Marissa was very helpful and professional
I would like to start with the excellent customer service provided by Cat, I went to the storage location looking to find the right space for me. Cat was more than willing to help me find the correct space, she took her time to show me around the facility. I felt welcomed, confortable, and well informed about the spaces.
I would definitely recommend this location to anybody, I will be using this location from now on.
Thank you for your kind help!!!
Un lugar seguro para guardar no solo recuerdos.
I spoke with Karina last week. She was a pleasure to speak with. She helped me with the many questions I had. She is an asset to your company. Many Thanks
I walked in today curious about pricing and other details. I left very happy and satisfied with how Kat was answering all my question and explaining whatever I didn't understand.
The ladies charge me so much because she help me
I had difficulties to register on line
She told me many time I was kind of disturbed her she had so much to do !
Not I was not impress
I have been a customer of Public Storage for over 25 years, even back when they were Shurguard Storage. I have had multiple lockers at 4 locations, all satisfactory experiences. But my latest locker at the Knights Road location in Hollywood, Florida is my best experience ever. The manager, Marissa, is the most “on the ball” manager I’ve ever had. She runs a tight ship and is super friendly and helpful. I’m moving my other two lockers to that location because I’m most satisfied with Marissa.
Great storage great people and always there for all your needs
i’m not sure whos in charge of answering the phone but without fail every. single. time. no matter what time i call my call gets hung up on or no one answers.
Marissa, I came to the office and she very helpful.
I used this property for a little under a year. Marissa was very delightful and the process was easy with her. I'd definitely come back to this location. Thank you Marissa and public storage.
Hardly go to my storage. Went last week and them dam rats poop was all over and did some damage too. When I went, a crowd was waiting there cursing and mad. Said they called and was told someone would be there, but no one came. I got there way later so they been waiting in the boiling son. That's why they shut the office cause too many complaints about the rats and insects that they don't plan to do anything about. Running away from their problems instead of fixing them. Some of these problems stem from the tall grass and trees they have in the back that never gets cut. All these Landlord's the same. All they care about is money loading their pockets but never interesting in upkeeping their property to keep us safe or make it habitable for us and our belongings. What hurts even more was my rent was raised less than 6 months of being there. I used to rent another public storage for like 3 or 4 years and the rent was raised once a year, not once every 6 months. What a shame. This world is all about greed and it's gonna get worse I tell you. YAHUSHUA HAMASHIACH is the only cure. Better get right with GOD.
Hidden fees. Unit is costing me more than double what I was quoted. Price goes up every month. They don't yell you this until you have your stuff moved in. It is too costly for me to hire the movers again to move my stuff to a different storage company, so I just have to take the loss(es) every month.
Besides the front employee that was very helpful . This storage is horrible . The elevator broke every time we added a small dolly on the elevator . Had to keep restarting the elevator myself . The condition of this place is falling apart . Their are people living out of their storages so theirs no way to get around most trucks etc . Very horrible experience.
0 stars out of 5 .
Marissa was excellent very helpfull..
Kriistel was amazing 🤩 she helped me get through it!!
Great service! Easy to complete entire process. Would highly recommend 🥰
so far so good - Kaciie was very helpful in assisting us check in
Absolutely terrible location they will not work with you at all if you need it I have been with this location a long time before it was ps I have paid so much monies including late fees for a unit that somehow since covid has been 508$ from around 300 rats ate through everything in one unit and terrible bugs they auction your stuff off quickly find somewhere else to store your things I promise because if you need your stuff it will be ruined and again THIS THE WORST COMPANY NO STARS
Marisca very helpful and very good Customer serviceI recomend
Marissa was awesome ! Super helpful !! 5 stars
Marissa was very helpful and polite. She made the whole rental process very easy and quick! Highly recommend this storage facility.
100 % recomendado y en especial a Sra Marissa por su excelente atencion
First day here and it’s horrible !
Loaded up Sunday night 05/05 , Elevator locked at 9 and left my things in there since gate access was cut off. Came back at 05/06 at 7am because gate access is open at 6am but the elevator seems to be locked or just not working at all when hours of operations begin at 6am.
