Horrible te venden tus cosas cuando tu pides favores que no. Y no contestaron y el manager lo llame mil veces que ya teniamos la plata me vendieron mis cosas d valor las cositas de mis hijos desde q eran bebes le rogue porfavor y no les importaron tengan cuidado
Horrible service unable to reach anyone by phone at this location I'm being charged for storage I been trying to cancel for a month already
Quiero dale las gracias a Celia por tu ayuda.
Gracias Celia por ayudarme en la renta
Gracias Celia por ayudarme
Gracias celia por ayudarme con el aumento de la renta
Gracia Celia por tu ayuda
Quiero darle las gracias a celia por su ayuda..
Great service, positive and patient. Elaine was a great role model for what customer service should be. She helped us find the perfect storage unit that fits our needs at a great price.
This storage is excellent I was helped by Celia great customer service guided me
throughout the entire process . will recommend 💯
Everything was fine except for being climate controlled,,, it was pretty hot in the building. Hopefully it was just that day and not their norm.... I'll update in a few to see if their ac truly runs 24/7.
Gracias Celia por siempre ayudarme..muy agradecida.
exlente trato de Celia..recomiendo el lugar mil veces
Gracias Celia por tu ayuda
Gracias Celia por tu ayuda .
KARINA es una exelente empleada, el trato y servicio para el cliente es 💯%, felicidades por tener una empleada como KARINA, No la dejen ir
Muy agradecida y satisfecha por el servicio brindado de las empleadas Celia y Morela
Your facility seems to have an issue with having your TWO carts available for tenants. Any time we come to any of our units to move items in & out your carts are not available. If we come after hours, they are locked.
As has been suggested to your property manager on numerous occasions, this is an easy solution:
1. Find the last Unit that signed the cart out
2. Contact said unit renter and have them return the cart immediately
3. Said unit renter doesn’t get utilization of cart again
4. Going forward change your rule, to keep a driver’s license or credit card when someone checks out a cart.
Learn some property management skills is our suggestions.
Gracias Celia por tu Ayuda
Gracias Celia por ayudarme con la renta
Muchas Gracias Celia por ayudarme con el aumento de la renta..muy agradecido.
Gracias Celia por tu ayuda
Limited carts, location closes early and you have to carry everything by hand. Lady at office with red hair is not friendly.
Location needs proper cleaning and smell better.
Difficulty with elevator and entering code as keypad is outside and many times elevators does not accept
CELIA ROCKS!! I COULDN’T BE HAPPIER…
I can’t express enough how happy I am to continue being a customer at the facility located at 7850 W 4th Ave. If I can give a higher rating to this review, I would.
Customer Service makes a big difference on the way a business runs daily and this place is so fortunate to have Celia as the face and engine of this facility.
The personable experience that she provides to me and even other customers in that I’ve had in front of me, is not only polite and professional, but exceptional.
She goes above and beyond, and cares about making sure all of your storage needs are addressed, all of your questions are answered and that you have the best storage size and rates that fit your needs.
The parking lot and unloading area is very comfortable, especially the large carport overhang and automatic doors (avoiding rain and sun). And the AC always works.
The building is also very well maintained, very clean, and has good prices.
I highly recommend this location.
Thank you Celia! Your’e amazing! I appreciate you always being there to help.
Celia is the what Customer Service is all about
Gracias Celia por tu ayuda..siempre tan compresiva..
Hello. I called my storage today and spoke to a very kind lady by the name of Celia. She was amazing. Very friendly and professional. Her willingness to help me went above and beyond. Very knowledgeable and she helped me very quickly. I had no waiting time. Thank you, Celia, for your help. All customer service people should be just like you.
Quiero darle las gracias a Celia por toda su ayuda de siempre.. recomiendo el lugar un 100%
Celia Gracia por grande ayuda..
Thank you so much to Celia for the information provided. She was very helpful and friendly when explaining the different options I have!!!
Muy satisfecho con el servicio de hoy, muy amable la Sra Celia, cumplio mis espectativas.
Excelente servicio.
Gracias.
