer service I received from SHOLANDA & CLAUDETTE both ladies were VERY professional knowledgeable and helpful.. I will definitely be a new frequent client.. Thank you very much ladies GOD bless you both
Sho lands and Claudette was so helpful great customer service always inside the office ready to help downloaded the app
Keandra and sholanda service is great!!
Keandra was so nice great customer service!
KeAndra was very professional with helping me with my unit. Sholanda also was very helpful.
Keandra was excellent, very helpful
Keandra and Sholanda has excellent customer service and always willing to help. Go rent your storage here!!!
Keandra services was very helpful and great
Ms.Claudette was pleasant and helpful. She answered all of my questions and I did rent a space here because of her.
Keandra service is great !!
Scott was very professional, friendly and informative. It was a fun experience doing business wiith him
I went Public Storage and spoke with Claudette and she helped and stayed Very professional and walked me through the process of booking a storage space online because I'm not very technical Savvy! She was the kindest soul very respectful! I booked a 10x10 space and got a welcome email quickly and then my access code. I was extremely happy with the service.
Sholanda was so nice great customer service always
Sholanda was great l Iove her spirit very great customer service
Claudette and sholanda was so happy to help me download app and helped me find the perfect space you lady's rock thanks again
Keandra was excellent, very helpful and resourceful. Professional and great storage facility. Will visit again!
Claudette experience was awesome
Sholanda was a great help download the app and got me going great customer service
Sholanda was so nice helping me with everything I needed great customer service
From the moment I walked into the store, I knew my experience was going to be outstanding. The Yasmin greeted me with warm smiles and an eagerness to assist. I was particularly impressed. Yazmin not only helped me find exactly what I was looking for but also offered insightful suggestions that demonstrated her deep knowledge and passion for their products.
What really set this experience apart was the her willingness to go the extra mile. When I mentioned I was in a bit of a hurry, Yazmin expedited the checkout process, ensuring I was on my way in no time.
The environment of the store was equally impressive. Clean, well-organized, and inviting, it made the entire shopping experience a pleasure. Even during busy moments, the staff remained calm and courteous, attending to every customer with patience and a smile.
Best regards,
YC
Thanks Tanija for your help and support!
I had the opportunity today to acquire the services of Yasmin Waldron. I was prompted to give this review because of her professionalism and excellent manner in handling my request for a storage space. Ms. Waldron took her time to search and found me a unit for the size I needed. She is no doubt an asset to your company and should be commended for her efforts. Her customer service is top of the line and deserves a 5 star.
Reshma you are always helpful
Great customer service Claudette thanks👍🏼
sholanda was awesome nice person great customer service
Sholanda was great love her awesome job happy spirit loving personal
Showed up to office at 930am to complete move in. Employee never showed up. Waited an hour before leaving to book with cubesmart. Very annoying.
Storage area was clean and ready for move-in. Troy at the office was very helpful and friendly.
Sholanda was so helpful she is a very sweet young lady with great customer service
Sholanda was a great help download the app for me and found me a cheap rate
Sholanda was a great help put in rent rate change for me and help me download the app
Sholanda was great help really nice person help me download app great person
Sholanda has great customer service she always has a smile on her face when I walk into the office love to help great hearted person
Sholanda was so nice and helpful
Sholanda needs 10 stars great employee sweet person
Sholanda was great today love her spirit very sweet personality
Sholanda was so helpful she help me download the app made my life so easier
Sholanda was a great help downloaded app for me and help me find the lowest rate
Staff was nice, but there are no carts at this location. Decided to use another storage company.
In this day and age, where I find that it is so common for those who work in customer service to just abandon the service part of customer service, It is nice to know that somebody like Patrice, the property manager at this facility, still cares about taking care of a customer. I’ve witnessed her going out of her way to make sure that my fellow renters were taken care of and she’s made it a duty to get to know her clients, and be very attentive to their needs. Thank you Patrice for all you do and I hope that public storage realizes what a gem they have and how blessed they are to have you employed with them.
