Public Storage Self-Storage Units at 851 Knights Rd, Hollywood, FL

Worst experience ever I have two storage units there not for long, I work about 16 to 17 hours sometimes moving items in and out for buying trading and selling. The management is ridiculous. If you do anything to upset them they become Petty and threaten to ban you. One of my units was behind on payments so they threatened to give me a trespass because I was on the property going to my other unit. The manager was showing a video of her beating up another guest. This place is completely unprofessional and the manager should no longer be employed there this is the stairwell in the photos that is near my unit I tripped and almost killed myself down these stairs and the manager yelled at me and said I wasn't allowed to use the stairs anyone else was but not me she said if I use them she'll ban me from the property. Because I didn't look my best after working a 16-hour shift in Florida heat

Tremendo!

Good facility but pretty hot inside🥵

Marissa was very profrectional and hepful

Excellent service

Excellent customer service from Secret, who works at the front desk, I highly recommend this storage place , clean , accessible and not pricey !!

Marissa is very helpful She is great

I love the she takes care of all my problems I only go's there only when shes there

Marissa! excellent attention!

Thanks to Marissa for all of your help today she is amazing

Marissa is always helpful and always nice she always a helping hand when I'm in the time of need

Worse company to deal with. Never can find employees, lack of someone on property. You pay high azz rent and have no dollies to move your stuff. Lack of use of bathroom facilities. Why must I always have to go to gas station to take a piss. Makes no sense. If I could rate it a 0 I would.

I had the worse experience as a customer I have ever received. I met this associate who thought she was at home in the ghetto with her friends with the worse attitude . just and very bad example of not knowing how to separate her personal life from her business life. please get her more training or get rid of her she's very bad for your business. ty

Thanks to marissa and ceecee , they’re the best

SECRET WAS SUPER AMAZING GREAT SERVICE

Good service

Good customers service marrisa

Accessibility was a breeze. Secret and Marissa were exceptionally courteous and friendly. They'll pretty much answer any question and handle most any problem you might have. Thanks for everything

Secret and Marissa were very helpful with the rental process

Girls Great customer service thank you

This public storage is one of the best locations I have ever been too. Secret and Marissa are very helpful and informative. These ladies are amazing. Keep up the good work and continue to be great.

Marisa was great help and knowledgeable about what i need it, highly recommended

I believe the reviews are written by the employees themselves. You cannot get into contact with anyone here. They don’t answer the phones. But they will harass you with phone calls when you miss a payment ? Store your belongings elsewhere this location is overpriced and they will charge you for the ac in their office if they could. I’ve called 8 times today after receiving one call from them.

is this storage building in a flood zone arear?

Came to pay my bill yesterday and all i can say is Secret and Marissa were so welcoming and attentive i never experienced such amazing service at any other business

Marissa and Secret were excellent they help me with rental and App

Best public storage I have been to. Great customer service. Marissa and Secret were very helpful and went above and beyond. Will definitely come back when I need another storage.

Secret and marissa were a great help very attentive and patient I will recommend renting from those two any day

Great customer service Secret and Marissa

Secret, Showed exceptional customer service skills . Upon arrival I was adamant about getting a storage unit that met my standards. She made sure to take me to different units to make sure that I was satisfied with the units before purchasing. Secret was very courteous , respectful . Which made my experience very pleasant.

Marissa secret very good customer service

Secret and Marissa provided an amazing service, very patient as we struggled through a couple of tech challenges with the app. 💯 recommend

Great customer service from Marissa she’s the best she helped us with online reservation and completing the lease

Marissa was extremely professional. Very patient and humble with her service. She helped me with everything and answered all my questions. I am thankful.

Marissa is awesome! Really friendly and courteous. She was so helpful and had me in and out! Great experience!!

The employees are very helpful

Elevator always broken!

This place is absolutely wonderful, safe, easy to use and stunning staff. Shannon is not only a sweetheart but very poised individual. For those who needs a safe close and secure place to store there items!! This is it for you!

Very good customer service for marissa

Shannon help me with completing rental online very professional this is my second time renting at this property

Great customer service very helpful with rental online and App

They were great at resolving my issue. Not on their end but customer service number could be more efficient.

The Elevator has been broken for months at this facility. I won a storage locker at an online auction. When I showed up the first time that's when they told me the elevator was broken. They told me I could wait until the elevator was fixed. Then a couple weeks later they called and said it was fixed. I showed up for a second time with a u-haul to pick up my stuff. But the elevator was still broken! I was told a manager would call me back. No one has returned my calls. I'm not out the cost of the locker and the rental for 2 U-hauls. I just noticed today that they've posted the same locker that I ALREADY PAID FOR on the auction website.

Marissa is absolutely amazing!! Most helpful customer service I’ve ever had!!

