Public Storage Self-Storage Units at 1 NW 57th Street, Ft Lauderdale, FL

Diana helped me to make the payment online for my son's storage. Great customer service.

I moved into this facility about two years ago (2021). Within the first four months, my bottom floor unit flooded from the building's air conditioner condensation leaking into the building. The water had been in the unit for some time and a number of my items had to be discarded. I moved to the second floor and in Feb 2023, my unit and about twenty others were ransacked and several thousand dollars of items were stolen from me. I filed an insurance claim and three months later I'm still waiting for reimbursement. The perpetrator was caught and is being prosecuted. I didn't receive any communication from Public Storage regarding either incident... Except that in June, MY RENT IS INCREASING!

This Public Storage aggressively increases my monthly rent +$85 every 6 months. My first full rent rate was $150/month (first two introductory months were $75). Now it is $390/month. Avoid this location. Everyone I have met at this location also complains about the aggressive rate increases. For management: if my rate is cut in half, I'll remove this review. Second floor unit, last name begins with a P

Shermetta was great! I had some difficulty paying on line so she said to come in and we would do it together. A big help. Thanks Shermetta! I also wanted to add that the rest of the staff there is incredible.

Sheremita and Jasmine were extremely helpful and pleasant. Facility was clean and even though there was an issue with the gate, they resolved it immediately.

I used this location twice. This last time I had the benefit of Jasmine. Her level of concern and genuine regard for my belongings relieved a lot of stress in moving.

Just straight horrible. Had my storage unit broken into and multiple items were stolen. Called the police and had a police report. Not just my unit but multiple units in this location were broken into and items were stole. In January 2023, after christmas time. A course there insurance you get for your unit is Orange Door insurance/ Sedgwick. Just like all other insurance companies. They won't pay for your items missing. Some of my items in the unit are a few years old. I don't have a receipt from 3 years ago. I do pay cash a bit. This is ridiculous. The funny thing is just got a email saying, your payment is coming up soon for you unit. I know it's a computer generated email but WOW. If your storage unit was robbed during this time, and I know there are quite of bit of you out there. Please respond if your having the same problems I am having, and see how we can move forward with legal action. Thank you,

Shermetta was super nice and helpful and everyone else was as well super recommend!

Came inside of public storage to make a payment for my mom, haven’t came in years because customer service was not that great Shermetta is very nice and friendly

Bathroom out of order . But it was clean

I just rented a storage space at this location and the customer service provided by Jasmine was excellent. She was very helpful and very professional. I highly recommend this Public Storage.

Wonderful customer service and made it a very easy process to reserve my storage unit. I would defiantly refer others.

Mark was very pleasant and helpful.

Great storage company, but prices go up without notice, a terrible way of doing business. Cheatie owners, I guess.

Shermetta is wonderful, her customer service skills are akin to a virtuoso playing on a fine Stratovariius Violin, personable, friendly, patient and up to date on all of the public storage info. She even let me use her restroom, when the facility restroom was out of service! I recommend that she be given an immediate promotion & a pay increase!. She has a great smile also!!

One employee named shermetta made my day, she was very patient with me and gave me the best options on picking a unit. Sweet young lady Very professional and kind.

I have rented many a storage unit over the years and rarely if ever review. This location, and in particular, the outstanding customer service I have received from Shermetta will make Pubic Storage my first choice going forward. No more shopping around for me!

Awesome help

This is one of the best services that i have received at this location thank you so much jasmine for helping me and having an amazing attitude

This facility is great . The employee that helped me was Jasmine. She was very patient and explained everything. She’s a great worker. She must get a raise.

The best Service you Will receive is at this location. Mildred is such a great aspect to this company, she explains everything very thorough and with a smile. I will definitely recommend this location to all my friends and family such a clean and nice property. Thanks for all your help Mildred

Shermetta was very helpful!!

Quick and easy tour and explanation to sign up! Thank you to Sharmetta for you help!

Shermetta was amazing!! So helpful and so sweet. Such a pleasant experience

Shermetta was great very helpful and nice and very patient she was amazing we need more people like her thank you so so much !!!!

Pearl was very nice she helped with mobile App and pay bill

Very clean and the staff members very professional

Shermetta was a great help when i was trying to find the right storage for me & i love the way she was nice

Shermetta was very knowledgeable, kind and very patient with me! I really appreciate her!

Shermetta has been such a great help! Thank you for making this transaction go so smoothly! Highly recommended. Great customer service!

Shermetta is amazing. She was so helpful she explain the whole process to me she help me find the best deals to fix my needs. I will definitely come back and see her again.

Pearl is a very nice and wonderful women she was very helpful and nice.I don’t normally leave a review but she was dope

Pearl and Shermetta are fantastic. I’d give 10 stars if I could.

