Public Storage Self-Storage Units at 8226 S US Highway 17/92, Fern Park, FL

Toria was an amazing help coming in

Torria was amazing definitely coming back

Torria Was great and very responsive to any questions I’ve had , process was only 5 minutes !

If I could put -100 stars I would put it here! DON'T RENT HERE!! do yourself a favor!! I rented on 9/1st, I had no problem online with it, the unit was empty and pretty "cleaned". My nightmare began when I want to move on the 9/3rd and the name is Kymberly the manager of the place ( she said it). I have a lot of plastic boxes (about 100) and I like to keep everything tidy so my husband and I decided to assemble some wooden shelves inside the unit using a battery powered screwdriver (NOT ELECTRIC - NO GAS), never using or drilling holes in walls, floor, ceiling or columns, in order to have everything organized and easy to clean (because we know that these places are filled with rats and other insects. We were assembling these shelves and this lady showed up with a bad attitude and rude. Telling us that we had to stop assembling the shelves, that the only way we could put shelves in the unit was if we brought them assembled from our house, 7ft high shelves...We tried to explain the situation to her in a thousand ways, we showed her we only were screwing to assemble, that we were not working, we only want order and cleanliness, we showed her we were not using anything electrical (which was the first thing she said that it could not be used, I don't understand like because the unit doesn't have electricity) but she kept raising her voice and talking over us. So, I had to call customer service and I have to wait up to 24 hours for them to respond to my complaint. A lost day, that NOBODY will return my time and money. When I left I tried to talk to the lady again but it is impossible with her attitude, I even mentioned that in the morning the other renters test their machines and keep tools that use gas in the units and that I didn't understand the problem with my battery-powered screwdriver ... to which he replied: " is before 9:30-10 am, which is when I am here".... discrimination? derision? I don't know... I asked for a refund since she won't let me put up shelves if I don't bring them in my car and she said NO. I lost time, money and the worst thing is that I realize that 1 person who believes or thinks that they have some "decision" or a "manager" position believes that they are doing their job well by BEING RUDE TO THE CUSTOMER. In summary: The place is good, but if you need to talk to the person in charge about something there, you already know that your life will not be easy and you will receive bad treatment (unless this is something discriminatory) My worst experience renting a unit, I hope this person gets the disciplinary action she deserve if Public Storage is a serious company and appreciates the customers.

Kimberly was amazing. She helped me get situated in a timely manner. She was also very knowledgeable in the process which helped expedite the experience. I appreciate that because I'm very busy. Thank you Kimberly.

Kimberly is very good rep of public storage. Pleasant to work with.

Kim gave me excellent service 👏

Kim is awesome. Josh is too. So helpful

I have a storage unit with you all . And also purchased insurance. I spend 200 $ a month. I went there last month to check it and it is infested with flying roaches. ( I'm literally terrified to go in there.) I called the office to see what they can do about it and they said they would spray outside my unit. And to contact the insurance company to file a claim to get 250 $( literally nothing for all the items I have in there) . I come the next month and the roaches are everywhere. Called again(Kim the PM answered)and the same thing. Only offered now to move units so I can just carry the same roaches over to it I guess. I ask to put in for a decrease on my payments just until I can get it out and was denied. Im not sure how it is reasonable to pay 200 a month for a roach infested unit. 8226 S US Hwy 17 92, Fern Park, FL 32730 this placebis literally disgusting DO NOT rent here.obviously the reviews are fake 🤥

Very helpful customer service I'm so Glad to be renting at public storage Thanks for all your help

I. Was. Satisfied. With. The service. From. Miriam. An. Kim

Kimberly, awesome personality super helpful.

Miriam, was great.

Great help! MIRIAM MADE IT EASY!

Worked with Kimberly. She is the greatest ❤️

Very nice people Kimberly she is very good and friendly thank you

The team at Public Storage 8226 S US Hwy 17/92 Fern Park are Pros! Great customer service!

April Alexis are amazing at their job. Very helpful and accommodating to what I needed. Corporate office these ladies need a raise!!

Storage unit was damaged upon arrival and could not get it opened. Couldn't help me without charging me more for a lock. Waited over an hour for any assistance. Couldn't get anyone on the phone for over 20 minutes while my movers were sitting in there cars.

This location filled my need while I was moving and couldn't store everything at the new place. Staff was very helpful, patient, and communicated well throughout my stay. I remember April and Heather by name but possibly more were helpful too. Never had any problems and everything was clear.

April was great today! She made the process quick and easy. She explained everything in detail and is very friendly. Thanks April!

My experience today, was nothing short of the first day she rented me the storage space; gracious, professional, patient, efficient. I don't give her a 10, she deserves a 1000!! Thank you miss Kim. You were also my therapist ☺

I have a great experience with Kim, she help me and answer all my questions and gave me an awesome storage that she picked out for me that will store all my belongings. I will advise all my friends to come to this location.

Kimberly was awesome thank you!

Wow,what a Wonderfully Great experience it was,to be helped by (in my opinion) the Wonderfully Pleasant April Smith,property manager she made everything so very easy God Bless her 👏👏👏👍👍👍💯💯💯💯🙏🙏.

Kimberly was amazing and so pleasant ❤️ she needs to be compensated for for her outstanding service

Very well maintained and the staff is very nice, I love storing my belongings here and I would highly recommend this location

Kimberly was very helpful

Kim is amazing! No issues here!