No one in the office , no one to speak to over the phone. Just stuck sitting here hours until someone comes in and had to eventually go back home and just wait and waste gas. Very dissatisfied with this property already. Horrible management and operation rules. False working business hours! I should be able to access elevator as soon as gate access is available.
This makes the moving process super stressful and inconvenient.
Kriistel, Raquel and Marissa great customer service and they are golden.. positive attitudes!I will always come back.
The ladies in the office are great! Good service. Nothing against them, they get 5 stars. The company "public storage" sucks I was there for years and had to deal with so many rent hikes. Went from a 10 x 15 at 150 a month to paying 300 a month the only way to lower it was to get a 10 x10 at 150 a month and am now paying almost 300.00 again... do not rent. Invest your money in a shed!
JC, The property manager was so helpful and so accommodating and he took good care of me and my sister .
Marissa was knowledgeable fast and efficient in explaining everything..great clean place
The rent goes up too much, too fast. You start out at an affordable rate, but if you plan on staying for a while, buyers' beware the rate will double within a year. The rats are ridiculous! The rats destroyed lots of my property and pooped everywhere. Ewwwh!
Good customer service and I will recommend someone to the storage.
great job by JC and Marissa we recomend
She is the best customer service she make me fell very friendly very nice person and I see know alot her work
Marissa was great to me very very very kind made my whole day! Helped me and walked through the process very professional! She was patient and even made me laugh. Great customer service!
The elevator wasn't working and bringing our stuff to the second floor via stairway was DIFFICULT. The employee Secret was SUCH a lifesaver because she was able to accomodate us. Thank you Secret! This was 2 months ago but I still think about her kindness.
JC and Marissa were very professional and help me with my questions
Customer @ PS for yrs thamks to Ms.Secret exceptional worker that goes way and beyond to assists the customer providing excellent customer skills she valuable asset to the company which needs recognition
Awesome? AWESOME AND awesome! Thanks Marissa
I went to that store 01/15/24 at 11:00 am the office was closed it suppose to be open at that time after 20 minutes waiting the “costumer service” lady had an attitude just why I couldn’t pay the reservation online. I let her know that she was having an attitude and she wants me to leave the office “since you don’t want me to deal with you” she said, yes she want me to be out of the property. thank God this happened before I rent the space
Marissa provided me with good customer service... very helpful and nice.
Excelente atención de Marissa
Had a very good experience. Manager Marissa was very professional and helpful. Would recommend this property to my family and friends.
Great service and clean property!
I want to start by saying I am very grateful for Ms. Secret for helping us out. Mrs. Marissa has not been very cooperative in helping us. She told us if the elevator is still broken, she will accommodate us. She did not follow up and he played the blame game. That is unprofessional to blame your colleague to clear your name. She thinks she can just treat customer anyway and make up stories and get away with it. I had to change my flight in the morning to fix the problem because Mrs. Marissa the manager could not help us out at 5:01pm. 1 minute after her shift ended. I am giving a 5 star to Ms. Secret for treating us with respect and curtesy. I give 0 stars to Mrs. Marissa. That will bring the stars to 3.
Worst experience ever I have two storage units there not for long, I work about 16 to 17 hours sometimes moving items in and out for buying trading and selling. The management is ridiculous. If you do anything to upset them they become Petty and threaten to ban you. One of my units was behind on payments so they threatened to give me a trespass because I was on the property going to my other unit. The manager was showing a video of her beating up another guest. This place is completely unprofessional and the manager should no longer be employed there this is the stairwell in the photos that is near my unit I tripped and almost killed myself down these stairs and the manager yelled at me and said I wasn't allowed to use the stairs anyone else was but not me she said if I use them she'll ban me from the property. Because I didn't look my best after working a 16-hour shift in Florida heat
Good facility but pretty hot inside🥵
Marissa was very profrectional and hepful
Excellent customer service from Secret, who works at the front desk, I highly recommend this storage place , clean , accessible and not pricey !!