______________________
Mayo/7/24.
Excelente servicio de Celia como siempre que voy, muy profesional y servidora cumpliendo todas mis espectativas como cliente del Storage.
Gracias.
Gracias Celia por tu ayuda que me subieron la renta..y me resloviste..
Celia por ayudarme por toda la información.doy el 100'%.
Celia es una excelencia en trato orientación y marketing, muy profesional y buen carisma.
Me gusta que sea ella la que me atienda
Celia muchas gracias por tú ayuda .
Gracias Celia por tu información del storage
Gracias Celia que me ayudates con información..lo recomiendo 100%
Celia has gone above and beyond to keep me as a happy costumer. Always answers the phone quick, any concerns are always quickly resolved. Thank you for all your help and undivided attention 👍 I'll be recommending all my friends and family to you.
Gracias Celia por tu ayuda..
I had an exceptional service by Karina. Excellent customer service. She was very helpful and polite. Great storage with AC. Highly recommended Thank you!!!
Muy feliz con la atención de Celia quede 100% complacida toda duda fue aclarada , excelente carácter y disposición para ayudar al cliente
Gracias Celia por su servicio
La atención de Celia fue genial volvería sin dudarlo
Gracias Celia por siempre aydarme
Yo soy tenant por los últimos 10 años Celia es muy Profesional siempre dispuesta a ayudar nunca esta enojada siempre sonriendo
Da gusto ser Tenant en este lugar y que Haifa Celia por muchos años más
Gracias Celia por toda tu ayuda.. Me contajiates con tu alegría.. personas así como tu deben existir en estos lugares..los recomiendo un 100%
Gracias Celia por toda su ayuda usted es muy profesional y siempre con muy buena disposición recomiendo su servicio al 100%
Very clean and professional! Celia who works at the office is very friendly and courteous. Highly recommend!
Gracias Celia por tu ayuda.
El servicio en estos momentos es pésimo te ofrecen carros para transportar la mudanza y nunca hay disponible plantean que solo hay uno pero todos los afectados estamos muy disgustado y en muchas ocasiones nunca hay nadie en oficina o te vas o esperas más de 40 minutos para ver si aparece la única trabajadora que tiene que mantener la limpieza de los tres pisos más tareas de oficina por todos estos disgustos más la renta que la suben cada seis meses sin tener en cuenta el mal servicio tendré que retirar mi renta ojalá sirviera estás inquietudes a la compañía y tomen medidas para mejorar el servicio y se mantenga los clientes y cambien su opinión y vuelva hacer como cuando lo abrieron gracias
I came to visit the property because I was interested in renting a storage unit and the place was really clean and Manger was very helpful. She helped me with everything I needed it overall loved the attention.
Gracias Celia por siempre ayudarme.. recomiendo este lugar 100 por ciento.
Celia was very nice, amazing, great customer service experience I’ve ever had, if I can give more than just 5 stars I would. God bless
I love the place, very good service, I called customer service for a situation and SELIA helped me. THANK YOU very much for your good customer services. I loved it!!!!!
Me encanta el lugar muy buen servicio llame a customer service para una situación y SELIA me atendió muchas GRACIAS por su buen customer services me encanto !!!!!!!
Celia in the front desk was very kind and helpful. She greeted with a smile and has great customer service skills
very expensive the air conditioner don’t work vtgey lie ti the costumer
My experience at this Public Storage was exceptional. Tracy, the manager was kind, prompt, and respectful in her communication and assistance. Her personable interaction is a stark contrast to the customer service one can receive elsewhere.
Gracias Celia por tu servicio
Tracy is amazing she is a huge asset to public storage!! She is always cleaning every time we come to store more things and she has helped us with our storage unit with issues that have come unexpectedly she's awesome!
Thanks Celia for all your help in my rental.
Tracy was amazing she helped me with questions I had the property is very clean i recommend this place to my friends
Gracias Celia por ayúdame a rentar en Internet..
Tracy the property manager has made my move-in experience fantastic. She is very professional, helpful as is a delight to talk to. This company is very fortunate to have her as a representative at this location. Space and property is very clean as although, it is a bit warm inside the storage hallways. Thermostat reads 80 degrees. I hope this does not cause furniture to grow mildew.