Miriam was very helpful and friendly. She made it a very easy process getting us signed up for a rental unit.

I've been renting from Public storage for YEARS, and experience the worst customer service. "Property manager" Kim, stated that she doesn't meet customers at the sister property because it's a kiosk. She also wouldn't allow us to get in the unit to get the generator because we had the wrong lock. She didn't offer a solution just refused the access. I was at winter park location and Selina has always provided that extra mile for customer service. Selina met us at the fern park location, and allowed us into the unit. While there we all noticed each unit had DIFFERENT locks. I will and always call (winter park location) Selina for the best customer service.

Amazing service Kimberly

Great service! Thank you so much!

There was a bunch of spiders ants and all types of bugs on all of my furniture and they also raised my rent. 5/10 don’t recommend

April was very nice. She explained everything and was very patient. So happy with her she made renting so easy!

Excelente Costumer service, Kimberly was amazing with us. Thank you.

Kim, you went all out and be on your expertise in customer service for us. So thank you, baby girl. Keep doing you. 💯❤️✌️😘🏆🎖️👍👍👍👍😀

Heather was great and storm blew in and took out power and we were stuck she helped everybody great job Heather !!!

Good facility makes entry easy by using the phone app. Storage is expensive but that's everywhere right now.

Accidentally reserved a space too small and Kasey was very sweet and understanding when it came to helping me figure everything out !

Casey was wonderful and made the process quick and easy.

Casey was freindly and without her help I may not have found the right public storage unit for my needs.

Had great customer service from Kim

Casey was a great help great personality

Kacey was so helpful and patient. I can’t say enough about how easy she made what is usually difficult. Now, we pack and move there. See you there, Kacey! Again, thanks!

Kim and Casey were great. I rent elsewhere but pay at this property.

Very helpful, courteous,and knowledgeable. Your facility served my purpose for the time needed. Thank you, Linda Barth

Tough company to purchase services from. Have had 5 units for multiple years and can’t tell you how many times they have drilled the locks for being 10 days late on rent. If you aren’t going to be able to pay on time don’t even think about it. By the 10th day late you lose access, but the 15th they drill your lock, by the 25th they file liens and assess lien fees on top of the late fees. Ultimately they are in their right to do all the above, but don’t think you have any grave periods or considerations, you will be sadly disappointed. Also, if you buy their boxes, check for full on roach infestation to the point of being unusable, but don’t expect a refund, but I did get an apology.

Terrible place

Casey is absolutely wonder and knowledgeable she give great customer service...

It’s been a pleasure renting units from your company. I’m extremely impressed with your customer service property manager Casey. Working in the customer service industry for over 40 years, I very rarely encounter top notch associates. She is an extreme asset to your company, and a model of excellence. I wish there were more people like this in the world of business!

Kim helped me find the right unit for my massive amount of car accessories and her attitude was pleasant too

Casey is awesome!!! Thank you!

This is a nice property to rent at.

The staff are very nice and great me when I go to my unit.

Casey is amazing and helpful. She answered all my questions and went above and beyond to do what she could for me. I couldn't recommend a better person.

Wow! Speak about incredible service! Casey and Josie are a bundle of joy! I’ve honestly have not had an experience like I did with them even if it was just a storage rental service sometimes it take just a good smile and laugh to have a great time. Casey was very diligent, profesional, walk me through the facilities to make sure I knew where everything was and patient teaching me about the locks; the accommodations were grade A! Decently I recomendable them!!!

Kim helped me find the right unit and told me about the app that opens the gate and pay via app.

Just got a storage unit today. Kim helped with the process and informed me, before I had to ask questions, of the process.

Casey was the best she is very helpful with any questions

This is a great property to rent at. Thanks Casey for all the help.

Casey was great and Rosalie was great too! Best property ever!

Kacey is very helpful, professional and she very nice!

Casey was very helpful setting the app in the office

Casey was awsome she always is there to answer my questions and address sny problems you should hire more employees like her.

These girls is always been so helpful and sweet every time over the phone no matter what was my problem so they earn a 5-star I really appreciate them thank you

Great , very friendly customer service. I would highly recommend this place!!

Casey is exceptional. Her hard work and dedication to the property and customers really shows by how clean she keeps everything. She is also very direct, courteous, and professional, she deserves a raise!

Was looking for a unit to store our "life" in. Back story : the house our family has been in since 2017 has a serious foundation issue. The beginning of a sinkhole is starting to put cracks in the brickwork on the outside of the house and the whole house inside slants into one corner of the house and there are also cracks in almost every room. The cracks are mostly in the seam of the top of the ceiling and right in the middle of the ceiling in the master bedroom. The most scary part of it is the sound it makes. It sounds like the house is settling but it's not its the foundation being washed away along with the roof walls floors windows everything. So I went to public storage in Longwood and talked to Barbara who referred me to the Fern Park PS who she said Casey who works there was sweetheart. Unfortunately I didn't meet her. I was helped by a woman named Erica who was awesome and fast to get us booked a locker. So thank you, Erica!😊🤘 #employeeofthemonth🧑‍🏫

Omg!!!!!!!!!!!! Casey was so amazing. She was able to helpbme with any question i had, she is just the best employee ever!

Casey is amazing!

Casey was super helpful with my rental and answered all my questions.