Marissa was very helpful she help me with my rental and App

Exellent customer service bu Marissa

Marissa and Shannon are the best of the best! Went above and beyond! Attention management: those girls are long overdue for promotion!

Great service. Marissa, she was very helpful with the online rental. She was very helpful with the public storage app. 10/10 would recommend

I recommend that Glen gets a raise, he was so curious and informed. Glen customer service skills were right on point....go team Glen.

Great working with Marissa!

Perfect costumer service

Operating hours are 9:30am for opening, it’s almost 10am and nobody has shown up to open the store. Not only does it cost a fortune to have your items stored here but they clearly make their own business hours.

Super simple to work with and the staff is very friendly. I highly recommend this location!

Great service

Shannon went above and beyond to help me today.Made this process smooth. Thank you so much.

Needed a storage spoke to Marissa I wanted climate and she did not have any available but she help me complete erental for another property in Dixie and help me with PS App excellent customer service

The assistance provided by manager, Marissa, was outstanding. The 4 star rating had to so with the failing elevator.

Marissa was very profesional and help with my online rental and app

The customer service is excellent. In fact Marissa represents a good image of your Company. I am happy about the service I received. She made me feel welcome.

Shannon and Marissa were exceptional team player

marissa and shannon took care of me very polite and professional

Good customer service thank you Marissa for your help with the App

Shannon and Marissa were so helpful! I’m having a really stressful move and they were friendly and not only helped me with a unit but also just brining up my spirits. Great team members that make Public Storage a great brand. Thank you again!

Troy helped a lot when my reservation was not correct, he got me sorted and was an enormous help

Marissa and Maro has been the best to accommode me to rent a space. Thanks so much.

Completed rental online is my first time renting did not know what to do next came to the office and Marissa was very helpfu she help me downloaded PS app

Marissa was so much help she made my move in process so easy and enjoyable. 10/10 service.

Worst place ever, I will never come here again. Just for one day they still make you pay the full month and I didn’t even move in till the 7th. Next time I will go to another storage facility. Worst customer service ever totally regret coming here. Never 👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Marissa gave him great customer service shehelp me with the App

Marissa was great 👍😁

Nice service pretty much good attentions...

Mero and Marissa help me with the app and move in thank you so much highly recommend working with them

Marissa went above and beyond her duties to b make sure that I was satisfied that speaks highly of your company if all your employees are like her I'm here for a few months from the Bahamas

Хорошо охраняемое место

This company doesn't care about their customer's time. There was no way to get a hold of the attendant… office was closed with lights out, no way to know when they'd return. They don't put a sign on the window either so you're even aware that there is a person on the property. When Marissa arrived back she was very friendly, so hold onto her for dear life & give her a raise asap. other thing also… They make you auto pay on the first so if you need to leave on the third you have to pay for the entire month. 👎

Great customer service from Marissa

Great service and very clean and marissa the best very helpful…

Very helpful and fast service

Marissa & Mero (M&M) are phenomenal. I was overly impressed with their friendliness and thoroughness when it came to everything. This was my first time using Public Storage, and I will always choose them now thanks to these two individuals

I really appreciate the helpful , friendly and kind employees at the front desk . Thank you for making my move here feel safe and welcomed

Excelente service very humble and patient explain everything with details

Great experience thank you.

Very pleasant

Marissa always helpful she help me with steps with changing my password for PS App

Lugar bastante confiable para guardar objetos personales como materiales y herramientas de trabajo

Thank you mero and Marissa helping me with my move in

Save your money, time, and energy, go elsewhere. I had several issues from people smoking in the building and leaving cigarette buts outside and inside my unit, general dirtiness. I fell hard one day because someone left a oil/grease residue on the floor. The elevator has been out for over 2 months. The list goes on. I don't necessarily blame public storage, I have used them before in other neighborhoods and had minimal issues, but this one, forget it.

Marissa and mero help me very much on my rental and move it thank you so much you both deserve a raise .

Excellent customer service by mero.

Mero was the best very helpful

Marissa was very helpful Thank you

Entrada con tu propio código espacios de diferentes tamaños y también para carros. Muy conveniente para cuidar de lo que no puedes tener en casa por falta de espacio

Mero and Marissa helped me alot with my move. Amazing and honest customer service! I recommend everyone coming here!

Homero and Marissa were both very helpful!

Homero was super friendly and helpful! I definitely recommend this location and for his help!

I want to take the time to say that the staff are always amazing! They take the time to discuss the payment arrangements and answer all of my questions in depth. The young man Homero walked me through every step of the way. Amazing and service is top tier.

Okay I've been dealing public storage and is being a total run around they tell you one price that comes out to another to many issues and it's still the management is the worst thing you could ever think the manager and the district manager Robert it took care of me and still I'm going with the runaroun experiencei t's just to many lies

Good deal without misteries

Thanks Marissa

Marissa was very helpful and profesional thank you...