Pearl provided me with the best customer service I’ve gotten in a long time!!

Shermetta Helped me with everything I forgot my gate code and she was so kind I'm so thankful

Why do you keep cranking up my rent? $380/month now? For a place that started at $140/month?? Several times a year im getting HUGE increases.

Shermetta is the bestttt! 5 stars :))) very helpful

Pearl Is very nivel

Sharmetta is the best! Super friendly and very helpful!

MS.Bradshaw had great customer service, very pleasant and nice . She deserve a raise . Way to go !

Pearl is very nice and helped me to save with a great deal! Got the storage I needed and took care of me!!

Shermetta is AMAZING! She is friendly, professional, and funny. She answered all my questions and assisted me in a professional manner. Shante is also great. I never met Pearl, but spoke to her on the phone, and she was great too. Great staff and great customer service. Give those ladies a raise. Great job ladies!

Shermetta was fantastic with her knowledge and skills I was set to go really a pleasant experience within this location

Pearl was nice and helpful and help with mobile app

Pearl was exceptional she help me set up mobile app and purchase boxes

Pearl, Diana, Crystal, and Sierra They were very helpful and nice the place was clean and I already left a Google review for this location so I just left it out another one thank you girl

Perla esa they Best got they mobile remote control si happy

Shermetta got me where I needed to go and be excellent job

Pearl and Shermetta they were awesome helping me mover better late than ever keep up good work

Pear was the front dest host, she was very helpfull. And extremely nice

Pearl was awesome!

Pearl she is the best person I ever met I really liked this place it was clean and spacious

This facility is really great. I’m returning customer. Staff is very friendly , helpful and professional. Ms. Pearl who works in the office is very nice and helpful. I would definitely recommend this facility.

Pearl nice atención

Pearl is awesome she is such a great person

Pearl is a good person to work with her is good

Pearl Is awesome. My number 1 storage girl. Go check her out.

Clean space nice staff easy to rent from your phone

Great property and friendly workers and specially Shermetta

Had a great move in experience shantay and shameeta was very helpful they are great staff and made my move in process very easy thank you ladies

Muy amable y atenta ,explico todo y contesto todas mis preguntas

Very nice young lady, shermetta, I had a little concerns but she reassured me that everything was good. So I’m happy and thankful

Prices keep going up? Why? Inflation? Taxes didn't go up 25% in 1 year! Employee raises didn't go up 25%.... No service or product to supply..... So what gives? 🤔 🤦‍♂️

Hello this is the only PS I would rent from now because of the great customer service they provide also fast a handling problems & Ms Shante is the best

This location is very clean. I had questions about storing my business supplies and Shantel was very helpful. She answered all the questions I had , and was very courteous.

Shermetta was a great help with all the information I needed about a storage, very friendly and has great customer service skills

Shermetta n Titi were very nice to me. They showed my unit went over the contract details. Very nice location. I highly recommend them

The lady in the office today Shermetta was very friendly, she showed me the correct space, the place is very clean, I was impressed, thank you again

Stopped in to make a payment for my Mom, one of the young ladies was cleaning, smelling very good, they were friendly, I just want to thank shante and shermetta for their help.

Property is always clean and well maintenance, Happy to be here and nice friendly ladies in the office Shante and Shermetta

ShaMetta and shante gave us good customer service

SHERMETTA showed me great customer service, very friendly, helped me with everything i needed. She’s a keeper 🙏

I moved from NYC back home to Florida, needed storage this place is literally in the best location. Easy access, the staff was very helpful as per my unit I had originally had sprung a leak the young lady Shante called me to let me know about the incident no more units of the small size we're available so the manager gave me a bigger one. They have worked with me and been a saviour. Thank you. Also Lori who works at another location has been at this location before. I am grateful to you all.

Had a great experience at this location Shermetta and Shante was very helpful and professional. Thank you

Total rip off!!! STAY AWAY!! I rented a unit from public storage in May of this year I went to sell the furniture for $3500 and when I went to get my things out of storage it was all damaged by water. Nobody is returning my calls. The insurance isn’t returning my calls EITHER!!! TOTAL RIP OFF STAY AWAY from public storage!!!!

Shante did an excellent job assisting me and answering all question I had pertaining to renting a storage unit at the Corporate facility. She is very pleasant and easy going.

Shante was a very nice person great customer service helpful all the time thanks for hiring her great choice ! She extremely helpful and knowledgeable! She was very patient with all my questions and I greatly appreciated it.

