Public Storage Self-Storage Units at 1500 North State Road 7, Lauderhill, FL

Showed up to office at 930am to complete move in. Employee never showed up. Waited an hour before leaving to book with cubesmart. Very annoying.

Storage area was clean and ready for move-in. Troy at the office was very helpful and friendly.

Sholanda was so helpful she is a very sweet young lady with great customer service

Sholanda was a great help download the app for me and found me a cheap rate

Sholanda was a great help put in rent rate change for me and help me download the app

Sholanda was great help really nice person help me download app great person

Sholanda was so nice and helpful

Sholanda has great customer service she always has a smile on her face when I walk into the office love to help great hearted person

Sholanda was a great help downloaded app for me and help me find the lowest rate

Sholanda was so helpful she help me download the app made my life so easier

Sholanda was great today love her spirit very sweet personality

Sholanda needs 10 stars great employee sweet person

Staff was nice, but there are no carts at this location. Decided to use another storage company.

In this day and age, where I find that it is so common for those who work in customer service to just abandon the service part of customer service, It is nice to know that somebody like Patrice, the property manager at this facility, still cares about taking care of a customer. I’ve witnessed her going out of her way to make sure that my fellow renters were taken care of and she’s made it a duty to get to know her clients, and be very attentive to their needs. Thank you Patrice for all you do and I hope that public storage realizes what a gem they have and how blessed they are to have you employed with them. Ps: your prices are still too high, but Patrice almost makes up for the outrageous prices.

sholanda was nice , friendly , cooperated with me and so helpful

Problems from the start. Location has no gate access after the office closes (wasn't told this). Price increase after 1 month. The staff is hit or miss. The bathrooms are locked in the climate controlled areas. When we were moving in we had a 20ft truck and had to walk next door to the Laquinta to use the bathroom. Just not quality service.

Very good customer service nice and friendly people shalonda made sure I got help with everything I needed she’s a very nice person

Sholanda help me download the app I was so amazed how the gate open from my phone thanks sholanda

On time great customer service experience in and out no long wait

Me and my family had the most uplifting experience. One I had not had since before COVID-19. It appears people and companies are all out for a dollar and getting over on those who are less fortunate and just trying to live from day to day. Raising rates at will... Which public storage has also done so during the aftermath of pandemic. Not offering any discounts to its loyal customers. There seems to be absolutely no real professional training or compassion for the customer. Now days it's takes it or leave it, and we charge the customer whatever we want for poor service. But today, that wasn't the case with Ms. Yazsmin at the 1500 Lauderhill location. She actually went all out to assure we the customers were satisfied without thinking twice about it, regardless of time and with patience. She was "extremely" professional distributing great people skills. Showed so much compassion toward what we were going through. Our having to move from another location that was destroyed by a devastating flood. Such a devastation losing nearly everything! Ms. Yasmin gave "red carpet service." And we need many like her in today's society. It was such a caring understanding experience. She made every negative emotional thought go away during the entire process when getting us setup. We toured the unit before renting. Was given total undivided attention making my family feel special and important. Took the time to make sure everything was carefully satisfying. We felt as if we had known her for a lifetime. We felt extremely comfortable and in good hands, knowing that we were being well taken care of after our losses. Thanks for providing us with such a caring compassionate professoional representative who also represents your company/public storage with positive results Thank You Ms. Yasmin for all your help and great service.

Thanks so much to miss Yasmine great attitude beautiful heart

Patrice is such a sweet lady very caring and sweet.

Sholanda is awesome

Wonderful service sholanda

Sholanda was a great help a beautiful smile and a great heart thanks for everything

Nice staff.

Tanaka was a great helping with problem solving issues with my account.

It has been one of my worst experiences I've had in my life , I had the cops called on me because of the lady refusing to give me a receipt for my payment that just made to her ms Reshma bunseelal-,fero then proceeded to calling the cops after paying her and not receiving my receipt, the cops came and thought it's crazy for not receiving a receipt after paying her cash , not even a minute after the police came she gave me receipt, the worst experience ! After renting for over 15 years !

Tanika was the most pleasant and well informed employee for this company that I have spoke or worked with.

Resa got me a great deal on my unit property is nicely situated and service is 😃

Thanks for your assistance

Resume great thank you for lowing my rent

Reshma I appreciate you getting my rented lowered thank you for always being on point thank you as always

Thanks Ms Reshma

All of our service at Lock Up has been positive and reliable. Reshma the Sales Associate Mgr super nice We are happy we made the move here.

Tanika and Pat are the best.Great customer service they’re very nice,I would recommend to anyone who is looking for a storage to go to this location you won’t regret it.