Great service!

marissa did a great job in assisting me very knowledgeable. much appreciated!

First time storing came in the office Marissa was very helpful she made the process very smooth thank you for everything

Helpful employees and clean facilities.

Was very helpful and staff very nice

Is always a pleasure to come to the office and speak to Marissa she is so professional and always trying to help

Just when i thought all hope was lost Associate Marisa was fantastic and helpful. I was planning on changing storage companies due to the high increase in my rent but then i spoke to Marisa. I had spoken to a male representative about a month ago who was not helpful and disregarded my bill request for help on my unit. he said nothing could be done and just shut me down even though i have never asked for help before and have been a customer for years now. With everything increasing i needed some financial assistance from Public Storage. I am so thankful I got Marisa on the phone, she managed to help in the request to lower the cost of my monthly rent. She was empathetic to my situation and managed to lower the rate of my property unit. I will forever be thankful Marisa. Thank you for your amazing customer service, thank you for your understanding and for being a kind human. This worlds need more people like Marisa. I will continue my business with Public Storage because of Marisa. Thank you again Marisa you are wonderful and i look forward to one day meeting you and thank you in person. Sincerely, Lorenza Lara

HG was very helpful very knowledgeable and showed me around

Great lady. Very helpfull

Very knowledgeable, courtious, and a credit to public storage inc.

Best customer service Marissa helped me out with my reservation and was very professional.

J'Nia provided excellent customer service to me. She knew exactly what she was talking about and created such an amazing renting experience for me. I've been storing here for awhile now and I must say they have a sophisticated employee on their hands.

In a time where contact-free delivery and curbside service has become the norm, it is great to know that some places still have A+ customer service, complete with a smile! Marissa is AWESOME!! She knows her job and does it really well. I walked in completely unsure of what I wanted and was treated like a VIP! I got a tour of different units and was immediately convinced I had lucked into the right place. There are 100 storage unit facilities on I95, and from the highway they all look the same. It’s only when you walk into the lobby of this specific Public Storage that you realize how important Marissa’s expertise is!! I can’t say enough about the positive experience and highly recommend this property!

Marissa is absolutely amazing! Super courteous, professional and very helpful. I had selected the a unit that ended up being too small for what we needed and her knowledge and patience allowed me to transfer to a larger unit. Very happy with the exceptional customer service provided to me today. Thank you Marissa!!

How much would it cost a month to store a 28 ft RV?

The biggest issue I have is the fire retardant that is sprayed on the ceiling slowly rots away and falls all over your furniture. Its make up has fiberglass in it and if you are moving things ot taking things out your need to shed your clothes asap because you itch everywhere. Then you have the rats eating away at every box or piece of paper is fair game with them. The smell is toxic droppings are all over everything. For the price you pay you would think that there would be better conditions in order to secure your things. But the people are really nice !!

Great location from 95to Hollywood blvd to 28th to Johnson

Gracias al manager Claudio por su atención tan profesional con la ayuda del storage .muy limpio todo lo recomiendo al 100%.

Lied about unit being on first floor

Claudio tremenda persona atiende de maravilla. Así se cuida y valora el personal

Me parecio super y Claudio un Amor gracias eres super 👍

Your store Mgr, Caudio is the best!!! At one of my worst moments in life an 😇, Claudio. Makes it easier to deal with life. Thank you Claudio may the universe bring all you deserve.

I loved the place, super clean and safe. Claudio helped me with everything, excellent customer service

Great service!!

Claudio me atendio Muy bien Buen servicio

Excelente servicio de parte de Awilda y Claudio un colaboracion excelente de ambos muchas gracias por su buena atención y servicios.

Exelente sevicio

Bryan - excellent assistance in a Sunday!! Yes, Sir! Professional, concise @ Content . Thank you

Absolutely loved the service, Claudio was truly great. He was very efficient in helping me with the whole process. I would definitely recommend this facility.

Excellent customer service from claudio. Very clean everything. I recommend it!

Muy limpio el lugar, Claudio excelente servicio al cliente.

Claudio excellent su atencion orientacion,excellent work.

Excellent service!

Great!! Thanks Claudio!!

Been with them for over a year and i must say that best prices I've seen and close to my home. Incredible staff and great communication.

Rome was a GREAT HELP. I hope very time I come to park she is there to help me... 🙏👍👍💪💪

Rome was very helpful and quite polite. A breathe of fresh air I must say. Thank you so much.

Rome was very sweet and intellectual + vivid!! Highly recommend

Rome was great... helped me before closing . Thank u

excellent customer service from Rome , clean office . thanks Rome

Romelyne and Claudio were very friendly and helpful. Clean office. Their fast service had me in and out in a few minutes with my new storage unit.