Kim was awesome

Casey was great to work with, facility was clean and well kept. Will rent there again.

Casey was amazing and very kind. She made it easy and quick and got me an amazing deal. Very pleasant and easy experience.

Casey was the BEST public storage employee we have met! She was so friendly, funny & fast! 10/10 recommend!

Casey is very knowledgeable about finding the right size space to fit customers needs. Her customer service skills are awesome! Storage price and clean property makes this location outstanding!

Muy buen servicio

They iight. Watch your wallet though.

Teresa was so nice and helpful! Quick and easy set up process!

Great Service by Casey

Casey is the best. Friendly, easy to work with, and will go the extra mile for you. If this is what Public Storage has to offer, then I'll never use any other company.

Great online quick set up

Casey is awesome!😊

Kim was supreme! She helped out every step of the way, super easy to get things set up and rolling.

Had to change units multiple times due to my bad estimates. Casey, however, was wonderful. She didn't get flustered she just willingly, and with a smile, changed the paperwork as many times as necessary. Very professional and courteous. Will use this place again.

I could not be happier with my first experience here. I was really hesitant about storing my things anywhere and worried about how much it was going to cost me. Turns out Public Storage has very cheap realistic rates and very friendly speedy service. I had all my questions and concerns addressed and clarified for me. The property manager was very clear and honest with me about everything and welcomed me so very kindly. I am so thankful. I had initially reserved a unit online and had planned a contactless experience with moving things to storage due to COVID-19. Reserving the unit was as easy as calling the number provided for the location online and telling the representative how much space I would be needing and then being sent the information to make a payment and gate codes through email and also text. However, due to a busy day on the scheduled move in day and not knowing if the unit I reserved was going to be big enough since I had not yet seen it in person, I decided to go into the office. I was met by a very kind up beat lady who was more than eager to give me a tour of the property and show me my reserved unit as well as other units in my price range if I wasn't satisfied with the one picked for me over the phone. I did end up needing to jump into a larger unit but it was only 1$ more. I couldn't believe the amazing deal. I had many questions since I had never had a storage unit before and she answered all of them in the nicest manner possible. It has been a long time since I was met with such professionalism and concern for my needs as a customer and renter of anything. I highly recommend this place not only for the hospitality but also for the great prices.

Casey was very helpful and put my mind at ease about the rental storage unit. I would recommend seeing her for your storage needs.

Casey is absolutely 💯 amazingly great. Excellent customer service and knowledgeable. Thank you so much!

Casey was the best. She was best. Very quick and professional. I highly recommend this site.

I love my Casey at the front. Super helpful, funny, and kind- when this is a stressful time and storage is "no fun", she made it entertaining. Thank you for your honesty and assistance.

Josh was an AMAZING HELP! He went above and beyond with service and made sure all was right when I was setting up my unit. Very great experience and will definitely tell friends about this location. Josh was very personable and respectful as well as being on top of everything. A++++. See you soon!

Casey and Josh were very helpful. Great storage facility and very convienient.

Josh and Casey are on top of it, Casey return the phone calls promptly and Josh has very good customer service skills and there's very thorough and helpful and the place is spotless, thank you Josh

Casey is an exceptionally hard working young woman. She cares not only about her customers but about the cleanliness and safety of her property. Her assistant Josh is always super friendly and helpful when I come to make my payments. 5 stars is not enough for this dynamic duo!! Thank you Casey and Josh!

Very nice and helpful.

Great location. Casey was very helpful and friendly.

The on site manager, Casey, is courteous and professional.

Great customer service. Teresa was a pleasure and made this purchase really simple

Casey is the best! Thank you for being awesome.

I was very happy with my first experience at this location. the staff are all very friendly and more than willing to go above and beyond for their customers. the employees are very efficient and thoughtful. I was helped by Teresa who is a doll!

I can't say enough good things about this place. The staff is friendly and cheerful, the location is very convenient, the property is clean, secure, and well maintained, and the rental prices are very reasonable. My in person contact was with Casey, who is an absolute gem. I highly recommend them for short or long term storage.

OK right out of the gate I recommend this Public Storage location if you’re looking for a storage facility! Five Golden Stars, 4 “A” pluses, 3 High fives, 2 Thumbs Up and a Partridge in a Pear Tree!! The front office attendants Teresa and Casey are friendly, professional and pleasant. This business transaction took place during this intense COVID-19 isolation period so it was important to maintain safety practices and I was impressed and relieved to see they went above and beyond to protect the customer and themselves. I was lead on site to the available unit sized right for my needs and although I had my own lock, Casey demonstrated for me the superior quality of the safety locks they sell so I immediately scoffed one up!! Seriously these ladies were pleasant and did an excellent job under adverse circumstances, because everyone of us have had to modify our normal routines in order to try to beat this beast COVID-19 that seems to be virtually everywhere. Kudos to Teresa and Casey 👍 !!

Teresa was super nice suring the whole process. Everything smooth and easy.

Casey was amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Casey was very great. She walked us to our unit and showed us what size it was and we even went up a bigger size ! Very good person! Very polite. A plus Casey you made our day !

This is a fantastic facility. Casey, the manager, is amazing, intelligent and very customer oriented and friendly. She’s very professional and courteous. This facility is extremely clean, well maintained and I saw no rodents or signs of them in the storage facilities while I was here. I also had no water leaks on my space which is hard to find. Great location, great pricing, I highly recommend it.