I visited the store and came in contact with Shante Wesby lovely service, she was very kind and patient has the store very clean and really nice

Wanna say thanks to Property Manger & Relief manager and thanks to Katie for all there help

In an overall report on Shante I had the most incredible experience doing business with this young lady on a professional level she is the most experienced property manager that I have dealt with kind courteous professional and very humane person . I’m very happy to be a part of this establishment because coming here and interacting with her makes the rest of my da y hole . On a business conversation I will always speak about the high level of treatment I revived from miss Shante . I will spread the information to my client to inquire about a space at public storage.

The property manager Shante was an awesome help, she helped me with everything and was very nice and polite. I would recommend then anytime.

Shante on Andrews Avenue is very helpful and professional, she’s always with a smile. She has good customer skill.”Love her service”

Just secured my second unit at this storage facility and it is great. Very clean and organized. The staff, in particular Shermetta, are very helpful, efficient, and considerate. Always cool inside the building so your stuff is well protected from the SoFlo heat. Elevators on both ends of the building are always functioning well and there's lots of carts. Highly recommend!

Clean and Nice Storages.. Management/receptionist have great customer service and very informative

This public storage location is well organized and runs smoothly. Shante was extremely helpful in showing me how to transfer to a smaller unit. Thanks to her I am signed up and transferred. Please thank Shante for me.

Came To Rent Storage Unit. The Current Store Worker Ms.Shante was a great help the store and property was very clean and sanitized. Shante helped me as if I was her… definitely would consider this store location to any and everybody who needs a storage unit.

I'm A VERY, VERY, VERY HAPPY custom... Thanks to Ms Shante Wesby WHY? I had a problem trying to make a long distance reservation, in Houston, Tx. I could nt use the E renter..tried 4 time with the rep. in Houston. She suggested that I visit a local public in Florida for assistance . I came to Shante location, because I rented a unit at this location last year. I still couldn't compete the reservation...Ms Shante, called her mgr. Called Houston, called that person, this person until she resolved my problem . I was so impressed with her relentless performance with my issue . She wouldn't let me leave until I was satisfied. Thanks so much for the quality of people that work s at Public Storage #one. Sincerely Ms Laura Crumiel GOOD JOB SHANTE!

Why is it closed?

Very clean storage and looks very secure. Marcela was super helpful she helped me pick the perfect storage and I also had a little issue with the elevator and she rushed over quickly to resolve the problem.

Shante at this facility made the move in a breeze. She made sure I had a full understanding of the process and the lock for my unit was even included inside the storage when I arrived. This was my simplest storage experience to date thanks to Shante and Public storage. I would definitely recommend this location to anyone on the lookout do a storage unit.

I have storage unit at they’re pompano beach location but I been having so many problems with my bill they completely messed up my account in the system and had my storage going into auction and were to lazy to fix it but luckily I accidentally called this location and was so lucky to speak with shantè and she helped me even thought I didn’t have a storage at her location she literally saved me from a disaster and she wasn’t even in charge of the screw up in the first place best customer service ever ! Thank you all so much again

Excellent service , 07/26/21 shante was very helpful and efficient with her work . Help me comprehend everything I needed to understand thank you so much 💙. 10/10 recommend .

Went there for a storage unit and shante helped me she was very nice and appreciated her so much .

Excellent service. Lori was efficient and very helpful. Very pleased with the facility.

Very happy with Renee she is the best representative

Renee is super duper wonderful service thanks

Renee was extremely helpful and professional

The storage works well at an ok price. It’s clean, it’s climate controlled and I feel my property is safe. Renee is the manager. She just gets things done. With a smile on her face.

Great Service

Renee had great customers service and would recommend this location if you need storage space 💯

I had a good experience at this location. I just moved in today. Renee help me and was kind to me.

Very good service, superb

Experience was awesome! Renee is great!

Lori help us with the move-out process which went very smoothly. She was exceptional, kind, knowledgeable and very professional, made the whole process so simple. I highly recommend the use of the facility for your storage needs. The facility is spotless, well light and easily accessible.

Great customer service!

Lori did an excellent job of being thorough and handling all I asked for in an efficient and orderly fashion. Easy in and out experience.

Renee was amazing, explain everything to us, made sure we got the best space for our belongings. Thank you so very much Renee.

Renee was so wonderful and helpful. Very sweet and knowledgeable. I didn't even have to ask questions everything was covered 100%. When you want to rent a unit ask for Renee!!!

Fantastic storage property! Great customer service, great staff and great new app that makes everything so much easier!

No issues in and out , the storage location is safe and secure. Troy helped us a lot during our stay

5 star review for Alley . She has great customer service and very sweet and informative. She made us feel comfortable because she is very down to earth and helped us with our options. And she is a grey potter fan lol she got me there lol.

Alley was a great help in establishing my rental agreement. She was very friendly and went out of her way to make sure my warehouse experience was thorough and complete.