Tanika and Patrick has help me with my service and was very respectful and urgent with my request more than five star

Tanika is an excellent manager. She is very attentive to the customers. There is never a time when my partner and I felt that we did not trust the operations of Public Storage. It is such a pleasure having a storage place that makes the hassle of buying storage a lot easier! Thank you so much. Patrick works well with Tanika as well! Very professional and courteous.

Best storage unit ever.

resume is extremely helpful

Thanks reshma

Thank you for the professional help and and care of my space Hermes has always been good to me and and has made my experience great.

Great service from manger reshma she is wonderful and nice to see a smiling face at this location as usual reshma always answers all my questions and helps where needed

Thanks Reshma glad you back

Reshma its always a pleasure working with u

Great service nice location reshma

Thanks reshma

RESHMA is always helpful

Patrice is the best person for this company. She is not only a good person to her customers but you even feel better after leaving the office even if you walked in angry. Compassionate person goes a long way in this community.

Reshma was very busy but took very care of me and got me a great unit

Reshma is the best

Anne and Reshma are really wonderful to me. Always helpful and patient with me. Would definitely recommend.

Reshma and Anne always a pleasure

Nobody works in this place. I was there 3 times and never was open, always is close.

Did a rental with Anne. She was very nice and patient with me. Showed me how to do everything.

Love Anne

Thanks reshma

This location is great I came to pay my bill and the service was extremely good Reshma thank you

Reshma is the best pm that I have had at this location she is always on top of everything and always smiling

Amazing service from Anne and reshma you ladies are the best

customer service is 100 at this location reagan is awesome

Thanks reshma

Thanks reshma

Thanks for your help resume for getting my issue resolved

I love this location,the manager Reshma helped me out on multiple opportunities, she went above and beyond to ensure I was getting the help I need it.

T and reshma

Reshma is the best manager I always feel happy when she’s here service is great

Best service resha and Tiffany perfect service

New manager reshma is 👏 best of the best

Great service 10 stars Tiffany and reshma

G9d overall experience thks

Fantastic service on a beautiful day reshma was ready and willing to help me with all my storage needs she was so helpful and pleasant service was 💯 🙏

ReshmaWAS VERY HELPFUL TODAY

Simple easy process this reshma

Made a reservation as so as I walked in Reshma was ready to assist got me a nice looking unit she was very willing to answer any and all questions than you 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

Great service today from reshnq

Wow 200 % reshma taught me so much about storage today and got me an awesomeunit greatdeal the property os clean and serviceis lovely thank you

Very helpful reshma thank you for your assistance

Thanks for waiving my fee reshma much appreciated to have ppl that still care to help

Excellent service by reshma and Anne e rental was simple and smooth

Great service fast efficient thk u reshma

You can't get better service anywhere else Reshma and Anne are always ready to help and do it with a smile

Just wanted to say I got exceptional service from miss Reshma this morning she was all smiles and so wonderful

Reshma was very helpful pleasant as always

I appreciate the help today Reshma, not my location but she was ready to help

Great service this morning from reshma

GREAT experience.reshma was very very professional, hers customer service was TOP TIER okay?!! and she offered me multiple options when trying to select the right storage for me. SHe was kind and patient and even took the time to walk me to the storage facilities so that I could take a look at the size before I chose my option. Very welcoming atmosphere, clean, quiet, and smells good.

I had a great experience with PS. Reshma and Anne really helped me out today.

Reshma and Anne was helpful they made it easy for me

Its a pleasure to keet you reshma clean friendly staff property is very nice and location is well kept

He'll yeah great service A++++ reshma and anne

Great service 👏

Eesgma is always a pleasure to work with

Thanks reshma for helping us get situated

Reshma was a great big help

Great service reshma was very nice our unit was perfect

I will be going out of town and résuma help me create the account online do I can make my payments . She is very very nice and awakes willing to help

Reshma had great assistance today,she gave me great customer service I needed assistance with a issue and she jump right on it and resolve my problem

Reshma was very pleasant and got my payment done quickly thank you

100% resume was delightful and so helpful she made sure we were happy

I been renting storage spaces for a few years now with my family and I can honestly say that recently the staff in this facility have been the kindest people I have met in all my time renting storage spaces; as well as, being very professional and dedicated on providing a pleasurable experience for us.

Wish I could give them no stars. They have treats. I did my things does about 3 months. Boxes and furniture had rest dropping and urine, some boxes chewed up. There "insurance" only covered I think it was $250 and it was a pain to get. I would never store my things here again. 1 nice thing is the staff was very nice buy that won't replace my damaged wood furniture and the smell of urine on things just had to be thrown away.