Works very diligently with people who need to save money and are on a budget. Wonderful and compassionate but knows how to keep the company in mind. Will come back over and over again for storage needs.

The whole experience was super easy and quick, and Casey was so nice and helpful!!

I enjoy having a storage unit here at this location. The entire place is well maintained and clean. In particular, Casey is amazing!! She is constantly on the move keeping the property in tip top condition. She always exhibits a sunny and outgoing disposition. Very helpful, including one time when I left my storage unit wide open LOL! Thank you Casey!

Was absolutely great working with Teresa today! Great conversation!

Casey is always greet you with a smile.

Casey is amazing!! Always going the extra mile to help make you feel like this is a second home! Property is always clean and any issues I run into she is quick with an answer and always lending a helping hand! 5 star service is definitely seen here with Casey!

Casey was very helpful and made the experience a pleasure. Storage often times means the stress of moving and Casey made the process easy and quick. Thank you, Casey and Public Storage!

Casey, was an absolute pleasure working with in setting up my storage unit. Pleasant personality an attitude.

Thank you Rhonda for all your help today! A+ employee 👍

We currently have one storage unit at the property and added another recently with Casey. She was very easy to work with, pleasant and very eager and genuinely interested in helping us out which in today's customer service environment is rather refreshing! Recommend Public Storage and Casey at the Casselberry location for any storage needs!

Casey was very helpful and explain all the details I needed considering my first time using a storage establishment

Casey is so nice

please do not rent from this storage facility. On November 26th I made an in person payment to this facility for a family members unit. Litterrall I paid in person and the clerk told me it was paid THE UNIT was paid. I then received a 20.00 late fee for 3.93 that was not paid. When I went into the unit the Clerk told me and my nephew that it was a system error and that she would sent it to your Manager Ashley Wilson. Ashley then contacted my son not my nephew who unit had the error and told him they were denying the request because the unit was new and a late payment happened. This manager never questioned how the error happened in an in person payment transaction. I am reaching out to corporate now but as you know you call them and no one picks up to me this is so wrong and unfair to the general public

Casey was amazing, thank you for all ur help and I will definitely be recommending you to everyone I know!!!

5 stars for amazing customer service! Casey was fantastic!

The property is always clean, and my concerns are always addressed. It is a pleasure dealing with Casey the property manager and I appreciate the service provided!!

Easy and fast check in. Casey was great and helpful.

Casey is good at her job.

Casey is so sweet and friendly. Very helpful.

casey is awesome at this location informative well driven with great energy highlu reccomend

Casey was the best! Very patient and helpful. Answered all my questions with a smile. Couldn’t have been abetter experience. Thanks, Casey!

Came to this place not expecting much but Casey showed me the unit that was best for me and her customer service skills are the reason I decided to rent with them. Thank you Casey!!!!

Great y Friendly persom.

Young lady name Casey was respectful and great

Just recently rented a unit here and I have to say the experience was great!!! The customer service that was provided to me by Yolonda was outstanding!!!! She was amazing. She made a stressful situation much more bearable. I want to personally thank her for her kindness. If your in the neighborhood and need to rent a unit I suggest you come to this public storage and see my new “bestie” yolonda!! She will help you out!!

Very pleasant and nice people! I came in to pay a bill and they were so personable and quick. Great customer service.

I've only had my storage unit for approximately 3 months and today when I went to go collect some things there were rat droppings all over everything, and most of my boxes have been chewed through. A box of canned goods as well as unopened boxes of food have been devoured by whatever rodent. Very disappointed.....

Dee mgr very helpful

Dee is a phenomenal manager who epitomized excellent customer service. She was extremely knowledgeable, friendly and helpful. She went above and beyond to ensure that all our needs were met and that our experience with Public Storage far exceeded our expectations. Will definitely recommend Dee’s location to all our family and friends.

Dee is wonderful, very helpful and friendly!

DEE GAVE ME EXCELLENT SERVICE

D helped me a lot with my storage❤️

Dee was a great help with my storage

The manager Dee was great! She helped find the best options for what we needed. Thanks for the best customer service!

Clean and safe

DEE WAS AMAZING

Dee was awesome and very knowledgeable

Dee and Casey great to work with!

Dee was very helpful and kind. Customer service was great!

Dee was Phenomenal and very Attentive with my storage needs.

Dee was the best

Dee, the property manager, showed me excellent service. It was fast paced, she was kind, and she was absolutely amazing!

Dee provided the best customer service experience I’ve had so far with Public storage. Thank you!

Casey was so helpful in the tour of the unit and was very informative! She reminds me of a Disney character, just a very cheerful demeneor!

Casey is the best employee, she was very helpful and I look forward to coming back!!!

Dee provided me with great customer service and the best rates in town. Much appreciated!

Thank you so much Dee for your help and excellent customer service for helping me to make right decision with selecting the unit.

Dee provided me with great customer service today

Clean and Affordable Prices... Representative Dee was polite and helpful with picking out whats best for my needs. Thank You.

See was SUPER helpful! Highly recommend!

Dee was excellent in providing me with quality customer service and got me the perfect unit for my needs! Def recommend using them!

Overall, Great Customer Service & Prices Weren't Bad Either! Facility was Clean and Neat.