Marissa is always helpful and always nice she always a helping hand when I'm in the time of need
Thanks to Marissa for all of your help today she is amazing
I love the she takes care of all my problems
I only go's there only when shes there
Marissa is very helpful
She is great
Marissa! excellent attention!
I had the worse experience as a customer I have ever received. I met this associate who thought she was at home in the ghetto with her friends with the worse attitude . just and very bad example of not knowing how to separate her personal life from her business life. please get her more training or get rid of her she's very bad for your business. ty
Worse company to deal with. Never can find employees, lack of someone on property. You pay high azz rent and have no dollies to move your stuff. Lack of use of bathroom facilities. Why must I always have to go to gas station to take a piss. Makes no sense. If I could rate it a 0 I would.
Thanks to marissa and ceecee , they’re the best
SECRET WAS SUPER AMAZING GREAT SERVICE
Accessibility was a breeze. Secret and Marissa were exceptionally courteous and friendly. They'll pretty much answer any question and handle most any problem you might have. Thanks for everything
Good customers service marrisa
This public storage is one of the best locations I have ever been too. Secret and Marissa are very helpful and informative. These ladies are amazing. Keep up the good work and continue to be great.
Girls Great customer service thank you
Secret and Marissa were very helpful with the rental process
I believe the reviews are written by the employees themselves. You cannot get into contact with anyone here. They don’t answer the phones. But they will harass you with phone calls when you miss a payment ? Store your belongings elsewhere this location is overpriced and they will charge you for the ac in their office if they could. I’ve called 8 times today after receiving one call from them.
Marisa was great help and knowledgeable about what i need it, highly recommended
Came to pay my bill yesterday and all i can say is Secret and Marissa were so welcoming and attentive i never experienced such amazing service at any other business
Marissa and Secret were excellent they help me with rental and App
Secret and marissa were a great help very attentive and patient I will recommend renting from those two any day
Best public storage I have been to. Great customer service. Marissa and Secret were very helpful and went above and beyond. Will definitely come back when I need another storage.
Great customer service Secret and Marissa
Secret,
Showed exceptional customer service skills . Upon arrival I was adamant about getting a storage unit that met my standards. She made sure to take me to different units to make sure that I was satisfied with the units before purchasing. Secret was very courteous , respectful . Which made my experience very pleasant.
Marissa secret very good customer service
Secret and Marissa provided an amazing service, very patient as we struggled through a couple of tech challenges with the app. 💯 recommend
Marissa was extremely professional. Very patient and humble with her service. She helped me with everything and answered all my questions. I am thankful.
Great customer service from Marissa she’s the best she helped us with online reservation and completing the lease
Marissa is awesome! Really friendly and courteous. She was so helpful and had me in and out! Great experience!!
The employees are very helpful
This place is absolutely wonderful, safe, easy to use and stunning staff. Shannon is not only a sweetheart but very poised individual. For those who needs a safe close and secure place to store there items!! This is it for you!
Very good customer service for marissa
Shannon help me with completing rental online very professional this is my second time renting at this property
They were great at resolving my issue. Not on their end but customer service number could be more efficient.
Great customer service very helpful with rental online and App
The Elevator has been broken for months at this facility. I won a storage locker at an online auction. When I showed up the first time that's when they told me the elevator was broken. They told me I could wait until the elevator was fixed. Then a couple weeks later they called and said it was fixed. I showed up for a second time with a u-haul to pick up my stuff. But the elevator was still broken! I was told a manager would call me back. No one has returned my calls. I'm not out the cost of the locker and the rental for 2 U-hauls. I just noticed today that they've posted the same locker that I ALREADY PAID FOR on the auction website.
Marissa is absolutely amazing!! Most helpful customer service I’ve ever had!!
Marissa was very helpful she help me with my rental and App
Exellent customer service bu Marissa
Marissa and Shannon are the best of the best! Went above and beyond! Attention management: those girls are long overdue for promotion!