This was my first time using a storage facility. The property was extremely clean and well managed. In particular, Alley made the experience easy and quick. I highly recommend this location.

This is a really good location for indoor storage. Alley, Property Mgr, and John, District Manager, are very conscientious and professional with excellent service. They gained my total respect & repeat business !

Alley was very professional and courteous.

The location where I was at the elevator was always broken and you could only come down the stairs so if your storage was on the 2nd or 3rd floor you was unable to get to your storage but other than that the place is very clean

Allison was very amazing broke down everything I needed to know Super nice very professional great personality highly recommend it

Sarah was so nice and helped me with everything she took the time to explain everything also. I’m a happy customer

Excellent customer service! Every time I come to make a payment Sarah is always there with a big warm smile and bubbly personality! She is very helpful and I highly recommend!

Horrible. 3 carts for the ENTIRE facility. Always being used. Our first unit was on the ground floor. It got FLOODED by the A/C and we were told, too bad, so sad. Moved to the 2nd floor, way in the back, and no carts...ever! We're ending our lease and leaving. Pass on this location.

Alley has been wonderful and has been very helpful

Alley service has been awesome.

Clean and safe facility , great climate control,

Best customer service ,very pease,thank you so much for all your help Alley

From desk person definitive lost about the job she need to do

Alley was amazing In helping with our concerns! Great service . Was contemplating on moving our storage but after her help we are staying.

Alley and Sarah were so friendly and helpful! Thank you ladies and thanks for the laugh!

Alley has great customer service and has been very helpful.

Visit this storage today in Sarah was very helpful she has wonderful customer service and she pick the best storage for me today and even help me make this google account because I’m not from down here me in my family is from NYC in I’m not use to all the social media and stuff I’m old fashion but I will recommend this place to others because I felt welcome today.

Visit this storage today Sarah was great help I’ll be recommending this place to others she made sure I got everything I needed in she hold very good conversation her customer service is wonderful such great attitude.

GREAT SERVICE BY SARAH !!

Visited this site and I was greeted by Sarah. She was very nice and very helpful! Will visit again!

Great staff ! Thanks sarah was able to help my aunt find the storage she needed was paitent and kind.

Shanikea and Mildred were very helpful with moving me from a larger unit to a smaller unit. Thank you

Shaneika was amazing!!!!

Sarah service was awesome she gave me everything thing I need I will recommend this storage room everybody she is very helpful.

Awesome staff and a clean facility. I will be back.

Great job!

Reshma the property manager is very sweet had no issues service is exactly what I expected from ps

The manager Geneva was very patient with my mother when helping select a storage room. It’s been a few months now and every time we see her, she’s a pleasure. It’s customer service like that, that keeps us coming back. Thank you!

I love it here , customer service is everything

Best storage place

Great staff great customer service highly recommend

Reservation was at noon nobody showed up till almost 2 and they called me 2 times the day before and once that morning to keep telling me to make sure I was there at noon and got there at 11:40 sign said they would return at 12:30 sat in the parking lot til 1:30 before anyone showed up to open the office door reservation said one price paid triple the amount they said overall really unsatisfied with public storage

Friendly staff. The manager was nice and helpful.

Mildred was excellent and provide outstanding customer service. Thank you.

Exactly what I needed

Good service friendly staff

Helpful and accommodating

Thank you reshma and brandon we got 2 units here today best prices the om worked with us to get a great deal today very satisfied and will feel safe leaving our belongings here today

Reshma the manager was very nice her service is 100👍👍👍👍👍

Great service

Wonderful

Great service very nice staff super happy we rented here reshma and Geneva are terrific

I was almost done checking in to my new storage unit when the Manager asked me to do a Google search on my phone for "public storage 33309". When she asked me to hand her my phone I was a little confused but followed along. After she handed my phone back to me, I saw that she had opened up Google maps and gave herself a 5 star review!! I asked her why she did that and verbatim she said "I didn't want you to say we rushed you." The irony is that I was totally planning on leaving a 5 star review but this level of shadiness is not only a violation of every Google term of service but of my privacy as well!! Not ok.

Great experience while I was here had no issues reshma was a pleasure to work with while moving out property was safe no problems stuff is as I left it thank you for helping me out today reshma

Been here a few years this new management team reshma and Geneva are the best I have had so far property is clean staff is amazing rent here I reccomend everyone to visit this location

Great service no complaints in and out just the way I like it Manager is polite team is very welcoming

Reshma helped us a lot the other day! Really knocked herself out to make sure we had everything we needed. Also I was impressed on how clean and organized the property was. A&H

Extremely satisfied with this location ! Reshma & Geneva were AWESOME!! Very friendly & Professional. Got me in and out ☺️

Service is exceptional reshma is awesome

Came in early on was referred by a friend reshma exceeded my every expectations she was very kind and got me a great deal

Great service prices are unbeatable customer service with a big smile manager is very well mannered she took her time and gave me exactly wht I needed I highly recommend working with reshma for all your storage needs thank you😊😊😊😊🙏🙏🙏🙏🙏

Awesome service came in the Manager Geneva had excellent customer welcome. Walk in and out in no time. Much appreciation.