Very happy to stay at public storage and got very good service from employee Reshma

In and out fast efficient service nice clean property thanks reshma

reshma helped me fine a great location to store my van she was very helpful and found me a great price I recommend using ps and asking for the manager

Had fantastic service the manager found me a great unit low prices very courteous and she was very detailed oriented overall experience was 10 stars thank you ms reshma

Delighted to have reshma here she is wonderful

I moved out today and Reshma was absolutely a blessing! Thank you Reshma for working with me and making it a smooth transaction! Off to Orlando 🫶

Good service thanks miss resha I got not 1 but 2 units. It’s been a pleasure dealing with you

No issues with this location nice friendly staff thanks reshma

Thanks for getting our payment lowered appreciate 🙏 you reshma

Great service Anne and Reshma lovely ladies and wonderful service

Reshma and anne was amazing. professional and considerate. ehelped us and went above and beyond to ensure we had everything we needed. The process was smooth and efficient. Much better prices than the other storage places. Thank you again

Overcharges, rates increases every 4 months. My property has been severely damaged by rats that must have climbed over the door, they cut through plastic containers etc.

Anne and reshma was great the ladies were very helpful and got me a great unit

I received 10 star service from the team at Lauderhill glad to see new faces at this location 😀 reshma and Anne thank you for the wonderful service

Reshma and Anne great team

Great service reshma

Reshma the manager is is always willing to assist where needed she is pleasant and very good at her job

I had a wonderful experience with reshma! She is super helpful and has excellent customer service skills. This is my second time rentingStorage, and without a doubt this is a great place for storage. Thank you so much 🙏🏽💯

No compliant reshma is fantastic

Manager reshma is good and pleasant fast efficient service with a smile

Reshma was very helpful and polite

Nice location manager resume was on top with the information I needed thanks i recommend

Great service reshma thank you for the wonderful conversation

Pamela was wonderful in helping me out today with my rental

Pamela is very out going when it comes to customers

Service from reshma the manager was out of this work she was most present and willing to assist got my fee waived I am very satisfied with her service and willingness to assist her customers thank you

Reshma is very nice she is very happy to help me

Pam is awesome I rented a space today and she was very helpful

Reshma is wonderful

Reshma the new manager is very pleasant and always willing to help she is a great face to this location

The property manager is very rude and unprofessional. She threatened to have my husband terminated because he was putting coolant in his truck . He was not working on his truck, Her attitude towards customers stinks and can’t believe they have someone with no professionalism working there . We are very unhappy and would give it no stars if we could .

Great service reshma

Great service reshma and Pam lovely ladies

Did e rental came in for assistance on finding my unit had exerllent service from reshma

Reshma you are awesome the best service ever mannerism is perfect took her time gave me a great deal and help me set up my account rent here the manager is 👏

I came in and was met by the manager reshma while was willing to help got a nice unit great price thank u

Excellent service thanks for the the help with the app

Great service reshma she was wonderful and helpful

The service I received from this location was awesome ms Reshma and ms Pam was very welcoming pleasant helpful got my app up and running got my unit sorted out this property is clean and in a great location thank yuh Meh ladies keep up the great work

Pamela spoke pleasantly when she help me with removing the dtm lock off my unit

New manager is very well spoken and polite it was a pleasure to meet you reshma

Was very welcomed when I came in to do a transfer new manager reshma is very nice to deal with she took her time and find a good unit

hreat setvice reshma is very pleadant and nice she is a great

Wonderful service resuma and pam

Natasha was very helpful, she explained the process very easily and answered all my questions ! She is an amazing manager

Natasha was so helpful and a GREAT HELP

My experience at this storage location was epic Krystal was very helpful , I will recommend everyone to this location

It was a nice a nice experience clean friendly atmosphere quick and easy tradition ms crystal made everything amazing her personality is awesome thank you for the wonderful experience

I just want to thank Natasha for helping me find a great deal on a bigger unit ! Thank you

I was so stressed out today rented a unit this morning and it was to small the price was too high for the next size monet was very helpful with helping me find a other space at another property down the street very patient with me

Natasha is outstanding !!! She answered all my questions and informed me about good storage practices. Thank. You !!

Just great service, thank you Natasha for your amazing Customer service !

Monete was very professional Assist me with my lot A very nice and sweet person

I visited with a few questions which where all answered & explained to me so well, Ms.Nartarsha and Ms.Monete where very nice and respectful.