Dee provides me with exceptional customer service and helped me with all of my needs

Very polite and patient. Great Prices and Location. Go See Dee

Dee was so amazing!! Really helped us out with getting our unit!! Definitely will return here!

Dee is an amazing employee. Dee was very helpful and pleasant when I needed assistance. Dee went above and beyond to help me and you don’t see that type of work from employees anymore. Keep up the good work Dee!

Great experience and awesome customer service thanks to Dee.

Josie and Cynthia were great ladies for helping me with my unit thank you ladies once again

Dee was very professional and helpful!!

Hi I just want to say Dee has great customer service she helped me with whatever I needed help with she understood what I was saying and she took care of it. Thank you so much for your great service keep it up!!!

Dee is excellent and my first impression with her was superb and courteous

Dee was awesome and very efficient

Dee was awesome and she provided me with exceptional customer service. She was very easy to get along with and the property was very well kept.

D provided me with the best customer service throughout the process of me getting my first storage. She made it fun quick and easy and I couldn’t have asked for better.

Dee provided me with excellent customer service in a timely matter.

Great experience very helpful. thravon answer all my questions what she didn't know she found out so i can have accurate information. Lovely young lady.

Danni was super helpful and friendly. Nice place very secure.

Danni was very easy and great to rent from!!

Prices are too high

Trevon went above and beyond to help me excellent service A++

Thravon is amazing person,her smile and helpfulness really made my day

Great service

Items left in this storage will be covered in pollen and mouse droppings. The mandatory insurance they require (not part of up front pricing) might help with anything that is ruined. Front office staff was rude, condescending and very unprofessional today. I'm not sure why someone with such a bad attitude would work in a customer service position but she was the temp for today. The lady that normally runs the office was always real nice and helpful and she deserves 5 stars, but overall experience is 2 stars.

Keyona is so nice she greets me every time with a smile I went through a situation and she totally helped me as much as she could she has great customer service she make every time coming in great!

Keyona does outstanding. Job assisting me as a customer thanks Keyona keep up the good work! Happy customer

We have rented with this storage for years. Keyona has always been helpful and kind. I would reccommend this Public Storage facility to my friends and family - R White

The worker there, I believe her name is Keyona, is a great worker. She made she that I understood what I was paying for with a positive attitude.

Keyona was wonderful! I would give her 10 stars if I could.

Me and my fiancé are in the process of relocating from west palm beach to Orlando since I’m continuing my education at full Sail University. Upon going to the campus and taking to some of the students I asked what’s a good storage. I was referred to the one on “South Us hwy”. I was told they have the best customer service and clean facilities. I checked it out and they was right. I was greeted soon as I walked in the door by someone named Keyona. She was very friendly and showed me some of the units I maybe interested in. I haven’t made my decision entirely yet on which size I would like. But I was told that sometimes the units do go fast and the specials change. I explained my situation since I haven’t moved yet but will be back soon in a few months. Everything didn’t seem forced on me like she was just trying to sell me something. I can see why people say this is a great place to come to with the clean units and outside areas clean and great customer service I have to come back. It’s rare that I come across a place that doesn’t seem to just want your money or try to take advantage of you. Thanks guys you were great and very friendly.

Great help today!

The property is very nice and spacious. Everyone needs to come to this location. Management was very nice and answered all my questions.

Keyona was great, very detailed explaining everything. Clean, large facility.

The manager Keyona is super nice she is the best!

How simple it was to reserve a storage unit at Public Storage in Fern Park. Miss Keyona, the Property Manager, called me shortly after I reserved a unit on line. We scheduled a time to meet, and she informed me as to what I needed to bring when I came to move in. Once I arrived, the paperwork was completed on a tablet in just minutes, it was so quick and easy. I am truly loving my 10' x 20' storage and it sure feels great to be clutter free. Keyona was so kind and polite through the whole process. If you are looking for a storage facility with a Manager who treats you right, go to Public Storage on 17-92 in Fern Park, the experience will be very rewarding.

Had a great time and really fast!

I was having a hard time moving to this area and being unfamiliar with my surroundings. I needed storage desperately after not being able to close on my house and when I called public storage the property manager Melanie reassured me and was extremely helpful. Having so many questions and her taking the time to answering and explain everything to me was exactly what I needed to feel better. Great customer service you were awesome thank you!!

I love this place. Great location and prices.

Keyona is great to deal with. Always smiling and willing to help.

Attendent very friendly and helpful

WOW! If I can give this Public Storage location a 6 STARS, I Definitely would LOVE to, but the highest is only 5. Thravon and Keyona are just the friendliest, most helpful, and most patient ever! I've rented somewhere else before and Thravon and Keyona blew away the competition! They've provided me excellent communication, friendliest customer service, and peace of mind. I understand and read some of the 1 star comments but I totally disagree. My unit is almost brand new-looking and super clean! They definitely stepped it up 110%. THANK YOU THRAVON and KEYONA!

I am actually really surprised at the reviews put on this place. At 1st the people were nice and helpful. Then they charged us a late fee when we weren't even late and said it was a mistake All of our things were infested with roaches and to top it off today I received a letter in the mail saying a past due bill was sent to collections when we moved out A-day before we had to be out, and no one even called or emailed saying we still owed anything. Very fustrated with the whole experience. I would not recommend this place to anyone!