Todo muy fácil y cómodo. Gracias a Claudio por su inmejorable atención.

This is the worst storage ever first the rats mess all my stuff up that place it’s full of rats all over Smh ever again and the worst customer service specially the manager they have the worst can’t help wit nothing

Me encanto, un lugar comodo y super limpio. Me siento segura al dejar mis pertenencias alli. El señor claudio muy atento y brinda un excelente servicio. Lo recomiendo.

Great space great Customer service

Having inspected four different self storage companies in the area, the staff at the Public Storage consisting of Claudio and Darryl were found to be professional, polite, helpful, attentive, and just plain awesome in the manner by which that I was served as a potential client! The storage unit was very cleaned and in excellent condition. It was exactly as posted by the company. The unit was rented by me due to the presentation, appearance and outright courtesy of the staff. Keep up the good work, gents!

Darryl and Claudio were really nice and helpful 5/5 service

Great service Darryl helped me find the right unit for me.. He was very nice and pleasant definitely would highly recommend that public storage

Needed storage for 30 days, Shai was very helpful. I am disappointing that the company makes you buy a $20 lock that cannot be used for other than Public Storage lock types. Basically add $20 to the total cost of rental.

Super friendly and helpful staff. Claudio and Shai 👏👏👏

Thank u shai

Shai was amazing! She helped us with finding the right unit and offered us the best plan which was unique for our situation! She dedicated her time to find the best option for us and thus assuring us that we were being well taken care of! We would definitely recommend this Public Storage!

Shai and Claudio had outstanding team work she assited me with finding a great rate and he stepped in to help with the entire process they worked very efficint and thoroughly

Excellent service from Shai quick and easy

Great help shai

Shai was very cooperative and understanding. Make sure you ask for shai, she the best.

The best service I have ever received came from Shai man she listened and found a great rate for my buck

Shai was nice and fast

Thank you shai for the help

Place is nice thanks shai

Service was excellent Shai is nice and full of knowledge

excellent conditions of the place, very clean and above all excellent attention. Thank you Claudio for your excellent service and attention.

Really good storage for businesses, really glad juan and Shai help me with everything, thank you guys for keeping my storage secured

claudio, excellent customer service and professionalism. the facilities very clean. A reliable place where you can keep your things. Thanks Claudio for your attention.

Efficiency

My only complaint is it feels like 78 degrees in my climate controlled rental.

Great experience from start to finish shai was able to help me learn everything I needed to know and made it a very easy transaction during our tough times

Claudio did an awesome job of explaining to me the rental process. He was patient, cordial and professional. We got what we needed at an affordable price and the service he provided was exceptional. Claudio did a great job of representing Public Storage. Would rent from them again.

Had my stuff stored there for a few months. I never had any problems. The facilities were always clean and accessible when I needed to get to my stuff. Getting back to my unit was challenging at times as the space was a little cramped at times. I would not advise taking a big vehicle back there, but on average, a very respectable place to store your things.

Shai was amazing! Knowledgeable about the units, fast and kind. Thank you.

Very happy with the service, quick ,polite, and professional. Five stars

Shai and Claudio was truly a blessing to me thru my eviction from home I walked into PS and shai was a breath of fresh air she listened to me and helped me get a space affordable she showed gr8 sympathy and Claudio walked in with a bright smile and joined right in on the convo

Shai is a very positive storage employee. She reflects with her knowledge and patience for dealing with people. She knows how to correct issues in a timely manner. Her smile greets you as soon as yo walk in.

Claudio and Shai are very welcoming team. They work together to find a solution to my problem. The storage areas are clean all the time. If you have any questions they will get back to ASP. Very happy with there service..

Thanks Shai

Shai was good

Thank you shai

Rented today shai and Claudio was amazing thanks guys

Shai and Claudio has great sportsman ship thanks for your outstanding team work you both are highly knowledgeable and an true honor to have dealt with

Gracias shai eres conocimiento y agradable te aprecio smooches

Shai and claudio was amazing thanks for the help

Claudio was very nice and helpful.

Although price went up.

Shai was amazing. Very professional and polite. I would give her 10 stars if i could. And yes, i would highly refer Public Storage.

A special thanks to Shai for an outstanding customer service.

Shai was very pleasant and helpful. She has people skills. She gave me a tour of the place, and. She explained to me the different dimensions and prices for the storage. Thank you Shai

JB and Claudio is the worst ever customer service. Stay away from this place only because this employee

worst ever cluadio and the other worker are worst . poor customer skill . not recommend at all. stay away from this location

Claudio and jb was very rude and unprofessional please stay away from this place

Shai was amazing

Shai and JB was great I appreciate them

Awesome customer service from JB. She was very kind and professional. Great patients with me as well. Answered every questioned I had with no problem.

Easy

Awesome service!!!