I don’t usually write reviews at all but because of the great customer service I received from natasha I couldn’t resist. She had excellent customer service very fast reliable and respectful. I would definitely recommend this place. I would definitely come again

Hello im not much of a review person i rarely do but MONETTE WAS VERY GOOD TO ME SO SHE DESERVES IT, EVERY BUSINESS SHOULD HAVE SOMEONE LIKE HER,,, GOD BLES

Pam and Natasha were amazing, thank you ladies

Mo and natasha was EXTREMELY HELPFUL AND WONDERFUL TO ME

Came to ps rented a space and the employees were nice

Ps rocks the employees are amazing

Natasha and Pam was very professional and plus meet all my needs thank you for having great employees

Natasha is a nice person and great customer service

Very excellent job

Thank you to Monete she was such great help and provided great service!!

Monete was very courteous and professional in job ..job well done

I must commend jasmine she was real Profesional and answered all my questions to the t thanks jasmine well done

Jasimine was great help and was very patient with with helping me out. Excellent service 👍🏼

Jasimine was very nice and patient with all my questions and needs

Jasmine was friendly and very helpful. She had patience sorting out a small problem so she made our move into the storage run smoothly and stress free.

Jasimine was very helpful and has excellent customer service skills

I love the service and Jasmine has a very good personality

OMGoodness what an amazing experience. The service was above and beyond. I being forced to move because our apartment building sold. I havent really been able to smile much lately. When I left the woman at the front desk was able to not only handle my questions and issues easily and efficiently, she also had me smiling by the time I walked out the door . I highly recommend this place it easy to figure out and it is not a big complex that you can get lost in.

Jasmine is wonderful

The staff there was very helpful Jasmine Jones great customer service skills very polite look forward to renting again thanks again

Jasimine has great customer service skills very patient, nice and helpful

Perfect

Everybody was extremely helpful,jasmine was an awesome sales assoc.

Fantastic service!

Excellent service today from Ashley always working hard

I'm very disappointed with this facility PLEASE do not rent from here they have an infestation of roaches I had been paying $305 for 3 months and ended up having to take throw all of my things away!!! in addition to that I was charged $75 for a tv box which I tried to take out the dumpster when informed I couldn't throw in the dumper the lady with all the piercings in her face told me okay no problem once it came down to it she purposely pushed the box all in way in the dumpster just RUDE!!I was told there is a sign stating however its a sign BLOCKED by the trashcan that isnt legabile. Was told that the property manager would give me call in regards to a refund nevr got!

Everytime I go to public storage , sign on door (manager will be back) hard to shop if no one's available.

Ashley was very helpful with my decision on the benefits of an upgrade to a larger unit. Thanks again you’re Awesome!!!

Pearl is very sweet and knowledgeable

Pearl is so loveable she took the time out to find the best space at a great price she really great at what she do i will recommend public storage just because of Pearl friendly personalities and customers services

Went into the store today to get a storage and Iesha helped me out. She was so nice and explained everything to me

Pearl the Property Manager took the time out to help with my public storage app very professional friendly and customer Service is amazing

I rented a unit yesterday at the facility. PEARL the woman who helped me was AMAZING. Helpful, caring, understanding, efficient and overall 100 stars I would give her. She deserves a raise! I would rent from PS just so I can receive customer service from PEARL

pearl was very helpful

Pearl is amazing and very helpful

Pearl have great customer service

Pearl was very helpful and nice.

The service is awesome every time I come to the facility

Came by and asked a couple of question, and the service was pleasant.....

Pearl was amazing

Pearl is awesome and very sweet lady

pearl made everything go smoothly.... 10 out of 10

Everything went great. I had the BEST representative to help me. Ms.Pearl girl do your thing 🥰

Mss pearl was amazing and her team was very helpful

Pearl is a amazing 😻

Pearl is awesome knowledge and very nice very patient person

Great customer service

When I went to the storage my Thursday to get my storage the customer service gave me the wrong size but Pearl had fixed it for me she was very nice, professional and very helpful thank you Pearl for everything

Great experience !!!

I had the chance to rent from PS and the two BEAUTIFUL BLACK WOMEN where great in helping me out. They explained everything, and where very detailed in letting me know the fees , which we all knows matters at the end of the day . If you need a month or a year , these 2 young lady’s got you ! PS they need a raise !!!!

Pearl is one of the most polite employees I have ever met at any public storage facility keep up the great work.

Will be changing storage. They keep raising the prices and it’s disappointing. Publix storage should not be charging the prices they charge. Why raise the price is my space hasn’t change? Don’t use them. I’m sure they offer good customer service but they suck as company because of how they increase their prices

I love the service I received at this facility. Ms. Pearl was very professional and treated me with respect. Will come back again!