Great service. Marissa, she was very helpful with the online rental. She was very helpful with the public storage app. 10/10 would recommend
I recommend that Glen gets a raise, he was so curious and informed. Glen customer service skills were right on point....go team Glen.
Great working with Marissa!
Operating hours are 9:30am for opening, it’s almost 10am and nobody has shown up to open the store. Not only does it cost a fortune to have your items stored here but they clearly make their own business hours.
Super simple to work with and the staff is very friendly. I highly recommend this location!
Shannon went above and beyond to help me today.Made this process smooth. Thank you so much.
Needed a storage spoke to Marissa I wanted climate and she did not have any available but she help me complete erental for another property in Dixie and help me with PS App excellent customer service
The assistance provided by manager, Marissa, was outstanding. The 4 star rating had to so with the failing elevator.
The customer service is excellent. In fact Marissa represents a good image of your Company. I am happy about the service I received. She made me feel welcome.
Marissa was very profesional and help with my online rental and app
Shannon and Marissa were exceptional team player
marissa and shannon took care of me very polite and professional
Good customer service thank you Marissa for your help with the App
Shannon and Marissa were so helpful! I’m having a really stressful move and they were friendly and not only helped me with a unit but also just brining up my spirits. Great team members that make Public Storage a great brand. Thank you again!
Troy helped a lot when my reservation was not correct, he got me sorted and was an enormous help
Completed rental online is my first time renting did not know what to do next came to the office and Marissa was very helpfu she help me downloaded PS app
Marissa and Maro has been the best to accommode me to rent a space.
Thanks so much.
Marissa was so much help she made my move in process so easy and enjoyable. 10/10 service.
Worst place ever, I will never come here again. Just for one day they still make you pay the full month and I didn’t even move in till the 7th. Next time I will go to another storage facility. Worst customer service ever totally regret coming here. Never 👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Marissa gave him great customer service shehelp me with the App
Nice service pretty much good attentions...
Mero and Marissa help me with the app and move in thank you so much highly recommend working with them
Marissa went above and beyond her duties to b make sure that I was satisfied that speaks highly of your company if all your employees are like her I'm here for a few months from the Bahamas
Great customer service from Marissa
This company doesn't care about their customer's time.
There was no way to get a hold of the attendant… office was closed with lights out, no way to know when they'd return. They don't put a sign on the window either so you're even aware that there is a person on the property.
When Marissa arrived back she was very friendly, so hold onto her for dear life & give her a raise asap.
other thing also… They make you auto pay on the first so if you need to leave on the third you have to pay for the entire month. 👎
Great service and very clean and marissa the best very helpful…
Very helpful and fast service
Marissa & Mero (M&M) are phenomenal. I was overly impressed with their friendliness and thoroughness when it came to everything. This was my first time using Public Storage, and I will always choose them now thanks to these two individuals
I really appreciate the helpful , friendly and kind employees at the front desk . Thank you for making my move here feel safe and welcomed
Excelente service very humble and patient explain everything with details
Great experience thank you.
Marissa always helpful she help me with steps with changing my password for PS App
Lugar bastante confiable para guardar objetos personales como materiales y herramientas de trabajo
Thank you mero and Marissa helping me with my move in
Marissa and mero help me very much on my rental and move it thank you so much you both deserve a raise .
Save your money, time, and energy, go elsewhere. I had several issues from people smoking in the building and leaving cigarette buts outside and inside my unit, general dirtiness. I fell hard one day because someone left a oil/grease residue on the floor. The elevator has been out for over 2 months. The list goes on. I don't necessarily blame public storage, I have used them before in other neighborhoods and had minimal issues, but this one, forget it.
Entrada con tu propio código espacios de diferentes tamaños y también para carros. Muy conveniente para cuidar de lo que no puedes tener en casa por falta de espacio
Marissa was very helpful Thank you
Mero was the best very helpful
Excellent customer service by mero.
Mero and Marissa helped me alot with my move. Amazing and honest customer service! I recommend everyone coming here!
Homero and Marissa were both very helpful!