This place is the worst storage. Liars!!!

They recently did a renovation here painting replacing the doors installed a public restroom which they did not have before. that's good looking to get a unit most of them are outside. They have long rows of outside units and there is no room to park and most of the rows. People get confused your supposed to drive on the left here not everybody gets it. The staff is really strict they freaked out saying that there is only one person allowed in the office at a time when I just needed to walk through they lock the door on me and would not allow me to pass. I think they're on a power trip and were very rude. I am sure they will be very nice to you if you're looking to rent a unit.

Clean and friendly service!!!

10x20 space is 9.5x 18. Instead of 200 sq/ft you get 170 sq/ft 15% less than advertised

This was my first time using Public Storage, it was a quick and easy experience. Cleff provided great service, was very informative, and answered all of my questions. Thanks for the help Cleff!

WHEN EVER I COME TO PUBLIC STORAGE KD AND CLAUDIO GREETS ME WITH A SMILE HELP ME WITH EVERYTHING I NEED AND MAKE ME FEEL WELCOME BEST CUSTOMERS SERVICE EVER THANKS FOR HAVING ME AS A CUSTOMER

KD was a great help. I was looking for a storage unit because I’m moving from an apartment to a house and I needed a place to put my things while I complete the whole process. I had a lot of questions and she answered them perfectly. I would definitely recommend this place to everyone. She was great !

I had a great experience here at this location Cleeff was patient and kind and he answered all my questions very professional 👍🏾

I didn’t know there was a public storage in here next to my house, actually this is the best costumer service I have receive in a long time form them and Cleeff and juan helped me with every question I had.

Customer service is good. The storage is bad. Rats ate up some of my property. You have to be insured even against problems the company causes.

Stephanie was awesome. I've been working with her for a couple of months to get into a 10 x 20 storage unit. It worked out just fine. She was able to help. What a great experience. I would definitely come back here again.

They keep raising the rent EVERY year . We started at $124 and 3 years later it is $204 . Only ONE dolly for use in the entire complex for our building on the second floor They said the second dolly was stolen . We complained but a second one was never provided. The sprayed installation ceiling keeps falling down and gets all over everything inside. When calling the corporate office to complain I never get a return callback. The boy who was on duty was no help and was rude.

Stephanie was awesome at customer service she helped me very well

juan did a great job and very helpful

Friendly service.

Pleasant and accurate service. Thank you Juan for all your help

thanks juan for your help very good service

Juan awesome to work with and super helpful

All good

Tiffany. Was great and very professional

Juan was amazing. Very polite and fast.

Just arrived at this location and was helped by Juan and I was totally impressed. He was very helpful and professional.

Stephanie service s very awesome thank you for your help. 5 star for her service s

Juana customer service was amazing. He helped me find a 5x10 Storage unit at an amazing price. I highly Recommend.

This is one place that I would never recommend to know 1 they are very disgusting the employers are very rude and they have no manners they deal with people rude, they don't speak to people well I will recommend no 1 to use this place because your things will be damage and ruin for good by, rats, roaches, infestation, I advise no 1 to leave their things here at all they are bad for business (10-30-19) I was here and I LOST EVERYTHING !!!!!

Great experience! Would recommend again.

Great place!!

Stephanie was such a great help in my moving needs. She was so efficient. Thank you

And you say this is the best people Stephanie and Tiffany there are the best store Domingo Bello I got to unit here

Tiffany was very nice . And gave excellent service. Will recommend this place to anyone.

Stephanie was great she helped me find the right size unit, and she has quite the sense humor Jajaja.

This place is nasty and disgusting.This is by far the worst place I've ever rented it needs to be lock down. It's infested by rats and other insects. Whenever I go inside the unit my skin starts itching so badly that I have to get treatments. The rats ate up all my belongings. If I could give this place 100 zero stars I would.

Tiffany was great! Good service here. O highly recommend!

Tiffany provided great service .

Excellent service! Extremely satisfied and the employee Juan helped me out in absolutely no time and got me squared away with no problem at all, I recommend this place and Juan’s service.

It's been a pleasure coming to rent here. Clean and helpful Thank you Tiffany. Very happy

Excellent customer service provided for juan. Thanks

Stephanie is the best she helped a old man setup a account online.

Excellent customer service from the staff members martha claudio and paulina great clean facility smooth process and i will stay. there i feel that my stuff wil be safe and the staff was very professional and answered every question and concern i had. Keep up the excellent job !!!!!!!!!!😅😅😅

OMG. I visited this Storage facility. Because my daughter has her storage there and to my surprise. They have a second floor and you can see the train flying by. I like this storage facility. Kudos to all.

Terrible. Ghetto storage place. Some times they have carts some times they do not. And don't have enough carts. ND the ones they have are usually broken. People piss in the elevator stairways and if you miss the rent by a day huge late charges and they will never wave the late fee so don't waste your time asking.