Reshma was very attentive. Got us what we needed no problem happy folks

Great customer service from Geneva, the property is clean and well maintained five stars ⭐️⭐️⭐️⭐️⭐️

Reagan is very nice I like working the auction with her

Reshma

Reshma is awesome place is the best

Muy buena reshma

Thankk u reshma you wuere vert helpful and friendly New exacrly how to help US best service

Everything was great! The employees were so welcoming and personable!

I absolutely❤this location reshma is always ready to assit me with my storage needs she is very sweet and funny hope you guys promote her and have more employees like her👍👍👍👍

Great service reshma and geneva

Property is nice and clean property manager reshma is always a pleasure to deal with she is always assisting where she can thanks

I just visited the Public Storage at 1 NW 57th st in Ft.Lauderdale. The staff was extremely helpful and friendly. The new office looked very nice and clean. I highly recommend using this facility if it is in your location.

I love coming into this location reshma is super nice and geneva is also great they are akways smilung and helpful girls are the best

The New mánager heredó is very plesant She is actual in the Office And is happy to assist reshma.. is nice

Fast quick great service pm is delightful thank you

Reshma is always a pleasure and always willing to assist.

Good service the new property manager has been very helpful

Geneva and reshma were perfect

Best service reshma is the best

genava and reshma did a great job thank you ladies

Hands down!!!!! Geneva was nothing but perfect!!!! When I walked in to LOOK at a storage unit, Geneva cancelled her lunch to assist me. My intentions was to look at the different unit sizes and compare prices but when Geneva assisted me, my intentions changed and I decided to rent the unit way before my needed time. Geneva was helpful, had knowledge, a GREAT PERSONALITY and SENSE OF HUMOR. Thank you Public Storage for hiring employees like GENEVA. And once again thank you Geneva for ALL your help and for making my gloomy day brighter.

Was very satisfied in and out no issues thank u reshma

Can’t complain service was to a t manager was very helpful

Reshma and Geneva both ladies was very helpful and my son likes both ladies and they entertained him. Anywhere my son is comfortable I'm happy!

These ladies were very pleasant and helpful thank you reshma and genneva

My experience with Vanessa was absolutely amazing,courtesy and she went beyond her measure to make me happy as a customer. Public storage is excellent! I would recommended Public Storage!

Great service

Perfect is all I can say ! Reshma was simply a ray of ☀️

Reagan was very busy but very professional and organized my service was great and she explained everything in detail greatly appreciated your assistance thank you

Reshma was awesome. Called twice to ensure I had all my questions answered and was very courteous when I needed to move my appointment. Great location too!

Reshma was very helpful very nice personality

Service was amazing staff has been very friendly thank you reshma

Excellent service

Good storage

Reshma was of great help! She was very patient and considerate. She genuinely took the time to look and go back and forth to satisfy our request.

Vanessa at public storage gave me great service we need more people like her in job

REshma service was wonderful very pleasant young lady. She was knowledgeable and explain all the policy.

reshm very i’ll but was very patient we recommend using this location thank you feel better

Reshma is very rude, Not professional at all and her customer service skills are terrible!! It’s a very nice property but I will take my business else where

Resuma and Chelsea thank u

Reshma and jameslyn great service nice similes ladies

Thank you Reshma ...great customer service

Girls are really helpful thank you reshma and kynthia

Awesome service reshma

Came in reshma was very busy and dealing with a really rude customer she was very professional and helpful she should get avraise after the way she handled the situation with the customer

Reshma is terrific. Efficient, pleasant and helpful. Great service, thank you!

Went in to rent a storage unit and was extremely satisfied with the Property manager, Reshma's assistance. Although she was the only one working and was rather busy, she was very friendly and efficient, and was able to tell me a time to come back so I was not standing around waiting. She showed me various units and was able to help me to quickly find the correct size and I was able to get everything squared away in a short period of time. The place was clean and I felt confident storing my belongings there.