I went to this location and this has been the best experience with you guys pleasant very clean. When I walked inside I was feeling down Mrs. Pearl took time and she listened as she was getting the paper work down to rent me the space . I really needed that because I was having such a hard time she treated me like I was someone she knew forever that made me so comfortable not like other places I've been like this one. She made me feel relieved and that my things would be safe. Im glad to know that my things would be stored at a place where there will be no worries. Thank you Ms. Pearl you made me feel so much better mentally and spiritual. Gotta say your customer service was great and I would recommend others with no problems I appreciate the service and your skills of understanding of you job you made everything so easy

Pearl is a great employee friendly professional and very knowledgeable i have three units with public storage and wish that they all could be here at her location she really knows how to treat her customers great customer service skill

Pearl is such a nice person very pleasant and kind

Pearl customer service rocks

Dear Public Storage I had a amazing time working with Ms Pearl she was awesome

Pearl is the best very professional.

Pearl was very helpful with answering all my husband and I questions & helping us pick the perfect unit size we needed. She was very professional, friendly & has great customer service! We are very happy and satisfied. We left with a smile & everything we needed.

Very sweet and very professional keep her

Pearl's customer service was always great! She even gives courtesy call to remind you of payment due to avoid late fees. However, the facility could use more rodent control.

Pearl is professional and doing a great job.

My wife and I both enjoyed how prompt, informative and professional the Ladies are at this location. Thank you Jasmine and Pearl

Pearl is amazing very professional and keep a smile on her face

Pearl is amazing and professional she's so nice

Pearl is very helpful and friendly I will recommend her customer service

I went to this area public storage and Pearl eased my anxiety, because I wasn't sure where I could go to rent a storage last minute. Thank you Pearl! I will definitely be in touch! 😊

Pearl was very helpful with all of my questions & helping me move into this location, She was very friendly. Great customer service!

Hello I stop Saturday evening around 3:00 PM to check out prices on a storage and this young lady by the name of Pamela took her time and help me out I told her I was looking to move in by the end of this month and the prices she gave me was amazing I told her I will make a reservation online before this month ends And by the way the office was clean and nice

Jasmine was very sweet and helpful through the process I appreciate her help greatly thank you.

I came into the store on Sunday, Pamela showed a couple of units, and was very friendly, told her I was going to look around and make up my mind and give her a call back, was pleased with the customer service.

Anew worker was rude also couldn't make proper change no customer service etiquette at all bad for business that not what public stand for

Soon after reserving the unit the manager, Pearl called and introduce herself and welcome me . When I got there, the service was fast , courteous and very professional. They are very friendly there making me feel like an important customer. Even though Pearl was attending to me; Pam, the other associate took the time to smile, and offered a welcoming hello. Another thing I noticed was how clean and well maintained the office and the site was.

I would like to thank Pearl for her Professionalism and the outstanding service she provided for me. Overall the service was Excellent and the staff was Staff was Awesome too. Thank You Guys! The only concern I have is that Pam was very unprofessional with me whenever I called. Aggressive and Rude. Not a fit for that site.

Pearl is amazing and very knowledgeable great customer service with a big bright smile

Hello good morning stop by this morning to see a unit and the young lady Pamela was very friendly and she took her time to show me the units even though I did not rent at that time I just thought she was very helpful in the place with nice and clean

Great Location!

Very nice customer service! The property manager pearl is very sweet!

Pearl has been a great help to me i will like to give her six stars

Great service ! Location has improved tremendously!!! Well recommended

With Mrs Pearl I will grant 5 or more stars but there you have 2 other ladies working that should not being working in a place to deal with clients

Excellent customer service. A1 ! If I could rate my experience a 100 I would. Elizabeth is very professional and customer friendly. Explained everything and made me feel welcomed. Thanks again. You have my recommendation -Pedro

The property manager Pearl is "very" professional and pleasant. It was a pleasure meeting and working with her.

Pearl is amazing always polite and very knowledgeable thanks for your outstanding customer service

Elisabeth and pearl was a great help on helping me choose a storage unit both have excellent customer service ethics and smiled thru out the process which made me feel at home and welcomed. I wud definitely recommend this location to my frens and family.

Hi I stop by Sunday to see different sizes of units and Pamela Was so nice and courteous and polite with me and she took her time to help me

I had wonderful experience would recommend this store to everyone Pearl and Pam is the dream team

Great she's explain everything for you to understand about your storage rental

PEARL AND PAM is very polite, provide great customer service and goes above beyond.