Thank you Tracy!! Alex
Tracy was very helpful and understanding employee who assisted me with what i needed help on (As a Tech) thank you once again Tracy for everything you do !
Mike Smith is hands down the the most helpful person at Public Storage! Mike helped me multiple times on separate dates. He was kind, patient, and took care of the situation. He is very professional and was the only person to really help me out.
Yesterday I went to the storage need some help and information about renting for my sister and Celia was very helpful showing 2 unit. Have all the information that I need. Thanks Celia will see you next week.
I recommend this location because it is very well managed by Tracy. The building and parking lot are always clean.
Tracy, Is a great employee, Very professional, Also great sense of humor........... A+++
Demasiado caros todos los Public Storage.
There's never an attendant to help. Dollys are never available. Too expensive for the service.
It has everything. Good location. Good customer service. Tracy is Excellent person to work with.
They only have 2 carts for that big place. We go there & there was one family using the two carts for hours so no one else could have access to using the carts. It's ridiculous😡
This has to be the most hated service out there. First the overpriced rate is increased with no notification, the first year of service. They don't keep enough carts, making it impossible to move your things around. Finally, there is rarely anyone in the office. If you have questions or need to see an onsite employee, good luck. I am purging all my old things so I can stop wasting money on such a terrible service.
Definitely an amazing place for storage since it is located inside! I didn't have to worry about the flooding reaching my stuff inside. Also, when my lock broke they were very helpful and quick in giving me another one!
When I came in to the Public Storage location, I was told by the acting property manager, Desmond Curington that the elevators were not working and that I would not be able to access my 2nd Floor
unit.
What a complete disaster !! I had a rented truck outside full of my furniture, It is raining cats and dogs outside, and I have two movers waiting to complete my moving job !! Can't access my storage unit to complete my move.
Desmond was resourceful enough to get on the phone, call his District Manager, explain what happened and make arrangements to get me into another, even larger unit for the same price !!!
Disaster Averted !! Praise God !! Thank You Jesus!
and Thank You Desmond Curington !!
Haven't had to deal with heavy traffic at this location. Sometimes I have to go to the office to get a cart but they usually have them. Very clean and accessible with the app.
Never rented a storage unit but thank God I ran into the Public Storage in Hialeah by the Gratigny Expressway. Add to that, equally grateful that I got Tracy from the get go and then also Celia. How much luck can one get? Two for one! Lol. This place is super clean, everything runs great BUT the BEST are these two ladies and staff. They are on point on everything and contact you ASAP, nonstop if anything needs attention or correction. Thank you for everything and making my first and hopefully my only rental storage experience GREAT!
Tracy and Yesenia are the best it’s always a load fun and laughter when I come in to the office. The customer service from the 2 is amazing. Thank u ladies for making my day every time I come in keep up the good work.
The Service is amazing the Ladies try very hard to accommodate you.
Public Storage is safe, air-conditioned, clean and secure. They raised my rates recently, but I still think this location offers great value.
Tracy was super helpful in answering all my questions and customer service skills were amazing.
Yesenia and Tracy Are the best never had such great customer service and always brighten my day. Never leaving this place.
Although the elevator is not the most reliable, Tracy and Yesenia are awesome and extremely helpful.
Was moving out of town and had to close storage unit but we ran into some tough situations. Tracy was able to help us out and make the move-out process go extremely smoothly. She saved us a lot of stress, is absolutely amazing and provides superior customer service. Only downside of my two years there was the price increases which is not a reflection of this location.
Clara reliable and helpful person! Congratulations to be excellent service customer.
Tracey was a big help, she had excellent customer service and answered all questions we had.
No estoy muy contenta ya que solo llevo 3 meses guardando mis cosas ahí y ya me subieron la renta de $107 a $148 no creo que sea justo.cuando me dijeron que subía a los 6 meses.antes del 30 de enero estoy cerrando la renta con ellos y habiendo en otro lugar.