Good service

Our mother recently passed and we needed a storage place to store items for a garage sale. Isaiah showed us the property and walked us through the renting process answering any question we had. The checkout process was easy and fast. Isaiah was very friendly, knowledgable, and professional. I would recommend this place for storage needs. The month to month rental option is very convenient.

Very good

Stephanie was wonderful!! Exellent service

Shantell was super helpful and super informative! Very awesome quick and easy system of service.

Kaylia was incredibly friendly and helpful. We had a bit of a dilemma with our previous storage unit at another company. There was a fire 2 units down from us. We were just told we needed to vacate our unit before the 25th or 28th. Unfortunately, we found out just as we needed to leave for a month long vacation in the morning. We were in a pinch looking for a new storage unit for our stuff. Fortunately we found Kaylia who helped us with everything. She provided great service!

I received excellent service at this facility. Shantell did a wonderful job helping me choose the correct size space.

Kayla’s customer service was excellent. Great location and convenient👍🏽

Muy seguro

My visit at this public storage was very pleasant. I was greeted and helped by Shantell, she has great customer service skills and she helped me out a lot with finding the right space size for my move . Everything went smoothly. I’ll recommend this Public Storage location to my family and friends any time !

Shantell was the BEST with customer service. She fully explained the contract & our transaction was smooth. She asked probing questions to find the approximate size unit we needed. She was great! This location is in a great area!

Good place

I Went in to public storage and was confused and didn’t know what size i needed to store my furniture. But Kaylia was an amazing help! She took her time with me and made sure I found the right size space for my things. Her customer service was excellent as well!

Isiah is an angel. Stayed after close to ensure that I got the 5x15 I need. Give him a raise yes?

GREAT customer service. Friendly staff Tunisia and Geralyn were wonderful!

Isaiah was excellent! Very professional no cookie cutter got me what i needed. Go to him he'll hook you up

Thas the schedule of the office or the access to the units???

Well managed and well organized. Friendly staff. In addition, Mr. Isaiah was very helpful with our moving needs. His excellent customer service was absolutely stellar.

Great service and help from Tonishia the storage Representative...thank you for your help 👍🏼

The staff is beyond amazing. Geralyn was super helpful with everything...even when my car would not start. It is refreshing to have a businesses that truly cares about its customers. Wish I could give them more than five stars!

I don't remember her name, but the lady in the office was so polite and helpful, and even helped me pack my stuff up! Highly recommend, great customer service!

Affordable clean secure and very friendly staff I want to thank to Tonishia for being so friendly helpful professional and knowledgeable it makes the process so much easier

Isaiah was amazing! Went above and beyond to make surest all my storage needs were met! Made me an instant customer. Go ask for him.

Isaiah has been an outstanding help!!!! I would like to give him 10 stars!!!

Everything was perfect! Kaylia is very hepful and nice person.

Geralyn was very helpful and explained everything to us very well. Excellent service definitely use this place for storage.

I went along with my mother and brother to rent a storage and we were met by Isaiah who helped us with the process. It went smooth and easy he even informed us on promotional deals which was a plus even though we didn't purchase anything extra it was nice to know we had the option. His customer service is a 10 out of 10 thank you so much!!!!

The place is infested with rats that get into your unit and destroy your belongings, insulation falls of ceiling contaminating the items in storage brought it to their attention the first time it happened was told to just sweep it up then the second time this happened I moved out, rent and insurance increased every year, there is no light inside the unit.

I rented a unit from Isaiah he was excellent and very friendly and helpful would deff deal with him again, also was very quick! Much appreciated!

Shantell Gave me Excellent Service and Great Personality,Very Helpful

Came in for storage rental spoke with Shantell. She gave me amazing customer services. Very informative and pleasant.

Geralyn was so helpful and nice. She really did help us out with trying to find us the best unit. She explained everything in full detail. She went above and beyond. The place is clean and well kept.

Shantell & Geralyn were very kind and helpful and got use set up in no time recommend as a returning customer.

Provided me with excellent service

Had a great experience, I would definitely recommend this location

Shantell and Geralyn were amazing and they help us greatly with our rental.

Geralyn was very friendly and made the rental experience very easy. She was very charismatic and made us laugh throughout the whole process, which made the experience all the more pleasant. If you rent a unit in this location, we highly recommend requesting Geralyn to assist you with the units. Thank you Geralyn! Sincerely, Raoul

Geralyn was very friendly and made the rental experience very easy. She was very charismatic and made us laugh throughout the whole process, which made the experience all the more pleasant. If you rent a unit in this location, we highly recommend requesting Geralyn to assist you with the units. Thank you Geralyn! Sincerely Bianca

Gerilyn was very helpful in assisting us with finding the perfect unit to hold our stuff. Loved working with her. The unit was clean and so was the office.