Ps: your prices are still too high, but Patrice almost makes up for the outrageous prices.
sholanda was nice , friendly , cooperated with me and so helpful
Problems from the start. Location has no gate access after the office closes (wasn't told this). Price increase after 1 month. The staff is hit or miss. The bathrooms are locked in the climate controlled areas. When we were moving in we had a 20ft truck and had to walk next door to the Laquinta to use the bathroom. Just not quality service.
Very good customer service nice and friendly people shalonda made sure I got help with everything I needed she’s a very nice person
Sholanda help me download the app I was so amazed how the gate open from my phone thanks sholanda
On time great customer service experience in and out no long wait
Me and my family had the most uplifting experience. One I had not had since before COVID-19.
It appears people and companies are all out for a dollar and getting over on those who are less fortunate and just trying to live from day to day. Raising rates at will... Which public storage has also done so during the aftermath of pandemic.
Not offering any discounts to its loyal customers.
There seems to be absolutely no real professional training or compassion for the customer. Now days it's takes it or leave it, and we charge the customer whatever we want for poor service.
But today, that wasn't the case with Ms. Yazsmin at the 1500 Lauderhill location. She actually went all out to assure we the customers were satisfied without thinking twice about it, regardless of time and with patience. She was "extremely" professional distributing great people skills. Showed so much compassion toward what we were going through. Our having to move from another location that was destroyed by a devastating flood. Such a devastation losing nearly everything! Ms. Yasmin gave "red carpet service." And we need many like her in today's society. It was such a caring understanding experience. She made every negative emotional thought go away during the entire process when getting us setup. We toured the unit before renting. Was given total undivided attention making my family feel special and important. Took the time to make sure everything was carefully satisfying. We felt as if we had known her for a lifetime. We felt extremely comfortable and in good hands, knowing that we were being well taken care of after our losses.
Thanks for providing us with such a caring compassionate professoional representative who also represents your company/public storage with positive results
Thank You Ms. Yasmin for all your help and great service.
Thanks so much to miss Yasmine great attitude beautiful heart
Patrice is such a sweet lady very caring and sweet.
Wonderful service sholanda
Sholanda was a great help a beautiful smile and a great heart thanks for everything
Tanaka was a great helping with problem solving issues with my account.
It has been one of my worst experiences I've had in my life , I had the cops called on me because of the lady refusing to give me a receipt for my payment that just made to her ms Reshma bunseelal-,fero then proceeded to calling the cops after paying her and not receiving my receipt, the cops came and thought it's crazy for not receiving a receipt after paying her cash , not even a minute after the police came she gave me receipt, the worst experience ! After renting for over 15 years !
Tanika was the most pleasant and well informed employee for this company that I have spoke or worked with.
Resume great thank you for lowing my rent
Thanks for your assistance
Resa got me a great deal on my unit property is nicely situated and service is 😃
All of our service at Lock Up has been positive and reliable. Reshma the Sales Associate Mgr super nice
We are happy we made the move here.
Reshma I appreciate you getting my rented lowered thank you for always being on point thank you as always
Tanika is an excellent manager. She is very attentive to the customers. There is never a time when my partner and I felt that we did not trust the operations of Public Storage. It is such a pleasure having a storage place that makes the hassle of buying storage a lot easier! Thank you so much.
Patrick works well with Tanika as well! Very professional and courteous.
Tanika and Patrick has help me with my service and was very respectful and urgent with my request more than five star
Tanika and Pat are the best.Great customer service they’re very nice,I would recommend to anyone who is looking for a storage to go to this location you won’t regret it.
resume is extremely helpful
Thank you for the professional help and and care of my space Hermes has always been good to me and and has made my experience great.
Great service nice location reshma
Reshma its always a pleasure working with u
Thanks Reshma glad you back
Great service from manger reshma she is wonderful and nice to see a smiling face at this location as usual reshma always answers all my questions and helps where needed
Patrice is the best person for this company. She is not only a good person to her customers but you even feel better after leaving the office even if you walked in angry. Compassionate person goes a long way in this community.