Did a rental with Pearl today the property was clean she is very polite and friendly she smiled the hole time and explained everything to me great customer service we need more customer friendly people like pearl

Pearl, the customer service representative was so nice, really nice personality m

Very rude people not helpful @ all rats everywhere rats ate a lot of my furniture and pee and poop all over my clothes and shoes horrible place so leave your belongings

Pearl provided Great Customer Service, the place is a little outdated but well kept. Go visit Pearl she is professional, funny and kind. Definitely important to have staff like this.

Good morning I came there last week to require about a storage and to see if I could have a look at a 10x20 and the staff help me with no problem the property was well maintained

Public storage has the two most amazing employees I ever met Saturday I went to go look for a unit and the two young ladies that was there was very pleasant in nice even though I didn't rent the experience I had there was great

Fast service friendly staffs love making my payment at this location thanks ladies

I wish there was a negative star option for this location. Pamela is very rude. I made a reservation online, she called me 3 times and told me I need to make an appointment to come in and move my things there. She stated that she was “fully booked with appointments” and I needed to come in right away. When I arrived there, the storage facility was empty and there were no customers. she told me I needed to purchase a lock and insurance and when I asked her if I needed it or what if I already had insurance she didn’t want to discuss any other options but instead told me if you don’t get our locks and insurance if something happens to your belongings we are not responsible. She also stated that the people on the phone who make the reservation don’t know anything about how the business runs they only make the reservation. I felt like the way she was trying to push the insurance and lock on me it was like an extra add on sale, as if she is a commissioned worker, either you take it or your belongings are not safe. Little suggestion to Public storage Company make sure you hire people who are professional and courteous. They represent your company. I left from there and called Extra Space storage on sunrise blvd 1/2 mile from this location and booked over there. The experience was the complete opposite.

I went to pay my storage, Pearl the property manager was so friendly and kind. Thank you!

I had a wonderful experience with Pearl, she's customer friendly, explained so I understand completely. I really recommend going there.

HOW MUCH IS THE MONTHLY INSURANCE AND IS IT REQUIRED

Pearl was very nice and helpful. She has Excellent customer service!

Pam was very helpful yesterday. I came in and inquired about a unit for next month. she answered every question and was so patient with me. Thanks Pam you rock.

The office staff are very friendly

Pearl is amazing she's very knowledgeable and experienced facilities always cleaned I will recommend public storage because of her thank again pearl

Pearl was nice and helpful

Good, helpful service at front. Very helpful. Units in good shape. Partial Shaded parking lot. Locked entry coded access.

ms Pearl is the best.

I had a great experience with the staff Pearl at 1500 State Rd 7 location she helped me with the right size unit it was so cleaned and nice thanks again (J33)Mrs.Barnard

Pearl was great customer service was outstanding definitely recommend this location

Honestly, my experience at the Lauderhill Public Storage location was professional, extremely helpful, my needs were met and informative, because of one person by the name of Ms. Pearl. She's on top of everything that needs to be taken care of. It was my first time renting a storage room and I didn't know what to expect and I was a bit nervous. Ms. Pearl has been a blessing, literally!! She'd gave me insite on how to perserve my family items and my children's keepsakes without them being damaged by humidity, the difference between indoor and outdoor storage rooms, boxes for more space, bugs & critters and etc. I appreciate her customer service and intelligence. Usually, I don't recommend anyone, but Ms. Pearl is the one I'll take a chance on. Xoxo

This is are public storange the service is poor this lady is rude and nasty the lady is pearl bad service new storange is much much better than this poor.

I purchased merchandise for packaging. Pearl and Shai were helpful. Great customer service.

I just had the pleasure of Pearl helping me getting a storage unit. Her customer service is fantastic. Her personality shines and she is both very knowledgeable, very friendly and listened to any concern and questions that i had. I appreciate you Pearl. I wish there were more Customer service reps like Pearl i other businesses. She is one of a kind.

The property manager Pearl and Shei provided excellent customer service (Prompt, friendly and courteous). I wouldn't take my business anywhere else. If you're looking for a storage facility where your business is valued, please visit Public Storage located at 1500 State Road 7, Lauderhill, FL 33313

I'm giving them for Star because there's no AC at the storage unit none in the hallway are in your personal storage unit very hot other than that have no problem

I had the pleasure of dealing with pearl she was extremely patient she gave me the best attitude for the morning start she has such a great personality and I enjoyed talking to her she is the best manager I have seen in public storage history

I just rented a unit at this location and Pearl was very helpful and informative. I highly recommend this property if you are looking for a storage unit or boxes.

This place was a great help and I was helped by a wonderful ,Respectful young lady name Pearl , Happy Early Birthday

Had the pleasure of dealing with Pearl, she is super friendly and helpful

Great customer service, also fast acting to any customer needs.