Excellent storage 100% reshma

Great service was very satisfied kynthia and reshma very helpful

Ckean property reshma took her time explained everything to me i was satisfy with my service and unit

Redhead was very helpful I admire the pride she took to help

Came in to rent met a nice young employee reshma who explained in detail everything found me the perfect fit and helped me protect my stuff very nice she was very busy but helped every one with a pleasant smile

Great service reshma has A plus service thank you nena

Reshma was very helpful even help me put my stuff in my truck very good service

Clean and controlled temp

Reshma was a great help today setting me up!

Professional and secure.

Reshma was very nice got a cart in the office thank god there was carts available and I didn’t have to search new rep is pleasantly

Service was top notch Reshma very pleasant

Had an issue reshma helped me out thanks chica

Reshma was detailed thank you right price

Excelente service resh

thank you reshma goid service with smike

Resuma great service

Reshma good efficient service

Great service reshms

Nice clean facility, conveniently located near Palm Aire. Sherry and Latasha were great to work with.

Sherry was awesome and very helpful.

The facility is so clean that’s why I choose this one and the girls our very courteous and Latasha the property manager went above and behind to find me the right space thank you

Sherry provided great customer service came in to rent another unit a showed me exactly what I needed. I would recommend this location to store all your needs

The facility was very clean , Latasha is awesome and she went above and beyond for me. I will come back to the facility if I do need storage thank you !!!

Sherry was very helpful. She was a pleasure to talk to. I had a wonderful experience at Public Storage

service is not good when they are there. and most times they have the will be back sign. was a pain to check out with them gone all the time.

Latasha is great is great and the place is clean highly recommend

Sherry was so sweet from the start. She Explained what is available and what size we may need. She was perfect. She was Courteous sweet and kind. Thank you for everything we truly appreciate it you made the transitioning go easy. May God always bless you.

Sherry Baez was very professional and courteous. I am a Case Manager for the Urban League of Broward County. I work with Military Veterans and assist our homeless Veterans find housing. My Veteran client was locked out of his unit due to non payment. I needed information to process the payment to settle his account. Sherry was very helpful and patient. And I am always thankful to encounter wonder people like her that is willing to assist our Veterans. Thank you, Ebony Hodge Francis, SSVF Case Manager, Urban League of Broward County.

Safe/clean storage location.

Excellent service very courteous and the front desk people have a lot of patience with you

Very nice to store your stuff here is clean friendly an customer service is one of a kind I love to store my stuff here over all it's great storage

Great staff Sheryl helped me resolve my problem she was very patient & helped my make the best decision. She’s great she deserves a raise 👌🏽

They have some maintenance issues. A/C on second floor was out. There was a light that had caught on fire and hadn't been fixed.

The worst customer service. They treat customers like garbage. I don’t know how they are still in business. I don’t think staff is adequately trained to deal with the public. They are also very dishonest. Look else where, or you will be very sorry.

Sherry and Maria are the best! Thank you very much for everything.

Good Service

Sherry helped me find the perfect storage unit for my business. She is knowledgeable, friendly, and provided excellent customer service. I felt she was very professional and I recommend her without reservation. Ask for Sherry for a great experience.

Latasha was terrific. Very pleasant, knowledgeable and helpful.

Excellent customer service. Latasha was polite, personable and prompt and the facilities were clean and easy to use :) What more could you ask for ?!

Sheery provided great service for me today and the place was nice and clean definitely recommend this place

Let me first of all by saying this place is super clean and I highly recommend. And the property manager Latasha is great, she is super knowledgeable and she goes above and beyond for the company . Public storage thank you !!!!

Latasha was very good. She helped me find the right unit.

Location is convenient and clean. Sherry was friendly and very efficient. Thank you for your help.

Let me start off by saying that Latasha is so nice she was pleasant from when I walked in the door she went above and beyond. And the storage and facility was so clean from the inside to outside I highly recommend!!!

Latasha and Sherry were great! Left extra storage saves money and received cleaner storage unit and outstanding customer service! Would definitely recommend!!!!

Love this place! Very clean and everyone's is so nice

Eddy did great with rental process

Eddy Is nice n property clean

Me and ma experience has been excellent.

Latasha,property manager,Helpful,explained thourghly the discounts,and rates,hours of opperation.she also showed me different units,so i could be comfortable and happy with my stay and renting.

Good service, so polite e solved all my question!! Thumb’s up !!!!

Latasha and Vanessa were great to work with! They explained everything I needed to know and made renting a storage unit effortless.

Latasha was absolutely amazing to me I had a really rough morning and she went above and beyond figuring out my storage unit that I reserved when the reservation got all messed up and I was in a very limited situation . I was pregnant and trying not to stress. she was sweet caring compassionate and publicstorage is lucky to have her

This place is really organized and I was pleasantly surprised to see how clean it was. The employees are the kindest people and super helpful. Keep up the good work :)

Eddy was helpful and professional. An easy experience.