Reshma was very busy but took very care of me and got me a great unit
Anne and Reshma are really wonderful to me. Always helpful and patient with me. Would definitely recommend.
Reshma and Anne always a pleasure
Nobody works in this place. I was there 3 times and never was open, always is close.
Did a rental with Anne. She was very nice and patient with me. Showed me how to do everything.
customer service is 100 at this location reagan is awesome
Reshma is the best pm that I have had at this location she is always on top of everything and always smiling
Amazing service from Anne and reshma you ladies are the best
This location is great I came to pay my bill and the service was extremely good Reshma thank you
I love this location,the manager Reshma helped me out on multiple opportunities, she went above and beyond to ensure I was getting the help I need it.
Thanks for your help resume for getting my issue resolved
Reshma is the best manager I always feel happy when she’s here service is great
Best service resha and Tiffany perfect service
G9d overall experience thks
New manager reshma is 👏 best of the best
Simple easy process this reshma
ReshmaWAS VERY HELPFUL TODAY
Made a reservation as so as I walked in Reshma was ready to assist got me a nice looking unit she was very willing to answer any and all questions than you 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
Fantastic service on a beautiful day reshma was ready and willing to help me with all my storage needs she was so helpful and pleasant service was 💯 🙏
Great service today from reshnq
Wow 200 % reshma taught me so much about storage today and got me an awesomeunit greatdeal the property os clean and serviceis lovely thank you
Very helpful reshma thank you for your assistance
Thanks for waiving my fee reshma much appreciated to have ppl that still care to help
Great service fast efficient thk u reshma
Excellent service by reshma and Anne e rental was simple and smooth
You can't get better service anywhere else Reshma and Anne are always ready to help and do it with a smile
Just wanted to say I got exceptional service from miss Reshma this morning she was all smiles and so wonderful
I appreciate the help today Reshma, not my location but she was ready to help
Reshma was very helpful pleasant as always
Its a pleasure to keet you reshma clean friendly staff property is very nice and location is well kept
Reshma and Anne was helpful they made it easy for me
He'll yeah great service A++++ reshma and anne
I had a great experience with PS. Reshma and Anne really helped me out today.
GREAT experience.reshma was very very professional, hers customer service was TOP TIER okay?!! and she offered me multiple options when trying to select the right storage for me. SHe was kind and patient and even took the time to walk me to the storage facilities so that I could take a look at the size before I chose my option. Very welcoming atmosphere, clean, quiet, and smells good.
Great service this morning from reshma
Eesgma is always a pleasure to work with
Thanks reshma for helping us get situated
Reshma had great assistance today,she gave me great customer service I needed assistance with a issue and she jump right on it and resolve my problem
I will be going out of town and résuma help me create the account online do I can make my payments . She is very very nice and awakes willing to help
Great service reshma was very nice our unit was perfect
Reshma was a great big help
100% resume was delightful and so helpful she made sure we were happy
Reshma was very pleasant and got my payment done quickly thank you
I been renting storage spaces for a few years now with my family and I can honestly say that recently the staff in this facility have been the kindest people I have met in all my time renting storage spaces; as well as, being very professional and dedicated on providing a pleasurable experience for us.
Wish I could give them no stars. They have treats. I did my things does about 3 months. Boxes and furniture had rest dropping and urine, some boxes chewed up. There "insurance" only covered I think it was $250 and it was a pain to get. I would never store my things here again. 1 nice thing is the staff was very nice buy that won't replace my damaged wood furniture and the smell of urine on things just had to be thrown away.
reshma helped me fine a great location to store my van she was very helpful and found me a great price I recommend using ps and asking for the manager
In and out fast efficient service nice clean property thanks reshma
Very happy to stay at public storage and got very good service from employee Reshma
Had fantastic service the manager found me a great unit low prices very courteous and she was very detailed oriented overall experience was 10 stars thank you ms reshma
Delighted to have reshma here she is wonderful
Thanks for getting our payment lowered appreciate 🙏 you reshma
No issues with this location nice friendly staff thanks reshma
Good service thanks miss resha I got not 1 but 2 units. It’s been a pleasure dealing with you
I moved out today and Reshma was absolutely a blessing! Thank you Reshma for working with me and making it a smooth transaction! Off to Orlando 🫶
Reshma and anne was amazing. professional and considerate. ehelped us and went above and beyond to ensure we had everything we needed. The process was smooth and efficient. Much better prices than the
other storage places. Thank you again
Great service Anne and Reshma lovely ladies and wonderful service
Overcharges, rates increases every 4 months. My property has been severely damaged by rats that must have climbed over the door, they cut through plastic containers etc.