If I could give a negative star I would! This place called me 14 days after I first moved in and told me I was late on my payment and wanted to know when I would be in to pay. I drove 2 hours away to the office to find out it was a mistake in there computer system. All the lady at the counter says is "sorry it happens, see you in the 16th." I go in the 16th to make a payment and she tells me I'm a day late and a late fee has been applied to my account. I told her I'm here the day you told me to come back. Marked it on my calendar and made a alarm on my phone for it. She says " yeah most people forget the short months have 30 days not 31. I told her, per her words I made a alarm and marked it on my phone calendar! Fast forward to today. I received a letter from a collection agency for twice the amount of a months bill and I moved out of the unit a day before my month was even up! This place is garbage, the staff is brainwashed and fall back on the "sorry its corporate rules we can not do anything here about it. If you want to call corporate and take it up with them...." And to top it off we ended up moving out and taking their roaches with us! Which pisses me off worse than the letter saying I still owe them money for a month my stuff was not even there! Beware go elsewhere!!!

Kenyon is awesome. She is so friendly and knowledgeable. The facility is very clean and well maintained.

They always greet you with a smile. Will always come back.

Keyona is very knowledgeable about the facility and a fantastic salesperson. Highly recommend!

Very helpful. Got me in and out quickly. Thanks so much!!

We stored here for close to two years. Every six months they raised the rent. When it came time to move we discovered most of our furniture had rat droppings all over it and had been chewed up. We contacted orange door insurance and were referred.to our contract which stated we would have to pay 100 dollars in order to receive up to 250 dollars compensation. I would highly suggest getting renters insurance with an outside company. The manager was great and communicated well. The district manager however offers no apology and seemed to care less that most of our belongings had been ruined. I dont usually go out of my way to give bad reviews but I feel like this is just too much.

my unit was clean when I moved in and the people where very understanding.thwy help me with all of my storage needs ...

Keyona was excelent, thank you for everything.

WE HAVE BEEN CLIENTS OF PUBLIC STORAGE FOR SIX YEARS.. WE HAD TO OPPORTUNITY TO MOVE TO TO THIS FERNPARK FOR A SMALLER UNIT . CHRIS WENT ABOVE AND BEYOND TO ASSIST US IN FINDING THE PERFECT UNIT . SHE DID, AND SHE WAS SO ACCOMMODATING TO OUR NEEDS HIGHLY RECOMMEND THIS PROPERTY IF YOUR LOOKING FOR A PLACE TO HIDE YOUR JUNK.

Nice staff friendly clean storage like the property manager nice sense of humor willing to help you as well second time having a great storage unit there great deals I'll be back again upfront prices no tricks or excess fees

Last Friday morning, I made a split decision to reserve a storage unit to hold some things during the transition of selling our house and moving. I reserved the unit about 6 a.m. online and I chose this location mostly because it was close to my house and seemed convenient enough to make trips back and forth. Right at 9:30 a.m. (when they opened) I received a call from Keyona to confirm my reservation and schedule an appointment for me to finalize the paperwork and get a tour of the property and specific unit I would be renting. When I got there, I found Keyona to be so friendly, intelligent and helpful and she gave me a tour of the property and the unit I had reserved. We finished the paperwork which was actually all electronic and so easy, the whole thing probably took less than 15 mins. She showed me the 5x5 unit and I got the keys and everything was set up so I started to move my things in. After the first load I realized I probably needed a bit more space as I began to think about additional items I could store, so I called Keyona back and she was so flexible and helpful with transferring me to a larger unit. Keyona is awesome and such an asset to Public Storage. I seriously dreaded dealing with setting up the storage unit and she made it so easy I truly felt glad I bit the bullet and just did it. I feel lucky to have met her and chosen this place to store my things for the next few months. I highly recommend this location in particular, I don't think you'll be disappointed.

Great customer service. Keyona was very professional and helpful in choosing the right unit and explaining all the policies and procedures.

How much for 5x5 unit? Is there one available now?

Cynthia was great. Very professional and friendly.. I will be renting January 1st . Thanks to Cynthia I was able to get all the information I needed to move me and my family in.. thanks Cynthia for all the help.

Keyona helped me and was very knowledgeable and friendly.

Keyona was very helpful and friendly.

Keyona was great and gave me great service. She really cares about her customers.

Came in to make a payment today, property was very clean. I was greeted with welcoming employees.

Howh much for te smallest unit?

Keyona was very helpful, pleasant and very attentive to my needs. High quality of care.

The false advertising turned me off. Website clearly states you can move in with a certain deposit amount, but it's actually $40 more. I'll be giving my money to someone else.

Great customer service!

Keyona and her staff are very professional and helpful! HIGHLY RECOMMEND!

Keyona gave excellent service!

had a great experience very kindful employee

The Property manager "Kiana" is a very responsible person , she call me many times to inform about availability of a unit , very gentle. The unit in excellent condition , excellent price and location .

Had a great experience!!! Keyona was awesome and very helpful!!!

My experience was absolutely amazing, Keyona was very helpful and very polite. I will definitely use your service again.

Customer service was okay, but my things were damaged by rodents and the property wasn't the best I've seen when it comes to storage units.

Keyona's customer service is great

Excellent customer service. Great attitude Keyona. Keep up the good work.