To all customers who are consdering renting a unit at this facility. I rented a unit from 12/31/2017 - 1/6/2019 I always made sure my unit was paid on time during this period, unfortunately my unit was burglarized. I had interior unit in which there should of been proper security measures in place, no cameras, doors open, change of times of axis to property and not notifying me of these scheduled time changes, claimed daily inspections but management never informed me that my unit was burglarized only a call stating my unit was not properly secured when during the whole time I had a very strong master lock on the unit. The Management team in short was negligent in making sure of the protection of my personal belongings. Public Storage only cares about continually sending out emails about increases of amounts ever so often for the units and falsely stating they are trying to give best customer service for your money. Upper management from Mangers at Corporate Ofcs. To Dist. Mngrs. Never comply with repeated attempts to contact them only voice msgs. Poor Customer service all the way around again to " Customers Beware" that this is Occurence is not Isolated this seems to be an ongoing trend in regards to Public Storage Reviews. From further investigation and inquiries there are much Storage Faculties that incorporate better security measures for Customers to be able to feel they can TRUST THAT THERE BELONGINGS CAN SECURED, THAT IS WHAT YOU ARE PAYING FOR.

show was amazing thank u love for your professionalism

I was helped by Shai and her customer service skills was very professional. She assisted us in finding a clean good unit and also went over all the details of the process with precision. This is my first time using a storage facility and I must say dealing with Shai thus far has been a pleasant opportunity and looking forward to the rest of my stay there..

Shai helped me with my needs she was great as as for ms. pearl she also assisted with my goods they tried to upsale every item they offer in store they were funny and great to work with

Shai is amazing a true gift from god she has truly made my experience a remarkable one she listened an gave her advice we really made a connection thanks shai

Customer Service the best... Pearl is very very helpful...

Ms. Pearl. Was very friendly very patient and has a great personality.. and very helpful. I will recommend all my friends to use Public Storage especially if Ms Pearl is working that day.

I enjoyed Shai and Pearl they gave me the best customer service in a while I would recommend everyone to this location thanks ladies

Awesome experience Ms. Pearl is a very professional manager always giving great customer service, we need more worker like her

Had the pleasure to meet Pearl and Shai today they were amazing I will recommend this location for fast friendly service thanks ladies

Went to this location to make a payment and had the pleasure to meet Ms.Pearl where do I start her customer service was a fast knowledgeable and very professional thanks pearl for your great customer service

I just want to thank Shay and Pamela for wonderful customer service and helping me out today. What started to be a bad day turned good thanks to them. Thanks again Pamela and shay

Shai has been a great help she took time to walk me to the space listened to me talk and showed passion an concern thank you shai you made my experience one to remember

At first I wanted to walk out after hearing an irate customer complain of rats and ants I thought there is no way I can put my belongings here but again reassured me that this property is up kept and probably the best I could get furthermore she said Public Storage has the best customer service in her opinion and I must agree her and Pearl was very kind thanks ladies for your help

The worker name Shia was great I loved her patients and caring also she was so polite

Wanted to start off by saying the customer service here at lauderhill is amazing I had the pleasure to meet with Pearl and Debbie and I must say it was amazing they made me feel like my business matter with this company the greeted me with a smile that will light up a dark alley service was quick and they didn’t leave any details out thanks again public Storage

Went in for pricing Debbie and Pearl was very sweet gave me all the details needed thanks for your service ladies

Ms.Pearl was very helpful. She explained everything with details and was very nice. The storage unit was ready by her removing something for me that was cool af

Ms.Pearl is AMAZING she gave perfect service great personality and I love her small back pack

Shai is awesome she is very polite and helpful and this is why I choose to rent here the reviews I read on her made me want to go there only go shai

Shai Was Very Heplful And Nice.

This place was absolutely horrid. They kept raising the price every 4 months. The ceiling of the unit was not covered so all of the insulation would fall and ruin my personal items. The hours that you are allowed to be there are awful and inconvenient. The staff is very rude and seems to not care. I got out of here immediately and I would not recommend this location to anyone.

Clean polite employees

Shai is the best worker I have seen in the store she is too good for those company

I’m so upset about my belongings, I stored my stuff for 3 months and I have a lot of items that were damage because of rats eating my furniture, shoes, crapping everywhere they even ate my cleaning supplies. The director does not want to reimburse me my loss. I spent more money paying for the storage. Never will I ever come here! I had a storage unit at another vendor and I had no issues. Beware!!! And get the insurance as well!

Awesome! Shout out to Shai. Thank you for excellent customer service. You are an asset to the company. Keep that light shining bright! It makes a big difference.