Roberto was a great help!

Roberto took good care of me and provide excellent customer service. He is the man!

I am going to be personal about this Nightmare Place! they charge you handsomely and they don't even have AC, everything that you ask as a client, they take as a personal offense, and they are responsible for nothing During my moving, there was no access to my space a car that they didn't know nothing about was obstructing the way But above all. BEWARE OF THE RATS! They didn't take any responsibility for the Mice infestation !!!! I had only Furniture in that space, and a mattress, but Sedgwick, the insurance Cia was paid in vain and they managed to pay close to nothing to me . Keep your distance or choose wiser is my advice based on the facts that occurred to me, I have many witnesses, they had to see to believe, the contempt for the client was unprecedented.

Kts pizza hut

On point

Not worth the money. Just go to CubeSmart they are cheaper and also storage spaces in doors

The front desk agents are always helpful and informative.

If I could give a rating of ZERO, I would. There are no words to describe how awful this location is. Everything in your unit gets ruined because the location is severely infested with RATS, and all kinds of INSECTS. I properly cleaned and wrapped everything that went in the unit, only to have rats chew through and destroy basically everything. There was rat droppings everywhere in the unit, plus INSIDE all my boxes that they chewed through. Everything you put in the unit, comes out absolutely FILTHY because RATS CRAWL/CHEW EVERYTHING; things that I put in clean, came out black with filth. You spend a lot of money to preserve your stuff, only to have to throw out most of it because everything gets ruined. Plus on top of basically losing everything, they charge you fees before they're supposed to, and they increased the rate multiple times. A friend of mine has a unit at another facility, and didn't have to deal with any of the issues I did. Do yourself a favor, and GO TO A DIFFERENT LOCATION!

Geralyn was extremely helpful and answered all of my questions

Shay is absolutely wonderful. She is very Knowledgeable. She made me feel very comfortable with the unit. I really appreciate her patience. Thank you

Went in today to inquire about unit (10x15) Comparing prices around but Public Storage seems to be a great fit. Kay was very informative and helpful, and she also showed me a couple of units. I will definitely be coming back to rent.

Shanice and kaylia where extremely helpful

Wonderful staff. Very helpful and accommodating. The grounds are well maintained. The restroom is very clean. Thank you, Shay and Kayla, for making each visit pleasurable and addressing my questions and concerns.

My mom and I have had great customer service while reserving this unit. Shanice was extremely helpful, patient and sweet throughout our entire experience. We are happy with the unit we received and believe this will continue to be a positive experience for our storage needs.

RAT INFESTED!! I LOST 75% OF ITEMS IN STORAGE UNIT. OUTSIDE OF THE $250 MAXIMUM PAYOUT FROM THE INSURANCE COMPANY, I WAS NOT COMPENSATED FOR ANY OF THE ITEMS I LOST THAT WERE COVERED WITH RAT FECES AND URINE! THE PICTURES SPEAK FOR THEMSELVES. I'M OUT SEVERAL HUNDRED, IF NOT THOUSANDS OF DOLLARS.... :(

I'm very glad to rent a space

Ms. Shanice was very helpful and provided great customer service .. she was awesome and gave me great feedback on all of my questions. Ms Shantell was also great. She helped me find the perfect unit for my furniture. She made my storage experience very easy. Both ladies had positive attitudes and exceptional communication skills

Rats Rats And more rats!!!! Fortunately the management resolved the problems by investigation and removal of both the unit owners who were storing food and the rats! They should get cats on the property😸😺🙀

This place is full of RATS!!!

Shanice did an awesome job of helping us find the right unit. Best customer service I’ve had in a long time.

Can I rent a small space for a week to store 2 suitcases during a cruise ship ? Is insurance mandatory?

Outstanding customer service. Enjoyed the professionalism. Shanice manager a very friendly and hand working staff. Go get your deal.

Your basic storage units. Of course you have to enter your code to get in but they ask you to enter a code in with the gate to get out don't get that but it's all good.

Staff is never their so call before you go.

This place was awesome! We were able to get a unit the same day. They were friendly and patient with us. Thank you Shay!

My first time renting storage and Shay was very helpful, knowledgeable and answered all my questions.

Vaughn Gave Great Customer Service He was a Pleasure to work with made the Storage Rental Quick and Easy.

Friendly young ladies in the office kiana and shay

Hambre y 4 de servicio y la 2 me movistar.es son highway con una lesión

Shay and Kiana always greet me with a smile, when I walk into the office to make my payment. Both ladies are always helpful

Vaughn was friendly, professional, clear and efficient. Explained everything and was patient. Storage was clean and lighting was good, rented a 5x5 for a month. Expect the usual in pricing for these kinds of places, no pro-rating, over priced lock if you don't have your own, some kind of move in charge. I would give it five stars if the web promotions and the like were transparent about cost.

the team was very helpful with information was very knowledgeable about the facilities

Shay was so helpful! Best customer service ever! I would highly recommend asking for her when you get there. She is super nice and will help you out with whatever you need without hesitation!!