Facility is clean and tidy. Top notch, courteous staff. Excellent customer service.

Vanessa personable and helpful, knowledgeable.

Vanessa was so helpful ! Excellent customer service. Facility was clean

Do you guys have the storage unit auction offs?

It's okay it's where I store my stuff

Excellent top notch facility. They answer all questions and I highly recommend this location

The Public Storage is very clean and Latasha is amazing she is so nice and helpful she made my move in easy , answered all my questions. I definitely recommend this facility hands to Property Manager Latasha

Latasha is so great she helped me with everything and the facility is very clean I love this place !!!

The facility is very clean, Latasha is very nice and professional and she always takes good care of me , I highly recommend this place !!!!

Always come to this location, great customer service! Will recommend this location

Best moving experience ever! I just went through a horrible breakup and these girls helped me out so much. Not only did they find me the perfect unit at a good price, but they offered moral support when I needed it. Thank you Latasha for being super wonderful with my needs!

Latasha was very helpful and efficient in providing the necessary information for me to find the perfect storage. Very satisfied.

today came and rented a storage space and it was surprisingly delightful. was greeted by Ms. Fay, who was proficient, friendly and fabulous....thanks Aizaak and Toni!!!!!!!!!!

Both ladies at the desk were very helpful and professional. Carolayn helped me get the best unit and did a great job at explaining everything. Thank you

Okay

Great experience. Carolayn was great Showed me several spaces before I decided never rushed me she’s a five star

Latasha is very great and very nice she is always helping me and going above and beyond to help me. And the facility is very clean and the new renovations our looking nice !!!

Latasha was professional, respectful, and demonstrated great care in striving to help us. It was obvious she cared about her customers and her facility. We have been customers for 14 years at this facility and she is far and above the best we have experienced. She is a tremendous asset to the public storage brand.

I love renting at this facility Latasha was very great she helped me every step of the way. The place is clean love it!!!

GREAT CUSTOMER SERVICE..LATASHA HAS GREAT CUSTOMER SERVICE AND ALWAYS GOING ABOVE AND BEYOND.

Latosha is very helpful whenever I have any questions pertaining to my account. I was bale to transfer to another unit bigger in size with no issues thanks to her. Property very clean and well kept.

Great service. Clean and nice.

I went this morning and spoke with Natasha, she was very informative and had a great attitude, thanks again for everything!!!

Great service

The staff was amazing very professional and friendly . Natasha and latasha are amazing. They needs raises and will be going very far

Natasha and Latasha are very helpful and polite. I spoke with the district manager Rudy and he was very accommodating.

I had to find somewhere to store my most treasure valuables in a hurry. Upon arrival at the Public Storage located at 1 NW 57th St Fort Lauderdale, Fl I was greeted by the associate whose name is Natasha. Natasha greeted me with a smile and immediately went to work on finding out what type of storage unit would best meet my needs. Natasha was very professional and knowledgeable. After some quick administrative notes Natasha accompanied me to review the unit I was going to rent. I was very satisfied with the unit. Natasha was very familiar with the facility as a facility that large one could easily get lost in that maze. Not Natasha. We went back down stairs and Natasha insure I was properly informed before filing out the final administrative paperwork. I am very satisfied with my initial experience and my current unit at Public Storage. Signed Husky Owner

I was working in my storage unit on the 2nd of August when I slipped off my step ladder and hurt my back. I managed to get the rest of my property in the unit with the exception of a very large area rug that I was unable to move. Because of that I had to leave it outside my storage unit in the hall. I was in so much pain for days that I forgot to contact the property and let the manager know the situation and why the rug was left. 5 days later I remembered leaving the rug out and just assumed it was either taken or thrown away as abandoned property. To my surprise the general managers Natasha and actually put it away in the off chance that somebody would reclaim it. Because of her I didn't lose and very expensive family heirloom. She is truly a tremendous asset to your company and a superb manager... Sincerely, David A. Neuburger

Very well maintained property I must say; exceptionally nice customer service as well Natasha is amazing

Great service by the manager very friendly

Moenia was very accommodating with all of my storage needs from the time we moved in until the time we moved out I highly recommend using public storage service for all of your storage needs

Mo is a very pleasant person. She always greets you with a smile

Moenia is very nice and helpfully. The facility is very clean.

The manager was extremely helpful. They made moving in very easy!

Amazing customer service...Moenia was the best, super helpful, nice, knowledgeable and made renting a very pleasant experience.

Very good locatio, with good customer service. Nice clean warehouses & facility.

Moenia was AWESOME! SOOOO helpful! Able to explain everything in a helpful way! Would recommend!