Anne and reshma was great the ladies were very helpful and got me a great unit
I received 10 star service from the team at Lauderhill glad to see new faces at this location 😀 reshma and Anne thank you for the wonderful service
Reshma and Anne great team
Nice location manager resume was on top with the information I needed thanks i recommend
Great service reshma thank you for the wonderful conversation
I had a wonderful experience with reshma! She is super helpful and has excellent customer service skills. This is my second time rentingStorage, and without a doubt this is a great place for storage. Thank you so much 🙏🏽💯
No compliant reshma is fantastic
Manager reshma is good and pleasant fast efficient service with a smile
Reshma the manager is is always willing to assist where needed she is pleasant and very good at her job
Reshma was very helpful and polite
Service from reshma the manager was out of this work she was most present and willing to assist got my fee waived I am very satisfied with her service and willingness to assist her customers thank you
Pamela is very out going when it comes to customers
Pamela was wonderful in helping me out today with my rental
Reshma is very nice she is very happy to help me
Pam is awesome I rented a space today and she was very helpful
Reshma the new manager is very pleasant and always willing to help she is a great face to this location
The property manager is very rude and unprofessional. She threatened to have my husband terminated because he was putting coolant in his truck . He was not working on his truck, Her attitude towards customers stinks and can’t believe they have someone with no professionalism working there . We are very unhappy and would give it no stars if we could .
Great service reshma and Pam lovely ladies
Did e rental came in for assistance on finding my unit had exerllent service from reshma
Reshma you are awesome the best service ever mannerism is perfect took her time gave me a great deal and help me set up my account rent here the manager is 👏
I came in and was met by the manager reshma while was willing to help got a nice unit great price thank u
Excellent service thanks for the the help with the app
The service I received from this location was awesome ms Reshma and ms Pam was very welcoming pleasant helpful got my app up and running got my unit sorted out this property is clean and in a great location thank yuh Meh ladies keep up the great work
Great service reshma she was wonderful and helpful
Pamela spoke pleasantly when she help me with removing the dtm lock off my unit
New manager is very well spoken and polite it was a pleasure to meet you reshma
Wonderful service resuma and pam
hreat setvice reshma is very pleadant and nice she is a great
Was very welcomed when I came in to do a transfer new manager reshma is very nice to deal with she took her time and find a good unit
Natasha was very helpful, she explained the process very easily and answered all my questions ! She is an amazing manager
Natasha was so helpful and a GREAT HELP
It was a nice a nice experience clean friendly atmosphere quick and easy tradition ms crystal made everything amazing her personality is awesome thank you for the wonderful experience
My experience at this storage location was epic Krystal was very helpful , I will recommend everyone to this location
I just want to thank Natasha for helping me find a great deal on a bigger unit ! Thank you
I was so stressed out today rented a unit this morning and it was to small the price was too high for the next size monet was very helpful with helping me find a other space at another property down the street very patient with me
Natasha is outstanding !!! She answered all my questions and informed me about good storage practices. Thank. You !!
Just great service, thank you Natasha for your amazing Customer service !
I visited with a few questions which where all answered & explained to me so well, Ms.Nartarsha and Ms.Monete where very nice and respectful.
Monete was very professional
Assist me with my lot
A very nice and sweet person
I don’t usually write reviews at all but because of the great customer service I received from natasha I couldn’t resist. She had excellent customer service very fast reliable and respectful. I would definitely recommend this place. I would definitely come again