Public Storage Self-Storage Units at 8226 S US Highway 17/92, Fern Park, FL

Complete scam don’t do it

Kimberly was fantastic, answered all my questions. Paperwork signing was smooth and fast! THANK YOU, KIMBERLY!

Hi thanks to Kimberley this was a smooth sailing scenario from start to finish. She answered all the questions and showed us a few units allowing the room for a good fit overall. Great customer service and professional etiquette ! Have no problem giving referrals and encouraging others to do business here!

Being that it is my first time storing my possessions in another place I felt a little iffy about it but after meeting and speaking with one of your reps by the name of Kimberley I felt way more at ease! She’s very personable and gave me so much insight about the unit. I appreciate stuff like that !

Ms Kimberly provided us we an excellent service that suited our needs. She treated us as family which was remarkable. Keep the good work Ms. Kimberly.

Team barb and Josh are crushing it toda with great service

Tonya is a wonderful.Her knowledge and help was amazing

Tonya was very helpful with my storage unit rental and showing of the location of the unit and accessing the Security gate. Her service to me was awesome. Her representing the Public Storage as a valuable asset to the company, and to customers as well.

The company I work for rents two units there so we have a storage place that multiple people can access whenever needed. This spot has been perfect for us. Gates always work properly and our stuff is safe. Thank you.

Property is well kept and everytime I need an assistant Kim always there to help me.

Kimberley is always very nice and helpful

Kim is a fantastic manager and helped with everything. She’s talked through some property updates and you can see it here!

Very nice people and service!

Kim has continued to help me with my storage needs and the upgrades on the property are looking fantastic.

Kim is amazing at this property! I love all the upgrades to the property, it is so clean!

Kimberly has amazing customer service and helped me alot with any questions i might’ve had towards my unit she was very kind and helpful definitely would recommend this Public Storage just because her customer service was amazing 100/10

Excellent customer service, and our online access was fixed. Thank you very much, Kim!

Josh was huge help!

Kimberly is awesome. She stayed late to help us secure a much needed unit. She is the best!

Toria was an amazing help coming in

Torria was amazing definitely coming back

Torria Was great and very responsive to any questions I’ve had , process was only 5 minutes !

If I could put -100 stars I would put it here! DON'T RENT HERE!! do yourself a favor!! I rented on 9/1st, I had no problem online with it, the unit was empty and pretty "cleaned". My nightmare began when I want to move on the 9/3rd and the name is Kymberly the manager of the place ( she said it). I have a lot of plastic boxes (about 100) and I like to keep everything tidy so my husband and I decided to assemble some wooden shelves inside the unit using a battery powered screwdriver (NOT ELECTRIC - NO GAS), never using or drilling holes in walls, floor, ceiling or columns, in order to have everything organized and easy to clean (because we know that these places are filled with rats and other insects. We were assembling these shelves and this lady showed up with a bad attitude and rude. Telling us that we had to stop assembling the shelves, that the only way we could put shelves in the unit was if we brought them assembled from our house, 7ft high shelves...We tried to explain the situation to her in a thousand ways, we showed her we only were screwing to assemble, that we were not working, we only want order and cleanliness, we showed her we were not using anything electrical (which was the first thing she said that it could not be used, I don't understand like because the unit doesn't have electricity) but she kept raising her voice and talking over us. So, I had to call customer service and I have to wait up to 24 hours for them to respond to my complaint. A lost day, that NOBODY will return my time and money. When I left I tried to talk to the lady again but it is impossible with her attitude, I even mentioned that in the morning the other renters test their machines and keep tools that use gas in the units and that I didn't understand the problem with my battery-powered screwdriver ... to which he replied: " is before 9:30-10 am, which is when I am here".... discrimination? derision? I don't know... I asked for a refund since she won't let me put up shelves if I don't bring them in my car and she said NO. I lost time, money and the worst thing is that I realize that 1 person who believes or thinks that they have some "decision" or a "manager" position believes that they are doing their job well by BEING RUDE TO THE CUSTOMER. In summary: The place is good, but if you need to talk to the person in charge about something there, you already know that your life will not be easy and you will receive bad treatment (unless this is something discriminatory) My worst experience renting a unit, I hope this person gets the disciplinary action she deserve if Public Storage is a serious company and appreciates the customers.

Kimberly was amazing. She helped me get situated in a timely manner. She was also very knowledgeable in the process which helped expedite the experience. I appreciate that because I'm very busy. Thank you Kimberly.

Kimberly is very good rep of public storage. Pleasant to work with.

Kim gave me excellent service 👏

Kim is awesome. Josh is too. So helpful

I have a storage unit with you all . And also purchased insurance. I spend 200 $ a month. I went there last month to check it and it is infested with flying roaches. ( I'm literally terrified to go in there.) I called the office to see what they can do about it and they said they would spray outside my unit. And to contact the insurance company to file a claim to get 250 $( literally nothing for all the items I have in there) . I come the next month and the roaches are everywhere. Called again(Kim the PM answered)and the same thing. Only offered now to move units so I can just carry the same roaches over to it I guess. I ask to put in for a decrease on my payments just until I can get it out and was denied. Im not sure how it is reasonable to pay 200 a month for a roach infested unit. 8226 S US Hwy 17 92, Fern Park, FL 32730 this placebis literally disgusting DO NOT rent here.obviously the reviews are fake 🤥

Very helpful customer service I'm so Glad to be renting at public storage Thanks for all your help

I. Was. Satisfied. With. The service. From. Miriam. An. Kim

Kimberly, awesome personality super helpful.

Great help! MIRIAM MADE IT EASY!

Miriam, was great.

Worked with Kimberly. She is the greatest ❤️

Very nice people Kimberly she is very good and friendly thank you

April Alexis are amazing at their job. Very helpful and accommodating to what I needed. Corporate office these ladies need a raise!!

The team at Public Storage 8226 S US Hwy 17/92 Fern Park are Pros! Great customer service!

Storage unit was damaged upon arrival and could not get it opened. Couldn't help me without charging me more for a lock. Waited over an hour for any assistance. Couldn't get anyone on the phone for over 20 minutes while my movers were sitting in there cars.

This location filled my need while I was moving and couldn't store everything at the new place. Staff was very helpful, patient, and communicated well throughout my stay. I remember April and Heather by name but possibly more were helpful too. Never had any problems and everything was clear.

April was great today! She made the process quick and easy. She explained everything in detail and is very friendly. Thanks April!

My experience today, was nothing short of the first day she rented me the storage space; gracious, professional, patient, efficient. I don't give her a 10, she deserves a 1000!! Thank you miss Kim. You were also my therapist ☺

Kimberly was awesome thank you!