My first time going to this Public storage location and so far my experience has been pretty great, specially because of Moenia customer service treatment! She has gone above and beyond! 5stars because of her knowledge and being able to multitask with everything that was going on. Thank you, Moenia!

If you need a storage place, this is the only place to go. Public Storage does you right. Great personal ! Property manager Moenia at this location 07117, she is the best !!!

Great customer service from Moenia!

Great property manager she 100%explain the policy.

Very helpful employee at this store. She was able to assist my family will all our questions.

Awesome customer service friendly people, keep up the good work

It's ok

Okay so i have been going to this public storage facility for years and always entered through the door closest to the gate. On my last trip to this building the door was broken and not working. The sign directed me to another entrance i never used before. I ended up roaming around and lost in a labyrinth of mazes for 45 minutes before i found my space. The lesson to pass on to others is don’t just use one way to solve a problem. I should have explored the other entrances. It would be nice if the management had some current maps available on the walls.

Decent location and units. However there were problems with the automatic door entrance and one of the elevator's door quit working on us while we were loading a lot packages. The staff told us that this door was fixed a week ago, but yet again it was broke. Disappointing in that regards.

The facility is spotless and well maintained. The manager on duty, Shawon was quite professional and really knew the drill making the lease process quite straightforward and painless. Shawon pointed out a few things that made life easier, while not hard sell, she suggested considering some specialized boxes that make storing sports jackets easier. This was very helpful indeed. Bottom line is a clean nice facility air conditioned and dry which is a great place to store the contents of my home for a while as i wait for the new property closing. A+!

Shawon Gray assisted us with renting a unit. She took the time to show us various units to make sure we choose the right size. Her professionalism and expertise were both outstanding and her customer service gave us more than a perfect customer experience. She is definitely an asset to your company. Thank you Shawon from Jeff, Mom, and Brie! 😉

Location is clean, well organized and offers reasonable rates. Shawon assisted us with our reservation, and provided us with excellent customer service. She is friendly, very knowledgeable and professional. The reservation was handled with efficiency from start to finish and we have had a very positive experience with Public Storage.

Convenient storage

Jaime was extremely helpful assisting with a payment issue I had due to hurricane Irma. Thank you Jaime.

Jaime is great to deal with. Great place to store your items.

Jamie is fantastic and found me a unit better suiting my needs for a better price

Made an online reservation and was pleased to deal directly with the property manager upon arrival. Jaime was very nice, showing me a couple of different units and helping me figure out just what size would suit my needs best. Great experience here! Clean facility, too!

This experience with Jaime was amazing , ive never had a storage before so i was nervous about the situation and had alot of question she kindly and patiently answer all and was happy to do so :)

Came in today looking for storage to store extra stuff from my home ,Jaime was very helpful by showing me different size spaces and telling me about the promos but her price was not within my budget so she located another location for me where the price is right and the location even more convenient for me.thank you a lot Jaime you are the best

Jaime the manager, was very helpful and kind. She puts herself in others shoes. Meaning that if you need help with anything related to the public store. For example if you have late fee because your payment didn't go through and nobody noticed you, she will take control and help you

Jaime the manager was very helpful, she notice something was wrong with my account and helped me fix the problem putting herself in my shoes. Amazing customer service.

Love this place!!!!

Jaime was very friendly and courteous and informative. Facility is very clean. Great Customer Service Experience!

Jaime, the property manager was extremely helpful with determining our needs for the proper size unit and the boxes and other items to keep our furniture safe. She is very friendly and was a pleasure to work with. I highly recommend renting at this property if you need a storage unit in the Fort Lauderdale area.

Worst facility that exists if you want your possessions protected. The tenant of the unit behind mine, knocked a section of the wall separating our two units. Crushed a section of the wall causing it to collapse into my unit and destroy family heirloom antiques. I had purchased the highest limit P.S. insurance policy they sold. I tried to file a claim and the rep said it is not covered. That that type of damage is not in the included causes or the not included causes, therefo...re my claim was denied. Then you would think the liability would fall on Public Storage. But of course they manage to screw you, by their contract stating on their contract that I am personally responsible for any loss or damage to my goods. I personally assume all risk of loss and Owner is not responsible no matter how the loss or damage occurred. Is this where you want to store your important possessions? I sure hope not.... Renters beware. The insurance they sell has a loophole, and they use it. Worst company I've ever rented from. CAUTION. All public storage facilities will use this same excuse method. My unit was in Oakland Park, Florida. See more

Jamie was such a great help,very informative and such a pleasant to meet!Keep up the good job love!

Jamie was very helpful, storage place is awesome with awesome employees :)... I highly recommend to all my friends and family

Shawon was helpful and courtesous, she answered all my question regarding the rental process and i woould refer any of mt friends to her.