I want to take the time to say that the staff are always amazing! They take the time to discuss the payment arrangements and answer all of my questions in depth. The young man Homero walked me through every step of the way. Amazing and service is top tier.
Homero was super friendly and helpful! I definitely recommend this location and for his help!
Good deal without misteries
Okay I've been dealing public storage and is being a total run around they tell you one price that comes out to another to many issues and it's still the management is the worst thing you could ever think the manager and the district manager Robert it took care of me and still I'm going with the runaroun experiencei t's just to many lies
Marissa was very helpful and profesional thank you...
marissa did a great job in assisting me very knowledgeable. much appreciated!
First time storing came in the office Marissa was very helpful she made the process very smooth thank you for everything
Helpful employees and clean facilities.
Was very helpful and staff very nice
Just when i thought all hope was lost Associate Marisa was fantastic and helpful. I was planning on changing storage companies due to the high increase in my rent but then i spoke to Marisa. I had spoken to a male representative about a month ago who was not helpful and disregarded my bill request for help on my unit. he said nothing could be done and just shut me down even though i have never asked for help before and have been a customer for years now. With everything increasing i needed some financial assistance from Public Storage. I am so thankful I got Marisa on the phone, she managed to help in the request to lower the cost of my monthly rent. She was empathetic to my situation and managed to lower the rate of my property unit. I will forever be thankful Marisa. Thank you for your amazing customer service, thank you for your understanding and for being a kind human. This worlds need more people like Marisa. I will continue my business with Public Storage because of Marisa. Thank you again Marisa you are wonderful and i look forward to one day meeting you and thank you in person.
Sincerely,
Lorenza Lara
Is always a pleasure to come to the office and speak to Marissa she is so professional and always trying to help
HG was very helpful very knowledgeable and showed me around
Great lady. Very helpfull
Very knowledgeable, courtious, and a credit to public storage inc.
Best customer service Marissa helped me out with my reservation and was very professional.
J'Nia provided excellent customer service to me. She knew exactly what she was talking about and created such an amazing renting experience for me. I've been storing here for awhile now and I must say they have a sophisticated employee on their hands.
In a time where contact-free delivery and curbside service has become the norm, it is great to know that some places still have A+ customer service, complete with a smile! Marissa is AWESOME!! She knows her job and does it really well. I walked in completely unsure of what I wanted and was treated like a VIP! I got a tour of different units and was immediately convinced I had lucked into the right place. There are 100 storage unit facilities on I95, and from the highway they all look the same. It’s only when you walk into the lobby of this specific Public Storage that you realize how important Marissa’s expertise is!! I can’t say enough about the positive experience and highly recommend this property!
Marissa is absolutely amazing! Super courteous, professional and very helpful. I had selected the a unit that ended up being too small for what we needed and her knowledge and patience allowed me to transfer to a larger unit. Very happy with the exceptional customer service provided to me today. Thank you Marissa!!
The biggest issue I have is the fire retardant that is sprayed on the ceiling slowly rots away and falls all over your furniture. Its make up has fiberglass in it and if you are moving things ot taking things out your need to shed your clothes asap because you itch everywhere. Then you have the rats eating away at every box or piece of paper is fair game with them. The smell is toxic droppings are all over everything. For the price you pay you would think that there would be better conditions in order to secure your things. But the people are really nice !!
Gracias al manager Claudio por su atención tan profesional con la ayuda del storage .muy limpio todo lo recomiendo al 100%.
Great location from 95to Hollywood blvd to 28th to Johnson
Lied about unit being on first floor
Claudio tremenda persona atiende de maravilla. Así se cuida y valora el personal
Me parecio super y Claudio un Amor gracias eres super 👍
I loved the place, super clean and safe. Claudio helped me with everything, excellent customer service
Your store Mgr, Caudio is the best!!!
At one of my worst moments in life an 😇, Claudio. Makes it easier to deal with life. Thank you Claudio may the universe bring all you deserve.
Claudio me atendio
Muy bien
Buen servicio
Excelente servicio de parte de Awilda y Claudio un colaboracion excelente de ambos muchas gracias por su buena atención y servicios.