Keyona showed me the unit that she said I was going to need that will fit all of my things and it was perfect! She was on top of everything and she knew what she was doing. I don't need the unit until the middle of the month but I will be back!

Keyona was such a sweet and helpful person! Thank you got your services.

Keyona was great! I came inside with my mother and she was so sweet. You can tell that she really cares about her customers.

Josie was very polite and helpful. We are extremely satisfied with our unit.

I love the lady my move in transition easier.. Josie all thanks to her

Josie was a big help great storage place

Yeah josie is fabulous

So far so good :)

The place was clean and perfect. Great help. I would recommend this please. I would recommend talking to Joise, she help me a lot and manage to find me a great deal.

The customer service was excellent and the property manager Josie was very knowledgeable about the units available and cost. The only problem was I had a 26 foot u haul that was very tight getting in and out. Josie was kind enough to be my spotter. Thank you Josie

Josie customer service was excellent in finding me the right space for my trailer public storage is a great place to store your belongings and vehicles

I found exactly what i was looking for. The woman assisting me josie shook my hand as i walked through the door, which i thought was a nice touch. She was really patient with all the questions i had. Overall the customer service was above expectations. Would reccomend this buisness to anyone looking to store items.

Josie was amazing when it came customer service and moving me into the space that accommodated my needs. I highly recommend this Public Storage if your in the area.

Great facility and Josie was very professional and informative. Answered all our questions.

Josie was very informative! She explained the simple process of Public Storage! She had an awesome personality too!

Cynthia Was outstanding. . very good customer service.. I recommend this location very highly!!!!

Jonathan was very helpful today. If i do need a storage in the future i know where to go.

Leanne is the BEST! Love yah Lady

Awesome experience. Brian was very helpful. Thanks Brian!

Leanna is very Rude. Public Storage took my money off of my debit card and paid for another month without my permission instead of putting the money back on my card like we agree too . Leanna lie to me about being evicted when it was never actually done. She pretends to be nice until you stop using their units. I would never refer her to my friends!

Excellent and easy process... Leanna was fantastic and made it all so simple !!!

Brian and Cynthia did a really good job explaining everything I needed to know on my rental, very clean property.

I stopped in to pay the rent and the lady behind the counter Leanna was so kind and helpful the whole time. She even helped with my questions to downsize.

I was out looking for storage stopped by a few different places. Then I went to this public storage store and the property and units where clean and well maintained and the customer service was excellent. The store manager Leanna was very friendly and helpful and answered all my questions. I will definitely be raining there again in the future.

Came to this property to look at different sizes even tho i choose the property next door to rent ,leanna helped me find the size i needed at the closest location to my convince and she was very informative.

I was in the area looking to find a storage unit that meets my needs based on size and price. I was impressed with the grounds area. The property looked nicely maintained and clean. Jennifer helped me find a location that was closer to my home and I really appreciated the time she spent to help me out. I would recommend to others!

Mike was a great help in helping me establish a second unit at this location. He went through all of the options and made very helpful suggestions. Definitely appreciate the great customer service.

I had 2 days to find a place for my cross country move. Mike, the property mangager, was awesome. I got excellent service and had exactly what I needed to move my things comfortably and easily. My things fit into the storage unit without a problem. Mike still provides excellent customer service even now while I am renting the unit. I feel confident that I made a good choice in entrusting my things to this storage location.

My experience with the Public Storage in Fern Park, FL was excellent. I'm very satisfied with the unit I rented, the price and the management. Mike is very helpful and courteous. I would recommend this facility to everyone.

Thank you!!! Mike for being outstanding with your customer service everytime I call you always have an answer.

LeAnn was awesome and very knowledgeable. The whole process was quick and easy!

I haven't rented a unit in years but Mike made the experience very pleasant and explained everything thoroughly. Even recommend a few things that will helped protect my belongings. Thanks!!! Mike will recommend this location...

Good customer service very attentive Tham you for your help leanette

My time at Public Storage was one of a kind. The personal experience along with the high quality of care was tip top. If I ever have storage needs again, I won't hesitate to return to them. The managment, whom I found to be the best, will always be remebered with the highest esteem. Thank you for keeping my valuables safe.

Mike made the move in an easy processes.

Mike is very nice, He really care the customer and I would love to visit him again and again.

Mike is the absolute best!!!!!!!! I was very stressed as I sold my home and no place to go. He was very pleasant, happy and I just felt the calm. His reassurance he would help me and don't worry, was so helpful...

Mike and Brianna and the whole staff has been awesome!

Brieanna was so awesome. I needed climate control and she was their to help.

We needed a storage facility at the last minute and Leanna couldn't have been more accommodating and helpful! Very informative, helped us identify the size of the space we needed and the rates were great. Public Storage is lucky to have Leanna as an employee!

Mike has been very helpful every time I need to go to the storage site. He maintains the area very clean and tidy and is quick with orientation and help.

Mike was friendly and my experience here at this location was AWESOME!

Sweet spot always clean and profesional. Mike's the man he'll take care of you.

Good srvice at public storage in Orlando

Very pleased with my experience at public Storage. Will recommend.

Barbara provided me with excellent service, couldn't ask for any better of help

Barbara was great, the process to move in was easy, storage place clean. I had a small glitch with my access code which was promptly fixed.

Always get good service at publics.

Barbara is wonderful!!! Its always quick and easy when I need to go in the office for any reason! She is very helpful.