It has been a pleasure storing my belongings. I recommend this location.

Good place! Register online to get a discount price!

Very nice courteous people, Vaughn was especially helpful and nice. It's so refreshing to deal with people who give great customer service like Vaughn. The manager was also nice and helpful. The only complaint is it's dark by my unit so a little extra light would be nice.

Keyona, Shay, & Von were very helpful during my visit to secure a rental unit! Excellent customer service, & very professional. I highly recommend this location to secure a storage unit!

Great people love the location

The crew at this places is great

Every time I enter the office, I'm greeted by Shay with a smile... she's always helpful and shows me great service from the time I completed my rental

I recently relocated to Hollywood area and while I looked for apartments, I stayed at an airBnB. I work for driving company using my own car so I got a small storage unit to keep my stuff in to get when I needed it. Shay provided excellent customer service, she was very helpful in choosing what I needed. She is very polite, professional and has a great personality/interaction with people. DEFINITELY RECOMMEND this storage company and location!!

I came in the store kiana was a great person she help me with everything

Great service

Roberto was very helpful. He is super nice and friendly. He did a great job of finding me the right unit for the right price. I definitely would recommend you to this location. A++

It is a pity that this storage has so bad attention and lack of education staff, I have rented in other public storage and I never had such bad attention, these deposits are full of rats, broke boxes, I suggest that they change personnel from the manager and their employees . Es una pena que este almacenamiento tiene tan mala atención y falta de educación personal, que rentado en otros públicos almacenado y que nunca tuve tan mala atención, estos depósitos están llenos de cuentas, rompieron cajas, sugiero que cambien de personal desde el gerente y sus empleados.

The girls in the office was great!! Was able to help with my storage needs with no problems thanks Destiny and Shay

This was a very clean location . And the workers were very nice and courteous especially this worker who goes by the name of Chey. She exhibited such professionalism that if I had to store again , no matter how far I will come back to that location only.

Vaugh and Shay (Property Mgr) were very friendly and made my renting experience truly pleasant. The cart ride to view the unit prior to renting was fun and the units are quite tall and very clean. The entire process from beginning to end was great and I will definitely recommend the 851 Knights Rd Public Storage location to anyone in need of a storage unit. Sending a GIANT THANK YOU to Vaugh and Shay for being super awesome and extremely professional!

Shay was very attentive and informative! Very professional and sociable. You have selected the right person to manage your business!

Destiny customer service was greatly appreciated... always pleasant

Destiny and Shay were great they helped with my storage needs! They didn't have the size I wanted but they helped me find a closer location !!

Shay was amazing and helpful. I loved the interaction between her and me. If I decided to move back into Miami will definitely come back just for her service.

Very Knowledgeable about everything I asked and needed

What's the price for a small storage unit that will hold ten large suitcases?

Shay was more than helpful. We came in last minute to get things out of our storage for the hurricane but had lost our key. She contacted the property manager to come in and help us cut the lock same day. Thank you, Shay!

SHAY AND DESTINY WERE GREAT . THEY HELPED ME WITH MY STORAGE NEEDS AND I WAS ON AND OUT !!

Destiny helped us until the last minute with a smile on her face. Great customer services! Deserves a raise asap.

I have to give this public storage a full five stars. I had an issue with my storageand the lovely Denise and Destiny helped me out tremendously. If you need storage space this is the place to go!

This facility is very clean, Denise was very helpful in getting the right space I needed

The attentiveness and friendliness of the staff was great. Kelly helped me get what I needed in storage space due to my needs and also recommended things that were helpful to the safety of my belongings. She was comforting as we waited for the computer system to refresh. The process took a little longer than expected but overall wonderful experience. I would recommend to others. Thanks.

Destiny And Denise are great at what they do!

Owning multiple businesses Denise absolutely exceeded her duties. I would b honored 2 have her in my employment anytime. Molly Crum

They are awesome they treat u with full respect

Customer service is great!!! THANK YOU guys

There are rats at this facility. We rented a unit here for a month and found rat droppings all over my children's furniture, high chairs, our entertainment system, etc. Very upsetting.

Denise, Destiny, and John provided outstanding customer service!!!!

Update: After speaking with John he could not have been more understanding and willing to help out in any way within reason and did, thank you John. I moved into a different unit and saved some money by downsizing. Original review: My unit is leaking and the insulation keeps falling in ruining everything I have and it itches so im guessing it may have fiberglass in it. Everyone I've told there acts like it's normal

Denise & Destiny were very helpful & easy to work with.