For the first I went to location in Lauderhill where Pearl help me out. Everyone was so friendly and helpful especially Pearl who took me to my storage and explained how the gate works. I give her five stars . Excellent customer service here.

Pearl

Shai was extremely helpful ! BEST CUSTOMER SERVICE I HAVE EVER RECEIVED. She did everything with a smile and made sure all my needs were met. I will come back to this specific location for all my future storage needs thanks to Shai.

Pearl and Gina great staff at the facility friendly and helpful..

I would never ever in my life rent another storage from here they are the worst ever if you pay your bill late they will rip you off it don't matter if you give them a date that you will be in they don't care. DO NOT RENT FROM THIS LOCATION it is GHETTO the best storage place to rent from is the company in Green called Extra Storage.

Shai was a blessing to me today thank you public storage

Shai has been a great help today

Customer service was great and friendly. Awesome property!!!

Shai was extremely helpful an went out her way to assist me an my wife it was truly an honor to work with her

Shai an Gina is lovely young ladies

Shai is very helpful and i am thankful for a service i would recommend everyone to this location

If you are a day late, they charge 100.00 fee !! Ridiculous 🤷🏻‍♀️

Customer service was excellent and staff members were very nice and helpful

Pearl is an amazing property manager! She's very helpful and customer service friendly....She is the Best!

Pearl was so sweet and helpful made my experience so much better. When having a bad day! Thanks again

Great place well managed

Hello I just want to say thank you for all the help Ms. Pearl an Ms. Katie at store 20712, they gave me an my husband excellent customer service, they was very polite, an quick with assisting us with all our needs. I would recommend this location to anyone who needs storage

Julius was extremly helpful and friendly.

I've been overwhelemd with so many projects going on that Pearl the property manager was beyond helpful. She is an absolute angel!!! She explained everything in detail and answered every question I had. She even kept a smile on my face the whole time I was in the office. I would recommend anyone to see her when doing business at public storage in Lauderhill, FL.

Thank Pearl you made my move in a blast you was very helpful professional and sweet you made my move in fun easy and quick

Pearl, Julius, Katie, my overall experience with Public Storage #20712. EXCELLENT SERVICE. Pearl, has Always been Amazing with her Customer service experience. Julius, has been absolutely great with assisting me with my listed locked. Katie, helped me out of a situation that she inherited from her predecessor. That I was stressed out about. Thanks to the entire team 😀

Pearl was amazing she help with finding the right size that will work best I will recommend this location

Pearl is amazing and knowledge on the property I will recommend her service anywhere thanks Pearl you're the best

Pearl was a very good help to me .

Called several times and never received a callback. Several units were broken into earlier this year. Rat droppings and urine everywhere. I can't even use my belongings anymore. Highly upset!

Friendly staff. Facility was clean, but individual units were dirty and had spiders.

Julius and pearl made my move in a breeze, no hassle no contracts I recommend this place to anyone looking for storage

Bad, bad, bad business!

Excellent customer service! You rock Bernice!

This place is absolutely terrible. During the drive in and out there were potholes everywhere. And the storage unit my friend got there had been split in half with a fake wall that was half way constructed in order to get double rent for one unit. You could actually push the wall down with your hands.

I ran into a major problem with my move from home to storage pending move to condo. Everyone I met at Public Storage was helpful and kind knowing what I was going through. Bernice got me started and when I came back, the manager Anthony came to my rescue when my situation with the move got even worse. They solved the problem and worked with my movers to get me set up again. These folks are tops, and I am so grateful for their help.

Fully explained to us the prices and what was included. Thank you !

Outside storage areas have a weird substance coating the ceiling which breaks off and crumbles onto your property. Dangerously toxic??

Wish I could put a zero horrible costimer service

Awesome customer service and very quick!!!

Great and informative management & Staff!!! I was a walk-in and needed some information and they supported me 100%. Also, great attitude even though my unit was not here the staff was professional. Keep up the great work Anthony and Ms. Bernice!!

Customer service was very good. Karen is very flexible even when she had a very busy schedule she made time to make sure that I had the best experience that a customer can have.

My experience was awesome! Great customer service and Karen was very detailed about the policies.

Karen and Anthony provided outstanding Customer Service! They were very professional and interactive. Couldn't ask for better services!

Anthony and Karen was very helpful, nice, and courtesy ... wonderful staff and made my transition smooth.. hands down!

Rats, roaches and they won't do anything bout it

Not climate controlled. Restricted hours for entrance. Not very well kept

Anthony gives great customer service and is very good at his job

Forced me to buy insurance on the 'take it or leave' basis.