I called with several questions about your facility. Barbara was very helpful, knowledgeable, and friendly.

Very helpful.

Barbara was very helpful in showing me several storage spaces until we found the one that fit my needs. She explained all the T's and C's of the facility. My experience was very pleasant with Barbara's help.

On Friday, Dec. 12, 2014 we had trouble with our code on the security gate. Barbara was on duty at the time and she was more than helpful with the situation. After checking proper ID, she srote down the gate code and did ask was there anything else she could do. Again, she was more that helpful and very pleasant.

Barbara was very helpful and answer all my customer.

Jonathan is great

Gilbert was, good

Amber was awesome

Gilbert and mike were excellent. They were very helpful and friendly with my storage needs. I would recommend this location to my friends

Leanette was a awesome rep! She thoroughly help with the process, and made the experience fun and easy. Will definetly come back!!!

From start to finish this was renting experience was quick, easy and totally stress free -Jose is a true professional and the units and lot are clean and well kept. I would recommend this place 100%!

Fantastic service! Emily was extremely helpful and made sure I found exactly what I needed. Highly recommend!

Jose was wonderful and professional. He knows his job, he was confident and helpful with the information I needed. Jose explained everything to me, that made me comfortable in knowing my things would be protected and secure. Thank you Public Storage. Your customer Angelique Terrell.

Jose was very helpful in assisting me with my memorial day discount.. he called me to personally let me know when the discount is in effect. I really appreciated that. With all my moving problems.. I was happy to hve one area I don't hve to stress about here put me@ ease with me saving money n keeping my Furniture safe.. he also gave me confidence in working for the company with my job interview. Watching him work made me realize I would like to work for a company with such kind n caring people... it was a great experience!

The service was excellent. Jose helped us to find the perfect size unit for needs. I would definitely recommend to others.

I am glad I'm came up here it's so close and the rates are outstanding, the staff are very friendly & thorough. Thanks Jose & Jessica

Moving from another location, both Jose & Jessica were very helpful in showing me different sized spaces I had in mind, a well as completing the necessary paperwork for the space I chose. I highly recommend Public Storage for your storage needs!

Great customer service by Jose. Pricing is great, clean, and well organized facility.

Amber is awesome and very friendly!

I was a customer for eight years and never had any problems whatsoever. The customer service is great and Amber especially is awesome!

Amber is very hard working person. And very kind to customers and takes her job very seriously!

My first experience renting a storage unit and Amber made it a breeze!!! I wasn't sure what to expect and she answered every question I had! Made this super easy! Great location too!

Amber is great! The property is clean and she is always friendly!!! Love my monthly reminder calls!

Amber is so awesome and a great manager!!!

My experience was very relaxed, very informative, and even though it was a rainy day Amber was amazing. She made us feel very welcomed and answered all questions we had plus some.

Amber is the best! Very nice and friendly!

Property manager amber is very friendly and knows her stuff! Didn't choose to rent at her location as I found another closer to home but I would definitely recommend this locayion to others!!!

Manager amber is the best!! Clean property and a lot of useful merchandise. I would recommend this location to my friends and family.

What makes this the best storage company is it's people. Kim serves this company well and should be commended for all the things she has done to help me. Without her help, I don't know what I would have done. If all of their employee's have been trained in customer service like Kim, I could recommend no other company than Public Storage. Kim, if you are reading this review, kudos to you. Thanks for all the help. You are truly an angel. Keep up the good work. I will never forget.

Amber is awesome and great. Pleasure to deal with her.

Amber was great and had great customer service

Amber was very personable, friendly & answered all of my questions. I am glad I chose this location for my storage needs

Amber and Kim are a great team, helpful, friendly and go the "extra mile" to insure that everything is in order.

Amber is the best

Amber is great!!!

Amber is totally awesome. She was extremely friendly and approachable. She made our expierence great. Definitely will be recommending her to family and friends. A+++++

Amber was so informative and friendly.

Amber is so courteous and helpful

Dear public storage, I have only been with your facility for a short time. I was a U-Haul storage client for over 4 years and was OK with them…the move to this storage was for location only…and first. What little did I know how much I was missing…Ms. Amber and her staff have been nothing less that exceptional from the first. Question answer with a smile, and help when I needed it. I have already told many of my friends of the Public Storage experience…please keep up the good work.

Amber is a very friendly manager!

I love this public storage, Ms Amber is awesome and works with me with payments. The staff here is wonderful and I would recommend this public storage to anyone.

Amber was amazing!!!

Public storage is great and Amber is Awesome and easy access

Amber continues to be a wonderful support for our business as we store a substantial amount of material on their property. This has been a great experience for years.

I have been renting parking spaces from Public storage for years, recently I needed additional parking spot, I asked Amber for the one next to mine, she told me it was not available at this time, but would let me know when it does. She then helped me out by finding a parking spot at another Public storage right down the road. Holding her to her word, three weeks later that spot I wanted next to my trailer became available. I got my call from Amber, and could not be happier. Thanks Amber for all your hard work and dedication to your job!

Amber was very friendly, knowledgeable, and helpful with getting us into our storage unit. She made sure the selected space was the right size and informed us of all of our options from insurance to hours of operations and suggested we contact the on-site management if any problems arise when she is not personally there to help. Thanks Amber

Amber was extremely thoughtful when working with my elderly mother.